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Extensible Markup Language  |  2003-06-18  |  2KB  |  47 lines

  1. <?xml version="1.0"?>
  2. <?xml-stylesheet type='text/xsl' href='hhPreprocess.xsl'?>
  3. <topic sku="core" tNum="226301" author="" xmlns="x-schema:hhTopicSchema.xml"><index><title>Cancel an Epay</title><category>bills</category><klink type="prcdr">How do I cancel an Epay?</klink></index>
  4.     <content>
  5.         <p>If you have not yet sent the payment instructions to your <glossary>online bill payment</glossary> provider:</p>
  6.         <ol>
  7.             <li>Go to the <emph>View all electronic transactions</emph> page.</li>
  8.             <extend>
  9.                 <tease><showme/></tease>
  10.                 <reveal>
  11.                     <ol>
  12.                         <li>On the <emph>Accounts & Bills</emph> menu, click <emph>Bills & Deposits List</emph>.</li>
  13.                         <li>In the left pane under <emph>Common Tasks</emph>, click <emph>View electronic transactions</emph>.</li>
  14.                     </ol>
  15.                 </reveal>
  16.             </extend>
  17.             <li>Under <emph>Electronic transactions ready to send</emph>, select the transaction you want to cancel.</li>
  18.             <li>Click <emph>Delete</emph>, and then click <emph>Yes</emph>.</li>
  19.         </ol>
  20.         <p>If you have already submitted the payment:</p>
  21.         <ol>
  22.             <li>Go to the <emph>View all electronic transactions</emph> page.</li>
  23.             <li>Under <emph>Electronic transactions sent in the last 60 days</emph>, select the transaction you want to cancel.</li>
  24.             <li>Click <emph>Cancel Payment</emph>.</li>
  25.             <li>On the confirmation page, click <emph>Cancel Payment</emph> again.</li>
  26.         </ol>
  27.         <p>If you are connected to the Internet, the cancellation is submitted immediately. If you are not connected, you are asked to connect.</p>
  28.         <p variant="note">You cannot cancel a payment that has already been processed by your bill payment provider or financial institution.</p>
  29.     </content>
  30.     <footer>
  31.         <extend>
  32.             <tease>How do I stop an Epay that has already been sent to a payee?</tease>
  33.             <reveal>
  34.                 <p>You can contact your financial institution for a stop payment order. Note that most financial institutions charge for this service.</p>
  35.             </reveal>
  36.         </extend>
  37.         <extend>
  38.             <tease>How do I cancel a payment from my register?</tease>
  39.             <reveal>
  40.                 <p>To cancel a transaction from your register, right-click the transaction you want, and then click <emph>Cancel This Payment</emph>.</p>
  41.             </reveal>
  42.         </extend>
  43.         <include href="CreateanEPay.xml#xpointer(*/index/klink)"/>
  44.         <include href="DifferenceBetweenElectronicPaymentsandAutomaticPayments.xml#xpointer(*/index/klink)"/>
  45.     </footer>
  46. </topic>
  47.