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|00000000| 09 00 00 00 09 27 00 f0 | 00 3f 02 a7 03 ea 04 29 |.....'..|.?.....)|
|00000010| 06 ee 06 07 08 48 09 2c | 0a 0d 44 45 50 41 52 54 |.....H.,|..DEPART|
|00000020| 4d 45 4e 54 53 2e 47 c0 | 02 04 04 0e 01 01 65 24 |MENTS.G.|......e$|
|00000030| 54 68 69 73 20 69 73 20 | 61 20 6d 6f 6e 74 68 6c |This is |a monthl|
|00000040| 79 20 63 6f 6c 75 6d 6e | 20 74 68 61 74 20 77 69 |y column| that wi|
|00000050| 6c 6c 20 63 6f 76 65 72 | 20 74 68 65 20 69 73 73 |ll cover| the iss|
|00000060| 75 65 73 20 28 70 61 73 | 74 20 61 6e 64 20 70 72 |ues (pas|t and pr|
|00000070| 65 73 65 6e 74 29 20 66 | 72 6f 6d 20 61 20 54 65 |esent) f|rom a Te|
|00000080| 63 68 6e 69 63 61 6c 20 | 53 75 70 70 6f 72 74 20 |chnical |Support |
|00000090| 70 6f 69 6e 74 20 6f 66 | 20 76 69 65 77 2e 20 4c |point of| view. L|
|000000a0| 6f 6f 6b 20 68 65 72 65 | 20 66 6f 72 20 62 75 67 |ook here| for bug|
|000000b0| 20 66 69 78 65 73 2c 20 | 73 6f 6c 75 74 69 6f 6e | fixes, |solution|
|000000c0| 73 20 74 6f 20 63 6f 6d | 6d 6f 6e 6c 79 20 61 73 |s to com|monly as|
|000000d0| 6b 65 64 20 71 75 65 73 | 74 69 6f 6e 73 20 61 6e |ked ques|tions an|
|000000e0| 64 20 74 68 65 20 6c 69 | 6b 65 2e 2e 2e 0d 00 00 |d the li|ke......|
|000000f0| 00 01 01 23 24 0d 03 4f | 75 72 20 54 65 63 68 6e |...#$..O|ur Techn|
|00000100| 69 63 61 6c 20 53 75 70 | 70 6f 72 74 20 53 74 61 |ical Sup|port Sta|
|00000110| 66 66 0d 06 0d 4f 75 72 | 20 54 65 63 68 20 53 75 |ff...Our| Tech Su|
|00000120| 70 70 6f 72 74 20 67 72 | 6f 75 70 20 63 75 72 72 |pport gr|oup curr|
|00000130| 65 6e 74 6c 79 20 63 6f | 6e 73 69 73 74 73 20 6f |ently co|nsists o|
|00000140| 66 20 74 68 72 65 65 20 | 68 61 72 64 2d 77 6f 72 |f three |hard-wor|
|00000150| 6b 69 6e 67 20 69 6e 64 | 69 76 69 64 75 61 6c 73 |king ind|ividuals|
|00000160| 3a 20 4a 61 63 6b 69 65 | 20 42 6f 77 6d 61 6e 2c |: Jackie| Bowman,|
|00000170| 20 4d 61 74 74 20 4b 69 | 6e 6e 65 79 2c 20 61 6e | Matt Ki|nney, an|
|00000180| 64 20 56 69 63 20 50 68 | 61 72 65 73 2e 20 54 68 |d Vic Ph|ares. Th|
|00000190| 65 20 64 65 70 61 72 74 | 6d 65 6e 74 20 68 6f 75 |e depart|ment hou|
|000001a0| 72 73 20 61 72 65 3a 0d | 00 01 01 74 0b 4d 6f 6e |rs are:.|...t.Mon|
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|000001d0| 72 69 64 61 79 0d 53 61 | 74 75 72 64 61 79 0d 00 |riday.Sa|turday..|
|000001e0| 01 0e 74 17 38 3a 30 30 | 20 2d 20 38 3a 30 30 20 |..t.8:00| - 8:00 |
|000001f0| 28 43 65 6e 74 72 61 6c | 20 54 69 6d 65 29 0d 39 |(Central| Time).9|
|00000200| 3a 30 30 20 2d 20 36 3a | 30 30 20 0d 38 3a 30 30 |:00 - 6:|00 .8:00|
|00000210| 20 2d 20 38 3a 30 30 0d | 38 3a 30 30 20 2d 20 38 | - 8:00.|8:00 - 8|
|00000220| 3a 30 30 0d 38 3a 30 30 | 20 2d 20 38 3a 30 30 0d |:00.8:00| - 8:00.|
|00000230| 31 32 3a 30 30 20 2d 20 | 34 3a 30 30 0d 00 00 00 |12:00 - |4:00....|
|00000240| 01 01 23 24 06 0d 4d 61 | 74 74 20 77 6f 72 6b 73 |..#$..Ma|tt works|
|00000250| 20 74 68 65 20 61 66 74 | 65 72 20 36 3a 30 30 70 | the aft|er 6:00p|
|00000260| 6d 20 73 68 69 66 74 20 | 61 6e 64 20 74 68 65 20 |m shift |and the |
|00000270| 6e 69 67 68 74 73 20 6d | 61 79 20 76 61 72 79 20 |nights m|ay vary |
|00000280| 64 65 70 65 6e 64 69 6e | 67 20 6f 6e 20 68 69 73 |dependin|g on his|
|00000290| 20 63 6f 6c 6c 65 67 65 | 20 63 6f 75 72 73 65 6c | college| coursel|
|000002a0| 6f 61 64 2e 20 59 6f 75 | 20 6d 61 79 20 77 69 73 |oad. You| may wis|
|000002b0| 68 20 74 6f 20 61 73 6b | 20 66 6f 72 20 74 68 65 |h to ask| for the|
|000002c0| 20 63 75 72 72 65 6e 74 | 20 6e 69 67 68 74 73 20 | current| nights |
|000002d0| 77 68 65 6e 20 79 6f 75 | 20 63 61 6c 6c 2e 0d 0d |when you| call...|
|000002e0| 49 66 20 79 6f 75 20 64 | 6f 6e 27 74 20 72 65 61 |If you d|on't rea|
|000002f0| 63 68 20 74 68 65 6d 20 | 6f 6e 20 74 68 65 20 66 |ch them |on the f|
|00000300| 69 72 73 74 20 74 72 79 | 2c 20 6a 75 73 74 20 6c |irst try|, just l|
|00000310| 65 61 76 65 20 61 20 6d | 65 73 73 61 67 65 20 77 |eave a m|essage w|
|00000320| 69 74 68 20 79 6f 75 72 | 20 6e 61 6d 65 2c 20 70 |ith your| name, p|
|00000330| 68 6f 6e 65 20 6e 75 6d | 62 65 72 20 28 77 69 74 |hone num|ber (wit|
|00000340| 68 20 61 72 65 61 20 63 | 6f 64 65 21 29 2c 20 61 |h area c|ode!), a|
|00000350| 6e 64 20 61 20 62 72 69 | 65 66 20 64 65 73 63 72 |nd a bri|ef descr|
|00000360| 69 70 74 69 6f 6e 20 6f | 66 20 79 6f 75 72 20 70 |iption o|f your p|
|00000370| 72 6f 62 6c 65 6d 2e 20 | 54 68 65 79 20 77 69 6c |roblem. |They wil|
|00000380| 6c 20 63 61 6c 6c 20 79 | 6f 75 20 62 61 63 6b 20 |l call y|ou back |
|00000390| 61 73 20 73 6f 6f 6e 20 | 61 73 20 70 6f 73 73 69 |as soon |as possi|
|000003a0| 62 6c 65 2e 0d 00 00 00 | 01 01 23 24 06 0d 57 68 |ble.....|..#$..Wh|
|000003b0| 65 6e 20 79 6f 75 20 63 | 61 6c 6c 2c 20 74 72 79 |en you c|all, try|
|000003c0| 20 74 6f 20 68 61 76 65 | 20 61 73 20 6d 75 63 68 | to have| as much|
|000003d0| 20 69 6e 66 6f 72 6d 61 | 74 69 6f 6e 20 61 73 20 | informa|tion as |
|000003e0| 70 6f 73 73 69 62 6c 65 | 3a 20 77 68 69 63 68 20 |possible|: which |
|000003f0| 70 72 6f 64 75 63 74 20 | 79 6f 75 20 6e 65 65 64 |product |you need|
|00000400| 20 68 65 6c 70 20 77 69 | 74 68 2c 20 68 6f 77 20 | help wi|th, how |
|00000410| 6d 75 63 68 20 6d 65 6d | 6f 72 79 20 79 6f 75 20 |much mem|ory you |
|00000420| 68 61 76 65 2c 20 69 66 | 20 79 6f 75 20 68 61 76 |have, if| you hav|
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|00000470| 69 6f 6e 2c 20 61 6e 64 | 20 74 68 65 20 65 78 61 |ion, and| the exa|
|00000480| 63 74 20 65 72 72 6f 72 | 20 6d 65 73 73 61 67 65 |ct error| message|
|00000490| 20 72 65 63 65 69 76 65 | 64 2e 20 49 74 20 68 65 | receive|d. It he|
|000004a0| 6c 70 73 20 74 6f 20 77 | 72 69 74 65 20 64 6f 77 |lps to w|rite dow|
|000004b0| 6e 20 74 68 65 20 69 6e | 66 6f 72 6d 61 74 69 6f |n the in|formatio|
|000004c0| 6e 20 61 6e 64 20 61 6e | 79 20 6f 74 68 65 72 20 |n and an|y other |
|000004d0| 71 75 65 73 74 69 6f 6e | 73 20 79 6f 75 20 6d 61 |question|s you ma|
|000004e0| 79 20 68 61 76 65 2e 0d | 00 00 00 01 01 23 24 06 |y have..|.....#$.|
|000004f0| 0d 46 6f 72 20 74 68 65 | 20 6d 6f 6e 74 68 20 6f |.For the| month o|
|00000500| 66 20 4d 61 72 63 68 20 | 74 68 65 79 20 74 6f 6f |f March |they too|
|00000510| 6b 20 6f 76 65 72 20 33 | 2c 34 30 30 20 63 61 6c |k over 3|,400 cal|
|00000520| 6c 73 20 28 77 65 20 70 | 75 62 6c 69 73 68 20 36 |ls (we p|ublish 6|
|00000530| 20 64 69 66 66 65 72 65 | 6e 74 20 70 65 72 69 6f | differe|nt perio|
|00000540| 64 69 63 61 6c 73 20 70 | 6c 75 73 20 61 20 64 6f |dicals p|lus a do|
|00000550| 77 6e 6c 6f 61 64 20 73 | 65 63 74 69 6f 6e 20 6f |wnload s|ection o|
|00000560| 6e 20 50 72 6f 64 69 67 | 79 20 61 6e 64 20 73 68 |n Prodig|y and sh|
|00000570| 61 72 65 77 61 72 65 20 | 66 6f 72 20 4d 53 44 4f |areware |for MSDO|
|00000580| 53 20 63 6f 6d 70 75 74 | 65 72 73 29 2e 20 54 68 |S comput|ers). Th|
|00000590| 61 74 20 61 76 65 72 61 | 67 65 73 20 6f 75 74 20 |at avera|ges out |
|000005a0| 74 6f 20 6f 76 65 72 20 | 31 33 35 20 63 61 6c 6c |to over |135 call|
|000005b0| 73 20 61 20 64 61 79 2e | 20 53 6f 20 79 6f 75 20 |s a day.| So you |
|000005c0| 63 61 6e 20 73 65 65 20 | 74 68 61 74 20 74 68 65 |can see |that the|
|000005d0| 79 20 61 72 65 20 72 61 | 74 68 65 72 20 62 75 73 |y are ra|ther bus|
|000005e0| 79 2e 0d 0d 43 6f 6d 69 | 6e 67 20 73 6f 6f 6e 2c |y...Comi|ng soon,|
|000005f0| 20 6c 6f 6f 6b 20 66 6f | 72 20 62 69 6f 67 72 61 | look fo|r biogra|
|00000600| 70 68 69 65 73 20 6f 6e | 20 65 61 63 68 20 6f 66 |phies on| each of|
|00000610| 20 74 68 65 20 72 65 70 | 72 65 73 65 6e 74 61 74 | the rep|resentat|
|00000620| 69 76 65 73 2e 0d 0d 00 | 00 00 01 01 23 24 06 0d |ives....|....#$..|
|00000630| 4c 65 74 27 73 20 6c 6f | 6f 6b 20 61 74 20 73 6f |Let's lo|ok at so|
|00000640| 6d 65 20 73 70 65 63 69 | 66 69 63 20 73 69 74 75 |me speci|fic situ|
|00000650| 61 74 69 6f 6e 73 20 6f | 6e 20 70 61 73 74 20 69 |ations o|n past i|
|00000660| 73 73 75 65 73 2e 0d 0d | 53 6f 66 74 64 69 73 6b |ssues...|Softdisk|
|00000670| 20 20 69 73 73 75 65 20 | 31 33 35 20 2d 20 0d 54 |  issue |135 - .T|
|00000680| 68 65 20 70 72 6f 67 72 | 61 6d 3a 20 47 65 6f 67 |he progr|am: Geog|
|00000690| 72 61 70 68 79 20 43 68 | 61 6c 6c 65 6e 67 65 20 |raphy Ch|allenge |
|000006a0| 55 53 41 2e 0d 0d 54 68 | 65 20 70 72 6f 62 6c 65 |USA...Th|e proble|
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|000006c0| 6f 6d 70 75 74 65 72 73 | 20 74 68 65 20 70 72 6f |omputers| the pro|
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|00000700| 6f 6e 3a 20 57 65 20 62 | 65 6c 69 65 76 65 20 74 |on: We b|elieve t|
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|00000780| 77 65 20 68 61 76 65 20 | 69 6e 20 6f 75 72 20 51 |we have |in our Q|
|00000790| 75 61 6c 69 74 79 20 41 | 73 73 75 72 61 6e 63 65 |uality A|ssurance|
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|000007b0| 65 66 75 6c 6c 79 2c 20 | 74 68 6f 73 65 20 6f 66 |efully, |those of|
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|00000850| 62 6c 65 6d 3a 20 54 68 | 65 20 70 72 6f 67 72 61 |blem: Th|e progra|
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|000008a0| 63 65 20 79 6f 75 72 20 | 49 49 65 2e 20 59 6f 75 |ce your |IIe. You|
|000008b0| 20 63 61 6e 20 63 68 65 | 63 6b 20 77 69 74 68 20 | can che|ck with |
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|000008d0| 72 20 6f 72 20 51 75 61 | 6c 69 74 79 20 43 6f 6d |r or Qua|lity Com|
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|00000900| 6e 68 61 6e 63 65 6d 65 | 6e 74 20 6b 69 74 2e 20 |nhanceme|nt kit. |
|00000910| 53 65 65 20 54 65 63 68 | 20 53 75 70 70 6f 72 74 |See Tech| Support|
|00000920| 20 4e 6f 74 65 73 20 6f | 6e 20 69 73 73 75 65 20 | Notes o|n issue |
|00000930| 31 33 38 20 66 6f 72 20 | 6d 6f 72 65 20 64 65 74 |138 for |more det|
|00000940| 61 69 6c 73 2e 0d 00 00 | 00 01 01 23 24 06 0d 49 |ails....|...#$..I|
|00000950| 20 77 69 6c 6c 20 63 6f | 76 65 72 20 6d 6f 72 65 | will co|ver more|
|00000960| 20 74 6f 70 69 63 73 20 | 6e 65 78 74 20 69 73 73 | topics |next iss|
|00000970| 75 65 2e 20 49 6e 20 74 | 68 65 20 6d 65 61 6e 74 |ue. In t|he meant|
|00000980| 69 6d 65 2c 20 69 66 20 | 79 6f 75 20 68 61 76 65 |ime, if |you have|
|00000990| 20 61 6e 79 20 74 72 6f | 75 62 6c 65 20 67 69 76 | any tro|uble giv|
|000009a0| 65 20 74 68 65 20 66 6f | 6c 6b 73 20 69 6e 20 54 |e the fo|lks in T|
|000009b0| 65 63 68 20 53 75 70 70 | 6f 72 74 20 61 20 63 61 |ech Supp|ort a ca|
|000009c0| 6c 6c 2e 20 54 68 61 74 | 27 73 20 77 68 79 20 74 |ll. That|'s why t|
|000009d0| 68 65 79 27 72 65 20 74 | 68 65 72 65 2e 0d 0d 4f |hey're t|here...O|
|000009e0| 68 2c 20 74 68 65 20 6e | 75 6d 62 65 72 3f 20 28 |h, the n|umber? (|
|000009f0| 38 30 30 29 20 38 33 31 | 2d 32 36 39 34 2e 0d 00 |800) 831|-2694...|
|00000a00| 04 9b 04 1e a8 01 01 9f | 24 03 45 6e 64 20 6f 66 |........|$.End of|
|00000a10| 20 54 65 63 68 20 53 75 | 70 70 6f 72 74 20 4e 6f | Tech Su|pport No|
|00000a20| 74 65 73 20 31 34 30 0d | 0d 00 00                |tes 140.|...     |
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