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GABRIEL KNIGHT: THE BEAST WITHIN TROUBLESHOOTING GUIDE revised 1/15/95 Sierra Technical Support provides this documentation as a reference to Sierra customers using Sierra software products. Sierra Technical Support makes reasonable efforts to ensure that the information contained in this documentation is accurate. However, Sierra makes no warranty, either express or implied, as to the accuracy, effectiveness, or completeness of the information contained in this documentation. SIERRA ON-LINE, INC. DOES NOT WARRANTY OR PROMISE THAT THE INFORMATION HEREIN WILL WORK WITH ANY OR ALL COMPUTER SYSTEMS. SIERRA DOES NOT ASSUME ANY LIABILITY, EITHER INCIDENTAL OR CONSEQUENTIAL, FOR THE USE OF THE INFORMATION HEREIN, INCLUDING ANY AND ALL DAMAGE TO OR LOST USE OF COMPUTER HARDWARE OR SOFTWARE PRODUCTS, LOSS OF WARRANTIES, OR LOST DATA BY THE CUSTOMER OR ANY THIRD PARTY. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY SIERRA, ITS EMPLOYEES, DISTRIBUTORS, DEALER OR AGENTS SHALL CHANGE THE RESTRICTION OF LIABILITY OR CREATE ANY NEW WARRANTIES. IN NO CASE SHALL SIERRA'S LIABILITY EXCEED THE PURCHASE PRICE OF THE SIERRA SOFTWARE PRODUCT. TABLE OF CONTENTS SECTION 1 - HARDWARE REQUIREMENTS SECTION 2 - INSTALLATION PROCEDURES SECTION 3 - COMMON INSTALLATION PROBLEMS SECTION 4 - COMMON GAME PROBLEMS SECTION 5 - MEMORY AND SPEED TROUBLESHOOTING SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES SECTION 7 - DOS AND WINDOWS 3.1 BOOT DISK INSTRUCTIONS SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS SECTION 9 - OBTAINING A SIERRA PATCH DISK SECTION 10 - IF YOU STILL HAVE PROBLEMS... SECTION 11 - SOUND CARD DRIVER INFORMATION SECTION 1 - HARDWARE REQUIREMENTS REQUIRED 486/33 8MB RAM Hard Drive Space (not including space for a Temporary Swap File) Small Install: 17 MB (compressed 34 MB) Medium Install: 27 MB (compressed 54 MB) Large Install: 42 MB (compressed 84 MB) Double Speed CD-ROM Drive MSCDEX version 2.2 or higher MS-DOS 5.0 SVGA (640x480x256 colors) Sound card with DAC (Sound Blaster compatible) Mouse RECOMMENDED FOR BEST PERFORMANCE: Pentium 16MB RAM Quad speed CD ROM SECTION 2 - INSTALLATION PROCEDURES Note: The following examples assume that you are using hard drive C: and CD-ROM drive D:. If not, substitute all references with the appropriate drive letters. DOS INSTALLATION Exit Windows completely by closing Program Manager. Place the CD in the drive. Type C: and press <Enter> to make sure that you are logged to the hard drive. Then, type CHKDSK and press <Enter>. If any errors or problems are found, type CHKDSK /F and press <Enter> to correct them. Also, check the "bytes available on disk" line to insure that you have sufficient hard drive space to do the installation. Please note that you should double the hard drive space requirement when installing to drives that are compressed with utilities like DriveSpace or Stacker. Assuming you have sufficient space, type D: and press <Enter> to switch to the CD ROM drive. Then, type INSTALL and press <Enter> to begin installation. Follow the on-screen prompts, making sure to verify that all hardware selections are correct for your system. WINDOWS 3.1 INSTALLATION Exit Windows completely by closing Program Manager. Place the CD in the drive. Type C: and press <Enter> to make sure that you are logged to the hard drive. Then, type CHKDSK and press <Enter>. If any errors or problems are found, type CHKDSK /F and press <Enter> to fix them. Also, check the "bytes available on disk" line to insure that you have sufficient hard drive space to do the installation. Please note that you should double the hard drive space requirement when installing to drives that are compressed with utilities like DriveSpace or Stacker. Assuming that you have sufficient space to proceed, type WIN and press <Enter> to restart Windows. Then, from Program Manager, select <File> <Run> D:\SETUP and click on "OK". From this point, follow the on- screen prompts. WINDOWS 95 INSTALLATION Run SCANDISK from the Start, Programs, Accessories, System Tools menu. Allow SCANDISK to correct any errors it finds. Check the "bytes available on disk" line to insure that you have sufficient hard drive space to do the installation. Please note that you should double the hard drive space requirement when installing to drives that are compressed with utilities like DriveSpace or Stacker. Assuming that you have sufficient space to proceed, insert Disk 1 into your CD-ROM drive. After a few seconds, a window will automatically appear on your Desktop and ask you if you would like to install Gabriel Knight: The Beast Within. Choose "Install" and follow the on-screen instructions. To play Gabriel Knight: The Beast Within in Windows 95 after installation, insert the CD in your CD-ROM drive and follow the on- screen instructions. SECTION 2 - COMMON SETUP AND INSTALLATION PROBLEMS ALL PLATFORMS PROBLEM: When installing the game, you receive the message "Error reading drive D". Message will vary depending on what drive you are installing from. SOLUTION: There are several factors that can cause a "read" error of this type. The most common is a dirty or scratched CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If the disk is scratched, it will need to be replaced. If cleaning the CD doesn't help, the problem may lie with the CD ROM drivers. You should make sure that you are using a recent version of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.0 or higher, use version 2.23 of MSCDEX in your C:\DOS directory. If you're using Windows 95, use version 2.95 of MSCDEX in the C:\WINDOWS\SYSTEM directory. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible CD drivers can cause this type of problem. If you need to replace your disks or CD, replacement is FREE for the first 90 days of product ownership. After 90 days there is a $10.00 handling fee per program. For the fastest service, simply mail Disk #1 or the CD to us along with a copy of your sales receipt dated within 90 days or the $10.00 handling fee, and a note detailing your computer hardware and the problem that is occurring. Please include your full name, mailing address, and daytime telephone number so we can contact you if necessary. We will then send a complete replacement set of disks to you. The address is: Sierra On-Line Customer Service, PO Box 485, Coarsegold CA 93614- 0485. DOS PROBLEM: After typing INSTALL, a row of dots goes across the screen and stops. The computer is locked up with this row of dots appearing on the screen. (DOS installation). SOLUTION: The dots indicate the hardware detection portion of the installation program. You can bypass the hardware detection (and therefore the lockup) by typing INSTALL /F /M. WINDOWS 3.1 PROBLEM: Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the Pixels-per- second second Speed requirement for the game. SOLUTION: First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution. If you've never changed your video display settings in Windows 3.1 before, or if you are not familiar with the brand and type of video card installed in your system, then we recommend contacting your system manufacturer or your video card manufacturer for assistance with changing your Windows video display driver. The steps below are generic and may not necessarily apply to your particular video card. From the Program Manager double-click the Main program group icon, then select Windows Setup. You will see a dialog box with "Display" "Keyboard", "Mouse", and "Network". Click on Options, then select Change System Settings. You will see another dialog box, similar to the previous one. Click on the down arrow to the right of "Display" to view a list of video drivers available to you. Use the scroll bar to scroll up and down the list of drivers. Select a 256 color driver appropriate for your video card. If you are installing the driver from floppy disks or some other source, choose "Other Display", and you will be instructed to type a path to the driver, or to insert the disk with the drivers into your floppy drive. Again, if you have any problems changing your video driver and need more information, consult your Windows documentation, or contact the hardware or video card manufacturer. Additionally, if you do not seem to have the appropriate video drivers available to you, you will need to contact the hardware or video card manufacturer to obtain them. PROBLEM: Your Mitsumi double-speed CD ROM drive does not pass the hardware test. SOLUTION: Mitsumi double-speed CD ROM drives have two different software drivers available to use with them: a direct memory access (DMA) driver called MTMCDAE.SYS and a non-DMA driver called MTMCDAS.SYS. The MTMCDAE.SYS driver is faster, but can prove to be incompatible with some software. The solution is to load the MTMCDAS.SYS driver when you want to play the game. The simplest way to do this is to make a boot disk for the game and modify the CONFIG.SYS file on it so the MTMCDAS.SYS driver loads. This driver should be in the same directory as MTMCDAE.SYS. If not, you'll need to re-run the installation program for your CD ROM drivers. See the attached boot disk instructions for additional assistance. PROBLEM: "Setup was unable to add an item for Gabriel Knight to a program group" message when installing the game. Game icon not created during game installation. SOLUTION #1: You may have run out of hard drive space. Free up more hard drive space and try again. See Section 1 for hard drive space requirements. SOLUTION #2: This can be caused by an alternate Windows desktop, like PC Tools, Norton Desktop or Packard Bell Navigator. You must disable your alternate desktop before installing the game. One quick way to do this is to type "WIN PROGMAN" to start Windows to use Program Manager rather than the alternate desktop shell. When you are back in Windows, reinstall the game. The icons will be created in the Sierra group in Program Manager. The next time you go into Windows, the alternate desktop will display. Tip For PC Tools: Once you finish installing the game, click on FILE, then IMPORT. Import the Sierra group so all the game icons will appear in PC Tools. To restart Windows using your normal desktop, exit Windows and reboot the computer. The next time you go into Windows, the alternate desktop will display. PLEASE NOTE: The Beast Within has not been tested under any alternate desktop environment, therefore Sierra cannot guarantee that the game will function properly under these desktops. If you wish to try, however, here are the game icon properties: Description: The Beast Within Command Line: C:\SIERRA\GK2WIN\SIERRAW.EXE C:\SIERRA\GK2WIN\RESOURCE.WIN Working Directory: D:\ Shortcut Key: None WINDOWS 95 PROBLEM: Your computer fails the Sound Card test; you cannot hear the voice and fanfare in the Wave and MIDI tests. SOLUTION: Your sound card may be incorrectly configured for DAC (Audio) or your sound card drivers may not be properly installed or configured for Windows 95. Make sure your speakers are turned on and run the Windows mixer program for your sound card so you can increase its volume levels for MIDI (music) and DAC (Audio). You should consult your sound card documentation or the manufacturer for information regarding the correct configuration of your sound card in Windows 95. PROBLEM: Your computer fails the Display test because you are not running in 256 colors, or your video card does not meet the pixels-per- second second speed requirement for the game. SOLUTION: First make sure you are running Windows in 256 colors. Even though your monitor and video card may be capable of displaying 256 colors, Windows may not be set up to use this resolution. Click on the Start button, select Settings, then Control Panel. Double-click the Display icon. You will see four tabs: Background, Screen Saver, Appearance, and Settings. Click on Settings. In the box under Color Palette, it should say 256 Color. If it does not, click on the down arrow next to the window to view a list of choices, and select the one that says 256 Color. You will also notice a slider bar under Desktop Area for adjusting resolution from 640 by 480 pixels (the lowest setting) upwards. If your video card failed the initial speed test, try adjusting the resolution to 640 by 480 pixels. This will decrease the screen resolution but may improve the speed of your video card. PROBLEM: Your computer fails the Memory test; you get a message stating you do not have enough memory to run Gabriel Knight: The Beast Within. SOLUTION: Gabriel Knight requires a computer with a minimum of 8 MB (8192k) of RAM to run. To free up memory in Windows 95, close any and all Windows programs (including screen savers, wallpaper, virus detection programs, shell programs like Norton Desktop or Packard Bell Navigator, etc.) that may be running. On your Taskbar, right-click on the program tab for the program you wish to shut down, and select Close. Then run the Setup test program again. If your system still fails the test, consult the boot disk instructions at the end of this document and create a Windows 95 boot disk for your system. Then boot up with the boot disk, disable any and all other Windows programs, and start the Setup/Install program again. These steps should give you enough memory to run the program. SECTION 4 - COMMON GAME PROBLEMS PLEASE NOTE: Unless otherwise stated, the following issues occur in both the DOS and Windows versions of Gabriel Knight: The Beast Within. PROBLEM: You receive "You need XXXXXX bytes more memory to run this application," "DOS4GW Professional error", "Insufficient memory" or "Out of Memory" messages when attempting to run The Beast Within. SOLUTION: See Section 5 - Memory and Speed Troubleshooting for help with memory problems. PROBLEM: You receive an "EMM386 Error #6" while playing the game. The error number may vary. SOLUTION: This error is caused by a memory conflict. Create a boot disk using the appropriate instructions in Sections 7 or 8 and run the game under the boot disk environment to avoid these errors. PROBLEM: You receive an "Out of memory" or "Out of moveable memory" in Chapter Four when talking to Gerde at Schloss Ritter. SOLUTION: You need the patch GK2PAT. Please see Section 9 for information on obtaining this patch. NOTE: The patch fixes this memory error ONLY. Any other memory errors are related to your computer's memory configuration. Please see Section 5 - Memory and Speed Troubleshooting for help resolving other memory problems. PROBLEM: You receive the error message, "Cannot find 999.pal resource. If this is a CD-ROM game, please make sure that a CD-ROM is loaded. If you continue to experience this dialog, make sure your CD-ROM drivers are loaded properly." SOLUTION: This error occurs when the game program is unable to locate the Gabriel Knight CD in the CD-ROM drive. Make sure a CD is in the drive. If there is a CD in the drive, then your CD-ROM drivers are not loading properly and the game is not recognizing your CD drive. Create a boot disk using the appropriate instructions in Sections 7 or 8 and make sure the CD-ROM drivers load correctly. PROBLEM: "Error 53: Can't find sound driver ''. Please run INSTALL" message when starting the game. (DOS version) SOLUTION: This error will occur if you type "D:\INSTALL" to install The Beast Within. To solve this problem, you must type "D:" and press the ENTER key (if your CD-ROM drive is D:), then type "INSTALL" and press ENTER. PROBLEM: When starting the game, you receive the error message, "No mouse driver was found in MS-DOS". (DOS version) SOLUTION: Locate and run a DOS mouse driver before running The Beast Within. Check your mouse documentation for complete instructions on running your mouse driver. PROBLEM: Your mouse pointer only works on one side of the screen. (DOS version) SOLUTION: This is indicative of a conflict between your VESA driver and your mouse driver. Contact your video card and mouse manufacturers to obtain updated drivers. PROBLEM: You receive the error message, "No VESA support detected" when starting the game. (DOS version) SOLUTION: This error occurs when your video card's VESA driver is not loaded before the game is run. The VESA driver allows DOS games to run in the resolution of 640x480x256 colors. Sierra has provided many popular VESA drivers for your use on CD #1. You will find them in the \VESA\VESA directory on the CD. If you do not see your video card listed, or the drivers on the CD do not work for you, please contact your video card to obtain the latest VESA driver for your card. PROBLEM: "DOS/4GW Professional Fatal Error", followed by a screen of technical information while running GK2 in an MS-DOS box under Windows 95. SOLUTION: Although you can run The Beast Within through an MS-DOS box under Windows 95, Sierra recommends running the Windows version of the game in Windows 95 or rebooting into an MS-DOS session before installing and running the DOS version of the game. To allow Win95 to boot to an MS-DOS session, reboot your computer and press the F8 key on your keyboard when you see the screen message "Starting Windows 95". PROBLEM: The game is too dark. (DOS version) SOLUTION: Edit the game's configuration file on the hard drive to increase the brightness. To do this, type the following command at the C:\SIERRA\GK2DOS prompt: EDIT C:\SIERRA\GK2DOS\RESOURCE.CFG You'll see a line "brightness = 0". Increase this number to 4. Save this change, then start GK2 to see an increase in the game brightness. NOTE: If you increase the brightness to 5 or more, you'll see very odd colors or a black screen in the game. PROBLEM: The game is too dark. (Windows version) SOLUTION: Edit the game's configuration file on the hard drive to increase the brightness. To do this, type the following command at the C:\SIERRA\GK2WIN prompt: EDIT C:\SIERRA\GK2WIN\RESOURCE.WIN You'll see a line "brightness = 0". Increase this number to 4. Save this change, then start GK2 to see an increase in the game brightness. NOTE: If you increase the brightness to 5 or more, you'll see very odd colors or a black screen in the game. PROBLEM: Choppy video playback. SOLUTION: In the game's Control Panel, click on the "Big Movies" icon to toggle the "Small Movies" option. This should allow the movies to run faster on your computer. You should also create a boot disk using the appropriate instructions in Sections 7 or 8. Using a boot disk to run the game will maximize your computer's resources and allow the video sequences to play as smoothly as possible. In addition, if you chose the small (17 meg) or medium (27 meg) installation, delete and reinstall using the large (42 meg) installation. This will let critical parts of the game run from your faster hard drive instead of the slower CD-ROM drive. PROBLEM: You receive an "Error 111: Screen item does not exist in list" or "Error loading 2230.vmd" when prompted to switch CDs. (Error numbers may vary.) SOLUTION: These errors occur when you press the <Enter> key too soon after inserting the new CD. Wait for the light on your CD drive to go off before pressing the <Enter> key. PROBLEM: You receive an "Error 99: Error loading resource 122v56" when switched from CD #1 to CD #2. SOLUTION: You need the patch GK2PAT. Please see Section 9 for information on obtaining this patch. NOTE: This patch correct the error with resource 122v56 ONLY. Similar errors when switching CDs are caused by pressing the <Enter> key too soon. After inserting the new CD, wit for the light on your CD drive to go off before pressing the <Enter> key. PROBLEM: You receive a "CDR 101" or "DOS Error, Read Error" message while playing the game. SOLUTION: There are several factors that can cause "read" errors of this type. The most common is a dirty or scratched CD. You should check the CD to make sure that there are no smudges, fingerprints, scratches or cracks on it. If you see any smudges on the CD, clean it off with a soft cloth and try it again. If the disk is scratched, it will need to be replaced. If cleaning the CD doesn't help, the problem may lie with the CD ROM drivers. You should make sure that you are using a recent version of MSCDEX in your AUTOEXEC.BAT. If you're using DOS 6.0 or higher, use version 2.23 of MSCDEX in your C:\DOS directory. If you're using Windows 95, use version 2.95 of MSCDEX in the C:\WINDOWS\SYSTEM directory. You should also check with the CD ROM drive manufacturer to make sure that you have the latest version of their CD drivers. Outdated or incompatible CD drivers can cause this type of problem. If you need to replace your disks or CD, replacement is FREE for the first 90 days of product ownership. After 90 days there is a $10.00 handling fee per program. For the fastest service, simply mail Disk #1 or the CD to us along with a copy of your sales receipt dated within 90 days or the $10.00 handling fee, and a note detailing your computer hardware and the problem that is occurring. Please include your full name, mailing address, and daytime telephone number so we can contact you if necessary. We will then send a complete replacement set of disks to you. The address is: Sierra On-Line Customer Service, PO Box 485, Coarsegold CA 93614- 0485. PROBLEM: When game starts in Windows, it crashes to a black screen or throws you out to DOS. SOLUTION: First, create a boot disk using the appropriate instructions in Sections 7 or 8, then make sure that there are no other programs running in Windows. If this does not help, the problem probably lies with your video or sound card drivers. Outdated drivers can cause this type of program crash. Contact your video and sound card manufacturers to obtain the latest version of their drivers. PROBLEM: "General Protection Fault in Module ... " The module name will vary. (Windows 3.1) SOLUTION: A General Protection Fault (GPF) is usually caused by a memory conflict. Make sure that there are no other Windows programs running; disable all screen savers, virus scans, etc. If you are using an alternate Windows desktop (PC Tools, Dashboard, Packard Bell Navigator, etc.), use plain Program Manager instead. One quick way to do this is to type "WIN PROGMAN" to start Windows using the regular Program Manager rather than the alternate desktop shell. If you have sound-related Windows programs installed (IconHearIt, SoundBits, etc.), make sure they are disabled before starting the game. Outdated or incompatible video or sound drivers can also cause this type of error. Contact your video and sound card manufacturers to obtain the latest version of their drivers. A Windows boot disk also helps with GPFs. Instructions for creating a boot disk are at the end of this document. GPFs can also be caused by outdated or incompatible sound or video drivers. If the above steps do not solve the GPF for you, contact your video and sound card manufacturers to obtain the latest versions of their Windows drivers. PROBLEM: While playing The Beast Within in Windows 95, you receive a message saying "This program has performed an illegal operation...". SOLUTION: An "Illegal Operation" in Windows 95 is similar to a General Protection Fault in Windows 3.1 and occurs for the same reasons. Therefore, the solutions are similar as well. First, make sure that you are not running any Windows programs other than the game. Programs like screen savers and virus detection programs should be disabled. If you are using an alternate Windows desktop (PC Tools, Dashboard, Packard Bell Navigator, etc.), use the default Windows 95 desktop instead. If you have sound-related Windows programs installed (IconHearIt, SoundBits, etc.), make sure they are disabled before starting the game. Outdated or incompatible video or sound drivers can also cause this type of error. Contact your video and sound card manufacturers to obtain the latest version of their drivers. You should also make sure that you are running Windows 256 colors. Running in less or more colors can cause errors of this type. (Consult the steps given for changing display settings in Section 2 - Common Installation PROBLEMs.) Windows 95 allows you to disable some video acceleration. This often helps with Illegal Operation errors. To do this, click on Start, then Settings, Control Panel. Double-click the System icon, choose Performance, then Graphics. You should see a slider bar labeled Hardware Acceleration. Lower the bar a notch (slide it to the left), then restart Windows when you are prompted and run the game again. Continue doing this until you cannot lower the bar any more or the problem is corrected. If this corrects the problem, you should contact your video card manufacturer to obtain updated video drivers. You can also free up memory by lowering your CD ROM Supplemental Cache Size. From Control Panel, click on System, then Performance, File System. Click on the tab for CD ROM. Adjust the slider bar for Supplemental Cache Size from "Large" to "Small", then click on OK. PROBLEM: "Divide by zero" error using a Gravis Ultrasound in Windows. SOLUTION: This error occurs when the GUS patches are not loaded correctly. To load the patches, use Media Player to play one of the following .MID files: LOAD256.MID, LOAD512.MID, LOAD1024.MID. For example, if you have 512k of memory on the GUS, play the LOAD512.MID file. Playing the appropriate .MID file will load the patches and prevent the error. PROBLEM: After talking with Leber in Chapter One, you cannot get back to his office to ask him about the "Black Wolf". SOLUTION: This error occurs when you talk to Leber before visiting Ubergrau's office for the first time. The patch, GK2PAT, corrects this problem. Please see Section 9 for information on obtaining a Sierra patch disk. PROBLEM: In the map screen, the Neuschwanstein border does not stop blinking, even though you have listened to every tour tape. SOLUTION: The patch, GK2PAT, corrects this problem. Please see Section 9 for information on obtaining a Sierra patch disk. PROBLEM: You cannot ask Georg about the "Lost Opera" topic, then cannot get back to the Museum. SOLUTION: The patch, GK2PAT, corrects this problem. Please see Section 9 for information on obtaining a Sierra patch disk. NOTE: If you do not see your specific problem listed above, these standard troubleshooting procedures correct most problems running The Beast Within. Step 1 - Run the program from a minimal boot disk. (DOS and Windows versions) A boot disk is a tool that can be used to resolve most conflicts. Boot disks will free up more system resources and memory for your games. The boot disk also creates an environment that is "cleaner" or free of extra TSR and utilities that can sometimes cause conflicts. Boot disk instructions are included in Sections 7 and 8 of this document. Step 2 - Check for corrupted files. (DOS and Windows versions) Run CHKDSK /F or SCANDISK to detect and correct any hard drive errors and corrupted files. If you find any errors such as cross-linked or truncated files or lost allocation units, correct them, then delete and reinstall the game. Step 3 - Check for sound card conflicts. (DOS version) Many lockups in games can be traced to sound card configuration. To determine if you have a sound card lockup, run the INSTALL program and check the current setting for "MUSIC". Make sure the selection is supported by the hardware in your computer. Test for conflicts by changing the "MUSIC" selection to "IBM PC or Compatible Speaker" and then playing the game. If the game works with the internal speaker and locks up with the sound card; you will know there is some sort of sound card conflict. See your sound card's documentation for help resolving sound card conflicts. Step 4 - Reinstall the game in a clean boot environment. (DOS and Windows versions) Lockups and other technical problems can be caused by corrupted game files. No program will run correctly if the data or executable files are corrupted. These corruptions will occur during the installation of the game and are usually due to conflicts with TSRs or other utilities running in DOS during the installation. Reinstalling the game in the same DOS environment will usually result in the same corrupted data. You should install the game in a "clean" boot environment. Step 5 - Create a clean Windows environment (Windows version) Make sure that all screen savers, virus scans, and sound-related Windows programs (IconHear It, Wired for Sound, etc.) are disabled before starting the game. In addition, if you are using an alternate Windows desktop like Norton Desktop or PCTools, use the default Windows desktop instead. Check your swap file settings. If you are using Windows 3.1, swap file should be between 6-10 MB. If you are playing in Windows 95, make sure that your virtual memory is enabled. Step 6 - Check your drivers! Outdated or incompatible video or sound drivers can also cause lockups and errors in Windows. Sierra recommends you check with your sound and video card manufacturers to make sure you have the latest versions of these drivers. Some manufacturers update their drivers several times a year, so it's easy to get behind. SECTION 5 - MEMORY/SPEED TROUBLESHOOTING If you are having difficulties freeing up sufficient memory to play The Beast Within or are experiencing problems with choppy video playback, try the following steps: Make a Boot Disk: A boot disk will allow you to start your system with only the minimal memory-resident programs necessary to run and with a memory configuration optimal to the game. To make a boot disk, simply place a new, high-density diskette in your A: drive and either double-click on the Boot Disk Maker icon in the Sierra Windows program group or run the game's DOS INSTALL program and choose the "Make bootable floppy disk." option then follow the on-screen prompts. If, for any reason, the game will not make you a proper boot disk, consult the appropriate manual boot disk creation instructions in Sections 7 and 8. Please note: Many systems equipped with large IDE hard drives have special procedures that must be followed to boot from a boot disk. Two common examples are holding the <Shift> key while pressing the Reset button or pressing the <Spacebar> after rebooting. If your system has difficulties reading the boot disk, check your system documentation for the correct procedure to boot from a boot disk in the A: drive. Close Other Memory-Resident Programs: If playing in Windows, try to free up as many resources as possible. If you have Windows 3.11, start Windows from your DOS prompt with the command WIN /N. This will disable the built-in network drivers that Win 3.11 loads. You should also make sure to close any other memory-resident programs before playing The Beast Within. If you are using an alternate Windows desktop shell, like PC Desktop, Norton Desktop or Tabworks, try disabling in to free up more resources to the game. Make Virtual Memory Adjustments: If playing in Windows 3.11 or Windows for Workgroups, disable 32-bit file access as it by default takes up at least 2 MB of RAM. To do this, double click on the 386 Enhanced icon in Control Panel. When the dialog box pops up, click on the Virtual Memory button and then the Change button. If the 32-bit file access box has an "X" in it, remove it. If you are using Windows 3.1, you will see a 32-bit disk access option. Do not disable this option. For these versions of Windows, make sure that you are using a permanent Windows swap file of about 8-9 MB. You can make these changes in the "New Settings" section of the Virtual Memory screen. In Windows 95, make sure that virtual memory is enabled and that the virtual memory settings are being handled by Windows. Play the Game in DOS: The Windows operating system takes up resources above and beyond those of DOS. To free up the most resources for the game, try running the game in DOS instead. If you're using Windows 3.1, exit Windows. If you're playing in Windows 95, restart in DOS mode. Place the first CD in the drive, change to that drive by typing the drive letter of the CD ROM followed by a " : " (colon) and pressing <Enter>. From the resulting prompt, type INSTALL, press <Enter> and follow the on-screen prompts. Adjust the SMARTDRV cache: If you are playing the game in Windows 3.1, adjust your SMARTDRV cache. The default size for SMARTDRV on most computer systems is 2048K or 2 megabytes. On a computer with 8 MB RAM, there may not be enough free memory left over for the game. On your boot disk, reduce SMARTDRV 2048,2048 to SMARTDRV 1024,512. If you still get the error, remove the SMARTDRV line from the boot disk's AUTOEXEC.BAT. Reduce the "sciMinK" value: If you are playing in Windows and you continue to receive memory errors after creating a boot disk and adjusting the SMARTDRV cache, edit the file C:\SIERRA\GK2WIN\RESOURCE.WIN. Look for the line "sciMinK=2100". Change this line to read "sciMinK=1900". Save this change, then run the game again. Reduce the Game Window: Graphics are an extremely memory- intensive operation. To free up memory, and make the game run more smoothly, access the game's Control Panel and toggle from "Big Movie" to "Small Movie". The game videos will play in a smaller window, but should run more smoothly. SECTION 6 - SOUND CARD CONFIGURATION AND SOUND ISSUES DOS SOUND CARD CONFIGURATION In DOS, the best sound card settings for a SoundBlaster compatible card are I/O 220, DMA 1 and IRQ 5 or 7. If you're using a Pro Audio card, the best settings are I/O 220, DMA 3 and IRQ 5 for the Pro Audio portion of the card, set the SoundBlaster portion of the card to DMA 1 and IRQ 7. Make sure that the Soundblaster and ProAudio portions do not share the same DMA! Settings outside these parameters can cause lockups and/or choppy, repeating or garbled speech. Most sound cards have test utilities that will tell you what settings you are using. Check your sound card documentation for more information. WINDOWS 3.1 SOUND CARD CONFIGURATION Sierra's Windows games should work correctly with any sound card settings, providing there are no hardware conflicts. However, as in DOS, Sierra recommends using the sound card's default settings. When configuring your sound card in Windows, there are two locations to check: the Drivers section of Control Panel and the MIDI Mapper. NOTE: The beast Within doesn't use MIDI music and therefore doesn't require the use of the MIDI Mapper or MIDI sequencer. However, these drivers should be installed on most machines for other programs that use MIDI to function properly. In the Drivers section, you should see the following: MIDI Mapper Timer [MCI] CD Audio [MCI] MIDI Sequencer [MCI] Sound These drivers come with Windows, so if you are missing any, they can be installed by choosing the Add button in the Drivers window and installing them off of your Microsoft Windows Installation disks. In addition to these standard Windows drivers, there should be two or three sound card- specific drivers. These drivers should have the name of your sound card in their title. If these are missing, you will need to reinstall the sound card drivers off of the sound card installation disks. Your sound card documentation will tell you the names of these drivers and how to install them. WINDOWS 95 SOUND CARD CONFIGURATION To make sure that your sound card is configured correctly in Windows 95, check the Audio and MIDI settings in the Multimedia section of Control Panel. The Audio setting defines what driver will be used to produce digitized sound (DAC). Speech and sound effects in a game are usually DAC sounds. The MIDI setting indicates what driver is being used for music playback. The following examples are for the SoundBlaster 16: AUDIO: SB16 Wave Out MIDI: MIDI for Internal OPL2/OPL3 FM Synthesis The names of the Audio and MIDI drivers will vary, depending on your sound card. However, they should be similar to these SoundBlaster 16 drivers. For complete information (including driver names and installation instructions) on Windows 95 drivers for your sound card, contact your sound card manufacturer. DOS SOUND ISSUES PROBLEM: Choppy, repeating or garbled speech. SOLUTION: This is caused by non-standard sound card settings or a conflict between the sound card and another piece of hardware on your computer. See "DOS Sound Card Configuration" above for supported settings and refer to your sound card documentation for information on resolving hardware conflicts. WINDOWS 3.1X AND WINDOWS 95 SOUND ISSUES PROBLEM: No sound or music. SOLUTION: This may be caused by incorrect driver selection or outdated or incompatible sound card drivers. See the above sections on Windows Sound Card Configurations for information on sound card drivers. Even if you have all of the required drivers installed sometimes they can become corrupted thereby not functioning properly. In these cases removing and reinstalling the driver will help. If you need help with this, contact your Sound card Manufacturer. PROBLEM: Starting the game gives you a "Waveout Open" or "Waveout Prepare Header" error message. Windows only. SOLUTION: This error message indicates that your sound card is in use by another program. This is usually caused by another sound program taking control in Windows and not sharing the sound card properly. Programs like Icon Hear It, Wired for Sound or Packard Bell Navigator can cause this type of problem. Some screen savers like After Dark will also access the sound card directly instead of using Windows to produce sounds. You should disable all programs of this type before playing the game. SECTION 7 - DOS AND WINDOWS 3.1 BOOT DISK INSTRUCTIONS IMPORTANT NOTE: Please read the entire instructions prior to starting at Step 1. If you are playing the Windows version of The Beast Within, you can skip Step 2. STEP 1 FORMATTING THE DISK To make a boot disk, format a high density diskette in the A: drive. (It is necessary to reformat the disk if it is already formatted.) Formatting the disk with the /S switch will transfer the "system files" to the disk and allow the computer to boot up correctly. The disk must be in the A: drive; the computer will not boot from the B: drive. Type the FORMAT command as follows: FORMAT A: /S <ENTER> If you get a "Bad command or file name" error message, type: PATH=C:\DOS <ENTER> Then retype the FORMAT command above. If you receive the error again, the MS-DOS FORMAT command may not be on your system, or it may have been renamed. Programs such as PC Tools and Norton Disk Utilities sometimes rename the FORMAT command to prevent accidental loss of data. If you are using a program of this type, check your documentation to find out how to format a SYSTEM DISK, then proceed to Step 2. STEP 2 LOCATING THE MOUSE DRIVER (Skip if playing the Windows version of The Beast Within) If you are playing a game that uses a mouse, the Microsoft compatible mouse driver must be loaded into memory with the boot disk. There are two kinds of mouse drivers available: those that load in the CONFIG.SYS file and those that load in the AUTOEXEC.BAT file. CONFIG.SYS mouse drivers have an extension of .SYS (MOUSE.SYS) and AUTOEXEC.BAT drivers have either a .COM or .EXE extension (MOUSE.COM, MOUSE.EXE). You must load at least one of these drivers, but it is not necessary to load them all. If you do not know where the mouse drivers are located on your system, the command below should help you locate them. Type the following at the C:\ prompt: DIR MOUSE* /S <ENTER> This command will cause the system to search all subdirectories for a file called MOUSE. If the system locates a MOUSE file, it will display the path where the file is located. For example, if the MOUSE.COM file is located in a C:\MOUSE directory, the system will display: Directory of C:\MOUSE MOUSE.SYS 55160 03-10-92 3:10a MOUSE.COM 56408 03-10-03 6:00a If this procedure does not locate a MOUSE file, your mouse driver may have a different name. Some common names for mouse drivers are IMOUSE, GMOUSE and HPMOUSE. Your should check your mouse documentation for the exact file names and how to install them. Once you have located the mouse driver, you must copy it to the boot disk. The following example assumes that the mouse drivers are located in the C:\MOUSE directory as shown in the step above. To copy the MOUSE files to the boot disk, type: COPY C:\MOUSE\MOUSE.* A: <ENTER> Substitute the appropriate path and file names for your mouse drivers in the command above. After you press ENTER, you should see a message indicating that some files were copied. STEP 3 LOCATING THE CD ROM DEVICE DRIVER The CD ROM drive requires a device driver loaded in the CONFIG.SYS file. This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there. At the C:\ prompt, type: TYPE CONFIG.SYS|MORE NOTE: The | is called a "pipe" command and is created by pressing <SHIFT> <BACKSLASH>. The CONFIG.SYS file will display on the screen. Look for the line that loads the CD ROM device driver. This line will contain the same "/D:" switch as the MSCDEX line in the AUTOEXEC.BAT file. Using the MSCDEX example above, you would be looking for a line containing "/D:MSCD001". The line should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 The device driver in your CONFIG.SYS may differ slightly from those listed above. Carefully write down the line for use in your boot disk. Leave out the "/L:" information, if any, and the "HIGH" in "DEVICEHIGH". Your CD ROM device line should appear as follows: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 NOTE: If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly. Check your CD drive documentation for more information. STEP 4 LOCATING THE MSCDEX CD ROM EXTENSION In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To make sure that MSCDEX loads correctly on the boot disk, look at the AUTOEXEC.BAT on the hard drive and copy the MSCDEX line from there. At the C:\ prompt, type: TYPE AUTOEXEC.BAT|MORE <ENTER> The AUTOEXEC.BAT file will display on the screen. Look for the line that loads the MSCDEX extension. It should look something like this: C:\DOS\MSCDEX /D:MSCD001 LH C:\DOS\MSCDEX /D:MSCD001 LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001 The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk. Leave out the "/L:" information, if any and the "LH" at the beginning of the line. For example, any of the above lines will appear on your boot disk as follows: C:\DOS\MSCDEX /D:MSCD001 STEP 5 LOCATING THE SOUND CARD DRIVERS Many sound cards have drivers or initialization lines that must be loaded in the AUTOEXEC.BAT or CONFIG.SYS. Some sound cards that require these drivers or initialization routines are the SoundBlaster 16, MAD16 and the Aria 16. At the end of this document, you will find a section labeled "Sound Cards". These tables contain the sound card lines for many common sound cards. Check to see if your sound card is on the list. If it is, then you will need to add the appropriate lines to the AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk. If your sound card is not on the list, you should check your documentation for information on what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. STEP 6 CREATING THE CONFIG.SYS FILE To create the CONFIG.SYS file on the boot disk, type the following at a DOS prompt: A: <ENTER> CD\ <ENTER> EDIT CONFIG.SYS <ENTER> This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines: DEVICE=C:\DOS\HIMEM.SYS DOS=HIGH,UMB FILES=30 BUFFERS=20 If you're using MOUSE.SYS to load your mouse, add the following line: DEVICE=A:\MOUSE.SYS Add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section. The device driver should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 If you need to load any sound card drivers, copy them from the "Sound Cards" section now. The following example lines are for the SoundBlaster 16: DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS Save the file by pressing <ALT>, <F>, then <S>. Exit the file by pressing <ALT>, <F>, then <X>. STEP 7 CREATING THE AUTOEXEC.BAT FILE To create the AUTOEXEC.BAT file on the boot disk, type the following at a DOS prompt: A: <ENTER> CD\ <ENTER> EDIT AUTOEXEC.BAT <ENTER> This will display the blank (usually blue) screen of the DOS Editor. Enter the following lines: @ECHO OFF C:\ SET COMSPEC=C:\COMMAND.COM PROMPT SIERRA BOOT DISK $_$P$G PATH=C:\;C:\DOS;C:\SIERRA If you are using the MOUSE.COM or MOUSE.EXE file to load your mouse, add the appropriate line: A:\MOUSE.COM Add the MSCDEX line as you write it down in the "Locating the MSCDEX CD ROM Extension" section. For example: C:\DOS\MSCDEX /D:MSCD001 If you need to run any sound card initialization programs or load any drivers, copy them from the "Sound Cards" section now. The following example lines are for the SoundBlaster 16: SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\SB16 SET MIDI=SYNTH:1 MAP:E C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 C:\SB16\DIAGNOSE /S Add a MS DOS Smartdrive disk cache to enhance performance of the videos in the game. If you have an 8 MB system, type the following line: C:\DOS\SMARTDRV /512 If you have 12 or more MB of RAM, use the following line instead: C:\DOS\SMARTDRV /2048 Save the file by pressing <ALT>, <F>, then <S>. Exit the file by pressing <ALT>, <F>, then <X>. STEP 8 REBOOT THE SYSTEM AND START THE GAME Reboot your system by pressing the <RESET> button on your computer or by using the <CTRL-ALT-DEL> key combination on your keyboard. Once you get to a DOS prompt, follow the instructions in the game manual to begin. Note: If your system does not seem to recognize the boot disk, check your system documentation to insure that your computer does not use a hard disk manager that requires a special procedure to boot from a floppy disk. SECTION 8 - WINDOWS 95 BOOT DISK INSTRUCTIONS IMPORTANT NOTE: Please read all instructions before beginning this procedure. STEP 1 FORMATTING THE DISK To make a boot disk, you must system format a high density diskette in the A: drive. This procedure will transfer the "system files" to the disk and allow the computer to boot up correctly. The disk must be in the A: drive; the computer will not boot from the B: drive. To format a disk in Windows 95, put the disk in the drive, open My Computer, then right click on the A: icon. From the pop-up menu, select Format. Under "Format type" select Full; under "Other options", choose Copy system files. Click on Start. After the disk is formatted, you must copy the MSDOS.SYS file from the hard drive to the floppy disk. To do this, leave the floppy disk in the drive, open Windows Explorer and find the MSDOS.SYS file in the root of the C: drive. Right click on the file, then select Send to from the pop- up menu. Send the file to the A: drive. NOTE: If you don't see the MSDOS.SYS file in Explorer, the file is hidden. To make the file visible, select View, Options, then Show all files. If you do not wish the hidden files to remain visible, you can hide them again after you've made the boot disk by choosing View, Options, Hide files of this type. STEP 2 LOCATING THE CD ROM DEVICE DRIVER The CD ROM drive requires a device driver loaded in the CONFIG.SYS file. This driver must be loaded correctly or you will be unable to access your CD ROM drive. To make sure that the device driver loads correctly on the boot disk, look at the CONFIG.SYS on the hard drive and copy the driver line from there. To display the CONFIG.SYS, click on the Start button, then choose Run. In the command line, type SYSEDIT. The SYSEDIT window will appear. Click on the CONFIG.SYS title bar to display the CONFIG.SYS file. Look for the line that loads the CD ROM device driver. The line should look something like this: DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 The device driver in your CONFIG.SYS may differ slightly from those listed above. Carefully write down the line for use in your boot disk. If you have a SCSI CD ROM drive, there may be an additional driver in your CONFIG.SYS that must be loaded for the CD ROM device drivers to load correctly. Check your CD drive documentation for more information. NOTE: If you cannot find your CD ROM driver in the CONFIG.SYS file, you may need to look in the CONFIG.DOS file. To access this file, choose Start, Run, then type NOTEPAD C:\CONFIG.DOS. If you still cannot locate the driver, check your CD ROM drive documentation or contact the drive's manufacturer. STEP 3 LOCATING THE MSCDEX CD ROM EXTENSION (May be optional - See Note below) NOTE: If your CD ROM drive has native 32-bit Windows 95 drivers, you will NOT need to load MSCDEX.EXE on your boot disk. If you are unable to access your CD ROM drive if MSCDEX is not loaded, contact your system manufacturer or CD ROM drive manufacturer for Windows 95 CD ROM drivers. In the meantime, you can use these instructions to load MSCDEX in the AUTOEXEC.BAT file on your boot disk. In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM drive requires MSCDEX, the Microsoft extension for CD ROM drives. If this extension is not loaded correctly in the AUTOEXEC.BAT, you will be unable to access your CD ROM drive. To make sure that MSCDEX loads correctly on the boot disk, use SYSEDIT to look at the AUTOEXEC.BAT on your C: drive and copy the MSCDEX line from there. It should look something like this: C:\DOS\MSCDEX /D:MSCD001 LH C:\DOS\MSCDEX /D:MSCD001 LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001 The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones above. Carefully write down the line for use in your boot disk. If you cannot find the MSCDEX line in the AUTOEXEC.BAT file, then most likely you do not need to load it to access your CD ROM drive in Windows 95. Skip this step and continue to Step 4. STEP 4 CREATING THE CONFIG.SYS FILE To create the CONFIG.SYS file on the boot disk, choose Start, Run, then type NOTEPAD A:\CONFIG.SYS in the command line field. This will start the Windows Notepad program. In the new Notepad screen, enter the following lines: DEVICE=C:\WINDOWS\HIMEM.SYS DOS=HIGH,UMB FILES=30 BUFFERS=20 Add the CD ROM device driver as you wrote it down in the "Locating the CD ROM Device Driver" section. The device driver should look something like this: DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 Save the file by clicking on File, Save. Close Notepad by clicking on File, Exit. STEP 5 CREATING THE AUTOEXEC.BAT FILE To create the AUTOEXEC.BAT file on the boot disk, choose Start, Run, then type NOTEPAD A:\AUTOEXEC.BAT in the command line field. This will start the Windows Notepad program. In the new Notepad screen, enter the following lines: @ECHO OFF C:\ SET COMSPEC=C:\COMMAND.COM PROMPT SIERRA BOOT DISK $_$P$G PATH=C:\;C:\DOS;C:\SIERRA If your CD ROM drive requires the MSCDEX CD-ROM extension, add the line loading MSCDEX that you wrote down in Step 3. Save the file by clicking on File, Save. Close Notepad by clicking on File, Exit. STEP 6 REBOOT THE COMPUTER AND RUN THE GAME Leave the disk in the drive and restart the computer by clicking on Start, Shut Down., then Restart the computer. The computer will now re-boot with the boot disk. When Windows 95 restarts, start the game. SECTION 9 - OBTAINING A SIERRA PATCH DISK There is one patch available for Gabriel Knight II: The Beast Within. This patch (GK2PAT) corrects the following issues: 1. Corrects "Out of memory" message at Schloss Ritter in Chapter 4. 2. Corrects "Error 99: Error Loading Resource 122v56" that occurs when switching to CD #2. 3. Fixes "dead end" that occurs when player exhausts dialogue with Leber before visiting Ubergrau's office for the first time and then can't get back to Leber to ask about "Black Wolf". 4. Fixes problem where Neuschwanstein border does not stop blinking even after player has heard every tour tape. 5. Fixes problem where Georg does not have "Lost Opera" topic if player hasn't clicked on "Letter to Conductor" in the Museum but has exhausted topics with Frau Miller, then cannot get back to the Museum. 6. Allows Grace to get holy water only once. The fastest way to obtain this patch disk is to download it from one of the following on-line services: the Sierra BBS (206-644-0112), FTP to the Sierra BBS (bbs.sierra.com), CompuServe (GO SIERRA) or America OnLine (KEYWORD SIERRA). You can also request a patch disk be mailed to you by calling Sierra Technical Support at 206-644-7697, faxing to 206-644-7697 or writing to Sierra On-Line Patch Disks, Dept. 10, PO Box 485, Coarsegold, CA 93614-0485. SECTION 9 - IF YOU STILL HAVE PROBLEMS If you continue to experience any problems with Gabriel Knight: The Beast Within or if you have technical questions, Sierra Technical Support will be happy to assist you. You can reach Technical Support at (206) 644-4343 between 8:15 am and 4:45 pm, Monday through Friday. We can also be reached by fax at (206) 644-7697 or by mail at the following address: Sierra On-Line Technical Support PO Box 85006 Bellevue, WA 98015-8506 In Europe, please contact our office in England. The Customer Service number is (44) 1734-303171, between 9:00 am and 5:00 pm, Monday through Friday. The BBS number is (44) 1734-304227 and the fax number is (44) 1734-303201. Customer Service can also be reached at the following address: Sierra On-Line Limited 4 Brewery Court The Old Brewery Theale, Reading, Berkshire RG7 5AJ UNITED KINGDOM You can also contact our Technical Support Team on one of the following services: Sierra BBS (206) 644-0112 or Telnet bbs.sierra.com CompuServe GO SIERRA America Online KEYWORD SIERRA Internet support@sierra.com http://www.sierra.com If you decide to write or fax, please provide the following information so that Sierra Technical Support can assist you as efficiently as possible: Name: Fax number: Phone number: Address: Game name, version number and S/N number (from disk #1 or CD hub): What problem are you having? Be VERY specific. Is there an error message? What is it? Where does it occur? Does it happen the same way each time? Floppy or CD? Are you playing in Windows or DOS? Type of computer (386, 486, etc.) Brand of video card (Trident, Diamond, etc.) Amount of RAM (4 meg, 8 meg, etc.) DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.) Windows version (3.1, WFWG, Win95, etc.) Brand of sound card and sound card settings (SoundBlaster Pro, Forte16, Mozart, etc. Please be VERY specific with the brand name. Sound card settings include DMA, IRQ and I/" values.) Any disk compression? What kind? (Doublespace, Stacker, etc.) Any third-part memory manager? What kind? (QEMM, 386MAX, etc.) Largest executable program size or bytes free after booting with the boot disk. (Type MEM to find out.) What have you tried so far? (Boot disk, no sound, etc.) Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard drive and the boot disk. SOUND CARD DRIVER INFORMATION NOTE: The sound card drivers and initialization lines in this section are the default settings for these devices. You should check your AUTOEXEC.BAT and CONFIG.SYS on your hard drive to see if you are using any non-default settings. ADLIB AUTOEXEC.BAT NONE CONFIG.SYS NONE This is a MIDI card only and will not play most sound effects. ARIA 16 - Common on IBMs AUTOEXEC.BAT SET ARIA=C:\ARIA SET BLASTER=A220 I5 D1 T5 C:\DOS\SOUNDCLT.COM* CONFIG.SYS DEVICE=C:\ARIA\BIN\SOUNDCFG.SYS DEVICE=C:\ARIA\BIN\SNDSAVER.SYS *This line is not always present. ATI STEREO FXCD AUTOEXEC.BAT SET ATI_SND=C:\SFXCD CONFIG.SYS NONE AUDIO ROCK IT 16 AUTOEXEC.BAT NONE CONFIG.SYS NONE AUDIO 16 BY AZTECH AUTOEXEC.BAT C:\GB2KAUDIO\UTILITY\GWBVOL SET BLASTER=* SET SOUND=* CONFIG.SYS NONE *Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER and SET SOUND parameters. BOCA SOUND EXPRESS AUTOEXEC.BAT SET BLASTER=A220 I5 D1 T5 CONFIG.SYS DEVICE=C:\SE1440\CSACMOD1.EXE BREVE TECHNOLOGIES AUTOEXEC.BAT C:\BRV16F\DOSDRV\INIT16 C:\BRV16F\DOSDRV\MIXER CONFIG.SYS NONE CRYSTAL CLEAR WAVE TABLE BY CRYSTAL LAKE AUTOEXEC.BAT SET BLASTER=A220 I5 D1 T5 C:\CCLEAR\CSACMAX1.COM* C:\CCLEAR\CSACHMX1.COM** CONFIG.SYS DEVICE=C:\CCLEAR\CSAMOD1.EXE -S*** *Enables Soundblaster compatibility. **Add /ON to enable Soundblaster compatibility, /OFF to disable it. ***Use -S for Soundblaster mode and -W for Windows Sound System mode. DIAMOND AUTOEXEC.BAT SET BLASTER=* SET SOUND16=C:\DIAMOND C:\DIAMOND\SNDINIT /B** CONFIG.SYS NONE *Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters. **Use /C for Soundblaster mode and /B for Microsoft Sound System mode. DIAMOND LX AUTOEXEC.BAT SET SOUND=C:\SONIC SET BLASTER=A220 I5 D1 T5 C:\SONIC\MZTVOL.EXE C:\SONIC\MZTINIT WSS* C:\SONIC\MTZINIT.SYS CONFIG.SYS NONE *Use WSS for Windows Sound System mode and SB for Soundblaster mode. DSP16 AUTOEXEC.BAT SET BLASTER=* CONFIG.SYS NONE *Check your AUTOEXEC.BAT on the hard drive for the SET BLASTER parameters. ENSONIQ SOUNDSCAPE - Common on Gateways Driver version 1.10 dated 11/31/94 AUTOEXEC.BAT SET BLASTER=A220 Ixx Dx SET SNDSCAPE=C:\SNDSCAPE C:\SNDSCAPE\SSINIT FM* C:\SNDSCAPE\VSB_EMM.COM** CONFIG.SYS DEVICE=C:\DOS\EMM386.EXE*** *Use FM for FM synth, GM for General MIDI and MT32 for Roland MT32 emulation. **Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS ***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT ENSOMIQ SOUNDSCAPE - Common on Gateways Driver version 1.20.02 dated 12/19/94 AUTOEXEC.BAT SET BLASTER=A220 Ixx Dx SET SNDSCAPE=C:\SNDSCAPE C:\SNDSCAPE\SSINIT /I* C:\SNDSCAPE\VSB_EMM.COM** CONFIG.SYS DEVICE=C:\DOS\EMM386.EXE*** */I enables FM synth and General MIDI emulation. Run MT32.EXE to enable Roland MT32 emulation. **Can help with Soundblaster emulation. Requires the EMM386 line in the CONFIG.SYS ***Necessary for the VSB_EMM.COM line in the AUTOEXEC.BAT ESS AUDIO DRIVE - Common on Compaqs AUTOEXEC.BAT NONE CONFIG.SYS DEVICE=C:\CPQDOS\VOLCTRL.EXE* DEVICE=C:\PCAUDIO\VOLCTRL.EXE** *Loads the DOS mixer. <Ctrl/Right Shift> turns up the volume, <Ctrl/Left Shift> turns it down. **Necessary to load Windows mixer. FORTE 16 - Common on Packard Bells AUTOEXEC.BAT SET BLASTER=* SET GALAXY=* SET SOUND=C:\FORTE16 C:\FORTE16\UTILITY\EMUTSR CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for these settings. **Enables the Soundblaster emulation. FUSION 16 AUTOEXEC.BAT SET BLASTER=* CONFIG.SYS DEVICE=C:\SPECTRUM\MVSOUND.SYS D: Q:** *Check the AUTOEXEC.BAT on your hard drive for these settings. **D: is the DMA channel and Q: is the IRQ setting GALANT AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE GALAXY - See Multi-Media Pro 16 GATEWAY 2000 AUDIO DRIVE AUTOEXEC.BAT C:\G2KAUDIO\UTILITY\GWBVOL SET BLASTER=A220 I5 D1 T5 SET SOUND=C:\G2KAUDIO CONFIG.SYS NONE This sound card will autoconfigure itself to Soundblaster or Microsoft Sound System mode. GOLDEN SOUND BY TOPEK AUTOEXEC.BAT C:\GS16\GS-ENV PC:\GS16ES CONFIG.SYS NONE GRAVIS ULTRASOUND OR GRAVIS ACE AUTOEXEC.BAT SET ULTRASND=* SET ULTRADIR=* C:\ULTRASND\ULTRINIT SBOS.BAT** SET BLASTER=A220 I5 D1 CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for complete SET lines for the GUS. **The SBOS.BAT line must be loaded to enable the card's Soundblaster emulation. This line is not needed for the ACE. IBM PS/1 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE ISP 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET ISP16=C:\ISP16 C:\ISP16\ISPINIT /B/M* CONFIG.SYS NONE *Use /B switch for SB mode *Use /M switch for Microsoft Sound System mode JAZZ 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\JAZZ\JAZZ.SYS D:* Q:* *D: DMA CHANNEL. *Q: IRQ SETTING. Specific values and directories may change MAD 16 AUTOEXEC.BAT SET MAD16=C:\MAD16 SET BLASTER=A220 I5 D1 C:\MAD16\M16INIT /B /M* CONFIG.SYS NONE *Use /B switch for Soundblaster mode. Use /M switch for Microsoft Sound System Mode MAGIC S20 - Common on Acers AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND16=C:\MAGICS20 C:\MAGICS20\SNDINIT /B /M* CONFIG.SYS NONE *Use /B switch for Soundblaster mode. Use /M switch for Microsoft Sound System Mode MAGITEC GREEN 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS NONE MEDIA CONCEPT AUTOEXEC.BAT SET MC=C:\MC CONFIG.SYS NONE MEDIA VISION DELUXE AUTOEXEC.BAT SET BLASTER=A220 I5 D1 C:\MEDVSN\VBEAI.COM CONFIG.SYS DEVICE=C:\MEDVSN\PROS.SYS MEDIA VISION PREMIUM 3D SCSI2 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\MEDVSN\PA3D.SYS DEVICE=MINI406A.SYS MMCD16W AUTOEXEC.BAT SET BLASTER=* SET SOUND=C:\MMCD16W SET GALAXY=* CONFIG.SYS NONE *Check the AUTOEXEC.BAT for the SET BLASTER and SET GALAXY parameters MONTE CARLO BY TURTLE BEACH AUTOEXEC.BAT SET BLASTER=A220 I5 D1 C:\MCARLO\MCHKMIX CONFIG.SYS DEVICE=C:\MCARLO\MCMODE -S -W* *Use -S switch for SB mode *Use -W switch for Microsoft Sound System Mode MOZART SOUND CARD Common on Canons AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=C:\MOZART C:\MOZART\MTZVOL.EXE CONFIG.SYS DEVICE=C:\MOZART\MZTINIT.SYS WSS /530* *WSS /530 Puts the card into WSS mode port 530 MULTI-MEDIA PRO 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* SET SOUND=C:\MMP16P CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the full SET GALAXY line. MW WAVE - Common on IBM Thinkpads AUTOEXEC.BAT SET BLASTER= SET MWPATH=C:\MWD\MANAGER;C:\MWD\MWGAMES* SET MWROOT=C:\MWD MWGAMES=ON** CONFIG.SYS NONE *This is all one line. **ON turns on Soundblaster emulation and OFF turns it off. ORCHID GAMEWAVE AUTOEXEC.BAT SET BLASTER=* SET SOUND=* C:\GW32\GW32.EXE CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and SET BLASTER lines. ORCHID SOUNDWAVE AUTOEXEC.BAT SET BLASTER=* SET SOUND=* C:\SW32\SW32.EXE CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET SOUND and SET BLASTER lines. PHILLIPS AUTOEXEC.BAT NONE CONFIG.SYS NONE PRO AUDIO SPECTRUM 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\SPECTRUM\MVSOUND.SYS D:*Q:* *D: DMA CHANNEL. Q: IRQ SETTING. <DIR> may be PROAUDIO on older drivers. PRO SONIC AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\PROSONIC\PROSYS.SYS SC400 AUTOEXEC.BAT SET SOUND=C:\SC400 SET BLASTER=A220 I5 D1 C:\SC400\UTILITY\SNDINIT /B CONFIG.SYS NONE SGBAS16 AUTOEXEC.BAT SET BLASTER=* SET SOUND=C:\SGBAS16 SET GALAXY=* CONFIG.SYS DEVICE=C:\SGBAS16\DRIVERS\EEPRO.SYS *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY and SET BLASTER lines. SOUNDBLASTER AWE 32 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=C:\SB16 C:\SB16\SB16SET /P/Q C:\SB16\DIAGNOSE /S* C:\SB16\AWEUTIL /S CONFIG.SYS DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS** *May be SBCONFIG on older cards. **This line is only required to enable the sound card's CD-ROM interface. SOUNDBLASTER PRO AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET SOUND=C:\SBPRO* C:\SBPRO\SBP_SET* CONFIG.SYS NONE *On newer cards the drivers and such may look like the SB16 except loading out of a different directory. SOUNDBLASTER 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\SB16 SET MIDI=SYNTH:1 MAP:E C:\SB16\SB16SET* C:\SB16\DIAGNOSE /S** CONFIG.SYS DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 DEVICE=C:\SB16\DRV\CTMMSYS.SYS*** *Check the AUTOEXEC.BAT on your hard drive for the complete SB16SET line. SOUND EXPRESSION BY BOCA AUTOEXEC.BAT SET BLASTER= C:\CE1440\CSACMAX1.COM* C:\CE1440\CSACHMX1.COM** CONFIG.SYS DEVICE=C:\SE1440\CSACMOD1.EXE -S -W*** *Enables Soundblaster compatibility. **/ON turns on Soundblaster compatibility, /OFF turns it off. ***-S for Soundblaster mode and -W for Windows Sound System mode. SOUND EZ - See Mad 16 SOUND FX PLUS AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SOUND=C:\MMSUP CONFIG.SYS NONE SOUNDMAND BY LOGITECH AUTOEXEC.BAT SET BLASTER=A220 I5 D1 CONFIG.SYS DEVICE=C:\SOUNDMAN\MVSOUND.SYS SOUND 16A - Common on Packard Bells 1 OF 2** AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* C:\SOUND16A\UTILITY\SETMODE /MSS** SET SOUND16=C:\SOUND16A CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /SB switch for SB mode. Use /MSS switch for Microsoft Sound System Mode. SOUND 16A - Common on Packard Bells 2 OF 2** AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* C:\AUDIO\SNDINIT.EXE /B** SET SOUND16=C:\AUDIO CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /B switch for SB mode **Use /M switch for Microsoft Sound System Mode SOUND 144 - Common on Packard Bells AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET GALAXY=* SET SOUND=SOUND144 C:\SOUND144\UTILITY\SETMODE /SBP** CONFIG.SYS NONE *Check the AUTOEXEC.BAT on your hard drive for the complete SET GALAXY line. **Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode. STRAUSS AUTOEXEC.BAT NONE CONFIG.SYS NONE TROPEZ BY TURTLE BEACH AUTOEXEC.BAT SET BLASTER=A220 I5 D1 C:\TROPEZ\DOSAPPS\SETUPSND* C:\TROPEZ\DOSAPPS\TZMODE -S* CONFIG.SYS DEVICE=C:\TROPEZ\DOSAPPS\TZMODE** *Windows will disable these lines, so they will need to be run again if Windows is started and shut down. Use -S for Soundblaster mode and -W for Windows Sound System mode on the TZMODE line. **This line is necessary if the sound card is also acting as the CD-ROM controller. VIBRA 16 AUTOEXEC.BAT SET BLASTER=A220 I5 D1 H5 T6 SET SOUND=C:\VIBRA16 SET MIDI=* C:\VIBRA16\DIAGNOSE /S** C:\VIBRA16\MIXERSET /P/Q CONFIG.SYS DEVICE=C:\VIBRA16\DRV\VIBRA16.SYS DEVICE=C:\VIBRA16\DRV\CTMMSYS.SYS *Check the AUTOEXEC.BAT on your hard drive for the complete SET MIDI line. **Older cards may use SBCONFIG instead of DIAGNOSE. VOYETRA SOUND AUTOEXEC.BAT SET BLASTER=A220 I5 D1 SET ISP16=ISP16* C:\ISP16\ISPINIT /B CONFIG.SYS NONE *May be SET ISP16=VOYETRA WAVERIDER BY AZTECH AUTOEXEC.BAT SET BLASTER= SET SOUND=C:\WAVRIDER SET GALAXY= C:\WAVRIDER\DRIVERS\WAVERIDE.EXE C:\WAVRIDER\SETMODE /SBP* CONFIG.SYS NONE *Use /SBP for Soundblaster mode and /MSS for Microsoft Sound System mode.