NetNews Usenet Archive 1993 #3/NN_1993_3.iso/spool/sci/cognitiv/1015

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Path: sparky!uunet!dziuxsolim.rutgers.edu!clam.rutgers.edu!adelson
From: [e-mail] (Beth Adelson)
Newsgroups: sci.cognitive
Subject: INTERCHI '93:   CHI conference.  Advance program and registration
Keywords: HCI
Message-ID: <[e-mail]>
Date: 21 Jan 93 16:11:25 GMT
Organization: Rutgers Univ., New Brunswick, N.J.
Lines: 4255


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INTERCHI '93 ADVANCE PROGRAMME
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"Bridges Between Worlds"

1993 Conference on Human Factors in Computing Systems
CHI '93 and INTERACT '93

24-29 April 1993
Amsterdam

To request a hardcopy of this Advance Programme, please contact one of the
following offices:

INTERCHI '93 European Office
Soerenseweg 32
7314 CE Apeldoorn
The Netherlands
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

INTERCHI '93 North American Office
P.O. Box 1279
Pacifica, California 94044  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

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CHAIR'S INVITATION
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Welcome!

INTERCHI '93 is not just another conference. The unprecedented
combination of CHI '93 and INTERACT '93 has created not a new
conference, but a new partnership between the two leading professional
organisations in the field of human-computer interaction. The
ACM/SIGCHI (Association for Computing Machinery / Special Interest
Group on Computer and Human Interaction) conference was first held in
1982. SIGCHI has evolved from its origins as a North American
organisation to serve an international community, but the CHI
conference has never before left the North American continent. The
INTERACT conference, organised on behalf of IFIP-TC 13 (International
Federation for Information Processing, Technical Committee 13 on Human
Computer Interaction), has been held every 3 years since 1984. INTERACT
has been an international conference from the beginning but until this
year has maintained a decidedly European focus.

The theme of the conference, Bridges Between Worlds, offers several
interpretations. The field of human-computer interaction (HCI) today
spans many different cultures. Significant gaps between industry and
academia, between research and application, and between users and
developers can still be seen. INTERCHI '93 will attempt to bring these
communities together.  Increasing the focus on user interfaces and
cooperation technology will help to bridge the gaps between people and
their work and between people working together. The year 1993 is,
indeed, a time for building bridges in the HCI community and the world
at large. Amsterdam has been chosen as the site for the first joint
effort linking INTERACT and CHI, but the bridges we are building
stretch much further. Participants from every continent will provide a
breadth of perspective that has never been equalled in the field of
human-computer interaction.

INTERCHI '93 itself has much to offer, but we hope you will also take
the opportunity to cross some of Amsterdam's historic bridges and taste
the atmosphere of a city that has been famous for centuries for its
cosmopolitan population and its all-embracing outlook on life.

Bert Arnold
Gerrit van der Veer
Ted White

Conference Co-Chairs
INTERCHI '93


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TABLE OF CONTENTS                                                      pg. 1
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INTERCHI '93 is sponsored by the Association for Computing Machinery/
Special Interest Group on Computer and Human Interaction (ACM/SIGCHI)
under the aegis of the International Federation for Information
Processing (IFIP) in cooperation with the IFIP Technical Committee 13
on Human Computer Interaction (IFIP TC 13). INTERCHI '93 is hosted by
the Man-Computer Interaction Group of the section on Social Aspects of
Information and Automation of the Dutch Computer Society (NGI,
Nederlands Genootschap voor Informatica).

Cooperating Societies

ACM Special Interest Group on Computer Graphics (SIGGRAPH)
ACM Special Interest Group on Office Information Systems (SIGOIS)
ACM Special Interest Group on the Physically Handicapped (SIGCAPH)
The Division of Applied Experimental and Engineering Psychologists
    of the American Psychological Association (Div. 21 of APA)
Austrian Computer Society (OCG)
British Computer Society, HCI Specialist Group
Czech Society for Cybernetics and Computer
Cognitive Science Society
Dutch Computer Society (NGI)
European Association of Cognitive Ergonomics (EACE)
Gesellschaft fur Informatik, Fachgruppe
    Software-Ergonomie (GI)
Human Factors Society (HFS)
Human Factors Society, Europe Chapter (HFS, EC)
IEEE Computer Society Technical Committee on Computer and Display Ergonomics
    (IEEE-CS/CDE)
International Ergonomics Association (IEA)
International Network of the IUPsyS on Man-Computer Interaction Research
    (MACINTER)
Italian Association for Artificial Intelligence (AIIA)
Russian Applied Ergonomics Association
Russian Association for Artificial Intelligence (RAAI)
Schweizer Informatiker Gesellschaft,
    Fachgruppe Software Ergonomics (SI)
Society of Instrument and Control Engineers
    (SICE-HI)
Software Psychology Society

Pre-Conference Events
    Workshops                pg. 2
    Research Symposium            pg. 4
    Sunday Tutorials            pg. 5
    Monday Tutorials            pg. 10
Technical Programme
    Introduction                pg. 15
    Tuesday                    pg. 16
    Wednesday                pg. 18
    Thursday                pg. 20
Additional Conference Activities
    Video Programme                pg. 22
    Informal Demonstrations            pg. 22
    Interactive Experience            pg. 22
    Exhibits                pg. 22
    Special Interest Groups (SIG's)        pg. 22
    Student Volunteer Programme        pg. 23
Conference Information
    Social Events                pg. 24
    Services                pg. 24
    Conference-at-a-Glance            pg. 25
Visiting Amsterdam
    About Amsterdam                pg. 26
    Accommodations                pg. 27
    Transportation                pg. 28
    Housing Reservation Form        pg. 29
Conference Registration
    General Information            pg. 30
    Registration Form            pg. 31
Committees
    INTERCHI '93, IFIP TC13, and ACM/SIGCHI    pg. 33
    About ACM/SIGCHI            pg. 34

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Workshops    Saturday and Sunday, 24-25 April                       pg. 2
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Workshops provide an extended forum for small groups (15-20 people) to
exchange views on topics of common concern. INTERCHI '93 offers eleven
workshops covering a wide range of issues in HCI. Workshops last 1-2
days and are held before the conference, on Saturday and Sunday, 24-25
April. Workshop participants will be charged an additional registration
fee.

Workshop participants are selected on the basis of position statements
outlining the participant's views on the workshop theme and reason for
interest in the workshop topic. Statements are typically 1-3 pages in
length (exceptions are noted in the workshop descriptions to follow)
and should be submitted directly to the appropriate contact person. The
contact person can provide additional information about the workshop in
question.

A brief biography summarising the participant's background, relevant
experience, and current research or design activities should be
submitted with the position statement, along with complete contact
information (name, address, e-mail, telephone, and fax, if
appropriate).

Note: Position statements for all workshops must be received by
5 February 1993.

Reflective Practitioners: Magic to Methodology
----------------------------------------------------------------------------
Cynthia Rainis, Digital Equipment Corporation
George Casaday, Digital Equipment Corporation
Rex Hartson, Virginia Polytechnic Institute and State University

Saturday, 24 April

How do you think about design? What methods do you use to understand
how you or others design? How do you capture that individual and often
intuitive "magic" that skilled HCI designers seem to perform?

Although a number of data gathering techniques have been tried, the
actual process of design remains poorly understood. The goals of this
workshop are to discover and share methods and to develop a pooled list
of techniques for systematically capturing and documenting HCI design
practice and methodology.

While the focus of this workshop will be on practice rather than
theory, we hope participants will reflect the full range of people,
both practitioners and researchers, who are trying to understand
methods and practice in a systematic way. Participants will be selected
on the basis of their current work, methods of reflection, and reasons
for interest in the workshop, along with their willingness to complete
a pre-workshop design exercise.

Contact:

Cynthia Rainis
Digital Equipment Corporation
129 Parker Street (PK03-1/21J)
Maynard, Massachusetts 01754-2198  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Rethinking Theoretical Frameworks for Human-Computer Interaction
----------------------------------------------------------------------------
Yvonne Rogers, University of Sussex
Liam Bannon, University of Copenhagen
Christian Heath, University of Surrey

Saturday afternoon and Sunday, 24-25 April

The major goals of this workshop are to provide a forum where HCI
researchers can discuss current concerns over the state of (cognitive)
theory, to examine more closely a number of alternative or extended
frameworks that have been proposed, and to seek some consensus on the
relative strengths and weaknesses of different approaches to particular
problems. The recent "turn to the social" will come under scrutiny.
Particular emphasis will be placed on work incorporating an analysis of
the role of artifacts and other social factors in the accomplishment of
work activities.

Position statements should either make a case for a particular
theoretical position, describe the success or failure of particular
approaches, or attempt some form of rapprochement between particular
frameworks. Contributions describing the relation between theory and
practice will also be welcome.

Contact:

Yvonne Rogers
School of Cognitive and Computing Sciences
University of Sussex
Brighton, BN1 9QH, UK
E-mail:    [e-mail]
Tel:     [phone], ext. 2414
Fax:     [phone]


Multimodal and Multimedia Human-Computer Interfaces
----------------------------------------------------------------------------
Klaus-Peter Faehnrich, Fraunhofer Institute IAO
Karl-Heinz Hanne, Fraunhofer Institute IAO
Gerard Ligozat, LIMSI, Universite Paris-Sud

Saturday afternoon and Sunday, 24-25 April

Multimodal interfaces are extending the scope of HCI into new domains
through advances such as notepad computers and virtual reality systems.
Multimedia and combined interfaces (e.g., gestural interaction systems)
are also beginning to attract users.

The primary goals of this workshop are to define the basic concepts of
multimodal and multimedia (MM&MM) HCI, to establish a common framework
for continued discussion, to explore existing technology and
interaction techniques in order to identify promising directions for
the next generation of MM&MM HCI, and to survey existing approaches
from the perspectives of new technologies targeting innovative
applications.

We invite participants from industry, applied research, and academia to
discuss the pros and cons of interaction styles and media usage in
different cultures and to attempt to bridge the gaps between designers
of interactive systems, HCI researchers, and providers of development
tools.

Contact:

Karl-Heinz Hanne
Fraunhofer Institut IAO
Nobelstrasse 12
7000 Stuttgart 80, Germany
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

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Workshops    Saturday and Sunday, 24-25 April                       pg. 3
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Human-Computer Interaction Advances Derived from Real-World Experiences
----------------------------------------------------------------------------
Michael E. Atwood, NYNEX Science and Technology, Inc.
Jean McKendree, University of York

Saturday afternoon and Sunday, 24-25 April

HCI is an applied science in which advancement depends on the
validation of theories and techniques in the solution of real-world
problems. The goal of this workshop is to provide a forum in which to
share HCI advances derived from real-world settings and to discuss ways
to make the transition from the laboratory to the real world more
common and more timely. The focus will be not on the exchange of "war
stories", but rather, on the description of HCI advances that can be
shared with others and on the identification of major problems impeding
their migration from laboratory to end-user.

Participants from both research and practice orientations are sought
from all disciplines. To apply, submit a 3-8 page position statement
including the number and nature of end-users, the approach to design
and implementation, the real-world obstacles and lessons learned, the
HCI advances derived, and the things you might do differently next
time.

Contact:

Michael E. Atwood
NYNEX Science and Technology, Inc.
500 Westchester Avenue
White Plains, New York 10604  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Advances in Teaching the HCI Design Process
----------------------------------------------------------------------------
Jenny Preece, Open University
Peter Gorny, University of Oldenburg
Tom Hewett, Drexel University
Jean Gasen, Virginia Commonwealth University

Saturday and Sunday, 24-25 April

Teaching real-world processes, such as computer system design, is
made particularly difficult by the young and rapidly evolving nature
of the HCI discipline. HCI educators must present design in as
meaningful and coherent a way as possible whilst at the same time
acknowledging real-world practices.

In this workshop we will briefly review typical lifecycle oriented
software design and then examine two approaches which provide ways of
focusing on HCI design concerns. The first combines visualising the
conceptual aspects of the design with rapid iterative testing whilst
the second focuses on designing for socio-technical issues. We will
discuss the advantages of each approach and consider how to teach them
to students.

The overall aim of this workshop is to advance and innovate teaching of
HCI design. To apply, submit 3 copies of a 1-2 page position statement
about a particular aspect of HCI design for which you have developed an
innovative teaching technique.

Contact:

Jenny Preece
Computing Department Mathematics Faculty
Open University
Milton Keynes, MK6 7AA, UK
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Cost Effective Usability Engineering: Practical Strategies and Techniques
----------------------------------------------------------------------------
Nigel Bevan, National Physical Laboratory
Anne Schur, Battelle Pacific Northwest Laboratories

Saturday and Sunday, 24-25 April

The objectives of this workshop are to identify, from the best of
current practice, the strategies, techniques, and tools which can be
most appropriately applied in different design environments to ensure
the usability of a product. The results will be published in a book
aimed at helping practitioners apply usability engineering
cost-effectively throughout the product lifecycle.

Some of the questions the workshop will address are: How should users
be involved? Which tools or techniques should be selected? How can
multiple techniques be combined in an integrated usable package for use
throughout the product lifecycle? How should criteria and risks be
assessed? How can cost-benefit judgements be made?

Participants should be familiar with the state of the art in order to
provide insight into the categorisation of existing strategies,
techniques, and tools. To apply, submit a 3-5 page position paper
suitable for circulation to other participants.

Contact:

Nigel Bevan
National Physical Laboratory
DITC, Teddington
Middlesex, TW11 0LW, UK
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Cross-Cultural Perspectives on Human-Computer Interaction
----------------------------------------------------------------------------
John Thomas, NYNEX Science and Technology, Inc.
Kumiyo Nakakoji, University of Colorado
Maddy Brouwer-Janse, Philips Eindhoven Lab IPO
Wendy Kellogg, IBM T.J. Watson Research Center
Victor Kaptelinin, Russian Academy of Education

Saturday and Sunday, 24-25 April

Continued progress in fielding truly usable systems will draw upon the
ideas of HCI experts across the world to build interfaces that are
usable by people of diverse cultural backgrounds.

The first cross-cultural workshop was held at CHI '92. In this workshop
participants will build a conceptual map that lays out cultural
differences in HCI. Additional goals are to provide a medium for
individual collaborations to emerge and to make concrete suggestions
for follow-on activities. Different cultures have different meeting
protocols. The "process" as well as the "product" of the workshop will
reflect these cultural differences.

Position statements should outline some aspect of the participant's
cultural perspective on HCI, and may be submitted to whichever of the
organisers may be most able to judge the value of the contribution. We
are especially interested in achieving participation from a set of
people spanning the major cultural perspectives on HCI.

Contact:

John Thomas
NYNEX Science and Technology, Inc.
500 Westchester Avenue
White Plains, New York 10604  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Spatial Metaphors for User Interfaces
----------------------------------------------------------------------------
Werner Kuhn, Technical University Vienna
Andrew U. Frank, Technical University Vienna

Saturday and Sunday, 24-25 April

Modern user interfaces are increasingly dependent on the realisation of
abstract operations in spatial metaphors. Familiar metaphors such as
desktops, navigation, rooms, museums, or perspective walls demonstrate
the crucial role of "spatialisation" in HCI. Virtual reality promises
user interfaces that rely heavily on human abilities to perform complex
motion and perception tasks. Our understanding of the role which
spatialisation plays in interaction is, however, still quite limited.

This workshop will bring together researchers and designers interested
in exploiting spatial metaphors for user interfaces. Participants will
review the structure and role of spatial metaphors in human cognition,
establish the properties of space and spatialisation in existing user
interfaces, and identify approaches to exploiting spatialisation in
user interface design. Applicants should have some familiarity with
work on metaphor in HCI, in cognitive science, or in both areas.

Contact:

Werner Kuhn
Department of Geoinformation
Technical University Vienna
A-1040 Vienna, Austria
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

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Workshops    Saturday and Sunday, 24-25 April                       pg. 4
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Exploratory Sequential Data Analysis in Practice
----------------------------------------------------------------------------
Penelope M. Sanderson, University of Illinois at Urbana-Champaign
Carolanne Fisher, MAYA Design Group

Saturday and Sunday, 24-25 April

Exploratory sequential data analysis (ESDA) is a working term coined to
cover a loose set of research- and design-oriented data analysis
activities based on time-stamped recorded data. The activities include
verbal protocol analysis, conversation analysis, interaction analysis,
behavioural observational studies, statistical sequential data
analysis, and some kinds of cognitive task analysis.

This workshop will bring together HCI colleagues engaged in ESDA to
investigate the varieties of practice that exist and to discuss the
development of a principled approach to ESDA. We will explore the
conceptual foundations of various techniques and clarify the advantages
and disadvantages of each for different research questions and types of
data.

Through problem solving exercises (with real data) led by recognised
authorities in the application of ESDA techniques to the HCI domain,
participants will develop a more principled approach to empirical
questions using ESDA.

Contact:

Dr. P.M. Sanderson
Dept. of Mechanical and Industrial Engineering
University of Illinois at Urbana-Champaign
1206 West Green Street
Urbana, Illinois, 61801  USA
E-mail:    [e-mail]
Tel:    [phone] or
    [phone]
Fax:    [phone]


Computer-Aided Adaptation of User Interfaces
----------------------------------------------------------------------------
David Benyon, Open University
Thomas Kuehme, Siemens Corporate R&D
Uwe Malinowski, Siemens Corporate R&D
Piyawadee "Noi" Sukaviriya, Georgia Institute of Technology

Sunday, 25 April

The adaptation of human-computer interfaces to the needs of individual
users can improve user performance with interactive systems, but only
if users can understand and manage the adaptive behaviour. The goal of
this workshop is to explore possible dimensions of computer-aided
interface adaptation.

Position papers are sought from researchers with experience or interest
in adaptive systems which address user involvement (e.g., How much user
involvement is appropriate in the adaptation process? How much control
over adaptation do users want? How much can they maintain before
becoming confused?), understanding adaptive behaviour (e.g., How can
the system provide insight into adaptation mechanisms? How can the
system help users decide whether a system-proposed adaptation is
appropriate for them?), and interfaces to adaptation (e.g., How can
higher-level, task-oriented adaptations be supported? How much support
can be given for the adaptation of complex interfaces?).

Contact:

Uwe Malinowski
Siemens AG, ZFE ST SN 71
Otto-Hahn-Ring 6
8000 Munich 83, Germany
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Working With Users Throughout the Product Lifecycle:
Nomadic Practice in User Centred Design
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Michael J. Muller, US WEST Advanced Technologies

Sunday, 25 April

This workshop proposes the concept of "nomadic practice in user centred
design" (Nomadic UCD). Nomadic UCD is a set of activities, approaches,
technologies, and theoretical perspectives that help practitioners to
work with users in the users' own work context. The goal is to analyse,
design, develop, test, and deliver products and services that fit into
the user's world-view and work-life.

Although a number of people are tacitly working in this area, we do so
within an overall practice that may also include fixed-location
laboratory methods, field methods that focus on the developers' world
or on the computer artifact, and involvement of the user during the
design phase rather than the full development lifecycle. This workshop
will focus on the nomadic aspects of UCD practice throughout the
product lifecycle.

To apply, submit a 3-5 page position paper covering any aspect of
activities, approaches, technologies, and/or theories of Nomadic UCD.

Contact:

Michael Muller
US WEST Advanced Technologies
4001 Discovery Drive
Boulder, Colorado 80303  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Research Symposium
----------------------------------------------------------------------------
Gary M. Olson, University of Michigan

Friday and Saturday, 23-24 April

INTERCHI '93 will sponsor a two-day research symposium preceding the
regular conference. The purpose of the symposium is to provide
researchers with an opportunity to explore developing research issues
in greater depth and with a higher degree of interactivity than is
possible during the conference proper.  We invite researchers
throughout the international HCI community to participate by presenting
preliminary results and work in progress, or by contributing to the
pre-conference preparation work (e.g., preparing tutorial summaries or
developing benchmarking problems).

To facilitate informal discussion, the research symposium will be
limited to no more than 70 participants. Selections will be made on the
basis of brief (three-page) research summaries describing recent
activities and current interests and including a list of recent
research publications.

The deadline for application is 1 February 1993. E-mail submissions are
preferred.

The committee will respond to all applicants, and issue work
assignments to designated invitees by 26 February. Contact the
organiser for more information about the research symposium, or to
submit a proposal.

Contact:

Gary M. Olson
INTERCHI '93 Research Symposium Chair
Cognitive Science and Machine Intelligence Laboratory
University of Michigan
701 Tappan Street
Ann Arbor, Michigan 48109-1234  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


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TUTORIALS    Sunday, 25 April                                       pg. 5
----------------------------------------------------------------------------

Tutorials, both full and half-day, will be offered on Sunday and
Monday, 25 and 26 April. They provide an opportunity to develop new
skills and knowledge through extended interaction with expert
instructors. Tutorials provide a bridge between what you know now and
what you need to know tomorrow.

The 29 tutorials available at INTERCHI '93 represent the leading edge
of current practice and the research advances that are changing the
future of human-computer interaction. Newcomers to the field will
especially appreciate the overview tutorial (7). Other introductory-
level tutorials deal with prototyping (11), multimedia (2, 26),
film craft (17), virtual realities (21), help systems (14), and
evaluation methods (22).

Design process overviews are available at introductory, intermediate,
and advanced levels, respectively, in the tutorials on designing
graphical user interfaces (1), engineering usability in large
development organisations (16), and championing usability with limited
resources (15). Other design tutorials will address involving users in
participatory design (19), moving from observation to invention with
scenarios and story-boards (18), and integrating customer data in
contextual design (6). Practical design tutorials will address
effective visual design (9), metaphor (10), icon design (13), and
designing for GUI standards (29).

Those interested in how people work together may wish to try the
tutorials on electronic meetings (4) and collaborative learning (25).
You may also discover techniques for modelling interaction (5), and
interactive learning (20). Software developers will be especially
interested in tutorials on user interface tools (27), human factors in
software development (24), and information visualisation (12).
Management issues are addressed in tutorials on managing design (8) and
the business case for usability (23). Everyone may also want to
consider the tutorials on users with special needs (3) and the
consequences of the European Health and Safety Directive (28). Register
for your tutorials on page 31, taking care to avoid conflicts in
schedule.

Key for Tutorial Times
    Full Day        09:00-18:00
    Half Day, Morning    09:00-12:30
    Half Day, Afternoon    14:30-18:00



 1     Designing Graphical Interfaces: What Every Software Developer
    Should Know
    ---------------------------------------------------------------------
    Annette Wagner, SunSoft, Inc.
    Bruce "Tog" Tognazzini, SunSoft, Inc.

    Full Day, Sunday 25 April

    Objective: This tutorial will help the participant learn to
    build an effective design team and develop successful direct
    manipulation graphical interfaces in the real world. Along the
    way we will explode some common myths. Participants will gain a
    better understanding of the fundamentals of graphical interface
    design and how to apply those fundamentals.

    Content: This tutorial will begin with a discussion of the principles
    of graphical interfaces and the underlying assumptions about human
    nature on which they depend. We'll then look at how to relate this
    higher-level thinking about principles and assumptions back to the
    real world. In the afternoon, we'll introduce techniques for building
    an effective design team. We'll then work through the design of one
    aspect of a software application to demonstrate how to make the best
    decision possible given the constraints of a commercial product. This
    tutorial will consist of interactive presentations interspersed with
    participative case studies and class exercises.

    Audience: This introductory-level to intermediate-level tutorial will
    focus on practical design for commercial products. It is oriented
    toward interface designers and others involved in the design of
    graphical interfaces.

    Instructors: Annette Wagner spent 11 years at Apple Computer, Inc.
    working on the Lisa desktop and several versions of the Macintosh
    Finder. She is currently a technical lead in the Human Interface
    Engineering group at SunSoft, Inc. Bruce "Tog" Tognazzini has been
    designing person-machine interfaces for more than 30 years. He began
    the human interface effort at Apple Computer, Inc. and headed up both
    the Apple II and Macintosh Human Interface Groups. He is currently a
    member of the Human Interface Engineering group at SunSoft, Inc.,
    where he has launched a project to design and build a second
    generation visual interface. Tog is the author of the popular human
    interface book, Tog on Interface.


2    Interactive Multimedia Authoring Platforms
    ---------------------------------------------------------------------
    Hank Grebe, AT&T Bell Laboratories
    Michael Burns, AT&T Bell Laboratories
    Scott D. Weiss, Gain Technology

    Full Day, Sunday 25 April

    Objective: This tutorial will introduce practical techniques
    for integrating multiple digital media elements in a single
    multimedia presentation. Participants will learn about the
    fundamentals, tools, and methods of multimedia content
    authoring on a variety of hardware and software platforms.

    Content: This tutorial will provide an overview of multimedia
    authoring issues and describe common problems and useful
    techniques. Multimedia content development and software
    analysis techniques will be demonstrated on the Macintosh with
    the MacroMind Director authoring environment. Multimedia
    development issues for PCUs will be introduced using the
    Authorware Professional authoring tool. Finally, multimedia
    capabilities for the UNIX workstation environment will be
    addressed by an introduction to GainMomentum. GainMomentum is
    an object-based multimedia development and deployment system on
    Sun workstations, useful for building information systems of
    varying size and complexity across OSF/Motif, OPEN LOOK, and
    Microsoft Windows environments.

    Audience: This introductory-level tutorial is intended for user
    interface designers who focus on multimedia production. It will
    also be of interest to writers, graphic designers, software
    developers, and software producers involved in the development
    of multimedia.

    Instructors: Hank Grebe is a consultant with the User Interface
    Planning and Design Department at AT&T Bell Laboratories in
    Holmdel, New Jersey. Michael Burns is a Member of Technical
    Staff in the User Interface Planning and Design Department at
    AT&T Bell Laboratories in Holmdel, New Jersey. Scott D. Weiss
    is a user interface designer at Gain Technology in Palo Alto,
    California.

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TUTORIALS    Sunday, 25 April                                       pg. 6
----------------------------------------------------------------------------

3    Enabling Technology for Users with Special Needs
    ---------------------------------------------------------------------
    Alan Edwards, Unisys
    Alistair Edwards, University of York
    Elizabeth Mynatt, Georgia Institute of Technology

    Full Day, Sunday 25 April

    Objective: This tutorial will provide an overview of current
    practice and research in the field of human-computer interfaces
    for enabling technology.

    Content: This tutorial will propose that the fields of
    human-computer interaction and assistive technology can learn
    from each other and work together to enable all users. We will
    review recent legislation in the United States requiring equal
    access to electronic equipment for all people. We will then
    examine six major forms of disability (mobility impairments,
    vision impairments, speech impairments, language impairments,
    hearing impairments, and learning impairments) and survey
    current technology and research data that can enable people
    with these disabilities. Finally, we will propose a set of
    design guidelines for building enabling technology and work
    together on a group design problem.

    Audience: This introductory-level tutorial is intended for user
    interface designers, software developers, managers and
    researchers. No specific background will be needed to benefit
    from this tutorial.

    Instructors: Alan Edwards is a Human Factors Scientist at
    Unisys, where he is responsible for promoting accommodation
    guidelines and access for persons with disabilities. He has 30
    years of experience as a scientist, consultant, system analyst,
    programmer and manager. Alistair Edwards is a lecturer in the
    Department of Computer Science at the University of York,
    England. He is the author of Speech Synthesis:  Technology for
    Disabled People, and editor of the forthcoming book,
    Extra-Ordinary Human-Computer Interaction. Elizabeth Mynatt is
    a Research Scientist in the Graphics, Visualization and
    Usability Center at the Georgia Institute of Technology. There
    she directs the Mercator Project, which provides GUI access for
    blind users through the use of synthesised speech, non-speech
    audio, and spatialised sound.


4    Computer Supported Meeting Environments
    ---------------------------------------------------------------------
    Marilyn Mantei, University of Toronto
    Lisa Neal, EDS Center for Advanced Research

    Full Day, Sunday 25 April

    Objective: This tutorial will help participants develop a
    general understanding of existing research and development in
    computer supported meeting environments (CSME). Participants
    will gain an understanding of the differences between the
    various CSME's and be introduced to the software technologies
    and physical architectures that support each environment.

    Content: This tutorial will survey existing computer supported
    meeting environments, with an emphasis on the types of meetings
    each supports and their underlying communication and
    distributed systems architecture solutions. User interface
    design problems will be covered in-depth along with the
    psychological issues associated with building software for
    groups. The tutorial will present what is known about how
    groups interact, make decisions, brainstorm, perform work,
    cooperate, and negotiate while using a CSME. It will conclude
    with a discussion of the major hurdles in understanding how to
    design for groups and in building robust software systems. This
    tutorial will make extensive use of live and videotaped
    demonstrations of existing CSME software.

    Audience: This introductory-level tutorial will assume nothing
    more than a basic understanding of computers. Research managers
    considering the area of meeting support, systems developers and
    user interface designers involved in building a CSME, and
    managers considering the installation of a CSME in their
    organisation would all benefit from this tutorial.

    Instructors: Marilyn Mantei is an Associate Professor of
    Computer Science and Library and Information Science at the
    University of Toronto, where she was a leader of the CAVECAT
    project, a video-enhanced CSME. She was Co-Chair of the ACM
    1992 Conference on Computer-Supported Cooperative Work (CSCW).
    Lisa Neal is a senior research engineer at the EDS Center for
    Advanced Research, where she directs a project aimed at
    developing strategic planning software for management teams.


5    The GOMS Model Methodology for User Interface Design and Analysis
    ---------------------------------------------------------------------
    David Kieras, University of Michigan

    Full Day, Sunday 25 April

    Objective: This tutorial will provide a practical introduction
    to the GOMS approach to user task modelling and user interface
    analysis.

    Content: This tutorial will present the basic theoretical
    concepts behind the GOMS model and the NGOMSL notation.
    Participants will learn how estimates of task execution time,
    relative learning time, and transfer can be obtained from a
    GOMS model. The tutorial will present procedures and heuristics
    for performing the GOMS-based task analysis and constructing
    and using a GOMS model to make design decisions about user
    interface designs. Examples drawn from experience in applying
    GOMS analysis to actual systems will be provided. The tutorial
    will include a small analysis project conducted by the
    participants working in groups with the instructor.
    Participants will construct a GOMS model for a representative
    problem, work through the necessary design decisions, and
    discuss the results.

    Audience: This intermediate-level tutorial is aimed at user
    interface designers and documentors who would like to construct
    and use a GOMS model. The tutorial should also be of interest
    to researchers seeking a quick introduction to the technique.
    No specific familiarity with GOMS models or psychological
    concepts will be assumed, but participants should have some
    knowledge of or experience in computer system design and
    implementation. Participants with battery-powered laptop
    computers are encouraged to bring them to the tutorial.

    Instructor: David Kieras is an Associate Professor in the
    Departments of Computer Science, Technical Communication,
    Industrial Engineering, and Psychology at the University of
    Michigan. His research in HCI has focused on the implementation
    of GOMS models using production systems and on how this
    technology can be transferred to system design settings. He has
    taught the GOMS model methodology to Computer Science
    undergraduates for several years.

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TUTORIALS    Sunday, 25 April                                       pg. 7
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6    Contextual Design: Integrating Customer Data into the Design Process
    ---------------------------------------------------------------------
    Karen Holtzblatt, InContext Enterprises, Inc.
    Hugh Beyer, InContext Enterprises, Inc.

    Full Day, Sunday 25 April

    Objective: This tutorial will outline the use of Contextual
    Design within a concurrent engineering process. Participants
    will learn the techniques of work modelling and User
    Environment design, along with their derivation from customer
    data and their use in driving the implementation. They will
    also learn to record the design process so as to maintain a
    complete trace from final design back to customer data.

    Content: This tutorial will use both lecture and "hands-on"
    exercise components to present a practical introduction to the
    steps of the Contextual Design process. It will introduce work
    models, which represent key aspects of work across multiple
    customers; User Environment design, in which a
    user-interface-independent graphical language is used to
    represent the structure of the product as it supports the
    customer work; and the subsequent derivation of the user
    interface and internal implementation.

    Audience: This introductory-level tutorial will appeal to
    anyone interested in customer-centred design, requirements
    analysis process, tailoring products and processes to human
    work patterns, or dealing with extensive interview data. The
    tutorial is targeted toward human factors professionals,
    engineers, designers, managers, and writers. It should be
    especially interesting for those who have previously taken a
    tutorial on Contextual Inquiry.

    Instructors: Karen Holtzblatt has used customer-centred
    processes for the past six years in designing and evaluating
    software, hardware, and business processes. Hugh Beyer has
    worked in the industry for eleven years, specialising in
    object-oriented repositories and the use of customer data in
    object-oriented design. They are co-developers of Contextual
    Design - a customer-centred design process extending the
    Contextual Inquiry data gathering technique - and co-founders
    of InContext Enterprises, Inc., a firm specialising in process
    and product design consulting.


7    Introduction and Overview of Human-Computer Interaction
    ---------------------------------------------------------------------
    Keith Butler, Boeing Computer Services
    Robert J.K. Jacob, Naval Research Laboratory
    Bonnie E. John, Carnegie Mellon University

    Half Day, Morning, Sunday 25 April

    Objective: This tutorial will provide a high-level introduction
    and overview of Human-Computer Interaction (HCI) for newcomers
    to the field. In addition to introducing basic concepts, the
    course will provide enough structure to help the participant
    understand how advanced material in the INTERCHI '93 technical
    programme fits into the overall field.

    Content: This tutorial will include a brief history of the
    field of HCI, followed by a discussion of the matrix of
    sub-disciplines and their interrelationships and dependencies.
    Major topics will include interaction styles and techniques,
    the psychology of human-computer interaction, an introduction
    to human interface architecture, and development processes for
    human-computer interaction. Each topic will be presented from
    several perspectives, with examples drawn from advanced
    research, technology under development, and actual
    applications. Sources for additional information will be
    provided, along with excerpts from the INTERCHI '93 programme.
    Each section of the tutorial will be covered by a senior
    researcher or engineer whose accomplishments are widely
    recognised in their respective areas.

    Audience: This introductory-level tutorial is intended for
    professionals in computer-related fields who have not yet had a
    systematic exposure to the discipline of human-computer
    interaction.  HCI professionals who wish to examine how their
    work relates to the field as a whole may also wish to attend.

    Instructors: Keith Butler is project manager and principle
    investigator for the human-computer interaction project at
    Boeing Computer Services.  Robert J.K. Jacob is a Computer
    Scientist in the Human-Computer Interaction Lab at the Naval
    Research Laboratory. Bonnie E. John develops engineering models
    of human performance using GOMS analyses and the Soar unified
    theory of cognition.


8    Managing the Design of the User Interface
    ---------------------------------------------------------------------
    Deborah J. Mayhew, Deborah J. Mayhew & Associates

    Half Day, Morning, Sunday 25 April

    Objective: This tutorial will introduce a practical methodology
    for achieving high-quality user interfaces in product
    development organisations. Participants will learn to create
    organisational structures and processes that foster effective
    interface design and to plan for and manage the application of
    human factors techniques. They will learn to focus design
    efforts and strengthen design decisions by gathering
    appropriate information prior to design,  defining and
    prioritising objective design goals and criteria, and applying
    inexpensive evaluation techniques.

    Content: This course is organised around the traditional
    product lifecycle. It presents an overview of human factors
    methods that can be applied at different points in the
    development process. Major topics include organisational and
    managerial strategies that support high quality user interface
    design, information gathering methods for preliminary design
    and specification, and methods and practical techniques for
    user interface design and evaluation.

    Audience: This introductory-level tutorial is intended
    primarily for software design and development managers, but it
    may also be of interest to individual developers, designers,
    and human factors specialists with responsibility for the
    quality of product user interfaces. Some experience in
    designing user interfaces will be assumed, but no background in
    cognitive science or human factors will be required.

    Instructor: Dr. Deborah J. Mayhew is principal and owner of
    Deborah J.  Mayhew & Associates, a firm offering a wide variety
    of services related to human-computer interaction. Dr. Mayhew
    was previously Assistant Professor of Computer Science at
    Northeastern University in Boston, where she taught graduate-
    and undergraduate-level courses in user interface principles
    and methods. Before joining the faculty at Northeastern, she
    worked for seven years in the computer industry as a software
    developer and human factors specialist.

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TUTORIALS    Sunday, 25 April                                       pg. 8
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9    Applying Visual Design: Trade Secrets for Elegant Interfaces
    --------------------------------------------------------------
    Kevin Mullet, SunSoft, Inc.
    Darrell Sano, SunSoft, Inc.

    Half Day, Morning, Sunday 25 April

    Objective: This tutorial is designed to increase the
    participant's awareness of visual and aesthetic issues and
    provide practical techniques (not guidelines) for achieving
    elegant user interfaces, information displays, and data
    visualisations. The emphasis is on avoiding a number of
    mistakes seen repeatedly in commercial products.

    Content: This tutorial will focus on the core competencies or
    "tricks of the trade" that all visual designers internalise as
    part of their basic training. The tutorial is organised not
    along the traditional graphic design specialisations, such as
    typography or colour, but according to the design goals and
    familiar problems of real-world product development. Specific
    content areas will include elegance and simplicity; scale,
    contrast and proportion; organisation and visual structure;
    module and programme; image and representation; and style.  The
    communication-oriented design aesthetic seen in graphic design,
    industrial design, and architecture can be applied very
    successfully to graphical user interfaces, data displays, and
    multimedia. Design rules provided will be illustrated with
    extensive visual examples drawn from the international design
    communities as well as from the HCI domain.

    Audience: This introductory-level tutorial will be useful to
    anyone responsible for designing, specifying, implementing, or
    managing the visual appearance of computer-based information
    displays who does not have extensive formal training in visual
    design or access to professional design services. Graphic
    designers may be interested in the application of familiar
    material to user interface design.

    Instructors: Kevin Mullet is a human interface engineer at
    SunSoft, Inc., where he is responsible for the visual and
    conceptual design of next-generation desktop environments.
    Darrell Sano is a human interface designer at SunSoft, Inc.,
    where he designs and prototypes advanced interface concepts.


10    Using Metaphor Effectively in User Interface Design
    ---------------------------------------------------------------------
    Adam Marx, US WEST Advanced Technologies

    Half Day, Morning, Sunday 25 April

    Objective: This tutorial will provide participants with a
    clearer understanding of the role of metaphor in user interface
    design and will introduce techniques for creating and applying
    user interface metaphors with maximum effectiveness. What
    exactly is metaphor, and why is it considered so important in
    the design of effective user interfaces?  This tutorial will
    address these questions.

    Content: This tutorial will begin with an overview of the
    nature of metaphor, from its humble beginnings as a literary
    device to its current status as a fundamental aspect of human
    intelligence. Next, we will look at how metaphor assists users
    in learning and operating a computer system and why it is such
    an important facet of user interface design. Finally, we will
    demonstrate techniques for selecting an appropriate metaphor
    within a given task domain, ensuring that the chosen metaphor
    is used as effectively as possible in the human-computer
    interface, and for determining when it is advantageous to
    violate our own interface metaphor.

    Audience: This intermediate-level tutorial is designed for
    human-computer interface designers, developers, and researchers
    who are interested in more effectively using metaphor to
    enhance the usability of the systems they are designing and/or
    developing.

    Instructor: Adam Marx is a Member of Technical Staff at US WEST
    Advanced Technologies, where he is involved in the design of
    future communication services such as screen-based telephony
    applications. His graduate work at Boston University
    concentrated on the area of analogy and metaphor, especially in
    its application to the usability of computer systems. He has
    been involved in many "metaphor-intensive" projects, including
    desktop publishing systems, visual programming environments,
    and financial visualisation tools.


11    User Interface Prototyping Paradigms in the 90's
    ---------------------------------------------------------------------
    Daniel Rosenberg, Borland International, Inc.

    Half Day, Afternoon, Sunday 25 April

    Objective: This tutorial will provide an overview of rapid
    prototyping techniques and their application to the design of
    GUI applications and environments. Participants will learn to
    expand their role in the software development process by using
    code generation and advanced development tools that do not
    require traditional programming skills.  Mastering this new
    class of tools can free the HCI professional from relying on
    the goodwill of software developers to faithfully implement
    their suggestions and recommendations on UI design.

    Content: This tutorial will include both lecture material and
    "live" demonstrations featuring the construction of fully
    executable interface prototypes. The focus will be on new,
    object-oriented technologies that can be used by
    non-programmers to generate finished user interface code. The
    tutorial will include a historical overview of user interface
    development tools and their relationship to various software
    development methodologies and usability testing paradigms, a
    summary of the advantages and disadvantage of various kinds of
    tools, and a discussion on managing the socio-political aspects
    of user interface design when showing prototypes to management
    and customers.

    Audience: This intermediate-level tutorial is intended
    primarily for usability specialists and graphic designers who
    would like to participate more directly in the construction of
    user interfaces for personal computers and workstations.

    Instructor: Daniel Rosenberg is the user interface architect
    for Borland International, Inc., where he and his design staff
    provide user interface and graphic design support for Borland
    language, applications, and database products on all platforms.
    He has recently published his first book, Human Factors in
    Product Design, and contributed chapters to The Handbook of
    Human-Computer Interaction and Coordinating User Interfaces for
    Consistency.

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TUTORIALS    Sunday, 25 April                                       pg. 9
----------------------------------------------------------------------------

12    Information Visualisation with Interactive 3D Representations
    ---------------------------------------------------------------------
    Irwin M. Jarrett, Graphic M*I*S, Inc.
    Steven Feiner, Columbia University
    George Robertson, Xerox PARC

    Half Day, Afternoon, Sunday 25 April

    Objective: This tutorial will provide an overview of the
    current and future capabilities and limitations of advanced
    multimedia interfaces for business applications. Participants
    will learn to appreciate the emerging role of advanced
    visualisation-based interfaces in the presentation of business
    information, and will form a preliminary view of how this
    technology can be applied in their current and future business
    environments.

    Content: This tutorial will help participants understand the
    ways in which advanced visualisation techniques can be used to
    solve complex business data presentation problems. Interface
    techniques to be discussed include virtual worlds, parallel
    coordinate representations, interactive 3D graphics,
    interactive animation, multimedia presentations, and the
    financial graphic alphabet.

    Audience: This intermediate-level tutorial is intended for
    business professionals and interface designers who need to
    develop advanced business visualisation interfaces and
    processes that assist their management and their line personnel
    in recognising and responding to complex and rapidly changing
    business situations. Experience in the development of business
    information systems and a basic understanding of business
    graphics techniques will be assumed.

    Instructors: Irwin M. Jarrett is co-founder and Chairman of
    Graphic M*I*S, Inc., a pioneering firm in the presentation of
    financial graphics. Dr. Jarrett created the financial graphic
    alphabet and is the author of the book, Financial Reporting
    Using Computer Graphics. Steven Feiner is an Associate
    Professor of Computer Science at Columbia University. He is
    co-author of the book, Computer Graphics: Principles and
    Practice. George Robertson is a Principal Scientist in the User
    Interface Research area at Xerox PARC, where he develops
    interactive 3D animation interfaces for intelligent information
    access.


13    Icon Design
    ---------------------------------------------------------------------
    Paulien Strijland, Apple Computer, Inc.

    Half Day, Afternoon, Sunday 25 April

    Objective: This tutorial will outline the motivation,
    development, and use of icons in user interfaces. Participants
    will learn when icons can be used to improve interaction with
    computer applications. They will explore methods for developing
    icon concepts, learn to distinguish good icons from bad, and
    gain an understanding of the trade-offs inherent in the
    development of an effective design.

    Content: This tutorial will address the full process of icon
    development, from concept generation to graphic design,
    standards, and usability testing. A series of exercises will
    allow participants to practice concept generation and receive
    feedback on their design efforts. The tutorial will begin with
    a general discussion of the principles of pictorial and verbal
    information, with an emphasis on their application to the
    human-computer interface. Case studies from the icon
    development for the Apple Macintosh System 7 will illustrate
    problems that typically arise during the interaction between
    graphic designers and developers. A brief update on the current
    status of an ISO standard for icons (currently under
    development) will also be presented, along with an overview of
    its implications for icon designers. Finally, the tutorial will
    present several methods for testing icons, and provide an
    overview of the icon solutions seen in different systems.

    Audience: This introductory-level tutorial is intended for user
    interface designers and software developers that are involved
    in the design of icons for graphical user interfaces.

    Instructor: Paulien Strijland is a human interface designer in
    the Macintosh Human Interface group at Apple Computer, Inc.,
    where she manages projects that focus on advanced development
    for the Macintosh system software. She designed most of the
    appearance of the Macintosh System 7 and was a key contributor
    to the revised Macintosh Human Interface Guidelines.  She is
    also the editor of the ISO standard on icons that is currently
    under development.


14    A Practical Approach to On-line Help Systems
    ---------------------------------------------------------------------
    Ans Van Heck, Volmac Nederland - HCI Consultancy
    Hans Botman, Volmac Nederland - HCI Consultancy

    Half Day, Afternoon, Sunday 25 April

    Objective: This tutorial will outline an approach for
    developing effective on-line help facilities. Participants will
    learn to identify the options required in the help system, to
    obtain the help information from relevant sources, to determine
    the accessibility of the help system, and to refine the
    language used so as to present the information in an
    unambiguous way.

    Content: This tutorial will focus on the practical problems
    faced by development teams when designing and implementing
    on-line help systems.  Rather than focusing on what the help
    system should not do, this tutorial will address what the help
    system should do, and on how to ensure that the user's needs
    are satisfied. The tutorial will be centred around content
    (What information should the help system contain?), procedure
    (How do users obtain this information?), interaction (How
    should the information be structured?), and presentation (How
    should the information be written and displayed?). An overview
    of widely held views on on-line help systems will be presented,
    along with background on existing systems (e.g., OS2,
    Macintosh), and a series of "hands-on" exercises allowing
    participants to explore the techniques described.

    Audience: This introductory-level tutorial is intended for
    anybody who is involved in some part of the development cycle
    of user-centred systems, ranging from system designers and HCI
    experts to programmers and, of course, end-users!

    Instructors: Ans Van Heck is a linguist for Volmac Nederland -
    HCI Consultancy in the Netherlands. Hans Botman is an
    ergonomist with Volmac Nederland - HCI Consultancy. Since 1990,
    the HCI Consultancy has participated in the design and
    evaluation of professional computer applications. The firm has
    been developing a framework for the practical application of
    on-line help systems for the past year.

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TUTORIALS    Monday, 26 April                                      pg. 10
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15    Product Usability Survival Techniques
    ---------------------------------------------------------------------
    Jared M. Spool, User Interface Engineering

    Full Day, Monday 26 April

    Objective: This tutorial will describe practical techniques for
    delivering more usable products. These techniques will be
    especially useful to developers faced with small budgets (no
    money), tight schedules (no time) and over-committed resources
    (no help).

    Content: This tutorial will focus on several techniques for
    designing and developing usable products. Usability testing is
    one of the most important tools available to product
    developers. We will provide a "live" demonstration of this
    technique. Participants will learn to design and administer
    usability tests as we run usability tests with real subjects on
    a commercially available product. Participants will also learn
    how to involve users at all stages of product development, how
    to use low-fidelity prototyping to get quick results, and how
    to avoid opinion wars and other "project killers." The tutorial
    will also address the design of measurable usability
    requirements and the management of usability engineering
    throughout the development process.

    Audience: This advanced-level tutorial is intended for
    experienced members of the development team. Engineers,
    technical writers, project leaders, and development managers
    will benefit from the wide variety of practical tips and
    techniques presented here. Experience in developing commercial
    products is highly recommended. An understanding of basic
    usability concepts will be assumed.

    Instructor: Jared M. Spool is a Founding Principal at User
    Interface Engineering, a consulting firm specialising in the
    design and implementation of user interfaces for computer
    products. Jared is also on the faculty of Boston University's
    Corporate Education Center and the publisher of Eye For Design,
    an industry newsletter for product developers.


16    User-Focused Engineering for Product Development
    ---------------------------------------------------------------------
    Gene Lynch, Tektronix, Inc.
    Mark Stempski, Tektronix, Inc.

    Full Day, Monday 26 April

    Objective: This tutorial will review a user-focused engineering
    methodology for product development. The key techniques of
    process mapping and directed dialogue will be presented with
    examples, demonstrations, and "hands-on" practice. These
    techniques are presented within a design methodology that will
    allow participants to effectively select and apply appropriate
    techniques.

    Content: This tutorial will present the phases, methods, and
    results of a user-focused engineering methodology for product
    development.  Examples, role playing, and discussion will be
    used to supplement the lecture. The critical initial phase of
    gathering customer data will be illustrated, along with methods
    of competitive assessment, trade-off analysis, task analysis,
    alpha and beta testing, and product follow-up.  The full
    spectrum of simulation levels will be discussed. The method of
    directed dialogue will be presented using step-by-step
    instructions and examples. Finally, all the methods will be
    placed in the framework of a comprehensive design methodology.

    Audience: This intermediate-level tutorial is particularly
    valuable for practicing user interface specialists, software
    designers who are committed to understanding and meeting
    customer needs, as well as managers and marketing people
    interested in continuous customer involvement in the product
    development process.

    Instructors: Gene Lynch is Principal Scientist in the User
    Interface Research Group at Tektronix Laboratories. He chaired
    the HFS/ANSI committee that developed the standard for video
    display terminals and also served as the General Co-Chair for
    CHI '90 in Seattle. Gene holds a Ph.D. in Engineering Science
    from the University of Notre Dame.  Mark O. Stempski is a
    Senior Research Scientist in the Software Technology Research
    Lab at Tektronix, where he designs, develops, prototypes, and
    tests user interfaces for test and measurement equipment. Mark
    holds a Ph.D. in Cognitive Psychology from the University of
    Arizona.


17    Film Craft in User Interface Design
    ---------------------------------------------------------------------
    Emilie Young, Emvision and Visual Magic
    Chuck Clanton, Aratar and Visual Magic

    Full Day, Monday 26 April

    Objective: This tutorial will help participants apply knowledge
    from the communication crafts of film and animation to user
    interface design. The tutorial covers general principles but
    concentrates on the practical details of the craft.
    Participants will learn to critically evaluate films and use
    that skill to see user interfaces in a new light.

    Content: This tutorial will introduce classic cinematic
    techniques that can be exploited in user interface design. With
    mere shadows seen through a narrow window, filmmakers engage us
    in a world of their own making without disturbing our awareness
    by its technical apparatus.  They are masters at using pictures
    and sounds to communicate, entertain, evoke feelings, and
    manipulate our sense of space and time.  Ninety years of
    filmmaking and animation have created a rich store of knowledge
    barely tapped by current human-computer interfaces.  Multimedia
    on graphical workstations only whets our appetite for knowledge
    of a craft that has much to offer even character-based user
    interfaces. Specific techniques developed over the years will
    be illustrated by juxtaposing video clips from classic and
    contemporary films with clips from user interfaces.

    Audience: This introductory-level tutorial is intended for user
    interface designers, developers, and researchers. No specific
    background is needed to understand and enjoy this tutorial.

    Instructors: Emilie Young has been a user interface design
    consultant and independent film and video producer for over
    eight years. She holds an M.S. in Computer Science from the
    University of Colorado. Chuck Clanton consults in the design of
    graphical user interfaces. His background includes research in
    perceptual and cognitive psychology at Harvard University,
    neurosciences at UCSF Medical School, and computers and
    psychology at Stanford University. He has been studying film
    and animation for insights about user interface design for over
    a decade.

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TUTORIALS    Monday, 26 April                                      pg. 11
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18    Observation and Invention: The Use of Scenarios in Interaction Design
    ---------------------------------------------------------------------
    Bill Verplank, IDEO San Francisco
    Jane Fulton, IDEO San Francisco
    Alison Black, IDEO London
    Bill Moggridge, IDEO London

    Full Day, Monday 26 April

    Objective: This tutorial will demonstrate the value of
    scenarios as a creative tool that facilitates the leap from
    observation to invention.  Participants will gain experience in
    interpreting videos, writing scenarios, and sketching users
    conceptual models and story-boards.

    Content: This tutorial will include examples from the
    instructors' work, individual- and group-exercises, and
    discussions of theoretical and practical issues. Topics to be
    addressed include design-oriented observations and interviews
    focusing on expected patterns of use in real settings;
    recording observations with snapshots, video, and sketches;
    extracting key design ideas and metaphors; brainstorming to
    organise ideas; organising scenarios with composite characters
    which span the range of situations and design approaches;
    sketching scenario story-boards; and constructing a unified
    user's conceptual model and corresponding representations for
    manipulation of the user interface.

    Audience: This intermediate-level tutorial is intended for
    product planners, system designers, user interface designers,
    and human factors specialists interested in collaborative
    observation and invention.

    Instructors:  Bill Verplank practices interaction design at
    IDEO San Francisco and at Interval Research. He also lectures
    at Stanford University. He has a Ph.D. in Mechanical
    Engineering from MIT and studied user interface design at
    Xerox. Jane Fulton leads human factors design at IDEO San
    Francisco. She has graduate degrees in Psychology and
    Architecture and has practiced ergonomics for 15 years. Alison
    Black is a human factors psychologist and information designer
    with IDEO London and a lecturer at the Royal College of Art and
    Reading University. She has a Ph.D. from Cambridge University.
    Bill Moggridge is a founder of IDEO and has pioneered
    user-centred design methodologies within the industrial design
    profession since 1969.


19    Participatory Design Through Games and Other Techniques
    ---------------------------------------------------------------------
    Daniel M. Wildman, Bellcore
    Ellen A. White, Bellcore
    Michael J. Muller, US WEST Advanced Technologies

    Full Day, Monday 26 April

    Objective: This tutorial introduces several innovative
    participatory design techniques for eliciting creative design
    solutions through group interaction. These techniques draw upon
    attributes of games and theatrics to encourage and focus group
    creativity, and are particularly applicable for design teams
    composed of diverse product stakeholders, including users.

    Content: This tutorial will provide a guided tour through
    current participatory design practice as a backdrop to the
    "games" approach.  For each of the games and activities, we
    present a rationale and procedure, conduct a practice exercise,
    and discuss uses and variations. The techniques include: the
    C.A.R.D. game for understanding and critiquing existing
    systems; BUCKETS for data modelling; METAPHOR, a board game for
    task analysis and exploration of user interface metaphors; the
    ICON DESIGN game; PICTIVE, an "equal opportunity" design
    environment; and INTERFACE THEATRE to facilitate active
    stakeholder involvement in the review of designs. The exercises
    are tied together by a common design problem.

    Audience: This intermediate-level tutorial is intended for
    anyone involved in user-centred design of software systems. In
    addition to human factors professionals, we especially welcome
    the participation of developers, documenters, users, and anyone
    else with a vested interest in user interface design.

    Instructors: For the past several years, Daniel Wildman, Ellen
    White, and Michael Muller have collaborated on teaching
    user-centred design methods and on developing techniques for
    participatory design. All have advanced degrees in cognitive
    psychology and practice human factors in telecommunications
    software systems. Their collective experience spans design,
    rapid prototyping, and usability testing of graphical, text,
    and voice user interfaces. Michael was co-chair of PDC '92 -
    the Participatory Design Conference.


20    Interactive Learning Environments
    ---------------------------------------------------------------------
    Elliot Soloway, University of Michigan

    Full Day, Monday 26 April

    Objective: This tutorial will help participants understand the
    alternative computing technologies available for learning,
    teaching, and training. The strengths and weaknesses,
    domain/task applicability, and classroom requirements of each
    technology will be addressed.

    Content: This tutorial will begin with an historical survey of
    the various teaching and training technologies. The
    architectures of computer-assisted instruction (CAI) systems,
    simulations, intelligent tutoring systems (ITS), microworlds,
    and interactive learning environments (ILE) will also be
    described. In addition, the types of learning outcomes that can
    be expected from the various technologies will be summarised.
    Particular emphasis will be placed on the impact on teaching
    and training of emerging computing infrastructures such as
    high-MIP/GIP computation and high-bandwidth networks. Case
    studies from real instructional systems will be used to
    illustrate the main points in the tutorial.

    Audience: This introductory-level tutorial has no special
    requirements.  AI and HCI concepts will be defined as they are
    introduced. Researchers and developers working on
    technology-enhanced instructional environments should find the
    material in this tutorial most germane.

    Instructor: Elliot Soloway is an Associate Professor in the
    Electrical Engineering and Computer Science Department at the
    University of Michigan, where he leads the Highly-Interactive
    Computing Environments Project in the Artificial Intelligence
    Lab. His research focuses on the use of computing and
    information technologies for learning, teaching, and training.
    His plenary address at CHI '89 highlighted the ways in which
    computing is transforming the education process. Dr. Soloway
    holds a Ph.D. in Computer and Information Science from the
    University of Massachusetts.

----------------------------------------------------------------------------
TUTORIALS    Monday, 26 April                                      pg. 12
----------------------------------------------------------------------------

21    Design and Evaluation of Virtual Realities
    ---------------------------------------------------------------------
    Edith Ackermann, MIT Media Laboratory
    Marc Davis, MIT Media Laboratory
    Kevin McGee, International Media Research Foundation

    Half Day, Morning, Monday 26 April

    Objective: This tutorial will provide participants with an
    opportunity to explore some of the qualities of virtual
    technologies and the kinds of experiences they afford. The
    concept of virtual reality has been with us for a long time.
    New technologies, however, are constantly opening up new
    modalities of interaction. Through participatory exercises,
    participants will acquire a set of leverage points for
    evaluating and designing with virtual technologies.

    Content: This tutorial will review existing (and potential)
    virtual technologies. The tutorial will include a design
    session in which the potential uses of these technologies will
    be explored and elaborated.  They will also participate in a
    design session featuring a set of collaborative exercises
    focusing on the construction of scenarios for extending and
    revising existing virtual technologies. The encounter with
    these technologies will build on the participant's own
    experiences of virtuality in everyday life. Participants will
    participate in evocative case examples, group design exercises,
    and lecture/discussions on virtual technologies.

    Audience: This introductory-level tutorial is intended for
    anyone interested in constructing a conceptual framework that
    allows them to filter out the hype surrounding the design and
    potential implications of virtual technologies. The
    presentation will be non-technical.

    Instructors: Edith Ackermann is a professor in the Epistemology
    and Learning Group at the MIT Media Laboratory. Her background
    is in developmental psychology. Marc Davis is a graduate
    student and research assistant in the Music and Cognition Group
    at the MIT Media Laboratory.  His background is in literary
    theory, media studies, and artificial intelligence. Kevin McGee
    has a Ph.D. from the MIT Media Laboratory focusing on using
    computational models of cognition to design learning materials.
    He is currently a senior research scientist leading the
    development of sensory-rich networked environments.


22    Usability Evaluation and Inspection Methods
    ---------------------------------------------------------------------
    Jakob Nielsen, Bellcore

    Half Day, Morning, Monday 26 April

    Objective: This tutorial will outline the characteristics and
    cost-benefit trade-offs of a wide range of usability evaluation
    and inspection methods to help participants select appropriate
    methods for various stages of the usability engineering
    lifecycle. Participants will be able to immediately apply the
    heuristic evaluation method to find usability problems in their
    current project.

    Content: This tutorial will review a set of highly
    cost-effective methods for finding usability problems and
    improving usability that are collectively described as
    usability inspection. Methods to be covered in this tutorial
    include heuristic evaluation, feature inspection, consistency
    inspection, and pluralistic walkthroughs. Other topics include
    the relation to other inspection methods such as cognitive
    walkthroughs, the relation of inspection methods to usability
    testing, and the severity of usability problems. Cost-benefit
    characteristics of usability inspection methods will be
    addressed, along with the problem of positioning usability
    inspection and evaluation methods within the usability
    engineering lifecycle.

    Audience: This intermediate-level tutorial is appropriate for
    all practicing user interface designers and managers. The
    methods apply both to graphical user interfaces and to
    character-based user interfaces. Participants will need no
    knowledge of or previous experience with the specific methods
    to be described.

    Instructor: Jakob Nielsen is a member of the Computer Sciences
    Department in Bellcore's applied research area. His interests
    include usability engineering, hypertext, and next-generation
    user interfaces.  Nielsen coined the term discount usability
    engineering, and was the co-inventor of the heuristic
    evaluation method. He co-chaired the CHI '92 workshop on
    usability inspection methods. He is the author of the books,
    Hypertext and Hypermedia, and Usability Engineering (available
    in May of 1993).


23    Cost-Benefit and Business Case Analysis of Usability Engineering
    ---------------------------------------------------------------------
    Clare-Marie Karat, IBM US

    Half Day, Morning, Monday 26 April

    Objective: This tutorial will provide participants with an
    understanding of usability engineering cost-benefit analysis
    and business case methodologies, experience in computing these
    results and statistics, and an understanding of how this data
    can be utilised.

    Content: This tutorial will review the use of cost-benefit
    analysis to objectively quantify the financial costs involved
    in human factors work, as well as the tangible benefits derived
    from the usability activities.  The tutorial will provide an
    overview of cost/benefit and business case methodologies,
    present case study data on different types of usability
    engineering projects and techniques, and provide experience in
    computing the costs and benefits of usability engineering
    through "hands-on" exercises. The case studies and examples
    will illustrate how this data can support project development
    business cases, contribute to decisions by human factors
    professionals regarding the selection and use of usability
    engineering technologies, facilitate human factors management
    decisions, and support business planning and marketing areas.

    Audience: This intermediate-level tutorial is intended for
    human factors engineers, user interface designers, developers,
    researchers, and managers seeking an introduction to
    cost-benefit analysis techniques for usability engineering.
    Some practical or research experience in user interface design
    and evaluation is assumed.

    Instructor: Clare-Marie Karat is a Business Design Consultant
    for IBM.  She received her Ph.D. in Social Psychology from the
    University of Colorado and has worked for ten years as a
    software designer and human factors engineer in the development
    of a variety of computer systems.  She has published numerous
    papers on the topic of human factors cost-benefit analysis and
    usability engineering methods.


----------------------------------------------------------------------------
TUTORIALS    Monday, 26 April                                      pg. 13
----------------------------------------------------------------------------

24    The Psychology of Software Development
    ---------------------------------------------------------------------
    Bill Curtis, Carnegie Mellon University

    Half Day, Morning, Monday 26 April

    Objective: This tutorial will help participants develop a
    deeper understanding of the psychological and organisational
    issues affecting software development. Participants will learn
    why impressive claims for increased developer productivity are
    seldom met and will as a result be better able to analyse the
    potential impacts of new technology on the performance of
    software engineers. They will develop new insights into the
    factors that drive the software design process.

    Content: This tutorial will describe the enormous individual
    differences in productivity among software engineers and their
    impact on real projects. The cognitive aspects of software
    design behaviour will be discussed, with an emphasis on the
    organisation of programming knowledge, the effects of different
    representational media, and the problem of measuring
    intellectual artifacts such as software.  Management issues to
    be addressed include the motivational structure of software
    engineers and the optimum design of teams and organisations for
    software development.

    Audience: This intermediate-level tutorial is designed for
    software engineers and managers who want a better understanding
    of how psychological factors affect their productivity and
    product quality. It is also intended for researchers who build
    software engineering technology and for those performing
    empirical research on any aspect of software development. A
    basic knowledge of programming is assumed.

    Instructor: Dr. Bill Curtis is the Director of the Software
    Process Program in the Software Engineering Institute at
    Carnegie Mellon University. Prior to joining the SEI, Dr.
    Curtis was a Director in MCC's Software Technology Program. Dr.
    Curtis produced the IEEE Tutorial book, Human Factors in
    Software Development, and is an editor for four technical
    journals in the human interface and software engineering
    areas.


25    Collaborative Learning Environments
    ---------------------------------------------------------------------
    Claire O'Malley, Nottingham University
    Timothy Koschmann, Southern Illinois University

    Half Day, Afternoon, Monday 26 April

    Objective: This tutorial will familiarise the broader HCI
    community with the range and nature of applications of Computer
    Support for Collaborative Learning (CSCL). Participants will
    gain an understanding of CSCL: the study of the use of
    technology in supporting collaborative instruction and the
    design of collaborative learning environments.

    Content: This tutorial will provide an overview of CSCL. The
    tutorial will begin with a survey of the leading theories of
    collaboration in learning. We will then describe a set of CSCL
    projects that will serve as case-studies for discussion. These
    projects will be categorised according to the ways in which
    technology is applied. Four categories of use that will be
    considered are the distributed classroom, networking within and
    among classrooms, collaborative learning environments, and
    computer-augmented communication. Finally, we will summarise
    the results of past research in CSCL and look at some of the
    current research issues.

    Audience: This introductory-level tutorial is intended for HCI
    researchers and developers interested in obtaining an overview
    of current work in CSCL, particularly those interested in
    exploring applications of CSCW in instruction. No prior
    background in educational research will be assumed.

    Instructors: Claire O'Malley is a Lecturer in the Department of
    Psychology at Nottingham University, where she teaches
    Human-Computer Interaction and Computer-Assisted Learning. She
    received her Ph.D. in Education from the University of Leeds in
    1985. Timothy Koschmann is an Assistant Professor in the
    Department of Medical Education at Southern Illinois
    University, where he conducts research in applications of CSCL
    in medical instruction. He holds a Masters Degree in Psychology
    and a Ph.D. in Computer Science from the Illinois Institute of
    Technology.


26    Integrative Multimedia Design
    ---------------------------------------------------------------------
    Ben Davis, Massachusetts Institute of Technology
    Linn Marks, IBM T.J. Watson Research Center

    Half Day, Afternoon, Monday 26 April

    Objective: This tutorial will introduce integrative multimedia
    design and highlight its contrasts with approaches such as
    iterative design and concurrent design. The tutorial will
    present a framework for facilitating integrative design that
    focuses on the visual and structural aspects of media as they
    will be seen, heard, or read by users in the context of the
    interface. Participants will learn to use the framework to
    facilitate the practice of integrative design in designing,
    prototyping, and developing end-user multimedia applications.

    Content: This tutorial will describe integrative multimedia
    design and its focus on designing the media and the interface
    to complement and enhance one another. Integrative Multimedia
    Design provides an alternative to current conceptions of design
    that are, in large part, artifacts of software design and
    development practice in non-multimedia contexts.

    Audience: This introductory-level tutorial is intended for
    people who are interested in multimedia design, interface
    design, or the process of visual design. We assume no prior
    experience in designing interfaces or multimedia applications
    and welcome all designers, developers, managers, human factors
    specialists, and cognitive scientists who share an interest in
    the process of design.

    Instructors: Ben Davis is a Research Associate at the MIT
    Center for Educational Computing Initiatives (CECI). He manages
    the Athena Muse Software Consortium (AMSC) at MIT/Project
    Athena and has directed the design and implementation of
    multimedia hardware, software, and productions since 1986. Linn
    Marks works on next-generation multimedia database at the IBM
    Watson Research Center. She was previously a course developer
    and instructor for IBM's Systems and Software Education group,
    where she taught multimedia design to IBM designers,
    developers, planners, and systems engineers.

----------------------------------------------------------------------------
TUTORIALS    Monday, 26 April                                      pg. 14
----------------------------------------------------------------------------

27    User Interface Tools
    ---------------------------------------------------------------------
    Brad A. Myers, Carnegie Mellon University
    Dan R. Olsen, Jr., Brigham Young University
    Jeffrey G. Bonar, GUIdance Technologies, Inc.

    Half Day, Afternoon, Monday 26 April

    Objective: This tutorial will introduce the basic concepts,
    principles, and techniques of user interface tools.
    Participants will learn the strengths and weaknesses of various
    approaches and be able to evaluate commercial and research
    tools for appropriateness to their tasks.

    Content: This tutorial will focus on tools.  A user interface
    tool is any software that helps user interface designers or
    software developers design, implement, and test user interfaces
    and user interface software. The full spectrum of window
    managers, toolkits, interface builders, rapid prototyping
    tools, user interface management systems, and user interface
    development environments will be described.

    Audience: This introductory-level tutorial is aimed primarily
    at HCI practitioners seeking an introduction to the broad range
    of available user interface tools. The tutorial will also be of
    interest to researchers and software developers who would like
    an overview of current and historical techniques. No
    programming knowledge will be required.

    Instructors: Brad Myers is a Senior Research Computer Scientist
    at Carnegie Mellon University. He is the creator of the early
    Peridot UIMS and is currently the principal investigator for
    the Garnet project. Dr.  Myers is the author of the books,
    Creating User Interfaces by Demonstration and Languages for
    Developing User Interfaces. Dr. Olsen is a Professor of
    Computer Science and the Computer Science Department Chair at
    Brigham Young University. He has created nine different UIMS's
    and is the author of the first comprehensive text in this area,
    User Interface Management Systems: Models and Algorithms. Jeff
    Bonar is the Chairman and Chief Technical Officer of GUIdance
    Technologies, Inc., which produces user interface development
    tools for the IBM PC. He was formerly a professor in the
    Computer Science Department at the University of Pittsburgh.


28    Consequences of the European Health and Safety Directive
    ---------------------------------------------------------------------
    Wolfgang Dzida, German National Research Centre for
        Computer Science (GMD)
    Marion Wiethoff, Delft University of Technology
    Albert G. Arnold, Delft University of Technology

    Half Day, Afternoon, Monday 26 April

    Objective: This tutorial has been prepared in response to a
    Council Directive of the European Commission (90/270/EEC, 29
    May 1990) requiring the principles of software ergonomics to be
    applied in commercial product development from 1993 onward. The
    tutorial will provide a strategic and methodological overview
    of ergonomic quality assurance and conformance testing for
    international standards.

    Content: This tutorial will offer an interpretation of the
    strategic and methodological consequences of the Health and
    Safety Directive.  Examples will be used to demonstrate how to
    elicit essential requirements, to determine verifiable criteria
    of usability, and to test products (prototypes) for compliance
    with standards. The specifics of software-ergonomic quality
    assurance and management will be interpreted with reference to
    well-known requirements for in-house software quality systems.
    Since the Directive also requires designers to evaluate
    attributes of the product (or the context of use) which may
    induce "mental stress," a strategy will be outlined on how to
    identify critical stress situations by means of objective and
    subjective measures.  Participants will receive a booklet
    providing guidelines for compliance in software development
    organisations.

    Audience: This introductory-level tutorial will be most
    suitable for software designers, quality engineers, and
    managers who want to concentrate their effort on a
    cost-effective endeavour. No previous experience in software
    ergonomics will be required.

    Instructors: Wolfgang Dzida and Albert Arnold are senior
    scientists at GMD and Delft University of Technology,
    respectively. They contributed to the development of
    international standards and published in evaluation
    methodology. Marion Wiethoff is also a senior scientist at TU
    Delft where she is involved in the physiology and psychology of
    workload and stress. The instructors cooperated in a
    Dutch/German project to develop a guide to ergonomic quality
    assurance of software.


29    Designing with Graphical User Interface Standards
    ---------------------------------------------------------------------
    Deborah J. Mayhew, Deborah J. Mayhew & Associates

    Half Day, Afternoon, Monday 26 April

    Objective: This tutorial will address the design of
    high-quality user interfaces based on currently available
    graphical user interface (GUI) platforms, such as Microsoft
    Windows and IBM Common User Access (CUA).  Participants will
    learn to appreciate the role, scope, and value of GUI
    standards, recognise the local design decisions that should be
    standardised within the development organisation to ensure
    consistency and quality, and to apply design principles drawn
    from human factors research to the design of applications based
    on GUI standards.

    Content: This tutorial will provide basic principles and
    guidelines for achieving consistency and quality in application
    user interfaces based on GUI standards. Major topics will
    include high level conceptual design and the use of metaphors,
    dialogue design, including direct manipulation, menus, and
    dialogue boxes, and organisation of functionality. Instruction on
    specific GUI standards themselves will not be provided and
    implementation issues will not be addressed.

    Audience: This intermediate-level tutorial is intended for user
    interface designers and software developers creating
    applications on standard platforms such as Windows and CUA. A
    basic familiarity with standards such as Windows and CUA is
    assumed.

    Instructor: Dr. Deborah J. Mayhew is principal and owner of
    Deborah J.  Mayhew & Associates, a firm offering a wide variety
    of services related to human-computer interaction. Dr. Mayhew
    was previously Assistant Professor of Computer Science at
    Northeastern University in Boston, where she taught graduate-
    and undergraduate-level courses in user interface principles
    and methods. Before joining the faculty at Northeastern, she
    worked for seven years in the computer industry as a software
    developer and human factors specialist.


----------------------------------------------------------------------------
TECHNICAL PROGRAMME INTRODUCTION                                      pg. 15
----------------------------------------------------------------------------

The INTERCHI '93 Technical Programme will feature the state-of-the-art
in HCI. Presentations of work from around the world will reflect both
traditional views of HCI and a new perspective, in which:

- computing is present everywhere, not only via workstations,
- communication is low-cost and    high-speed,
- new input and output devices go beyond keyboards and displays,
- applications encompass the casual and the critical, work and play,
  and art and science,
- isolated perspectives are integrated,
- users are recognised as part of a social, physical, and technical
  environment,
- the human process of design and its supporting tools are as important
  as the resulting products.

In addition to papers, panels, overviews, demonstrations, and videos,
the technical programme will feature a number of special events. Alan
F. Newell's opening plenary address will focus on designing for all
people.  Daily talks by three experts will offer personal perspectives
on the impact of HCI in the lives of ordinary people in specific areas:
Frank P. Carrubba on consumer electronics, James Alty on music, and
Jean-Claude Wanner on cockpit design. An informal debate will explore
the role of the European ESPRIT Programme as a channel for advancing
the industrialisation of HCI. Finally, the closing plenary address by
Michael Chanowski will offer new insights on multimedia. We are
confident you will enjoy the entire INTERCHI '93 Technical Programme.

Austin Henderson
Erik Hollnagel
Technical Programme Co-Chairs
INTERCHI '93

Papers

Technical Papers will present theory, concepts, methodology, practice,
and experience of interest to researchers, designers, developers, and
users. Take advantage of the paper sessions to listen to authors,
participate in the questions from the audience, and talk with the
authors after the sessions.

Panels

Nine panel sessions will bring together informed speakers who present
or illustrate a point of view and then conduct an open discussion of
the topic area among themselves and with the audience.

Overviews

Institutions with substantial HCI programmes will give an overview of
their projects and activities.  The presentations cover both the
content produced and the circumstances under which the work is
performed. Special coverage of collaborative projects as well as
opportunities for visiting appointments for students and scientists
will be described.

Demonstrations

Formal demonstrations of recent advances or prototype systems will be
scheduled throughout the three-day conference. Demonstrations enable
conference participants to view systems in action, as well as discuss
the systems with the people who created them.

Videos

The Formal Video Programme will run continuously in a designated video
theatre area. The videos will present important innovations in
human-computer interfaces produced by academic, industrial, and
government groups.

Short Papers

Short papers will focus attention on specific issues in HCI. The
presentation format promotes in-depth interaction between presenters
and participants. This format also provides an opportunity for the
exploration and discussion of late-breaking developments,
work-in-progress and emerging concepts.

Perspectives on HCI

Three invited speakers will provide personal perspectives on the impact
of HCI in the lives of ordinary people. Abstracts of the talks appear
on page 23.

Informal Debate

The European ESPRIT Programme is a major EC (European Community)
initiative aimed at advancing the industrialisation of information
technology. The role of this programme in the industrialisation of HCI
will be discussed in a special debate format featuring prominent
members of the academic and industrial research communities.

Additional Conference Activities

Other conference activities include Informal Videos, Informal
Demonstrations, the Interactive Experience, Exhibits, and Special
Interest Groups (SIG's). Detailed information on each of these
activities begins on page 22.


----------------------------------------------------------------------------
TECHNICAL PROGRAMME    Tuesday, 27 April                          pg. 16-17
----------------------------------------------------------------------------

Tuesday, 27 April, 09:00-10:30
Opening Plenary Address

Professor Alan F. Newell, F.R.S.E.,
Director, MicroCentre,
Department of Mathematics and Computer Science,
The University of Dundee, Scotland

CHI for Everyone

CHI research and development often seems to be based on the assumption
that the user is an intelligent, motivated, physically able twenty-five
year old who is operating in an ideal environment. This lecture
questions whether this is an accurate representation of the use of
computers in real situations. It is suggested that we should extend our
vision to include both extra-ordinary users, such as those with a
physical, sensory, or mental disability (or even just natural aging)
and extra-ordinary situations, such as excessive workload, high stress
level, or environmental disturbance (e.g., smoke and noise). Parallels
between ordinary and extraordinary situations will be drawn and the
significant advantages of taking the broader view will be described.

Biography

Alan F. Newell joined Standard Telecommunications Research
Laboratories in 1965, with a B.Sc. in Electrical Engineering and a
Ph.D. in Experimental Psychology, to work on speech recognition and
perception.  Following a lectureship in Electronics at Southampton
University in England, he moved to the University of Dundee in 1980. He
currently heads a team investigating the development of computer
systems for disabled people, human interface engineering, speech
input-output systems and medical image analysis. His team has won a
number of prizes for their work. He has over 120 publications in human
interface research and related areas, and a number of products from his
research have been marketed worldwide. Dr. Newell was recently
appointed Deputy Principal of the University of Dundee. In 1992 he was
elected a Fellow of the Royal Society of Edinburgh.

----------------------------------------------------------------------------

Tuesday, 27 April, 11:00-12:30
Panel: Mixing Oil and Water? Ethnography vs. Experimental Psychology in the
       Study of Computer-Mediated Communication

Organiser: Andrew Monk, University of York

Panellists:
    Bonnie Nardi, Hewlett Packard Laboratories
    Nigel Gilbert, University of Surrey
    Marilyn Mantei, University of Toronto
    John McCarthy, University of Cork


Tuesday, 27 April, 11:00-12:30
Papers: Sharing Design Memory

Session Chair: Michael Tauber, University of Paderborn
Discussant: Thomas P. Moran, Xerox PARC

Preserving Knowledge in Design Projects: What Designers Need to Know
    James D. Herbsleb, University of Michigan
    Eiji Kuwana, NTT Software Laboratories

>From Folklore to Living Design Memory
    Loren G. Terveen, Peter G. Selfridge, M. David Long,
    AT&T Bell Laboratories

WHERE Did You Put It?  Issues in the Design and Use of a Group Memory
    Lucy M. Berlin, Robin Jeffries, Vicki L. O'Day, Andreas Paepcke,
    Hewlett-Packard Laboratories
    Cathleen Wharton, University of Colorado at Boulder


Tuesday, 27 April, 11:00-12:30
Papers: Interacting in 3 Dimensions

Session Chair: Angela Sasse, University College London
Discussant: Rory Stewart, NYNEX Science and Technology, Inc.

Facile 3D Direct Manipulation
    Dan Venolia, Apple Computer, Inc.

Fishtank Virtual Reality
    Colin Ware, University of New Brunswick
    Kevin Arthur, Kellogg S. Booth, University of British Columbia

A Space Based Model for User Interaction in Shared
Synthetic Environments
    Lennart E. Fahlen, Olov Stahl,
    Charles Grant Brown, Christer Carlsson,
    Swedish Institute of Computer Science


Tuesday, 27 April, 11:00-12:30
Overviews
Session Chair: Allen MacLean, Rank Xerox EuroPARC

HCI in the School of Computer Science at Carnegie Mellon University
    Bonnie E. John, James H. Morris, Carnegie Mellon University

Human Cognition Research Laboratory, The Open University
    Marc Eisenstadt, The Open University

The Integrated User-Support Environment Group at USC/Information
Sciences Institute
    Robert Neches, USC/Information Sciences Institute

----------------------------------------------------------------------------

Tuesday, 27 April, 14:30-16:00
Panel: Software for the Usability Lab: A Sampling of Current Tools

Organiser: Paul Weiler, Compaq Computer

Panellists:
    Richard Cordes, Integrated Systems Solutions Corporation
    Monty Hammontree, Texas Instruments and SunSoft, Inc.
    Derek Hoiem, Microsoft
    Susan Saliciccia, Apple Computer, Inc.


Tuesday, 27 April, 14:30-16:00
Papers: Understanding Programming

Session Chair:  Jean-Michel Hoc, Universite de Paris
Discussant: Thomas R.G. Green, MRC Applied Psychology Unit

Do Algorithm Animations Assist Learning? An Empirical Study and Analysis
    John Stasko, Albert Badre, Georgia Institute of Technology
    Clayton Lewis, University of Colorado at Boulder

Reducing the Variability of Programmers' Performance Through
Explained Examples
    David F. Redmiles, University of Colorado at Boulder

Mental Representations of Programs by Novices and Experts
    Vikki Fix, University of South Dakota
    Susan Wiedenbeck, University of Nebraska
    Jean Scholtz, Portland State University


Tuesday, 27 April, 14:30-16:00
Papers: Typing, Writing, and Gesture

Session Chair: Catherine G. Wolf, IBM T.J. Watson Research Center
Discussant: Donald A. Norman, Apple Computer, Inc.

Touch-Typing with a Stylus
    David Goldberg, Cate Richardson, Xerox Corporation

Half-QWERTY: A One-handed Keyboard Facilitating Skill Transfer From QWERTY
    Edgar Matias, The Matias Corporation
    I. Scott MacKenzie, University of Guelph
    William Buxton, University of Toronto and Xerox PARC

Incremental Recognition in Gesture-Based and Syntax-Directed Diagram Editors
    Rui Zhao, University of Paderborn


Tuesday, 27 April, 14:30-16:00
Perspectives on HCI

The Evolving Consumer Market: We Have to Sell It!
    Dr. Frank P. Carrubba, Philips Electronics N.V.


Tuesday, 27 April, 14:30-16:00
Demonstrations

MUSiC Video Analysis and Context Tools for Usability Measurement
    Miles Macleod, Nigel Bevan, National Physical Laboratory

ADEPT - Advanced Environment for Prototyping with Task Models
    Peter Johnson, Stephanie Wilson, Panos Markopoulos, James Pycock,
    University of London
    Lynne Colgan, Chris Kelly, British Aerospace Sowerby Research Center
    Jonathan Cunningham, British Maritime Technology
    Ze Carrapichano, MJC

----------------------------------------------------------------------------

Tuesday, 27 April, 16:30-18:00
Debate: The Industrialisation of HCI through ESPRIT

Organisers: Erik Hollnagel, CRI
        Austin Henderson, Xerox Corporation

Participants:
    David Talbot, ESPRIT
    A. Rezelman, Philips
    Lucio Pinto, Olivetti
    Robert Beilex, France Telecom
    Herman Hausser, EO Europe
    Gunnar Johansen, University of Kassel


Tuesday, 27 April, 16:30-18:00
Papers: Evolving Design

Session Chair: Eiji Kuwana, NTT Software Laboratories
Discussant: Alistair Sutcliffe, City University, London

Integrating Theoreticians' And Practitioners' Perspectives with
Design Rationale
    Victoria Bellotti, Rank Xerox EuroPARC

Management of Interface Design in Humanoid
    Ping Luo, University of Southern California
    Pedro Szekely, Robert Neches, USC/Information Sciences Institute

The Evolution of an Interface for Choreographers
    Tom W. Calvert, Armin Bruderlin, Sang Mah,
    Thecla Schiphorst, Chris Welman, Simon Fraser University


Tuesday, 27 April, 16:30-18:00
Papers: Structuring Images for Interaction

Session Chair: Wendy A. Kellogg, IBM T.J. Watson Research Center
Discussant: Chris Schmandt, MIT Media Laboratory

Human-Machine Perceptual Cooperation
    Francis K.H. Quek, Michael C. Petro, University of Michigan

VideoMap And VideoSpaceIcon: Tools for Anatomizing Video Content
    Yoshinobu Tonomura, Akihito Akutsu,
    Kiyotaka Otsuji, Toru Sadakata, NTT Human Interface Laboratories

Automatic Structure Visualization for Video Editing
    Hirotada Ueda, Takafumi Miyatake,
    Shigeo Sumino, Akio Nagasaka, Hitachi Ltd.


Tuesday, 27 April, 16:30-18:00
Short Papers

Complete listings will be available in the
INTERCHI '93 Final Programme.


Tuesday, 27 April, 16:30-18:00
Demonstrations

The Paper Model for Computer-Based Writing
    Ann Fatton, Royal Institute of Technology

Mondrian: A Teachable Graphical Editor
    Henry Liberman, Massachusetts Institute of Technology
    Staffan Romberger, Kerstin Severinson Eklundh,
    Royal Institute of Technology

----------------------------------------------------------------------------
TECHNICAL PROGRAMME    Wednesday, 28 April                        pg. 18-19
----------------------------------------------------------------------------

Wednesday, 28 April, 09:00-10:30
Panel: Usability Measurement: Its Practical Value to the Computer Industry

Organiser: M. Maguire, HUSAT

Panellists:
    John Brooke, Digital Equipment Corporation
    Johan van Gerven, IBM Nederland
    Nigel Bevan, National Physical Laboratory
    Anna Maria Paci, Olivetti
    John Karat, IBM T.J.Watson Research Center
    Brian Shackel, HUSAT


Wednesday, 28 April, 09:00-10:30
Papers: Skill Development

Session Chair: Yvonne Waern, Linkoping University
Discussant: Jean McKendree, University of York

The Growth of Software Skill: A Longitudinal Look at Learning and Performance
    Erik Nilsen, Lewis and Clark College
    HeeSen Jong, National University of Singapore
    Judith S. Olson, Kevin Biolsi, Henry Rueter, University of Michigan
    Sharon Mutter, Catholic University

Embedding Computer-Based Critics in the Contexts of Design
    Gerhard Fischer, Kumiyo Nakakoji, Jonathan Ostwald,
    Gerry Stahl, Tamara Sumner, University of Colorado at Boulder

How To Aid Non-Experts
    Mark Neerincx, Paul de Greef, University of Amsterdam


Wednesday, 28 April, 09:00-10:30
Papers: Voices and Faces

Session Chair: Steven Feiner, Columbia University
Discussant: S. Joy Mountford, Apple Computer, Inc.

A Design Space For Multimodal Systems: Concurrent Processing And Data Fusion
    Laurence Nigay, Joelle Coutaz, Laboratoire de Genie Informatique

VoiceNotes: A Speech Interface for a Hand-held Voice Notetaker
    Lisa J. Stifelman, Barry Arons, Chris Schmandt,
    Massachusetts Institute of Technology
    Eric A. Hulteen, Apple Computer, Inc.

Communicative Facial Displays as a New Conversational Modality
    Akikazu Takeuchi, Katashi Nagao, Sony Computer Science Laboratory Inc.


Wednesday, 28 April, 09:00-10:30
Perspectives on HCI

Human-Computer Interaction and Music: Squaring the Circle?
    James Alty, Loughborough University of Technology

----------------------------------------------------------------------------

Wednesday, 28 April, 11:00-12:30
Panel: Sign Language Interfaces

Organiser: Nancy Frishberg, Consultant

Panellists:
    Serena Corazza, Consiglio Nazionale delle Recerche
    Linda Day, University of Bristol
    Sherman Wilcox, University of New Mexico
    Rolf Schulmeister, Universitat Hamburg


Wednesday, 28 April, 11:00-12:30
Papers: Usability Assessment Methods

Session Chair: Brian Shackel, Loughborough University of Technology
Discussant: Clare-Marie Karat, IBM US

Iterative Methodology and Designer Training in Human-Computer Interface
Design
    George Bailey, The Church of Jesus Christ of Latter-day Saints

A Mathematical Model of the Finding of Usability Problems
    Jakob Nielsen, Thomas K. Landauer, Bellcore

Estimating the Relative Usability of Two Interfaces: Heuristic, Formal,
and Empirical Methods Compared
    Jakob Nielsen, Victoria L. Phillips, Bellcore


Wednesday, 28 April, 11:00-12:30
Papers: Auditory Interfaces

Session Chair: Alex Rudnicky, Carnegie Mellon University
Discussant: Floris L. van Nes, Philips Research/IPO

An Evaluation of Earcons for Use in Auditory Human-Computer Interfaces
    Stephen A. Brewster, Peter C. Wright, Alistair D.N. Edwards,
    University of York

Synthesizing Auditory Icons
    William W. Gaver, Rank Xerox EuroPARC

Computer Aided Conversation For Severely Physically Impaired Non-Speaking
People
    Norman Alm, John Todman, University of Dundee
    Leona Elder, Dundee Institute of Technology,
    Alan F. Newell, University of Dundee


Wednesday, 28 April, 11:00-12:30
Overviews

Session Chair: Ian McClelland, Philips Corporate Industrial Design

Microcentre, Dundee: Ordinary and Extraordinary HCI Research
    Alan F. Newell, University of Dundee

Human-Computer Interaction Research at Massey University, New Zealand
    Mark Apperley, Chris Phillips, Massey University

The MultiG Research Programme - Distributed Multimedia Applications on
Gigabit Networks
    Yngve Sundblad, Royal Institute of Technology, Stockholm
    Bjorn Pehrson, Swedish Institute for Computer Science


Wednesday, 28 April, 11:00-12:30
Demonstrations

Flexible, Active Support for Collaboration with Conversation Builder
    Simon M. Kaplan, William J. Tolone, Douglas P. Bogia,
    Theodore A. Phelps, University of Illinois at Urbana-Champaign

A Groupware Engine Using UIMS Methodologies
    Lever Wang, U.I.M.S., Inc.

----------------------------------------------------------------------------

Wednesday, 28 April, 14:30-16:00
Panel: User Involvement in the Design Process: Why, When, and How?

Organiser: Jared Spool, User Interface Engineering

Panellists:
    Dennis Allen, WordPerfect Corporation
    Don Ballman, Mead Data Central
    Vivienne Begg, SunSoft, Inc.
    Hal Miller-Jacobs, TASC
    Michael Muller, US WEST Advanced Technologies
    Jakob Nielsen, Bellcore


Wednesday, 28 April, 14:30-16:00
Papers: Conceptual Analysis of Users and Activity

Session Chair: Susanne Bodker, Aarhus University
Discussant: Victor Kaptelinin, Russian Academy of Education

Exploding the Interface: Experiences of a CSCW Network
    John Bowers, Manchester University
    Tom Rodden, Lancaster University

Searching For Unity Among Diversity: Exploring the Interface Concept
    Kari Kuutti, University of Oulu
    Liam J. Bannon, University of Limerick

The Cost Structure of Sensemaking
    Daniel M. Russell, Mark J. Stefik,
    Peter Pirolli, Stuart K. Card, Xerox PARC


Wednesday, 28 April, 14:30-16:00
Papers: Demonstration Based Systems

Session Chair: Allen Cypher, Apple Computer, Inc.
Discussant: Dan R. Olsen, Jr., Brigham Young University

Prototyping an Intelligent Agent through Wizard of Oz
    David Maulsby, Saul Greenberg, University of Calgary
    Richard Mander, Apple Computer, Inc. and Stanford University

A Synergistic Approach to Specifying Simple Number Independent Layouts
by Example
    Scott E. Hudson, Chen-Ning Hsi, Georgia Institute of Technology

Marquise: Creating Complete User Interfaces by Demonstration
    Brad A. Myers, Richard G. McDaniel,
    David S. Kosbie, Carnegie Mellon University


Wednesday, 28 April, 14:30-16:00
Short Papers

Complete listings will be available in the
INTERCHI '93 Final Programme.


Wednesday, 28 April, 14:30-16:00
Demonstrations

Programming with Sound Using LogoMedia
    Christopher J. DiGiano, University of Toronto

A Telewriting System on a LAN Using a Pen-Based Computer as the Terminal
    Seiichi Higaki, Tokyo Denki University
    Ronald M. Baecker, University of Toronto
    Hiroshi Taninaka, Tokyo Denki University
    Russel Owen, University of Toronto
    Shinji Moriya, Tokyo Denki University

----------------------------------------------------------------------------

Wednesday, 28 April, 16:30-18:00
Panel: Heuristics in Real User Interfaces

Organiser: Brad Myers, Carnegie Mellon University

Panellists:
    Chris Graham, Microsoft
    Kathy Potosnak, Aldus Corporation
    Richard Wolf, Lotus Development Corporation


Wednesday, 28 April, 16:30-18:00
Papers: Collecting User Information for System Design

Session Chair: Rolf Molich, Baltica Insurance
Discussant: Alison Lee, NYNEX Science and Technology, Inc.

Exploring the Applications of User-Expertise Assessment for Intelligent
Interfaces
    Michel C. Desmarais, Jiming Liu,
    Centre de Recherche Informatique de Montreal

Planning For Multiple Task Work - An Analysis of a Medical Reception
Worksystem
    Becky Hill, John Long, Walter Smith, Andy Whitefield,
    University College London

The Diary Study: A Workplace-Oriented Research Tool to Guide Laboratory
Efforts
    John Rieman, University of Colorado at Boulder


Wednesday, 28 April, 16:30-18:00
Papers: Video Support for Workplace Collaboration

Session Chair: Hiroshi Ishii, NTT Human Interface Laboratories
Discussant: Mike Robinson, Aarhus University

Turning Away from Talking Heads: The Use of Video-as-Data in Neurosurgery
    Bonnie A. Nardi, Heinrich Schwarz, Allan Kuchinsky, Robert Leichner,
    Steve Whittaker, Hewlett-Packard Laboratories
    Robert Sclabassi, University of Pittsburgh

One is Not Enough: Multiple Views in a Media Space
    William W. Gaver, Abigail Sellen,
    Christian Heath, Paul Luff, Rank Xerox EuroPARC


Wednesday, 28 April, 16:30-18:00
Papers: Perspectives and Illusions

Session Chair: Gillian Crampton Smith, Royal College of Art, London

How Fluent is Your Interface? Designing for International Users
    Patricia Russo, SunSoft, Inc.
    Stephen Boor, The Boston Company

Representation in Virtual Space: Visual Conventions in the Graphical User
Interface
    Loretta Staples, Loretta Staples Design

Principles, Techniques, and Ethics of Stage Magic and Their Potential
Application to Human Interface Design
    Bruce Tognazzini, SunSoft, Inc.


----------------------------------------------------------------------------
TECHNICAL PROGRAMME    Thursday, 29 April                         pg. 20-21
----------------------------------------------------------------------------

Thursday, 29 April, 09:00-10:30
Panel: Perceptual vs. Hardware Performance in
Advanced Acoustic Interface Design

Organiser: Elizabeth Wenzel, NASA/Ames Research Center

Panellists:
    William Gaver, Rank Xerox EuroPARC
    Stuart Smith, University of Massachusetts
    Alan Craig, National Center for Supercomputer Applications, USA
    Carla Scaletti, Symbolic Sound
    Roger Powell, Silicon Graphics, Inc.


Thursday, 29 April, 09:00-10:30
Papers: Model-Based UI Development Systems

Session Chair: Charles van der Mast, Delft University of Technology
Discussant: Roger Took, University of York

Separations of Concerns in the Chiron-1 User Interface Development and
Management System
    Richard N. Taylor, University of California, Irvine
    Gregory F. Johnson, Northrop Corporation

A Second Generation User Interface Design Environment: The Model and
the Runtime Architecture
    Piyawadee "Noi" Sukaviriya, James D. Foley, Todd Griffith,
    Georgia Institute of Technology

Beyond Interface Builders: Model-based Interface Tools
    Pedro Szekely, Ping Luo, Robert Neches,
    USC/Information Sciences Institute


Thursday, 29 April, 09:00-10:30
Papers: Meetings and Collaborative Writing

Session Chair: Gary M. Olson, University of Michigan
Discussant: Norbet A. Streitz,
        GMD-Integrated Publication and Information Systems Institute

Tivoli: An Electronic Whiteboard for Informal Workgroup Meetings
    Elin Ronby Pedersen, Roskilde University
    Kim McCall, Thomas P. Moran, Frank G. Halasz, Xerox PARC

The User-Centred Iterative Design of Collaborative Writing Software
    Ronald M. Baecker, Dimitrios Nastos, Ilona R. Posner,
    University of Toronto
    Kelly L. Mawby, IBM Canada Ltd.

Exploiting Version Support In Cooperative Systems
    Anja Haake, Jorg M. Haake, GMD-IPSI


Thursday, 29 April, 09:00-10:30
Perspectives on HCI

>From Manual Control to Information management: HCI in the Cockpit
    Jean-Claude Wanner, Consultant

----------------------------------------------------------------------------

Thursday, 29 April, 11:00-12:30
Panel: Comparative Design Review: An Exercise in Parallel Design

Organiser: Jakob Nielsen, Bellcore

Panellists:
    Randy Kerr, Microsoft
    Daniel Rosenberg, Borland International, Inc.
    Gitta Salomon, Apple Computer, Inc.
    Heather Desurvire, NYNEX Science and Technology, Inc.
    Rolf Molich, Baltica Insurance
    Tom Stewart, System Concepts Ltd.


Thursday, 29 April, 11:00-12:30
Papers: Automated UI Generation

Session Chair: Ernest Edmunds, Loughborough University of Technology
Discussant: Joelle Coutaz, Laboratoire de Genie Informatique-IMAG

Generating User Interfaces From Data Models and Dialogue Net Specifications
    Christian Janssen, Anette Weisbecker, Jurgen Ziegler,
    Fraunhofer-Institut fur Arbeitswirtschaft und Organisation

Encapsulating Knowledge For Intelligent Automatic Interaction Objects
Selection
    Jean M. Vanderdonckt, Francois Bodart,
    Facultes Universitaires Notre-Dame de la Paix, Institut d'Informatique

Providing High-level Control and Expert Assistance in the User Interface
Presentation Design
    Won Chul Kim, The George Washington University
    James D. Foley, Georgia Institute of Technology


Thursday, 29 April, 11:00-12:30
Papers: Searching: Tools and Strategies

Session Chair: George W. Furnas, Bellcore
Discussant: Gabriele Rohr, IBM Entwicklungslabor Boblingen

Orienteering in an Information Landscape: How Information Seekers Get
>From Here to There
    Vicki L. O'Day, Robin Jeffries, Hewlett-Packard Laboratories

Using Icons to Find Documents: Simplicity is Critical
    Michael D. Byrne, Georgia Institute of Technology

Queries-R-Links: Graphical Markup for Text Navigation
    Gene Golovchinsky, Mark Chignell, University of Toronto


Thursday, 29 April, 11:00-12:30
Overviews
Session Chair: Allan MacLean, Rank Xerox EuroPARC

The Applied Ergonomics Group at Philips
    Ian McClelland, Philips Corporate Industrial Design

An Overview of Information Design Methods and Applications of Virtual Worlds
Technology at WORLDESIGN, Inc., an Information-Design Studio
    Robert Jacobson, WORLDESIGN Incorporated

The Silicon Graphics, Inc. Customer Research and Usability Group
    Mike Mohageg, Silicon Graphics, Inc.


Thursday, 29 April, 11:00-12:30
Demonstrations

Branching Selection of Suggestions
    Joris Verrips, Amsterdam, The Netherlands

>From Undo to Multi-User Applications - The Demo
    Michael Spenke, German National Research Center for Computer Science

----------------------------------------------------------------------------

Thursday, 29 April, 14:30-16:00
Panel: Common Elements in Today's Graphical User Interfaces:
The Good, the Bad, and the Ugly

Organiser: Brady Farrand, Tandem Computers

Panellists:
    Marc Rochkind, XVT
    Jean-Marie Chauvet, Neuron Data
    Bruce Tognazzini, SunSoft, Inc.


Thursday, 29 April, 14:30-16:00
Papers: Hands, Menus, and Dr. Fitts

Session Chair: Bonnie E. John, Carnegie Mellon University
Discussant: Robert J.K. Jacob, Naval Research Laboratory

Human Performance Using Computer Input Devices in the Preferred and
Non-Preferred Hands
    Paul Kabbash, University of Toronto
    I. Scott MacKenzie, University of Guelph
    William Buxton, University of Toronto and Xerox PARC

The Limits of Expert Performance Using Hierarchic Marking Menus
    Gordon Kurtenbach, William Buxton, University of Toronto

Lag as a Determinant of Human Performance in Interactive Systems
    I. Scott MacKenzie, University of Guelph
    Colin Ware, University of New Brunswick


Thursday, 29 April, 14:30-16:00
Papers: Finding and Keeping Information

Session Chair: Nick Hammond, University of York
Discussant: Andrew Dillon, HUSAT Research Centre

Computer Image Retrieval by Features: Suspect Identification
    Eric S. Lee, Saint Mary's University
    Thom Whalen, Communications Research Center, Ottawa

Empirically-based Re-design of a Hypertext Encyclopedia
    Keith Instone, Barbee Mynatt Teasley,
    Laura Marie Leventhal, Bowling Green State University

Bridging the Paper and Electronic Worlds: The Paper User Interface
    Walter Johnson, Herbert D. Jellinek, Leigh Klotz, Ramana Rao,
    Stuart K. Card, Xerox PARC

Thursday, 29 April, 14:30-16:00
Short Papers

Complete listings will be available in the
INTERCHI '93 Final Programme.


Thursday, 29 April, 14:30-16:00
Demonstrations

Integrated CSCW Tools Within a Shared 3-D Virtual Environment
    Christer Carlsson, Swedish Institute of Computer Science

Agentsheets: A Tool for Building Domain-Oriented Visual Programming
Environments
    Alex Repenning, University of Colorado
    Lennart E. Fahlen, Swedish Institute of Computer Science

----------------------------------------------------------------------------

Thursday, 29 April, 16:30-18:00
Closing Plenary Address

Michael M. Chanowski Founder, Computer Assisted Televideo Benelux
BSO/Origin, Schellinkhout-Holland

The Multimedia Myth: Of Mice and Men

In addition to being difficult to understand and use, many of today's
dedicated applications neglect the capacity of the medium for artistry
and inspiration. This talk will consider human-machine relations from a
"lateral" perspective. Instead of teaching people to become more
skilled computer users, with a deeper understanding of the architecture
and idiosyncrasies of the machine, the lateral approach focuses on
teaching computers to better address the characteristics of the user as
a human being. A number of psychological factors affect the user's
perception of the machine as friend or foe. This address will examine
the consequences of human psychology for software and hardware design,
along with the widely-acclaimed potential of multimedia for addressing
the problems seen in current-generation systems.

Biography

Michael M. Chanowski is founder of BSO/CAT, the multimedia research and
training centre of BSO/Origin, a large HCI consultancy in
organisational design and management. Mr. Chanowski's background is in
film production and direction, animation technology and computer
science. At Philips, he was involved in the design of the first
laserdisc player and experimented with interactive systems resulting in
the first interactive laserdisc in 1972. Since then, he has made
important contributions in the fields of image processing, retrieval
technologies, and authoring tools for multimedia database systems, as
well as in advanced simulation technology for the European Space
Programme.  More recently he has collaborated with Delft University of
Technology on research into compression techniques, machine interpreted
remote sensing, fuzzy and neural experiments, and the design of
interrogated user interfaces.


----------------------------------------------------------------------------
ADDITIONAL CONFERENCE ACTIVITIES                                   pg. 22-23
----------------------------------------------------------------------------

Additional conference activities taking place throughout the week will
include the Formal and Informal Video Programmes, Informal
Demonstrations, the Interactive Experience, Exhibits, Special Interest
Groups (SIG's), the Student Volunteer Programme, and the Doctoral
Consortium. Special events such as the Informal Debate and the daily
Perspectives on HCI talks are also featured here.

Formal Video Programme

Video submissions are increasingly important as an asynchronous
component of the technical programme. The formal video programme at
INTERCHI '93 will be shown continuously throughout the conference. It
has been assembled from submissions by leading researchers and
practitioners around the world, and will include both new work and
important recent work that merits a repeat showing to a wider audience.
The programme will serve as a showcase of innovative HCI design,
methodology, and novel interaction techniques that will contain
something of interest for all conference participants. The formal video
programme will be organised into five tracks:

- user interface design, tools and techniques, and novel
  modes of interaction,
- speech and natural language,
- design rationale,
- information visualisation,
- future scenarios.

Informal Videos

All conference participants are invited to bring videotapes (VHS only,
in PAL or NTSC format) showing recent work for viewing in the informal
video area. Suitable videos might include submissions that missed the
formal video deadline, videos that were too long for the formal
programme, or videos deemed to be of special or peripheral interest.
Please be certain to mark your tape clearly with your name and address
and the title of the tape before leaving it at the informal video area.
We will do our best to safeguard the tapes, but unfortunately we cannot
be responsible for any lost or damaged material.

Informal Demonstrations

In addition to the formal demonstration programme, space will be
provided for informal demonstrations of interesting work in progress or
of work completed too late to make the deadlines for the formal
programme. Participants are encouraged to bring their own hardware -
particularly if any special software or peripherals are required. The
conference will provide some of the more common platforms, but
prospective demonstrators should verify the availability of the system
you require. Although informal demonstrations can be arranged in
advance, they are normally scheduled at the conference itself. Sign up
sheets will be available at the INTERCHI '93 information booth.

For further information or to schedule an informal demonstration in
advance, contact:

Dominique L. Scapin
INTERCHI '93 Demonstrations Chair
INRIA
Domaine de Voluceau,
78153 Le Chesnay Cedex,
France
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

Interactive Experience

The Interactive Experience is that part of the INTERCHI '93 programme
that most actively stresses interaction between people and innovative
interface technologies such as speech, music, video, gesture,
computer-clothing, eye-tracking, and collaboration. Participants are
free to wander through the Interactive Experience exhibit area and
explore the installations that interest them. Many accommodate more
than one participant at a time and all emphasise a "hands-on" approach
that encourages participants to become active participants in the
exhibit and is the most important aspect of the Interactive
Experience.

Exhibits

The INTERCHI '93 exhibits feature the latest in HCI-oriented products
and services from commercial vendors, institutions, and publishers. The
exhibits provide an opportunity to meet with technical representatives
from the exhibiting companies and to observe a broad spectrum of new
and emerging products.

Special Interest Groups (SIG's)

Special Interest Groups (SIG's) are informal meetings where small
groups can discuss specific topics of common interest as part of the
INTERCHI '93 technical programme. Possible topics include new research
areas, professional issues, interdisciplinary subjects, cultural
diversity, industrial relations, and social implications of computing.
SIG's promoting contacts between new and existing HCI cultures in
different national or regional areas are especially encouraged. Anyone
can organise a SIG, and anyone can attend (i.e., you need not be a
"member" of these informal groups). Conference space will be provided
for the 90-minute meetings. Participants are encouraged to organise
SIG's in advance; these will be announced in the final conference
programme. SIG proposals will also be accepted at the conference and
announced on-site, on a space-available basis.

To be considered for inclusion in the final programme, your SIG proposal
must be received by 15 January 1993.

SIG proposals should include the standard cover sheet (see INTERCHI '93
Call for Participation) and a one-page proposal providing a short
description of the topic along with the names of the organisers and any
planned participants.

For more information about SIG's, or to submit a proposal, contact:

Sebastiano Bagnara
INTERCHI '93 SIG's Chair
Department of Philosophy and Social Sciences
University of Siena
Via Roma 47
I-53100 Siena, Italy
E-mail:    [e-mail]
Tel:     [phone]
Fax:    [phone]


SIGCHI Business Meeting

18:30 - 20:00 Wednesday, 28 April

The annual SIGCHI Business Meeting will be held after the last session
of the day.  The meeting is open to all conference participants.


Doctoral Consortium

Saturday and Sunday, 24-25 April

The INTERCHI '93 Doctoral Consortium will be attended by a selected set
of Ph.D. candidates who have completed their dissertation proposals and
who have been invited to discuss their work in a small closed session.

Faculty:

Thomas R.G. Green, Chair, MRC Applied Psychology Unit
Phyllis Reisner, Integrated Systems Solutions Corporation, IBM
Saul Greenberg, Calgary University
Janni Nielsen, Copenhagen Business School
Joelle Coutaz, Laboratoire de Genie Informatique - IMAG
David Gilmore, Nottingham University


Student Volunteer Programme

Graduate and undergraduate students from throughout the world are
invited to participate in the INTERCHI '93 student volunteer programme.
Student volunteers fill an essential role by providing part-time
assistance with the day-to-day operation of the conference. The
benefits of becoming a student volunteer are many. In addition to a
complimentary conference registration, reduced-rate housing, and a free
tutorial, student volunteers have the opportunity to experience the
conference "behind the scenes," to establish lasting friendships with
other students, and to learn more about favourite topics in HCI by
interacting closely with the field's leading experts.

For further information about the Student Volunteer Programme, or to
apply as a Student Volunteer, contact either of the following chairs:

Geert de Haan
INTERCHI '93 Student Volunteer Co-Chair
Vrije Universiteit, Department of Mathematics and Computer Science
De Boelelaan 1081 A
1081 HV Amsterdam
The Netherlands
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

Patrick B. Lynch
INTERCHI '93 Student Volunteer Co-Chair
6300 SW Nicol Road
Portland, Oregon 97223  USA
E-mail:    [e-mail]
Tel:    [phone] Ext.175
Fax:    [phone]


Informal Debate

16:00 Tuesday, 27 April

The European ESPRIT Programme is a major EC (European Community)
initiative aimed at advancing the industrialisation of information
technology. The role of this programme in the industrialisation of HCI
will be discussed in a special debate format featuring prominent
members of the academic and industrial research communities.


Perspectives on HCI

The Evolving Consumer Market: We Have to Sell It!
Dr. Frank P. Carrubba, Philips Electronics N.V.

14:30 Tuesday, 27 April

How are we to adapt the digital technologies available today to meet
the evolving wants and needs of consumers in a rapidly changing world,
in the emerging European market, and in the global village? What
technologies are on the horizon that might interest tomorrow's
consumers? These are major challenges confronting all consumer
electronics manufacturers. This presentation will offer a personal
perspective on these issues and the role of HCI research and
development in answering these challenges.

Human-Computer Interaction and Music: Squaring the Circle?
Professor James Alty, Loughborough University of Technology

09:00 Wednesday, 28 April

Better interface techniques have contributed significantly to the music
creation process. No self-respecting composer can now function
effectively without their favourite computer-based music editor,
sequencer, and synthesiser. Graphical interfaces add a spatial
dimension to the compositional process. The aural dimension offered by
music has, however, been largely ignored in interface design. The human
ear is capable of receiving and interpreting exceedingly complex
musical sounds, but this capability has never really been exploited.
Why is this, and how might we take advantage of this rich channel of
communication?

>From Manual Control to Information Management: HCI in the Cockpit
Jean-Claude Wanner, Consultant

09:00 Thursday, 29 April

The new generation of "glass cockpit" aircraft cannot be practically
flown when all computers fail; some are essential for safety. What,
then, is the role of the crew? Who is the boss: the pilot or the
computer? How should the interfaces between people and machines be
designed to help the crew manage the flight safely? The study of recent
incidents and accidents gives the aviation community both some answers
to these two fundamental questions and rules to guide design.


----------------------------------------------------------------------------
SOCIAL EVENTS AND CONFERENCE SERVICES                                 pg. 24
----------------------------------------------------------------------------

The INTERCHI '93 conference is more than just the leading technical
forum for the HCI profession. The conference also provides an excellent
opportunity for networking and renewing friendships with colleagues
from around the world.

Conference Reception

19:30 - 21:00 Tuesday, 27 April
Beurs van Berlage, Amsterdam

The Mayor and Aldermen of Amsterdam will join the conference committee
in hosting the conference reception on Tuesday evening. Hors d'oeuvres
and drinks will be served at the Beurs van Berlage, a beautiful
structure built between 1898 and 1903 by the famous Dutch architect,
H.P. Berlage.

Sample delicious international appetisers as you enjoy the company of
friends and colleagues in this lovely social setting. Additional
reception tickets are Dfl. 50 per person and are only available for
purchase at the conference.

You may wish to organise a group to join you for dinner at the
conclusion of the reception. For dining recommendations, inquire at the
RAI Information Desk, review the information in your registration
packet, or speak with one of the local participants.


Fun Run

07:00 - 08:00 Wednesday, 28 April
Organiser: I. Scott MacKenzie, University of Guelph

The five kilometre Fun Run will be held on Wednesday morning in
Amsterdam's centrally located Vondel Park. Individuals and organised
teams are encouraged to join in. Prizes will be awarded in several
categories, including overall male and female winners, best time for
female and male runners over 50, and most outlandish T-shirt design.
The Vondel Park is a lovely place in the early morning hours. Whether
you are a recreational or serious runner, you are invited to join the
fun!


Information Booth

The INTERCHI '93 Information Booth will be located in the registration
area of the conference. It will be a source for information about the
conference and local attractions. The booth hours will be:

Saturday          12:00 - 19:00
Sunday - Thursday    08:00 - 19:00

Registration Booth

The normal operating hours of the RAI Congress Centre make it necessary
to limit registration to the following hours:

Saturday         12:00 - 19:00
Sunday - Wednesday     08:00 - 19:00
Thursday        08:00 - 16:30


Message Service

An incoming telephone line will be installed in the information booth.
The number will appear in the Final Programme. During the conference,
messages can be taken for you at this number and posted on the message
board. You may also post messages for other conference participants on
the message board.


Questions

If you have questions prior to the conference, please contact the North
American or the European Office:

INTERCHI '93 North American Office
P.O. Box 1279
Pacifica, California 94044  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

INTERCHI '93 European Office
Soerenseweg 32
7314 CE Apeldoorn
The Netherlands
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


Special Needs

It is important that you enjoy your participation in INTERCHI '93. If,
due to a disability, you have special requirements, please note this on
your housing form (page 29) and inform us when you send in your
registration form. We will do our best to accommodate you.


----------------------------------------------------------------------------
VISITING AMSTERDAM                                                 pg. 26-27
----------------------------------------------------------------------------

Amsterdam is among the most beautiful cities of Europe. Renowned for
its fascinating architecture and concentric rings of canals spanned by
hundreds of historic bridges, Amsterdam offers all the benefits of a
large city with few of the disadvantages. Here you will find world
class museums, restaurants, cafes, cinemas, and theatres. Participants
can enjoy the city by exploring the many shopping opportunities,
keeping pace with the energetic nightlife, or simply appreciating the
scenic beauty of one of Europe's oldest major cities.

Museums and Historic Sites

Amsterdam is home to several museums of international reputation,
including the Stedelijk museum of modern art, the Van Gogh Museum, and
the Rijksmuseum, which is famous for its large collection of
Rembrandts. Sites of historic interest include the Old Church (Oude
Kerk), and the Anne Frank House, where the author of the famous diaries
hid with her family during the Second World War. See the map on the
next page for additional points of interest.

Canals

Thanks to the extensive network of canals, traffic is largely confined
to a few main roads, leaving large areas of the city as oases of quiet
beauty. Frequent tour boat excursions provide unique sightseeing
opportunities. There is even a "canal taxi" that stops at several
museums.

Tulip Season

Flower-loving participants will be happy to note that INTERCHI '93
takes place in the midst of the tulip season, so a trip to the bulb
fields and the nearby Keukenhof gardens should be especially
worthwhile. A beautiful daily flower market on the Singel canal is a
perennial favourite.

Queen's Day

The Friday after the conference (30 April) is Queen's Day - Amsterdam's
most important holiday. On this day, commemorating the birthday of the
Queen, the entire city is transformed into a giant open-air market and
launches a celebration you won't want to miss. In fact, travel on
Friday will be quite difficult, so plan to stay and enjoy the festive
atmosphere.

Language and Communication

Amsterdam is an international crossroads and the Dutch are a
multilingual people - 92% speak fluent English. Conference participants
should also have no trouble communicating in French, German, or of
course, Dutch! When joining a gathering, either business or social,
please keep in mind that it is usual for newcomers to introduce
themselves. Do not wait to be introduced as this is unlikely to
happen.

Currency

The Dutch unit of currency is the guilder (Dfl.). The currency was
formerly known as the Dutch florin, hence the abbreviation. Bank notes
are issued in denominations of 10, 25, 50, 100, 250, and 1,000
guilders. Coins are circulated in 5 cent, 10 cent, 25 cent, 1 guilder,
2.5 guilder, and 5 guilder pieces. One guilder equals 100 cents.

Climate

Amsterdam weather at the end of April can be unpredictable. Springtime
weather is usually sunny, with intermittent rain showers. Daytime
temperatures normally reach a maximum of 15-20 C (60-68 F), but
evenings can be cold. Bring some warm clothing and a raincoat.

Passports

Get your passport now! Conference participants from countries other
than the Netherlands will need a passport to attend INTERCHI '93. Visas
will not be required for travelers from the EC (European Community) or
North America.

Transport to and from the Airport

Buses and taxis are available for transport to and from the airport,
but conference participants may want to take advantage of the excellent
train service between the airport and the centre of town. Trains leave
the airport every 15 minutes for Amsterdam Central Station (C.S.) or
RAI Station, where trams are available to take you to your hotel. Taxis
are also always available at Central Station. Please note that taxis
are never hailed in the Netherlands, but taken from one of the many
taxi stands throughout the city. Train fare to the town centre is
approximately Dfl. 5 ($3 US).

Please Note: Public transport from the city centre to the airport will
not be easily accessible on Queen's Day (30 April). If you wish to
leave Amsterdam immediately after the conference, you are strongly
encouraged to make travel arrangements for Thursday evening or wait
until Saturday to leave.

Getting to the RAI

INTERCHI '93 will take place at the International RAI Congress Centre
located on Europaplein on the outskirts of the city centre. Amsterdam's
excellent public transport network provides fast, easy and inexpensive
transportation to the RAI from any of the conference hotels. Direct
trams and express trams run between the RAI and the centre of town
every few minutes.

Conference Hotels

The RAI Hotel Service is coordinating conference housing. All
conference hotels offer private baths and convenient access to public
transportation to the RAI. To help you make your hotel selection, the
conference hotels have been classified by geographic location:

Zone 1    within Amsterdam city centre
Zone 2    within walking distance of the RAI
Zone 3    near the RAI
Zone 4    near Schiphol Airport

Of Special Note: Typically only Deluxe and Category A hotels provide
parking facilities, non-smoking rooms or floors, or special access for
disabled persons.

For information on extremely low-cost housing (private baths are not
generally available), you may contact the INTERCHI '93 European Office
at the address listed on page 24.

    Deluxe                Zone

    Golden Tulip Barbizon Centre    1
    Amsterdam Marriott        1
    Hotel Okura             2
    Holiday Inn Crown Plaza        1
    Ramada Renaissance        1

    Category A            Zone

    Golden Tulip Barbizon Palace    1
    Forte Creste Apollo        2
    Holiday Inn Amsterdam        2
    Amsterdam Hilton        3
    Garden Hotel            3

    Category B            Zone

    Pullman Hotel Capitool        1
    Novotel Amsterdam        2
    Memphis Hotel            3

    Categories C and D        Zone

    Ibis Airport Hotel (Category C)    4
    Any other Category C or D hotel    1


----------------------------------------------------------------------------
TRANSPORTATION                                                        pg. 28
----------------------------------------------------------------------------

Air travel to Amsterdam can be arranged through the conference
carriers, KLM Royal Dutch Air Lines or Delta Air Lines. Both carriers
fly into Schiphol International Airport, located about 18 kilometres
southwest of the city.  Currency exchange banks are available in both
the arrival and departure halls.

Public Transport

A "strippen kaart" is used to pay fares for all public transport within
Amsterdam. The fare is one strip per travelling zone plus one
additional strip per ride. Journeys between the RAI and the city centre
are 2 zones, and therefore 3 strips. The cards are stamped in a machine
at the entrance to the metro or inside the tram. A card with 15 strips
can be purchased for approximately Dfl. 10 ($5.50 US). Single journey
cards can be purchased from tram drivers, but they are 50% more
expensive. These cards cannot be used for transport to and from the
airport.

Weekly Transit Passes

Weekly passes for the tram or metro are available from INTERCHI '93 at
a cost of Dfl. 30 ($17 US), which may provide a substantial savings
depending on the amount of travelling you do in Amsterdam. To order a
weekly pass, mark the appropriate box on the back of the conference
registration form (page 32).

Bicycles and Cars

The central city is fairly compact and most points of interest are
within easy walking or cycling distance. Amsterdam's network of bicycle
paths (often indicated by pink pavement) makes cycling here a real
pleasure and a viable transportation alternative. Bicycles can be hired
throughout the city. Pedestrians are advised to avoid walking on bike
paths, as bicyclists have the right of way.

Cars can be hired at the airport, but their use within the city is
strongly discouraged. Traffic is usually heavy enough to make cars a
much slower form of transport than express trams, trams, or even
bicycles. There is a severe shortage of parking in Amsterdam and most
hotels do not provide parking facilities. The RAI has several
exhibition halls in use during INTERCHI '93 and does not expect to have
sufficient parking.


KLM Royal Dutch Airlines

KLM Royal Dutch Airlines is the official carrier for INTERCHI '93. KLM
is also a corporate sponsor of the conference.

Unrestricted Fares

In addition to its usual service to Amsterdam from all over the world,
KLM is offering unrestricted fares for international flights to the
conference from the United States. KLM flies nonstop to Amsterdam  from
the following gateway cities:


Atlanta        Los Angeles
Baltimore    Minneapolis
Chicago        New York
Detroit        Orlando
Houston        San Francisco

KLM's US domestic partner, Northwest Airlines, provides connections
to most of these gateway cities.

Reservations for KLM

To make reservations with KLM, call KLM's Royal Service Desk at:

    1 800 556 1300

    Refer to file: R*INTERCHI

Normal reservation hours are:

08:00 - 19:00 Eastern Standard Time (EST)

Lowest unrestricted fares (KLM will be waiving advance purchase,
minimum stay and Saturday night layover requirements) will be quoted
only through this telephone number.

Payment

All tickets must be purchased directly from KLM by telephone (using
American Express, Visa, MasterCard, or Diner's Club) at the number
listed above. Tickets will be mailed to the participants by KLM.

Mileage Programmes

KLM travel qualifies for mileage awards on Northwest, United,
Continental, Delta, or US Air.

Passengers booked in KLM's business class can request first class on
the domestic flight portion to KLM's gateway cities on Delta,
Northwest, United, Continental, or US Air.


DELTA - We Love to Fly And It Shows

Delta Air Lines, Inc. is the official co-carrier for INTERCHI '93.
Delta services more than 300 cities in 34 countries worldwide.

Gateway Cities

Delta flies nonstop to Amsterdam via widebody jets from New York and
Atlanta. Delta's other US hub cities are:

Los Angeles    Dallas/Fort Worth
Salt Lake City    Orlando
Cincinnati

Reservations for Delta

To make reservations with Delta Air Lines call 1 800 241 6760 in the
United States.

Normal reservation hours are:

07:30 - 23:00 EST, Monday - Friday,
08:30 - 23:00 EST on weekends.

In any other country, contact the local Delta office.

Refer to file: I 4047.

(If you are working with a travel agency, have the agent call Delta and
use this file reference.)

Win Free Tickets

In the spirit of building bridges between worlds, one lucky Delta
passenger flying to Amsterdam for INTERCHI '93 will receive a
complimentary pair of tickets to fly roundtrip to any city serviced by
Delta Air Lines. To enter the drawing, you must provide a copy of your
Delta Air Lines ticket. You may submit this copy at the registration
booth when you pick up your registration materials at the conference.


----------------------------------------------------------------------------
HOUSING FORM                                                          pg. 29
----------------------------------------------------------------------------

Housing reservations cannot be made by e-mail. To request a copy of the
housing form and the list of hotels, please contact one of the following
offices:

INTERCHI '93 European Office
Soerenseweg 32
7314 CE Apeldoorn
The Netherlands
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

INTERCHI '93 North American Office
P.O. Box 1279
Pacifica, California 94044  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

----------------------------------------------------------------------------
REGISTRATION INFORMATION AND CORPORATE SPONSORS                       pg. 30
----------------------------------------------------------------------------

Special Thanks

This conference depends heavily upon the efforts of volunteers.
INTERCHI '93 would not be possible without the contribution made by the
conference committee. Thanks to all of these individuals and the
corporations and institutions whose support has made their
participation possible.

INTERCHI '93 also wishes to acknowledge the following corporate and
institutional sponsors for their generous support:

Apple Computer
Bellcore
Hewlett-Packard
IBM
KLM Royal Dutch Airlines
Philips
Rank Xerox
vrije Universiteit


Registration for the INTERCHI '93 Conference and Tutorials

Because the conference takes place during the tulip season and just
before the national Queen's Day holiday (both of which attract large
numbers of tourists), conference participants are urged to register
early and make arrangements for travel and accommodations as soon as
possible.

Early Registration Discount

A substantial discount is available for forms postmarked or faxed on or
before 8 March 1993.

No telephone or e-mail registrations will be accepted.

Conference registration will be available at the site, but it is
strongly recommended that you register as early as possible by mailing
or faxing your registration form (pages 31-32) along with payment in
Dutch guilders or US dollars to the appropriate address as indicated on
the form.

Conference Registration Fee Includes:

- Three days of technical sessions
- Conference proceedings
- Demonstrations
- Video programme
- The Interactive Experience
- Conference Reception and social events

Tutorial Registration

Full and half-day tutorials will be offered on 25 and 26 April. There
is a separate fee for each tutorial. Registration for tutorials is
limited and is assigned on a first-come, first-served basis.

Workshops and Research Symposium

Workshops will be offered on 24 and 25 April. The Research Symposium
will take place on 23 and 24 April. There will be a separate fee for
those participating in a workshop or the Research Symposium. Upon being
accepted as a participant in one of these activities, you will receive
a special Workshop or Symposium Registration Form from the organiser.
If you are attending the conference as well, this form and the
conference registration form must be completed and returned with
payment.

International Coordinators

INTERCHI '93 extends a special welcome to participants from around the
world. If you have any questions or need assistance with your
registration, please contact one of the International Coordinators:

Michael Tauber
INTERCHI '93 European Coordinator
University Paderborn, FB 17
Warburgerstrasse 100
D-4790 Paderborn
Germany
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]

Hiroshi Ishii
INTERCHI '93 Pacific Rim Coordinator
NTT Human Interface Laboratories
Nippon Telegraph and Telephone Corporation
1-2356 Take, Yokosuka-Shi
Kanagawa
238-03 Japan
E-mail: [e-mail]
Tel:    [phone]
Fax:    [phone]

Don Patterson
INTERCHI '93 North American Coordinator
Lawrence Livermore National Laboratory
7000 East Avenue (L-85, 2-6572)
Livermore, California 94550  USA
E-mail:    [e-mail]
Tel:    [phone]
Fax:    [phone]


----------------------------------------------------------------------------
CONFERENCE REGISTRATION FORM (side 1)                                 pg. 31
----------------------------------------------------------------------------

*** To register using this form, print out both sides of the form, hand print
*** or type all information, and send it by postal mail or fax as noted below
*** (see "Where to Submit this Form").
*** NOTE: Registration forms will not be accepted by e-mail!

Conference Dates
    23-24 April 1993: Research Symposium
    24-25 April 1993: Workshops
    25-26 April 1993: Tutorials
    27-29 April 1993: Conference

Registration Deadlines

8 March:  Forms must be postmarked by this date to qualify for the early
      registration discount.
16 April: Forms accepted by the North American Registration Office until
      this date.
23 April: Forms accepted by the European Registration Office until this date.

First Name          ___________________  Last Name _________________________

Name on Badge       ________________________________________________________

Department          ________________________________________________________

Company/Institution ________________________________________________________

Street Address      ________________________________________________________

City, State/Province _______________________________________________________

Postal Code         ___________________  Country ___________________________

Telephone           ___________________  [ ] Check this box if you do *not*
                                             want your name to be on a mail-
E-mail              ___________________      ing list given or sold to
                                             outside organisations.
Fax                 ___________________


----------------------------------------------------------------------------

Selecting Tutorials

Please indicate your tutorial choices below. Descriptions can be found on
pages 5-14. Use the table below to make sure the tutorials you have chosen
do not conflict with one another. Choose at most one full-day or two half-day
tutorials from each column in the table below. Be sure to calculate Total
Tutorial Units at the bottom of the page as this will affect your conference
fees (see reverse side).

       Sunday 25 April, Full Day, 2 Units
[ ] 01 Designing Graphical Interfaces
[ ] 02 Interactive Multimedia Authoring Platforms
[ ] 03 Enabling Technology for Users w/ Special
[ ] 04 Computer Supported Meeting Environments
[ ] 05 GOMS Model Methodology for UI Design
[ ] 06 Contextual Design: Integrating Cust. Data

       Sunday 25 April, Half Day, Morning, 1 Unit
[ ] 07 Introduction and Overview of HCI
[ ] 08 Managing the Design of the User Interface
[ ] 09 Applying Visual Design: Trade Secrets
[ ] 10 Using Metaphor Effectively in UI Design

       Sunday 25 April, Half Day, Afternoon, 1 Unit
[ ] 11 UI Prototyping Paradigms in the 90's
[ ] 12 Information Visualisation w/ Interactive 3D
[ ] 13 Icon Design
[ ] 14 Practical Approach to On-line Help

       Monday 26 April, Full Day, 2 Units
[ ] 15 Product Usability Survival Techniques
[ ] 16 User-Focused Engineering for Product
[ ] 17 Film Craft in User Interface Design
[ ] 18 Observation and Invention: Scenarios
[ ] 19 Participatory Design Through Games

       Monday 26 April, Half Day, Morning, 1 Unit
[ ] 20 Interactive Learning Environments
[ ] 21 Design and Evaluation of Virtual Realities
[ ] 22 Usability Evaluation & Inspection Methods
[ ] 23 Cost-Benefit and Business Case Analysis
[ ] 24 The Psychology of Software Development

       Monday 26 April, Half Day, Afternoon, 1 Unit
[ ] 25 Collaborative Learning Environments
[ ] 26 Integrative Multimedia Design
[ ] 27 User Interface Tools
[ ] 28 European Health and Safety Directive
[ ] 29 Designing with GUI Standards

____ Sunday Tutorial Units (Maximum of 2)
____ Monday Tutorial Units (Maximum of 2)
____ Total Tutorial Units  (Maximum of 4)

Alternate Tutorial Requests (optional)
____ First Choice     Alternate choices will be used if a requested
____ Second Choice     tutorial is filled or if a time conflict exists.
____ Third Choice
____ Fourth Choice

----------------------------------------------------------------------------

Payment

Registrations may be submitted by fax or postal mail only (telephone and
e-mail registrations will not be accepted).

Registration forms must be accompanied by full payment in Dutch guilders or
US dollars. Forms received without payment will be returned to the sender.

Payment may be remitted by credit card, certified cheque, money order, or
traveler's cheque. All cheques should be made payable to INTERCHI '93.

Please Note

Purchase orders and government vouchers cannot be accepted.
Faxed forms must be paid by credit card.

Where to Submit this Form

Residents of Europe, Africa, and the Middle East must submit payment in Dutch
guilders (Dfl.) only to:

INTERCHI '93 European Registration Office
Novep Conference Organisers
P.O. Box 74144
1070 BC Amsterdam
The Netherlands
Tel:    [phone]
Fax:    [phone]

Residents of North, South, and Central America, Asia, and the Pacific must
submit payment in U.S. dollars ($US) only to:

INTERCHI '93 North American Registration Office
Attention: Laurie Stubbs
2215 NE 45th Avenue
Portland, Oregon 97213-1343  USA
Tel:    [phone]
Fax:    [phone]

    Registration Form Continued on Next Page...

----------------------------------------------------------------------------
CONFERENCE REGISTRATION FORM (side 2)                                 pg. 32
----------------------------------------------------------------------------

[ ] Society Member

Use these rates if you are currently a member of SIGCHI, IFIP, or any of the
cooperating societies listed below. Members of these organisations are
eligible to receive a specially discounted conference registration rate. Please
check all of the societies of which you are currently a member. Then for any one
of these qualifying societies, provide the society name and your membership
number in the space below.

Membership

[ ] ACM            [ ] Cog. Sci. Soc.
[ ] ACM/SIGCHI        [ ] Div. 21 of APA
[ ] ACM/SIGGRAPH    [ ] EACE
[ ] ACM/SIGOIS        [ ] SI/SIG Soft.Ergo.
[ ] ACM/SIGCAPH        [ ] IEEE-CS/CDE
[ ] RAAI        [ ] Russian Applied Ergonomics Assoc.
[ ] IEA         [ ] MACINTER
[ ] IFIP        [ ] NGI
[ ] BCS-HCI        [ ] OCG
[ ] HFS         [ ] SICE-HI
[ ] HFS, EC        [ ] Soft. Psy. Soc.
[ ] AIIA        [ ] Czech Soc. for Cyber. and Comp.
[ ] GI

Society Name ________________________

Membership # ________________________


Fee Category             Before 8 March 1993       After 8 March 1993

Conference only         $US 635    Dfl. 995       $US 955    Dfl. 1495

Conf. + 1 Tutorial unit     $US 890    Dfl. 1395       $US 1340   Dfl. 2095
Conf. + 2 Tutorial units $US 1145   Dfl. 1795       $US 1725   Dfl. 2695
Conf. + 3 Tutorial units $US 1400   Dfl. 2195       $US 2110   Dfl. 3295
Conf. + 4 Tutorial units $US 1655   Dfl. 2595       $US 2495   Dfl. 3895

(The following section does not include conference registration.)
1 Tutorial unit    only     $US 340    Dfl. 530       $US 470    Dfl. 730
2 Tutorial units only     $US 680    Dfl. 1060       $US 940    Dfl. 1460
3 Tutorial units only     $US 1020   Dfl. 1590       $US 1410   Dfl. 2190
4 Tutorial units only     $US 1360   Dfl. 2120       $US 1880   Dfl. 2920

----------------------------------------------------------------------------

[ ] Non-Member

Use these rates only if you are not currently a member of one of the
cooperating societies listed above and you are not currently a full-time
student.

Fee Category             Before 8 March 1993       After 8 March 1993

Conference only          $US 825    Dfl. 1295      $US 1145   Dfl. 1795

Conf. + 1 Tutorial unit     $US 1155   Dfl. 1815      $US 1605   Dfl. 2515
Conf. + 2 Tutorial units $US 1485   Dfl. 2335      $US 2065   Dfl. 3235
Conf. + 3 Tutorial units $US 1815   Dfl. 2855      $US 2525   Dfl. 3955
Conf. + 4 Tutorial units $US 2145   Dfl. 3375      $US 2985   Dfl. 4675

(The following section does not include conference registration.)
1 Tutorial unit    only     $US 415    Dfl. 650       $US 545    Dfl. 850
2 Tutorial units only     $US 830    Dfl. 1300      $US 1090   Dfl. 1700
3 Tutorial units only     $US 1245   Dfl. 1950      $US 1635   Dfl. 2550
4 Tutorial units only     $US 1660   Dfl. 2600      $US 2180   Dfl. 3400

----------------------------------------------------------------------------

[ ] Student

Use these rates only if you are currently a full-time student. You must
include your school name and student ID number below. You will be required
to show a valid current student identification card at the conference to
receive your registration materials.

School Name  ___________________________

Student ID # ___________________________


Fee Category             Before 8 March 1993       After 8 March 1993

Conference only          $US 190    Dfl. 300       $US 275    Dfl. 430

Conf. + 1 Tutorial unit  $US 350    Dfl. 550       $US 520    Dfl. 810
Conf. + 2 Tutorial units $US 510    Dfl. 800       $US 765    Dfl. 1190
Conf. + 3 Tutorial units $US 670    Dfl. 1050      $US 1010   Dfl. 1570
Conf. + 4 Tutorial units $US 830    Dfl. 1300      $US 1255   Dfl. 1950

(The following section does not include conference registration.)
1 Tutorial unit    only     $US 160    Dfl. 250       $US 245    Dfl. 380
2 Tutorial units only    $US 320    Dfl. 500       $US 490    Dfl. 760
3 Tutorial units only    $US 480    Dfl. 750       $US 735    Dfl. 1140
4 Tutorial units only    $US 640    Dfl. 1000      $US 980    Dfl. 1520

----------------------------------------------------------------------------

Registration Fees __________ From appropriate fee table above

Video Tapes       __________ INTERCHI '93 Formal Video Programme _____ NTSC
                             Price: $US 60 / Dfl. 95 per tape     _____ PAL
                  (Indicate quantity and format at right)        _____ SECAM

Weekly Transit Pass __________ Price: $US 17 / Dfl. 30

Total Fees          __________  [ ] $US      [ ] Dfl.

Type of Card   [ ] VISA   [ ] MasterCard   [ ] EuroCard   [ ] American Express

Cardholder Name    ___________________________________________________________

Billing Address    ___________________________________________________________

Card Number ____________________________ Expiration Date __________________

Signature   ____________________________ Date _____________________________

----------------------------------------------------------------------------

Payment

Payment must be made in Dutch guilders or US dollars only, and may be
remitted by credit card, certified cheque, money order, or traveler's cheque.
All cheques should be made payable to INTERCHI '93.

Refund requests must be submitted in writing and must be postmarked before
12 April 1993. Requests for refunds should be directed to the North American
Registration Office only. A 10% cancellation fee will be deducted to cover
processing costs.

Registration can be transferred by giving your conference registration
receipt to a friend or colleague.


----------------------------------------------------------------------------
COMMITTEES                                                           pg. 33
----------------------------------------------------------------------------

INTERCHI '93 Conference Co-Chairs
Bert Arnold, Delft University of Technology (NL)
Gerrit van der Veer, Vrije Universiteit, University of Twente (NL)
Ted White, University of Twente, University of Utrecht (NL)

Advisers
Brian Shackel, Loughborough University of Technology (UK)
Don Patterson, Lawrence Livermore National Laboratory (USA)
Piet Ploeger, Amsterdam Police (NL)

Chairs

Audio-Visual
David Stubbs, Portland, Oregon (USA)
Kevin Schofield, Microsoft Corporation (USA)

Computing
Steven Guest, Loughborough University of Technology (UK)

Industry Liaison
Ian McClelland, Philips Corporate Industrial Design (NL)

International Relations
Hiroshi Ishii, NTT Human Interface Laboratories (J)
Don Patterson, Lawrence Livermore National Laboratory (USA)
Michael Tauber, University Paderborn (D)

Local Arrangements
Steven Pemberton, CWI (NL)

Merchandising
Tracy Roberts, Bell-Northern Research Ltd. (C)

Publications
Stacey Ashlund, Digital Equipment Corporation (USA)
Kevin Mullet, SunSoft, Inc. (USA)

Publicity
Beth Adelson, Rutgers University (USA)
Rosemary Wick, Public Relations Consultant (USA)

Registration
Steve Anderson, Lawrence Livermore National Laboratory (USA)

Treasurer
Paul Brennan, Northern Telecom Canada Ltd.  (CDN)

Financial Adviser
Wendy Mackay, Rank Xerox EuroPARC (UK)

Student Volunteers
Geert de Haan, Vrije Universiteit (NL)
Patrick Lynch, Portland, Oregon (USA)

Technical Programme
Austin Henderson, Xerox Corporation (USA)
Erik Hollnagel, CRI (DK)

Demonstrations
Dominique Scapin, INRIA (F)

Doctoral Consortium
Thomas Green, MRC-APU (UK)
David Gilmore, University of Nottingham (UK)

Exhibitions
Karel Brookhuis, Traffic Research Centre (NL)

Interactive Experience
Catherine Weaver, Excelsior Writing Services (CMD)

Overviews
Allan MacLean, Rank Xerox EuroPARC (UK)

Panels
Paul Booth, University of Salford (UK)
Jarrett Rosenberg, SunSoft, Inc. (USA)

Papers
Guy Boy, EURISCO (F)
Jakob Nielsen, Bellcore (USA)

Short Papers
Gilbert Cockton, University of Glasgow (UK)
Teresa Roberts, US WEST Advanced Technologies (USA)

Special Interest Groups
Sebastiano Bagnara, University of Siena (I)

Tutorials
Tom Carey, University of Guelph (CDN)
Michael Wilson, SERC Rutherford Appleton Laboratory (UK)

Videos
Angela Lucas, Logica (UK)

Workshops
Jurgen Ziegler, Fraunhofer Institute IAO (D)

European Office
Elly Lammers, Charlotte White, University of Twente (NL)

North American Office
Carol Klyver, Foundations of Excellence (USA)

IFIP Technical Committee TC.13 on Human-Computer Interaction

M. Tauber, Austrian Computer Society (A)
J. Hammond, Australian Computer Society (AUS)
M. Noirhomme-Fraiture, Federation des Associations Informatiques
   de Belgique (B)
S. Denchev, Bulgarian Academy of Sciences (BG)
J. A. Pino, Centro Latino-americano de Estudios Informatica (RCH)
V. Matousek, Czechoslovak Committee for Data Processing (CS)
L. Lovborg, Danish Federation for Information Processing (DK)
P. Lehtio, Finnish Information Processing Association (SF)
G. Ligozat, Association Francaise des Sciences et Technologies de
   l'Information et des Systemes (F)
H.J. Bullinger, Gesellschaft fur Informatik (D)
P.K. Patwardhan, Computer Society of India (IND)
H. Yamada, Information Processing Society of Japan (J)
G.C. van der Veer, Nederlands Genootschap voor Informatic (NL)
S A. Arnesen, Norwegian Computer Society (N)
Chiu Kok Lan, Singapore Computer Society (SGP)
J. Gonzalez Abascal, Federacion Espanola de Sociedades de Informatica (E)
T. Gluck, Swedish International Federation for Information Processing (S)
R. Marty, Swiss Federation for Information Processing (CH)
B. Shackel, British Computer Society (UK)
J. Karat, Federation on Computing U.S. (USA)
A. J. Westlake, Affiliate Member International Association for Statistical
   Computing
D. Dolan, IFIP Trustee, Cognizant Officer TC.13
B. Shackel, Chairman TC.13
P. Gorny, Chairman WG 13.1
M. J. Tauber, Chairman WG 13.2
J. Gonzalez Abascal, Chairman WG 13.3

ACM/SIGCHI Executive Committee

Co-Chairs
Austin Henderson, Xerox Corporation
Peter Polson, University of Colorado

Vice Chair of Operations
Tom Hewett, Drexel University

Vice Chair of Conference Planning
Robert J.K. Jacob, Naval Research Laboratory

Treasurer
Dan R. Olsen, Jr., Brigham Young University

Co-Secretaries
Lisa Neal, EDS Center for Advanced Research
Beth Adelson, Rutgers University

Past Chair
Wendy Mackay, Rank Xerox EuroPARC

SIGCHI Bulletin Editor
William Hefley, Carnegie Mellon University

SIGCHI Advisory Board
John L. Bennett, San Jose, California
Shelley Evenson and John Rheinfrank, Fitch RichardsonSmith
Gene Lynch, Tektronix, Inc.
Don Patterson, Lawrence Livermore National Laboratory

SIGCHI Adjunct Chairs

Curriculum Development
Tom Hewett, Drexel University

Education
Gary Perlman, The Ohio State University

Identity
Suzanne Watzman, Watzman Information Design

International
Bradley Hartfield, Universitaet Hamburg - SWT
Dianne Murray, University of Surrey

Local SIG's
Vivienne Begg, SunSoft, Inc.

Membership/Volunteers
Stacey Ashlund, Digital Equipment Corporation

Publications
Peter Polson, University of Colorado

Public Relations
Rosemary Wick, Public Relations Consultant

Special Interest Areas
Bill Anderson, Xerox Corporation

Standards
Pat Billingsley, Interactive Technologies

UI Magazine
Bill Hefley, Carnegie Mellon University

Society Liasons

ACM
Diane L. Darrow

ACM/SIGGRAPH
Branko Gerovac, Digital Equipment Corporation

The British HCI Group
Dianne Murray, University of Surrey

Professional Services

Executive Administrator, Production Consultant
Carol Klyver, Foundations of Excellence (USA)

Conference Management
Iris Allebrandi, Novep (NL)
Paul Henning, CLC  (USA)

Design
Wienik Everts (NL)

Design Consultant, Production
JoAnne Maass (USA)

Printing Services
Todd McCartney, Trademark Graphics (USA)

Photo Credits

Cover photo courtesy of VVV
All other photos courtesy of Amsterdam Bureau of Tourism


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ABOUT ACM/SIGCHI                                                      pg. 34
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Founded in 1947, the Association for Computing Machinery (ACM) is the
largest and oldest educational and scientific computer organization in
the industry today.  ACM's name reflects the concerns of its founders
(i.e., machinery), but ACM's vitality stems from its members - their
ideas and experiences. ACM is a society of individuals, a living
vehicle for the continuity of professional standards and traditions.
>From a dedicated group of 78, ACM is now 83,000 strong, with 34 special
interest groups (SIGs), including SIGCHI (Special Interest Group for
Computer and Human Interaction), and more than 600 chapters and student
chapters.

The scope of SIGCHI consists of the study of the human-computer
interaction process and includes research and development efforts
leading to the design and evaluation of user interfaces. The focus of
SIGCHI is on how people communicate and interact with computer systems.
SIGCHI serves as a forum for the exchange of ideas among computer
scientists, human factors scientists, psychologists, social scientists,
systems designers and end users. Over 5,000 professionals work together
toward common goals and objectives.

Membership applications for ACM/SIGCHI can be obtained by contacting
the ACM Headquarters via electronic mail at [e-mail] or by
calling [phone].
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*kiss**hug**kiss**smooch**kiss**hug**kiss**smooch**kiss*
      More affection than a .sig file should have!!!
*hug**smooch**kiss**hug**hug**smooch**hug**kiss**smooch*