Monster Media 1993 #1/MONSTER.ISO/os2/os2faq.inf

OS/2 Help File | 1993-04-02 | 127.0 KB | 3,071 lines

ΓòÉΓòÉΓòÉ 1. (0.0) Introduction and Credits ΓòÉΓòÉΓòÉ

                      OS/2 Frequently Asked Questions List
                                 User's Edition
                                  Release 2.0K
                                 March 22, 1993
                         Compiled by Timothy F. Sipples

For changes, suggestions, or additions please mail [e-mail] or
write:

                               Timothy F. Sipples
                         Center for Population Economics
                              University of Chicago
                              1101 East 58th Street
                               Chicago, IL  60637
                                     U.S.A.

I cannot acknowledge your contribution(s), but they are greatly appreciated.

Mention of a product does not constitute an endorsement.  Customers outside the
United States should not necessarily rely on 800 telephone numbers, part
numbers, or upgrade policies contained in this List.  Electronic mail addresses
are in Internet form; use addressing appropriate to your mail system.

This List is freely distributable.  If you redistribute the List, please
include all the original files.  If you publish the List, in full or in part,
please forward a copy of the finished publication to Timothy F. Sipples at the
above address.

This List is updated monthly and is distributed through various computer
networks and online services, including the Internet, CompuServe, GEnie, and
many BBSes.

Both ASCII text and OS/2 Information Presentation Facility (INF) versions of
the List are provided.  To view the INF version of the List, go to any OS/2
command line prompt (e.g. double click on "OS/2 Window") and type:

VIEW OS2FAQ.INF

The ASCII text version may be viewed using any text editor, word processor, or
file listing utility.  The text version is intended to answer any questions you
may have before actually obtaining and using OS/2.  You will find that the INF
version provides a much more attractive List, with hypertext links, fast
indexing, and, increasingly, illustrations.

If you have not received both files (OS2FAQ.INF and OS2FAQ.TXT), please ask
your system operator to make sure he/she is receiving the correct and complete
package every month.

Related information:

(0.1) Release Notes


ΓòÉΓòÉΓòÉ 2. (0.1) Release Notes ΓòÉΓòÉΓòÉ

Due to the substantial changes in this release, revision markings are not
included.  Revision markings will be added when the List stabilizes a bit.

At some point in the future I plan to add Master Help Index entries.

Please contact the author [See (0.0) Introduction and Credits] if you would
like to volunteer to redistribute the List to BIX or America Online.

I hope to add two new questions to the FAQ List in the near future.  One will
deal with dual monitor configurations, and the other will deal with SCSI
adapter and CD-ROM installation.  Also, (2.2) SuperVGA Support and (5.6)
Performance Tuning could both stand substantial revision.  Any contributions
are most welcome.

The following sections are new in this release:

(0.2)  Recent Developments
(3.10) Special Software Offers
(4.7)  Online Services
(4.8)  User Groups
(4.9)  Books and Magazines
(4.10) Problem Report Form
(5.9)  Specific DOS Sessions
(6.2)  How to Create INF Files

Related information:

(0.0) Introduction and Credits
(0.2) Recent Developments
(0.3) Questions in this Release


ΓòÉΓòÉΓòÉ 3. (0.2) Recent Developments ΓòÉΓòÉΓòÉ

Two new IBM OS/2 products have been released: Time and Place/2 (a network-aware
calendar and scheduling application for workgroups) and Person to Person/2 (a
computer/video conferencing system).

Borland C++ for OS/2 has been released.  See (3.10) Special Software Offers.

The March OS/2 2.1 Beta and March OS/2 Professional Developer's Kit CD-ROMs are
now available for ordering.  See (4.5) Technical Support for ordering
instructions.  The new March beta includes still more device drivers, reduced
disk space requirements, drag and drop icon assignment, enhanced MMPM/2
(including tie-ins to system events), a new INI file format for speedier and
more convenient operation, and much more.

Lotus has released 1-2-3 2.0 and Freelance Graphics 2.0 for OS/2.  Pricing is
the same as for DOS and Windows versions, with educational, technology
guarantee, and competitive upgrade discounts.  AmiPro and cc:Mail are expected
to follow shortly.

DigiVox Corp. announces Sound Impression for OS/2, a desktop recording studio
with 16-track wave recorder/mixer, MIDI player, and CD player.  Phone DigiVox
at 415-494-6200 for details.

The next OS/2 conference is to be held in Toronto on or about June 21.  For
more information phone Skills Dynamics at 800-661-2131.

Related information:

(0.3)  Questions in this Release
(3.10) Special Software Offers
(4.5)  Technical Support


ΓòÉΓòÉΓòÉ 4. (0.3) Questions in this Release ΓòÉΓòÉΓòÉ

The following questions are addressed in this release:

(1.0)  Fundamentals

     (1.1)  What is OS/2?

     (1.2)  What are the differences between versions?

     (1.3)  How good is OS/2 2.0's DOS and Windows compatibility?

     (1.4)  Where can I buy OS/2, and how much does it cost?

     (1.5)  Why should I use HPFS?  What does it offer me?  Does it work with
     DOS?

 (2.0)  Hardware

     (2.1)  What hardware do I need to run IBM OS/2 2.0?  Do I need a PS/2?

     (2.2)  Will OS/2 2.0 work with my SuperVGA adapter?

     (2.3)  Will OS/2 2.0 work with my printer?

     (2.4)  Can I use COM3 and COM4 in OS/2 2.0?

     (2.5)  Are there any specific hardware recommendations?

 (3.0)  Software

     (3.1)  What applications are available for OS/2?

     (3.2)  Where can I obtain OS/2 shareware and freeware?

     (3.3)  What are the "must have" shareware and freeware titles?

     (3.4)  Is there a Norton Utilities for OS/2?

     (3.5)  I would like to set up an OS/2 BBS.  What is available?

     (3.6)  What do I need for OS/2 multimedia applications?

     (3.7)  Should I worry about viruses when running OS/2 2.0?

     (3.8)  What networking products are available for OS/2 2.0?

     (3.9)  What is Extended Services?

     (3.10)  Are there any special software offers I should know about?

 (4.0)  Installation, Maintenance, and Support

     (4.1)  I am having trouble installing OS/2 2.0.  What should I do?

     (4.2)  I can't install OS/2 from Drive B.  What's wrong?

     (4.3)  What is the best way to partition my hard disk for OS/2?

     (4.4)  How do I access HPFS partitions on my hard drive without booting
     from the hard drive?  I'm getting error messages now -- how do I "repair"
     my hard disk?

     (4.5)  How can I get answers to my OS/2 questions?

     (4.6)  What are CSDs, how do I tell which I have, and where do I get them?

     (4.7)  Which online services support OS/2, and how do I join?

     (4.8)  Are there any OS/2 user groups?

     (4.9)  What OS/2 books and magazines are available?

     (4.10)  How do I report an OS/2 problem to IBM?

 (5.0)  Using OS/2

     (5.1)  I'm a Unix wizard.  How do I make OS/2 resemble Unix?

     (5.2)  I prefer Windows.  How do I make OS/2 2.0 resemble Windows (or OS/2
     1.3)?

     (5.3)  Sometimes OS/2 2.0 will freeze when I run an application.  What do
     I do?

     (5.4)  How do I start a background process from the OS/2 command line?

     (5.5)  How do I add new Adobe Type Manager typefaces?

     (5.6)  How do I tweak OS/2 2.0 for maximum performance?

     (5.7)  How do I measure OS/2 performance and memory usage?

     (5.8)  My background bitmap does not display correctly.  What's wrong?

     (5.9)  How do I boot a real version of DOS from within OS/2 2.0?

     (5.10)  Are there any clever tricks that apply to OS/2 2.0?

 (6.0)  Miscellaneous

     (6.1)  What can I do to promote OS/2?

     (6.2)  How can I create INF files?


ΓòÉΓòÉΓòÉ 5. (1.0) Fundamentals ΓòÉΓòÉΓòÉ

The following questions are addressed in this section:

(1.1)  What is OS/2?

(1.2)  What are the differences between versions?

(1.3)  How good is OS/2 2.0's DOS and Windows compatibility?

(1.4)  Where can I buy OS/2, and how much does it cost?

(1.5)  Why should I use HPFS?  What does it offer me?  Does it work with DOS?


ΓòÉΓòÉΓòÉ 5.1. (1.1) What is OS/2? ΓòÉΓòÉΓòÉ

What is OS/2?

OS/2 is an advanced operating system for PCs and PS/2s with an 80286 processor
or better.  It was codeveloped by Microsoft and IBM and envisioned as the
successor to DOS.

It was designed from the ground up with preemptive multitasking and
multithreading in mind.  "Preemptive multitasking" means that the operating
system is responsible for allocating processor time to the one or more
applications which are running.  (Cooperative multitasking, as found in
Microsoft Windows or the Macintosh's System 7, requires that each application
surrender the processor after a certain amount of time.  If one application
refuses to yield, all the other applications stop running.)  "Multithreading"
means that programs can start subtasks which will then be executed by the
operating system in the background.  For example, a word processor may create a
separate thread (subtask) to handle printing or saving to disk.  When the user
asks the word processor to perform one of these tasks, the word processor
creates a new thread and control returns to the word processor (and the user)
immediately.  The subtask is executed by the operating system in the
background.  The user is then free to ask the word processor to perform another
task without waiting for the thread to complete.  Applications which utilitize
multithreading can be much more responsive to the user.  OS/2 also protects
applications from one another (a single misbehaved program will not typically
disrupt the entire system), supports all addressable physical RAM, and supplies
virtual memory to applications as requested, breaking DOS's 640K barrier.

As shipped, it does not support multiuser operation, although third parties
have grafted multiuser capabilities onto the base operating system.  These
products include:


 Software Title       Company              Telephone

 Remote-OS            Software Lifeline    [phone]

 OS2You               ?                    See (3.2) Shareware and
                                           Freeware Sources

 Citrix               Citrix Systems       [phone]

 PolyMod2             MemSoft              [phone]

PC/DACS (Pyramid, phone [phone]) offers security (for multiple users, one
at a time, in a lab setting for example).

Related information:

(1.2) Differences Between Versions
(1.3) DOS and Windows Compatibility
(3.9) Extended Services


ΓòÉΓòÉΓòÉ 5.2. (1.2) Differences Between Versions ΓòÉΓòÉΓòÉ

What are the differences between versions?

 o IBM OS/2 Version 2.1 is currently in beta testing and is widely available
   [See (3.2) Shareware and Freeware Sources and (4.5) Technical Support].
   This new version will support Windows 3.1 applications, Windows enhanced
   mode, more third party adapters and peripherals, and OS/2 multimedia
   applications [See (3.6) Multimedia].

 o IBM OS/2 Version 2.0 [latest CSD Level is 06055; See (4.6) Corrective
   Service Diskettes] will run only on machines with an 80386SX processor or
   better.  IBM is developing OS/2 (and its Intel and non-Intel-based
   successors) independently but is involving third party PC manufacturers in
   its testing.  Improvements include an object-oriented Workplace Shell (WPS);
   a multiple operating system boot mechanism; better DOS and Windows support
   [See (1.3) DOS and Windows Compatibility]; new 32-bit programming
   interfaces; support for more than 16 MB of physical RAM (on all systems with
   appropriate BIOS support; memory above 16 MB on those systems which must
   rely on 24-bit DMA for disk access, e.g. AT bus systems with Adaptec 154x
   SCSI adapters, is used as swap space); and more third party device drivers.
   OS/2 1.x applications, unmodified, still run under OS/2 2.0.

 o IBM OS/2 Version 1.3 is the last release of OS/2 to operate on PCs with
   80286 CPUs.  This version introduced built-in Adobe Type Manager (ATM) [See
   (5.5) Adobe Type Manager], providing scalable typefaces for screen and
   printer.  Procedures Language/2 (REXX), a powerful batch-oriented
   programming language, became a part of Standard Edition with this release.
   (A few OEMs are shipping Microsoft OS/2 Version 1.3, but Microsoft has ceded
   all OS/2 development to IBM.)

 o OS/2 Version 1.2 was the first to incorporate the High Performance File
   System (HPFS) [See (1.5) High Performance File System].  With this release
   IBM OS/2 added a dual boot mechanism and IBM Extended Edition [See (3.9)
   Extended Services] introduced REXX.

 o OS/2 Version 1.1 was the first to include the Presentation Manager (PM)
   GUI/API.  Microsoft OEM versions added a dual boot mechanism with this
   release.

 o OS/2 Version 1.0, introduced in late 1987, was the first release of OS/2.
   Task switching was accomplished using a character-based shell and limited
   DOS compatibility was provided.

 Related information:

  (1.1) What is OS/2?
  (1.3) DOS and Windows Compatibility
  (3.2) Shareware and Freeware Sources
  (3.9) Extended Services
  (4.5) Technical Support
  (4.6) Corrective Service Diskettes
  (5.5) Adobe Type Manager


ΓòÉΓòÉΓòÉ 5.3. (1.3) DOS and Windows Compatibility ΓòÉΓòÉΓòÉ

How good is OS/2 2.0's DOS and Windows compatibility?

OS/2 1.x [See (1.2) Differences Between Versions] justifiably earned a
reputation for poor DOS compatibility.  Since it was hampered by the 80286, it
could not run more than one DOS application at a time.

The situation has changed dramatically with OS/2 2.0.  Version 2.0 preemptively
multitasks DOS and Windows (real and standard mode) applications in separate,
protected sessions, without purchasing either environment.

OS/2 2.0 provides a complete DOS emulation equivalent to DOS 5.0.  The
operating system can provide each DOS application with up to 32 MB of EMS 4.0
(expanded memory), 16 MB of XMS 2.0 (extended memory), and/or 512 MB of DPMI
0.9 (DOS Protected Mode Interface extended memory), all from its pool of
physical and/or virtual memory (meaning you do not have to have as much RAM in
your system as your applications request).  These limits are in addition to the
up to 730K free conventional memory supplied to each DOS application, even
after mouse and network drivers [See (3.8) Networking Products] are loaded.  As
in DOS 5.0, DOS code and device drivers may be loaded into high memory.  A 386
memory manager like QEMM is not needed -- these features are provided by OS/2
2.0 directly.

The DOS emulation allows customization of device driver sets -- each DOS
application shares a systemwide CONFIG.SYS and the equivalent of its own
CONFIG.SYS. Also, there is a systemwide AUTOEXEC.BAT file; batch commands
particular to each DOS application can be invoked using separate,
application-specific batch files.  And many DOS Settings are provided to fine
tune [See (5.6) Performance Tuning] each DOS/Windows application's behavior
(e.g. IDLE_SENSITIVITY).  Most of the popular DOS/Windows applications on your
hard disk will be migrated automatically when you install OS/2 2.0.

In addition, OS/2 2.0 will boot one or more specific versions of DOS in
separate sessions, to assist in running particularly difficult applications
(e.g. DOS networks, MSCDEX).  So, for example, it is possible to multitask DOS
3.3, DOS 4.0, DOS 5.0, emulated DOS, and Desqview running atop DOS, all in
separate sessions, either windowed or full screen, all with the same and/or
separate device drivers, TSRs, environment variables, etc.  DOS boot images may
be stored on a hard disk.  These procedures are described in the online Command
Reference (under VMDISK), Master Help Index, and in the Installation Guide
(Appendix E).  [See also (5.9) Specific DOS Sessions.]

Standard graphics modes [generally up to the resolution of the desktop; See
(2.2) SuperVGA Support] are supported in DOS windows, as are selectable text
mode fonts.  Cut/paste to/from windowed DOS applications is supported (to/from
other DOS, OS/2, and Windows applications), including graphics cut/paste.
Theoretically, OS/2 2.0 will run up to 240 simultaneous DOS/Windows sessions;
the practical maximum depends on system resources.

OS/2 2.0 will, in fact, run virtually all DOS applications in existence,
including notorious ones such as Microsoft Flight Simulator, Wing Commander,
Maple, MatLab (Version 3.5k or later), and others.  Those that do not run
generally fall into the following categories:

  1. Programs that use Virtual Control Program Interface (VCPI) memory
     extenders or other extenders which require direct access to 80386 control
     registers.  Since such applications are also all but incompatible with
     Windows, most vendors have updates for DPMI compatibility;

  2. Applications which attempt to directly address the physical sectors of an
     OS/2 managed nonremoveable hard disk drive.  Such programs include UnErase
     in Norton Utilities [See (3.4) Disk Utilities].  Fortunately OS/2 2.0 has
     a built-in UnDelete feature which is more robust than Norton's approach.
     (Consult the online Command Reference for information on how to enable
     UNDELETE);

  3. Timing sensitive DOS applications.  Certain DOS programs that generate
     digitized sound through the PC's internal speaker may have distorted
     sound.  High speed, real time data collection may be compromised.  These
     problems can often be minimized or even eliminated using OS/2 2.0's DOS
     Settings.

  4. Certain DOS programming debuggers.  DOS applications running under OS/2
     2.0 are not permitted to access debug registers DR0-DR7 from a DOS
     session.  Also, DOS debuggers will not be able to set hardware
     breakpoints, and all read/write operations to debug registers in virtual
     8086 mode will be ignored.

 Generally DOS backup programs will work under OS/2 2.0, but they may not
 capture some OS/2 data (especially extended attributes) on the hard disk
 without the assistance of utilities such as EABackup [See (3.2) Shareware and
 Freeware Sources].

 OS/2 backup tools are available, notably:


   Software Title           Company              Telephone

   PMTape and PS2Tape       IBM                  (800) IBM-CALL

   Sytos Plus               Sytron               [phone]

   EZTape                   Irwin                [phone]

   DMS/Intelligent Backup   Sterling             [phone]

   FileSafe                 Mountain             [phone]

   KeepTrack Plus           Finot                [phone]

   NovaBack                 NovaStor             [phone]

   OBackup                  ?                    See (3.2) Shareware and
                                                 Freeware Sources

   BackMaster               MSR Development      [phone]

   MaynStream               Maynard              [phone]

 The OS/2 BACKUP utility is best used from an OS/2 diskette boot [See (4.4)
 Starting OS/2 from Diskette].  DOS-based disk caching software is not required
 since OS/2 includes a built-in, highly configurable, efficient disk cache.

 DOS programs running under OS/2 2.0 are extremely fast.  A single DOS
 application (no other applications open) running full screen under OS/2 2.0
 typically achieves 95-97% of the performance it would have under native DOS.
 If the DOS application performs any disk I/O it can actually operate up to
 several times faster than it would if running under native DOS.

 If pure DOS is absolutely required, OS/2 2.0 includes a utility called the
 Boot Manager.  The Boot Manager can provide a listing of all the operating
 systems available on the system and will allow selection of any one at
 startup, with a default after timeout.  The OS/2 1.x DualBoot method is still
 available as well.  Consult the Installation Guide for instructions on how to
 use Boot Manager or DualBoot.  Note that OS/2 2.0 need not be installed on
 Drive C -- it can reside on other volumes [See (4.3) Hard Disk Partitioning].

 Compatibility with Windows, a popular DOS extender, is provided by Win-OS/2,
 an environment based on Microsoft's Windows source code.  It runs Windows 2.x
 and 3.0 real mode and standard mode applications under OS/2 2.0, either on a
 full screen Windows desktop (with the familiar Program Manager and one or more
 Windows applications) or "seamlessly," alongside OS/2 applications on the
 Workplace Shell desktop.  "Seamless" operation is available in VGA, Tseng 4000
 SuperVGA, and XGA resolutions with OS/2 2.0 as it ships.  [See (2.2) SuperVGA
 Support.]

 Several icon conversion utilities can convert Windows icons for use by the
 OS/2 Icon Editor and/or OS/2-specific programs [See (3.2) Shareware and
 Freeware Sources].  (No conversion is necessary if the icons are to be used
 with Windows programs running under OS/2 2.0.)

 OS/2 2.0 directly provides Windows enhanced mode features save one: services
 included in WINMEM32.DLL.  Windows applications which utilize this DLL (e.g.
 Mathematica 2.0, Omnipage Professional 1.0) will not run under OS/2 2.0.
 Fortunately the number of WINMEM32 applications is few, and apparently the
 vendors of such applications will be shipping OS/2 2.0 compatible updates.
 The forthcoming OS/2 2.1 will support Windows enhanced mode and emulate
 WINMEM32.

 Windows applications are well integrated into the overall OS/2 Workplace Shell
 environment with DDE and Clipboard hooks, and OLE (Object Linking and
 Embedding) 1.0 is supported among Windows applications.  Adobe Type Manager
 [See (5.5) Adobe Type Manager] for Win-OS/2 comes with OS/2 2.0.  Windows
 screen (for a full screen desktop) and printer device drivers will work under
 Win-OS/2 [See (2.2) SuperVGA Support].  Such notorious Windows applications as
 Word, Norton Desktop (save portions described above), Toolbook, and After Dark
 work fine under Win-OS/2.  Even the Windows Multimedia Extensions (and
 programs which utilize them) operate under Win-OS/2.  [See (3.6) Multimedia
 for information on the OS/2 multimedia extensions, MMPM/2.]

 Win-OS/2 departs from Microsoft Windows in that it allows more than one
 Windows desktop and can preemptively (rather than cooperatively) multitask
 Windows applications in separate, robust, protected sessions.  Also, while
 many Windows 3.1 enhancements are functionally incorporated into Win-OS/2,
 Win-OS/2 is not technically Windows 3.1 compatible.  Fortunately there are few
 Windows 3.1-specific applications.  Win-OS/2 will run the Windows 3.0 applets,
 but it does not include them.  Instead, true OS/2 2.0 spreadsheet, database,
 communications, time planning/scheduling, and other applets are provided.
 OS/2 2.1, due in the first half of 1993, will incorporate Windows 3.1 support
 (including enhanced mode, WINMEM32 emulation, and the Windows applets).

 Some Windows applications require OLE DLLs or custom settings in WIN.INI.  If
 such a Windows application has been installed under the DOS version of
 Windows, Win-OS/2 may not be able to find the appropriate files or
 configuration.  Try reinstalling the Windows application under Win-OS/2.

 Related information:

  (1.2) Differences Between Versions
  (2.2) SuperVGA Support
  (3.2) Shareware and Freeware Sources
  (3.4) Disk Utilities
  (3.6) Multimedia
  (3.8) Networking Products
  (4.3) Hard Disk Partitioning
  (4.4) Starting OS/2 from Diskette
  (5.5) Adobe Type Manager
  (5.6) Performance Tuning
  (5.9) Specific DOS Sessions


ΓòÉΓòÉΓòÉ 5.4. (1.4) Availability and Cost of OS/2 ΓòÉΓòÉΓòÉ

Where can I buy OS/2, and how much does it cost?

In the United States IBM OS/2 Version 2.0 is available from most software
dealers (including Corporate Software, phone [phone]) and directly from
IBM (phone 800-3-IBM-OS2, or 800-222-7257 for educational inquiries).  The cost
is just $99.  Discounts are available for multiple licenses and educational
purchases.  (Phone for details on upgrades from OS/2 1.x.  In Canada phone
800-465-1234 to order.  In the U.K. phone the OS/2 User Group at 0285-655888 or
IBM at 0800-181182.  In other countries, contact any IBM dealer or office.)

OS/2 2.0 on 3.5 inch diskettes is part no. 84F7586.  For 5.25 inch diskettes,
10G2991.  Media are high density.  For compact disc, 10G2992.  IBM OS/2 Version
1.3 is still available and may be ordered through many IBM dealers.

IBM is trying to make OS/2 2.0 available everywhere DOS is purchased.  If your
dealer does not stock OS/2 2.0, take your business elsewhere (and explain why).
IBM bundles OS/2 2.0 with some PS/1, most ValuePoint, and all 386SX (and above)
PS/2 systems.  Several other vendors, including Dell, will preload OS/2 2.0 on
request.

IBM offers two money back guarantees in the U.S.: a 30-day, no questions asked,
money back guarantee, and a 90-day compatibility guarantee [See (2.1) Hardware
Requirements].

Microsoft versions of OS/2 1.x are available only through OEMs (e.g. Compaq and
Dell) or by purchasing Microsoft's LAN Manager or SQL Server products.
Microsoft has all but ceased OS/2 development, working instead on Windows NT.

Related information:

(1.2) Differences Between Versions
(2.1) Hardware Requirements
(3.8) Networking Products


ΓòÉΓòÉΓòÉ 5.5. (1.5) High Performance File System (HPFS) ΓòÉΓòÉΓòÉ

Why should I use HPFS?  What does it offer me?  Does it work with DOS?

HPFS offers long file names (up to 254 characters including the path, greatly
exceeding the "8 dot 3" limit in DOS's FAT file system), contiguous storage of
extended attributes (without the EA DATA. SF file used by FAT), resistance to
file fragmentation, improved media error handling, smaller cluster size,
support for larger file storage devices (up to 512 GB), and speedier disk
operation, particularly on large hard disks, on systems with more than 6 MB of
RAM.  HPFS is not case sensitive, although it does preserve case in file names.

However, HPFS is not currently supported on removeable media, although some
programs (e.g. BACKUP) preserve long file names on such FAT disks.  Also,
native mode DOS cannot access a HPFS partition.  However, DOS/Windows sessions
running under OS/2 can use all files that conform to the "8 dot 3" naming
conventions, even if they are stored on HPFS volumes.

Related information:

(3.4) Disk Utilities
(4.3) Hard Disk Partitioning
(4.4) Starting OS/2 from Diskette


ΓòÉΓòÉΓòÉ 6. (2.0) Hardware ΓòÉΓòÉΓòÉ

The following questions are addressed in this section:

(2.1)  What hardware do I need to run IBM OS/2 2.0?  Do I need a PS/2?

(2.2)  Will OS/2 2.0 work with my SuperVGA adapter?

(2.3)  Will OS/2 2.0 work with my printer?

(2.4)  Can I use COM3 and COM4 in OS/2 2.0?

(2.5)  Are there any specific hardware recommendations?


ΓòÉΓòÉΓòÉ 6.1. (2.1) Hardware Requirements ΓòÉΓòÉΓòÉ

What hardware do I need to run IBM OS/2 2.0?  Do I need a PS/2?

You need any PC compatible with at least an 80386SX CPU, 4 MB (6 MB or more
strongly recommended) of RAM, a 60 MB or larger hard disk (with 20-35 MB free),
a supported video adapter (CGA, EGA, VGA, Tseng 4000 SuperVGA, 8514/A, XGA, or
third party driver) with appropriate display, and a high density 3.5 or 5.25
inch floppy drive for installation.  A mouse or other pointing device is
strongly recommended.  Allow extra RAM and hard disk space for OS/2-based
networking [See (3.8) Networking Products], Extended Services [See (3.9)
Extended Services], and/or extra system loads (i.e. an extraordinary number of
large applications running simultaneously).  When calculating hard disk space
requirements, subtract space occupied by files already on the hard disk which
are functionally included in OS/2 2.0 and may be deleted, e.g. DOS, a 386
memory manager, Windows, Adobe Type Manager [See (5.5) Adobe Type Manager] with
base typefaces, etc.

The Workplace Shell (WPS) will not operate with the Monochrome Display Adapter
or the Hercules Monochrome Graphics Adapter.  Usually the WPS will fail to work
with monochrome EGA.  However, some EGA adapters (e.g. Paradise Monochrome EGA
Card, ATI EGA Wonder) will emulate all color EGA modes on TTL monochrome
monitors and, thus, will work with the WPS.  Certain dual monitor
configurations are supported; consult IBM for advice.

On (E)ISA bus machines, OS/2 specifically supports hard drive adapters which
conform to the Western Digital chipset interface standard (nearly all MFM, RLL,
IDE, and ESDI adapters) and Adaptec, Future Domain, and IBM SCSI adapters.
(True OS/2 2.0 drivers for most SCSI adapters, e.g. Trantor, DPT, Rancho,
Procomp, Corel Systems, BusLogic, Mylex, CE Infosys, Ciprico, and others are
available directly from the adapter manufacturers.  A driver for the Always
IN-2000 adapter is available by phoning Columbia Data Products at 407-869-6700.
Columbia also provides the necessary EPROM and PROM upgrades.)  In addition,
"generic" INT13 support is provided for all other hard disk adapters.  This
"generic" support even embraces such devices as Iomega's Bernoulli and
SyQuest's removeable media products (but for best results contact Iomega or
SyQuest for an OS/2 2.0 driver).

OS/2 driver support is available for the following CD-ROM drives:

 o IBM

    - all models

 o Hitachi

    - CDR-1650S
    - CDR-1750S
    - CDR-3650
    - CDR-3750

 o NEC

    - CDR-25
    - CDR-36
    - CDR-37
    - CDR-72
    - CDR-73
    - CDR-74
    - CDR-82
    - CDR-83
    - CDR-84

 o Panasonic

    - CR-501
    - LK-MC501S

 o Texel

    - DM-3021
    - DM-3024
    - DM-5021
    - DM-5024

 o Toshiba

    - 3301T
    - TXM3301
    - 3301B
    - XM-3201
    - 3401

 o Pioneer

    - DRM-604X

 o Sony

    - CDU-541
    - CDU-561
    - CDU-6111
    - CDU-6211
    - CDU-7211

 when attached to IBM, Future Domain, Adaptec, or other SCSI adapters with
 native OS/2 2.0 support.  A driver for non-SCSI Sony CD-ROM drives (e.g. the
 CDU-535) is also available, and others (e.g. Mitsumi) should follow soon.  The
 OS/2 support includes audio, ISO 9660/High Sierra, CD-ROM/XA, and Kodak Photo
 CD compatibility for those drives which support these standards.  Drivers are
 available from several sources [See (3.2) Shareware and Freeware Sources].
 Storage Devices offers OS/2 drivers for its parallel port attached
 peripherals, including its CD-ROM drive.  Corel Systems offers a set of
 drivers for many more CD-ROM drives and SCSI adapters.  DOS device drivers,
 when installed using a specific DOS session [See (5.9) Specific DOS Sessions],
 will still provide CD-ROM services to DOS/Windows programs for the remainder.

 See (2.3) Printer Support for information on OS/2 printer and plotter
 compatibility.

 Version 2.0 is explicitly supported on PC compatibles.  IBM is offering a
 money back compatibility guarantee in the U.S.  Should OS/2 2.0 fail to work
 on your compatible within the first 90 days of use, and should IBM be unable
 to fix the problem, your purchase price will be refunded.  To date over 400
 non-IBM models have been tested in IBM's own labs.

 Related information:

  (3.2) Shareware and Freeware Sources
  (3.8) Networking Products
  (3.9) Extended Services
  (5.5) Adobe Type Manager
  (5.9) Specific DOS Sessions


ΓòÉΓòÉΓòÉ 6.2. (2.2) SuperVGA Support ΓòÉΓòÉΓòÉ

Will OS/2 2.0 work with my SuperVGA adapter?

If you have a SuperVGA adapter, OS/2 2.0 should initially be installed using
the standard VGA driver.  Then consult the README file OS/2 copies to your root
directory for more information on SuperVGA support.

OS/2 2.0 comes with basic mode switching capabilities to handle applications
which utilize SuperVGA modes.  If OS/2 2.0 detects a SuperVGA adapter it will
list two SuperVGA support files, VSVGA.SYS and BVHSVGA.DLL, in your CONFIG.SYS
file.  [A replacement VSVGA.SYS file, dated April 20, 1992, or later, fixes
Tseng 4000 and TRAP 000E problems.  A replacement BVHSVGA.DLL file, dated April
21, 1992, or later, fixes C0000005 errors involving Western Digital/Paradise
chipset adapters.  See (3.2) Shareware and Freeware Sources.]

To enable this mode switching support, available for most SuperVGA adapters,
you must start a DOS full screen session, issue the command SVGA ON, EXIT,
Shutdown, and reboot.  (In the same DOS full screen session and prior to SVGA
ON you may run utilities which customize refresh rates.  The new refresh rates
will take effect after you reboot.  You may also wish to run such a utility
from AUTOEXEC.BAT.) SVGA ON creates a text file called \OS2\SVGADATA.PMI which
describes your SuperVGA adapter to the system.  Then you may install high
resolution drivers.

Aside from DOS applications (which may require their own drivers), OS/2 2.0
requires up to three high resolution support files:


 \OS2\DLL\DISPLAY.DLL                  Workplace Shell display driver

 \OS2\MDOS\WINOS2\SYSTEM\VGA.DRV       Win-OS/2 full screen driver

 \OS2\MDOS\WINOS2\SYSTEM\SWINVGA.DRV   Win-OS/2 "seamless" driver

You may replace any one of these individually for high resolution operation in
each given mode, but be sure to keep a backup copy of the original file(s).
The "seamless" Win-OS/2 and WPS desktop driver files must match (in terms of
resolution and number of colors) if you wish to run Windows programs
"seamlessly."  Any suitable Windows SuperVGA driver will work as a Win-OS/2
full screen driver, but be sure to use the EXPAND utility (as described in
README) when installing.

OS/2 1.3 SuperVGA drivers often serve, with some limitations, as Workplace
Shell desktop drivers.  Use the command DDINSTAL to replace DISPLAY.DLL.
Setting IOPL=YES in CONFIG.SYS may be required with a SuperVGA adapter.

CAUTION:
For OS/2 2.0 CSD level 06055 [See (4.6) Corrective Service Diskettes],
\OS2\DLL\DISPLAY.DLL should not be replaced, using DDINSTAL or otherwise.
Instead, create a separate directory (e.g. \DISPLAY) and copy the vendor
supplied 16-bit driver DLL file to \DISPLAY\DISPLAY.DLL.  In CONFIG.SYS, place
the \DISPLAY pathname, including drive letter, before \OS2\DLL in the LIBPATH
line.  The exception to this procedure is Tseng 4000 SuperVGA.  To install any
of the available 256 color Tseng 4000 SuperVGA drivers, use OS/2 System ->
System Setup -> Selective Install.  Check the Primary Display box, reselect
SuperVGA, then proceed.

Drivers for the following SuperVGA adapters (or adapters based on these
chipsets) are available.  In most cases the drivers are available from (3.2)
Shareware and Freeware Sources.

 Key
 A    All modes supported.
 B    Most or some modes supported.
 C    One mode supported.
 S    Supports "seamless" Win-OS/2 in at least one mode.
 X    Experimental or beta.


   Trident Series                           B S

   Tseng Labs ET4000                        B S

   Compaq QVision                           B

   Genoa 7000                               B

   ATI VGA Wonder Series                    B S X

   ATI Ultra and Vantage Series             B

   Lava Computer (phone [phone])       B S

   Orchid Farenheit (S3-based)              B

   Paradise/Western Digital                 B S X

   Video7/Headland VRAM II                  B S X

   Cirrus Logic                             B

   Actix Systems (phone [phone])       ?

   Number Nine (phone [phone])         ?

   Portacom (phone [phone])            ?

   "Generic" 800x600 16 color (VGA800-B)    C

 In addition, several vendors, notably Ahead (phone [phone]) and Radius
 (phone [phone]), are readying XGA-2 compatible display adapters for
 market.  Number Nine TIGA adapter support is available from Janus Systems
 (phone [phone]).

 Consult adapter vendors for up-to-date information on driver availability.

 Some SuperVGA adapters cause problems with DOS/Win-OS/2 sessions.  Try turning
 VIDEO_ROM_EMULATION off, HW_ROM_TO_RAM on, and/or DOS_RMSIZE to 624 in DOS
 Settings.

 If you have an ATI Ultra, Vantage, or other 8514/A hardware compatible
 adapter, install OS/2 using the 8514/A driver.  With the Ultra Plus and Ultra
 Pro adapters, make sure you set the monitor type to VGA using the supplied ATI
 setup diskette before you install OS/2.  You may still use customized refresh
 rates for high resolution modes, but the adapter must report the monitor type
 as VGA (or 8514/A) to OS/2.

 IBM was unable to test all SuperVGA adapters, so if you are experiencing
 problems report them through IBM's toll free support (phone [phone] in
 the United States) and to the adapter manufacturer.

 If SuperVGA continues to cause problems the stock VGA driver may be used
 (preventing DOS/Windows applications from using SuperVGA modes, however).  In
 CONFIG.SYS change DEVICE=...VSVGA.SYS to ...VVGA.SYS and SET
 VIO_VGA...(BVHVGA,BVHSVGA) to ...(BVHVGA).  This procedure may be required for
 first generation SuperVGA adapters based on Trident 8800 and Tseng 3000
 chipsets, for example.

 OS/2 2.0's installation program [CSD level 02000 only; See (4.6) Corrective
 Service Diskettes] has difficulty with certain Oak video adapters.
 Temporarily replace the video adapter to install OS/2, or contact IBM for a
 patch.

 Related information:

  (2.5) Specific Hardware Recommendations
  (3.2) Shareware and Freeware Sources
  (4.6) Corrective Service Diskettes
  (5.8) Displaying Background Bitmaps


ΓòÉΓòÉΓòÉ 6.3. (2.3) Printer Support ΓòÉΓòÉΓòÉ

Will OS/2 2.0 work with my printer?

OS/2 2.0 includes support for Hewlett-Packard LaserJets, DeskJets [See (4.1)
Installation], and PaintJets; IBM/Lexmark ExecJets, InkJets, Proprinters,
Quickwriters, Quietwriters, Pageprinters, and Laserprinters; Epson dot matrix
and laser printers; Postscript devices; and other printers (e.g. Panasonic)
compatible with these families.  A variety of IBM and HP plotters is also
supported.  Drivers for NEC dot matrix printers are now available [See (3.2)
Shareware and Freeware Sources].

DOS/Windows printer drivers continue to work for DOS/Windows applications.
OS/2 2.0 includes a large assortment of Windows printer drivers for Win-OS/2.
If necessary install Windows printer drivers using the Win-OS/2 Control Panel.
OS/2 2.0 and OS/2 1.3 printer drivers are interchangeable in many cases.

If your printer is not compatible with one of the drivers supplied with OS/2,
check with the printer manufacturer first then with (3.2) Shareware and
Freeware Sources.  If you own an IBM printer, check with the Lexmark BBS (modem
606-232-5653).  The Lexmark/IBM 4070 InkJet driver, for example, will also work
with Canon BubbleJet printers.

Related information:

(3.2) Shareware and Freeware Sources
(4.1) Installation


ΓòÉΓòÉΓòÉ 6.4. (2.4) COM3 and COM4 Support ΓòÉΓòÉΓòÉ

Can I use COM3 and COM4 in OS/2?

COM3 and COM4 are supported on most PS/2s without any additional effort.  On
(E)ISA machines, some additions are required to CONFIG.SYS.  Using a text
editor, include "(port number, base address, interrupt number)" parameters next
to the COM.SYS and VCOM.SYS filenames.  One example:

DEVICE=C:\OS2\COM.SYS (3,3E8,5) (4,2E8,10)
DEVICE=C:\OS2\MDOS\VCOM.SYS (3,3E8,5) (4,2E8,10)

Parameters for COM1 and COM2 need not be included (unless they are somehow
nonstandard).  OS/2 must end up with sequentially numbered logical COM ports,
if possible.  For example, if (physical) port two is not installed but port
three or port four is installed, start numbering using (2,...) in the DEVICE
lines.  If these efforts fail, try IBM's patched COM drivers or the SIO drivers
[available from (3.2) Shareware and Freeware Sources].

Note that AT bus COM ports cannot be used at the same time if they share
interrupts because of bus design limitations (cf. "Under the Hood: How
Interrupts Work," Byte, February, 1992).  An adapter which provides more
flexibility in interrupt selection (e.g. the 16-bit model from Boca Research)
may prove helpful.  Also, PolyCom, a replacement driver available from (3.2)
Shareware and Freeware Sources, supports up to eight ports with the right
hardware.

"Smart" (coprocessor controlled) multiport communication adapters should be
used when installing more than four ports.  Such an adapter will work with OS/2
if the manufacturer has written an appropriate driver.  Examples include:

 Company           Telephone Number

 IBM (ARTIC)       (800) PS2-2227
 Digiboard         [phone]
 Stargate          [phone]
 Arnet             [phone]
 Computone         [phone]
 Comtrol           [phone]
 CTC Systems       [phone]
 Equinox           [phone]
 I-Concepts        [phone]
 Specialix         [phone]
 Stallion          [phone]

 Related information:

  (3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 6.5. (2.5) Specific Hardware Recommendations ΓòÉΓòÉΓòÉ

Are there any specific hardware recommendations?

Here are some of the peripherals and adapters that are particularly well suited
to OS/2.  Some true bargains are included.  Prices do not include shipping and
handling.

 o Radius XGA-2 Adapter.  An AT bus display adapter providing superior
   performance and driver support under OS/2.  Price: $419 from Connecting
   Point Computers (phone [phone]).  A Microchannel version is available
   from IBM for an even lower price.

 o ATI VGAWonder Turbo.  This new, low cost ($249 list price) AT bus display
   adapter uses the 8514/A hardware compatible ATI Mach 32 coprocessor.  With
   8514/A hardware compatibility you can utilize OS/2's built-in 1024x768 256
   color 8514/A driver (or any drivers which ATI may release in the future).
   Dealers should be able to offer discounts off the list price.

 o Thomas Conrad Token Ring Adapter.  Until April 30, 1993, Thomas Conrad is
   offering its 16/4 Mbps Token Ring adapter for just $99.  Limit one per
   customer site.  Phone [phone] or 512-836-1935 for details.  No other
   purchases are necessary.  Money back guarantee.

 o Western Digital EtherCard Plus.  An 8-bit ethernet adapter (meaning you'll
   need a free, lower interrupt).  IBM LAN software (like TCP/IP) includes an
   EtherCard Plus driver -- no need to go searching.  Price: $49 from Hi-Tech
   (phone [phone]).

 o Future Domain 1660ER SCSI Adapter.  AT bus, 16-bit SCSI adapter for CD-ROM
   drives, hard drives, and other SCSI peripherals.  Price: $58 from ICP Corp.
   (phone [phone]).  May require $25 ROM upgrade from Future Domain for
   DOS compatibility.

   Set jumpers JP1 as follows: 1-Closed, 2-Closed, 3-Open (IRQ 11 enabled),
   4-Open, 5-Open (I/O address to 0140-014F), 6-Closed, and 7-Open (BIOS
   address to CA000-C8FFF).

 o NEC CDR-25 CD-ROM Drive with SCSI Interface.  An external, portable CD-ROM
   drive (with optional battery back available).  Compatible with ISO 9660/High
   Sierra, audio, CD-ROM/XA, and single session Kodak Photo CD.  Speed: 650 ms
   average access time, 150K/second sustained data transfer rate.  Does not use
   CD-ROM caddies.  Price: $219 from ICP Corp. (phone [phone]).  An 8-bit
   Trantor SCSI adapter and cable is $39 extra.  A slightly faster (450 ms)
   drive, the NEC CDR-36, is available with cable and Trantor SCSI adapter for
   $288 from ERM Liquidators (phone [phone]).  This model does not support
   Kodak Photo CD, however.

 o Toshiba CD-ROM Drive.  The latest, super fast Toshiba CD-ROM drive, Model
   3401, is available from CD-ROM Direct (phone [phone]) for $399.

 o Wangtek Tape Drives.  Super Technologies (phone [phone]) offers a seven
   month warranty on several Wangtek SCSI tape drives.  The Wangtek 5150ES (250
   MB) is $295, the 5525ES (525 MB) is $495, and the 6200HS (2 GB DAT) model is
   $650.  All will work with GTAK tape backup software [See (3.2) Shareware and
   Freeware Sources] when attached to an OS/2 supported SCSI adapter.

 o 16550AFN Buffered UART Serial Port Adapters.  Improves high speed serial
   communications performance.  Price: $35 for a two port adapter from Zero-One
   Networking (phone [phone]).

 o Creative Labs SoundBlaster.  Original (2.0) and Pro models are available
   from many suppliers and provide audio output for OS/2 multimedia
   applications.  Prices range from about $90 to $170.

 o IBM M-Audio Adapter.  Available in either AT bus or Microchannel models for
   the same price.  Provides compact disc quality audio reproduction and
   recording capabilities under OS/2.  Price: $235 from IBM Direct (phone
   800-IBM-2YOU) or $222 from IBM Educational Sales (phone [phone]).

 o MediaVision ProAudio Spectrum 16.  The PAS 16, as it is known, offers
   compact disc quality audio reproduction and recording capabilities and an on
   board SCSI port (for CD-ROM drives and other peripherals).  Available from
   several dealers at about $190.  An appropriate driver will ship with OS/2
   2.1.

 o IBM Quietwriter Printers.  Micro Recyling (phone [phone]) is selling
   used IBM Quietwriter II printers for $95 and Quietwriter III printers for
   $130.  These printers carry a 30-day warranty.  A QW II sheetfeeder is $20,
   and a QW III dual bin sheetfeeder is $25 (both "as-is").  Both offer laser
   quality printing.  Note that, while the print quality is superb, the cost of
   consumables is quite high, particularly for the Quietwriter II.

 Related information:

  (2.1) Hardware Requirements
  (2.2) SuperVGA Support
  (2.4) COM3 and COM4 Support
  (3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 7. (3.0) Software ΓòÉΓòÉΓòÉ

The following questions are addressed in this section:

(3.1)  What applications are available for OS/2?

(3.2)  Where can I obtain OS/2 shareware and freeware?

(3.3)  What are the "must have" shareware and freeware titles?

(3.4)  Is there a Norton Utilities for OS/2?

(3.5)  I would like to set up an OS/2 BBS.  What is available?

(3.6)  What do I need for OS/2 multimedia applications?

(3.7)  Should I worry about viruses when running OS/2 2.0?

(3.8)  What networking products are available for OS/2 2.0?

(3.9)  What is Extended Services?

(3.10)  Are there any special software offers I should know about?


ΓòÉΓòÉΓòÉ 7.1. (3.1) Applications ΓòÉΓòÉΓòÉ

What applications are available for OS/2?

In addition to the thousands of applications available for DOS and Windows,
there are a couple thousand OS/2-specific applications representing almost
every category imaginable.

The DOS/Windows applications with 16-bit OS/2-specific counterparts include:

 o Lotus Development

    - 1-2-3
    - Freelance Graphics
    - Notes
    - cc:Mail

 o Microsoft

    - Word
    - Excel
    - Multiplan
    - Mail

 o Aldus

    - Pagemaker

 o Ventura

    - Publisher

 o Corel Systems

    - CorelDraw

 o WordPerfect Corp.

    - WordPerfect

 o IBM

    - DisplayWrite
    - DisplayWrite Composer

 o DeScribe

    - Word Publisher

 o Micrographx

    - Designer

 o AutoDesk

    - AutoCAD

 o Oracle

    - Database

 o Microrim

    - R:Base

 o SAS Institute

    - SAS

 o SPSS Inc.

    - SPSS

 o Hilgraeve

    - HyperAccess/5

 o FutureSoft

    - DynaComm

 o Omen

    - Pro-YAM

 o Borland

    - Sidekick
    - Paradox
    - Brief

 o Informix

    - Wingz

 o SemWare

    - QEdit

 o JP Software

    - 4OS2 (4DOS for OS/2)

 o New England Software

    - Graph-in-the-Box

 and many others.  In some cases DOS and OS/2 versions ship together (e.g.
 Microsoft Word 5.5, Lotus 1-2-3 3.0, Wingz).

 OS/2 2.0 provides an attractive, 32-bit, Workplace Shell environment for new
 applications; many do not have DOS/Windows predecessors.  This new class of
 32-bit applications will (or does) include:

 o Lotus Development

    - 1-2-3
    - Freelance Graphics
    - Notes
    - cc:Mail
    - Ami Pro

 o Borland

    - ObjectVision
    - C++

 o WordPerfect Corp.

    - WordPerfect
    - Office
    - Presentations

 o Vienna Software Publishing

    - N/Joy: The World of Objects

 o DeScribe

    - Word Publisher

 o ZSoft (WordStar)

    - Publisher's Paintbrush

 o Spinnaker

    - PFS:Works

 o Corel Systems

    - CorelDraw

 o Hilgraeve

    - HyperAccess/PM

 o SofNet

    - Faxworks

 o Microformatic

    - Fax/PM

 o Micrographx

    - Draw
    - Designer
    - Charisma
    - (All Others)

 o Microrim

    - R:Base

 o Symantec

    - Norton Commander
    - Zortech C++

 o Computer Associates

    - ACCPAC Simply Accounting
    - Compete!
    - Consensus
    - dBFast
    - Realizer
    - SuperProject
    - Telon/PWS
    - Textor
    - Unicenter

 and many more.  Over 1200 new 32-bit OS/2 2.0 applications have been released
 to date.

 OS/2-specific versions of popular utilities include ZIP/UNZIP, ARC, LHA, Zoo
 2.1, many GNU tools, tens of different file finders, desktop clocks,
 calculators, and many more.  Programming languages include Assembler, C++,
 COBOL, Pascal, C, Fortran, BASIC, REXX (included with every copy of OS/2 2.0),
 Icon, Smalltalk, Modula-2, LISP, Ada, Prolog, Forth, and still more, from
 vendors such as Borland, Clarion, Watcom, Symantec (through its Zortech
 subsidiary), IBM, Microway, and many more.  Two free ports of the 32-bit GNU
 C/C++ compiler, GCC/2 and EMX/GCC, are available [See (3.2) Shareware and
 Freeware Sources].  Fortran to C (f2c) and Pascal to C (p2c) translators are
 also available.  (See the Programmer's Edition of this List for more
 information.)

 The IBM PC Company BBS (404-835-6600) provides an online product database of
 OS/2-specific software.  A directory of OS/2 applications, IBM document number
 G362-0029, is published by Graphics Plus (phone 800-READ-OS2).  TINF [See
 (3.2) Shareware and Freeware Sources] is an applications directory (for use
 with the OS/2 VIEW facility).

 Related information:

  (1.3) DOS and Windows Compatibility
  (3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 7.2. (3.2) Shareware and Freeware Sources ΓòÉΓòÉΓòÉ

Where can I obtain OS/2 shareware and freeware?

The following BBSes hold large OS/2 libraries:


 Fernwood                 [phone]

 OS/2 Shareware           [phone]

 Bay Area OS/2            [phone]

 Gateway/2                [phone]

 Greater Chicago Online   [phone]

 OS/2 San Diego           [phone]

 OS/2 Las Vegas           [phone]

 IBM Germany              049-711-785-7777

 IBM Denmark              45-42-88-72-22

 OS/2 UK                  0454-633197

 IBM UK                   0256-336655

 IBM Norway               47-22-99450

 OS/2 Australia           61-2-241-2466

(The monthly Worldwide OS/2 BBS Listing, available from these BBSes, lists
others.)  The IBM PC Company BBS (modem 404-835-6600) has some
shareware/freeware as well, along with CSDs [See (4.6) Corrective Service
Diskettes] and the PS/2 Assistant (an invaluable resource for locating almost
any sort of information on OS/2).  For information on IBM's new OS/2 BBS phone
800-547-1283.  IBM Canada maintains several support BBSes:

     [phone]
     [phone]
     [phone]
     [phone]

 The Usenet conference comp.binaries.os2 carries OS/2 software.  And several
 sites are available via anonymous ftp.  (No ftp?  Send a single line message
 with the word HELP to [e-mail] or [e-mail] to learn
 about ftp mail servers.)  Some are (with Internet node numbers and
 subdirectories):


   ftp-os2.nmsu.edu         128.123.35.151   pub/os2

   software.watson.ibm.com  129.34.139.5     pub/os2

   mtsg.ubc.ca              137.82.27.1      os2:

   access.usask.ca          128.233.3.1      pub/archives/os2

   luga.latrobe.edu.au      131.172.2.2      pub/os2

   funic.funet.fi           128.214.6.100    pub/os2

   pdsoft.lancs.ac.uk       148.88.64.2      micros/ibmpc/os2

   ftp.uni-stuttgart.de     129.69.1.12      soft/os2

   src.doc.ic.ac.uk         146.169.2.1      computing/systems/os2

   zaphod.cs.uwindsor.ca    137.207.224.3    pub/local/os2

   ftp.luth.se              130.240.18.2     ?

 The ftp-os2.nmsu.edu library is available on CD-ROM from Walnut Creek (phone
 510-947-5996).  EMS (phone [phone]) offers an OS/2 shareware/freeware
 library on diskette.

 Other sources include CompuServe (FIND OS/2) and archive servers (send a
 single line message with the word HELP to [e-mail] or
 [e-mail] for more information, or use ftp).

 IBM has been releasing freely distributable employee written software (e.g.
 Visual REXX) and OS/2 patches to these sites.

 Related information:

  (3.3) "Must Have" Shareware and Freeware
  (3.5) Running a BBS Under OS/2
  (3.7) Viruses
  (4.6) Corrective Service Diskettes


ΓòÉΓòÉΓòÉ 7.3. (3.3) "Must Have" Shareware and Freeware ΓòÉΓòÉΓòÉ

What are the "must have" shareware and freeware titles?

Here are some of the shareware and freeware selections that have proven popular
among OS/2 users.  Where available, an approximate filename is provided.
However, since version numbers are changing frequently, please bear in mind
that some of this information may be dated.  Also, please register any
shareware you use -- your support will ensure a continuing supply of capable
OS/2 shareware.

 o OS2Exec (OS2EXEC.ZIP): Start any OS/2 program from any OS/2 DOS session.

 o Worldwide OS/2 BBS List (OS2WORLD.ZIP): List of BBSes around the world where
   OS/2 is the predominant area of discussion and where large OS/2 software
   archives are held.

 o 4OS2 Version 1.1 (4OS232.ZIP): A replacement command interpreter from JP
   Software.  A must for command line users.

 o StartD (STARTD.ZIP): Provides the capability to start DOS sessions with
   specific, custom DOS Settings from the OS/2 command line.

 o Icon Extractor (ICON_160.ZIP): Converts Windows icons to OS/2 format.  Icons
   can be extracted from Windows executables.  Assigns icons via drag and drop.
   Deletes undeleteable objects.

 o Mr. File/PM (MRFILEPM.ZIP): File manager and program launcher.

 o Workplace Shell Backup (WPSBKP.ZIP): Backup the OS/2 desktop.

 o Extended Attributes Backup (EABK202.ZIP): Saves extended attributes so that
   non-EA aware backup software preserves all necessary OS/2 data.

 o AddIcon Version 1.1 (ADDICO11.ZIP): Add icons to arbitrary files from the
   command line.

 o Visual REXX (VREXX2.ZIP): Provides the ability to write REXX programs which
   use Presentation Manager windows, scroll bars, menus, and other features.

 o Icon Programming Language (ICON88.ZIP): A simple yet powerful programming
   language for many platforms, including OS/2.  Supports graphical
   applications.

 o EMX/GCC (various): Powerful C/C++ compiler with programming aids and
   enhanced libraries.

 o Enhanced Editor Toolkit and Accessories (various): Add-ons to the Enhanced
   Editor (EPM) which provide editor macro capabilities, documentation, and
   various accessories.

 o INI Maintenance (INIMNT1E.ZIP): Edit and maintain your vital OS/2 INI files.

 o Info-Zip's UnZip 5.0 (UNZ50X32.EXE): Extract files from ZIP archives.  PKZip
   2.x compatible.  Supports extended attributes.  Companion utility, Zip 1.9,
   also available.

 o GTAK GNU tar (GTAK212.ZIP): Tape archive (backup and restore) utility.
   Supports SCSI tape drives.

 o MR/2 (MR2_139.ZIP): Reader for BBS QWK mail packets.

 o TE/2 (TE2_120.ZIP): A full featured terminal emulation and modem
   communications program.

 o PMComm (PMCOM110.ZIP): As full featured as TE/2, but with a Presentation
   Manager interface.

 o C-Kermit 5A(188) (CK5A188.ZIP): A terminal emulation and modem
   communications program featuring the Kermit file transfer protocol.

 o SIO COM Drivers (SIO045.ZIP): Replacement serial port drivers which offer
   enhanced performance.

 o McAfee's Virus Scan (OSCN102.ZIP): Detects viruses.  Companion Virus Clean
   and Net Scan utilities also available.

 o Minesweeper (DMINE102.ZIP): A game which requires you to avoid the mines in
   a minefield.  Several other versions are available.

 o Nikon II (NIKON214.ZIP): Screen capture utility.

 o FracInt 17.2 (PMFRA2.ZIP): Render fractal images.  Also converts among
   several image formats.

 o IBM Configurator and Pricer (ICPAUSA.ZIP): Prices IBM personal computer
   systems and accessories.

 o PS/2 Assistant (PS2AST67.ZIP): Provides information on most of the IBM
   personal computer product line, including OS/2.

 o Install B (INSTB.ZIP): Allows installation of OS/2 from 3.5 inch media when
   Drive A is a 5.25 inch high density floppy drive and Drive B is a 3.5 inch
   high density floppy drive.

 o emTeX (various): Provides professional typesetting and document composition.

 o BlackHole (BLAKHOL3.ZIP): A Workplace Shell object that destroys anything
   dragged to it.

 o CONFIG.SYS Editor (CFGED1B.ZIP): A Presentation Manager utility which eases
   CONFIG.SYS editing.

 o SE20Boot (SE20BOOT.ZIP): Creates an OS/2 bootable diskette.

 o psPM (PSPM2.ZIP): Displays a graphical representation of the processes
   running on an OS/2 system and allows termination of any or all.

 o Workplace Shell Tools (WPTOOL02.ZIP): Creates or deletes standard Workplace
   Shell objects.

 o GhostScript PM (GS252PM.ZIP): Postscript interpreter and viewer.

 o OS2You (OS2YOU27.ZIP): OS/2 remote control over a modem or LAN connection.
   Companion program PM2You, for control of graphical applications, including
   DOS and Windows, is also available.

 o UUPC/Extended (various): Provides uucp connection for mail, news, and other
   services.

 o TedP (TEDP090.ZIP): Text editor, under 10K in size -- perfect for an
   emergency boot diskette.

 o BookShelf (BOOKSHLF.ZIP): Utility which presents a coherent menu of all
   available INF files on your system.

 o VSwitch (VSWITCH.ZIP): A task list for full screen sessions.

 o Windows 3.1 Under OS/2 (OS2WIN31.ZIP): Allows Microsoft Windows 3.1 to
   operate under OS/2 2.0 in either standard or enhanced mode.  Win-OS/2 is not
   required.

 Related information:

  (3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 7.4. (3.4) Disk Utilities ΓòÉΓòÉΓòÉ

Is there a Norton Utilities for OS/2?

Not yet, although Norton Desktop, Norton Utilities, and Norton Commander all
work under OS/2 2.0's DOS/Windows sessions [with limitations; See (1.3) DOS and
Windows Compatibility].  Also, Norton Commander is now available for OS/2 2.0.

However, the GammaTech Utilities should fill the role.  Contact their publisher
at 405-359-1219.  Note that OS/2 2.0 has a built-in UnDelete utility (see the
README file or online Command Reference), and HPFS is resistant to
fragmentation [See (1.5) High Performance File System].

Related information:

(1.3) DOS and Windows Compatibility
(1.5) High Performance File System


ΓòÉΓòÉΓòÉ 7.5. (3.5) Running a BBS Under OS/2 ΓòÉΓòÉΓòÉ

I would like to set up an OS/2 BBS.  What is available?

OS/2 is an excellent environment for BBS operation (even using DOS/Windows
software), including large multiline facilities.  Related software will enable
FidoNet capabilities, gateways to Usenet/UUCP, nodelist processing, additional
file transfer protocols, and more.

Five popular OS/2-specific BBSes are Maximus and Simplex [available from (3.2)
Shareware and Freeware Sources), Omega Point/2 (BBS 404-564-1961), Magnum
(phone [phone], BBS 818-706-9805), and Multi-Net (phone [phone], BBS
503-883-8197).

For more information on operating a BBS under OS/2 (with conferences devoted to
the subject) log on to one of the OS/2 BBSes listed in (3.2) Shareware and
Freeware Sources.

Related information:

(2.4) COM3 and COM4 Support
(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 7.6. (3.6) Multimedia (MMPM/2) ΓòÉΓòÉΓòÉ

What do I need for OS/2 multimedia applications?

Information on IBM's OS/2 multimedia extensions (MMPM/2) and tools, Ultimotion
(software video capture and playback for OS/2), multimedia hardware, and IBM
multimedia titles (e.g. Illuminated Manuscript) is available through IBM's
Multimedia Office (phone [phone] ext. 150).  Drivers for the Creative Labs
SoundBlaster audio adapters are available through (3.2) Shareware and Freeware
Sources; beta drivers are available for MediaVision's ProAudio Spectrum
adapters.  MMPM/2 drivers should also be available for Digitan and Omni sound
adapters, directly from their manufacturers.  VideoLogic's (phone [phone])
DVA-4000 supports video capture and video display in OS/2 windows as does New
Media Graphics's (phone [phone]) Super VideoWindows.  Tecmar (phone
216-349-0600) offers various OS/2 multimedia products.

MMPM/2 will become a part of the base OS/2 package when OS/2 2.1 is released.
OS/2 2.1 will also include the Windows Multimedia Extensions.

Related information:

(1.3) DOS and Windows Compatibility
(2.5) Specific Hardware Recommendations
(4.5) Technical Support


ΓòÉΓòÉΓòÉ 7.7. (3.7) Viruses ΓòÉΓòÉΓòÉ

Should I worry about viruses when running OS/2 2.0?

At present there are no OS/2-specific viruses.  However, DOS/Windows viruses
can conceivably infect an OS/2 2.0 system.  DOS/Windows antivirus tools are
just as useful in preventing such infection.  Also, IBM has an antivirus
package (AntiVirus/2) which runs under OS/2 directly (without DOS/Windows
emulation), McAfee's OS/2 SCAN and CLEAN have been released, and others (Dr.
Solomon and Dr. Cohen) are in development.

But OS/2 2.0 is likely to be much more resistant to viruses because of its
design.  Viruses running in one virtual DOS/Windows session are likely to be
confined to that session.  Low level disk access is curtailed under OS/2 2.0,
thus preventing most virus infection at that level.  And when a DOS/Windows
virus does trigger, it is far less likely to disrupt the entire system.  In
fact, OS/2 is most vulnerable when it isn't in charge (i.e. when native DOS is
being used).  A DOS virus then has free reign to write to the hard disk and
possibly disable OS/2.  The greater risk comes from leaving OS/2.

OS/2 2.0 is by no means virus proof -- no system is.  But it should prove more
resistant to virus infection.

Related information:

(1.3) DOS and Windows Compatibility


ΓòÉΓòÉΓòÉ 7.8. (3.8) Networking Products ΓòÉΓòÉΓòÉ

What networking products are available for OS/2 2.0?

In addition to DOS/Windows products, OS/2-specific TCP/IP support is available
from IBM (phone 800-IBM-CALL), Essex Systems (phone [phone]), FTP Software
(send mail to [e-mail]), and others.  (A freeware SLIP implementation,
KA9Q, is available via anonymous ftp from ucsd.edu in directory
/pub/hamradio/packet/tcpip/os2 or /pub/hamradio/packet/tcpip/incoming.  The
Presenation Manager version, pmNOS, is also available there.)  NetWare
Requester for OS/2 is available from Novell (phone [phone]) and IBM;
NetWare 4.0 Server (atop OS/2 2.0) should be available in May, 1993.  IBM
offers both NetWare and LAN Server 3.0 (Basic and Advanced) with LAN
requesters.  Microsoft sells LAN Manager (which comes bundled with OS/2 1.3).
An OS/2 2.0 LAN Manager Requester, part no. 96F8359, is available from IBM;
Microsoft offers a similar requester with LAN Manager 2.1a (or later).  DEC
sells Pathworks (Version 2.0b) for OS/2.  A Banyan Vines OS/2 2.0 requester is
due shortly, and the current DOS requester works in a specific DOS session [See
(5.9) Specific DOS Sessions].

NDIS MAC drivers for most network adapters are available from (3.2) Shareware
and Freeware Sources, as well as vax.ftp.com via Internet anonymous ftp.
Drivers for 3Com adapters are available via anonymous ftp from ftp.3com.com,
from the 3Com Support BBS, or from CompuServe (GO THREECOM).  Drivers for
Cabletron adapters are available via anonymous ftp from ftp.ctron.com.

Peer-to-peer networking under OS/2 2.0 is best accomplished (at the moment)
with a TCP/IP product, like IBM's.  TCP/IP (with NFS) is available for nearly
all platforms, so it is a particularly good choice in a mixed environment.
Artisoft is reportedly working on an OS/2 version of LANtastic; contact the
company for details.  IBM may have its own offering in the near future (a
repackaging of the peer-to-peer support now provided in LAN Server 3.0).

Related information:

(1.3) DOS and Windows Compatibility
(3.2) Shareware and Freeware Sources
(3.9) Extended Services
(5.9) Specific DOS Sessions


ΓòÉΓòÉΓòÉ 7.9. (3.9) Extended Services ΓòÉΓòÉΓòÉ

What is Extended Services?

Prior to Version 2.0, IBM offered two separate packages with each release of
OS/2: Standard Edition and Extended Edition.  Extended Edition included extra,
bundled software products: the Communications Manager (for communication with
IBM mainframes, minicomputers, and other hosts), Database Manager (a full,
network aware, relational database), and LAN Requester.

IBM has now unbundled the Extended Edition features, dropped LAN Requester from
the package (now available separately, with IBM's LAN Server), updated it for
OS/2 2.0, and renamed it Extended Services 1.0.  ES, by itself, no longer
includes the base operating system as Extended Edition once did.

This new arrangement makes it easier to update the base operating system with
CSDs [See (4.6) Corrective Service Diskettes].  And now ES 1.0 will run under
OS/2 1.3 Standard Edition as well as OS/2 2.0.  Also, ES 1.0, like OS/2 2.0
itself, is designed to operate on both IBM and non-IBM systems [See (2.1)
Hardware Requirements].

While Extended Services will remain available, IBM has decided to further
separate the ES components.  DB/2, a full 32-bit relational database, is
available separately as a replacement for ES's Database Manager.  Communication
Manager/2 is now also available by itself.  With each component available "a la
carte," you can configure your OS/2 system to your exact specifications (almost
always at a lower cost), and you are free to substitute similar products from
other vendors (so you aren't locked into IBM's offerings).

Related information:

(1.2) Differences Between Versions
(2.1) Hardware Requirements
(3.8) Networking Products
(4.6) Corrective Service Diskettes


ΓòÉΓòÉΓòÉ 7.10. (3.10) Special Software Offers ΓòÉΓòÉΓòÉ

Are there any special software offers I should know about?

Here are some of the OS/2 software products that represent particularly good
values.  Most prices do not include shipping and handling.

 o Borland C++ for OS/2.  Available from Below Zero in Calgary (phone
   800-461-2777, 403-547-0669, or FAX [phone]) for $127 Canadian (about
   $100 U.S.), including shipping.  Add GST in Canada.  Below Zero will export
   outside North America.

 o IBM PL/I Package/2.  Not everyone is a PL/I programmer, but IBM is offering
   free evaluation copies and free product videos.  Phone [phone] ext.
   STL10 for more information.

 o IBM TCP/IP for OS/2.  The universal peer-to-peer networking solution.  In
   the United States the base package is available for $131 from IBM Direct
   (phone 800-IBM-2-YOU); NFS (for disk sharing) and X Windows add-ons are $95
   each.

 o New Lotus Applications.  Lotus 1-2-3 2.0 and Freelance Graphics 2.0 for OS/2
   are now available.  These 32-bit, Workplace Shell and HPFS aware
   applications are available at the same prices as the DOS and Windows
   counterparts.  For educational discounts in the United States contact
   Douglas Stewart Co. (phone [phone]).

 o Imara ScanTool.  Imara Research Corp. is offering its OS/2 ScanTool software
   at a special price of $99 with a 30 day money back guarantee.  Works with HP
   ScanJet, ScanJet Plus, ScanJet IIP, and ScanJet IIC scanners.  Saves files
   as PCX, raw TIFF, or compressed TIFF.  Phone Imara at 416-581-1740 (or FAX
   416-581-1605) for more information or to order.

 o DeScribe.  DeScribe 4.0, the first 32-bit Workplace Shell and HPFS aware
   word processor for OS/2, is available for $275 from the IBM OS/2 Hotline
   (phone 800-3-IBM-OS2).  To qualify for this price you must have purchased
   something else (anything else, e.g. the $15 March OS/2 2.1 Beta CD-ROM)
   through the Hotline.  The price includes any minor maintenance and the next
   full release of DeScribe.

 Related information:

  (3.1) Applications


ΓòÉΓòÉΓòÉ 8. (4.0) Installation, Maintenance, and Support ΓòÉΓòÉΓòÉ

The following questions are addressed in this section:

(4.1)  I am having trouble installing OS/2 2.0.  What should I do?

(4.2)  I can't install OS/2 from Drive B.  What's wrong?

(4.3)  What is the best way to partition my hard disk for OS/2?

(4.4)  How do I access HPFS partitions on my hard drive without booting from
the hard drive?  I'm getting error messages now -- how do I "repair" my hard
disk?

(4.5)  How can I get answers to my OS/2 questions?

(4.6)  What are CSDs, how do I tell which I have, and where do I get them?

(4.7)  Which online services support OS/2, and how do I join?

(4.8)  Are there any OS/2 user groups?

(4.9)  What OS/2 books and magazines are available?

(4.10)  How do I report an OS/2 problem to IBM?


ΓòÉΓòÉΓòÉ 8.1. (4.1) Installation ΓòÉΓòÉΓòÉ

I am having trouble installing OS/2 2.0.  What should I do?

First consult the Installation Guide and other materials accompanying OS/2 2.0.
Make sure your PC meets the system requirements in (2.1) Hardware Requirements.

And if the following instructions do not help, fall back on IBM's toll free
technical support (phone [phone] in the United States) and/or consult
IBM's Tips and Techniques file [See (3.2) Shareware and Freeware Sources].

 o Certain PC compatibles have difficulty accepting OS/2 2.0 [CSD Level 02000
   only; See (4.6) Corrective Service Diskettes], particularly AT bus systems
   with RLL, MFM, or ESDI adapters.  The problem usually appears in the form of
   FDISK errors, extremely slow copying to the hard disk, or a whining/grating
   noise emanating from the hard disk.  A replacement IBM1S506.ADD file
   alleviates the problem [See (3.2) Shareware and Freeware Sources].

 o When installing, the Logitech Mouse selection should be chosen only if you
   have a Mouse Systems PC Mouse (or compatible, e.g. certain Genius models) or
   a Logitech C7 or C9 serial mouse.  (If you have another Logitech pointing
   device, it is likely Microsoft compatible when powered up, so select the
   appropriate Microsoft driver, e.g. "Serial Pointing Device.")  If you are
   using a Logitech C7 or C9 serial mouse and have been using native DOS, be
   sure to issue the command MOUSE PC (or MOUSE 2 PC if your mouse is attached
   to COM2) before booting into or installing OS/2.  Alternatively, turn off
   the system (to reset the mouse) before booting or installing OS/2.

 o Some PCs have trouble printing under OS/2 2.0.  This problem can often be
   traced to an interrupt conflict, a substandard cable, an interfering
   software security "dongle," or a faulty printer adapter.  LPT1 uses IRQ 7,
   and LPT2, if installed, uses IRQ 5.  Interrupts should not be shared on AT
   bus machines.  The SoundBlaster, for example, comes set to IRQ 7.  Reset it
   to an unused interrupt.

 o Make sure adapters with onboard ROMs are not conflicting with other
   adapters.  For example, many SuperVGA adapters use large segments of upper
   memory, and many hard disk adapters have onboard ROMs which can be mapped
   into the same areas.  Adapters must not share address space or interrupts.
   Check your product manuals for more help.

 o Be sure adequate free disk space is available before installing, including
   space for a swap file.  Drives compressed using Stacker or similar utilities
   should be uncompressed before installing (unless access to these drives from
   OS/2 is not needed).  An OS/2 2.0 version of Stacker is forthcoming, and
   Proportional Software's (phone [phone]) DCF/2, a Stacker-like utility,
   is also due to ship soon.

 o Do not select HPFS when installing if your machine has 6 MB of RAM or less,
   or diminished performance will likely result.  Change the IFS=...HPFS line
   in your CONFIG.SYS to REM IFS=... if necessary.

 o Automatic migration of your DOS CONFIG.SYS and AUTOEXEC.BAT files is not
   recommended.  If you have Windows 3.1 installed on your system do not
   migrate your Windows desktop.

 o Be sure your CMOS setup parameters are set correctly, especially those
   relating to floppy drives.  RAM should be given sufficient wait states and
   precharge cycles.  Test with cache memory and/or shadow RAM disabled if
   necessary.  The AT bus should run at 8 MHz.

 o If you are using the IBMINT13.I13 driver to access an MFM, RLL, or ESDI hard
   drive, and the hard drive has more than 1024 cylinders, be certain your hard
   disk adapter's sector translation mode is enabled.

 o Some Quantum LPS105AT IDE hard disks require a free ROM update (to Version
   2.6) from the manufacturer to work with OS/2.

 o If your AMI keyboard BIOS is below Revision F you may need an update.
   Contact Washburn & Assoc. (phone [phone]) for an inexpensive
   replacement.

 o Check to make sure keyboard DIP switches are set correctly.  For example, if
   the keyboard is attached to a system with an AT bus it should typically be
   switched to "AT" mode.

 o "Autoswitching" on non-IBM EGA adapters should be disabled (usually with a
   DIP switch or jumper setting).  In rare cases it may be necessary to switch
   third party VGA/SuperVGA adapters into 8-bit mode and/or disable
   "autosense."  See (2.2) SuperVGA Support.

 o OS/2 is particularly sensitive to bad RAM or cache memory (often reflected
   in TRAP 0002 error messages).  Use a thorough RAM testing utility, and try
   not to mix 9-chip and 3-chip SIMM/SIPP memory modules.

 o A driver for HP DeskJet printers, including color models, is available for
   download.  See (3.2) Shareware and Freeware Sources.

 o Allow several minutes for OS/2 2.0 to build your desktop (and display icons)
   at the end of installation -- take the Tutorial offered to you in the
   meantime.  Select Shutdown and reboot once after installation completes to
   ensure that DOS/Windows applications will operate properly.  Avail yourself
   of the "Start Here" icon, the Welcome folder (if applicable), the other
   online help, and the README file located in the root directory.  They will
   help in getting started with the Workplace Shell and in properly configuring
   your system.

 o When installing over a beta version of OS/2 (except OS/2 2.0 level 6.177H,
   the Limited Availability release) be sure to reformat.

 o To install the Upgrade Version of OS/2 2.0, DOS or OS/2 must already reside
   on the hard disk.  If Diskette 1 is not write protected then the
   installation program will record a file indicating that upgrade terms have
   been satisfied and, in the future, will not require DOS or OS/2 on the hard
   disk to install.

 o OS/2 uses the same diskette format as DOS, so use DISKCOPY to backup the
   installation diskettes and verify that none have been corrupted.

 o Owners of IBM PS/2s should make sure that any applicable ECAs (engineering
   changes) have been performed and that the most recent Reference Diskette is
   in use.  Reference Diskettes are available from the IBM PC Co. BBS (modem
   404-835-6600).

 o Try disconnecting any tape backup device if "Cannot find COUNTRY.SYS"
   messages are encountered when booting OS/2.

 o Contact IBM for a fix to install OS/2 2.0 [CSD Level 02000 only; See (4.6)
   Corrective Service Diskettes] on certain Zeos notebooks.

 o An Always IN-2000 SCSI adapter with BIOS 3.06A or 3.20 requires an updated
   version from the manufacturer.  A companion 8-pin serial PROM chip may also
   need to be updated.  Contact Always at 818-597-9595.  Also ask about
   non-IBMINT13.I13 driver support.

 o The TI TM4000 notebook may require a BIOS update to run OS/2 2.0; phone
   817-771-5856 for help.

 Related information:

  (2.1) Hardware Requirements
  (2.2) SuperVGA Support
  (3.2) Shareware and Freeware Sources
  (4.6) Corrective Service Diskettes


ΓòÉΓòÉΓòÉ 8.2. (4.2) Installing from Drive B ΓòÉΓòÉΓòÉ

I can't install OS/2 2.0 from Drive B.  What's wrong?

IBM OS/2 2.0 can only be installed from Drive A, like DOS (unless your BIOS
supports booting from Drive B), or across a network (see Remote Installation
and Maintenance, IBM Publication No. GG24-3780).  If you have the wrong disk
size go back to your dealer and obtain the correct media.  Otherwise you could
open your machine and swap floppy drive cable connectors, use your system's
setup utility to set the new CMOS parameters, and then install OS/2 from the
"new" Drive A.  Sometimes the floppy drive cable connectors will not be the
same.  If so you can obtain an adapter plug.

You may also use IBM's twin "bootstrap" diskette images [See (3.2) Shareware
and Freeware Sources] to boot from a 5.25 inch Drive A and install using 3.5
inch OS/2 diskettes inserted into Drive B.  This procedure should only be used
if absolutely necessary.

Related information:

(3.2) Shareware and Freeware Sources
(4.1) Installation


ΓòÉΓòÉΓòÉ 8.3. (4.3) Hard Disk Partitioning ΓòÉΓòÉΓòÉ

What is the best way to partition my hard disk for OS/2?

There is no single best way to partition your hard disk for OS/2.  For some
advice on the subject you should consult the IBM OS/2 Installation and Planning
Guide, available for download from (3.2) Shareware and Freeware Sources, and
the OS/2 Installation Guide in the OS/2 package.

It can be useful to place OS/2 by itself in a separate partition of about 40 or
50 MB.  If you then elect to experiment with beta releases of OS/2, you can
reformat that particular partition quite easily to erase all old code.  The
swap file can be placed on another partition; its location is determined by the
SWAPPATH line in CONFIG.SYS.

Partitioning should be performed by booting the OS/2 Installation Disk.
Executing FDISK from the command line will not allow certain functions to be
performed.

Related information:

(1.5) High Performance File System
(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 8.4. (4.4) Starting OS/2 from Diskette (and CHKDSK) ΓòÉΓòÉΓòÉ

How do I access HPFS partitions on my hard drive without booting from the hard
drive?  I'm getting error messages now -- how do I "repair" my hard disk?

With IBM OS/2 2.0, insert the Installation Diskette, Shutdown (if necessary),
and reboot.  When prompted insert Diskette 1 and press ENTER.  When prompted,
press ESC.  You will be given an OS/2 command line prompt.  From there you can
make necessary changes to your hard disk -- an OS/2 character mode text editor
on diskette is handy for such changes.  (Make sure you backup CONFIG.SYS before
making any changes so that you can easily revert to the old version should
things go wrong.)

You may use this diskette boot method to run CHKDSK on your FAT or HPFS
volumes.  After you reach the command line, insert Diskette 2.  Do not log to
another drive.  Type CHKDSK X: /F to repair most kinds of damage to your hard
disk, replacing X with the appropriate drive letter.  (If you are checking a
HPFS disk, use /F:3 if you have the time.)  OS/2 CHKDSK will also mark your
hard disk as accessible, if possible, should OS/2 "lock it out" for some
reason.  It will also allow Workplace Shell drive objects to open properly if
they are not functioning correctly.

"Errors" may be reported by CHKDSK if OS/2 was booted from the hard disk.
These "errors" are normal.  Since the hard drive is in use by OS/2 itself (and
files are open) CHKDSK is unable to accurately report errors.

The best way to avoid the need to perform CHKDSK is to always select Refresh
then Shutdown.  Click on the Workplace Shell desktop background using mouse
button two to bring up the appropriate menu.  Also, avoid manipulating
OS/2-related files when using native DOS.  Finally, enable autochecking for all
your hard disk volumes.  For HPFS volumes use the /AUTOCHECK parameter in the
IFS=...HPFS line in your CONFIG.SYS.  For FAT volumes use the AC parameter in
the DISKCACHE line of your CONFIG.SYS.  See the online Command Reference for
details.

Several utilities [including SE20BOOT; See (3.2) Shareware and Freeware
Sources] can create a single, bootable OS/2 diskette (as a convenience).
Preloaded versions of OS/2 2.0 can create a bootable diskette pair from the
Welcome folder.  (This step, along with a full BACKUP after a diskette boot,
should be performed immediately upon receipt of any IBM preloaded OS/2 2.0
system.)

IBM has released a patch (UHPFS) which remedies "CPS: Extent" errors on HPFS
volumes.  This patch is available from (3.2) Shareware and Freeware Sources.

Related information:

(1.5) High Performance File System
(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 8.5. (4.5) Technical Support ΓòÉΓòÉΓòÉ

How can I get answers to my OS/2 questions?

If your question is not answered in this List, post a note to the appropriate
Usenet conference: comp.os.os2.apps carries discussions related to finding or
using any application running under OS/2, comp.os.os2.networking looks at
networking issues, comp.os.os2.advocacy deals with opinions and speculation,
comp.os.os2.programmer addresses anything related to OS/2 programming, and
comp.os.os2.misc is for any other OS/2-related discussion.  These groups are
watched closely by OS/2 experts from IBM.  Also, comp.lang.rexx discusses REXX
programming.  Additional OS/2 newsgroups are in the process of being created.

A LISTSERVer distributes its own OS/2 conference by mail; send a single line
message with the word HELP to [e-mail] for full
instructions; or send the same message to [e-mail] for
information on an unedited mailing list.  To subscribe to the Multimedia
Presentation Manager/2 [See (3.6) Multimedia] mailing list, send a single line
message with the phrase SUBSCRIBE MMOS2-L to [e-mail].

Your local FidoNet BBS may carry OS/2 echo conferences and/or OS2NET.  If not,
ask your system operator to join them.  CompuServe (FIND OS/2) and Prodigy are
also excellent resources.

The IBM PC Co. BBS's (modem 404-835-6600) message areas, product database, and
PS/2 Assistant file(s) are invaluable resources.  Information on the new OS/2
BBS is included in the OS/2 2.0 package.  In the United States IBM has toll
free technical support (phone [phone]), an OS/2 Hotline (general
information, orders, upgrades, phone 800-3-IBM-OS2; ask about OS/2 videotapes,
T-shirts, and other accessories), the HelpWare Center (phone 800-PS2-2227), a
software order line (phone 800-IBM-CALL), two FAX information services (phone
800-IBM-4FAX and/or 800-IBM-3395), and an educational inquiries line (phone
800-222-7257).  In Canada phone IBM Personal Systems Software at 800-465-1234.

OS/2 2.0 developers should contact the IBM Developer Assistance Program (phone
407-982-6408); membership is free.  (You may also join on CompuServe with GO
OS2DAP.)  The OS/2 Professional Developer's Kit CD-ROM, containing a wide
selection of development tools and code, and the OS/2 2.1 Beta CD-ROM are both
available from IBM (phone 800-3-IBM-OS2 to order in the United States for
between $15 and $20 each, shipping included; in Canada, phone [phone]; in
Australia, phone Rohaini Cain or Mike Voris at 13-2426 ext. 7684; elsewhere,
contact the International OS/2 User Group by phoning 285-640181 in the U.K.)
The OS/2 Device Driver Development Kit CD-ROM is also now available from IBM.
To order phone [phone] (FAX [phone]) in North America, 61-2-354-7684
(FAX [phone]) in most of the Far East and Pacific Rim, 81-3-5563-5897
(FAX [phone]) in Japan, 81-2-528-1548 (FAX [phone]) in Korea, or
011-52-627-1846 (FAX [phone]) in Latin America.

IBM offers classes worldwide to help in using and programming OS/2 2.0; phone
your local IBM branch office (or the OS/2 Hotline) for more information.

See (4.9) Books and Magazines for information on OS/2 publications.

Any of the regular DOS or Windows resources (e.g. books, magazines,
shareware/freeware sources) will be useful since both environments come with
OS/2 2.0.

Related information:

(1.3)  DOS and Windows Compatibility
(3.2)  Shareware and Freeware Sources
(3.6)  Multimedia
(4.8)  User Groups
(4.9)  Books and Magazines
(4.10) Problem Report Form


ΓòÉΓòÉΓòÉ 8.6. (4.6) Corrective Service Diskettes ΓòÉΓòÉΓòÉ

What are CSDs, how do I tell which I have, and where do I get them?

CSDs are Corrective Service Diskettes, or bug fixes (Service Paks),
periodically issued by IBM.  The OS/2 CSD level number may be obtained using
the command SYSLEVEL from an OS/2 command line prompt.  CSDs are cumulative,
i.e. only the most recent CSD is required to bring a system up from any
previous CSD level.  However, CSDs only apply within a major version number.
For example, an upgrade, not a CSD, would bring OS/2 Version 2.0 up to Version
2.1.  Note also that each national language (e.g. French, U.K. English) uses a
distinct CSD.

CSDs may be ordered by phoning 800-3-IBM-OS2.  Customers with IBM customer
numbers (usually large sites) should phone [phone] or order through
IBMLink.  Outside the United States, ask an authorized IBM dealer or
representative for the CSD.  CSDs may also be downloaded from the IBM PC Co.
BBS (modem 404-835-6600), CompuServe (FIND OS/2), or from (3.2) Shareware and
Freeware Sources.  And CSDs may be ordered through IBM's new OS/2 BBS.

The latest, current OS/2 2.0 CSD level will be listed in this List and in the
PS/2 Assistant files.

Related information:

(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 8.7. (4.7) Online Services ΓòÉΓòÉΓòÉ

Which online services support OS/2, and how do I join?

IBM's official non-IBM online service for OS/2 user and developer support is
CompuServe (FIND OS/2).  In the United States you can obtain CompuServe
membership information by phoning 800-848-8199.

IBM maintains an unofficial presence on many other networks.  For information
on the Internet consult one of the many books describing the network.  One
example: The Whole Internet by Ed Krol, O'Reilly & Associates (phone
707-829-0515), ISBN 1-56592-025-2.  Once you start using the Internet you
should peruse the information files posted to the news.answers newsgroup to
familiarize yourself with Internet resources.

See (3.2) Shareware and Freeware Sources and (4.5) Technical Support for
information on other online services with high OS/2 content.

Related information:

(3.2) Shareware and Freeware Sources
(4.5) Technical Support


ΓòÉΓòÉΓòÉ 8.8. (4.8) User Groups ΓòÉΓòÉΓòÉ

Are there any OS/2 user groups?

The following OS/2 user groups meet regularly:

          North Suburban Chicago OS/2 User's Group
          Contact: James Schmidt (phone [phone])

          Greater Chicago OS/2 User Group
          Contact: Lisa Der Mateosian (phone [phone])

          Denver OS/2 User's Group
          Contact: Ronald Van Iwaarden (BBS 303-744-0373)

          Long Island OS/2 User's Group
          Contact: Jeffrey Altman (phone [phone])

          Bay Area (San Francisco) OS/2 User Group
          Contact: Sanford Rockowitz (phone [phone])

 [OS/2 user groups: please send information on your group to the author.  See
 (0.0) Introduction and Credits.]  See (6.1) Promoting OS/2 for information on
 IBM assistance to OS/2 user groups.

 Related information:

  (0.0) Introduction and Credits
  (4.5) Technical Support
  (6.1) Promoting OS/2


ΓòÉΓòÉΓòÉ 8.9. (4.9) Books and Magazines ΓòÉΓòÉΓòÉ

What OS/2 books and magazines are available?

OS/2 has its own magazines: OS/2 Developer Magazine (phone 800-WANT-OS2), OS/2
Monthly (mail [e-mail] or phone [phone]), Inside OS/2
(phone [phone]), OS/2 Professional (phone [phone]), and the OS/2
Newsletter (phone [phone]).

OS/2 2.0 books include The Design of OS/2 (Addison-Wesley, phone [phone]),
10-Minute Guide to OS/2 (Alpha, phone [phone]), OS/2: User's Guide and
Tutorial (Computer Information Assoc., phone [phone]), Inside OS/2 (New
Riders, phone [phone]), OS/2 Inside and Out and OS/2 2.0 Programming
(Osborne/McGraw-Hill, phone [phone]), OS/2 Application and Development
Tools (Premier, phone [phone]), Using OS/2 2.0 (Que, phone [phone]),
OS/2 2.0 Complete (Abacus, phone [phone]), OS/2 2.1 Unleashed (?), and
various titles from Van Nostrand Reinhold (phone [phone]) and QED (phone
800-343-4848).

IBM's OS/2 "redbooks" (power user guides) are IBM Publication No. GBOF-2254.
(To order IBM publications phone your local IBM office and ask for the
Librarian or phone [phone]IBM.)  The redbooks are also available in
electronic form [See (3.2) Shareware and Freeware Sources].

Related information:

(4.5) Technical Support


ΓòÉΓòÉΓòÉ 8.10. (4.10) Problem Report Form ΓòÉΓòÉΓòÉ

How do I report an OS/2 problem to IBM?

If you would like to send an OS/2 bug report to IBM, you may phone IBM at
800-237-5511 (in North America) or you may fill in the OS/2 Problem Report Form
and mail it to IBM via CompuServe or the Internet.

The Problem Report Form helps IBM solve your problem more quickly, especially
if you include all the relevant details.  IBM then has to ask fewer questions
in order to determine the problem.

To use the Problem Report Form, follow these steps:

  1. If you are reading the INF version of this List, press CTRL-F.  This panel
     will then be saved to a file named TEXT.TMP.

  2. Using a text editor (like the OS/2 System Editor), open either TEXT.TMP or
     the plain text version of this List.

  3. Delete all the extra lines in the file so that only the OS/2 Problem
     Report Form remains.

  4. Fill in all the requested information using your text editor.

  5. Save the Form to disk (as file name OS2PROB.TXT for example).

  6. Upload the file to CompuServe Mail or the Internet, and send the Form to
     IBM.  (The exact procedure will depend on the service and the software you
     use.)

 You may use the Problem Report Form as many times as you need to, but please
 include only one problem per copy.

  ------  Submit an OS/2 Problem Report  ------

  <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
  << THIS SUPPORT IS ELIGIBLE FOR U.S. CUSTOMERS ONLY >>
  <<<<<<<<<<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

  Customers should use this form to report a suspected OS/2 DEFECT to
  IBM support.

  IBM employees should refer to the OS2DFECT FORUM in IBMPC for instructions on
  how to report an OS/2 defect.

  If you have How-to or other questions about OS/2, please refer to these
  sources:

  - The OS/2 on-line help and README.
  - If you have a CompuServe ID, you may submit an item to the
   appropriate section within the forums under IBMOS2 (GO IBMOS2).
  - Many bulletin board systems contain user forums where OS/2 users
   share information and ideas on OS/2.

  If you have Beta problems or suggestions, please refer to the bottom of this
  form for the proper reporting procedure.  While we appreciate your input, we do
  not accept Beta problems through the Base defect or ES/LS support ID's.
  Customers with CompuServe ID's may report problems on CIS in IBM's OS2SUPPORT
  forum, Section 16, BETA PROGRAM '92.  If you do NOT have a CIS ID, please send
  the feedback via Internet to the CIS address: [e-mail].

  Please provide as much information as possible on your problem.  Feel free to
  add additional space, or remove sections of the form that are not relevant to
  your problem.

  CONTACT PERSON: __________________________________

  PHONE NUMBER:  (___) ___-____ x____   Phone number where you can be
  FAX NUMBER:   (___) ___-____ x____   contacted between 8-5, M-F.

  Note: Support will normally be handled electronically through
     CompuServe mail.  IBM may contact you via telephone if it
     appears it will expedite resolution to the problem.

  Would you rather be contacted by phone?  Y _  N _

  ONE LINE DESCRIPTION OF THE OS/2 PROBLEM:
  ___________________________________________________________________

  DETAILED PROBLEM DESCRIPTION - If possible, provide step-by-step recreation
  scenario.  Also, please include any fixes or workarounds you may have already
  tried.
  __________________________________________________________________
  __________________________________________________________________
  __________________________________________________________________
  __________________________________________________________________
  __________________________________________________________________

  Enter any error messages that occur: ________________________________

  Select the appropriate answers by placing an "X" in the space indicated.
  Can you recreate the problem?            Y _  N _
  Has the problem occurred on more than one system?  Y _  N _

  OS/2 OPERATING SYSTEM SOFTWARE CONFIGURATION:
  OS/2 Version 2.0 .........:  _  CSD Level: _______
  OS/2 Version 2.0 GRE......:  _  CSD Level: _______
  OS/2 1.3 Standard Edition :  _  CSD Level: _______
  OS/2 1.3 Extended Edition :  _  CSD Level: _______

  NOTE - CSD = Corrective Service Diskette.
      Use the SYSLEVEL command to determine, if unknown.

  HARDWARE CONFIGURATION (provide as much as possible):
  Brand and model of PC: ____________________________________
  Microprocessor:  Intel _  Other (specify) _______________
  Type:   286 _  386SX _  386 _  486SX _  486 _ Speed: __ MHz
  Total RAM ....:  __ MB
  Disk drive ...: ____ MB
  File System:  FAT _   HPFS _
  Manufacturer: ___________________ Model # _______
  Type: IDE _  SCSI _  MFM _  RLL _  Unknown _
  Manufacturer and model # of disk controller: ______________________
  Manufacturer, revision #, and date of System BIOS: __________________
  Manufacturer and model # of video adapter: __________________________
  Manufacturer and model # of display: ________________________________
  Memory installed on video adapter: _____  EGA _  VGA _  SVGA _  XGA _
  Diskette Drive A:  3 1/2" _  5 1/4" _
  Diskette Drive B:  3 1/2" _  5 1/4" _
  List other adapters installed:  _____________________
                   _____________________
                   _____________________

  TRAP INFORMATION - If a TRAP occurs and results in the 16 bit trap display
  similar to the following, enter any of the register values that you recorded:

  SESSION TITLE: __________________________________________________
  TRAP____
  AX=____  BX=____  CX=____  DX=____   BP= ____  SI=____  DI=____
  DS=____  ES=____  FLG=____  CS=____  IP=____  SS=____  SP=____
  MSW=____ CSLIM=____  SSLIM=___  DSLIM=___   ESLIM=____  CSACC=__
  SSACC=__ DSACC=__   ESACC=__  ERRCD=____  ERLIM=____  ERACC=__
  ________________________________________________________________
  ________________________________________________________________
  ________________________________________________________________

  If a TRAP occurs and results in the 32 bit trap display similar to the
  following, enter any of the register values that you recorded:

  TRAP ____
  ERRCD=____   ERACC=____   ERLIM=________  EAC=________  EBX=________
  ECX=________  EDX=________  ESI=________  EDI=________  EBP=________
  FLG=________  CS:EIP=____:________  CSACC=____  CSLIM=________
  SS:ESP=____:________  SSACC=____  SSLIM=________  DS=____  DSACC=____
  DSLIM=________  CR0=________  ES=____  ESACC=____  ESLIM=________
  CR2=________ FS=____  FSACC=____  FSLIM=________  GS=____  GSACC=____
  GSLIM=________

  THE SYSTEM DETECTED AN INTERNAL PROCESSING
  ERROR AT LOCATION ##____:________ - ____:____.  _____, ____  ________
  INTERNAL REVISION _.___,  __/__/__

  PRINTER - If this is a printer problem, please provide the following:
  Printer Vendor: __________________  Model ....: ________________
  Driver Name ..: __________________  Port Used : ________________
  Printer is attached to: Local _   LAN Server _   Host _

  COMMUNICATIONS MANAGER - If this is a problem with Communications Manager,
  please provide answers in this section:

  OS/2 Extended Services ............: _  CSD Level: _______
  OS/2 EE Communications Manager 1.3 : _  CSD Level: _______
  Describe your Communications Manager configuration (DFT, T-R, etc):
  ________________________________________________________________
  ________________________________________________________________

  LOCAL AREA NETWORK - If this is a local area network problem, please enter
  information about the LAN involved:

  LAN SERVER:   OS/2 LAN Server Version 1.3 : _  CSD Level: ________
          OS/2 LAN Server 2.0 Entry ..: _  CSD Level: ________
          OS/2 LAN Server 2.0 Advanced: _  CSD Level: ________
          OS/2 LAN Server 3.0 Entry ..: _  CSD Level: ________
          OS/2 LAN Server 3.0 Advanced: _  CSD Level: ________

  LAN REQUESTER:
          LAN Server 3.0 Requester....: _  CSD Level: ________
          LAN Server 2.0 Requester....: _  CSD Level: ________
          OS/2 1.3 Requester..........: _  CSD Level: ________

  DOS LAN REQUESTER:
          LS 3.0 Requester ...........: _  CSD Level: ________
          LS 2.0 Requester ...........: _  CSD Level: ________
          OS/2 1.3 Requester .........: _  CSD Level: ________
          DOS Version: ____  DOS Vendor: _________________

  Is the failing system a Domain Controller?  Y _   N _
  Is the failing system an additional server? Y _   N _

  DATABASE MANAGER - If this is an OS/2 DATABASE MANAGER problem, please enter
  information about the DataBase Manager problem below.

  SQL Error Code ....: ________
  Secondary Return Code: ________
  Error occurs when database is being accessed as:
  Stand Alone ......: Y _  N _
  Requester (Client): Y _  N _
  Database Server ..: Y _  N _
  Using RDS ........: Y _  N _
  Using LAN ........: Y _  N _
  If the error is occurring at a requester, can the problem be recreated
  at the server? .....: Y _  N _
  Error occurs in which application?
  Query Manager.....: _
  LI ..............: _  (Command Line Interface)
  User Application..: _
  If a trap has occurred, provide the SQLABEND results:
  _________________________________________________________________
  _________________________________________________________________
  _________________________________________________________________

  PLEASE REVIEW ALL OF THIS PROBLEM REPORT BEFORE SENDING.  When you are
  ready to send this OS/2 Problem Report, send the form via CISMAIL
  to ---

  Base problems  -  Base Support,   76711,610
  ES/LS problems  -  ES/LS Support,   76711,611
  (ES = IBM Extended Services, LS = IBM LAN Server)

  Beta problems  -  2.1 Beta,   76711,175
  (FEEDBACK purposes only...you will not be contacted).

  (To send from the Internet use address [e-mail],
  [e-mail], or [e-mail], as
  appropriate.)

 Related information:

  (4.5) Technical Support
  (4.7) Online Services


ΓòÉΓòÉΓòÉ 9. (5.0) Using OS/2 ΓòÉΓòÉΓòÉ

The following questions are addressed in this section:

(5.1)  I'm a Unix wizard.  How do I make OS/2 resemble Unix?

(5.2)  I prefer Windows.  How do I make OS/2 2.0 resemble Windows (or OS/2
1.3)?

(5.3)  Sometimes OS/2 2.0 will freeze when I run an application.  What do I do?

(5.4)  How do I start a background process from the OS/2 command line?

(5.5)  How do I add new Adobe Type Manager Typefaces?

(5.6)  How do I tweak OS/2 2.0 for maximum performance?

(5.7)  How do I measure OS/2 performance and memory usage?

(5.8)  My background bitmap does not display correctly.  What's wrong?

(5.9)  How do I boot a real version of DOS from within OS/2 2.0?

(5.10)  Are there any clever tricks that apply to OS/2 2.0?


ΓòÉΓòÉΓòÉ 9.1. (5.1) Making OS/2 Resemble Unix ΓòÉΓòÉΓòÉ

I'm a Unix wizard.  How do I make OS/2 resemble Unix?

A great number of GNU and Unix utilities have been ported to OS/2 native mode
and are available from (3.2) Shareware and Freeware Sources.  A uucp package,
UUPC/Extended, is available via anonymous ftp from sun.soe.clarkson.edu,
directory pub/uupc; mail [e-mail] with questions.

In addition, the Hamilton C Shell is available from Hamilton Labs (phone
508-358-5715 or mail [e-mail]).  The Thompson Toolkit, a Bourne-like
shell, and awk are published by Thompson Automation (phone [phone]).  MKS
(phone [phone] or mail [e-mail]) publishes a number of standard Unix
utilities for OS/2.  For OS/2-specific X-Windows server support, IBM provides
an optional package available with its TCP/IP 1.2.1 for OS/2.  The TCP/IP 1.2.1
base package includes a news reader as a sample application.

DOS and Windows based utilities and aids still work fine under OS/2 2.0.

Related information:

(3.2) Shareware and Freeware Sources
(3.8) Networking Products


ΓòÉΓòÉΓòÉ 9.2. (5.2) Making OS/2 Resemble Windows ΓòÉΓòÉΓòÉ

I prefer Windows.  How do I make OS/2 2.0 resemble Windows (or OS/2 1.3)?

Spend some time with the Workplace Shell first.  Browse the online Tutorial,
Master Help Index, and Start Here facilties.  Consult the Unofficial Guide to
the Workplace Shell, available from (3.2) Shareware and Freeware Sources.

If you still prefer Windows-like behavior, follow the instructions beginning on
page 29 in the Migrating to the OS/2 Workplace Shell booklet.

Related information:

(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 9.3. (5.3) Recovering from Crashed Sessions ΓòÉΓòÉΓòÉ

Sometimes OS/2 2.0 will freeze when I run an application.  What do I do?

Before rebooting with CTRL-ALT-DEL, try CTRL-ESC.  Do not hit additional keys,
do not move the mouse.  Wait up to a minute.  Either the Window List or an
error message should pop up.  You may close the offending application at that
point; allow some time for it to close.  (Try ALT-ESC if you have disabled
CTRL-ESC in that application's DOS Settings.)  Note that the Workplace Shell
can recycle, independent of running applications, if it crashes.

If the system is badly disabled, sometimes pressing CTRL-ALT-NUMLOCK twice will
result in a prompt to create a dump diskette.  You may do so (the online
Command Reference describes dump diskettes), or at that point you may reboot
with CTRL-ALT-DEL.

To prevent applications from automatically restarting see (5.10) Clever Tricks.
To restore the desktop to "factory defaults," use ALT-F1 when OS/2 2.0 starts.
See the README file in your OS/2 root directory for details.

Related information:

(5.10) Clever Tricks


ΓòÉΓòÉΓòÉ 9.4. (5.4) Starting Background Processes ΓòÉΓòÉΓòÉ

How do I start a background process from the OS/2 command line?

Look up the START and DETACH commands in the online Command Reference.

If you wish to start a DOS session with nondefault settings, use a utility such
as STARTD.  If you wish to start an OS/2 session from a DOS session, try
OS2EXEC.  Both (and several others) are available from (3.2) Shareware and
Freeware Sources.

Related information:

(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 9.5. (5.5) Adobe Type Manager ΓòÉΓòÉΓòÉ

How do I add new Adobe Type Manager typefaces?

OS/2 2.0 comes with built-in Adobe Type Manager (ATM) for OS/2 and Win-OS/2.  A
basic set of typefaces comes with OS/2 2.0 and is installed (if selected) for
use under OS/2's ATM.  To install these same typefaces for use under Win-OS/2's
ATM, go to the Win-OS/2 ATM Control Panel and install the typefaces from the
last Printer Diskette.  (Note that certain foreign language characters, German
particularly, do not display correctly when using these typefaces.  To remedy
this problem edit each of the INF files on this diskette so that the line Pi
true reads Pi false and then proceed with installation under Win-OS/2.)

Each typeface should come with three separate files with PFB, AFM, and PFM
extensions.  To install a typeface for use under Win-OS/2, use the ATM Control
Panel.  To install a typeface for use with OS/2-specific applications, select
OS/2 System -> System Setup -> Font Palette -> Edit Font -> Add.

PFM files may converted to AFM files using the PFM2AFM utility, available from
(3.2) Shareware and Freeware Sources.  (However, these converted AFM files
sometimes produce unusual results.)  AFM files for Adobe commercial typefaces
are available via Internet anonymous ftp from ftp.mv.us.adobe.com.  Many public
domain typefaces for OS/2's ATM are available from (3.2) Shareware and Freeware
Sources.  Atech Software's (phone 800-786-FONT) AllType and Ares Software's
(phone [phone]) FontMonger convert between TrueType and Adobe Type 1
formats.

With the exception of the basic set of typefaces that comes with OS/2 2.0,
typeface files may be shared by OS/2 ATM and Win-OS/2 ATM.  To do so, install
the typefaces using both the Font Palette and Win-OS/2 ATM Control Panel,
specifying the target path each time (most conveniently \PSFONTS).

Note that IOPL=YES should appear in CONFIG.SYS; the modules WPPWNDRV, BVHSVGA,
and PMATM are marked as requiring I/O privilege.

Related information

(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 9.6. (5.6) Performance Tuning ΓòÉΓòÉΓòÉ

How do I tweak OS/2 2.0 for maximum performance?

For OS/2 overall, the CONFIG.SYS parameters MAXWAIT, TIMESLICE, PRIORITY,
PRIORITY_DISK_IO, PROTECTONLY, and cache settings (in the DISKCACHE line, for
FAT; or IFS line, for HPFS) can be tweaked.  The swap file should be placed on
the most used partition on the least used hard disk, and its location is
controlled by the SWAPPATH line.  See the online Command Reference for details.

FAT partitions should be periodically defragmented.  A shareware defragmenter
for DOS called DOG (Disk OrGanizer) works well, as do many others.  (You can
boot DOS from a floppy disk to run such a utility.)

For the Workplace Shell, drag shadows of most often used items to the desktop
or to folders closer to the "surface" -- opening folders takes time.  Drag
shadows of program objects you use often (e.g. the Win-OS/2 full screen Program
Manager) to the Startup folder.  Disable animation (go to OS/2 System -> System
Setup -> System -> Window).  Use the faster Details View when opening drive and
folder objects; to set Details View as the default, open the settings notebook
for the object, select the Menu tab, click on ~Open, then the Settings button,
then select the Default Action.

Try reducing the number of on screen colors or dropping down in screen
resolution to enhance speed.  Close (not just minimize; check the Window List)
unnecessary objects and applications.  Use the Monochrome scheme from the
Scheme Palette -- it provides marginally faster screen updates.  Consider
adding more RAM.

For DOS programs, run full screen instead of windowed if speed is important.
In DOS Settings for each application: reduce conventional, XMS, DPMI, and EMS
memory allocations to the bare minimums required for maximum performance; turn
off VIDEO_RETRACE_EMULATION unless necessary; adjust IDLE_SENSITIVITY; turn off
DOS_BACKGROUND_EXECUTION if not needed; change the HW_TIMER setting
(particularly for games); enable VIDEO_FASTPASTE if possible; turn on
HW_ROM_TO_RAM.  Communications programs should use hardware handshaking where
possible (use OS/2's MODE COMx command if necessary), and a buffered UART can
prove helpful.  (DOS programs running under OS/2 will not be aware of a
buffered 16550AF UART.  OS/2 virtualizes the serial port and manages the buffer
itself.)  For faster printing set the DOS program's output port to LPTx.OS2
(where x is the printer port number) -- use a "print to file" option if
necessary.  Disable any DOS print spoolers; rely on OS/2's spooler instead.
Increase CONFIG.SYS's PRINTMONBUFSIZE values.  Other, standard steps to enhance
DOS performance (e.g. increasing BUFFERS in CONFIG.SYS) of course apply.

For Windows programs, run using a full screen desktop if speed is vital.  The
Win-OS/2 Full Screen icon set up by the installation program has poor Settings.
For better performance perform some of the same steps outlined in the preceding
paragraph, including VIDEO_RETRACE_EMULATION off.  The same printer output
advice also applies.  In addition, the Print Manager should be disabled (OS/2
provides a systemwide spooler).  From the Win-OS/2 desktop close the Print
Manager, uncheck the "Use Print Manager" box from the Win-OS/2 Control Panel ->
Printers section, then, using a text editor, edit the
\OS2\MDOS\WINOS2\SYSTEM.INI file, removing the ,!printman entry from the
MAVDMApps line.  (This last step will keep a warning dialog box from appearing
each time you start the Win-OS/2 desktop.)  Consider disabling the Public
setting in the Clipboard.  If available, set VIDEO_8514A_XGA_IOTRAP to off.  If
mouse control is lost when switching to/from the Win-OS/2 session, try setting
VIDEO_SWITCH_NOTIFICATION off.

Related information:

(1.3) DOS and Windows Compatibility
(5.7) Measuring Performance and Memory Usage


ΓòÉΓòÉΓòÉ 9.7. (5.7) Measuring Performance and Memory Usage ΓòÉΓòÉΓòÉ

How do I measure OS/2 performance and memory usage?

OS/2 does not treat system resources like DOS.  Memory is treated as a virtual
resource, used intelligently.  For example, OS/2 will retain unused, "dormant"
code in memory if that memory is not otherwise required, on the assumption that
that code may be used again.  Also, all but a small portion of OS/2 (and most
applications, no matter how many are running) may be paged to disk should a
large amount of physical memory be required.  Utilities which display "free"
memory, then, are only useful for rough, relative measurements.  (Such
utilities also often fail for another reason: many only report the largest
contiguous block of free physical RAM.)

Similarly, utilities which purport to measure system load (e.g. Pulse) should
not be relied upon for definitive performance measurement.  Subjective
assessments are often much more reliable.  Pulse (and similar utilities) rely
on a measurement of processor time allocated to a thread running at OS/2's
lowest priority.  This method is sometimes subject to erroneous results.

That said, more rigorous system performance optimization and monitoring tools
include SPM/2 (IBM), BenchTech (Synetik, phone [phone]), and Performance
2.0 (Clear & Simple, phone [phone]).

Note that OS/2's swap file is designed to behave with hysteresis.  It will not
shrink in size as easily as it grows, under the assumption that swap space
needed once may be needed again.  It should shrink given enough time and
continued, less intense system loads.

Related information:

(5.6) Performance Tuning


ΓòÉΓòÉΓòÉ 9.8. (5.8) Displaying Background Bitmaps ΓòÉΓòÉΓòÉ

My background bitmap does not display correctly.  What's wrong?

Color bitmap images used for the Workplace Shell screen or folder backgrounds
may not display correctly (may have distorted or missing colors) due to
incorrect matching with OS/2's default palette.  Unlike Windows, OS/2 does not
adjust the palette to accommodate background bitmaps (to keep the rest of the
desktop from experiencing color distortions).  (Palette control is now
available to applications running under the 32-bit graphics engine with an
appropriate display driver, however.)

To remedy the problem you may use the numerous background images which have
been specifically prepared for the Workplace Shell [so-called "BGA images,"
available from (3.2) Shareware and Freeware Sources] or you may use an image
editing/conversion utility which can create a proper, palette-matched bitmap
file.  For example, FracInt 17.2 [available from (3.2) Shareware and Freeware
Sources] may be used to import noninterlaced GIF, Windows BMP, and PCX files
and save them as palette matched OS/2 BMP files.

Note that background bitmap images impose some additional overhead, taking up
RAM and disk resources.  You should probably use them sparingly.  Also, if you
have set a Win-OS/2 background bitmap you may experience desktop color
distortions when running Windows programs "seamlessly."  Disable the Win-OS/2
background bitmap to remedy the problem.

Related information:

(2.2) SuperVGA Support
(3.2) Shareware and Freeware Sources


ΓòÉΓòÉΓòÉ 9.9. (5.9) Specific DOS Sessions ΓòÉΓòÉΓòÉ

How do I boot a real version of DOS from within OS/2 2.0?

Booting a real version of DOS under OS/2 provides certain features that the
OS/2 emulated DOS sessions cannot.  For example, a specific DOS session can
provide access to devices (like CD-ROM drives) and networks for which there are
only DOS device drivers.

You will be able to run one such session per hardware device.  So, for example,
if you have your DOS networking software loaded in one specific DOS session,
you may not start another, similar session.

Specific DOS sessions are discussed in the online Command Reference (under
VMDISK), the Master Help Index, and the printed Installation Guide (Appendix
E).  You should consult those resources first.  However, if you are still
unsure how to configure your system to run specific DOS sessions, follow these
steps:

  1. Create a bootable DOS diskette.  Insert your DOS system diskette into
     Drive A and reboot.  When you arrive at the "A>" prompt, type FORMAT A: /S
     and press ENTER.  When prompted, insert a blank diskette into Drive A and
     press ENTER.  When the FORMAT operation is complete, remove the diskette
     and restart OS/2.

  2. Copy FSFILTER.SYS to the diskette.  Double click on OS/2 System -> Command
     Prompts -> OS/2 Window.  Insert the diskette you just formatted into Drive
     A.  Copy the following file to your startable diskette:
     \OS2\MDOS\FSFILTER.SYS.

  3. Set up CONFIG.SYS.  Using a text editor (like the OS/2 System Editor)
     create the file A:\CONFIG.SYS with the following lines at the top:

          DEVICE=A:\FSFILTER.SYS
          DEVICE=C:\OS2\MDOS\HIMEM.SYS
          DEVICE=C:\OS2\MDOS\EMM386.SYS
          DEVICE=C:\OS2\MDOS\ANSI.SYS

     Change the "C:" drive letter if OS/2 is installed on another drive.  Add
     any other lines as required for your application (like CD-ROM or
     networking), but do not include any XMS, EMS, mouse, or memory management
     device drivers.  Make sure that everything is referenced with a drive
     letter and path, as above.

  4. Set up AUTOEXEC.BAT.  Likewise, create a file named A:\AUTOEXEC.BAT and
     make sure that the first line reads:

          C:\OS2\MDOS\MOUSE

     changing "C:" if necessary.  Add any additional lines (like PATH,
     SET PROMPT, and so on) as required by your application.

  5. Test your DOS diskette.  Once you have configured the CONFIG.SYS and
     AUTOEXEC.BAT files as you wish, double click on OS/2 System -> Command
     Prompts -> DOS from Drive A:.  A DOS session should start.  Test for the
     functionality you need (like access to your CD-ROM reader or network).  If
     the session is not working properly, press CTRL-ESC and shut down the
     session, edit CONFIG.SYS and/or AUTOEXEC.BAT as required, and repeat the
     test.

  6. Create the diskette image.  When you are satisfied that your specific DOS
     session diskette functions properly, go back to the OS/2 Window and type
     VMDISK A: C:\DOS.IMG to create a diskette image file.  (If you want the
     file to be located on another drive or in another directory, change "C:\"
     accordingly.)

  7. Create a program object for your specific DOS session.  Drag a program
     object from your Templates folder to any target folder.  When the notebook
     opens, enter a single asterisk (*) in the Program Name field, then click
     on the right arrow in the lower right.  Select either DOS Window or DOS
     Full Screen for the session type, as desired.  Click on the DOS Settings
     button, and scroll down until you find the DOS_STARTUP_DRIVE property.
     Enter C:\DOS.IMG in the field at the upper right.  (If your image file is
     not located on Drive C in the root directory, make the necessary changes.)
     Change any other DOS Settings if necessary.  Click on the Save button,
     then click on the General tab.  Give your program object a name.  Then
     close up the notebook.

 You should now be able to double click on your new program object to start
 your specific DOS session.  If you require access to your diskette drive
 (Drive A), use the FSACCESS command.  See the online Command Reference for
 details.

 When formatting your bootable DOS diskette, you may wish to use additional
 command line parameters to create a diskette with a reduced capacity.  The
 "smaller" the diskette, the less room the diskette image file created by
 VMDISK will take on your hard disk.  See your DOS manual for details.

 Related information:

  (1.3) DOS and Windows Compatibility


ΓòÉΓòÉΓòÉ 9.10. (5.10) Clever Tricks ΓòÉΓòÉΓòÉ

Are there any clever tricks that apply to OS/2 2.0?

 o If you have installed the optional bitmaps, try clicking on the WPS desktop
   background once with mouse button one and pressing CTRL-ALT-SHIFT-O.

 o If you have a color monitor, try editing your CONFIG.SYS file so that

      SET PROMPT=$e[32;40m$e[1m[$P]$e[0m

   to obtain a more colorful OS/2 command line prompt.  (Case is significant in
   the example given.)  You can do the same for your DOS sessions if you edit
   PROMPT in AUTOEXEC.BAT, assuming you have ANSI.SYS loaded.  Note that the $i
   portion of your PROMPT will enable the help line at the top of the window or
   screen.  It is not included in the example above.

 o To force DIR to display your directories in alphabetical order, with the
   subdirectories listed first, add the line

      SET DIRCMD=/O:GN

   to CONFIG.SYS; and, if you wish the same for your DOS command line sessions,
   use DOSKEY (see the online Command Reference) in AUTOEXEC.BAT.  DOSKEY also
   enables command history.  (Shutdown and reboot for changes to CONFIG.SYS to
   take effect.)

 o Hold down SHIFT while resizing text windows to make size changes permanent.

 o If you want to configure your printer port(s) for shared access (so that DOS
   programs, for example, can use them directly), go to your printer object,
   click on it with mouse button two, select Open -> Settings, select the
   Output tab, then double click on the port you wish to share.  Check the
   appropriate box.

 o While running a DOS graphics program in a window, use the graphics cut and
   paste feature to clip a picture and paste it into the Icon Editor.  You can
   then quickly and easily create custom icons for your applications.

 o To disable the automatic application restart feature, create a STARTUP.CMD
   file in the root directory of your OS/2 boot drive with the following REXX
   script:

      /*  */
      call RxFuncadd 'SysLoadFuncs', 'RexxUtil', 'SysLoadFuncs'
      call SysLoadFuncs
      call SysIni 'USER', 'PM_WorkPlace:Restart', 'DELETE:'
      'exit'

   or add the line

      SET RESTARTOBJECTS=STARTUPFOLDERSONLY

   to your CONFIG.SYS.  To manually disable automatic application restart when
   booting OS/2, hold down the left CTRL, left SHIFT, and F1 keys
   simultaneously from the time the mouse pointer appears until icons are
   displayed on the desktop.

 o Use the Alarms applet to automatically start programs at specified times.

 o If you wish to dispense with the Workplace Shell (and its overhead),
   particularly on low memory systems, change the line SET RUNWORKPLACE... in
   CONFIG.SYS to read SET RUNWORKPLACE=C:\OS2\CMD.EXE (replacing C, if
   necessary, with a different drive letter).  In fact any program with job
   control (e.g. Enhanced Editor, HyperAccess/5) can be used as the shell.

 o To implement a small scroll back buffer for your OS/2 command line windows,
   use the command MODE CO80,102.  This procedure may be automated by adding /K
   MODE CO80,102 in the Optional Parameters section of the OS/2 Window program
   object settings.

 o If you do not want any command line parameters passed to a program object
   that you start (for example, if you customize the desktop menu so that it
   has an additional option which starts a command line prompt) place a lone %
   in the Optional Parameters section of the program object settings.

 o If you want to move an icon a small distance, "grab" it from the edge
   nearest the direction you want to move the icon.

 o If you wish to place program output in the REXX queue (for processing by a
   REXX program), try

      DIR *.TXT | RXQUEUE

   as an example.  (In other words, pipe the program output to RXQUEUE.)  To
   use this program output in your REXX program, try

      /* Sample */
      WHILE QUEUED() > 0
      PARSE PULL X
      SAY X
      END

 o A clever way to manipulate files that are locked when the Workplace Shell is
   running (e.g. display drivers) is to add the line CALL=CMD.EXE at the end of
   CONFIG.SYS.  Then Shutdown and reboot.  The system will restart with an OS/2
   command line prompt.  Type EXIT to proceed into the Workplace Shell.  Using
   CALL is also a convenient way to configure OS/2's serial ports using the
   MODE command.  For example:

      CALL=C:\OS2\MODE.COM COM2:38400,N,8,1,OCTS=OFF,RTS=ON,BUFFER=ON

   configures COM2 for high speed RTS handshaking and buffered I/O.  You can
   also use either CDD2 or SHIFTRUN; both utilities are available from (3.2)
   Shareware and Freeware Sources.

   Another way, which works well with display drivers, is to copy the new
   DLL(s) to its(their) own directory (say, C:\NEW), then place that directory
   name first in LIBPATH in CONFIG.SYS.  Shutdown and reboot.  OS/2 will use
   that(those) DLL(s) before it attempts to use the one(s) located in \OS2\DLL.
   [This method is required when using a 16-bit OS/2 2.0 display driver with
   OS/2 2.0 CSD Level 06055 or later.  See (4.6) Corrective Service Diskettes.]
   To switch back to the old driver, edit CONFIG.SYS and remove C:\NEW from
   LIBPATH, then Shutdown and reboot.

 o To shutdown without a mouse, press CTRL-ESC, select the Desktop, then press
   the spacebar (to deselect any icons, if necessary), SHIFT-F10, and select
   Shutdown.

 o If your video driver does not support "seamless" Windows, try running the
   Win-OS/2 Program Manager in a DOS window.

 o Selective Install should be used with caution when changing mouse or display
   drivers.  Verify that proper changes have been made to CONFIG.SYS.

 o If your settings notebooks (or PM Sticky Pads) do not display but are listed
   in the Window List, click on the name of the settings notebook in the Window
   List (brought up with CTRL-ESC) with mouse button two and select Cascade.

 o If you wish to force a program object to start an OS/2 application
   minimized, temporarily change the program name to introduce an error (e.g.
   LOTUS.EXE to LOTUS.EX), turn to the second page of the notebook, check Start
   Minimized, then turn back to the first page and correct the program name.

 o If your \OS2\*.INI files have grown large, use the CopyINI or WPSBackup
   utilities to shrink them.  Both are available from (3.2) Shareware and
   Freeware Sources.

 o To run Framemaker for Windows under Win-OS/2 3.0, patch the file MAKER.EXE
   (using PATCH or DEBUG).  Around offset $1DDD1C in the file you should see a
   series of hexadecimal bytes as follows: 9A FF FF 00 00 A8 20 75 17. Change
   the second to last byte from $75 to $EB.

 o To restart the Workplace Shell (without saving desktop settings, perhaps
   after an accidental Arrange), use a utility such as psPM [available from
   (3.2) Shareware and Freeware Sources] to terminate PMSHELL.

 o To get rid of a WPS object that cannot be deleted, try one of the following:

   (a)  insert a blank diskette in Drive A, click on the stubborn object with
   mouse button two, select Move, select the Path page, enter A:\, press ENTER,
   then format the diskette;

   (b)  use the WPSTools or Black Hole, available from (3.2) Shareware and
   Freeware Sources.  (The WPSTools can also recreate desktop objects that have
   been lost.)

 o To load a device driver into high memory in a particular DOS session change
   the DOS_DEVICE setting for the session and add SIZE=0 before the path and
   filename for the device driver.  For example, the following DOS_DEVICE
   entry:

   SIZE=0 C:\OS2\MDOS\ANSI.SYS

   loads the ANSI.SYS device driver into high memory in that particular
   session.

 Related information:

  (3.2) Shareware and Freeware Sources
  (4.6) Corrective Service Diskettes


ΓòÉΓòÉΓòÉ 10. (6.0) Miscellaneous ΓòÉΓòÉΓòÉ

The following questions are addressed in this section:

(6.1)  What can I do to promote OS/2?

(6.2)  How can I create INF files?


ΓòÉΓòÉΓòÉ 10.1. (6.1) Promoting OS/2 ΓòÉΓòÉΓòÉ

What can I do to promote OS/2?

OS/2 is selling well, but there are steps you can take to assure that hardware
devices and software will be available for OS/2 in the future.  Customer
requests do matter.

 o Politely, firmly, and repeatedly request driver support from printer, video
   adapter, and other hardware manufacturers.

 o When you receive a mailing for DOS/Windows software with a postpaid
   envelope, return the order form marked "Please send information on your OS/2
   version."

 o Start a user group at your location.  Contact Gene Barlow (phone
   214-402-6456) at IBM for assistance.

 o Correspond with members of the computer trade press.  Ask for reviews of
   OS/2 software, hardware compatibility testing with OS/2, OS/2 benchmarking,
   etc.  Respond politely but forcefully to press you think unfair; praise good
   reporting.

 o When you purchase a new system, ask the vendor to install OS/2 2.0, and to
   offer credit for dropping DOS and Windows.  If the vendor refuses, you may
   wish to take your business elsewhere.

 o Make sure your company (or yourself) specifies OS/2 compatibility when
   purchasing new products.

 o Demonstrate OS/2 to friends, relatives, and associates.

 o Ask your computer store to stock OS/2 software titles, have OS/2
   demonstration machines, etc.

 o Pass along useful OS/2 shareware and freeware to your local BBS.  Be sure to
   register OS/2 shareware.

 o Write an outstanding piece of shareware or freeware [See (4.5) Technical
   Support for details on joining DAP].  IBM has been known to recognize such
   work with rewards.  Also, ask authors of DOS/Windows shareware and freeware
   if they would port to OS/2, or volunteer.

 o Recommend products that work well under OS/2; dissuade people from
   purchasing products that do not.

 o Wear OS/2 pins, shirts, buttons, and other souvenirs.  Contact Sue at
   Lees/Keystone (phone [phone]) to order such items.

 Related information:

  (3.2) Shareware and Freeware Sources
  (4.5) Technical Support


ΓòÉΓòÉΓòÉ 10.2. (6.2) How to Create INF Files ΓòÉΓòÉΓòÉ

How can I create INF files?

Creating INF files (like the OS/2 Frequently Asked Questions List) is
remarkably straightforward.  All you need is the Information Presentation
Facility Compiler (IPFC), part of the OS/2 Toolkit available from IBM (or as
part of many development environments such as Borland C++ for OS/2), and a text
editor (like the Enhanced Editor included with OS/2).

Online IPFC documentation is included with the Toolkit, but you may also wish
to order the printed Information Presentation Facility Guide and Reference, IBM
Publication No. S10G-6262.  See (4.9) Books and Magazines for ordering
instructions.  Note that the Toolkit is part of the low cost OS/2 Professional
Developer's Kit CD-ROM.  See (4.5) Technical Support for details.

If you wish to include illustrations in your INF file you can use any graphics
software which can generate OS/2 bitmaps and/or metafiles.  (For example, you
may create your illustration in PM Chart, paste the illustration into Picture
Viewer, then save the illustration as a metafile.  Both PM Chart and Picture
Viewer are included with OS/2 2.0.)  A screen capture utility [like PM Camera
or Nikon II, available from (3.2) Shareware and Freeware Sources] can also
prove useful.

Related information:

(3.2) Shareware and Freeware Sources
(4.5) Technical Support
(4.9) Books and Magazines