SoftLogik Help System

SOFTLOGIK HELP SYSTEM

Contacting SoftLogik
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PageStream

User Manual
How Do I...
Scripting Commands

BME

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Scripting Commands

PageLiner

Reference Guide
Scripting Commands

Contacting SoftLogik Publishing

How to place an order

Telephone: 1-800-829-8608 (314-305-7878)
Fax: 314-305-7874
Mail: 1732-A Westpark Center Drive, Fenton, MO 63026 USA

Internet

SoftLogik Publishing answers questions posted to the SoftLogik mailing list. Email listhelp@softlogik.com for joining instructions.

Visit our web page at www.softlogik.com for program updates or email info@softlogik.com for the latest SoftLogik news.

Mail or Fax

SoftLogik Publishing answers questions mailed to:
SoftLogik Support
1732-A Westpark Center Drive, Fenton, MO 63026 USA

You may also fax your questions to 314-305-7874, but all replies for free support are sent via mail.

Before you call for help

1. Check the ReadMe file included with PageStream for information that may pertain to your problem.

2. Check the troubleshooting section of the help system for suggestions.

3. Test other files in PageStream and with other programs. Try to narrow down the problem before you spend money on technical support.

4. Make sure your equipment is properly connected.

5. Remove optional extensions and utilities that are run automatically when you start your computer and which could conflict with PageStream.

6. Know your program version and registration number. We must receive your registration card by mail or fax before we can help you.

7. Have your VISA, MasterCard, American Express or Discover card number and expiration date available if you need to buy a Support Credit or the Annual Support plan.

8. Be prepared to discuss your computer system and program setup. For better support, you should be in front of your computer when you call.

Annual Support Plan

If you are a desktop publishing professional, you know how frustrating it can be to need an answer and not have anyone to turn to. With the SoftLogik Annual Support plan for PageStream3, help is only a toll-free phone call away. For a low annual fee, SoftLogik Annual Support provides up to 25 problem resolutions on a toll-free telephone line. (A $300 value!) It's like having your own consulting service on hand!

Call 1-800-829-8608 toll-free for Paid Annual

Support; 314-305-7878 if you live outside the United States and Canada. If all of our representatives are busy, we'll call you back!

An additional 25% discount off the price of new SoftLogik releases.
An additional 25% discount off the price of major updates.
Free minor updates are sent automatically for one year.
$149 per year. 25 Support Credit package, valid for one year.
1pm5pm Central Time, Monday to Friday except holidays.

Support Credits

Each SoftLogik Support Credit is good for one technical support problem resolution. If we solve your problem in less than 15 minutes, you can ask additional questions up to the 15 minute limit. If your problem takes longer than 15 minutes to solve, you'll still only be charged a single flat fee. Support Credits can be used for any SoftLogik application on any platform, and can be saved for three years.

Call 314-305-7878 for Support Credit help. If all of our representatives are busy, we'll call you back.

15 minute maximum for multiple questions.
A credit card required to buy Support Credits by phone. (VISA, MasterCard, Discover or American Express.)
1pm5pm Central Time, Monday to Friday except holidays.
buy 1 credit for $15
order a 5 credit pack for $60

If you don't have a credit card, you can order Support Credits by mail in advance.

Contacting SoftLogik Publishing

Sales

Free Technical Support Options

Paid Technical Support Options

How to place an order

Internet

Mail or Fax

Before you call for help

Annual Support Plan

Support Credits

Recommended Reading

Books

Internet

Design tips

Font technology

Web pages

Mailing lists