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KING'S QUEST VII TECHNICAL FAQ revised 6/14/95 Sierra Technical Support Phone: (206) 644-4343 PO Box 85006 FAX: (206) 644-7697 Bellevue, WA 98015-8506 BBS:(206) 644-0112 Sierra Technical Support provides this documentation as a reference to Sierra customers using Sierra software products. Sierra Technical Support makes reasonable efforts to ensure that the information contained in this documentation is accurate. However, Sierra makes no warranty, either express or implied, as to the accuracy, effectiveness, or completeness of the information contained in this documentation. SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS. SIERRA DOES NOT ASSUME ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES. IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE PRODUCT. IMPORTANT NOTE: After the game shipped, we discovered some problems with version 1.1 of the program. These problems show up as errors during installation, lockups and fatal errors during the game. We have corrected these problems and currently have a new version of the game available. To find out what version of the program you have, check the label on the floppy disk that was included with the game. If it says 'VER 1.1', you need the update. If the floppy says 'VER 1.4' or you did not receive a floppy, you have the latest version and do not need the update. Please fax or mail Customer Service the S/N number from the floppy disk or a photocopy of the floppy or CD, and a note indicating you would like a replacement for King's Quest VII. Their address is Sierra Customer Service, PO Box 3404, Salinas, CA 93912. Their fax number is 408- 644-2018. Please include your name and mailing address so we send the new game to the right place! If you have any questions regarding the exchange procedure, you can reach Sierra Customer Service at 1-800- SIERRA5. TABLE OF CONTENTS SECTION 1 - HARDWARE REQUIREMENTS SECTION 2 - INSTALLATION PROCEDURES SECTION 3 - COMMON INSTALLATION PROBLEMS SECTION 4 - MEMORY TROUBLESHOOTING SECTION 5 - COMMON PROBLEMS SECTION 6 - SOUND ISSUES AND SOUND CARD SETTINGS SECTION 7 - OBTAINING A SIERRA PATCH DISK SECTION 8 - BOOT DISK INSTRUCTIONS SECTION 9 - SOUND CARD DRIVER INFORMATION SECTION 10 - IF YOU STILL HAVE PROBLEMS... SECTION 1 - HARDWARE REQUIREMENTS REQUIRED 386SX 4MB RAM CD ROM drive 1MB hard drive space (compressed 2MB) MS-DOS 5.0 or higher VGA (256 colors) Mouse Windows 3.1 or higher (King's Quest VII runs in Windows ONLY) Sound Card with DAC RECOMMENDED FOR BEST PERFORMANCE 486DX 8MB RAM Double speed CD ROM SECTION 2 - INSTALLATION PROCEDURES Insert the CD into the appropriate drive. From Program Manager, click on File, then Run. In the Command Line field, type the letter of the drive followed by \SETUP. Ex: D:\SETUP. Click on TEST HARDWARE to perform the hardware checks to verify that your computer can run King's Quest VII. If you fail any of the tests, see Section 3, Common Installation Problems After performing the hardware tests, click on INSTALL to install King's Quest VII. SECTION 3 - COMMON INSTALLATION PROBLEMS PROBLEM: Your computer fails the Sound Card test; you cannot hear the voice and fanfare in the Wave and MIDI tests. SOLUTION: Your sound card is incorrectly configured for Windows. See Section 6, Sound Issues and Sound Card Settings for information on setting up your sound card. PROBLEM: Your computer fails the Display test; you get a message saying 'Your video display supports 16 colors...'. SOLUTION: Sierra's Windows games require that Windows is running in 256 color mode. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution. To check, double-click on Windows Setup in the Main program group. If the Display line reads 'VGA' or '16 color', you will need to change to a driver that supports 256 colors. ('VGA' is a default Windows video driver that only supports 16 colors and will not work with Sierra's Windows games.) To change video drivers, select Options, then Change System Settings. Open the Display box to see the list of video drivers that are currently available. You should check your video card documentation for information on what 256 color driver to select. Warning: Be careful when changing video drivers! If you choose one that is not designed for your particular video card, Windows will not display properly. If this occurs, change to your Windows directory, type: SETUP, and choose the 'VGA' driver again. You should then contact your video card manufacturer for the correct driver. PROBLEM: Your computer fails the Memory test; you get a message stating you do not have enough memory to run King's Quest 7. SOLUTION: First, create a King's Quest VII boot disk using the instructions at the end of this document. Reboot the system using the boot disk, then create a clean Windows environment. Make sure that there are no other Windows programs running. Disable all screen savers, virus scans, etc. If you are using an alternate Windows desktop (PC Tools, Dashboard, Packard Bell Navigator, etc.), use plain Program Manager instead. If you have sound-related Windows programs installed (IconHearIt, SoundBits, etc.), make sure they are disabled before starting the game. Also, turn off your Wallpaper in Desktop in Control Panel. Wallpaper can sometimes take up a considerable amount of memory. These steps should give you enough memory to run the game. If they do not, please refer to Section 4, Memory Troubleshooting. PROBLEM: Game installation halts and displays a STOP message with a path and filename. The only way out is to reboot the computer. SOLUTION: Take careful note of the path and filename. Reboot the computer and change to the directory that the error message specified (for example, C:\WINDOWS\SYSTEM\WIN32S). In that directory, type ATTRIB -R *.* then go back into Windows and reinstall the game. PROBLEM: During installation you receive a message stating that 'WinG has encountered a problem with your video driver'. SOLUTION: This usually means that you need to update your Windows video drivers. You should check with your video card manufacturer to obtain the latest version of their drivers. You can also try running Windows in a different video resolution. For example, if you are running in 1024x768x64k colors, try 800x600x256 colors. PROBLEM: King's Quest VII icon was not created during game installation. Sierra group and other icons are created fine. SOLUTION: This is usually caused by an alternate Windows desktop, like Norton Desktop, PC Tools or Tabworks. You must disable these desktops before installing the game. The easiest way to do this is to type PATH=C:\WINDOWS at the DOS prompt, then start Windows. This should start Windows with Program Manager as the desktop. When you are back in Windows, reinstall the game. The icons will be created normally. To restart Windows using your normal desktop, exit Windows and reboot the computer. The next time you go into Windows, the alternate desktop will display. PLEASE NOTE: King's Quest VII has not been tested under any alternate desktop environment, therefore Sierra cannot guarantee that the game will function properly under these desktops. SECTION 4 - MEMORY TROUBLESHOOTING Some game players have experienced difficulty getting enough memory to run King's Quest VII. This usually occurs on computer systems with 4 megabytes of RAM, but can happen on machines with more memory. If you are having trouble starting the game because of memory problems or are receiving memory-related errors during the game, here is a list of troubleshooting steps to try. Do Not Load WinG: Follow these steps to make sure WinG is not activated 1. Edit the RESOURCE.WIN file and make sure the following line appears: WING=FALSE If this line does not appear, or if the WinG line is set to a TRUE value, WinG will be loaded. This will take up 200K+ of memory and can cause memory problems. 2. Copy the file SIERRAW.EXE from the CD to the C:\SIERRA\KQ7 directory. 3. Access the King's Quest 7 icon properties by pressing ALT-ENTER when the KQ7 icon is highlighted. Change the Command Line to read: C:\SIERRA\KQ7\SIERRAW.EXE C:\SIERRA\KQ7\RESOURCE.WIN This line usually defaults to SIERRAWS.EXE; changing it to SIERRAW.EXE will force WIN-G not to load. Lower SCIMinK Value: Edit the RESOURCE.WIN file and lower the SCIMINK value to 1900. Do not lower this line below 1900; values lower than 1900 will cause problems during the game. NOTE - Lowering the SCIMINK to 1900 will force the CD drive to access more often, and will result in slightly slower game play, but may help solve memory problems. Check the Swap File: Establish a permanent swap file at about 6 MB. This will help free up memory. Do not set the swap file too high, 6-8 MB permanent should be enough. Follow these steps to access and change the Windows swap file. 1. Close all Windows applications. 2. Open the 'Main' folder on your Windows desktop. 3. Double-click on the 'Control Panel' icon. 4. Double-click on the '386 Enhanced' icon. 5. Click on the 'Virtual Memory . . .' button. 6. Click on the 'Change>>' button. 7. Type '6000' in the 'New Size' selection box, under the 'New Settings' heading. 8. Select 'Permanent' from the 'Type' pull down combination box, if it is available. If 'Permanent' is not available, select 'Temporary'. 9. If '32-bit File Access' is checked, un-check it. This should remain turned off. If you have a '32-bit Disk Access' option, leave it checked. 10. Click the 'OK' button. 11. Click the 'Restart Now' button. Windows will restart and take you back to the main Windows desktop. Create a Boot Disk: Sierra has included a boot disk maker with King's Quest VII. The Boot Disk Creator is the last option available in the Setup program. You can run it manually by double-clicking on the boot disk creator icon in the SIERRA program group. In addition, instructions for creating a boot disk manually are included at the end of this troubleshooting guide. Disable SMARTDRV: King's Quest VII will often run faster with SMARTDRV disabled. Making a boot disk will disable SMARTDRV. Boot disk instructions for King's Quest VII are at the end of this document. Create a Clean Windows Environment: Make sure that there are no other Windows programs running. Disable all screen savers, virus scans, etc. If you are using an alternate Windows desktop (PC Tools, Dashboard, Packard Bell Navigator, Tabworks, etc.), use plain Program Manager instead. If you have sound-related Windows programs installed (IconHearIt, SoundBits, etc.), make sure they are disabled before starting the game. Also, turn off your Wallpaper in Desktop in Control Panel. Wallpaper can sometimes take up a considerable amount of memory. Turn Off 32-Bit File Accessing: Windows for Workgroups and Windows 3.11 include a setting for 32-bit File Access in the Virtual Memory settings. This should be turned off. If you are using Windows 3.1, you will see 32-bit Disk Access instead. Leave this on. Windows for Workgroups v3.11: Because of Windows for Workgroups' memory requirements, you may experience trouble getting enough memory for the game if you have only 4 MB of RAM. If you are using Windows for Workgroups, we highly recommend that you have at least 8 MB of RAM on your computer. Update Win32s: King's Quest VII uses WinG, Microsoft's video accelerator, to improve speed performance within the game. Microsoft has recently updated Win32s, a key element of the WinG drivers. Version 1.2 of Win32s may improve game performance and help eliminate random lockups, memory errors, or random reboots of the computer. You can download this latest version from the Microsoft BBS at (206) 936-6735. Download the file called PW1118.EXE from the Articles file area. The file is also available on CompuServe. Download the file WIN32S.ZIP from the PCEForum/Material location. SECTION 5 - COMMON GAME PROBLEMS PROBLEM: When game starts, it displays a black screen or throws you out to DOS. This can also happen randomly during the game. SOLUTION: First, make sure you have the latest version of the game. To find out what version of the program you have, check the label on the floppy disk that was included with the game. If it says 'VER 1.1', you need the update. If the floppy says 'VER 1.4' or you did not receive a floppy, you have the latest version and do not need the update. See the IMPORTANT NOTE on the first page of this document for information on obtaining the updated version. If you have the latest version, the problem you are experiencing is probably caused by a memory conflict. Running the game from the boot disk will usually correct this problem. Please see 'Create a Boot Disk' and 'Create a Clean Windows Environment' under Section 4, Memory Troubleshooting. In addition, the problem may be caused by outdated or incompatible video or sound card drivers. You should check with your video and sound card manufacturers to make sure you have the latest versions of their drivers. PROBLEM: When you double-click on the KQ7 icon, the game displays the error 'The application is not a Windows NT executable'. SOLUTION: This is usually caused by a conflict with a high-resolution bit map being used as Windows wallpaper. Go into Desktop under Control Panel in the Mail program group and set Wallpaper to <none>. This usually stops this error from occurring. If this does not help you, then the problem is caused by a memory conflict, usually with WinG. Follow the steps under 'Do not load WinG' in Section 4 - Memory Troubleshooting'. PROBLEM: 'General Protection Fault caused by GROWSTUB in POINTER.DLL' when game starts. SOLUTION: This is caused by a Microsoft mouse driver version 9.01 GROWSTUB component. One of these three suggestions should correct the problem. 1. Remove POINTER.EXE from the load= line in the file WIN.INI and then restart Windows. 2. Download the file HD1061.EXE from the Microsoft BBS at (206) 936- 6735. This file is self-extracting. Run 'HD1061' and follow the instructions in the newly created README.TXT file. 3. Upgrade to the Microsoft Mouse IntelliPoint software version 1.0. For information about obtaining this upgrade, call the Microsoft Sales Information Center at (800) 426-9400. Microsoft charges a fee for this upgrade. PROBLEM: When starting the game you get a 'DOS Error 21' error message. SOLUTION: Follow these steps to change the game's executable from SIERRAWS.EXE to SIERRAW.EXE: Copy the file SIERRAW.EXE from the CD to the C:\SIERRA\KQ7 directory. Access the King's Quest 7 icon properties by pressing ALT-ENTER when the KQ7 icon is highlighted. Change the Command Line to read: C:\SIERRA\KQ7\SIERRAW.EXE C:\SIERRA\KQ7\RESOURCE.WIN This error may also occur when the game is unable to read data from the CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If this doesn't work, the problem may lie with the CD ROM drivers. You should make sure that you are using the latest version (v2.23) of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.2 or higher, use the MSCDEX in your C:\DOS directory, this one is version 2.23. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible drivers can also cause this type of problem. This error can also be caused by a defective CD. The easiest way to get a new CD is to exchange it at the store where you bought the game. If they are unable to exchange it for you, you can contact Sierra Customer Service at 1-800-SIERRA5 to arrange a CD replacement. PROBLEM: 'General Protection Fault in Module ... ' The module name will vary. SOLUTION: A General Protection Fault (GPF) in a module other than POINTER.DLL is usually caused by a memory conflict. Make sure that there are no other Windows programs running. Disable all screen savers, virus scans, etc. If you are using an alternate Windows desktop (PC Tools, Dashboard, Packard Bell Navigator, etc.), use plain Program Manager instead. If you have sound-related Windows programs installed (IconHearIt, SoundBits, etc.), make sure they are disabled before starting the game. A Windows boot disk also helps with GPFs. Instructions for creating a boot disk are in Section 8. GPFs can also be caused by outdated or incompatible sound or video drivers. If the above steps do not solve the GPF for you, contact your video and sound card manufacturers to obtain the latest versions of their Windows drivers. PROBLEM: 'EMM386 Error 06 ... ' The error number may vary. SOLUTION: This is caused by a memory conflict. Running the game from the boot disk will usually correct this problem. Please see 'Create a Boot Disk' and 'Create a Clean Windows Environment' under Section 4, Memory Troubleshooting. PROBLEM: 'Application Error: C:\SIERRAWS.EXE...' When attempting to run the game. SOLUTION: If you are using Stacker 4.0, and have Windows 3.11, you may receive this error message when attempting to start the game. This problem is caused by the IFSHLP.SYS driver. To get around this error, simply remove the IFSHLP.SYS driver. The easiest way to do this is to create a King's Quest VII boot disk. You can use the automatic boot disk maker (double-click on Boot Disk in the Sierra Group) or create one manually by using the boot disk instructions included at the end of this document. PROBLEM: 'The instruction at (memory address) referenced memory at (memory address). The memory could not be read from'. SOLUTION: This is called a 'bad pointer'. It usually happens if you don't have the latest SoundBlaster 16 drivers for Windows. Download the file SB16UP.EXE from the Creative Labs BBS at (405) 742-6660. This file is self-extracting. Run 'SB16UP' and follow the instructions in the newly created README.TXT file. If you do not have a modem, you can contact Creative Labs at 405-742-6622 and request the latest SoundBlaster 16 Windows drivers. If you do not have a SoundBlaster 16 card, or are still receiving the error after updating the drivers, the message probably indicates a memory conflict. See Section 4, Memory Troubleshooting for information on resolving memory conflicts. PROBLEM: You get an 'Error reading Drive D' (drive letter will vary depending on your CD drive letter). The error may occur at the beginning of the game or randomly throughout the program. SOLUTION: The most common reason for a 'read error' is a dirty or scratched CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If this doesn't work, the problem may lie with the CD ROM drivers. You should make sure that you are using the latest version (v2.23) of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.2 or higher, use the MSCDEX in your C:\DOS directory, this one is version 2.23. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible drivers can also cause this type of problem. This error can also be caused by a defective CD. The easiest way to get a new CD is to exchange it at the store where you bought the game. If they are unable to exchange it for you, you can contact Sierra Customer Service at 1-800-SIERRA5 to arrange a CD replacement. PROBLEM: Error message 'Panic. Error 76 - invalid handle 45' at game's title screen. SOLUTION: Your MIDI Mapper is probably set up incorrectly for the game. See Section 6, Sound Issues for information on configuring your MIDI Mapper. PROBLEM: When starting the game, you get 'EMM386 Error 6 - No XMS memory'. SOLUTION: Make a boot disk with the Boot Disk maker by double-clicking on the Boot Disk icon in the Sierra Group. Or you can create a boot disk manually by following the instructions at the end of this document. PROBLEM: When starting the game, you get an error message 'Cannot load Win32 because paging is not enabled'. SOLUTION: This is caused by a very small or nonexistent swap file. Create a 6 MB permanent swap file. See 'Check the Swap File' under Section 4, Memory Troubleshooting for complete instructions on changing the swap file settings. PROBLEM: Game will not start and displays an error message indicating improper WIN32S installation. SOLUTION: First, delete the directory C:\WINDOWS\SYSTEM\WIN32S. Make sure you ONLY delete the WIN32S directory. Do not delete the other directories! Then, at the C:\WINDOWS\SYSTEM prompt, type REN W32SYS.DLL W32SYS.OLD to rename the WIN32S file. Reinstall the game. This should install WIN32S correctly on your system and prevent the error message from occurring when you restart the game. You should also make sure that the following line is in your SYSTEM.INI file: DEVICE=C:\WINDOWS\SYSTEM\WIN32S\W32S.386 If this does not work, you will need to run the game without loading WinG. See 'Do Not Load WinG' in Section 4, Memory Troubleshooting. PROBLEM: You experience random lockups during the game, or your computer reboots during the middle of game play. Sometimes you receive memory errors or other problems when playing King's Quest VII. SOLUTION: Update Win32s. King's Quest VII uses WinG, Microsoft's video accelerator, to improve speed performance within the game. Microsoft has recently updated Win32s, a key element of the WinG drivers. Version 1.2 of Win32s may improve game performance and help eliminate random lockups, memory errors, or random reboots of the computer. You can download this latest version from the Microsoft BBS at (206) 936-6735. Download the file called PW1118.EXE from the Articles file area. The file is also available on CompuServe. Download the file WIN32S.ZIP from the PCEForum/Material location. PROBLEM: 'Windows title not found' error when starting game, followed by 'Cannot find SIERRA.ERR'. SOLUTION: These error messages are caused by a corrupted or incorrect RESOURCE.WIN file. The RESOURCE.WIN is a small text file that contains information about your computer. The game program looks at this file to determine where the game is installed and where to look for the game CD. If this file is missing information, you will get the above error messages. To correct this, edit the RESOURCE.WIN file (it's in the game directory!) and check that the first three lines look like this: [Windows] title=King's Quest VII titleBar=TRUE If these two lines are missing or show different information, add them or change them to match the ones above. Remember, they must be the first three lines in the file. Then, check that the last five lines look like this: resAud=D:\ resSfx=D:\ patchDir=C:\SIERRA\KQ7 movieDir=D:\AVI audio=C:\SIERRA\KQ7 These lines assume that King's Quest VII is installed to C: and that your CD ROM drive is D:. If your drive letters are different, make the appropriate substitutions. If these five lines are missing or show different information, add them or change them to match the ones above. You should also check that the King's Quest VII icon's properties indicate the correct working directory. To do this, click once on the King's Quest VII icon to highlight it. Then press ALT-ENTER to access the icon's properties. The command line should read: C:\SIERRA\KQ7\SIERRAWS.EXE C:\SIERRA\KQ7\RESOURCE.WIN The working directory should be your CD ROM drive, for example, D:\. If your CD ROM drive is another letter, substitute the appropriate letter. Click on OK when the working directory is correct. PROBLEM: During the game you get 'Error 99: Cannot find file10.wav'. (File name may vary.) SOLUTION: This happens when the game is looking to the wrong drive to find a particular file. Edit your C:\SIERRA\KQ7\RESOURCE.WIN file and check the following lines: resAud=D:\ resSfx=D:\ patchDir=C:\SIERRA\KQ7 movieDir=D:\AVI audio=C:\SIERRA\KQ7 Note that D:\ represents your CD-ROM drive. If your CD drive is a letter other than D:, substitute that letter. PROBLEM: 'I can't save my games!' SOLUTION: The King's Quest VII save game feature is different than in previous King's Quests. Your game is saved automatically for you when you leave the program. In King's Quest VII, it is impossible to get 'stuck' by missing something from earlier in the game. The program will not let you finish a chapter unless you have completed the minimum of puzzles necessary to continue. Remember there are several different ways to complete each chapter! PROBLEM: King's Quest VII runs slowly on your computer. SOLUTION: Make a boot disk with the Boot Disk maker by double-clicking on the Boot Disk icon in the Sierra Group. Or you can create a boot disk manually by following the instructions at the end of this document. In addition, with Windows for Workgroups and Windows 3.1.1, we recommend NOT using 32-bit file access (which can be changed in your Virtual Memory settings dialog box). Also, make sure you have a permanent swap file of 6-8 MEGS. See 'Check the Swap File' under Section 4, Memory Troubleshooting for complete instructions on changing the swap file. You may also try updating Win32s. King's Quest VII uses WinG, Microsoft's video accelerator, to improve speed performance within the game. Microsoft has recently updated Win32s, a key element of the WinG drivers. Version 1.2 of Win32s may improve game performance and help eliminate random lockups, memory errors, or random reboots of the computer. You can download this latest version from the Microsoft BBS at (206) 936-6735. Download the file called PW1118.EXE from the Articles file area. The file is also available on CompuServe. Download the file WIN32S.ZIP from the PCEForum/Material location. If you do not have a modem, contact Microsoft's Customer Service at 1-800-426- 9400 for information on obtaining the update. PROBLEM: 'Error 111' in Chapter 1 when clicking the turquoise piece several times on the stone head. SOLUTION: Don't do that! You only need to click the turquoise there one time. HINT: Make sure the turquoise piece is 'complete'! PROBLEM: 'Error 108' in Chapter 3 when using the comb on the statuette. SOLUTION: Don't do that! This is an action the programmers did not anticipate, so the game gives an error message when you try it. Just take the statue instead of using the comb on it. PROBLEM: You can't get the shop keeper to take the wooden nickel in Chapter 3. SOLUTION: You need the King's Quest VII patch disk. See Section 7 - Obtaining a Sierra Patch Disk. PROBLEM: The game loops or locks up in Chapter 4 when Rosella is trying to get past the werebeast. SOLUTION: You need the King's Quest VII patch disk. See Section 7 - Obtaining a Sierra Patch Disk. PROBLEM: 'Panic! Error 47 not an object ' in Chapter 4. (Versions 1.1 and 1.4 only.) SOLUTION: The floppy disk was not installed. The game program is looking for a file that is copied into the game directory when you install the floppy disk. Exit Windows, put the disk in the drive and change to the floppy drive prompt. Type INSTALL. Restart Windows and go back into the game. This should prevent the error from occurring. PROBLEM: '955.snd not found' error message. SOLUTION: You have version 1.1 of King's Quest VII and need to get the latest version. See the IMPORTANT NOTE at the beginning of this document for information on obtaining the new version. PROBLEM: When Valanice takes the bone from the mummy in Chapter 5, the crown cursor appears and the game locks up. SOLUTION: You need the King's Quest VII patch disk. See Section 7 - Obtaining a Sierra Patch Disk. If the patch does not correct the problem, it is caused by an incorrect MIDI Mapper configuration. See Section 6 - Sound Card Issues and Sound Card Settings for information on correctly configuring the MIDI Mapper. PROBLEM: You can't hear the dragonets sing in Etheria in Chapter 5. SOLUTION: This is caused by an incorrect MIDI Mapper setup. See Section 6 - Sound Card Issues and Sound Card Settings for information on correctly configuring the MIDI Mapper. PROBLEM: 'Error 105: Attempt to load wrong type' or 'Error 99: Error loading resource 10005'. Error numbers may vary. SOLUTION: This type of error is usually caused by corrupted program files or a bad installation of the game. To correct this, delete the game and run CHKDSK /F or SCANDISK to detect and correct any hard drive errors. Then, boot up with a King's Quest VII boot disk and reinstall the game in a clean Windows environment. Please see 'Create a Boot Disk' and 'Create a Clean Windows Environment' under Section 4, Memory Troubleshooting for complete steps. These errors can also occur when the King's Quest VII program is unable to read files off the CD. The most common reason for this is a dirty or scratched CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If this doesn't work, the problem may lie with the CD ROM drivers. You should make sure that you are using the latest version (v2.23) of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.2 or higher, use the MSCDEX in your C:\DOS directory, this one is version 2.23. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible drivers can also cause this type of problem. This error can also be caused by a defective CD. The easiest way to get a new CD is to exchange it at the store where you bought the game. If they are unable to exchange it for you, you can contact Sierra Customer Service at 1-800-SIERRA5 to arrange a CD replacement. If you don't see your question listed in this document: Most difficulties with King's Quest 7, including lockups and Fatal or Panic errors can be resolved by simply running the game with a boot disk and in a clean Windows environment. Please see 'Create a Boot Disk' and 'Create a Clean Windows Environment' under Section 4, Memory Troubleshooting. Incompatible or outdated sound card and video drivers can also cause lockups and errors. You should make sure that you are using the latest versions of your sound card and video drivers. Contact your sound and video card manufacturers to obtain the latest drivers. SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES The SoundBlaster 16, Pro Audio Spectrum 16, and compatibles support 'Extended FM' in Windows. SoundBlaster Pro, SoundBlaster 2.0 and compatibles, use 'Base FM' in Windows. The Extended and Base FM settings are defined in the MIDI Mapper. If your MIDI Mapper is configured incorrectly, you may hear just music and no voice, or vice versa. The following MIDI Mapper instructions cover the most common types of sound card setups. If you are using a sound card that is not listed here, please consult your sound card documentation for the correct MIDI Mapper setup. SoundBlaster 16, ProAudio Spectrum 16 and compatibles: Click on Main, then Control Panel and then on MIDI Mapper. If you have an option called Extended FM or something similar, choose it. Close MIDI Mapper and run King's Quest VII. If you don't have this option, you will need to make a new MIDI Mapper setup. From the MIDI Mapper screen, click on New. Enter a name such as 'Extended FM' and then hit OK. You will be at a screen with four columns and 16 rows. Click on the word None in the 3rd column and the 1st row. Now click on the small arrow that appears on the right of this box. Choose the FM choice or Synthesizer choice. Do this for ports 1 through 9. Then, make sure that the SRC Channel values match the Dest Channel values (i.e. if the SRC Channel is 10, the Dest Channel should be 10). If they are different, change the Dest Channel to match the SRC Channel by clicking in the Dest Channel box and changing its value. Click on OK and close out the MIDI Mapper. The music and voices should now play correctly in King's Quest VII. For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer. SoundBlaster Pro and compatibles: Click on Main, then Control Panel and then on MIDI Mapper. If you have an option called Basic FM or something similar, choose it. Close MIDI Mapper and run King's Quest VII. If you don't have a Basic FM option you will need to make a new setup. From the MIDI Mapper screen, click on New. Enter a name such as 'Basic FM' and then hit OK. You will be at a screen with four columns and 16 rows. Click on the word None in the 3rd column and the 13th row. Now click on the small arrow that appears on the right of this box. Choose the FM choice or Synthesizer choice. Do this for ports 13, 14 , 15, and 16. Click on OK and close out the MIDI Mapper. The music and voices should now play correctly in King's Quest VII. For further information on the correct MIDI Mapper configuration for your sound card, please contact your sound card manufacturer. PROBLEM: The speech breaks up or hesitates in King's Quest VII. SOLUTION: Each speech sample or recording needs to be loaded into memory before it can be played. By reducing the buffer size, you will cause the CD to actually play the speech segments faster, because it does not have to fill a large buffer area. The buffer size is set in the C:\SIERRA\KQ7\RESOURCE.WIN text file. Edit this file and change the dacSize' line to dacSize =15360. PROBLEM: Starting the game gives you a 'Waveout Open' or 'Waveout Prepare Header' error message. SOLUTION: The Windows error message you are receiving indicates that your sound card is in use by another program. This is occasionally caused by another sound program taking control in Windows and not sharing the sound card properly. Programs like Icon Hear It, Wired for Sound or Packard Bell Navigator can cause this type of problem. Some screen savers like After Dark will also access the sound card directly instead of using Windows to produce sounds. You should disable all programs of this type before playing the game. PROBLEM: The last note played before a screen change is 'stuck'. SOLUTION: This is a result of incorrect MIDI Mapper configuration. See the above information on configuring your MIDI Mapper. Be very careful that the SRC and Dest Channels in your MIDI Mapper match. PROBLEM: You can't hear the dragonets sing in Etheria in Chapter 5. SOLUTION: This is caused by an incorrect MIDI Mapper setup. See the above information on configuring your MIDI Mapper. Be very careful that the SRC and Dest Channels in your MIDI Mapper match. PROBLEM: Using a Pro Audio Spectrum 16, the speech and other digitized sounds are full of static. SOLUTION: This is caused by using the DMA 3 (the 8-bit DMA) for the Pro Audio portion of the sound card. Change to DMA 5 or 7 (16-bit DMAs) and the static should go away. If you are still experiencing sound problems, you may need to update your sound drivers. If you do not have the current Windows drivers for your sound device, you may need to contact the manufacturer of your sound device or your local hardware supplier for an updated set of sound drivers. Check your Windows documentation or your sound device documentation for full instructions on updating your sound drivers. Note to Gravis UltraSound owners: If you have a Gravis UltraSound, you will need to run King's Quest VII without loading WinG. (See 'Do Not Load WinG' in Section 4, Memory Troubleshooting). Then, you must have the game re-initialize the sound card. To do this, click on the Sierra Setup icon and run the hardware test for sound, then run the game. This will load the MIDI patches for you and you should get full sound within the game. Note to Mozart sound card owners: If you have a Mozart sound card, you will need to run King's Quest VII without loading WinG. (See 'Do Not Load WinG' in Section 4, Memory Troubleshooting). Then, you must change your MIDI Mapper to use Mozart FM Synth. To do this, click on Main, then Control Panel and then on MIDI Mapper. The MIDI Mapper name will probably be set to Mozart MIDI Out, change it to Mozart FM Synth. If you do not have this FM Synth option, please contact your sound card manufacturer for help in setting up the correct MIDI Mapper. SECTION 7 - OBTAINING A SIERRA PATCH DISK There is one patch available for King's Quest VII . This patch corrects possible lockups or looping situations within the game. The fastest way to obtain a Sierra patch disk is to download it from one of the following on- line services: the Sierra BBS (206-644-0112), CompuServe (GO SIERRA) or America OnLine (KEYWORD SIERRA). Look for the file KQ7PAT. You can also request a patch disk be mailed to you by calling Sierra Customer Service at 1-800-SIERRA5 or writing to Sierra On-Line Patch Disks, Dept. 10, PO Box 485, Coarsegold, CA 93614-0485. SECTION 8 - BOOT DISK INSTRUCTIONS IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1. You can skip Steps 2 and 3 if you are not playing a CD game. STEP 1 FORMATTING THE DISK To make a boot disk, format a high density diskette in the A: drive. (It is necessary to reformat the disk if it is already formatted.) Formatting the disk with the /S switch will transfer the 'system files' to the disk and allow the computer to boot up correctly. The disk must be in the A: drive; the computer will not boot from the B: drive. Type the FORMAT command as follows: FORMAT A: /S <ENTER> If you get a 'Bad command or file name' error message, type: PATH=C:\DOS <ENTER> Then retype the FORMAT command above. If you receive the error again, the MS-DOS FORMAT command may not be on your system, or it may have been renamed. Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT command to prevent accidental loss of data. If you are using a program of this type, check your documentation to find out how to format a SYSTEM DISK, then proceed to Step 2. STEP 2 LOCATING THE CD ROM DEVICE DRIVER The CD ROM drive requires a device driver loaded in the CONFIG.SYS file. This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there. At the C:\ prompt, type: TYPE CONFIG.SYS|MORE NOTE: The | is called a 'pipe' command and is created by pressing <SHIFT> <BACKSLASH>. The CONFIG.SYS file will display on the screen. Look for the line that loads the CD ROM device driver. This line will contain the same '/D:' switch as the MSCDEX line in the AUTOEXEC.BAT file. Using the MSCDEX example above, you would be looking for a line containing '/D:MSCD001'. The line should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 The device driver in your CONFIG.SYS may differ slightly from those listed above. Carefully write down the line for use in your boot disk. Leave out the 'HIGH' in 'DEVICEHIGH' ant the '/L:' information, if any. Your CD ROM device line should appear as follows: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 NOTE: If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly. Check your CD drive documentation for more information. STEP 3 LOCATING THE MSCDEX CD ROM EXTENSION In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To make sure that MSCDEX loads correctly on the boot disk, look at the AUTOEXEC.BAT on the hard drive and copy the MSCDEX line from there. At the C:\ prompt, type: TYPE AUTOEXEC.BAT|MORE <ENTER> The AUTOEXEC.BAT file will display on the screen. Look for the line that loads the MSCDEX extension. It should look something like this: C:\DOS\MSCDEX /D:MSCD001 LH C:\DOS\MSCDEX /D:MSCD001 LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001 The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk. Leave out the '/L:' information, if any. For example, any of the above lines will appear on your boot disk as follows: C:\DOS\MSCDEX /D:MSCD001 STEP 4 LOCATING THE SOUND CARD DRIVERS Many sound cards have drivers or initialization lines that must be loaded in the AUTOEXEC.BAT or CONFIG.SYS. Some sound cards that require these drivers or initialization routines are the SoundBlaster 16, MAD16 and the Aria 16. Section 9 contains the sound card lines for many common sound cards. Check to see if your sound card is on the list. If it is, you will need to add the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk. If your sound card is not listed, you should check your documentation for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. STEP 5 CREATING THE CONFIG.SYS FILE To create the CONFIG.SYS file on the boot disk, switch to the A: drive and type the following: COPY CON CONFIG.SYS <ENTER> (the cursor will drop down one line and blink) DEVICE=C:\DOS\HIMEM.SYS <ENTER> DOS=HIGH,UMB <ENTER> FILES=30 <ENTER> BUFFERS=20 <ENTER> Add the CD ROM device driver as you wrote it down in the 'Locating the CD ROM Device Driver' section. For example: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 <ENTER> If you need to load any sound card drivers, copy them from the 'Sound Cards' section now. The following example lines are for the SoundBlaster 16: DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 <ENTER> DEVICE=C:\SB16\DRV\CTMM.SYS <ENTER> Complete the file by pressing <F6> <ENTER>. STEP 6 CREATING THE AUTOEXEC.BAT FILE To create the AUTOEXEC.BAT file on the boot disk, switch to the A: drive and type the following: COPY CON AUTOEXEC.BAT <ENTER> (the cursor will drop down one line and blink) @ECHO OFF <ENTER> C:\ <ENTER> SET COMSPEC=C:\COMMAND.COM <ENTER> PROMPT SIERRA BOOT DISK $_$P$G <ENTER> PATH=C:\;C:\DOS;C:\SIERRA <ENTER> Add the MSCDEX line as you write it down in the 'Locating the MSCDEX CD ROM Extension' section. For example: C:\DOS\MSCDEX /D:MSCD001 <ENTER> If you need to run any sound card initialization programs or load any drivers, copy them from the 'Sound Cards' section now. The following example lines are for the SoundBlaster 16: SET BLASTER=A220 I5 D1 H5 T6 <ENTER> SET SOUND=C:\SB16 <ENTER> SET MIDI=SYNTH:1 MAP:E <ENTER> C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 <ENTER> C:\SB16\DIAGNOSE /S <ENTER> Complete the file by pressing <F6> <ENTER> STEP 7 REBOOT THE SYSTEM AND START WINDOWS Reboot your system by depressing the <RESET> button on your computer or by using the <CTRL>, <ALT>, <DEL> key sequence on your keyboard. When you are at a C:\ prompt, type WIN /3 to start Windows. STEP 8 CREATE A CLEAN WINDOWS ENVIRONMENT You should make sure that all screen savers, virus scans, and sound- related Windows programs (IconHear It, Wired for Sound, etc.) are disabled before starting your game. In addition, if you are using an alternate Windows desktop like Norton Desktop or PCTools, disable this and use standard Program Manager Also, make sure you have a swap file set up that is at least 8 MB permanent or 16 MB temporary. You can check your swap file settings in the 386Enhanced icon in the Control Panel. SECTION 9 - SOUND CARD DRIVER INFORMATION NOTE: The sound card drivers and initialization lines in this section are the default settings for these devices. You should check your AUTOEXEC.BAT and CONFIG.SYS on your hard drive to see if you are using any non-default settings. ARIA 16 (Common on IBMs) AUTOEXEC.BAT SET ARIA=C:\ARIA SET BLASTER=A220 I5 D1 T5 C:\DOS\SOUNDCLT.COM* CONFIG.SYS DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS DEVICE=C:\ARIA\BIN\SNDSAVER.SYS BOKA SOUND EXPRESS AUTOEXEC.BAT SET BLASTER=A220 I5 D1 T5 CONFIG.SYS DEVICE=C:\SE1440\CSACMOD1.EXE* CRYSTAL CLEAR WAVETABLE BY CRYSTAL LAKE AUTOEXEC.BAT SET BLASTER=A220 I5 D1 T5 C:\CCLEAR\CSACMAX1 C:\CCLEAR\CSACHMX1 CONFIG.SYS DEVICE=C:\CCLEAR\CSAMOD1.EXE DIAMOND LX AUTOEXEC.BAT SET SONIC=C:\SONIC C:\SONIC\SONIC /B/C* SET BLASTER=A220 I5 D1 T5 CONFIG.SYS NONE *Use /C switch for SB mode *Use /B switch for MSS mode ENSONIQ SOUNDSCAPE (Common on Gateways) AUTOEXEC.BAT SET BLASTER=A220 Ixx Dx SET SNDSCAPE=C:\SNDSCAPE C:\SNDSCAPE\SSINIT /I* CONFIG.SYS NONE *older drivers use /FM for Soundblaster mode, /GM for General Midi mode. ESS AUDIO DRIVE (Common on Compaqs) AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE FORTE 16 (Common on Packard Bells) AUTOEXEC.BAT SET BLASTER= SET GALAXY= SET SOUND=C:\FORTE16 C:\FORTE16\UTILITY\EMUTSR CONFIG.SYS NONE GALANT AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE GALAXY - See Multi-Media Pro 16 GATEWAY 2000 AUDIO DRIVE AUTOEXEC.BAT C:\G2KAUDIO\UTILITY\GWBVOLO SET BLASTER=A220 I5 D1 T5 SET GALAXY=* SET SOUND=C:\G2K CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line. GRAVIS ULTRASOUND AUTOEXEC.BAT SET ULTRASND=* SET ULTRADIR=* C:\ULTRASND\ULTRINIT SBOS.BAT** SET BLASTER=A220 I5 D1 CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS. **The SBOS.BAT line must be loading to enable the card's Soundblaster emulation. IBM PS/1 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE ISP 16 AUTOEXEC.BAT C:\ISP16\ISPINIT /B/M* CONFIG.SYS NONE *Use /B switch for SB mode *Use /M switch for MSS Mode JAZZ 16 BY MEDIAVISION AUTOEXEC.BAT SET BLASTER=A220 I5 D1 DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:* CONFIG.SYS NONE *D: DMA CHANNEL. *Q: IRQ SETTING. Specific values and directories may change - check your hard drive's AUTOEXEC.BAT. MAD 16 AUTOEXEC.BAT SET MAD16=C:\MAD16 SET BLASTER=A220 I5 D1 C:\MAD16\M16INIT /B /M* CONFIG.SYS NONE *Use /B switch for SB mode *Use /M switch for MSS Mode MAGIC S20 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND16=C:\MAGICS20 C:\MAGICS20\SNDINIT /B /M* CONFIG.SYS NONE *Use /B switch for SB mode *Use /M switch for MSS Mode MAGITEK GREEN 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE MEDIA CONCEPT AUTOEXEC.BAT SET MC=C:\MC CONFIG.SYS NONE MEDIA VISION AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\MEDVSN\PROS.SYS MONTE CARLO BY TURTLE BEACH AUTOEXE.BAT SET BLASTER=A220 I5 D1 C:\MCARLO\MCHKMIX CONFIG.SYS DEVICE=C:\MCARLO\MCMODE -S -W* *Use -S switch for SB mode *Use -W switch for MSS Mode MOZART SOUND CARD (Common on Cannons) AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=C:\MOZART C:\MOZART\MTZVOL.EXE CONFIG.SYS DEVICE=C:\MOZART\MZTINIT.SYS WSS /530* *WSS /530 Puts the card into WSS mode port 530 MULTI-MEDIA PRO 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* SET SOUND=C:\MMP16P CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line. ORCHID GAMEWAVE AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=* C:\GW32\GW32.EXE CONFIG.SYS NONE ORCHID SOUNDWAVE AUTOEXEC.BAT SET BLASTER=* SET SOUND=* C:\SW32\SW32.EXE CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND line. PRO AUDIO SPECTRUM 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:* D: DMA CHANNEL. Q: IRQ SETTING. <DIR> may be PROAUDIO on older drivers. PRO SONIC AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\PROSONIC\PROSYS.SYS SOUNDBLASTER AWE 32 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=C:\SB16 C:\SB16\SB16SET /P/Q C:\SB16\DIAGNOSE /S C:\SB16\AWEUTIL /S CONFIG.SYS DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMM.SYS** **This line is only required to enable the sound card's cd-rom interface. SOUNDBLASTER PRO AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=C:\SBPRO* C:\SBPRO\SBP_SET* CONFIG.SYS NONE *on newer cards the drivers and such may look like the SB16 except loading out of a different directory. SOUNDBLASTER 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\SB16 SET MIDI=SYNTH:1 MAP:E C:\SB16\SB16SET* C:\SB16\DIAGNOSE /S** CONFIG.SYS DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMM.SYS*** *Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line as the values may vary. **May be C:\SB16\SBCoFIG /S on older cards. ***This line is only required to enable the sound card's cd-rom interface. SOUND EZ See Mad 16 See Mad 16 SOUND 16A (Common on Packard Bells) 1 OF 2** AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY= C:\SOUND16A\UTILITY\SETMODE /MSS* SET SOUND16=C:\SOUND16A CONFIG.SYS NONE *Use /SB switch for SB mode *Use /MSS switch for MSS Mode SOUND 16A (Common on Packard Bells) 2 OF 2** AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* C:\AUDIO\SNDINIT.EXE /B** SET SOUND16=C:\AUDIO CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /B switch for SB mode **Use /M switch for MSS Mode SOUND 144 (Common on Packard Bells) AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* SET SOUND=SOUND144 CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. VIBRA 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\VIBRA16 SET MIDI=* C:\VIBRA16\DIAGNOSE /S C:\VIBRA16\MIXERSET /P/Q CONFIG.SYS DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS** *Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line. **This line is required for CD ROM compatibility. VOYETRA SOUND AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET ISP16=ISP16* C:\ISP16\ISPINIT /B CONFIG.SYS NONE *May be SET ISP16=VOYETRA SECTION 10 - IF YOU STILL HAVE PROBLEMS... If you continue to experience any problems with King's Quest VII, or if you have any questions, Sierra Technical Support will be happy to assist you. You can reach Technical Support at (206) 644-4343 between 8:15 am and 4:45 pm, Monday through Friday. We can also be reached by fax at (206) 644-7697 or by mail at the following address: Sierra On-Line Technical Support PO Box 85006 Bellevue, WA 98015-8506 In Europe, please contact our office in England. The Customer Service number is (44) 1734-303171, between 9:00 am and 5:00 pm, Monday through Friday. The BBS number is (44) 1734-304227 and the fax number is (44) 1734-303201. Customer Service can also be reached at the following address: Sierra On-Line Limited 4 Brewery Court The Old Brewery Theale, Reading, Berkshire RG7 5AJ UNITED KINGDOM You can also contact our Technical Support Team on one of the following services: Sierra BBS (206) 644-0112 CompuServe GO SIERRA America Online KEYWORD SIERRA If you decide to email, write or fax, please provide the following information so that we can help you as efficiently as possible: Game name, version number and S/N number (from disk #1): What problem are you having? Be VERY specific. Is there an error message? What is it? Where does it occur? Does it happen the same way each time? Floppy or CD? Are you playing in Windows or DOS? Type of computer (386, 486, etc.) Brand of video card (Trident, Diamond, etc.) Amount of RAM (4 meg, 8 meg, etc.) DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.) Windows version (3.1, WFWG, Win95, etc.) Brand of sound card and sound card settings (SoundBlaster Pro, Forte16, Mozart, etc. Please be VERY specific with the brand name. Sound card settings include DMA, IRQ and I/O values.) Any disk compression? What kind? (Doublespace, Stacker, etc.) Any third-part memory manager? What kind? (QEMM, 386MAX, etc.) Largest executable program size or bytes free after booting with the boot disk. (Type MEM to find out.) What have you tried so far? (Boot disk, no sound, etc.) Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard drive and the boot disk.