<!-- This file included Canadian-specific markup -->
<p>What are you having trouble with?</p>
<extend>
<tease>I want to find more online help for using online statements with Money.</tease>
<reveal>
<p>At the top of Money Help pane, click <emph>Help for this page</emph> to see a list of the Help topics that are most relevant for the place you're currently viewing in Money. If you don't see what you want in that list, type a question in the <emph>Ask Money</emph> box at the bottom of the Money Help pane, and then click <emph>Search</emph>. For example, you might type "When will my Epay get to the person I sent it to?" Money will display a list of Help topics that are relevant to your question.</p>
<p>You can also contact your financial institution. <alink type="prcdr" href="Keeptrackofmybankorbrokercontactinformation.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I am concerned about the safety of downloading online statements.</tease>
<reveal>
<p>Money online services use an encryption technology similar to the one used in cash machines. Keep your online password private to help prevent someone from accessing your information.</p>
</reveal>
</extend>
<extend>
<tease>I want to get online statements for all my accounts at a bank.</tease>
<reveal>
<p>Most participating banks provide access to at least checking and savings accounts. You might also be able to access other accounts, such as credit card, line of credit, or money market accounts. Check with your bank for the types of accounts enabled for online services, or use the list of financial institutions' online services in Money. <alink type="prcdr" href="Learnwhatbanksinmyareaofferservices.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I want to download statements from my broker.</tease>
<reveal>
<p>Downloading statements from a broker that supports this service is just like downloading bank statements. If you have an investment account for which you want to download statements electronically, simply set it up to use online services. <alink type="prcdr" href="Setuponlineservices.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I'm having trouble importing QIF files for my investment accounts.</tease>
<reveal>
<ol>
<li>To import investment QIF files, you must change the way Windows handles these files:</li>
<ol>
<li>Right-click <emph>Start</emph>, and then click <emph>Explore</emph>.</li>
<li>On the <emph>Tools</emph> menu, click <emph>Folder Options</emph>, and then click the <emph>File Types</emph> tab.</li>
<li>In the <emph>Registered file types</emph> list, click <emph>Quicken Import File</emph>, and then click <emph>Edit</emph> or <emph>Advanced</emph>.</li>
<li>Select the <emph>Confirm open after download</emph> check box, and then click <emph>OK</emph>.</li>
<li>Click <emph>OK</emph>.</li>
<li>Exit Windows Explorer.</li>
</ol>
<li>Download your investment QIF file. When asked whether you want to open the investment account file or save it to disk, choose to save the file to your hard disk or a floppy disk. (When you download QIF files for bank accounts, always choose to open the file.)</li>
<li>Import the file into Money:</li>
<ol>
<li>On the <emph>File</emph> menu, click <emph>Import</emph>. </li>
<li> Select the investment QIF file that you downloaded from your broker, and then click <emph>Import</emph>. </li>
<li>Click <emph>As a new or recovered account</emph>, and then click <emph>OK</emph>. </li>
<li>Follow the instructions on the screen. </li>
</ol>
</ol>
</reveal>
</extend>
<extend>
<tease>I want to get statements from two or more financial institutions.</tease>
<reveal>
<p>After you've set up your accounts for online services in Money, you can manually download information from all your online-enabled accounts at one time. <alink type="prcdr" href="UpdateInternetInformationinMoney.xml"/></p>
<p>If you use Microsoft Passport with your Money file, you can use Background Banking to update your information automatically on a schedule you choose, even when Money isn't running. <alink type="prcdr" href="Setupbackgroundbanking.xml"/> Money also downloads the latest investment quotes from the Internet for each investment listed in your investment accounts.</p>
</reveal>
</extend>
<extend>
<tease>I want to delete a transaction that I've downloaded.</tease>
<reveal>
<p>You can delete a downloaded transaction from the register just like any other transaction.<alink type="prcdr" href="Deleteatransaction.xml#xpointer(*/index/klink)"/></p>
</reveal>
</extend>
<extend>
<tease>My statement includes numbers in parentheses, for example "(20.00)".</tease>
<reveal>
<p>Parentheses denote negative numbers. "(20.00)" means a negative $20.00 transaction (assuming your account's base currency is in U.S. dollars).</p>
</reveal>
</extend>
<extend>
<tease>The <emph>Change transaction matching</emph> page includes dimmed items that I can't select as a match.</tease>
<reveal>
<p>If a transaction you entered in the register is already matched to a downloaded transaction, it is dimmed in the list and you cannot select it. You must unmatch it before you can match it to a different transaction.<alink type="prcdr" href="Unmatchatransactioninthemanualmatchingdialogbox.xml"/></p>
<p> If the matched transaction has already been accepted or cleared, you cannot unmatch it.</p>
</reveal>
</extend>
<extend>
<tease>Money doesn't recognize a match to an investment in a downloaded statement.</tease>
<reveal>
<p>If you change the ticker symbol of a non-bond investment or change the <glossary tNum="288910">CUSIP</glossary> for a bond, Money cannot accurately match it to the corresponding item on your statement. When asked, specify the investment that matches the item on your statement.</p>
</reveal>
</extend>
<extend>
<tease>I don't see the scheduled bill that I want to match to a downloaded transaction.</tease>
<reveal>
<p>You must record a scheduled bill before you can match it to a downloaded transaction.</p>
<p>This may be because some other account activity hasn't cleared your bank or broker. For example, you wrote a check that hasn't yet cleared your bank.</p>
</reveal>
</extend>
<extend>
<tease>Accepting all my downloaded transactions one by one is too time consuming. Is there a faster way?</tease>
<reveal>
<p>You can accept all transactions at once if you're satisfied that they are accurate. <alink type="prcdr" href="AcceptAllUnreadTransactionsInTheAccountRegisterAtOnce.xml"/></p>
</reveal>
</extend>
</content>
<footer>
<p>For the most recent troubleshooting information, go to <alink type="xtnl" href="http://moneycentral.msn.com/money/2003/redir.aspx?mcrid=646">Help on the Web</alink>.</p>
