Exporting and sending reports
Depending on the type of a particular report (the types being Attention, Note and Information message), some shortcut menu options may not be available. Thus the option of exporting a report to a file and sending it to Kaspersky Labs is available only for Attention reports (related, for instance, to tasks that have resulted in an error). Note also that you cannot delete a report while the task it is related to is in progress.
In addition, a function of exporting a detailed report to a file allows you to view information in the form of an MS Excel table.
If any task (for instance, a computer scan or anti-virus database updating process) is interrupted or results in an error and you do not know what caused such program behavior, you may send a report on the task to Kaspersky Labs.
In order to do this, select the report you wish to send in the Reports window, right-click the selected report and choose the Send report to Kaspersky Labs option in the shortcut menu. This will open a new window of your default e-mail client application (for example Microsoft Outlook Express) containing a new e-mail message with the report file attached to it. Send this message and Kaspersky Labs experts will try to respond to it as soon as possible.
