a2b music Help - Player Help

Downloading Music

The AT&T a2b music Player plays compressed audio files in a2b music song format only. These audio files can contain from a single song to the contents of an entire CD. When you purchase or sample digital music from the a2b music Store you choose your custom contents.

Important Note:: For this initial offering, the a2b music Store is offering single songs only.

You can visit our a2b music Store to browse our selection of digital music albums and make your order, or you can visit the website of an a2b music partner. Once you order your music, your order is verified and the file containing your music is automatically downloaded to your PC and stored in your default song directory.

Problems Downloading Songs

Having problems with your song download? Let us help! Please surf to our 3-step Download Checklist to ensure that your setup is correct for downloading a2b music digital songs.

If you're still having troubles downloading digital songs from our site, then we suggest one of two options: either surf to our fully illustrated Troubleshooting Page on the web, or checkout our local abbreviated troubleshooting advice, broken down into the five areas shown below.

Browser errors - resolving common browser problems
Network errors - resolving common network errors
File errors - resolving common file errors
Server errors - responding to possible server errors
Database errors - responding to database errors

If all else fails, you can always send email to a2b music help and we'll respond promptly.

Browser Errors

Select More Info/Pick App/Save File/Cancel:

If you did not first download and then install the a2b music player, then you cannot download songs. Part of the install Player app reconfigures your browser so the proper application is selected upon song download.

If you have installed the player, then it's probable that your browser does not meet the a2b music minimum PC requirements. If that is the case, then you can upgrade your browser by visiting one of these web sites:

You'll have to re-install the a2b music Player after upgrading your browser.

Unknown Filetype encountered:: If your browser is Netscape and you did not close it during the Player installation, then simply close it and re-open it so that Netscape resets its environment. (Internet Explorer does this automatically.)
Otherwise, the a2b MED file type may be missing or ill-defined. Surf to our help page on File Types for the details plus illustrated instructions.

Network Errors

Song download hangs or Error retreiving keys:

If your browser is Netscape 3.1 or higher (else you must first upgrade) and you have configured it for a proxy server then it's probable that your Internet HTTP proxy settings conflict with those of your Netscape browser. This is easy to fix!

For illustrated instructions, please surf to the a2b music website proxy help page. Otherwise, you can proceed as shown below.

First check the Netscape-defined HTTP proxy setting by menu selection for your version:

	Navigator:	Options->Network Preferences->Proxies
	Communicator:	Edit->Preferences->Advanced->Proxies

Then change your Internet HTTP proxy setting to match Netscape using the a2b music Player menu or the Internet Settings icon:

	a2b music Player menu:		Options->Preferences
	Settings->Control Panel:	Internet->Connection

Errors retrieving from the network:

Make sure you have not lost your network connection - has your line been dropped? If not, then please report any of the below messages to a2b music help:

"There was a network error retrieving licenses."
"There was an error connecting to ..."
"There was an error reading ... from the network."
"There was an error downloading ..."

File Errors

No notification when download completed:: Check (using your a2b music Player menu) Options->Preferences to ensure that the box labeled Prompt to save music download is checked.

Problem with local disk space or permissions:

You'll have to make more disk space or reset file permissions of you receive one of the following messages:

"Error generating mime file."
"There was an error opening the temporary file ..."
"There was an error writing ... to ..."

Server Errors

Server unavailable:

If you're unable to load <filename>.html then our server is not responding to your command. It's probably a hardware problem on our end. Here's an example error message:

"Error ASP0113 ... /tvp_promo/index.html"

Message from an a2b music server :

In general, a server error is not your problem. Please send the error to a2b music help so we can correct the problem. Here's a list of possible server error messages:

Any message containing "...ServerError..."
"Unable to authorize registration server"
"Unable to verify signature on registration request"
"Unable to authorize download server"
"Unable to verify signature on download"
"... could not be decrypted correctly"
"Unable to validate authorization on store"

Database Errors

Message from an a2b music database server:

In general, a database error is not your problem. Please send the error to a2b music help so we can correct the problem. Here's a list of possible database error messages:

Any message containing "...DatabaseError..."