 What to do when things go wrong
We've done our best to minimise the possibility of problems with this CD. Nonetheless,
any time you have software, computers and the Internet in the same sentence there are
bound to be problems of some sort.
This page is your quick guide to what to do when you have problems. If you have a
question about or a problem using the CD, chances are that someone's had it before. Check
out our list of Frequently Asked Questions. You can also read about Getting started and How to use this CD. |
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Problems
with the CD itself
To replace a faulty disc, please email Laura Kane
or phone (02) 9288 9123. Alternatively, you can use our online HelpDesk
or fax (02) 9264 6320.
For problems with broken links, damaged files or queries about browsing these pages,
contact apccd@acp.com.au or fax (02) 9264 6320.
Please note that we may not be able to answer all queries over the phone, so fax or
email is our preferred method.
Please include your name, address, contact phone number and email address with all
correspondence, and as much detail about the problem as possible.
Before using any software on the CD, be sure to read all associated README files and
documentation. You should also pay close attention to and abide by any licensing
agreements. It is important that you also virus-check all files before use.
Support for third-party software included on the CD
The only content provided by APC itself on the CD is HTML pages, much like a
Web site. If you have any problems with evaluation software on this CD, you should contact
the software developer or distributor of that product for support and information. In the
same way that APC can't provide technical support for the products we review in
the magazine, we're unable to offer technical support for other parties' software included
on the CD for evaluation by readers.
The software on the CD is provided as is to readers to save you the cost, in terms time
and money, of downloading from the Internet. Due to the volume of software included on the
CD, and the very specific nature of most problems with third-party software, APC
simply can't provide effective support for this type of software. We strongly recommend
that the quickest and most effective way to access support for these products is to
contact the developer or distributor. Most provide either a Web site or email address for
support.
Some software -- especially beta or pre-release -- is provided as is by the developer,
and is not supported at all. Approach all beta software very cautiously. Support for
shareware is frequently only available to registered users.
Problems
with Internet connections
Please contact your Internet service provider for help with Internet connections or
sign-up kits.
Playing it safe
You should regularly back up any important files on your system and virus-check all
software before installing it.
While we take every precaution to ensure that only virus-free and uncorrupted files are
provided on the CD, you can never be too careful. Before installing any software, follow
this checklist:
- Virus-check the software to be installed
- Read all README files and associated documentation
- Back up important files before installing beta software, and approach all pre-release
software cautiously
- Carefully read and abide by any licensng agreements
- Read any reviews available in APC or elsewhere
- Visit the developer's Web site for more information about the product.
Getting
support online
You can learn more about using the Internet at the following sites:
You can find help for common problems with major software packages and operating
systems at the following sites:
⌐ Australian Consolidated Press 1997