The following steps describe the general procedure for using Triage:
Step 1: Use Triage Wizard to build an application
Step 2: Generate an audit report for a working installation of your application.
Step 3: Distribute Triage Client and the application profile to your customers.
Step 4: Diagnose problems.
Triage Wizard steps you through the process of building an application profile.
When you're finished, you have a profile that specifies what you want to know about a user's machine: its operating system, hardware configuration, environment variable settings, registry entries, and the system and application files installed on the machine.
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| Building Application Profiles |
Run Triage Client on a machine where your application installs and runs properly.
Open the application profile and generate an audit report. This audit report is your reference report. When users send you their audit reports, you'll use Triage Analyzer to compare these audit reports with the reference report.
The idea is that by comparing a working configuration with a problem configuration, you can identify what's wrong with the user's machine.
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| Generating Audit Reports |
When a user has a problem with your application, you can ask them to run Triage Client. Triage Client is an easy-to-use utility that, with a few mouse clicks, generates an audit report describing the software and hardware configuration of the user's machine.
The user then sends the audit report to you via e-mail, all from within Triage Client. The user can even choose to compress the audit report before sending it. Compressed reports are stored in .CAB (cabinet) files, which can be loaded directly into Triage Analyzer.
You can distribute Triage Client with your application, or package it for download from the Web.
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| Distributing Triage Client |
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| Packaging Triage Client for the Web |
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| Generating Audit Reports |
Triage Analyzer compares an audit report submitted by a user with a reference report and highlights the differences. This lets you quickly identify possible problems.
You can print out diagnostic reports that show the differences between a user's machine and the configuration of your reference machine.
You can also print out the reference and audit reports in a convenient tree format.
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| Diagnosing Problems |