Unprotect 6/Unprotect-6.0.iso/update/tbass101/bassts.txt

Text File | 1996-03-15 | 38.7 KB | 1,040 lines

Trophy Bass Troubleshooting Guide
revised 3/14/96

Sierra Technical Support provides this documentation as a reference to
Sierra customers using Sierra software products.  Sierra Technical Support
makes reasonable efforts to ensure that the information contained in this
documentation is accurate.  However, Sierra makes no warranty, either
express or implied, as to the accuracy, effectiveness, or completeness of
the information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION
HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME
ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE
INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER
HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY THE
CUSTOMER OR ANY THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN
BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE
RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL
SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS AND ILLEGAL
            OPERATION ERRORS
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - OBTAINING A SIERRA PATCH DISK
SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 9 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 10 - IF YOU STILL HAVE PROBLEMS

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
486DX66
8 MB RAM (7,168 KB Free)
2X CD ROM drive
Windows 3.1 or higher
640 by 480, 256 color display, 300 pixels/second

RECOMMENDED FOR BEST PERFORMANCE
Pentium
4X CD ROM Drive


SECTION 2 - INSTALLATION PROCEDURES

Windows 95 Installation

Insert the CD into your CD ROM drive. Wait about 10
seconds, and Windows should prompt you with a
message: "Trophy Bass has not been installed yet.
Would you like to install it now?" Select Yes.

You can also install the program by clicking on Start,
then Run..., then typing in D:\SETUP.EXE and clicking
OK. (If your CD ROM drive is a letter other than D,
substitute the appropriate drive letter.).

Once you are in the Installation program, select Test
Hardware to see if your computer and its present
configuration will be sufficient to play the game. If your
system passes the Hardware Test, click on the Main
Menu button, then click on Install.

Windows 3.1 Installation

Insert the CD into your CD ROM drive. From the
Program Manager menu bar, select File, then Run. In
the Command Line Box, type in D:\SETUP.EXE and
click on OK or press Enter. If your CD-ROM drive is a
drive other than D, substitute the appropriate drive
letter.


SECTION 3 - COMMON INSTALLATION PROBLEMS

Windows 95

PROBLEM:  Your computer fails the Sound Card test; you
cannot hear the voice and fanfare in the Wave and MIDI
tests.
SOLUTION:  Your sound card may be incorrectly
configured for DAC (Audio) or your sound card drivers
may not be properly installed or configured for
Windows 95.
Make sure your speakers are turned on and run the
Windows mixer program for your sound card so you can
increase its volume levels for MIDI (music) and DAC
(Audio). You should consult your sound card
documentation or the manufacturer for information
regarding the correct configuration of your sound card
in Windows 95.

PROBLEM:  Your computer fails the Display test because
you are not running in 256 colors,  or your video card
does not meet the Pixels-per-second second Speed
requirement for the game.
SOLUTION:  First make sure you are running Windows in
256 colors. Even though your monitor and video card
may be capable of displaying 256 colors, Windows may
not be set up to use this resolution.  Click on the Start
button, select Settings, then Control Panel. Double-click
the Display icon. You will see four tabs: Background,
Screen Saver, Appearance, and Settings. Click on
Settings. In the box under Color Palette, it should say
256 Color. If it does not, click on the down arrow next
to the window to view a list of choices, and select the
one that says 256 Color.  You will also notice a slider
bar under Desktop Area for adjusting resolution from
640 by 480 pixels (the lowest setting) upwards. If your
video card failed the initial speed test, try adjusting the
resolution to 640 by 480 pixels. This will decrease the
screen resolution but may improve the speed of your
video card.

PROBLEM:  Your computer fails the Memory test; you get
a message stating you do not have enough memory to
run Trophy Bass.
SOLUTION:  Trophy Bass requires a computer with a
minimum of  8 MB (8192k) of RAM to run, of which
7168k must be free. To free up memory in Windows 95,
close any and all Windows programs (including screen
savers, wallpaper, virus detection programs, shell
programs like Norton Desktop or Packard Bell
Navigator, etc.) that may be running. On your Taskbar,
right-click on the program tab for the program you wish
to shut down, and select Close. Then run Trophy Bass's
Setup program again and try the memory test. If your
system still fails the test, consult the boot disk
instructions at the end of this document and create a
Windows 95 boot disk for your system. Then boot up
with the boot disk, disable any and all other Windows
programs, and start the Setup/Install program again.
These steps should give you enough memory to run the
program.


Windows 3.1

PROBLEM:  Your computer fails the Sound Card test; you
cannot hear the voice and fanfare in the Wave and MIDI
tests.
SOLUTION:  Your sound card may be incorrectly
configured for  Windows 3.1, or your drivers may not be
installed properly. Make sure your speakers are turned
on and run the Windows mixer program for your sound
card so you can increase its volume levels for MIDI
(music) and DAC (Audio). Additionally, make sure you
have these drivers listed in the Drivers section of your
Control Panel: Timer, MCI  MIDI Sequencer, MCI
Sound, and MCI CD Audio. In addition to these drivers you
should have several drivers specific to your sound card.
Check your sound card documentation for the exact names of
these drivers.

PROBLEM:  Your computer fails the Display test because
you are not running in 256 colors, or your video card
does not meet the Pixels-per-second second Speed
requirement for the game.
SOLUTION:  First make sure you are running Windows in
256 colors. Even though your monitor and video card
may be capable of displaying 256 colors, Windows may
not be set up to use this resolution.

If you've never changed your video display settings in
Windows 3.1 before, or if you are not familiar with the
brand and type of video card installed in your system,
then we recommend contacting your system
manufacturer or your video card manufacturer for
assistance with changing your Windows video display
driver. The steps below are generic and may not
necessarily apply to your particular video card.

From the Program Manager double-click the Main
program group icon, then select Windows Setup. You
will see a dialog box with "Display" "Keyboard",
"Mouse", and "Network". Click on Options, then select
Change System Settings. You will see another dialog
box, similar to the previous one. Click on the down
arrow to the right of  "Display" to view a list of video
drivers available to you. Use the scroll bar to scroll up
and down the list of drivers. Select a 256 color driver
appropriate for your video card. If you are installing the
driver from floppy disks or some other source, choose
"Other Display", and you will be instructed to type a
path to the driver, or to insert the disk with the drivers
into your floppy drive.

Again, if you have any problems changing your video
driver and need more information, consult your
Windows documentation, or contact the hardware or
video card manufacturer. Additionally, if you do not
seem to have the appropriate video drivers available to
you, you will need to contact the hardware or video card
manufacturer to obtain them.

PROBLEM:  Your computer fails the Memory test; you get
a message stating you do not have enough memory to
run Trophy Bass.
SOLUTION:  Trophy Bass requires a machine with a
minimum of 8 MB (8,192 KB) of RAM to run if you are
using Windows 3.1, and of that 8 MB at least 7,168 KB
must be free. To free up memory in Windows, close any
and all Windows programs (including screen savers,
wallpaper, virus detection programs, shell programs like
Norton Desktop or Packard Bell Navigator, etc.) that
may be running. Press CTRL+ESC to bring up the task
list. Highlight any and all programs other than Program
Manager and click on the End Task button.. Then run
the Setup program again and try the memory test. If
your system still fails the test, consult the boot disk
instructions at the end of this document and create a
boot disk for your system. Start your computer using the
boot disk, disable any and all other Windows programs,
and start the Setup/Install program again.


SECTION 4 -- COMMON GAME PROBLEMS

PROBLEM: When trying to retrieve my saved game I get
nothing but a gray screen.
SOLUTION: There is a patch disk that will fix this issue.
See SECTION 7 on how to obtain a patch disk.

PROBLEM: Fish are disappearing out of my live well.
SOLUTION: There is a patch disk that will fix this issue.
See SECTION 7 on how to obtain a patch disk.

PROBLEM: There is choppy movement when casting in
the fishing mode.
SOLUTION: This indicates that you need to free up more
memory, or you may need to lower the resolution or
color depth of the video display in which you are
running Windows. Create a boot disk using the
instructions in Section 8 or 9 to maximize available
memory for Windows, and set your display to a 640 by
480, 256 color display. See the instructions in Section 3
- Common Installation Problems for assistance with
changing the video display.

PROBLEM: The icons (Close, Movie, Glossary, etc.)
disappear when you are in the How To section of the
game.
SOLUTION: These icons may disappear if you are running
a video resolution over 800x600. Moving the mouse
over the are where the icons used to be will cause them
to reappear. Adjusting your video resolution to 800x600
or below will also cause the icons to appear. See the
instructions in Section 3 - Common Installation
Problems for assistance with changing the video display.

PROBLEM: When viewing the movies in the How To
section, the sound comes in fine but there is no video.
SOLUTION: This can be caused by an improper install of
Video for Windows. Reinstalling Video for Windows
should allow the video portion to be seen. In Windows
3.1 go into your FILE MANAGER. (Double click on
MAIN, then double click on FILE MANAGER). In
Windows 95 go into your WINDOWS EXPLORER.
(Click on START, PROGRAMS, then WINDOWS
EXPLORER). Go to the CD ROM drive, double click
on the Vfw11e folder to open it. Now double click on
mssetup.exe. (In Windows 95 it may only appear as
mssetup). This will run the Video for Windows setup
program and give it a proper installation.

PROBLEM: When in the navigational mode, the bottom
portion of the screen is cut off.
SOLUTION: There is a patch disk that will solve this
problem. See SECTION 7 on how to obtain a patch disk.

PROBLEM: You receive an error message indicating a
problem with "Win32s". (Windows 3.1)
SOLUTION: Delete and reinstall Trophy Bass and Win32s.
To delete the game, run the Setup program in the Sierra
group and choose Uninstall. Select Trophy Bass from
the list that appears. To delete Win32s, use File
Manager to delete the \WINDOWS\SYSTEM\WIN32S
directory and the WIN32SYS.DLL file from the
\WINDOWS\SYSTEM directory. NOTE: Make sure
you ONLY delete the WIN32S directory. Do not delete
the WINDOWS or SYSTEM directories!

After you have deleted Trophy Bass and Win32s, create
a boot disk using the appropriate instructions in Sections
8 or 9. Boot up with the boot disk and reinstall the game
under the boot disk environment.

NOTE: If you have trouble installing Win32s, make sure
that SHARE is loaded. To load SHARE, exit Windows
and type SHARE. Restart Windows, then reinstall
Trophy Bass and Win32s.

PROBLEM: You receive an error message indicating
"Abnormal Program Termination".
SOLUTION: Delete the game, then run SCANDISK to
detect and correct any hard drive errors. Create a boot
disk using the appropriate instructions in Section 8 or 9.
Reboot the computer with the boot disk and reinstall
under the boot disk environment. There is a patch disk
that will also help address this issue. Please refer to
section 7 on how to get a patch disk.

PROBLEM: The game crashes randomly for no apparent
reason.
SOLUTION: Make a Windows boot disk using the Trophy
Bass boot disk maker icon in Windows, or follow the
instructions in SECTIONS 8 and 9 on how to make a
Windows95/Windows3.1 boot disk. Also see SECTION
7 on how to obtain a Sierra patch disk.


SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS AND ILLEGAL
OPERATION ERRORS

A General Protection Fault (Windows 3.1) or Illegal
Operation (Windows 95) is a generic Windows error
message than can occur in any Windows program.
Insufficient memory, conflicts between two or more
drivers or programs, or corrupted files can all contribute
to GPFs. This section is broken into three sub-sections.
The first are steps that apply to both Windows 3.1 and
Windows 95. The next two sections give steps specific
to Windows 3.1 and Windows 95, respectively.

Windows 3.1 and Windows 95

1) Create a Windows 3.1 or Windows 95 boot disk. See
Sections 8 or 9 for boot disk instructions.
2) Disable any and all other Windows programs (if any)
that are running prior to starting the game. This includes
all screen savers, wallpaper, etc.
3) Set your Video Display to 640 by 480, 256 colors.
(Consult the steps given for changing display settings in
Section 2 - Common Installation Problems.)


Windows 3.1 Only

1) Run the DOS SCANDISK or CHKDSK /F command
on the hard drive. Correct any hard drive errors (if any
are found), then delete the game and re-install it.
2) Contact your video card manufacturer or computer
dealer to obtain video driver updates. Outdated video
drivers are a common cause of GPFs. You can also use
the generic Microsoft Windows SVGA 256 color video.
These drivers can be downloaded from CompuServe
(GO SIERRA), America On-Line (KEYWORD
SIERRA), or the Sierra BBS at 206-644-0112. Look for
the file SVGA.ZIP or SVGA.EXE.
3) Check your Swap file (also called Virtual Memory)
size. From Program Manager, Double-click on Main,
then on Control Panel, then on the 386 Enhanced icon.
Click on Virtual Memory, then on Change.  We
recommend setting up an 8 MB, permanent swap file.
NOTE: A swap file cannot be established on a
compressed drive! Restart Windows for the swap file
changes to take effect.


Windows 95 Only

1) Run SCANDISK on your hard drive by clicking Start,
then Programs, Accessories, System Tools, Scandisk.
Let Scandisk correct any errors, then uninstall the game
and re-install it.
2) Disable Video Acceleration. Click on Start, then
Settings, Control Panel. Double-click the System icon,
choose Performance, then Graphics. You should see a
slider bar labeled Hardware Acceleration. Lower the bar
a notch (slide it to the left), then restart Windows when
you are prompted and run the game again. Continue
doing this until you cannot lower the bar any more or
the problem is corrected. If this corrects the problem,
you should contact your video card manufacturer to
obtain updated video drivers.
3)  Free up memory by lowering your CD ROM
Supplemental Cache Size. From Control Panel, click on
System, then Performance, File System. Click on the tab
for CD ROM. Adjust the slider bar for Supplemental
Cache Size from "Large" to "Small", then click on OK.


SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

Windows 3.1
In Windows 3.1, the SoundBlaster 16, Pro Audio
Spectrum 16, and compatibles support "Extended FM"
in Windows.  SoundBlaster Pro, SoundBlaster 2.0 and
compatibles, use "Base FM" in Windows.  The
Extended and Base FM settings are defined in the MIDI
Mapper.  If your MIDI Mapper is configured
incorrectly, you may hear just music and no voice, or
vice versa.  The following MIDI Mapper instructions
cover the most common types of sound card setups.  If
you are using a sound card that is not listed here, please
consult your sound card documentation for the correct
MIDI Mapper setup.

SoundBlaster 16, ProAudio Spectrum 16 and
compatibles:  Click on Main, then Control Panel and
then on MIDI Mapper.  If you have an option called
Extended FM or something similar, choose it.  Close
MIDI Mapper and run Trophy Bass.  If you don't have
this option, you will need to make a new MIDI Mapper
setup.  From the MIDI Mapper screen, click on New.
Enter a name such as "Extended FM" and then hit OK.
You will be at a screen with four columns and 16 rows.
Click on the word None in the 3rd column and the 1st
row.  Now click on the small arrow that appears on the
right of this box.  Choose the FM choice or Synthesizer
choice.  Do this for ports 1 through 9.  Then, make sure
that the SRC Channel values match the Dest Channel
values (i.e. if the SRC Channel is 10, the Dest Channel
should be 10).  If they are different, change the Dest
Channel to match the SRC Channel by clicking in the
Dest Channel box and changing its value.  Click on OK
and close out the MIDI Mapper.  The music and voices
should now play correctly in Trophy Bass.  For further
information on the correct MIDI Mapper configuration
for your sound card, please contact your sound card
manufacturer.

SoundBlaster Pro and compatibles:  Click on Main, then
Control Panel and then on MIDI Mapper.  If you have
an option called Basic FM or something similar, choose
it.  Close MIDI Mapper and run Trophy Bass.  If you
don't have a Basic FM option you will need to make a
new setup.  From the MIDI Mapper screen, click on
New.  Enter a name such as "Basic FM" and then hit
OK.  You will be at a screen with four columns and 16
rows.  Click on the word None in the 3rd column and
the 13th row.  Now click on the small arrow that appears
on the right of this box.  Choose the FM choice or
Synthesizer choice.  Do this for ports 13, 14 , 15, and
16.  Click on OK and close out the MIDI Mapper.  The
music and voices should now play correctly in Trophy
Bass.  For further information on the correct MIDI
Mapper configuration for your sound card, please
contact your sound card manufacturer.

PROBLEM:  Starting the game gives you a "Waveout
Open" or "Waveout Prepare Header" error message.
SOLUTION:  The Windows error message you are
receiving indicates that your sound card is in use by
another program.  This is occasionally caused by
another sound program taking control in Windows and
not sharing the sound card properly.  Programs like Icon
Hear It, Wired for Sound or Packard Bell Navigator can
cause this type of problem. Some screen savers like
After Dark will also access the sound card directly
instead of using Windows to produce sounds. You
should disable all programs of this type before playing
the game.

PROBLEM:  Using a Pro Audio Spectrum 16, the speech
and other digitized sounds are full of static.
SOLUTION:  This is caused by using the DMA 3 (the 8-bit
DMA) for the Pro Audio portion of the sound card.
Change to DMA 5 or 7 (16-bit DMAs) and the static
should go away.

PROBLEM:  You hear no sound during the game
SOLUTION:   Check to make sure your MIDI Mapper is set
up correctly. The beginning paragraphs of this section
give instructions for setting up the MIDI Mapper for
different sound cards. You should also make sure that
your sound card drivers in the Driver section of Control
Panel are installed correctly. If any of the needed drivers
are missing from your system, you may not hear sound.
The following drivers are included with Windows 3.1
and should be present in the Drivers section of Control
Panel:

MIDI Mapper
Timer
[MCI] MIDI Sequencer
[MCI] Sound

If you are missing any of these drivers, they can be
installed by choosing the Add button in the Drivers
window and installing them off of your Microsoft
Windows Installation disks. In addition to these standard
Windows drivers, there should be two or three sound
card-specific drivers.  These drivers should have the
name of your sound card in their title. If these are
missing, you will need to reinstall the sound card drivers
off of the sound card installation disks. To check and see
if the drivers are installed correctly, open the Media
Player in the Accessories group. Choose Device from
the menu, and in the list that pops down, you should see
at least a MIDI Sequencer and Sound listing. If they are
not in the list, even after reinstalling the [MCI] drivers,
your drivers are still not installed correctly and you
should contact your sound card manufacturer for
additional help.

If you are still experiencing sound problems, you may
need to update your sound drivers.  If you do not have
the current Windows drivers for your sound device,  you
may need to contact the manufacturer of your sound
device or your local hardware supplier for an updated
set of sound drivers.  Check your Windows
documentation or your sound device documentation for
full instructions on updating your sound drivers.


Windows 95
To make sure that your sound card is configured
correctly in Windows 95, check the Audio and MIDI
settings in the Multimedia section of Control Panel.  The
Audio setting defines what driver will be used to
produce digitized sound (DAC). Speech and sound
effects in a game are usually DAC sounds. The MIDI
setting indicates what driver is being used for music
playback. The following examples are for the
SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary,
depending on your sound card. However, they should be
similar to these SoundBlaster 16 drivers. For complete
information (including driver names and installation
instructions) on Windows 95 drivers for your sound
card, contact your sound card manufacturer.

PROBLEM:  You hear no sound during the game
SOLUTION:  This usually occurs when your sound card's
Windows 95 drivers are not installed correctly. See the
above paragraphs for information on checking your
Windows 95 sound card drivers.


SECTION 7 - OBTAINING A SIERRA PATCH DISK
There is currently one patch available for Trophy Bass.
This patch (TBASS101) addresses the following issues:

*Saved Games that were once grayed out on some
screens can now be restored.
*Problems playing the sounds in Trophy Bass (i.e.
Lock-ups, skipping, cutouts).
*Random games crashes due to memory problems.
*Game crashes with the message 'abnormal program
termination' while restoring games.
*Fish lost from your livewell.
*Crashes at the end of a day during tournament or career
play.
*Navigation screen lowering each time the game is
played.

When you get the patch, take a look at the README
file for complete details on what the patch addresses.

The fastest way to obtain a Sierra patch disk is to
download it from one of the following on-line services:
the Sierra BBS (206-644-0112), CompuServe (GO
SIERRA) or America OnLine (KEYWORD SIERRA).
The file name is TBASS101.EXE.  You can also request
a patch disk be mailed to you by calling or writing to Sierra
Technical Support at:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA 98015-8506
[phone]

SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high
density diskette in the A: drive. This procedure will
transfer the "system files" to the disk and allow the
computer to boot up correctly.  The disk must be in the
A: drive; the computer will not boot from the B: drive.

To format a disk in Windows 95, put the disk in the
drive, open My Computer, then right click on the A:
icon. From the pop-up menu, select Format. Under
"Format type" select Full; under "Other options", choose
Copy system files. Click on Start.

After the disk is formatted, you must copy the
MSDOS.SYS file from the hard drive to the floppy disk.
To do this, leave the floppy disk in the drive, open
Windows Explorer and find the MSDOS.SYS file in the
root of the C: drive.  Right click on the file, then select
Send to from the pop-up menu.  Send the file to the A:
drive.

NOTE:  If you don't see the MSDOS.SYS file in
Explorer, the file is hidden.  To make the file visible,
select View, Options, then Show all files. If you do not
wish the hidden files to remain visible, you can hide
them again after you've made the boot disk by choosing
View, Options, Hide files of this type.

STEP 2
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in
the CONFIG.SYS file.  This driver must be loaded
correctly or you will be unable to access your CD ROM
drive. To make sure that the device driver loads
correctly on the boot disk, look at the CONFIG.SYS on
the hard drive and copy the driver line from there.  To
display the CONFIG.SYS, click on the Start button, then
choose Run.  In the command line, type SYSEDIT.  The
SYSEDIT window will appear.  Click on the
CONFIG.SYS title bar to display the CONFIG.SYS file.
Look for the line that loads the CD ROM device driver.
The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ
slightly from those listed above.  Carefully write down
the line for use in your boot disk.

If you have a SCSI CD ROM drive, there may be an
additional driver in your CONFIG.SYS that must be
loaded for the CD ROM device drivers to load correctly.
Check your CD drive documentation for more
information.

NOTE:  If you cannot find your CD ROM driver in the
CONFIG.SYS file, you may need to look in the
CONFIG.DOS file. To access this file, choose Start,
Run, then type NOTEPAD C:\CONFIG.DOS. If you
still cannot locate the driver, check your CD ROM drive
documentation or contact the drive's manufacturer.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION
(Optional - See Note below)
NOTE: If your CD ROM drive has native 32-bit
Windows 95 drivers, you will NOT need to load
MSCDEX.EXE on your boot disk. If you are unable to
access your CD ROM drive if MSCDEX is not loaded,
contact your system manufacturer or CD ROM drive
manufacturer for Windows 95 CD ROM drivers. In the
meantime, you can use these instructions to load
MSCDEX in the AUTOEXEC.BAT file on your boot
disk.

In addition to the CD ROM device driver in the
CONFIG.SYS, your CD ROM drive requires MSCDEX,
the Microsoft extension for CD ROM drives.  If this
extension is not loaded correctly in the
AUTOEXEC.BAT, you will be unable to access your
CD ROM drive.  To make sure that MSCDEX loads
correctly on the boot disk, use SYSEDIT to look at the
AUTOEXEC.BAT on your C: drive and copy the
MSCDEX line from there.  It should look something
like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may
differ slightly from the ones above. Carefully write
down the line for use in your boot disk.

If you cannot find the MSCDEX line in the
AUTOEXEC.BAT file, then most likely you do not
need to load it to access your CD ROM drive in
Windows 95. Skip this step and continue to Step 4.

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk,
choose Start, Run, then type NOTEPAD
A:\CONFIG.SYS in the command line field. This will
start the Windows Notepad program. In the new
Notepad screen, enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS
DOS=HIGH,UMB
FILES=30
BUFFERS=20

Add the CD ROM device driver as you wrote it down in
the "Locating the CD ROM Device Driver" section.
The device driver should look something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

Save the file by clicking on File, Save.  Close Notepad
by clicking on File, Exit.


STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk,
choose Start, Run, then type NOTEPAD
A:\AUTOEXEC.BAT in the command line field. This
will start the Windows Notepad program. In the new
Notepad screen, enter the following lines:

@ECHO OFF
C:\
SET COMSPEC=C:\COMMAND.COM
PROMPT SIERRA BOOT DISK $_$P$G
PATH=C:\;C:\WINDOWS\COMMAND;C:\SIERRA

If your CD ROM drive requires the MSCDEX CD-
ROM extension, add the line loading MSCDEX that you
wrote down in Step 3

Save the file by clicking on File, Save.  Close Notepad
by clicking on File, Exit.

STEP 6
REBOOT THE COMPUTER AND RUN THE GAME
Leave the disk in the drive and restart the computer by
clicking on Start, Shut Down., then Restart the
computer. The computer will now re-boot with the boot
disk. When Windows 95 restarts, start Trophy Bass.



SECTION 9 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS

IMPORTANT NOTE: Please read the entire instructions
prior to starting at Step 1.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high
density diskette in the A: drive. This procedure will
transfer the "system files" to the disk and allow the
computer to boot up correctly.  The disk must be in the
A: drive; the computer will not boot from the B: drive.
At a DOS prompt, type the FORMAT command as
follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message,
type:

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you
receive the error again, the MS-DOS FORMAT
command may not be on your system, or it may have
been renamed.  Programs such as PC Tools and Norton
Disk Utilities sometimes rename the FORMAT
command to prevent accidental loss of data.  If you are
using a program of this type, check your documentation
to find out how to format a SYSTEM DISK, then
proceed to Step 2.

STEP 2
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in
the CONFIG.SYS file.  This driver must be loaded
correctly or you will be unable to access your CD ROM
drive. To make sure that the device driver loads
correctly on the boot disk, look at the CONFIG.SYS on
the hard drive and copy the driver line from there.  To
display the CONFIG.SYS, type the following at a DOS
prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look
for the line that loads the CD ROM device driver. The
line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ
slightly from those listed above.  Carefully write down
the line for use in your boot disk.

To exit the CONFIG.SYS, press the <ALT>, <F>, then
<X> keys.

If you have a SCSI CD ROM drive, there may be an
additional driver in your CONFIG.SYS that must be
loaded for the CD ROM device drivers to load correctly.
Check your CD drive documentation for more
information.

NOTE:  If you cannot locate the driver in your
CONFIG.SYS file, check your CD-ROM drive
documentation, or contact the drive's manufacturer.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION
In addition to the CD ROM device driver in the
CONFIG.SYS, your CD ROM drive requires MSCDEX,
the Microsoft extension for CD ROM drives.  If this
extension is not loaded correctly in the
AUTOEXEC.BAT, you will be unable to access your
CD ROM drive. To display the AUTOEXEC.BAT, type
the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen.
Look for the line that loads MSCDEX. It should look
something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may
differ slightly from the ones above. Carefully write
down the line for use in your boot disk.

To exit the AUTOEXEC.BAT, press the <ALT>, <F>,
then <X> keys.

STEP 4
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines
that must be loaded in the AUTOEXEC.BAT or
CONFIG.SYS.   Some sound cards that require these
drivers or initialization routines are the SoundBlaster 16,
MAD16 and the Aria 16.

Section 10 contains the sound card lines for many
common sound cards.  Check to see if your sound card
is on the list.  If it is, you will need to add the
appropriate lines to the AUTOEXEC.BAT and/or
CONFIG.SYS on your boot disk.  If your sound card is
not listed, you should check your documentation for
information on what needs to load in the
AUTOEXEC.BAT and CONFIG.SYS.

STEP 5
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type
the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the
DOS Editor. Enter the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS
DOS=HIGH,UMB
FILES=30
BUFFERS=20

Now add the CD ROM device driver as you wrote it
down in the "Locating the CD ROM Device Driver"
section above. The device driver should look something
like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

If you need to load any sound card drivers, copy them
from the "Sound Cards" section now.  The following
example lines are for the SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5
DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit
the file by pressing <ALT>, <F>, then <X>.

STEP 6
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk,
type the following at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the
DOS Editor. Enter the following lines:

@ECHO OFF
C:\
SET COMSPEC=C:\COMMAND.COM
PROMPT SIERRA BOOT DISK $_$P$G
PATH=C:\;C:\DOS;C:\SIERRA
C:\DOS\SMARTDRV

Now add the MSCDEX line as you write it down in the
"Locating the MSCDEX CD ROM Extension" section.
For example:

C:\DOS\MSCDEX /D:MSCD001

If you need to run any sound card initialization
programs or load any drivers, copy them from the
"Sound Cards" section now.  The following example
lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220
C:\SB16\DIAGNOSE /S

Save the file by pressing <ALT>, <F>, then <S>.  Exit
the file by pressing <ALT>, <F>, then <X>.

STEP 7
REBOOT THE SYSTEM AND START WINDOWS
Reboot your system by depressing the <RESET> button
on your computer or by using the <CTRL>, <ALT>,
<DEL> key sequence on your keyboard.  When you are
at a C:\ prompt, type WIN /3 to start Windows.

STEP 8
CREATE A CLEAN WINDOWS ENVIRONMENT
You should make sure that all screen savers, virus scans,
and sound-related Windows programs (Icon Hear It,
Wired for Sound, etc.) are disabled before starting your
game. In addition, if you are using an alternate Windows
desktop like Norton Desktop or PCTools, disable this
and use standard Program Manager

Also, make sure you have a swap file set up that is at
least 8 MB permanent or 16 MB temporary.  You can
check your swap file settings in the 386Enhanced icon
in the Control Panel.


SECTION 10:  IF YOU STILL HAVE PROBLEMS

If you continue to experience problems, or if you have
any questions concerning any of the above steps, Sierra
Technical Support will be happy to assist you.  You can
reach Technical Support at [phone] between
8:15 am and 4:45 pm, Monday through Friday.  We can
also be reached by fax at [phone] or by mail at
the following address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

In Europe, please contact our office in England. The
Customer Service number is (44) 1734-303171, between
9:00 am and 5:00 pm, Monday through Friday.   The
BBS number is (44) 1734-304227 and the fax number
is (44) 1734-303201.  Customer Service can also be
reached at the following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on
one of the following services:

Sierra BBS        [phone]
CompuServe        GO SIERRA
America Online        KEYWORD SIERRA
Internet            [e-mail]
            http://www.sierra.com

If you decide to write or fax, please fill out the attached
"Technical Support Request" form and return it to Sierra
Technical Support.  This will give us the information we
need to help you as efficiently as possible.  Thanks!

Sierra Technical Support Request

To help us help you, please fill out this information and
return it to Sierra Technical Support.

Name:
Fax number:
Phone number:
Address:

Game name, version number and UPC Code (from game
box):

What problem are you having?  Be VERY specific.  Is
there an error message?  What is it?  Where does it
occur? Does it happen the same way each time?




Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings
(SoundBlaster Pro, Forte16, Mozart, etc.  Please be
VERY specific with the brand name. Sound card
settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace,
Stacker, etc.)

Any third-part memory manager?  What kind?
(QEMM, 386MAX, etc.)

Largest executable program size or bytes free after
booting with the boot disk. (Type MEM to find out.)

What have you tried so far?  (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and
AUTOEXEC.BAT from your hard drive and the boot
disk.