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README.DOC updated July 21, 1995 Backup Exec for NetWare - Evaluation Version --------------------------------------------------------------------- This is a 30 DAY EVALUATION VERSION of Backup Exec for NetWare. The evaluation period will begin the first time that the Job Manager NLM is loaded. The software will be fully functional for the first 30 days. Once the evaluation period has expired, jobs will no longer be processed by the Job Manager. However, you will be able to use all of the other functions in the software. When you purchase and reinstall Backup Exec, all of the user options, jobs, catalogs and job histories from the evaluation version will remain. Please contact Arcada Software at 800-3-ARCADA or 407-333-7500 to inquire about purchasing Backup Exec for NetWare. Continuing with the installation of this product means that you understand and agree with the following terms and conditions: 1. This evaluation package ceases to provide backup and restore capability following the 30 day evaluation period. 2. Arcada Software is not liable for any damages resulting from the use of this product; including but not limited to, lost time or revenue as a result of the disabling of backup and restore capabilities once the evaluation period has expired. 3. This software may be installed for evaluation purposes only. --------------------------------------------------------------------- CAREFULLY FOLLOW THE INSTRUCTIONS IN SECTIONS 1-2 BELOW TO COMPLETE THE INSTALLATION PROCESS. YOU MAY WISH TO PRINT A COPY OF THIS README.DOC FILE, WHICH IS LOCATED IN YOUR SERVER'S SYS:BKUPEXEC SUBDIRECTORY. FOR EXAMPLE: NPRINT [ insert server name ]/SYS:BKUPEXEC\README.DOC ===================================================================== TABLE OF CONTENTS ================= Section# Topic -------- ------------------------------------------------------ 1. Installation Notes 2. Release Notes 3. What's new in Version 7.01? 4. Compatibility Information for Drives and Controllers 5. Limitations 6. Frequently Asked Questions 7. Prompt Timeouts ===================================================================== 1. INSTALLATION NOTES ===================================================================== Version 7.01 clients (BEWIN.EXE, BEOS2.EXE, BEDOS.COM and BE.NLM) may not be used with previous versions of Backup Exec for NetWare. New functionality added into version 7.01 has caused various system database formats to change, along with an entirely new synchronization mechanism based on NetWare Core Protocol Extensions (NCPE). Because of this, the new clients cannot access old databases, nor can old clients access the new databases. If you need to run both versions of Backup Exec clients, you will have to install the version 7.01 client(s) to different locations on your local hard disk. 2. RELEASE NOTES ===================================================================== Conner (Maynard) SCSI Controller -------------------------------- The Conner (Maynard) 16-bit SCSI controller does not support concurrent operations. Existing Jobs Backup Exec v5.0x Only ---------------------- Existing jobs will be targeted to the first available partition by default. To choose a specific partition for a job, edit the job using the job schedule feature in one of the Backup Exec clients. Existing Jobs Backup Exec v5.0x with Advanced Autoloader Module ------------------------------------------------- Existing jobs will be targeted to an invalid partition by default. You will be prompted to either delete the jobs or retarget them to a valid partition. These jobs will not run until a valid partition is chosen. Windows 95 Agent ---------------- Using the Backup Exec Windows 95 agent in a token-ring/ethernet network environment: Backup Exec for NetWare Version 7.01 resolves the problem of losing connections when performing backups of a Windows 95 workstation across a token-ring/ethernet bridge. If both the Windows 95 agent and the backup server are on the same type of network (both on token-ring or both on ethernet) then no additional steps are required for the Windows 95 agent to function properly. However, if the backup server is on an ethernet network which uses a network bridge to backup workstations on the token-ring network, then you must modify the value of the "GRFS_max_buffer_size" option within the backup server's options file (BESRVR.CFG). You should set the value of this option to "240". Example: GRFS_max_buffer_size = 240 No steps are required if the backup server is on the token-ring network and the Windows 95 agent is on the ethernet network. 3. WHAT'S NEW IN VERSION 7.01? ===================================================================== Concurrent device support ------------------------- Up to twenty-eight (28) simultaneous operations are supported on each NetWare backup server. This allows you to simultaneously perform multiple backup and restore operations on multiple tape drives. Support for multi-drive autoloaders has been added to the Advanced Autoloader Module. Console command execution before and after a job ------------------------------------------------ Backup Exec jobs can be configured to execute a system console command on the backup server to stop or start other programs on the server. For example, you can automatically stop a database application before a backup job begins, and automatically restart the database application after the backup job ends. Software compression with Agent Accelerator(TM) ----------------------------------------------- Now, with Agent Accelerator, you can configure Backup Exec to compress the data on the remote server before sending it to the backup server. This improves performance dramatically on slower network wire technologies, such as 4MB/sec token ring or when backing up over a WAN. Agent Accelerator uses proven STAC Electronics LZS compression for software data compression. Automatic job history log printing capability --------------------------------------------- Backup Exec can automatically route job results to any network printer, even on a different server. (Note: Only bindery based print queues are supported.) SNMP Agent ---------- Centralized status monitoring is available from a NetWare SNMP compatible console, such as NetWare NMS. Job Manager monitor ------------------- The status of the tape system and all tape sessions can be monitored from any workstation running a Backup Exec client as well as from the server console. A "gas gauge" indicates the progress of the current operation by showing the percentage completed. Ability to read SIDF and ARCserve (version 4 and 5) tapes --------------------------------------------------------- With the ability to read SIDF and ARCserve (version 4 and 5) tapes, Backup Exec makes it easy to transition from Cheyenne ARCserve, Novell's Sbackup utility or other SIDF compliant backup solutions. (Note: Only those SIDF tapes which conform to ECMA-208 are supported. Also, ARCserve backups created with Novell SMS enabled cannot be restored. ARCserve's default is not to use SMS for backup.) Flat file restore ----------------- This feature allows the flexibility either to retain the directory tree during a restore or simply to restore all selected files to a single subdirectory. Hardware compression enabling/disabling --------------------------------------- On a partition basis, the administrator can enable or disable hardware compression on tape drives that support this feature. Performance tuning ------------------ On a partition basis, the administrator can configure the block size used to write to the tape media, the number of buffers allocated from memory for data transfer, and the number of buffers that are filled in memory prior to beginning data transfer to tape. Backup Exec automatically tailors these for performance, and these values should only be changed in consultation with Arcada Technical Support. Job rerouting on fatal tape device failure ------------------------------------------ On a partition basis, the administrator can configure Backup Exec to reroute jobs to an alternate partition on the same backup server or a remote backup server in the event of a fatal tape device error. Enhanced Windows 95 Agent ------------------------- An enhanced version of the Backup Exec Windows 95 agent is provided in this release. An option to display an agent status and statistics window is included in the enhanced agent. 4. COMPATIBILITY INFORMATION FOR DRIVES AND CONTROLLERS ===================================================================== Loaders and tape drives can be used on the same backup server by following these configuration rules: 1) The SCSI addresses of tape drives on a controller must precede the loader SCSI address settings. 2) The SCSI ID of the loader arm must precede the SCSI address of the drives in the loader. 3) In multiple drive loaders, the SCSI IDs must be in the same order as the drive elements (i.e., Tape Drive 1 must have a lower SCSI ID than Tape Drive 2). Compatibility information for drives and controllers can be found in a separate file named SYS:BKUPEXEC\HARDWARE.DOC after installation of Backup Exec. This file can also be found on the first installation diskette. You may wish to print a copy of this file for later reference. This file is also viewable from the Job Manager menus under Options/Backup Exec Information/View Hardware Information, as well as View/Backup Exec Information/View Hardware Information. Both of these menus are selectable via key combinations from the Job Manager's main screen. 5. LIMITATIONS ===================================================================== a. When accessing servers with older versions of the NetWare STREAMS and TLI NLM modules, Backup Exec clients or the Job Manager may hang while scanning the network for servers during initialization. If this occurs, you should update these modules to newer versions. b. If you are using the Backup Exec Windows client and your screen "blacks out" followed by a workstation hang, you must obtain updated IPX drivers from Novell's NetWire CompuServe forum. Updated files are found in the VLMUPx.EXE, NET33x.EXE, WINDRx.EXE and NWDLLx.EXE self- extracting archives. These files are available from the NOVFILES area in CompuServe's NetWire Forum. c. When using Backup Exec agent software, you may want to first type CASTOFF ALL on the workstation. If a message is sent to a workstation that is running the Backup Exec agent software, the Job Manager or Client software may lose its connection to the agent, or performance may be severely degraded. To turn off broadcasts on a workstation logged into a 4.x server, use SEND /A=N instead of CASTOFF ALL. d. If the backup server is running the NFS.NAM name space during a restore, directories that are restored are always restored in lower case. This occurs with the 1.20c version of NFS.NAM on 3.x servers and the 1.27b version of NFS.NAM on 4.01 servers. If you are using name spaces on your server that have case sensitive directory names other than NFS, you may want to unload NFS.NAM prior to performing a restore. This problem may be fixed in a future release of NetWare. e. The Backup Exec DOS Agent (also used for Windows) does not support the Microsoft-supplied MSIPX.COM driver which comes standard with Windows for Workgroups version 3.1. In order to use the Backup Exec DOS agent under Windows for Workgroups 3.1, you must install Novell's ODINSUP.COM driver instead of the MSIPX.COM driver. An outline of the procedure to modify a Windows for Workgroups 3.1 environment to use the ODINSUP driver is found in the README.TXT file that is installed on the workstation as part of the Backup Exec Windows workstation SETUP program. If there are Windows for Workgroups 3.1 workstations that will run the Backup Exec DOS Agent, the network administrator should review the procedure outlined and create a customized procedure for the network users. If you are using Windows for Workgroups version 3.11, you should see the WFW3_11.WRI file in the WIN31 directory for information about upgrading your network interface to use the ODI drivers. By default, this file is installed into SYS:BKUPEXEC/WIN_WS/WIN31. f. If you are running the Backup Exec Job Manager with an Adaptec controller and the tape drive is powered off during an operation, you may need to DOWN your file server to restart the Job Manager. Adaptec's ASPI manager does not correctly handle this problem and results in the Job Manager appearing to be "hung" while trying to complete an operation. The file server will continue to function properly, but you will need to DOWN the file server and reboot it in order to use Backup Exec again. g. There is a problem with the 3Com 3C503 card installed in a NetWare server that causes it to hang during extended periods of heavy network traffic. When this problem occurs, you will receive "LAN receive buffer limit reached. All buffers are in use" errors while performing remote server backups (this applies only to Backup Exec - Enterprise Edition). If you encounter this error, you should upgrade your network card. h. If the Job Manager (BEMGR.NLM) or the NetWare Client (BE.NLM) displays an "out of memory" error and you see a message at the NetWare console "Alloc short term memory allocator requests exceeded the configuration limit", you must give NetWare more memory. Failure to do so may cause memory corruption or a server abend. For 3.11 Servers: Type "set maximum alloc short term memory=xxxxxxxx" where xxxxxxxx is 50kb to 16mb. It is set to 2mb by default. For 3.12 Servers Type "set maximum alloc short term memory=xxxxxxxx" where xxxxxxxx is 50kb to 32mb. It is set to 8mb by default. i. When you run out of disk space on your catalog volume, you can move your catalogs to a different volume. If you do this and encounter the "Unable to initialize job" on the Job Manager screen, you will need to go into the <volume>:\BKUPEXEC\HISTORY directory and manually delete any 0 byte files that exist. j. Some values in the E-mail options are not validated. These include: server names, paths, login names and passwords, and E-mail addresses. If E-mail does not seem to be working, you may have made an error entering E-mail setup information in the options window. k. If the backup server runs out of short term memory while backing up an SMS device, the files being processed are backed up as corrupted files. l. The screen saver LOCK.EXE that comes with Novell DOS 7.0/ Personal NetWare is incompatible with the DOS Agent. If you are using the DOS Agent to back up this workstation, this screen saver cannot be running. m. If you back up directories with the Delete-Inhibit or Rename-Inhibit attributes set, and then attempt to restore those directories, SMS errors will be written to the history log. The following message will appear in the log file: "Invalid data (an unexpected directory trailer) was found". All data is correctly restored, however, so the message can be safely ignored. Novell is aware of this condition. n. In the NFS name space on NetWare volumes and Unix workstations, if there are multiple directories which differ only by case (e.g., test_dir vs. TEST_DIR) within a given subdirectory, only one of those directories will be backed up. o. During disaster recovery, if you re-install the Bindery or the NDS Tree containing the Backup Exec account and queue information, the job scheduler will go offline with error 254 or 156. To recover from this condition, either go into the options menu, or simply exit and restart the Job Manager. You may also encounter error 254 by running DSREPAIR.NLM while the Job Manager is loaded. p. In the Job Manager SNMP configuration window, options appear that allow you to set the priority at which traps are sent to SNMP management workstations. To retain true SNMP functionality, the filter settings should be set directly at the management workstation. The Job Manager sends all traps if the SNMP setting is set to any value other than zero. q. When using HP OpenView, the ARCADA.TDF file should be used instead of ARCADA.MIB. This file is found in the SYS:\BKUPEXEC directory and should be placed into the HP OpenView Trap Manager directory (e.g., \OV\TRAPMGR). This is the Trap Definition File required by HP OpenView to receive SNMP traps from Backup Exec. To replace this file open the Monitor menu in HP OpenView and select "Customize Traps...". In the dialog that appears, press the "Load Traps..." button. Select ARCADA.TDF and press OK. From the Customize Trap Alarms dialog press OK. Backup Exec SNMP traps will now appear in the Alarm Log. 6. FREQUENTLY ASKED QUESTIONS ===================================================================== Q. I'm getting a "Tape Drive Not Found" message after running BESTART.NCF. Why am I getting this message? A. This message appears under the following conditions: 1. When you are trying to use an unsupported tape drive - Check the HARDWARE.DOC for a list of supported tape drives and make sure that your drive is in this list. 2. When the ASPI manager does not see the drive - Backup Exec uses the tape drive's SCSI inquiry string to determine which drivers to load for the drive. If you have more than one ASPI controller in the server, make sure that the drivers for the controller to which the tape drive is attached are being loaded in the STARTUP.NCF file. You can run the BEDIAG utility to view which controller the tape drives are attached to, by using the following syntax: LOAD BEDIAG /S /C ----------- Q. I'm getting an error message "Error on Tape drive x" during a backup (or utility) operation. What should I do? A. If the error is either "Error: Media Failure (3)" or "Error: Bad Write (5)", first try cleaning the tape drive. This is a common problem with magnetic media drives and they should be cleaned after approximately 20 hours of use. You may also have a bad tape. If the tape has been in active use longer than six to eight months, it is probably time to cycle the tape out of your rotation scheme and get a new one. If the error is "Hardware Failure (10)", the tape drive failed to process the assigned command. Power off the drive and turn it back on. If this error occurs on a regular basis, your tape drive may need mechanical repair. ----------- Q. I get a 'Public Symbol Error BuildTCB, DeBuildTCB, etc.' when attempting to run BESTART.NCF. Why am I getting this? A. The ASPI manager for your controller is not loaded. This is common in controllers that do not load ASPI support by default. Check the HARDWARE.DOC for currently supported controllers and find your specific controller. It should show you the ASPI manager that needs to be loaded for your controller. ----------- Q. I have a Compaq on-board controller and get a 'Public Symbol Error BuildTCB, DeBuildTCB, etc.' when attempting to run BESTART.NCF. Why am I getting this? A. The ASPI manager for your controller is not loaded. Load the NLM called CPQSASPI.NLM in your AUTOEXEC.NCF. (See the previous question.) ----------- Q. I get the error "There are no restore targets readily available, please select restore target in the backup sources window" when trying to submit a restore job from my Windows client. What should I do? A. You must login to the workstation through the Backup Sources window before the Windows client will allow a restore. This error occurs when the password database has been disabled. In the Backup Sources window, double click on the server. You will be prompted for a login name and password. Once the name and password are provided, you should be able to submit the restore job. ----------- Q. What are Backup Exec's Memory requirements for NetWare? A. Backup Exec requires a minimum of 2.5 MB of memory over NetWare system requirements. The amount of memory required increases as additional tape devices are added. NetWare system requirements are affected by many variables. To verify that you have sufficient memory, type "load MONITOR.NLM" at the server console. Select the menu option "Resource Utilization". The window at the top of the screen will change to "Server Memory Statistics". At the end of the "Cache Buffers" line, a percentage number appears. This number should be between 60% and 65%. A number below 60% can result in various problems. To increase this number, unload some other NLM's that may be using memory, or add more memory (RAM) to the system. ----------- Q. I am running the Windows client under Windows for Workgroups 3.11. When I load the Windows client it hangs on "Scanning for Agents". What's wrong? A. Refer to item 'e', under the Limitations section of this file for information on resolving this issue. ----------- Q. I can see NetWare agents with the DOS client, but not the Windows client. Why? A. Your NetWare workstation requesters are out of date. You will need to get the following NetWare updates for your workstation: VLMUPx.EXE WINDRx.EXE NWDLLx.EXE NET33x.EXE (If running older NETX). Each of these files is available on the Arcada BBS, the NetWire forum on CompuServe, WWW.NOVELL.COM or FTP.NOVELL.COM. These self-extracting files have a text file contained with them that explain how to properly set them up on your workstation. 7. PROMPT TIMEOUTS ===================================================================== The following section lists all of the prompts that have timeouts, along with the default response that will be supplied, should the timeout occur. They are listed by operation type. Backup Operations ----------------- The tape in drive #1 is not compatible. Replace the tape in drive #1. Do you want to continue? (Y/N) N The tape in drive #1 is write protected. Replace the tape in drive #1. Do you want to continue? (Y/N) N Would you like to place this job on hold? (Y/N) Y Tape Rotation requires a prepared tape. Insert a tape in drive #1. Do you want to continue? (Y/N) N Only tape rotation jobs can be placed on tape rotation tapes. Insert a tape in drive #1. Do you want to continue? (Y/N) N The wrong tape is inserted for this tape rotation job. Insert a tape in drive #1. Do you want to continue? (Y/N) N Client jobs are not allowed to overwrite prepared tape rotation tapes. Insert a tape in drive #1. Do you want to continue? (Y/N) N Client jobs can only be appended to active (non-available) tape rotation tapes. Insert a tape in drive #1. Do you want to continue? (Y/N) N This tape is not available for the current operation. Insert a tape in drive #1. Do you want to continue? (Y/N) N WARNING: This tape was created with the TRANSFER option of Backup Exec The information now on this tape may have been permanently erased from your hard drive. Do you want to continue? (Y/N) N The current tape has been rewound. Please insert tape #2 for this backup in partition "Partition Name". Do you want to continue? (Y/N) N The current tape has been rewound. Please insert tapes 3-4 for this backup in partition "Partition Name". Do you want to continue? (Y/N) N A tape was not found in drive #1. Please insert a tape or make sure that the tape is inserted properly. Do you want to continue? (Y/N) N Backup and Restore ------------------ This is a once only job and it will not be scheduled again. Would you like to put this job on hold? (Y/N) Y Restore ------- Do you wish to continue restoring files even though information on the tape is corrupt? (Y/N) N All Operations -------------- The tape in drive #1 is not inserted properly. Do you want to continue? (Y/N) Y Replace the tape in drive #1. Do you want to continue? (Y/N) N Catalog a Tape -------------- Do you want to use On Tape Catalogs if they exist? (Y/N) Y Do you want to catalog any backup sets not yet cataloged on tape "Tape Name"? (Y/N) Y WARNING: Tape #2 is out of sequence. Do you want to continue? (Y/N) Y Quick Erase and Security Erase ------------------------------ Do you want to erase the information on the tape in drive #1? (Y/N) N WARNING: This tape has been found to be ACTIVE in the current tape rotation scheme. Do you want to continue? (Y/N) N Do you want to erase another tape? (Y/N) N The tape in drive #1 is blank or it may contain a backup which this drive cannot recognize. Do you want to erase the information on the tape in drive #1? (Y/N) N The tape in drive #1 is unrecognizable. Do you want to erase the information on the tape in drive #1? (Y/N) N Verify a Tape ------------- Do you want to verify this tape? (Y/N) Y Prepare a Tape -------------- Insert the next tape that you wish to prepare in partition "Partition Name". Do you want to continue? (Y/N) N This tape is currently active in a tape rotation scheme. It must be erased before it can be prepared. Replace the tape in drive #1. Do you want to continue? (Y/N) N This tape is already a prepared tape rotation tape. Do you want to prepare this tape? (Y/N) N The tape in drive #1 is unrecognizable. WARNING: If you prepare this tape, none of the information on this tape can be restored. Do you want to prepare this tape? (Y/N) Y The tape in drive #1 is blank or it may contain a backup which this drive cannot recognize. Do you want to prepare this tape? (Y/N) Y Do you want to prepare another tape? (Y/N) N Insert the next tape you wish to prepare in the tape drive. Do you want to continue? (Y/N) N