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<p>What are you having trouble with?</p>
<extend>
<tease>I don't have an Internet service provider, but I want to use Money online services.</tease>
<reveal>
<p>MSN offers an outstanding value in Internet services. You can sign up for MSN at many computer stores.</p>
</reveal>
</extend>
<extend>
<tease>Some of my accounts are not listed in Online Setup.</tease>
<reveal>
<p>When you run Online Setup, the list of downloaded accounts may seem incomplete to you. If the list doesn't include all the accounts you hold at a financial institution, there are several possible reasons why:</p>
<ul>
<li>Some account types (such as loans and CD accounts) cannot be enabled for online services.</li>
<li>Some financial institutions don't offer online services for all of their accounts.</li>
<li>Your financial institution may not have enabled all available online services for some accounts.</li>
<li>Your accounts may be listed under a different user ID and password if your household has multiple online users.</li>
</ul>
<p>Contact your financial institution for more information.<alink type="prcdr" href="Keeptrackofmybankorbrokercontactinformation.xml#xpointer(*/index/klink)"/></p>
</reveal>
</extend>
<extend>
<tease>My financial institution has changed names or merged with another one.</tease>
<reveal>
<p> Money automatically updates the contact information for you, or you can update it manually as follows:</p>
<ol>
<li>On the <emph>Accounts & Bills</emph> menu, click <emph>Account List</emph>.</li>
<li>Under <emph>Financial Institutions</emph>, click the name of your bank or broker.</li>
<li>Under <emph>View contact information</emph>, click the name of your bank or broker.</li>
<li>Click <emph>Rename</emph>, type the new name, and then click <emph>OK</emph>.</li>
<li>Click <emph>Done</emph>.</li>
</ol>
</reveal>
</extend>
<extend>
<tease>My financial institution isn't in the Connect to online services list.</tease>
<reveal>
<p>If your financial institution isn't in the list, you haven't yet enabled an account at that institution for direct online services or that institution doesn't offer direct online services. Follow these instructions to set up an account for online services:</p>
<ol>
<li>Find out what online services your financial institution offers. <alink type="prcdr" href="Learnwhatonlineservicesmyfinancialinstitutionoffers.xml"/></li>
<li>If online services are available, sign up with your financial institution.</li>
<p>Money can help you get the logon information you need to sign up.<alink type="prcdr" href="UseMoneysLoginWizard.xml#xpointer(*/index/klink)"/></p>
<li>Set up your account to use online services. <alink type="prcdr" href="Setuponlineservices.xml"/></li>
</ol>
</reveal>
</extend>
<extend>
<tease>I get information for some but not all of my accounts at a particular financial institution when Money connects to the Internet.</tease>
<reveal>
<p>It's possible that no new information was available for one or more of your accounts when you last connected. It's also possible that you haven't set up that account for online services.</p>
<ol>
<li>Check to see which accounts are set up for online services. <alink type="prcdr" href="Seewhichaccountsaresetupforonlineservices.xml"/></li>
<li>If some accounts aren't set up for online services, set them up. <alink type="prcdr" href="Setuponlineservices.xml"/></li>
</ol>
</reveal>
</extend>
<extend>
<tease>I don't have the logon information for my financial institution. How can I get it?</tease>
<reveal>
<p>Money will help you get your information while you are setting up your account for online services. <alink type="prcdr" href="UseMoneysLoginWizard.xml"/></p>
</reveal>
</extend>
<extend>
<tease>My partner and I have separate Money files, and we both want to use online services at the same bank.</tease>
<reveal>
<p>When you sign up for online services with your financial institution, be sure each of you has different sign-up information (ID and password). That way, when you connect to the financial institution through Money, Money will download information for only your accounts and not your partner's. <alink type="prcdr" href="Manageaccountswithdifferentonlinepasswordsatthemsamebank.xml"/></p>
</reveal>
</extend>
</content>
<footer>
<p>For the most recent troubleshooting information, go to <alink type="xtnl" href="http://moneycentral.msn.com/money/2003/redir.aspx?mcrid=646">Help on the Web</alink>.</p>
