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  1. Path: sparky!uunet!spool.mu.edu!darwin.sura.net!zaphod.mps.ohio-state.edu!pacific.mps.ohio-state.edu!linac!att!cbnewsi!cbnewsh!att-out!rutgers!cmcl2!adm!news
  2. From: andersen@marvin.ama.ttu.edu (Kim Andersen)
  3. Newsgroups: comp.sys.sgi
  4. Subject: Re: Frustrated with SGI support..
  5. Message-ID: <34842@adm.brl.mil>
  6. Date: 30 Dec 92 23:56:04 GMT
  7. Sender: news@adm.brl.mil
  8. Lines: 14
  9.  
  10. I have several SGI systems, all different models.  I was very happy with
  11. the hotline service the first couple years - they were very speedy and
  12. knowledgable.  HOWEVER, response time has increased dramatically (coupled
  13. with a seeming decrease in competence) over the past year and a half.
  14. Ever since 4.0.X was released.  Now I don't bother to call the hotline
  15. anymore because on the rare occasion that I get a return call, they have
  16. no clue anyway.
  17.  
  18. Sorry, guys, but that's my experience.
  19.  
  20.  
  21. Kim Andersen                 |  It's only ones and zeroes.
  22. Harrington Cancer Center     |  The wonder is that
  23. andersen@marvin.ama.ttu.edu  |  it does anything at all.  -- anonymous
  24.