<topic sku="core" tNum="289662" author="erinpa" xmlns="x-schema:hhTopicSchema.xml"><index><title>Troubleshoot Money for Pocket PC</title><category></category><klink type="trbls">Troubleshoot Money for Pocket PC</klink></index>
<content>
<p>What are you having trouble with?</p>
<extend>
<tease>I can't find the installation program on my computer.</tease>
<reveal>
<p>If you can't find the installation program for Money for the Pocket PC on your computer's hard drive, you can download it from <alink type="xtnl" href="http://moneycentral.msn.com/money/2004/redir.aspx?mcrid=662">the Pocket PC Web site</alink>.</p>
</reveal>
</extend>
<extend>
<tease>Money for the Pocket PC is asking me for a password, but I'm not sure which one to enter.</tease>
<reveal>
<p>Use the same password on your Pocket PC that you use for the Money file on your desktop computer. If you use a Microsoft Passport to access your Money file, use only the password (not the e-mail address).</p>
</reveal>
</extend>
<extend>
<tease>I don't see my account balances on the Today screen of my Pocket PC.</tease>
<reveal>
<p>Money for the Pocket PC can list the balances of your accounts on your Today screen so that you have easy access to your financial information.</p>
<extend>
<tease>Show me how</tease>
<reveal>
<ol>
<li>On your Pocket PC, tap <emph>Start</emph>, and then tap <emph>Settings</emph>.</li>
<li>On the <emph>Personal</emph> tab, tap <emph>Today</emph>.</li>
<li>On the <emph>Items</emph> tab, tap <emph>Money</emph>, and then tap <emph>Options</emph>.</li>
<li>Select the accounts you want to appear on your Today screen, and then tap <emph>OK</emph>.</li>
</ol>
</reveal>
</extend>
</reveal>
</extend>
<extend>
<tease>Money for the Pocket PC doesn't show all of the transactions that are in the Money file on my desktop computer.</tease>
<reveal>
<p>Money for the Pocket PC synchronizes transactions from cash, checking, credit card, line of credit, and savings accounts only. Although you can synchronize other account types, such as investment accounts <frgmnt sku="biz">or business accounts</frgmnt>, you will be able to view only the balances of those accounts on Money for the Pocket PC. All transactions are retained in the Money file on your desktop computer.</p>
<p>By default, Money for the Pocket PC synchronizes only the transactions that occurred in the most recent four-week period. However, you can change the date range for synchronized transactions.</p>
<extend>
<tease>Show me how</tease>
<reveal>
<ol>
<li>On your desktop computer, open <emph>Microsoft ActiveSync</emph>.</li>
<li>Click <emph>Microsoft Money Data</emph>, and then click <emph>Options</emph>.</li>
<li>Click <emph>Settings</emph> and enter the password for your Money file if prompted.</li>
<li>On the <emph>Transactions</emph> tab, adjust the date range, and then click <emph>OK</emph>.</li>
</ol>
</reveal>
</extend>
</reveal>
</extend>
<extend>
<tease>Money for the Pocket PC won't synchronize with the Money file on my desktop computer.</tease>
<reveal>
<p>Make sure that Microsoft ActiveSync is configured to synchronize Money data.</p>
<extend>
<tease>Show me how</tease>
<reveal>
<ol>
<li>Open <emph>Microsoft ActiveSync</emph>, and then click <emph>Options</emph>.</li>
<li>Make sure the check box next to <emph>Microsoft Money Data</emph> is selected, and then click <emph>OK</emph>.</li>
</ol>
</reveal>
</extend>
<p>Make sure that you have the latest version of the Pocket PC operating system, as well as the latest version of Microsoft ActiveSync and Microsoft Money for the Pocket PC. <alink type="prcdr" href="Installmicrosoftmoneyonyourpocketpc.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I recently upgraded to Microsoft Money 2004, and now Money for the Pocket PC won't synchronize with the Money file on my desktop.</tease>
<reveal>
<p>When you upgrade your desktop computer to Money 2004 from a previous version of Money, you need to reinstall Microsoft Money for the Pocket PC.<alink type="prcdr" href="LearnaboutupgradingPocketPC.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I have the latest versions of the Pocket PC operating system, as well as the latest version of Microsoft Money for the Pocket PC, but Money for the Pocket PC won't synchronize with the Money file on my desktop.</tease>
<reveal>
<p>You may need to upgrade to the latest version of Microsoft ActiveSync.<alink type="prcdr" href="LearnaboutupgradingPocketPC.xml"/></p>
<p>The Money file that you want to synchronize with should be the most recent Money file that was opened on your desktop computer. If you recently opened another Money file, close it and open the file that you want to synchronize with your Pocket PC.</p>
