If you experience any technical problems, our Technical Support Team will be more than happy to assist you. Please call (425) 644-4343 between 8:00 a.m. and 4:45 p.m., Pacific Standard Time, Monday through Friday. We can be reached by Fax at (425) 644-7697, or by mail at the following address:
Sierra On-Line offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (206) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via BBS.
NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $ 5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards.
* Returns to this address valid in North America only.
THE SIERRA NO-RISK GUARANTEE
The Promise: We want you to be happy with every Sierra product you purchase from us. Period. If for any reason you're unhappy with the product, return it within 30 days for an exchange or a full refund EVEN IF YOU BOUGHT IT RETAIL. (Hardware ordered direct must be returned within ten days.)
The Only Catch: You've got to tell us why you don't like the game. Otherwise, we'll never get any better. Send it back to us and we promise we''ll make things right. (If you bought it at a retail outlet, please send your original sales receipt.)
$.75 per minute (must be 18 years or older, or have parental permission).
You may also contact Direct Sales to inquire whether a hint book is available for your product.
On-Line Hints:
Access Sierra's BBS through CompuServe by typing GO SIERRA
Access the Sierra Forum on America On Line with the keyword: SIERRA
Hint Line, Canada:
1-900-451-3356
Hint Line, France:
08-36-68-46-50 (hint line)
2,23F TTC la minute; tariff en vigueur au 1 juillet 1996. (France mΘtropolitaine seulement)
Hint Line, United Kingdom:
Old Games Hint Line: (0118) 920-9109
New Programs hint line: (0891) 660-660 (within the UK only)
New Sierra Hint Line:
For adventure programs released after January 1st, 1993. Charged 50p/minute at all times. Maximum call length 7.5 minutes. Maximum charge is ú3.75. Must have permission of the person who pays the phone bill before calling. Line available in the UK only. Requires a touch tone phone.
Old Sierra Hint Line:
For adventure games released up to December 31st, 1992. Calls are charged at normal telephone rates. Requires a touch tone phone, 24 hour line.
Hint Line, Deutschland:
0190 - 515 616(hint line)
Kosten: 1,20 DM pro Minute (Nur in Deutschland verfⁿgbar) 24Std. /Tag
