Trouble Shooting
Install Play/Record Open/Import Files
Save Files Effects Others

Install
Q1 I can not install MySoundStudio on Windows NT4.0 Workstation (SP4 or higher) / Windows 2000 Professional / Windows XP.

Play/Record
Q1 I hear sound skipping and the quality seems degraded when I play it in MySoundStudio.
Q2 The sound on monaural channel is played in lower volume than when played in the other application.
Q3 I pressed the space bar, but the sound data is not played.
Q4 I recorded sound, but no sound has been recorded.
Q5 When I try recording, I get the message saying "The number of selected tracks does not match specified record channels."
Q6 I can not record the sound played by RealPlayer to the file in MySoundStudio.
Q7 The Record While Playing feature is disabled.
Q8 If I record sound while playing existing tracks, the recorded sound is shifted to the right (later time point) of the time point I had expected.
Q9 Animated images saved in my .dgs file are not displayed on the other machine.
Q10 Audio-feedback occurs when I connect the mixer to PC via Line-In and Line-Out ports.

Open/Import Files
Q1 I can not import sound data from audio CD.
Q2 It takes too long to import sound data from audio CD.
Q3 I can not import the music recorded on CD Extra CDs.
Q4 In the dialog box displayed when I open or import files, the Preview button and Auto Play checkbox are disabled.
Q5 I get the message "An error occurred." and can not open a sound file.

Save Files
Q1 When I try saving a file as WAVE file, I get the message saying "Cannot save the file; please reduce the number of tracks to two or less."
Q2 Cue points and sections information are not saved properly.
Q3 I can not save a file in WAVE format.

Effects
Q1 While processing an effect, I get the error messages saying "There was a hardware error." or "The disk is full." and the process is not completed.

Others
Q1 I chose Control - Record Control in the menu, but Record Control does not launch.
Q2 When I choose Control - Record Control in the menu, the Play Control window opens instead of the Record Control window.
Q3 MySoundStudio Help does not launch.
Q4 While working in MySoundStudio application, the online Help has become no longer accessible.