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<html> <head> <meta HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=windows-1252"> <meta NAME="GENERATOR" CONTENT="Microsoft FrontPage 4.0"> <title>ATTACH TO HAND</title> <meta NAME="Template" CONTENT="E:\MSOFFICE\OFFICE\html.dot"> </head> <body LINK="#0000FF" VLINK="#800080"> <a name="ATTACH TO HAND">Attach to Hand</a> Copyright (c) TLA Software 1999-2000 All rights reserved. Send comments or suggestions via email to <a href="mailto:tlasoft@attglobal.net">TLA software</a>. TABLE OF CONTENTS <a href="#ORDERING INFORMATION">Ordering Information</a> <a href="#SYSTEM REQUIREMENTS">System Requirements</a> <a href="#Why Do I Want Attach to Hand">Why do I Want Attach to Hand?</a> <a href="#SOFTWARE SPECIFICS">Software Specifics</a> <a href="#PALM SPECIFICS">Palm Specifics</a> <a href="#Outlook Specifics">Outlook Specifics</a> <a href="#How to Set Up Attach to Hand">How to Set Up Attach to Hand</a> <a href="#For Rules Wizard">Rules Wizard setup</a> <a href="#INBOX ASSISTANT">Inbox Assistant setup</a> <a href="#What options can be set in Attach to Hand">What Options can be set in Attach to Hand?</a> <a href="#What is the Difference Between Unregistered and Registered Versions of Attach to Hand">What is the Difference Between Unregistered and Registered Versions of Attach to Hand?</a> <a href="#What Palm Software do I use to read converted file attachments">What Palm Software do I use to read converted file attachments?</a> <a href="#Note to MiniCalc users">Note to MiniCalc users</a> <a href="#Note to Quicksheet users">Note to Quicksheet users</a> <a href="#Note to Tinysheet users">Note to Tinysheet users</a> <a href="#How do I Register Attach to Hand">How do I Register Attach to Hand?</a> <a href="#Attach to Hand Special Features for Computer with Multiple Users">Attach to Hand Special Features for a Computer with Multiple Users</a> <a href="#Attach to Hand Program Restrictions">Attach to Hand Program Restrictions</a> <a href="#Troubleshooting">Troubleshooting</a> <a href="#Acknowledgments">Acknowledgments</a> <a href="#Notices">Notices</a> <a name="ORDERING INFORMATION">Ordering Information</a> Attach to Hand may be purchased directly from the distributor listed below or you may mail in the form in the Order.htm document. <address style="float: none"> PalmGear H.Q. </address> <address style="float: none"> 2500 East Randoll Mill Road, Suite 117 </address> <address style="float: none"> Arlington, TX 76017 </address> <address style="float: none"> Sales: 800.741.9070 </address> <address style="float: none"> Phone: 817.461.3480 | Fax: 817.461.3482 </address> <address style="float: none"> Email: <a href="mailto:webmaster@palmgear.com">webmaster@palmgear.com</a> </address> <address style="float: none"> Web site: <a href="http://www.palmgear.com">http://www.palmgear.com</a> </address> <address> Copyright(c) 1997-2000 All Rights Reserved. </address> Click on the image below to purchase<a href="http://www2.viaweb.com/pilotgearsw/tlasoftware.html"> <img alt="PGHQbuy.jpg (9470 bytes)" src="PGHQbuy.jpg" width="200" height="71"></a> <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="SYSTEM REQUIREMENTS">System Requirements</a>: <menu style="margin-top: 0; margin-bottom: 0"> <li>Microsoft Windows 95 or 98 or NT Workstation 4.0</li> <li>Pentium 100 MHz (or higher) IBM or 100% compatible PC</li> <li>32 MB RAM</li> <li>5MB free hard drive space</li> <li>*Microsoft Outlook 97, 98, or 2000</li> <li>*Microsoft Outlook Inbox Assistant or Rules Wizard </li> <li>PalmPilot Pro, Palm III, Palm IIIx, Palm IIIe, Palm IIIc, Palm IIIxe, Palm V, or Palm Vx device</li> <li>+Palm Desktop 2.0 or 3.0</li> <li>Palm HotSync 2.0 or 3.0</li> </menu> *see <a href="#Outlook Specifics">Outlook Specifics</a> below +see <a href="#PALM SPECIFICS">Palm Specifics</a> below Optional: <ul style="margin-top: 0; margin-bottom: 0"> <li>Microsoft Word 97 or 2000 (required to convert DOC, RTF, TXT file attachments)</li> <li>Microsoft Excel 97 or 2000 (required to convert XLS, CSV file attachments)</li> <li>A Palm DOC reader (required to read converted MS Word files)</li> <li><a href="http://www.ddhsoftware.com">HanDBase</a>, <a href="http://www.land-j.com">JFile</a>, <a href="http://www.solutions.hand.org">MiniCalc</a>, <a href="http://www.cesinc.com">Quicksheet</a>, or <a href="http://www.iambic.com">Tinysheet</a> (required to read converted MS Excel files)</li> </ul> <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="Why Do I Want Attach to Hand">Why Do I Want Attach to Hand?</a> Attach to Hand automatically processes email attachments according to rules that you specify and delivers those file attachments to your Palm device with just a touch of the HotSync button! There is no other program for Palm OS devices like Attach to Hand. Attach to Hand can be used to keep your Palm device up to date on whatever important documents, spreadsheets, schedules, databases, games, etc. that you choose. For example, your company may send out revised schedules frequently as Microsoft Word or Excel email attachments. Just create a rule in Outlook so that Attach to Hand will recognize these email messages. Then HotSync your Palm device to get the new files once they arrive in your Inbox. Choose from among many popular Palm DOC readers, spreadsheets, and databases to read the converted Word and Excel files on your Palm device. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="SOFTWARE SPECIFICS">Software Specifics</a> <blockquote> <a name="PALM SPECIFICS">Palm Specifics</a>: Attach to Hand requires that Palm Desktop 2.0 or 3.0 be installed on the PC. Each Palm device user who plans to HotSync to the PC must perform at least one HotSync on that PC before you install Attach to Hand. The HotSync procedure creates the necessary user names and directories for Palm Desktop. </blockquote> <blockquote> <a name="Outlook Specifics">Outlook Specifics</a>: If you are using Microsoft Outlook 98 or 2000 without Microsoft Exchange server, you have the Rules Wizard included. If you are using Microsoft Outlook as a client to Microsoft Exchange server you should have Inbox Assistant (or Rules Wizard) as a menu option under Tools on the Microsoft Outlook menu bar. If you have Outlook 97 and do not have Inbox Assistant, you will need to download the Rules Wizard from <a href="http://premium.officeupdate.microsoft.com/download/officeupdate/ruleswiz.exe">http://officeupdate.microsoft.com/downloadDetails/ruleswiz.htm?s=/downloadCatalog/dldoutlook.asp</a> . Next you will need to set up a rule with Inbox Assistant or the Rules Wizard. </blockquote> <h5><a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a></h5> <a name="How to Set Up Attach to Hand">How to Set Up Attach to Hand</a> Attach to Hand is launched via a Custom Action in Microsoft Outlook. After you have properly configured your system as outlined in the Software Specifics section above, install Attach to Hand by running the setup.exe program included with Attach to Hand. You will need to create a rule in Microsoft Outlook to identify which incoming mail messages you will process. You may need to work with the senders of these messages to make sure your rule will identify which messages have file attachments meant to be transferred to your Palm device. Next, choose Inbox Assistant or Rules Wizard from the Tools menu in Outlook. Follow the instructions below. <blockquote> <a name="For Rules Wizard">For Rules Wizard</a> ... (Screen shots from Outlook 2000) <ul> <li>Click the "New" button. </li> </ul> <img src="Image1.gif" width="477" height="499" alt="Image1.gif (10631 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen select "Check messages when they arrive" then click the "Next" button. </li> </ul> <img src="Image2.gif" width="588" height="441" alt="Image2.gif (22840 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen choose one of the listed options (e.g. "with specific words in the subject") as a condition. </li> </ul> <img src="Image4.gif" width="588" height="441" alt="Image4.gif (25531 bytes)"><ul> <li>On the same screen scroll down the list of conditions and check "which has an attachment". Then click on "specific words" in the Rule description box.</li> </ul> <img src="Image4a.gif" width="588" height="441" alt="Image4a.gif (25244 bytes)"><ul> <li>On the next screen type in the phrase to search for (e.g. "Attach to Hand test subject heading" in the subject heading.) Click the "Add" button, then click "OK."</li> </ul> <img src="Image5.gif" width="491" height="267" alt="Image5.gif (3485 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen click on the "Next" button.</li> </ul> <img src="Image6.gif" width="588" height="441" alt="Image6.gif (25811 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen choose "perform a custom action" from the next list. Next click on "a custom action" in the Rule description box.</li> </ul> <img src="Image8.gif" width="588" height="441" alt="Image8.gif (21001 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen select the combo box under "Choose an action to be performed." Select "Launch" from the combo box list. (If "Launch" is not in the menu then Attach to Hand is not installed properly. You should close all programs and attempt to reinstall Attach to Hand.)</li> </ul> <img src="Image9.gif" width="332" height="221" alt="Image9.gif (3747 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>Below the combo box is a label that says "Action value." Click the "Change" button next to it.</li> </ul> <img src="Image7.gif" width="332" height="221" alt="Image7.gif (3713 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen find the AttInst.EXE file in the directory to which you installed Attach to Hand. Select it and click the "Open" button.</li> </ul> <img src="Image11.gif" width="566" height="319" alt="Image11.gif (6013 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen click the "OK" button.</li> </ul> <img src="Image12.gif" width="332" height="221" alt="Image12.gif (3997 bytes)"> <ul> <li>Click the "Next" button when you return to the screen shown below.</li> </ul> <img src="Image10.gif" width="588" height="441" alt="Image10.gif (26083 bytes)"> <ul> <li>On the next screen select any rule "exceptions" that you desire. Click the "Next" button to go on.</li> </ul> <img src="Image12a.gif" width="588" height="441" alt="Image12a.gif (26648 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>Click the "Finish" button.</li> </ul> <img src="Image13.gif" width="588" height="493" alt="Image13.gif (21198 bytes)"> Congratulations! You have finished configuring your Outlook rule for Attach to Hand. Whenever you receive incoming mail, your rule will check to see if that message meets the criteria you set up for Attach to Hand. If it does, Attach to Hand will copy the (first) message attachment so that it is ready to be installed to your Palm device the next time you perform a HotSync. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> For <a name="INBOX ASSISTANT">Inbox Assistant</a> ...<ul style="margin-top: 0; margin-bottom: 0"> <li>In the "Inbox Assistant" window click the "Add Rule" button.</li> </ul> <img src="Image14.gif" width="626" height="275" alt="Image14.gif (9379 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen, the "Edit Rule" window, set up your rule criteria.</li> </ul> <img src="Image15.gif" width="576" height="563" alt="Image15.gif (11187 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>In the section with the label "When a message arrives that meets the following conditions," set up your filter criteria (e.g. "Attach to Hand test subject heading" in the subject heading.) After you do this, click the "Advanced" button.</li> </ul> <img src="Image16.gif" width="576" height="563" alt="Image16.gif (11898 bytes)"><ul> <li>On the next screen, the "Advanced" window, select the check box marked "Only items with attachments". Then click the "OK" button.</li> </ul> <img src="Image16a.gif" width="680" height="569" alt="Image16a.gif (10670 bytes)"><ul> <li>On the next screen, the "Edit Rule" window, select the check box marked "Custom."</li> </ul> <img src="Image17.gif" width="576" height="563" alt="Image17.gif (12147 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>Next select the down arrow in the combo box next to "Custom." If Attach to Hand is properly installed, you should see "Launch" as an entry in the combo box. Select "Launch"</li> </ul> <img src="Image18.gif" width="576" height="563" alt="Image18.gif (12235 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen, the "Program to Launch" window, locate the AttInst.exe file. AttInst.exe is in the directory to which you installed Attach to Hand. Select "AttInst.exe". Click on the "Open" Button.</li> </ul> <img src="Image20.gif" width="566" height="319" alt="Image20.gif (6042 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen, the "Edit Rule" window, Click the "OK" button.</li> </ul> <img src="Image21.gif" width="576" height="563" alt="Image21.gif (12849 bytes)"> <ul style="margin-top: 0; margin-bottom: 0"> <li>On the next screen, the "Inbox Assistant" window, Click "OK" to close Inbox Assistant.</li> </ul> <img src="Image22.gif" width="626" height="275" alt="Image22.gif (9596 bytes)"> </blockquote> <blockquote> Congratulations! You have finished configuring your Outlook rule for Attach to Hand. Whenever you receive incoming mail, your rule will check to see if that message meets the criteria you set up for Attach to Hand. If it does, Attach to Hand will copy the (first) message attachment so that it is ready to be installed to your Palm device the next time you perform a HotSync. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> </blockquote> <a name="What options can be set in Attach to Hand">What Options can be set in Attach to Hand?</a> When you have installed Attach to Hand, the Attach to Hand Options program will appear on your Start menu under "Attach to Hand." The Attach to Hand Options program allows you to control all of the following: <ul> <li>the display of messages when Attach to Hand finishes processing an incoming email message</li> <li>the display of a system tray icon when Attach to Hand finishes processing an incoming email message</li> <li>the permanent deletion of email messages after they have been processed</li> <li>the installation of email attachments to all Palm Desktop Users on a computer</li> <li>the types of file attachments you want to process</li> <li>the Palm file formats to which you want to convert your email file attachments</li> <li>the maximum number of attachments per email message that is processed</li> <li>the maximum size of an attachment to be processed</li> </ul> <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="What is the Difference Between Unregistered and Registered Versions of Attach to Hand">What is the Difference Between Unregistered and Registered Versions of Attach to Hand?</a> The unregistered version is a trial version that expires after 30 days. No features are disabled in the unregistered version. Both unregistered and registered versions work on computers with one or more Palm Desktop users. <a name="What Palm Software do I use to read converted file attachments">What Palm Software do I use to read converted file attachments?</a> In addition to .PRC and .PDB files, Attach to Hand can process Microsoft Word (.DOC) files, Microsoft Excel (.XLS) files, Rich Text format (.RTF) files, text (.TXT) files, and comma-separated value (.CSV) files. Word, rich-text format, and text files can be converted to the Palm DOC format. You can read Palm DOC files with a DOC reader. Several shareware and commercial DOC readers can be found at <a href="http://www.palmgear.com">http://www.palmgear.com</a>. Excel and comma-separated value files can be converted to JFile, JFile 4.x, HanDBase, MiniCalc, Quicksheet, or Tinysheet format. Use the Attach to Hand Options program to choose which of these programs you want to use to read converted Excel or CSV files. JFile can be found at <a href="http://www.land-j.com">http://www.land-j.com</a>. HanDBase can be found at <a href="http://www.ddhsoftware.com">http://www.ddhsoftware.com</a>. MiniCalc can be found at <a href="http://www.solutions.hand.org">http://www.solutions.hand.org</a>. Quicksheet can be found at <a href="http://www.cesinc.com">http://www.cesinc.com</a>. Tinysheet can be found at <a href="http://www.iambic.com">http://www.iambic.com</a>. <blockquote> <a name="Note to MiniCalc users">Note to MiniCalc users</a>: Attach to Hand is only compatible with MiniCalc version 4.5 and higher. You must install the pimc.xla Excel add-on and the MiniCalc Sync Manager (mcm.exe) files included with MiniCalc. These files are necessary for MiniCalc to work with Attach to Hand. <a name="Note to Quicksheet users">Note to Quicksheet users</a>: If you are using Quicksheet with Attach to Hand you must install and activate the Quicksheet conduit. Attach to Hand was tested with Quicksheet 5.0. <a name="Note to Tinysheet users">Note to Tinysheet users</a>: If you are using Tinysheet with Attach to Hand you must install the Tinysheet conduit. Attach to Hand works with both the Tinysheet version 2 and the Tinysheet version 3 conduits. Attach to Hand was tested with Tinysheet 2.56 and Tinysheet 3.0. </blockquote> <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="How do I Register Attach to Hand">How do I Register Attach to Hand?</a> First install Attach to Hand and make sure it performs to your satisfaction. You may register Attach to Hand by using the enclosed Order.htm form. You may also register on-line at <a href="http://www2.viaweb.com/pilotgearsw/tlasoftware.html">http://www2.viaweb.com/pilotgearsw/tlasoftware.html</a>. When you register you will need to include your Attach to Hand product registration number. To generate a registration number, first set up Attach to Hand to process an incoming message. (Instructions are provided in this manual.) After you have successfully processed an incoming message with Attach to Hand, locate your Attach to Hand registration number. Here's how: Click on your Windows Start button. Then, select "Programs" then "Attach to Hand" then "Attach to Hand Options." Here is the initial screen for the Attach to Hand Options program. <img src="Image26.gif" width="554" height="451" alt="Image26.gif (7887 bytes)"> <ul> <li>On the next screen, the Attach to Hand "Options" window, select "Registration Code" from the help menu.</li> </ul> <img src="Image27.gif" width="554" height="451" alt="Image27.gif (8367 bytes)"> <ul> <li>On the next screen, the "Attach to Hand Registration" window, your registration number should be listed. If you prefer you can just click the "Send" button to create a new email message in Outlook that automatically fills in your registration number and Palm user name and the email address for TLA Software. When you are done creating the new email message, click "Send" and the message will be saved to your Outbox and sent the next time you connect to your mail server.</li> </ul> <blockquote> Note: If you are using Outlook as a client to Microsoft Exchange Server and do not have a "default profile" for Outlook, you will not be able to use the Send button to send in your registration number. You will need to create an email message manually and copy the registration number into the message yourself. </blockquote> <img src="Image28.gif" width="484" height="350" alt="Image28.gif (7140 bytes)"> WARNING: Do not type in a code until you have obtained the correct code from TLA Software! An incorrect code could disable Attach to Hand. When you have paid and sent in your registration number, TLA Software will send you your code. When you have received your code from TLA Software, type in your code on the Attach to Hand Options "Registration code" screen shown above. This code will convert your copy of Attach to Hand from the unregistered to the registered version. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="Attach to Hand Special Features for Computer with Multiple Users">Attach to Hand Special Features for a Computer with Multiple Users</a> Attach to Hand is ideal for computers with one or with multiple Palm Desktop users. If you have only one Palm Desktop user name on the computer on which Attach to Hand is installed, all messages fitting the rule that you create will be processed by Attach to Hand. If there are many Palm Desktop users on the same computer, Attach to Hand allows you to send an email attachment to all users OR only to the users you specify. Here are the instructions when you have multiple Palm Desktop user names: Instructions to message receivers: If you want all Palm Desktop Users on one computer to receive all email that Attach to Hand processes on that computer, go to the Attach to Hand Options program. Here's how to find and configure Attach to Hand Options. On the receiving computer, go to the Windows Start button->Programs->Attach to Hand->Attach to Hand Options. On the Attach to Hand Options screen, make a check in the box that says "Install processed attachments to all Palm users on this computer." Instructions to message senders: If you want to customize which of multiple users on one computer receives incoming email attachments processed by Attach to Hand, use the instructions listed below: - On the receiving computer(s), uncheck the box in Attach to Hand Options for "Install processed attachments to all Palm users on this computer." - To send the message attachment to ALL user names listed in Palm Desktop on the receiving computer, make sure that the phrase "All Palm Users" is in the body of the message you send. The phrase "All Palm Users" is case sensitive. You must include it with each word capitalized as illustrated. - To send the message attachment only to specified users, include those user names in the body of the message you send. Names in the message must match Palm Desktop user names exactly. Name identification is case sensitive. NOTE: If "Install processed attachments to all Palm users on this computer" is unchecked, and "All Palm Users" AND individual user names are listed in the body of the message, the message attachment will go to all users of Palm Desktop on the receiving computer. If "All Palm Users" is not specified and no user names appear in the body of the incoming message, NO users will get the message attachment. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="Attach to Hand Program Restrictions">Attach to Hand Program Restrictions</a> Attach to Hand is designed for users with moderate email traffic. When many incoming email messages arrive in your Outlook inbox at the same time, Attach to Hand may not copy attachments successfully. You should leave Outlook running at all times or check for new email frequently to minimize the chances of this problem. By design, when Attach to Hand processes a new file attachment that matches the name of a previous file attachment, the old file will be overwritten. This behavior facilitates automatic file updates. If you do not want a file overwritten, simply rename it or copy it as another filename. In the Attach to Hand Options program, if you want to increase the maximum limits for email attachment numbers or size, there are some things you should do to improve your chances of successfully processing larger or multiple attachments. First, leave Outlook running on your computer at all times and check your email frequently. Second, your computer needs at least a 300 MHz processor and 64-128 MB RAM. On slower computers and computers with less than 64MB of RAM, Attach to Hand may not convert larger or multiple attachments successfully. Email messages with a large file attachment or more than one attachment may produce "out of memory", "server busy", or other error messages. If you experience this problem, go to the Attach to Hand Options program on your Start menu. Try changing the maximum number of attachments processed to "1" and setting the maximum file size to "50000" bytes. Another scenario in which file attachments may not convert is when an attachment exceeds the limits of the Palm OS program to which you are converting the attachment. If this occurs, please consult the documentation accompanying that Palm OS program. Attach to Hand uses the Microsoft file conversion routines for compatibility with as many DOC and XLS file versions as possible. This compatibility comes at the cost of slower file conversions of DOC and XLS file types. To preserve the most formatting when converting an Excel XLS file, configure the Attach to Hand Options program to convert XLS files to MiniCalc, Quicksheet, or Tinysheet format. You will need to have MiniCalc, Quicksheet, or Tinysheet installed on your Palm device to read files in their formats. When using Attach to Hand with Quicksheet or Tinysheet, you must install and enable their accompanying desktop conduit software! For conversions to JFile or HanDBase, Attach to Hand uses the "Save As CSV (comma delimited)" converter in Excel. As a result, Attach to Hand will convert only the first worksheet in an Excel workbook file to these database formats. An Excel worksheet with several "sets" of data may not convert cleanly. Attach to Hand uses the "Save As Text Only" converter in Word. Therefore, only plain text is preserved during DOC file conversions. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="Troubleshooting">Troubleshooting</a> Problem: When I look at the Attach to Hand Options registration code screen, I find that the registration number is blank. <blockquote> Answer: The registration number is generated after the first time you process an incoming message with Attach to Hand. The 30 day trial period for the unregistered version of Attach to Hand does not begin until after you process your first message. </blockquote> Problem: When I select "Launch" then hit the CHANGE button in the "Custom Action" sequence, I don't get a dialog box to find the AttInst.EXE file. <blockquote> Answer: This symptom usually indicates a problem in the Windows system registry. If you have an English version of Windows, it is likely that Attach to Hand did not install properly. You should make sure all programs are closed, then reinstall Attach to Hand. If you have a non-English version of Windows, you may need to change a registry entry. To do so, run REGEDIT. Then find the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Custom Actions key. Change the path name in the value data for the "Launch" value name to point to the correct location of the launcher.dll file. In English, the path name will be something like "C:\Program Files\Microsoft Exchange\Custom Actions\Launcher.dll" </blockquote> Problem: I can't figure out how to get Attach to Hand to work with Outlook Express. <blockquote> Answer: Microsoft has not yet provided the necessary "hooks" for Attach to Hand to work with Outlook Express. </blockquote> Problem: Attach to Hand only saves the first file attachment in a message. <blockquote> Answer: Attach to Hand has been written to minimize the risk of overloading the Launch program. Processing multiple attachments may be added to a future release if doing so doesn't compromise the reliability of Attach to Hand </blockquote> Problem: Attach to Hand gives me an error message when my rule processes messages without attachments. How can I prevent this error? <blockquote> Answer: Both Rules Wizard and Inbox Assistant rules can be configured to process only messages with attachments. See the <a href="#For Rules Wizard">Rules Wizard setup</a> or <a href="#INBOX ASSISTANT">Inbox Assistant setup</a> section of this manual. </blockquote> Problem: I can't find Attach to Hand on my Palm device. I can't find the files on my Palm device that Attach to Hand has processed. <blockquote> Answer: Attach to Hand does not install on your Palm device. Whenever you HotSync, Attach to Hand does install the attachments it converts to your Palm device. Converted Word and Excel attachments will seem "invisible" to you unless you have a Palm OS program that will read them. To read converted MS Word files, you must have a DOC reader on your Palm device. You can find several DOC readers at <a href="http://www.palmgear.com">http://www.palmgear.com</a> . To read converted MS Excel files you must have one of the databases or spreadsheets supported by Attach to Hand. Run the included Attach to Hand Options program listed on your Windows Start menu to see your choices. </blockquote> Problem: I get an error message that says "Incoming message has no attachment to save" yet there actually is an attachment. <blockquote> Answer: This message may occur when the file size of the attachment is zero bytes (empty.) </blockquote> Problem: I get an error message that says "Unable to detect an incoming message" and Attach to Hand doesn't save the file attachment. What is happening? <blockquote> Answer: This message can occur in at least 3 types of situations: <ol> <li>Your site is using Microsoft Exchange Server. A message is sent to your Inbox on the server and is then deleted from the server before you open Outlook to check for new mail. The "deleted" message causes the "Unable to detect an incoming message" message to display.</li> <li>Another rule acts on the Inbox message before the Attach to Hand rule acts.</li> <li>Your connection to Microsoft Exchange Server needs to be refreshed. (Note: If this is the problem, rebooting your PC will resolve it and get rid of the "Unable to detect an incoming message" error messages.)</li> </ol> </blockquote> Problem: I get an error message that says "Could not retrieve any user names from Palm Desktop" and Attach to Hand doesn't save the file attachment. I do have at least one user name in Palm Desktop. What is happening? <blockquote> Answer: This message can occur when Attach to Hand is trying to process multiple incoming messages simultaneously. The best way to work around this problem is to retrieve your email as often as possible. For optimal performance on a local area network (LAN), leave Outlook running at all times if possible. </blockquote> Problem: When I click the "Send" button on the registration code screen I get an error message. <blockquote> Answer: If you are using Outlook as a client to Microsoft Exchange Server, the "Send" button logs you on using the "default profile" for Outlook. If you don't have a default profile for Outlook or can't log on to Exchange Server with the default profile, you will not be able to use the "Send" button to send in your registration number. You will need to create an email message manually and copy the registration number into the message yourself. </blockquote> Problem: How do I uninstall Attach to Hand? <blockquote> Answer: To uninstall Attach to Hand, run Add/Remove Programs in Control Panel. Select "Attach to Hand" from the Install/Uninstall list and click the Add/Remove button. Then choose the Remove option from the Attach to Hand screen that appears and click the Finish button. </blockquote> <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> <a name="Acknowledgments">Acknowledgments</a> The authors of JFile and HanDBase contributed source code used in part to create the conversion utilities in Attach to Hand. In addition, Cutting Edge Software (Quicksheet), iambic Software (Tinysheet), and Solutions in Hand (MiniCalc) contributed help with their respective file converters. TLA Software would like to acknowledge their support of Attach to Hand and our customers. Please visit their web sites at <a href="http://www.land-j.com">http://www.land-j.com</a> (JFile), <a href="http://www.ddhsoftware.com">http://www.ddhsoftware.com</a> (HanDBase), <a href="http://www.cesinc.com">http://www.cesinc.com</a> (Quicksheet), <a href="http://www.iambic.com">http://www.iambic.com</a> (Tinysheet), and <a href="http://www.solutions.hand.org">http://www.solutions.hand.org</a> (MiniCalc). Thanks also to the users of Attach to Hand who have contributed many good ideas now included in Attach to Hand! Send further comments or suggestions via email to <a href="mailto:tlasoft@attglobal.net">TLA software</a>. <a name="Notices">Notices</a> Screen shots reprinted by permission from Microsoft Corporation. Microsoft is a registered trademark of Microsoft Corporation. Windows 95, Windows 98, and Windows NT are registered trademarks of Microsoft Corporation. Word, Excel, Outlook, and Exchange Server are registered trademarks of Microsoft Corporation. Palm is a registered trademark of Palm Computing. Palm Desktop and HotSync are registered trademarks of Palm Computing. Quicksheet is a registered trademark of Cutting Edge Software. Attach to Hand Copyright (c) TLA Software 1999-2000 All rights reserved. <a name="Go to top of page" href="#ATTACH TO HAND">Go to top of page</a> </body> </html>