Choosing an Internet Service Provider - part 2

Getting on

When you dial your ISP there needs to be an available modem at the other end for you to connect to. If the ISP has too many users and not enough modems, you will often get an engaged signal and have to redial. This game of musical chairs can be extremely annoying, so ask your potential ISP about its modem to user ratio. An acceptable rate is 1:15 but below 1:10 is preferable.

An ISP also needs to keep the machinery churning at all times. This is harder than it sounds: an ISP may be out of action for a few hours or experience equipment faults which will affect your ability to log on and access parts of the net. It is very difficult to know how an ISP rates in regard to this until you have used them for a while. If you can, ask people who have used a particular ISP about their experience.

Type of account

Most Internet accounts that you can get today are called PPP accounts. This stands for Point-to-Point Protocol. They are the preferred accounts for new users and the most user friendly. This type of account should allow you to do most of the things you wish to do on the net.

Customer support

Most ISPs offer initial customer support as part of the setup or registration fee. However some ISPs are for experienced users only so if you need support make sure the ISP can give it to you. Also check the hours of support and whether support is free or charged out.

Location, location

Most importantly, to avoid STD charges, choose an ISP that is in your local area. There are also a few Australian ISPs that offer a toll free number. For a list of ISPs in your area, see the back of the magazine. Choose an ISP that suits your needs and offers the best value for money. Your ISP should provide you with a starter package containing pre-configured software and be able to take you through the setup step by step. If they can't, or if you are having problems, you can order a copy of the internet.au Net Starter Guide.

Make sure you can join the ISP for one month at a time to start with. That way, if you have problems, you can change services. Remember, your experience of the Internet is dependent on them.

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