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<p>What are you having trouble with?</p>
<extend>
<tease>The <emph>Contact information</emph> page for my bank doesn't have a phone number (or the phone number is wrong).</tease>
<reveal>
<p>If your financial institution makes this information available to Money, it is updated each time you use Money to connect directly to your financial institution. You can update your bank's contact information by clicking <emph>Internet Updates</emph> at the bottom of your screen, and then clicking <emph>Update Now</emph>. You can also enter this information manually. To see your bank's contact information, complete the following steps:</p>
<ol>
<li>On the <emph>Accounts & Bills</emph> menu, click <emph>Account List</emph>.</li>
<li>Under <emph>Financial Institutions</emph>, click the name of your bank or broker.</li>
<li>Under <emph>View Contact Information</emph>, click the name of your bank or broker.</li>
</ol>
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<tease>My bank doesn't offer any online services, and I want to find one that does.</tease>
<reveal>
<ol>
<li>Make sure you are connected to the Internet.</li>
<li>On the <emph>Accounts & Bills</emph> menu, click <emph>Online Services Manager</emph>.</li>
<li>In the left pane, click <emph>See the financial institutions Money supports</emph>.</li>
</ol>
<p>You'll find a regularly updated list of financial institutions that offer online services.</p>
</reveal>
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<extend>
<tease>I want to use online services for accounts at multiple banks or brokers.</tease>
<reveal>
<p>As long as your financial institutions offer online services, you can enable as many accounts as you have to use those services (whether they're online services used directly from Money or through your financial institution Web site). Whenever you are connected to the Internet, Money sends all your online transactions and updates your account infomation. <alink type="cncpt" href="Connectanddownloadstatementsforallmyonlineaccounts.xml"/></p>
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<tease>I want to use online services with more than one online payment provider.</tease>
<reveal>
<p>You can use more than one online payment provider for your bank accounts in Money. However, each bank account can be set up with only one online payment provider. If you use MSN Bill Pay, you can access only one MSN Bill Pay service account per Microsoft Passport.</p>
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<extend>
<tease>I used to use online services with Quicken, and now I want to use those services with Money.</tease>
<reveal>
<p>Call your financial institution. You will probably need to cancel your Quicken Online Banking and sign up again in Money. <alink type="prcdr" href="Setuponlineservices.xml"/></p>
<p>The customer service representative at your financial institution can help you cancel your Quicken services and ensure that you don't get billed twice.</p>
<p>Before you cancel Quicken Online Banking, you might want to make sure that any outstanding <glossary>electronic tranfers (Xfers)</glossary> or Epays have been cleared and that all <glossary tNum="286940">automatic payments (Apays)</glossary> have been canceled.</p>
</reveal>
</extend>
<extend>
<tease>How can I find out if my bank charges for online services?</tease>
<reveal>
<p>You can get your bank's contact information from Money, and then call your bank or look for the information on the bank's Web site. <alink type="prcdr" href="Keeptrackofmybankorbrokercontactinformation.xml"/></p>
</reveal>
</extend>
<extend>
<tease>How do I use MSN Bill Pay with Money?</tease>
<reveal>
<p>To pay bills with MSN Bill Pay while you're working in Money, on the <emph>Accounts & Bills</emph> menu, click <emph>Bills & Deposits List</emph>. In the left pane, click <emph>Go to MSN Bill Pay</emph>.</p>
<p>To use MSN Bill Pay with Money, you must:</p>
<ul>
<li>Sign up for the MSN Bill Pay Premium plan. If you haven't signed up already, you can sign up for MSN Bill Pay through Money.</li>
<li>Set up MSN Bill Pay as your electronic bill pay provider.</li>
<li>In the left pane, click <emph>Go to MSN Bill Pay</emph>.</li>
</ol>
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</extend>
</reveal>
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</content>
<footer>
<p>For the most recent troubleshooting information, go to <alink type="xtnl" href="http://moneycentral.msn.com/money/2003/redir.aspx?mcrid=646">Help on the Web</alink>.</p>
