tri-age, n. 1. the process of sorting through differences in software and hardware configurations to diagnose and solve problems reported by users. 2. the determination of priorities for action in response to a support call.
Triage consists of three separate components:
What is Triage? explains how these three components work together to help you diagnose and solve customer support problems.
Using Triage with your Application gives you an overview of how you set up Triage to support a specific application.
Distributing Triage Client describes the Triage files you have to ship with your application.
Packaging Triage Client for the Web describes how to package Triage Client so users can download it from your Web site.