Unprotect 6/Unprotect-6.0.iso/update/sbuck102/sbucksts.txt

Text File | 1996-04-04 | 43.4 KB | 1,255 lines

Space Bucks
Troubleshooting Guide
for PC's using Windows 3.1 or Windows 95
revised 2/22/96

Sierra Technical Support provides this documentation as a reference to Sierra
customers using Sierra software products.  Sierra Technical Support makes
reasonable efforts to ensure that the information contained in this
documentation is accurate.  However, Sierra makes no warranty, either express
or implied, as to the accuracy, effectiveness, or completeness of the
information contained in this documentation.

SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT
THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL
COMPUTER SYSTEMS.  SIERRA DOES NOT ASSUME ANY LIABILITY,
EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE
INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR
LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS,
LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY
THIRD PARTY.  NO ORAL OR WRITTEN INFORMATION OR ADVICE
GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR
AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR
CREATE ANY NEW WARRANTIES.  IN NO CASE SHALL SIERRA'S
LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA
SOFTWARE PRODUCT.


TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - TROUBLESHOOTING GENERAL PROTECTION FAULTS
SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES
SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS
SECTION 9 - IF YOU STILL HAVE PROBLEMS

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED
486
8 MB RAM
Double speed CD ROM drive
Windows 3.1 or higher
640 by 480, 256 color display, 300 pixels/second
RECOMMENDED FOR BEST PERFORMANCE
Pentium
Quad speed  CD ROM Drive


SECTION 2 - INSTALLATION PROCEDURES

WINDOWS 95
Insert the CD into your CD ROM drive. Windows should prompt you
with a message: "Space Bucks has not been installed yet. Would you
like to install it now?" Select Yes.

You can also install the program by clicking on Start, then Run..., then
typing in D:\SETUP.EXE and clicking OK. (If your CD ROM drive is a
letter other than D, substitute the appropriate drive letter.).

Once you are in the Installation program, select Test Hardware to see if
your computer and its present configuration will be sufficient to play the
game. If your system passes the Hardware Test, click on the Main Menu
button, then click on Install.

WINDOWS 3.1
Insert the CD into your CD ROM drive. From the Program Manager
menu bar, select File, then Run. In the Command Line Box, type in
D:\SETUP.EXE and click on OK or press Enter. If your CD-ROM drive
is a drive other than D, substitute the appropriate drive letter.


SECTION 3 - COMMON INSTALLATION PROBLEMS

PROBLEM: When installing the game, you receive the message "Error
reading drive D". Message will vary depending on what drive you are
installing from.
SOLUTION: There are several factors that can cause a "read" error of this
type. The most common is a dirty or scratched CD. You should check the
CD to make sure that there are no smudges, fingerprints, scratches or
cracks on it.  If you see any smudges on the CD, clean it off with a soft
cloth and try it again. If the disk is scratched, it will need to be replaced.

If cleaning the CD doesn't help, the problem may lie with the CD ROM
drivers. You should make sure that you are using a recent version of
MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.0 or higher,
use version 2.23 of MSCDEX in your C:\DOS directory. If you're using
Windows 95, use version 2.95 of MSCDEX in the
C:\WINDOWS\SYSTEM directory. You should also check with the CD
ROM drive manufacturer to make sure that you have the latest version of
their CD drivers. Outdated or incompatible CD drivers can cause this type
of problem.

If you need to replace your CD, replacement is FREE for the first 90 days
of product ownership. After 90 days there is a $10.00 handling fee per
program. Mail us the CD, a copy of your sales receipt dated within 90
days or the $10.00 handling fee, and a note detailing your computer
hardware and the problem that is occurring. Please include your full
name, mailing address, and daytime telephone number so we can contact
you if necessary. We will then send you a replacement CD. The address
is: Sierra On-Line Customer Service, PO Box 485, Coarsegold CA
93614-0485.

PROBLEM: Your computer fails the display test; you receive an error
message stating, "Your current display driver is not supported by this
game," or a message that you need a 256 color video driver.
SOLUTION: Sierra's Windows games require that Windows is running in
256 color mode. Running Windows in less or more colors will cause this
error message. The following steps will help you change your Windows
video resolution to 256 colors:

Changing Video Resolution for Windows 3.1
Double-click on Windows Setup in the Main program group. If the
Display line reads "64,000", "32 million", "VGA" or "16 color", you will
need to change to a driver that supports 256 colors. ("VGA" is a default
Windows video driver that only supports 16 colors and will not work with
Sierra's Windows games.) To change video drivers, select Options, then
Change System Settings. Open the Display box to see the list of video
drivers that are currently available. You should check your video card
documentation for information on what 256 color driver to select.

Be careful when changing video drivers! If you choose one that is not
designed for your particular video card, Windows will not display
properly. If this occurs, change to your Windows directory, type: SETUP,
and choose the "VGA" driver again. You should contact your video card
manufacturer for the correct driver.

Changing Video Resolution for Windows 95
Click on the Start button, select Settings, then Control Panel. Double-click
the Display icon. You will see four tabs: Background, Screen Saver,
Appearance, and Settings. Click on Settings. In the box under Color
Palette, it should say 256 Color. If it does not, click on the down arrow
next to the window to view a list of choices, and select the one that says
256 Color. Restart Windows when prompted to do so. If you have any
trouble running Windows 95 in 256 color mode, please contact your video
card manufacturer for assistance.

PROBLEM: Your computer fails the Sound Card test.
SOLUTION: Your sound card may be incorrectly configured for DAC
(Audio) or your sound card drivers may not be properly installed or
configured. Make sure your speakers are turned on and run the Windows
mixer program for your sound card so you can increase its volume levels
for MIDI (music) and DAC (Audio). In Windows 3.1, make sure you
have these drivers listed in the Drivers section of your Control Panel:
Timer, MCI  Midi Sequencer, MCI Sound, MCI Midi Sequencer, and
MCI CD Audio. In addition to these drivers you should have several
drivers specific to your sound card. Check your sound card documentation
for the exact names of these drivers.

In Windows 95, check the Audio and MIDI settings in the Multimedia
section of Control Panel.  The Audio setting defines what driver will
be used to produce digitized sound (DAC). Speech and sound effects
in a game are usually DAC sounds. The MIDI setting indicates what
driver is being used for music playback. The following examples are
for the SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on
your sound card. However, they should be similar to these
SoundBlaster 16 drivers. For complete information (including driver
names and installation instructions) on Windows 95 drivers for your
sound card, contact your sound card manufacturer.

PROBLEM: Your computer fails the Memory test; you get a message
indicating you do not have enough memory to run Space Bucks.
SOLUTION: Space Bucks requires a computer with a minimum of 8 MB
(8192k) of RAM to run. To free up memory in Windows, close any and
all Windows programs (screen savers, wallpaper, virus detection
programs, shell programs like Norton Desktop or Packard Bell Navigator,
etc.) that may be running. Then run the test again. If your computer still
fails the test, create a boot disk using the appropriate instructions in
Section 7 or 8. After restarting your computer with the boot disk, you
should have enough memory to install and run Space Bucks.

SECTION 4 - COMMON GAME PROBLEMS

PROBLEM:  Double clicking on the icon, or running Spacebucks does
nothing.
SOLUTION:  Be sure that you are running 256 color display.  Spacebucks
does not support any other color resolution. See Section 3 - Common
Installation PROBLEMs for instructions on changing your video resolution.

PROBLEM:  Exiting Spacebucks from the Ship Editing screens gives a
general protection fault in module <unknown>.
SOLUTION:  Make sure you exit the Ship Builder first, this will prevent the
error.


SECTION 5 - GENERAL PROTECTION FAULTS AND ILLEGAL OPERATION ERRORS

A General Protection Fault (Windows 3.1) or Illegal Operation (Windows
95) is a generic Windows error message than can occur in any Windows
program. Insufficient memory, conflicts between two or more drivers or
programs, or corrupted files can all contribute to GPFs. This section is
broken into three sub-sections. The first are steps that apply to both
Windows 3.1 and Windows 95. The next two sections give steps specific
to Windows 3.1 and Windows 95, respectively.

Windows 3.1 and Windows 95
1) Create a Windows 3.1 or Windows 95 boot disk. See Sections 7 or 8
for boot disk instructions.
2) Disable any and all other Windows programs (if any) that are running
prior to starting the game. This includes all screen savers, wallpaper, etc.
3) Set your Video Display to 640 by 480, 256 colors. (Consult the steps
given for changing display settings in Section 2 - Common Installation
PROBLEMs.)

Windows 3.1 Only
1) Run the DOS SCANDISK or CHKDSK /F command on the hard
drive. Correct any hard drive errors (if any are found), then delete the
game and re-install it.
2) Contact your video card manufacturer or computer dealer to obtain
video driver updates. Outdated video drivers are a common cause of
GPFs. You can also use the generic Microsoft Windows SVGA 256 color
video. These drivers can be downloaded from CompuServe (GO
SIERRA), America On-Line (KEYWORD SIERRA), or the Sierra BBS
at 206-644-0112. Look for the file SVGA.ZIP or SVGA.EXE.
3) Check your Swap file (also called Virtual Memory) size. From
Program Manager, Double-click on Main, then on Control Panel, then on
the 386 Enhanced icon. Click on Virtual Memory, then on Change.  We
recommend setting up an 8 MB, permanent swap file. NOTE: A swap file
cannot be established on a compressed drive! Restart Windows for the
swap file changes to take effect.


Windows 95 Only
1) Run SCANDISK on your hard drive by clicking Start, then Programs,
Accessories, System Tools, Scandisk. Let Scandisk correct any errors,
then uninstall the game and re-install it.
2) Disable Video Acceleration. Click on Start, then Settings, Control
Panel. Double-click the System icon, choose Performance, then
Graphics. You should see a slider bar labeled Hardware Acceleration.
Lower the bar a notch (slide it to the left), then restart Windows when you
are prompted and run the game again. Continue doing this until you
cannot lower the bar any more or the problem is corrected. If this corrects
the problem, you should contact your video card manufacturer to obtain
updated video drivers.
3)Free up memory by lowering your CD ROM Supplemental Cache Size.
From Control Panel, click on System, then Performance, File System.
Click on the tab for CD ROM. Adjust the slider bar for Supplemental
Cache Size from "Large" to "Small", then click on OK.

SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES

Windows 3.1
In Windows 3.1, the SoundBlaster 16, Pro Audio Spectrum 16, and
compatibles support "Extended FM" in Windows.  SoundBlaster Pro,
SoundBlaster 2.0 and compatibles, use "Base FM" in Windows.  The
Extended and Base FM settings are defined in the MIDI Mapper.  If
your MIDI Mapper is configured incorrectly, you may hear just music
and no voice, or vice versa.  The following MIDI Mapper instructions
cover the most common types of sound card setups.  If you are using
a sound card that is not listed here, please consult your sound card
documentation for the correct MIDI Mapper setup.

SoundBlaster 16, ProAudio Spectrum 16 and compatibles:  Click
on Main, then Control Panel and then on MIDI Mapper.  If you have
an option called Extended FM or something similar, choose it.  Close
MIDI Mapper and run Spacebucks.  If you don't have this option, you
will need to make a new MIDI Mapper setup.  From the MIDI
Mapper screen, click on New.  Enter a name such as "Extended FM"
and then hit OK.  You will be at a screen with four columns and 16
rows.  Click on the word None in the 3rd column and the 1st row.
Now click on the small arrow that appears on the right of this box.
Choose the FM choice or Synthesizer choice.  Do this for ports 1
through 9.  Then, make sure that the SRC Channel values match the
Dest Channel values (i.e. if the SRC Channel is 10, the Dest Channel
should be 10).  If they are different, change the Dest Channel to match
the SRC Channel by clicking in the Dest Channel box and changing
its value.  Click on OK and close out the MIDI Mapper.  The music
and voices should now play correctly in Spacebucks.  For further
information on the correct MIDI Mapper configuration for your sound
card, please contact your sound card manufacturer.

SoundBlaster Pro and compatibles:  Click on Main, then Control
Panel and then on MIDI Mapper.  If you have an option called Basic
FM or something similar, choose it.  Close MIDI Mapper and run
Spacebucks.  If you don't have a Basic FM option you will need to
make a new setup.  From the MIDI Mapper screen, click on New.
Enter a name such as "Basic FM" and then hit OK.  You will be at a
screen with four columns and 16 rows.  Click on the word None in the
3rd column and the 13th row.  Now click on the small arrow that
appears on the right of this box.  Choose the FM choice or
Synthesizer choice.  Do this for ports 13, 14 , 15, and 16.  Click on
OK and close out the MIDI Mapper.  The music and voices should
now play correctly in Spacebucks.  For further information on the
correct MIDI Mapper configuration for your sound card, please
contact your sound card manufacturer.

PROBLEM:  Starting the game gives you a "Waveout Open" or
"Waveout Prepare Header" error message.
SOLUTION:  The Windows error message you are receiving indicates
that your sound card is in use by another program.  This is
occasionally caused by another sound program taking control in
Windows and not sharing the sound card properly.  Programs like
Icon Hear It, Wired for Sound or Packard Bell Navigator can cause
this type of problem. Some screen savers like After Dark will also
access the sound card directly instead of using Windows to produce
sounds. You should disable all programs of this type before playing
the game.

PROBLEM:  Using a Pro Audio Spectrum 16, the speech and other
digitized sounds are full of static.
SOLUTION:  This is caused by using the DMA 3 (the 8-bit DMA) for
the Pro Audio portion of the sound card.  Change to DMA 5 or 7 (16-
bit DMAs) and the static should go away.

PROBLEM:  You hear no sound during the game
SOLUTION:   Check to make sure your MIDI Mapper is set up correctly.
The beginning paragraphs of this section give instructions for setting up
the MIDI Mapper for different sound cards. You should also make sure
that your sound card drivers in the Driver section of Control Panel are
installed correctly. If any of the needed drivers are missing from your
system, you may not hear sound. The following drivers are included with
Windows 3.1 and should be present in the Drivers section of Control
Panel:

MIDI Mapper
Timer
[MCI] MIDI Sequencer
[MCI] Sound

If you are missing any of these drivers, they can be installed by choosing
the Add button in the Drivers window and installing them off of your
Microsoft Windows Installation disks. In addition to these standard
Windows drivers, there should be two or three sound card-specific drivers.
These drivers should have the name of your sound card in their title. If
these are missing, you will need to reinstall the sound card drivers off of
the sound card installation disks. To check and see if the drivers are
installed correctly, open the Media Player in the Accessories group.
Choose Device from the menu, and in the list that pops down, you should
see at least a MIDI Sequencer and Sound listing. If they are not in the list,
even after reinstalling the [MCI] drivers, your drivers are still not installed
correctly and you should contact your sound card manufacturer for
additional help.

If you are still experiencing sound problems, you may need to update
your sound drivers.  If you do not have the current Windows drivers
for your sound device,  you may need to contact the manufacturer of
your sound device or your local hardware supplier for an updated set
of sound drivers.  Check your Windows documentation or your sound
device documentation for full instructions on updating your sound
drivers.


Windows 95
To make sure that your sound card is configured correctly in
Windows 95, check the Audio and MIDI settings in the Multimedia
section of Control Panel.  The Audio setting defines what driver will
be used to produce digitized sound (DAC). Speech and sound effects
in a game are usually DAC sounds. The MIDI setting indicates what
driver is being used for music playback. The following examples are
for the SoundBlaster 16:

AUDIO: SB16 Wave Out
MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis

The names of the Audio and MIDI drivers will vary, depending on
your sound card. However, they should be similar to these
SoundBlaster 16 drivers. For complete information (including driver
names and installation instructions) on Windows 95 drivers for your
sound card, contact your sound card manufacturer.

PROBLEM:  You hear no sound during the game
SOLUTION:  This usually occurs when your sound card's Windows 95
drivers are not installed correctly. See the above paragraphs for
information on checking your Windows 95 sound card drivers.


SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in
the A: drive. This procedure will transfer the "system files" to the disk and
allow the computer to boot up correctly.  The disk must be in the A: drive;
the computer will not boot from the B: drive.

To format a disk in Windows 95, put the disk in the drive, open My
Computer, then right click on the A: icon. From the pop-up menu, select
Format. Under "Format type" select Full; under "Other options", choose
Copy system files. Click on Start.

After the disk is formatted, you must copy the MSDOS.SYS file from the
hard drive to the floppy disk.  To do this, leave the floppy disk in the
drive, open Windows Explorer and find the MSDOS.SYS file in the root
of the C: drive.  Right click on the file, then select Send to from the pop-
up menu.  Send the file to the A: drive.

NOTE:  If you don't see the MSDOS.SYS file in Explorer, the file is
hidden.  To make the file visible, select View, Options, then Show all
files. If you do not wish the hidden files to remain visible, you can hide
them again after you've made the boot disk by choosing View, Options,
Hide files of this type.

STEP 2
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS
file.  This driver must be loaded correctly or you will be unable to access
your CD ROM drive. To make sure that the device driver loads correctly
on the boot disk, look at the CONFIG.SYS on the hard drive and copy the
driver line from there.  To display the CONFIG.SYS, click on the Start
button, then choose Run.  In the command line, type SYSEDIT.  The
SYSEDIT window will appear.  Click on the CONFIG.SYS title bar to
display the CONFIG.SYS file. Look for the line that loads the CD ROM
device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS
/D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those
listed above.  Carefully write down the line for use in your boot disk.

If you have a SCSI CD ROM drive, there may be an additional driver in
your CONFIG.SYS that must be loaded for the CD ROM device drivers
to load correctly.  Check your CD drive documentation for more
information.

NOTE:  If you cannot find your CD ROM driver in the CONFIG.SYS
file, you may need to look in the CONFIG.DOS file. To access this file,
choose Start, Run, then type NOTEPAD C:\CONFIG.DOS. If you still
cannot locate the driver, check your CD ROM drive documentation or
contact the drive's manufacturer.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION (Optional -
See Note below)
NOTE: If your CD ROM drive has native 32-bit Windows 95 drivers,
you will NOT need to load MSCDEX.EXE on your boot disk. If you are
unable to access your CD ROM drive if MSCDEX is not loaded, contact
your system manufacturer or CD ROM drive manufacturer for Windows
95 CD ROM drivers. In the meantime, you can use these instructions to
load MSCDEX in the AUTOEXEC.BAT file on your boot disk.

In addition to the CD ROM device driver in the CONFIG.SYS, your CD
ROM drive requires MSCDEX, the Microsoft extension for CD ROM
drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT,
you will be unable to access your CD ROM drive.  To make sure that
MSCDEX loads correctly on the boot disk, use SYSEDIT to look at the
AUTOEXEC.BAT on your C: drive and copy the MSCDEX line from
there.  It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from
the ones above. Carefully write down the line for use in your boot disk.

If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then
most likely you do not need to load it to access your CD ROM drive in
Windows 95. Skip this step and continue to Step 4.

STEP 4
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, choose Start, Run, then
type NOTEPAD A:\CONFIG.SYS in the command line field. This will
start the Windows Notepad program. In the new Notepad screen, enter the
following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS
DOS=HIGH,UMB
FILES=30
BUFFERS=20

Add the CD ROM device driver as you wrote it down in the "Locating the
CD ROM Device Driver" section.  The device driver should look
something like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

Save the file by clicking on File, Save.  Close Notepad by clicking on
File, Exit.


STEP 5
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run,
then type NOTEPAD A:\AUTOEXEC.BAT in the command line field.
This will start the Windows Notepad program. In the new Notepad screen,
enter the following lines:

@ECHO OFF
C:\
SET COMSPEC=C:\COMMAND.COM
PROMPT SIERRA BOOT DISK $_$P$G
PATH=C:\;C:\WINDOWS\COMMAND;C:\SIERRA

If your CD ROM drive requires the MSCDEX CD-ROM extension, add
the line loading MSCDEX that you wrote down in Step 3

Save the file by clicking on File, Save.  Close Notepad by clicking on
File, Exit.

STEP 6
REBOOT THE COMPUTER AND RUN THE GAME
Leave the disk in the drive and restart the computer by clicking on Start,
Shut Down., then Restart the computer. The computer will now re-boot
with the boot disk. When Windows 95 restarts, start 3-D Ultra Pinball.


SECTION 8 - WINDOWS 3.1 BOOT DISK INSTRUCTIONS

IMPORTANT NOTE: Please read the entire instructions prior to
starting at Step 1.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in
the A: drive. This procedure will transfer the "system files" to the disk and
allow the computer to boot up correctly.  The disk must be in the A: drive;
the computer will not boot from the B: drive. At a DOS prompt, type the
FORMAT command as follows:

FORMAT A: /S <ENTER>

If you get a "Bad command or file name" error message, type:

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error
again, the MS-DOS FORMAT command may not be on your system, or
it may have been renamed.  Programs such as PC Tools and Norton Disk
Utilities sometimes rename the FORMAT command to prevent accidental
loss of data.  If you are using a program of this type, check your
documentation to find out how to format a SYSTEM DISK, then proceed
to Step 2.

STEP 2
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS
file.  This driver must be loaded correctly or you will be unable to access
your CD ROM drive. To make sure that the device driver loads correctly
on the boot disk, look at the CONFIG.SYS on the hard drive and copy the
driver line from there.  To display the CONFIG.SYS, type the following
at a DOS prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that
loads the CD ROM device driver. The line should look something like
this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS
/D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those
listed above.  Carefully write down the line for use in your boot disk.

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional driver in
your CONFIG.SYS that must be loaded for the CD ROM device drivers
to load correctly.  Check your CD drive documentation for more
information.

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, check
your CD-ROM drive documentation, or contact the drive's manufacturer.

STEP 3
LOCATING THE MSCDEX CD ROM EXTENSION
In addition to the CD ROM device driver in the CONFIG.SYS, your CD
ROM drive requires MSCDEX, the Microsoft extension for CD ROM
drives.  If this extension is not loaded correctly in the AUTOEXEC.BAT,
you will be unable to access your CD ROM drive. To display the
AUTOEXEC.BAT, type the following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line
that loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from
the ones above. Carefully write down the line for use in your boot disk.

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.

STEP 4
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that
require these drivers or initialization routines are the SoundBlaster 16,
MAD16 and the Aria 16.

Section 10 contains the sound card lines for many common sound cards.
Check to see if your sound card is on the list.  If it is, you will need to add
the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on
your boot disk.  If your sound card is not listed, you should check your
documentation for information on what needs to load in the
AUTOEXEC.BAT and CONFIG.SYS.

STEP 5
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a
DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. Enter
the following lines:

DEVICE=C:\WINDOWS\HIMEM.SYS
DOS=HIGH,UMB
FILES=30
BUFFERS=20

Now add the CD ROM device driver as you wrote it down in the
"Locating the CD ROM Device Driver" section above. The device driver
should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

If you need to load any sound card drivers, copy them from the "Sound
Cards" section now.  The following example lines are for the
SoundBlaster 16:

DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220
I:5 D:1 H:5
DEVICE=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by
pressing <ALT>, <F>, then <X>.

STEP 6
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following
at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>


This will display the blank (usually blue) screen of the DOS Editor. Enter
the following lines:

@ECHO OFF
C:\
SET COMSPEC=C:\COMMAND.COM
PROMPT SIERRA BOOT DISK $_$P$G
PATH=C:\;C:\DOS;C:\SIERRA
C:\DOS\SMARTDRV

Now add the MSCDEX line as you write it down in the "Locating the
MSCDEX CD ROM Extension" section.  For example:

C:\DOS\MSCDEX /D:MSCD001

If you need to run any sound card initialization programs or load any
drivers, copy them from the "Sound Cards" section now.  The following
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220
C:\SB16\DIAGNOSE /S

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by
pressing <ALT>, <F>, then <X>.

STEP 7
REBOOT THE SYSTEM AND START WINDOWS
Reboot your system by depressing the <RESET> button on your
computer or by using the <CTRL>, <ALT>, <DEL> key sequence on
your keyboard.  When you are at a C:\ prompt, type WIN /3 to start
Windows.


STEP 8
CREATE A CLEAN WINDOWS ENVIRONMENT
You should make sure that all screen savers, virus scans, and sound-
related Windows programs (Icon Hear It, Wired for Sound, etc.) are
disabled before starting your game. In addition, if you are using an
alternate Windows desktop like Norton Desktop or PCTools, disable this
and use standard Program Manager

Also, make sure you have a swap file set up that is at least 8 MB
permanent or 16 MB temporary.  You can check your swap file settings in
the 386Enhanced icon in the Control Panel.



SECTION 9:  IF YOU STILL HAVE PROBLEMS

If you continue to experience problems, or if you have any questions
concerning any of the above steps, Sierra Technical Support will be happy
to assist you.  You can reach Technical Support at [phone]
between 8:15 am and 4:45 pm, Monday through Friday.  We can also be
reached by fax at [phone] or by mail at the following address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA  98015-8506

In Europe, please contact our office in England. The Customer Service
number is (44) 1734-303171, between
9:00 am and 5:00 pm, Monday through Friday.   The BBS number is (44)
1734-304227 and the fax number
is (44) 1734-303201.  Customer Service can also be reached at the
following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

You can also contact our Technical Support Team on one of the following
services:

Sierra BBS        [phone]
CompuServe        GO SIERRA
America Online        KEYWORD SIERRA
Internet            [e-mail]
            http://www.sierra.com

If you decide to write or fax, please fill out the attached "Technical
Support Request" form and return it to Sierra Technical Support.  This
will give us the information we need to help you as efficiently as possible.
Thanks!

Sierra Technical Support Request

To help us help you, please fill out this information and return it to
Sierra Technical Support.

Name:
Fax number:
Phone number:
Address:

Game name, version number and UPC Code (from game box):

What problem are you having?  Be VERY specific.  Is there an
error message?  What is it?  Where does it occur? Does it happen
the same way each time?




Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Win95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro,
Forte16, Mozart, etc.  Please be VERY specific with the brand
name. Sound card settings include DMA, IRQ and I/O values.)

Any disk compression?  What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager?  What kind?  (QEMM, 386MAX,
etc.)

Largest executable program size or bytes free after booting with the
boot disk. (Type MEM to find out.)

What have you tried so far?  (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT
from your hard drive and the boot disk.

SOUND CARDS

NOTE:  The sound card drivers and initialization lines in this section are the default
settings for these devices.  You should check your AUTOEXEC.BAT and CONFIG.SYS
on your hard drive to see if you are using any non-default settings.


Sound Card
AUTOEXEC.BAT
CONFIG.SYS
Notes
Adlib
NONE
NONE
This is a MIDI card only and will not play most sound
effects.
Aria 16
Common on IBMs
SET ARIA=C:\ARIA
SET BLASTER=A220 I5 D1 T5
C:\DOS\SOUNDCLT.COM*
DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS
DEVICE=C:\ARIA\BIN\SNDSAVER.SYS
*This line is not always present.
ATI Stereo FXCD
SET ATI_SND=C:\SFXCD
NONE

Audio Rock It 16
None.
NONE

Audio 16 by Aztech
C:\GB2KAUDIO\UTILITY\GWBVOL
SET BLASTER=*
SET SOUND=*
NONE
*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER and SET SOUND parameters.
Boca Sound Express
SET BLASTER=A220 I5 D1 T5
DEVICE=C:\SE1440\CSACMOD1.EXE*


Breve Technologies
C:\BRV16F\DOSDRV\INIT16
C:\BRV16F\DOSDRV\MIXER
NONE

Crystal Clear Wave
Table by Crystal Lake
SET BLASTER=A220 I5 D1 T5
C:\CCLEAR\CSACMAX1.COM*
C:\CCLEAR\CSACHMX1.COM**
DEVICE=C:\CCLEAR\CSAMOD1.EXE -S***
*Enables Soundblaster compatibility.
**Add /ON to enable Soundblaster compatibility,
/OFF to disable it.
***Use -S for Soundblaster mode and -W for
Windows Sound System mode.
Diamond
SET BLASTER=*
SET SOUND16=C:\DIAMOND
C:\DIAMOND\SNDINIT /B**
NONE
*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER parameters.
**Use /C for Soundblaster mode and /B for Microsoft
Sound System mode.
Diamond LX
SET SOUND=C:\SONIC
SET BLASTER=A220 I5 D1 T5
C:\SONIC\MZTVOL.EXE
C:\SONIC\MZTINIT WSS*
C:\SONIC\MTZINIT.SYS
*Use WSS for Windows Sound System mode and SB
for Soundblaster mode.

DSP16
SET BLASTER=*
NONE
*Check your AUTOEXEC.BAT on the hard drive for
the SET BLASTER parameters.


Ensoniq Soundscape
Common on Gateways
Driver version 1.10
Driver dated 11/31/94
SET BLASTER=A220 Ixx Dx
SET SNDSCAPE=C:\SNDSCAPE
C:\SNDSCAPE\SSINIT FM*
C:\SNDSCAPE\VSB_EMM.COM**
DEVICE=C:\DOS\EMM386.EXE***
*Use FM for FM synth, GM for General MIDI and
MT32 for Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires
the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the
AUTOEXEC.BAT
Ensoniq Soundscape
Common on Gateways
Driver version 1.20.02
Driver dated 12/19/94
SET BLASTER=A220 Ixx Dx
SET SNDSCAPE=C:\SNDSCAPE
C:\SNDSCAPE\SSINIT /I*
C:\SNDSCAPE\VSB_EMM.COM**
DEVICE=C:\DOS\EMM386.EXE***
*/I enables FM synth and General MIDI emulation.
Run MT32.EXE to enable Roland MT32 emulation.
**Can help with Soundblaster emulation. Requires
the EMM386 line in the CONFIG.SYS
***Necessary for the VSB_EMM.COM line in the
AUTOEXEC.BAT
ESS Audio Drive
Common on Compaqs
NONE
DEVICE=C:\CPQDOS\VOLCTRL.EXE*
DEVICE=C:\PCAUDIO\VOLCTRL.EXE**
*Loads the DOS mixer. <Ctrl/Right Shift> turn up
the volume, <Ctrl/Left Shift> turns it down.
**Necessary to load Windows mixer.
Forte 16
Common on Packard
Bells
SET BLASTER=*
SET GALAXY=*
SET SOUND=C:\FORTE16
C:\FORTE16\UTILITY\EMUTSR
NONE
*Check the AUTOEXEC.BAT on your hard drive for
these settings.
**Enables the Soundblaster emulation.
Fusion 16
SET BLASTER=*
DEVICE=C:\SPECTRUM\MVSOUND.SYS D:
Q:**
*Check the AUTOEXEC.BAT on your hard drive for
these settings.
**D: is the DMA channel and Q: is the IRQ setting

Galant
SET BLASTER=A220 I5 D1
NONE

Galaxy
See Multi-Media Pro 16
See Multi-Media Pro 16

Gateway 2000 Audio
Drive
C:\G2KAUDIO\UTILITY\GWBVOL
SET BLASTER=A220 I5 D1 T5
SET SOUND=C:\G2KAUDIO
NONE
This sound card will autoconfigure itself to
Soundblaster or Microsoft Sound System mode.
Golden Sound by
Topek
C:\GS16\GS-ENV PC:\GS16ES
NONE

Gravis Ultrasound or
Gravis ACE
SET ULTRASND=*
SET ULTRADIR=*
C:\ULTRASND\ULTRINIT
SBOS.BAT**
SET BLASTER=A220 I5 D1
NONE
*Check the AUTOEXEC.BAT on your hard drive for
complete SET lines for the GUS.
**The SBOS.BAT line must be loaded to enable the
card's Soundblaster emulation. This line is not needed
for the ACE.
IBM PS/1
SET BLASTER=A220 I5 D1
NONE

ISP 16

SET BLASTER=A220 I5 D1
SET ISP16=C:\ISP16
C:\ISP16\ISPINIT /B/M*
NONE
*Use /B switch for SB mode
*Use /M switch for  Microsoft Sound System mode


Jazz 16
SET BLASTER=A220 I5 D1
DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:*
*D:  DMA CHANNEL.
*Q:  IRQ SETTING.
Specific values and directories may change
Mad 16
SET MAD16=C:\MAD16
SET BLASTER=A220 I5 D1
C:\MAD16\M16INIT /B /M*
NONE
*Use /B switch for Soundblaster  mode.  Use /M
switch for Microsoft Sound System Mode

Magic S20
Common on Acers
SET BLASTER=A220 I5 D1
SET SOUND16=C:\MAGICS20
C:\MAGICS20\SNDINIT /B /M*
NONE
*Use /B switch for Soundblaster  mode.  Use /M
switch for  Microsoft Sound System Mode

Magitek Green 16
SET BLASTER=A220 I5 D1
NONE

Media Concept
SET MC=C:\MC
NONE

Media Vision Deluxe
SET BLASTER=A220 I5 D1
C:\MEDVSN\VBEAI.COM
DEVICE=C:\MEDVSN\PROS.SYS

Media Vision Premium
3D SCSI2
SET BLASTER=A220 I5 D1
DEVICE=C:\MEDVSN\PA3D.SYS
DEVICE=MINI406A.SYS

MMCD16W
SET BLASTER=*
SET SOUND=C:\MMCD16W
SET GALAXY=*
NONE
*Check the AUTOEXEC.BAT for the SET
BLASTER and SET GALAXY parameters
Monte Carlo by Turtle
Beach
SET BLASTER=A220 I5 D1
C:\MCARLO\MCHKMIX
DEVICE=C:\MCARLO\MCMODE -S -W*
*Use -S switch for SB mode
*Use -W switch for  Microsoft Sound System Mode
Mozart Sound Card
Common on Canons
SET BLASTER=A220 I5 D1
SET SOUND=C:\MOZART
C:\MOZART\MTZVOL.EXE
DEVICE=C:\MOZART\MZTINIT.SYS WSS /530*

*WSS /530 Puts the card into WSS mode port 530

Multi-Media Pro 16
SET BLASTER=A220 I5 D1
SET GALAXY=*
SET SOUND=C:\MMP16P
NONE
*Check the AUTOEXEC.BAT on your hard drive for
the full SET GALAXY line.
MW Wave
Common on IBM
Thinkpads
SET BLASTER=
SET MWPATH=C:\MWD\MANAGER;
C:\MWD\MWGAMES*
SET MWROOT=C:\MWD
MWGAMES=ON**
NONE
*This is all one line.
**ON turns on Soundblaster emulation and OFF turns
it off.
Orchid Gamewave
SET BLASTER=*
SET SOUND=*
C:\GW32\GW32.EXE
NONE
*Check the AUTOEXEC.BAT on your hard drive for
the complete SET SOUND and SET BLASTER lines.
Orchid Soundwave

SET BLASTER=*
SET SOUND=*
C:\SW32\SW32.EXE
NONE
*Check the AUTOEXEC.BAT on your hard drive for
the complete SET SOUND and SET BLASTER lines.
Phillips
NONE
NONE



Pro Audio Spectrum 16
SET BLASTER=A220 I5 D1
DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:*
D:  DMA CHANNEL.      Q:  IRQ SETTING.
<DIR> may be PROAUDIO on older drivers.
Pro Sonic
SET BLASTER=A220 I5 D1
DEVICE=C:\PROSONIC\PROSYS.SYS

SC400
SET SOUND=C:\SC400
SET BLASTER=A220 I5 D1
C:\SC400\UTILITY\SNDINIT /B
NONE

SGBAS16
SET BLASTER=*
SET SOUND=C:\SGBAS16
SET GALAXY=*
DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS
*Check the AUTOEXEC.BAT on your hard drive for
the complete SET GALAXY and SET BLASTER
lines.
Soundblaster AWE 32
SET BLASTER=A220 I5 D1
SET SOUND=C:\SB16
C:\SB16\SB16SET /P/Q
C:\SB16\DIAGNOSE /S*
C:\SB16\AWEUTIL /S
DEVICE=C:\SB16\DRV\CTSB16.SYS   /UNIT=0
         /BLASTER=A:220 I:5 D:1 H:5

DEVICE=C:\SB16\DRV\CTMMSYS.SYS**

*May be SBCONFIG on older cards.
**This line is only required to enable the sound card's
CD-ROM interface.
Soundblaster Pro
SET BLASTER=A220 I5 D1
SET SOUND=C:\SBPRO*
C:\SBPRO\SBP_SET*
NONE

*On newer cards the drivers and such may look like
the SB16 except loading out of a different directory.
Soundblaster 16
SET BLASTER=A220 I5 D1 H5 T6
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E
C:\SB16\SB16SET*
C:\SB16\DIAGNOSE /S**
DEVICE=C:\SB16\DRV\CTSB16.SYS
   /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5

DEVICE=C:\SB16\DRV\CTMMSYS.SYS***

*Check the AUTOEXEC.BAT on your hard drive for
the complete SET SOUND and SET BLASTER lines.
Sound Expression by
Boca
SET BLASTER=
C:\CE1440\CSACMAX1.COM*
C:\CE1440\CSACHMX1.COM**
DEVICE=C:\SE1440\CSACMOD1.EXE -S -W***
*Enables Soundblaster compatibility.
**/ON turns on Soundblaster compatibility, /OFF
turns it off.
***-S for Soundblaster mode and -W for Windows
Sound System mode.
Sound EZ
See Mad 16
See Mad 16

Sound FX Plus
SET BLASTER=A220 I5 D1
SOUND=C:\MMSUP
NONE

Soundman by Logitech
SET BLASTER=A220 I5 D1
DEVICE=C:\SOUNDMAN\MVSOUND.SYS

Sound 16A
Common on Packard
Bells
1 OF 2**
SET BLASTER=A220 I5 D1
SET GALAXY=*
C:\SOUND16A\UTILITY\
         SETMODE /MSS**
SET SOUND16=C:\SOUND16A
NONE
*Check the AUTOEXEC.BAT on your hard drive for
the complete SET GALAXY line.
**Use /SB switch for SB mode. Use /MSS switch for
Microsoft Sound System Mode



Sound 16A
Common on Packard
Bells
2 OF 2**
SET BLASTER=A220 I5 D1
SET GALAXY=*
C:\AUDIO\SNDINIT.EXE /B**
SET SOUND16=C:\AUDIO
NONE
*Check the AUTOEXEC.BAT on your hard drive for
the complete SET GALAXY line.
**Use /B switch for SB mode
**Use /M switch for  Microsoft Sound System Mode
Sound 144
Common on Packard
Bell
SET BLASTER=A220 I5 D1
SET GALAXY=*
SET SOUND=SOUND144
C:\SOUND144\UTILITY\SETMODE
/SBP**
NONE
*Check the AUTOEXEC.BAT on your hard drive for
the complete SET GALAXY line.
**Use /SBP for Soundblaster mode and /MSS for
Microsoft Sound System mode.
Strauss
NONE
NONE

Tropez by Turtle Beach
SET BLASTER=A220 I5 D1
C:\TROPEZ\DOSAPPS\SETUPSND*
C:\TROPEZ\DOSAPPS\TZMODE -S*
DEVICE=C:\TROPEZ\DOSAPPS\TZMODE**
*Windows will disable these lines, so they will need
to be run again if Windows is started and shut down.
Use -S for Soundblaster mode and -W for Windows
Sound System mode on the TZMODE line.
**This line is necessary if the sound card is also
acting as the CD-ROM controller.
Vibra 16
SET BLASTER=A220 I5 D1 H5 T6
SET SOUND=C:\VIBRA16
SET MIDI=*
C:\VIBRA16\DIAGNOSE /S**
C:\VIBRA16\MIXERSET /P/Q
DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS
DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS

*Check the AUTOEXEC.BAT on your hard drive for
the complete SET MIDI line.
**Older cards may use SBCONFIG instead of
DIAGNOSE.
Voyetra Sound
SET BLASTER=A220 I5 D1
SET ISP16=ISP16*
C:\ISP16\ISPINIT /B
NONE
*May be SET ISP16=VOYETRA
Waverider by Aztech
SET BLASTER=
SET SOUND=C:\WAVRIDER
SET GALAXY=
C:\WAVRIDER\DRIVERS\
        WAVERIDE.EXE
C:\WAVRIDER\SETMODE /SBP*
NONE
*Use /SBP for Soundblaster mode and /MSS for
Microsoft Sound System mode.