Comparing an audit report with a reference report is easy with Triage Analyzer. First, load the two reports. Select a reference report you generated for your application. Then select an audit report submitted by a user who reported a problem with your application.
Triage Analyzer displays the two reports side-by-side and highlights the differences between the two reports.
To help diagnose the problem, you can show only the differences. Or you can filter out differences (such as file locations) that are unlikely to have caused the reported problem.
If the audit reports contain file information for more than one operating system (for example, if a user has both Microsoft® Windows 95 and Windows NT® installed), you can show only the files for the active operating system.