Transcription: This war has destroyed families. They've lost contact with each other. Through our network we've helped people to find each other, we've helped families to communicate where they weren't able to communicate before. Some families are distributed because they're refugees all over the place. As soon as we had Sarajevo set up, one man asked me to help get his sister, who was in Amsterdam, connected, a brother who was in Sweden, and a friend who was in France so that they could communicate. Families tend to be very close-knit here and they need to stay in touch with each other and this was very, ve ...