PC PowerPlay 11/PCPP11.iso/faqs/qg4faq.doc

Text File | 1995-08-16 | 42.0 KB | 1,219 lines

QUEST FOR GLORY 4: SHADOWS OF DARKNESS
TECHNICAL FAQ AND TROUBLESHOOTING GUIDE
revised 8/16/95



PLEASE NOTE:  This document is the troubleshooting guide for the
floppy disk version of Quest for Glory: Shadows of Darkness ONLY.   If
you are having trouble with the CD version of the game, please contact
Technical Support and request the document QG4CDTS, or download
the file  QG4CDFAQ.TXT from one of the online services.  Phone
numbers and online service information are located in Section 9 - If You
Still Have Problems.



Sierra Technical Support provides this documentation as a reference to
Sierra customers using Sierra software products.  Sierra Technical
Support makes reasonable efforts to ensure that the information
contained in this documentation is accurate.  However, Sierra makes no
warranty, either express or implied, as to the accuracy, effectiveness, or
completeness of the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE
THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR
ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY
LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR
THE USE OF THE INFORMATION HEREIN, INCLUDING ANY
AND ALL DAMAGE TO OR LOST USE OF COMPUTER
HARDWARE OR SOFTWARE PRODUCTS, LOSS OF
WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR
ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS,
DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF
LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE
SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE
OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON PROBLEMS
SECTION 5 - TROUBLESHOOTING STEPS
SECTION 6 - SOUND ISSUES AND SOUND CARD SETTINGS
SECTION 7 - OBTAINING A SIERRA PATCH DISK
SECTION 8 - BOOT DISK INSTRUCTIONS
SECTION 9 - IF YOU STILL HAVE PROBLEMS



SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
386SX with 4 MB RAM
16 MB hard drive space (compressed 32 MB)
MS-DOS 5.0 or higher
VGA (256 colors)
Mouse

RECOMMENDED FOR BEST PERFORMANCE:
486DX with 8 MB RAM
Sound card with DAC

SECTION 2 - INSTALLATION PROCEDURES

DOS:
Insert Disk #1 and switch to the floppy disk prompt by typing A: or B:.
Then type INSTALL to begin the installation program.  Follow the on-
screen prompts to complete the installation.

WINDOWS:
Insert Disk #1 into the appropriate drive.  From Program Manager, click
on File, then Run.  In the Command Line field, type the letter of the
drive followed by \SETUP.  Ex: B:\SETUP.  Follow the on-screen
prompts to complete the installation.


SECTION 3 - COMMON INSTALLATION PROBLEMS

DOS AND WINDOWS:
Problem: During installation you receive the error "DISK ERROR /
READ ERROR" or "NOT READY READING DRIVE X" (Where X is
the drive you are installing from).
Solution: This usually indicates a bad disk.  If you have had the product
less than 90 days, Sierra will replace your game disks for free.  Send
Disk #1 with a copy of a dated receipt and a letter requesting disk
replacement.  Be sure to include your  full name, mailing address and a
phone number.  If you have had the product over 90 days you will need
to include a check or money order for $10.00.  The address is: Sierra
On-Line Fulfillment, PO Box 485, Coarsegold, CA  93614-0485.

DOS ONLY:
PROBLEM:  After typing INSTALL, a row of dots goes across the screen
and stops.  The computer is locked up with this row of dots appearing on
the screen.
SOLUTION:  The dots indicate the hardware detection portion of the
installation program.  You can bypass the hardware detection (and
therefore the lockup) by typing INSTALL /M.  If this entry doesn't
work, try INSTALL /F.  One of these entries should get you past the
lockup.

WINDOWS ONLY:
PROBLEM:  You receive an error message stating, "Your current display
driver is not supported by this game."
SOLUTION:  Sierra's Windows games require that Windows is running in
256 color mode.  Running Windows in less or more colors will cause
this error message. Even though your monitor and video card may be
capable of displaying 256 colors, Windows may not be set up to use this
resolution.  To check, double-click on Windows Setup in the Main
program group.  If the Display line reads "VGA" or "16 color", you will
need to change to a driver that supports 256 colors.  ("VGA" is a default
Windows video driver that only supports 16 colors and will not work
with Sierra's Windows games.)  To change video drivers, select Options,
then Change System Settings.  Open the Display box to see the list of
video drivers that are currently available.   You should check your video
card documentation for information on what 256 color driver to select.

Be careful when changing video drivers!  If you choose one that is not
designed for your particular video card, Windows will not display
properly.  If this occurs, change to your Windows directory, type:
SETUP, and choose the "VGA" driver again.  You should contact your
video card manufacturer for the correct driver.


SECTION 4 - COMMON PROBLEMS

PLEASE NOTE:  Unless otherwise stated, the following issues occur in
both the DOS and Windows versions of Shadows of Darkness.

PROBLEM:  "Fatal" or "Not an Object" errors occur when the game is
started, or randomly during play.
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 for
information on obtaining the patch.

PROBLEM: The game locks up or crashes with the message "Unexpected
Interrupt".  This may happen when the game is started, or may occur
randomly during play.
SOLUTION:   There are several factors which can cause this problem.
1. Run the game under a boot disk environment.  To create a boot disk,
you can use the boot disk instructions attached to this document or
rerun the INSTALL program and choose "Make Bootable Floppy"
from the Installation Options menu.
2. There could be a sound card conflict. Rerun the INSTALL program
and choose PC speaker for Music and No Audio/Voice Card for
Audio.  If the game starts fine without the sound card activated,
check the sound card settings.  See the "Sound Card Settings"
section of this document.
3. You may need the QG4PAT patch.  Please see Section 7 - Obtaining
a Sierra Patch Disk.

PROBLEM:  You get an "insufficient memory" message when attempting
to run the game - even though you have lots of conventional memory
available. This usually happens on 4 MB systems, but can occasionally
occur on computers with more RAM.  (DOS version only.)
SOLUTION: Quest for Glory 4: Shadows of Darkness uses a "DOS
extender" which allows the game to use very little conventional memory
(less than 400k) and access your computer's upper memory directly.  If
this upper memory is being used by TSR's loaded high - your mouse or
CD ROM drivers, for example - you can get this error message.  To
correct this, run the game with a boot disk.  To create a boot disk, you
can use the boot disk instructions in Section 8,  rerun the INSTALL
program and choose "Make Bootable Floppy" from the Installation
Options menu.

PROBLEM:  You get a "DOS 4GW Professional Error" when starting the
game. (DOS version only.)
SOLUTION:  This error message indicates that memory is low or
inaccessible.  If you have less than 4 MB (the minimum memory
requirement), you will get this error message.  Quest for Glory 4 will not
run on computers with less than 4 MB.  If you have 4 MB of RAM, run
the game with a boot disk.  To create a boot disk, you can use the boot
disk instructions attached to this document or run the INSTALL
program in the game directory and choose "Make Bootable Floppy"
from the Installation Options menu.

PROBLEM:  When starting the game, you get an error message "Memory
Allocation Error, cannot load command. System halted." (DOS version
only.)
SOLUTION:  Locate and run the VESA driver for your video card.  This
will change the computer's memory allocation and prevent this error.
Contact your video card manufacturer or consult your video card
documentation for information on obtaining and installing the VESA
driver for your video card.

PROBLEM: When starting the game, an error message is displayed, "Error
6: Unable to find mouse driver." (DOS version only.)
SOLUTION: Quest for Glory 4 requires a mouse.  If a mouse driver is not
installed, the above error message will occur when the program is
started.  Make sure a Microsoft compatible mouse driver is loaded
before starting the game.


PROBLEM:  When you double-click on the game icon, you get an error
message "Watcom Win386 - Not running on a 386 DPMI
implementation" (Windows version only.)
SOLUTION:  Windows is probably in Standard mode.  Exit to DOS and
restart Windows by typing WIN /3.  When you are back in Windows,
check your swap file settings under Virtual Memory in the 386Enhanced
section of Control Panel.  You should have a permanent swap file of 5-
10 MB set up.  This error will also occur if you have less than 4 MB of
RAM on your computer.  Quest for Glory: Shadows of Darkness
requires 4 MB.

PROBLEM:  When starting the game, you receive an error message
stating, "Your current display driver is not supported by this game."
(Windows version only.)
SOLUTION:  Sierra's Windows games require that Windows is running in
256 color mode.  Running Windows in less or more colors will cause
this error message. Even though your monitor and video card may be
capable of displaying 256 colors, Windows may not be set up to use this
resolution.  To check, double-click on Windows Setup in the Main
program group.  If the Display line reads "VGA" or "16 color", you will
need to change to a driver that supports 256 colors.  ("VGA" is a default
Windows video driver that only supports 16 colors and will not work
with Sierra's Windows games.)  To change video drivers, select Options,
then Change System Settings.  Open the Display box to see the list of
video drivers that are currently available.   You should check your video
card documentation for information on what 256 color driver to select.

Be careful when changing video drivers!  If you choose one that is not
designed for your particular video card, Windows will not display
properly.  If this occurs, change to your Windows directory, type:
SETUP, and choose the "VGA" driver again.  You should contact your
video card manufacturer for the correct driver.

PROBLEM:  When starting the game, Windows displays "Insufficient
memory.  Close one or more applications and try again." (Windows
version only.)
SOLUTION:  First, make sure you are not running any other programs in
Windows.  Disable all screen savers, virus scans, IconHearIt, etc.  Then,
make sure your swap file is at 5-10 MB permanent. You can  change the
swap file through the Virtual Memory Setting in the 386 Enhanced
section of Control Panel.  In addition, if you're using an alternate
Windows desktop like Norton or PCTools, use plain Program Manager
instead.  You can also make a Windows boot disk to free up memory.
Windows boot disk instructions are included with this document.

PROBLEM:  The game window does not fill the whole screen. (Windows
version only.)
SOLUTION:  You are running Windows in a resolution higher than
640x480.  In 800x600 and 1024x768, the game window will be smaller
than the screen.  Switching to 640x480 will cause the window to fill the
whole screen.

PROBLEM:  You receive an "Error 121" when a sound effect (like a door
opening and closing) is played.
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 -
Obtaining a Sierra Patch Disk.

PROBLEM:   It takes a long time to save or restore a game.
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 -
Obtaining a Sierra Patch Disk.

PROBLEM:  You can't import your character from Quest for Glory 3.
SOLUTION:   You need the QG4IMP patch.  Please see Section 7 -
Obtaining a Sierra Patch Disk.


PROBLEM:  You receive a <Messager> error, then the game goes to DOS
and displays an "Error Number: 126".  This can happen in three places:
1. When clicking on the Leshy bush
2. When using the hand icon on any item in Tanya's room after she has
been rescued.
3. When you throw daggers at the ghost in the castle.
SOLUTION:   This error occurs when you perform an action that was not
anticipated by the game's programmers.  Here's how to avoid the error:
1. Click on the bush that the Leshy is hiding behind, not on the actual
Leshy bush.
2. Don't go back to Tanya's room after saving her.  There's nothing
you need there.
3. Don't throw daggers at the ghost in the castle.  You don't need to do
this to complete the game successfully.

PROBLEM:  When you restore a saved game, you receive a message
stating, "This game was saved under a different interpreter".
SOLUTION:   You need the QG4PAT patch.  Please see Section 7 -
Obtaining a Sierra Patch Disk.

PROBLEM: You receive a message stating, "[SIERRAW.EXE] has caused
a General Protection Fault in module [256_1024.DRV] at
[00007:d3100.]" (The words in the [ ] might vary.) (Windows version
only.)
SOLUTION: A General Protection Fault in Windows is usually a conflict
between two programs.  The most common causes of GPFs are other
programs running in Windows and Windows video and sound drivers.
You should make sure that all screen savers, virus scans, and sound-
related Windows programs (IconHear It, Wired for Sound, etc.) are
disabled before starting the game. In addition, if you are using an
alternate Windows desktop like Norton Desktop or PCTools, try using
just plain Program Manager.

Outdated or incompatible video or sound drivers can also cause General
Protection Faults.  Sierra recommends you check with your sound and
video card manufacturers to make sure you have the latest versions of
these drivers.  Some manufacturers update their drivers several times a
year, so it's easy to get behind.

You should also, make sure you have a swap file set up that is at least 6-
10 MB permanent.  You can check your swap file settings in the
386Enhanced icon in the Control Panel.

In addition to the above steps, create a boot disk using the instructions in
Section 9 and run the game under a boot disk environment.

PROBLEM:  Random lockups during the game using the Gravis
Ultrasound card.  (DOS version only.)
SOLUTION:  Sierra and Gravis have developed new drivers for use with
the GUS card and our 32-bit programs.  The driver is named GUS32.
See the section "Obtaining a Sierra Patch Disk" later in this document
for information on getting this driver.

PROBLEM:  Game displays an "out of low memory" message during the
game.  (DOS version only.)
SOLUTION:  Running the game with a boot disk should correct this
problems. You can use the boot disk instructions attached to this
document or rerun the INSTALL program and choose "Make Bootable
Floppy" from the Installation Options menu.  If you make the boot disk
through the INSTALL program, add the following lines to the
CONFIG.SYS:

DEVICE=C:\DOS\HIMEM.SYS
DOS=HIGH

If this does not help, you should install the QG4PAT patch. Please see
Section 7 - Obtaining a Sierra Patch Disk.


PROBLEM:  You cannot exit the screen to the south.  This may occur in
the "Heart Room" in the cave or in the Inn.   (Windows version only.)
SOLUTION: Edit the RESOURCE.WIN file in the game directory and
make the following changes:

Put a semicolon in front of the wWidth line:
;wWidth = 640

Change the BORDERPIXELS value to 15:
borderpixels = 15

Save the changes and run the game.  This will allow you to exit the
rooms successfully.

PROBLEM:  You have been playing the game for a long time, but nothing
happens to progress the story.
SOLUTION: To finish Shadows of Darkness, it is necessary to rescue the
little vampire girl Tanya from the castle.  When he does this, the Hero
gets the magical staff.  Within 1-3 days after obtaining the staff, a note
should appear on the floor of the Hero's room at the Inn.  It is signed by
Katrina and asks the Hero to meet her at the castle gate that night.  If this
note never shows up, then the game will continue forever, but nothing
will happen.  If you're having this problem, you need the QG4NOTE
patch.  Please see Section 7 for information on obtaining the patch.
After you've installed this patch, you must restore to game previous to
rescuing Tanya.


SECTION 5 - TROUBLESHOOTING STEPS

If you do not see your specific problem listed above, these standard
troubleshooting procedures correct most problems running Quest for
Glory: Shadows of Darkness.

Step 1 - Install the patches. (DOS and Windows versions)
There are several patches (QG4PAT, QG4NOTE, QG4IMP) available
for the floppy disk version of Shadows of Darkness.  These patches
correct problems with fatal errors, lockups and importing characters.
Please see Section 7 for detailed information on the patches available for
Shadows of Darkness.

Step 2 - Run the program from a minimal boot disk.  (DOS and
Windows versions)
A boot disk is a tool that can be used to resolve most conflicts.  Boot
disks will free up more system resources and memory for your games.
The boot disk also creates an environment that is "cleaner" or free of
extra TSR and utilities that can sometimes cause conflicts.  Boot disk
instructions are included in Section 8 of this document.

Step 3 - Check for corrupted files.  (DOS and Windows versions)
Run CHKDSK /F or SCANDISK to detect and correct any hard drive
errors and corrupted files.  If you find any errors such as cross-linked or
truncated files or lost allocation units, correct them, then delete and
reinstall Shadows of Darkness.

Step 4 - Check for sound card conflicts. (DOS version)
Many lockups in games can be traced to sound card configuration.  To
determine if you have a sound card lockup, run the INSTALL program
and check the current setting for "MUSIC".  Make sure the selection is
supported by the hardware in your computer.  Test for conflicts by
changing the "MUSIC" selection to "IBM PC or Compatible Speaker"
and then playing the game.  If the game works with the internal speaker
and locks up with the sound card; you will know there is some sort of
sound card conflict.  See Section 6 - Sound Issues and Sound Card
Settings and your sound card's documentation for help resolving sound
card conflicts.

Step 5 - Reinstall the game in a clean boot environment.  (DOS and
Windows versions)
Lockups and other technical problems can be caused by corrupted game
files.  No program will run correctly if the data or executable files are
corrupted.  These corruptions will occur during the installation of the
game and are usually due to conflicts with TSRs or other utilities
running in DOS during the installation.  Reinstalling the game in the
same DOS environment will usually result in the same corrupted data.
You should install the game in a "clean" boot environment.

Step 6 - Create a clean Windows environment (Windows version)
Make sure that all screen savers, virus scans, and sound-related
Windows programs (IconHear It, Wired for Sound, etc.) are disabled
before starting the game. In addition, if you are using an alternate
Windows desktop like Norton Desktop or PCTools, try using just plain
Program Manager.  Check your swap file settings.  Your Windows swap
file should be between 6-10 MB.  You can check your swap file settings
in the 386Enhanced icon in the Control Panel.

Outdated or incompatible video or sound drivers can also cause lockups
and errors in Windows.  Sierra recommends you check with your sound
and video card manufacturers to make sure you have the latest versions
of these drivers.  Some manufacturers update their drivers several times
a year, so it's easy to get behind.


SECTION 6 -  SOUND CARD SETTINGS AND SOUND ISSUES

SOUND CARD SETTINGS
In DOS, the best sound card settings for a SoundBlaster compatible card
are I/O 220, DMA 1 and IRQ 5 or 7.  If you're using a Pro Audio card,
the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio
portion of the card, set the SoundBlaster portion of the card to DMA 1
and IRQ 7.  Make sure that the Soundblaster and ProAudio portions do
not share the same DMA!  Settings outside these parameters can cause
lockups and/or choppy, repeating or garbled speech.   Most sound cards
have test utilities that will tell you what settings you are using.  Check
your sound card documentation for more information.

In Windows, you can use almost any sound card settings.  Settings like
IRQ 2 or 10 that will not work in DOS will work in Windows.  You
should check your sound card documentation for information on setting
up your Windows sound card drivers.

DOS SOUND ISSUES
PROBLEM:  The game locks up when a character speaks or a sound effect
is played.
SOLUTION:  This usually happens with SoundBlaster 16 and compatible
cards.  To fix it, rerun the INSTALL program, change Music to
SoundBlaster/Adlib and Audio to Thunderboard.  If this does not correct
the problem, you may be using non-standard sound card settings, or have
a hard ware conflict; see the Sound Card Settings section of this
document.

PROBLEM:  Choppy, repeating or garbled speech.
SOLUTION:  This is caused by non-standard sound card settings or a
conflict between the sound card and another piece of hardware on your
computer.  See "Sound Card Settings" above for supported settings and
refer to your sound card documentation for information on resolving
hardware conflicts.

PROBLEM:  Speech or music cuts out occasionally.
SOLUTION:   This usually happens with SoundBlaster 16 and compatible
cards.  To fix it, rerun the INSTALL program, change Music to
SoundBlaster/Adlib and Audio to Thunderboard.  If this does not help,
edit the RESOURCE.CFG file in the game directory and change the
"audiosize=xx" line to "audiosize=64".  You may have to experiment
with the audiosize value; you can set it as high as 127.  You should also
check your sound card settings.  See the above section "Sound Card
Settings".


PROBLEM:  No sound in the game after booting up with a boot disk.
This often occurs with the SoundBlaster 16, but occasionally happens
with other sound cards.
SOLUTION:  This happens when sound drivers or configuration lines get
left off the boot disk.  The following example lines are for the
SoundBlaster 16 and should be in your AUTOEXEC.BAT in this order:

SET SOUND=C:\SB16
SET BLASTER=A220 I5 D1 H1 P300 T6
C:\SB16\SB16SET (followed by your mixer settings--copy them from
your hard drive AUTOEXEC)
C:\SB16\DIAGNOSE /S
SET MIDI=SYNTH:1 MAP:E

Adding these lines to the AUTOEXEC on the boot disk should give you
sound.  If you have a sound card other than the SoundBlaster 16, check
the sound card tables at the end of this document for a list of sound cards
and the drivers that should be in the CONFIG.SYS and
AUTOEXEC.BAT.  If your sound card is not on the list, check your
sound card documentation for the correct drivers.


WINDOWS SOUND ISSUES
PROBLEM:  When starting the game, you get a "Wave Out Open" error
message.
SOLUTION:  This error is caused by two programs trying to use the sound
card at the same time.  If you are using any sound-related Windows
programs like screen savers, IconHearIt, Wired for Sound, etc., you
should disable them before you start the game.   Packard Bell's
Navigator will also cause this problem; you should turn Navigator off
before you start the game.  (You can prevent Navigator from loading
automatically by dragging its icon from the Startup group to the
Accessories group and restarting Windows.)

PROBLEM:  Music and voices cut out.
SOLUTION:  Edit the RESOURCE.WIN file in the game directory and
change the "winAudioSize=20" to "winAudioSize=40".  If this doesn't
help, try increasing it, but don't set it higher than 127.

PROBLEM:  Using a Pro Audio Spectrum 16, you get static during
opening music and when characters are speaking.
SOLUTION:  This happens when the Pro Audio portion of the sound card is
set to DMA 3.  DMA 3 is the Pro Audio's 8-bit DMA.  Changing the
DMA setting to DMA 5 (the 16-bit DMA) will correct this problem.  For
information on changing the DMA setting, please consult your sound
card documentation.


SECTION 7 - OBTAINING A SIERRA PATCH DISK

There are several patches available for the floppy disk version of Quest
for Glory: Shadows of Darkness.  NOTE:  The first three patches listed
here are for the floppy version of Shadows of Darkness ONLY and will
not work with the CD version.

QG4PAT - This patch corrects some fatal errors, long save and restore
times, and some crashing problems.  When you install this patch, it will
make your saved games invalid and you must start the game over.

QG4IMP - This patch corrects problems importing characters from
Quest for Glory 3.

QG4NOTE - This patch causes the note from Katrina to appear after you
have rescued Tanya.

GUS32 - This patch contains contains new Gravis drivers for Sierra's
32-bit DOS games.

The fastest way to obtain a Sierra patch disk is to download it from one
of the following on-line services:  the Sierra BBS (206-644-0112), FTP
to the Sierra BBS (bbs.sierra.com), CompuServe (GO SIERRA)  or
America OnLine (KEYWORD SIERRA).   You can also request a patch
disk be mailed to you by calling Sierra Technical Support at 206-644-
7697, faxing to 206-644-7697 or writing to Sierra On-Line Patch Disks,
Dept. 10, PO Box 485, Coarsegold, CA  93614-0485.


SECTION 8 - BOOT DISK INSTRUCTIONS

PLEASE NOTE:  Please read the boot disk instructions completely
before beginning the boot disk procedure.  These boot disk instructions
will work for both the DOS and Windows version of Shadows of
Darkness.  If you are playing the Windows version of the game, you can
skip Step 2.

STEP 1
FORMATTING THE DISK
To make a boot disk, format a high density diskette in the A: drive.  (It is
necessary to reformat the disk if it is already formatted.) Formatting the
disk with the /S switch will transfer the "system files" to the disk and
allow the computer to boot up correctly.  The disk must be in the A:
drive; the computer will not boot from the B: drive.  Type the FORMAT
command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type:

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error
again, the MS-DOS FORMAT command may not be on your system, or
it may have been renamed.  Programs such as PC Tools and Norton Disk
Utilities sometimes rename the FORMAT command to prevent
accidental loss of data.  If you are using a program of this type, check
your documentation to find out how to format a SYSTEM DISK, then
proceed to Step 2.

STEP 2
LOCATING THE MOUSE DRIVER (skip if playing the Windows
version of Shadows of Darkness)
The DOS version of Shadows of Darkness requires that a Microsoft
compatible mouse driver be loaded into memory before playing the
game.  There are two kinds of mouse drivers available: those that load in
the CONFIG.SYS file and those that load in the AUTOEXEC.BAT file.
CONFIG.SYS mouse drivers have an extension of .SYS (MOUSE.SYS)
and AUTOEXEC.BAT drivers have either a .COM or .EXE extension
(MOUSE.COM, MOUSE.EXE).  You must load at least one of these
drivers, but it is not necessary to load them all.

If you do not know where the mouse drivers are located on your system,
the command below should help you locate them.  Type the following at
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a
file called MOUSE.  If the system locates a MOUSE file, it will display
the path where the file is located.  For example, if the MOUSE.COM file
is located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
    MOUSE.SYS        55160     03-10-92    3:10a
    MOUSE.COM        56408    03-10-03    6:00a

If this procedure does not locate a MOUSE file, your mouse driver may
have a different name; some common names for mouse drivers are
IMOUSE, GMOUSE and HPMOUSE.  Your should check your mouse
documentation for the exact file names and how to install them.

Once you have located the mouse driver, you must copy it to the boot
disk.  The following example assumes that the mouse drivers are located
in the C:\MOUSE directory as shown above.  To copy the MOUSE files
to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers in
the command above.  After you press ENTER, you should see a message
indicating that some files were copied.

STEP 3
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that
require these drivers or initialization routines are:  SoundBlaster 16,
MAD16 and the Aria 16.

At the end of this document, you will find a section labeled "Sound
Cards".  These tables contain the sound card lines for many common
sound cards.  Check to see if your sound card is on the list.  If it is, then
you will need to add the appropriate lines to the AUTOEXEC.BAT
and/or CONFIG.SYS on your boot disk.  If your sound card is not on the
list, you should check your documentation for information on what
needs to load in the AUTOEXEC.BAT and CONFIG.SYS.

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, switch to the A: drive
and type the following:

COPY CON CONFIG.SYS <ENTER>  (the cursor will drop down one line and blink)
DEVICE=C:\DOS\HIMEM.SYS <ENTER>
DOS=HIGH,UMB <ENTER>
FILES=30 <ENTER>
BUFFERS=20 <ENTER>

If you are playing the DOS version of the game and are using the
MOUSE.SYS file to load your mouse, add the following line to the
CONFIG.SYS:

DEVICE=A:\MOUSE.SYS <ENTER>

If you need to load any sound card drivers, copy them from the "Sound
Cards" section now.  The following example lines are for the
SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 <ENTER>
DEVICE=C:\SB16\DRV\CTMM.SYS <ENTER>

Complete the file by pressing <F6> <ENTER>.

STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, switch to the A:
drive and type the following:

COPY CON AUTOEXEC.BAT <ENTER>  (the cursor will drop down one line and blink)
@ECHO OFF <ENTER>
C:\ <ENTER>
SET COMSPEC=C:\COMMAND.COM <ENTER>
PROMPT SIERRA BOOT DISK $_$P$G <ENTER>
PATH=C:\;C:\DOS;C:\SIERRA <ENTER>

If you are playing the DOS version of the game and are using the
MOUSE.COM or MOUSE.EXE file to load your mouse driver, add the
appropriate line:

A:\MOUSE.EXE <ENTER>

If you need to run any sound card initialization programs or load any
drivers, copy them from the "Sound Cards" section now.  The following
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 <ENTER>
SET SOUND=C:\SB16 <ENTER>
SET MIDI=SYNTH:1 MAP:E <ENTER>
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 <ENTER>
C:\SB16\DIAGNOSE /S <ENTER>

Complete the file by pressing <F6> <ENTER>.

STEP 6
REBOOT THE SYSTEM AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer
or by using the <CTRL> <ALT> <DELETE> key sequence on your
keyboard.  Follow the instructions in the game manual to start the game.


SOUND CARD DRIVER INFORMATION

NOTE:  The sound card drivers and initialization lines in this
section are the default settings for these devices.  You should
check your AUTOEXEC.BAT and CONFIG.SYS on your hard
drive to see if you are using any non-default settings.

ARIA 16 (Common on IBMs)
        AUTOEXEC.BAT
        SET ARIA=C:\ARIA
        SET BLASTER=A220 I5 D1 T5
        C:\DOS\SOUNDCLT.COM*

        CONFIG.SYS
        DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
        DEVICE=C:\ARIA\BIN\SNDSAVER.SYS



BOKA SOUND EXPRESS
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        DEVICE=C:\SE1440\CSACMOD1.EXE*



CRYSTAL CLEAR WAVETABLE BY CRYSTAL LAKE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 T5
        C:\CCLEAR\CSACMAX1
        C:\CCLEAR\CSACHMX1

        CONFIG.SYS
        DEVICE=C:\CCLEAR\CSAMOD1.EXE



DIAMOND LX
        AUTOEXEC.BAT
        SET SONIC=C:\SONIC
        C:\SONIC\SONIC /B/C*
        SET BLASTER=A220 I5 D1 T5

        CONFIG.SYS
        NONE

*Use /C switch for SB mode
*Use /B switch for MSS mode


ENSONIQ SOUNDSCAPE (Common on Gateways)
        AUTOEXEC.BAT
        SET BLASTER=A220 Ixx Dx
        SET SNDSCAPE=C:\SNDSCAPE
        C:\SNDSCAPE\SSINIT /I*

        CONFIG.SYS
        NONE

*older drivers use /FM for Soundblaster mode, /GM
for General Midi mode.



ESS AUDIO DRIVE (Common on Compaqs)
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



FORTE 16 (Common on Packard Bells)
        AUTOEXEC.BAT
        SET BLASTER=
        SET GALAXY=
        SET SOUND=C:\FORTE16
        C:\FORTE16\UTILITY\EMUTSR

        CONFIG.SYS
        NONE



GALANT
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE


GALAXY - See Multi-Media Pro 16


GATEWAY 2000 AUDIO DRIVE
        AUTOEXEC.BAT
        C:\G2KAUDIO\UTILITY\GWBVOLO
        SET BLASTER=A220 I5 D1 T5
        SET GALAXY=*
        SET SOUND=C:\G2K

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.



GRAVIS ULTRASOUND
        AUTOEXEC.BAT
        SET ULTRASND=*
        SET ULTRADIR=*
        C:\ULTRASND\ULTRINIT
        SBOS.BAT**
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for
complete SET lines for the GUS.
**The SBOS.BAT line must be loading to enable the
card's Soundblaster emulation.




IBM PS/1
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



ISP 16
        AUTOEXEC.BAT
        C:\ISP16\ISPINIT /B/M*

        CONFIG.SYS
        NONE

*Use /B switch for SB mode
*Use /M switch for  MSS Mode



JAZZ 16 BY MEDIAVISION
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*

        CONFIG.SYS
        NONE

*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change - check your hard drive's
AUTOEXEC.BAT.



MAD 16
        AUTOEXEC.BAT
        SET MAD16=C:\MAD16
        SET BLASTER=A220 I5 D1
        C:\MAD16\M16INIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for SB mode
*Use /M switch for  MSS Mode



MAGIC S20
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND16=C:\MAGICS20
        C:\MAGICS20\SNDINIT /B /M*

        CONFIG.SYS
        NONE

*Use /B switch for SB mode
*Use /M switch for  MSS Mode



MAGITEK GREEN 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        NONE



MEDIA CONCEPT
        AUTOEXEC.BAT
        SET MC=C:\MC

        CONFIG.SYS
        NONE



MEDIA VISION
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\MEDVSN\PROS.SYS



MONTE CARLO BY TURTLE BEACH
        AUTOEXE.BAT
        SET BLASTER=A220 I5 D1
        C:\MCARLO\MCHKMIX

        CONFIG.SYS
        DEVICE=C:\MCARLO\MCMODE -S -W*

*Use -S switch for SB mode
*Use -W switch for  MSS Mode



MOZART SOUND CARD (Common on Cannons)
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\MOZART
        C:\MOZART\MTZVOL.EXE

        CONFIG.SYS
        DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530



MULTI-MEDIA PRO 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=C:\MMP16P

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line.


ORCHID GAMEWAVE
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=*
        C:\GW32\GW32.EXE

        CONFIG.SYS
        NONE


ORCHID SOUNDWAVE
        AUTOEXEC.BAT
        SET BLASTER=*
        SET SOUND=*
        C:\SW32\SW32.EXE

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND line.



PRO AUDIO SPECTRUM 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*

D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.



PRO SONIC
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1

        CONFIG.SYS
        DEVICE=C:\PROSONIC\PROSYS.SYS



SOUNDBLASTER AWE 32
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SB16
        C:\SB16\SB16SET /P/Q
        C:\SB16\DIAGNOSE /S
        C:\SB16\AWEUTIL /S

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMM.SYS**

**This line is only required to enable the sound card's
cd-rom interface.



SOUNDBLASTER PRO
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET SOUND=C:\SBPRO*
        C:\SBPRO\SBP_SET*

        CONFIG.SYS
        NONE

*on newer cards the drivers and such may look like
the SB16 except loading out of a different directory.



SOUNDBLASTER 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\SB16
        SET MIDI=SYNTH:1 MAP:E
        C:\SB16\SB16SET*
        C:\SB16\DIAGNOSE /S**

        CONFIG.SYS
        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
        DEVICE=C:\SB16\DRV\CTMM.SYS***

*Check the AUTOEXEC.BAT on your hard drive for
the complete SB16SET line as the values may vary.
**May be C:\SB16\SBCoFIG /S on older cards.
***This line is only required to enable the sound card's
cd-rom interface.



SOUND EZ
See Mad 16
See Mad 16



SOUND 16A (Common on Packard Bells)
1 OF 2**

        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=
        C:\SOUND16A\UTILITY\SETMODE /MSS*
        SET SOUND16=C:\SOUND16A

        CONFIG.SYS
        NONE

*Use /SB switch for SB mode
*Use /MSS switch for  MSS Mode


SOUND 16A (Common on Packard Bells)
2 OF 2**

        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        C:\AUDIO\SNDINIT.EXE /B**
        SET SOUND16=C:\AUDIO

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  MSS Mode



SOUND 144 (Common on Packard Bells)
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET GALAXY=*
        SET SOUND=SOUND144

        CONFIG.SYS
        NONE

*Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line.



VIBRA 16
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1 H5 T6
        SET SOUND=C:\VIBRA16
        SET MIDI=*
        C:\VIBRA16\DIAGNOSE /S
        C:\VIBRA16\MIXERSET /P/Q

        CONFIG.SYS
        DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
        DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS**

*Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line.
**This line is required for CD ROM compatibility.



VOYETRA SOUND
        AUTOEXEC.BAT
        SET BLASTER=A220 I5 D1
        SET ISP16=ISP16*
        C:\ISP16\ISPINIT /B

        CONFIG.SYS
        NONE

*May be SET ISP16=VOYETRA






SECTION 9 - IF YOU STILL HAVE PROBLEMS

If you continue to experience difficulties with Quest for Glory: Shadows
of Darkness, or if you have any questions concerning any of the above
steps, our Technical Support Department will be happy to assist you.
Please call [phone] between 8:15 am and 4:45 PM Monday
through Friday.  We can also be reached by fax at [phone] or by
mail at the following address:  Sierra On-Line, PO Box 85006, Bellevue,
WA  98015-8506, ATTN:  TECHNICAL SUPPORT.

In Europe, please contact our office in England. The Customer Service
number is (44) 1734-303171, between
9:00 am and 5:00 pm, Monday through Friday.   The BBS number is
(44) 1734-304227 and the fax number
is (44) 1734-303201.  Customer Service can also be reached at the
following address:  Sierra On-Line Limited,
4 Brewery Court, The Old Brewery, Theale, Reading, Berkshire, RG7
5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the
following services:

Sierra BBS              [phone]
CompuServe        GO SIERRA
America Online        KEYWORD SIERRA
Internet                [e-mail]


If you decide to write or fax, please provide the following information
so that we can help you as efficiently as possible. Thanks!

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1):

What problem are you having?  Be VERY specific.  Is there an
error message?  What is it?  Where does it occur? Does it happen
the same way each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro,
Forte16, Mozart, etc.  Please be VERY specific with the brand
name. Sound card settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM,
386MAX, etc.)

Largest executable program size or bytes free after booting with
the boot disk. (Type MEM to find out.)

What have you tried so far?  (Boot disk, no sound, etc.)



If possible, please attach copies of your CONFIG.SYS and
AUTOEXEC.BAT.  Thanks!