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-
- Trend Micro, Inc. June 30, 2000
-
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin 2000 for Windows 95/98, Windows NT, and Windows 2000
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-
- INDEX
- ================================
- 1. What's New in PC-cillin 2000
- 2. PC-cillin 2000 Features
- 3. System Requirements
- 4. Installing PC-cillin
- 5. Configuring PC-cillin
- 6. Known Issues
- 7. Bugs Fixed
- 8. Contacting Trend Micro
- ================================
-
-
- 1. What's New in PC-cillin 2000
- ========================================================================
- PC-cillin 2000 is the newest version of the PC-cillin product family.
- It fully supports the Windows(R) 2000 platform. Many exciting new
- features and enhancements have been added, including the following:
-
- Windows 2000 Support!
- ~~~~~~~~~~~~~~~~~~~~~
- PC-cillin now provides full support for Windows 2000 users and has
- the Windows 2000-compliant logo.
-
- Virus Scanning of POP3 Email
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- If you use Microsoft Outlook Express 4.01 or above or Eudora Pro 4.0
- or above as your email client, Trend PC-cillin 2000 will scan your
- email messages as they download from the POP3 server. Virus-infected
- attachments are stopped before they ever reach your computer!
-
- Virus Scanning of Local Outlook Folders
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- If you use Microsoft Outlook as your email client, Trend PC-cillin
- 2000 provides on-demand scanning of local folders for virus-infected
- attachments. Trend PC-cillin will automatically detect an installed
- copy of Microsoft Outlook on the computer and enable the user
- interface elements that permit the use of this feature. Please note
- that this feature does not scan messages stored on a Microsoft
- Exchange server, but only scans messages in local folders.
-
- Internet Intelligent Auto Update
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin 2000 now can auto detect the Internet connection and check
- the pattern/engine/program version number in Trend's server. If update
- is necessary, it will prompt you to download the update files. All
- update activities take place in the background, and you don't need to
- keep checking the availability of new anti-virus component any more.
-
- Incremental Virus Pattern Downloads
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- No longer do you have to download the entire virus pattern file when
- updating your software. Trend PC-cillin 2000 supports incremental
- pattern updates whereby only the virus patterns that have changed
- since the last update are downloaded. This greatly reduces the
- download time, saving time and expense that you have to spend on
- Internet connection charges.
-
- Resume Download for Update Process
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- Whenever the download process for the pattern/engine/program update
- files fails, the next download can continue from the breaking point
- to resume the download. If there is a newer version in the server
- after the download process has failed, it will not be resumed, and
- the whole file will be downloaded instead.
-
-
- PCSCAN Command Line Scanner Supports Pattern Files Larger Than 1.44 MB
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- Due to the large number of known computer viruses that have been
- identified, the virus pattern file is now too large to fit on a
- single 1.44 MB diskette. The emergency rescue disk creation utility
- can now split the virus pattern file over several diskettes.
- Additionally, the "PCSCAN" command line scanner supports virus pattern
- files that have been spanned over more than one diskette.
-
-
- 2. PC-cillin 2000 Features
- ========================================================================
- PC-cillin 2000 represents a significant achievement in antivirus
- protection for home and office users. Additionally, we've enhanced the
- user interface, automated most tasks, use Trend Micro's award-winning
- virus detection engine, and made our top-notch teams of Virus Doctors
- and Technical Support engineers available for live "chats" and email
- support. What's more, Internet Explorer (or Windows 98/2000) users can
- stay up-to-date with the latest in virus news with Trend's Active
- Desktop. In other words, "The doctor is IN, and he makes HOUSECALLS!"
-
- Here are the details:
-
- MacroTrap
- ~~~~~~~~~
- With the proliferation of new and increasingly dangerous types of
- "Internet-aware" viruses, PC-cillin is MORE than just "up-to-date"
- -- it's SMART and real-time. The PC-cillin MacroTrap uses rules-
- based analysis to determine whether or not macro code is viral.
- This is important because new macro viruses spread quickly and are
- created so often that there is no time to follow the usual cycle
- of creating fixes and distributing pattern files.
-
- Software with SERVICE!
- ~~~~~~~~~~~~~~~~~~~~~~
- Solid technical support is one of the most important aspects of any
- antivirus product. So we built it into the program! Got a question?
- The answer is just a few mouse clicks away.
-
- o Breaking Virus News: When a new virus appears, sometimes the
- best defense is information. Sign up for this online service and
- we will send you the latest breaking virus news.
-
- o Virus Calendar: Using Active Desktop, PC-cillin keeps you informed
- with a weekly summary of virus events and news.
-
- Weekly Pattern Updates
- ~~~~~~~~~~~~~~~~~~~~~~
- At Trend Micro, we pioneered Internet updates for virus pattern and
- program files. To keep up with the latest viruses, we post new
- pattern files at least weekly. You can download these updates
- automatically, or just click a couple of buttons to download the
- latest pattern file whenever you want.
-
- PC-cillin Can Scan Virtually All Media
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin 2000 can scan the following types of drives in addition to
- conventional hard disk drives: CD-ROM, CD-R, CD-RW, MO, PD, FDD, DVD,
- ZIP and LS120.
-
- Internet Updates after Software Installation
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- After installing the software, the installation program provides the
- option to connect to the Internet to download updated program
- components that have been released since the shipping of the software.
- Previous versions of the PC-cillin installation program were unable to
- retrieve the proxy server password to use the update feature following
- installation.
-
-
- 3. System Requirements
- ========================================================================
-
- OS: Microsoft Windows 95/98, Windows NT 4.0 (SP4 or higher), or
- Windows 2000 Professional
- CPU: Intel 486, Pentium, or 100% compatible
- Memory: 24 MB RAM
- Disk Space: 12 MB hard disk space
- Monitor: 800x600 or higher resolution; 256 or more colors
-
- CD-ROM: 2x or faster for program installation
- Internet: 56kbs or faster modem for virus pattern and program
- updates (28.8 is possible, but slow)
-
- Optional: Internet Explorer 4.0 or later to support the Active
- Desktop & Active Channel options
-
-
- 4. Installing PC-cillin
- =========================================================================
- Installing PC-cillin is easy and takes about five minutes. HereÆs how
- to install...
-
- Note: You will need four formatted diskettes if you would like to
- create a set of rescue disks. They will be used to hold the
- scanning program, the boot disk, and the virus pattern.
-
- 1. Insert the PC-cillin program CD into your CD-ROM drive.
-
- o If Autoplay is enabled, choose "Install" from the list
- of options that appears.
-
- o If Autoplay is not enabled, click the "Start" button,
- then "Run". Enter "d:\disk1\setup.exe" in the "Open"
- field (where "d:\" is the drive letter of your CD-ROM)
- and then click "OK".
-
- 2. PC-cillin will check and clean your system memory, boot sector, and
- critical files before installing its program files.
-
- If the installation program detects a virus in your computer's boot
- sector, memory or important folders, the program will exit and you
- must clean the virus prior to restarting the installation program.
- Follow these steps:
-
- a. Get a clean, bootable floppy disk (e.g., the one you made
- when installing Windows) and be sure it is write-protected).
-
- Note: The disk is write-protected when you can see through
- both squares in the upper corners.
-
- b. When prompted by PC-cillin, insert the disk into your floppy
- drive, exit Windows, and restart the computer.
-
- c. When the computer restarts, you will see a DOS prompt (an a:\
- appearing on a dark screen). Type the following commands:
-
- Windows 95/98
- ~~~~~~~~~~~~~
- c: [ press enter ]
- cd pcscan.tmp [ press enter ]
- pcscan /V /C [ press enter ]
-
- Windows NT or Windows 2000
- ~~~~~~~~~~~~~~~~~~~~~~~~~~
- Go to the location of your PC-cillin installation files (on the
- hard disk), then go to the \PCSCAN directory and type the
- command:
-
- pcscan /V /C [ press enter ]
-
-
- Caution! Boot viruses spread easily. If PC-cillin detected a
- boot virus, chances are your floppy diskettes are also infected.
- After installing, run the Floppy Scan task and check all your
- floppies for viruses.
-
- 3. Follow the on-screen instructions to complete the installation.
-
- a. During installation, complete the proxy server information
- section if you connect to the Internet via a proxy server.
-
- b. You are prompted to have PC-cillin create Rescue Disks, which are
- four clean, bootable floppy disks you can use to start your
- computer if it crashes or becomes infected with a boot-sector
- virus. Do not use rescue disks from a previous version of
- PC-cillin.
-
- c. In order to receive technical support, you must register
- your software.
-
- 4. When you have finished installing PC-cillin, you must restart
- your computer.
-
- 30-day Trial Version
- ~~~~~~~~~~~~~~~~~~~~~
- A 30-day trial version of PC-cillin 2000 will be installed if no
- serial number is entered. This version is fully functional, but
- after 30 days virus scanning will be disabled, at which time you
- should either purchase the product or disable it. If you decide to
- purchase PC-cillin after it has expired, click the "Order Screen"
- that appears and choose "Click Here" to open your web browser to the
- following site:
-
- http://www.antivirus.com/products/pcc/buy.htm
-
- You will be sent a special "unlock" program that you can use to
- restore your PC-cillin protection.
-
- Upgrading
- ~~~~~~~~~
- If you are upgrading to PC-cillin 2000 from a previous version,
- please stop real-time scanning (i.e., "Smart Monitor"
- or "PC-cillin") before running Setup. The Installation
- program will automatically delete your old version of PC-cillin.
-
- Special Notice for Windows 2000 users
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin now allows you to install on a Windows 2000 platform via the
- Windows Installer program. However, unlike installation on other
- platforms, the procedures for installing PC-cillin in Windows 2000 are
- slightly different:
-
- 1. While installing PC-cillin, no on-screen instructions are provided
- for you to register PC-cillin or download update files. However,
- when you are upgrading for the first time, PC-cillin can
- automatically register itself.
-
- 2. At the end of the installation process, PC-cillin will prompt
- you to perform an update. You may either perform the update then
- or at a later time.
-
- 3. When you have finished installing PC-cillin, you must manually
- restart your computer.
-
- 4. Windows Installer does not support the auto-uninstallation
- function.
-
- 5. Configuring PC-cillin
- =========================================================================
- The new Mail Scan features in PC-cillin 2000 can be easily accessed
- in one new screen in the user interface:
-
- 1. On the top menu bar, click "Options", then select "Mail Scan".
-
- 2. Choose the action to take when viruses are found in Microsoft
- Outlook and/or POP3 email files.
-
- 3. Click "Apply" and the program will automatically use your new
- configuration choices.
-
- Note: For more information on PC-cillin configuration, please see the
- online help file or the Quick Start Guide. The latest, most
- up-to-date documentation can be found at:
-
- http://www.trend.com/download/documentation
-
-
- 6. Known Issues
- =========================================================================
- Known issues are documented in "SolutionBank," Trend's free online
- database filled with answers to common questions at:
-
- http://solutionbank.antivirus.com/solutions
-
- The contents of SolutionBank are being continuously updated, and new
- solutions are added daily. If you are unable to find an answer, however,
- you can describe the problem in email and send it to a support engineer
- at support@trendmicro.com.
-
- The following are known issues:
-
- Conflict with Netsonic
- ~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin's WebTrap is not compatible with Netsonic, the Internet disk
- caching utility, and has been known to cause the following error:
- "Rundll32 cause an invalid page fault in module kernel32.dll at
- 015f:bff7b97"
-
- To address this problem, either uninstall Netsonic before installing
- PC-cillin, or choose not to enable WebTrap when prompted by the PC-cillin
- installation program.
-
- Slow Startup
- ~~~~~~~~~~~~
- PC-cillin performs a Startup Scan of critical files before Windows
- loads. Depending on how many files are involved and the speed of your
- computer, this scan can take from several seconds to several minutes.
- If you feel the delay is too long, you can turn off PC-cillin's
- Startup Scan.
-
- To turn on/off the Startup Scan,
-
- 1. From the PC-cillin main menu, click "Options".
- 2. A check beside "Startup Scan" indicated that it is enabled. Click
- on "Startup Scan" to turn it on/off.
-
- POP3 Scanning Uses TCP/IP Port 110
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin 2000's POP3 Scanning feature uses TCP/IP Port 110 by default.
- Scanning will not be successful if your email client uses a TCP/IP port
- other than 110. If you use a different TCP/IP port, please contact
- Trend Micro's technical support department for a workaround.
-
- POP3 Scanning Setting
- ~~~~~~~~~~~~~~~~~~~~~
- New POP3 scan will change the settings of mail clients as follows:
- POP3server: server name ---> localhost
- user name: name ---> name/server name
-
- Attentions for those who update to 7.5 from 7.2x through Internet
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- If you installed PC-cillin 2000 v7.2x and download the update files
- to update to v7.5, the POP3 settings of mail client will not be
- recover to your original setting after uninstallation. Please follow
- the instruction below to solve the problem:
-
- i. Do uninstall after POP3 scan is turned off."
-
- ii. Please recover the settings manually:
- POP3server: localhost ---> server name (or IP address)
- user name: name/server name ---> name
-
-
- Detecting Virus During Installation Will Abort Setup
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- The PC-cillin installation program performs a pre-scan of system memory
- important folders on the computer. If a virus is detected, the
- installation will stop. Please reboot your computer from a clean,
- bootable floppy diskette and use "PCScan" to remove the virus. Once the
- virus has been eliminated, you should attempt the setup again.
-
- Uninstall All Copies of PC-cillin 2000 Beta Version
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- If your computer has PC-cillin 2000 beta version installed,
- you must uninstall prior to installing the release version. This
- is because a file javahook.dll cannot be overwritten during the
- subsequent installation.
-
- Windows 98 Second Edition Cannot Display ActiveDesktop
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- If you install PC-cillin 2000 to a computer running Windows 98 Second
- Edition, you will not be able to view the ActiveDesktop content
- features.
-
- Power Management Features Can Cause Web Browser to Hang
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- If WebTrap is enabled on a computer on which power management has
- been enabled, the WebTrap program may hang during a period of inactivity
- when the computer powers down. When the computer is used again, the
- web browser program may have to be restarted.
-
- Novell Client32 Not Supported
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin 2000 will not work properly on a computer running Novell's
- Client32. If you need to connect your computer to a Novell NetWare
- server, use Microsoft's IPX/SPX.
-
- RAID Systems Not Supported
- ~~~~~~~~~~~~~~~~~~~~~~~~~~
- PC-cillin 2000 cannot successfully scan RAID storage systems.
-
- Note about Creating Rescue Disks on USB Floppy Disk Drives
- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
- Sometimes when a floppy disk drive is connected to a USB port, the
- drive letter is not displayed in Windows Explorer. When this occurs,
- do not attempt to create rescue diskettes on the drive.
-
-
- 7. Bug Fixed
- =========================================================================
-
- 1. Insufficient memory problem of POP3 Scan function happenning when
- receiving large mail attachments.
-
- 2. When "Format" dialog canceled during rescue disk creation, status and
- check mark won't be refreshed.
-
- 3. Two same "PC-cillin" items come out in shortcut's context menu.
-
- 4. During PC-cillin 2000 installation's Pre-install Scan, dialog in the
- background not disabled.
-
-
- 8. Contacting Trend Micro
- =========================================================================
- Trend Micro provides free technical support, virus pattern downloads,
- and program updates to all registered users. You can contact Trend
- via fax, phone, or email.
-
- Evaluation copies of all Trend Micro's products can be downloaded
- from our award-winning web site. You can also test-drive most products
- online using Trend Micro's Virtual Lab.
-
-
- Online resources
- ~~~~~~~~~~~~~~~~
- Email: support@trendmicro.com
- info@trendmicro.com
- sales@trendmicro.com
-
- Web: http://www.PC-cillin.com
- http://www.antivirus.com
-
- Knowledge Base: http://www.solutionbank.antivirus.com/solutions
-
-
- United States and Canada
- ~~~~~~~~~~~~~~~~~~~~~~~~
- Trend Micro Incorporated
- 2171 Campus Drive, Suite 370
- Irvine, CA 92612
-
- Tel: (949) 387-7800
- Fax: (949) 387-3801
-
-
- Worldwide Support Offices
- ~~~~~~~~~~~~~~~~~~~~~~~~~
- For a complete list of Trend Micro's Support offices, from the
- PC-cillin screen, select Help | About | Technical Support.
-
- A complete list of the worldwide support offices is also available in
- the "tech.txt" file in the installation files and also in the directory:
-
- c:\Program Files\Trend PC-cillin 2000
-
-
- Copyright 1997-2000, Trend Micro Incorporated.
-
- PC-cillin and MacroTrap are trademarks of
- Trend Micro Incorporated. All other marks
- are the trademarks or registered trademarks
- of their respective companies.
-