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Welcome to the Norton Utilities Version 5.0! ------------------------------------------------ This file contains information which doesn't appear in the manual. If you would like to print this file, type: COPY READ.ME PRN: at the DOS prompt. ************************** General Information **************************** Many of the programs in Norton Utilities Version 4.5 and have been combined in the Norton Utilities Version 5.0. Most of the previous program names have also been changed. These utility changes are noted in the following list: Utility Name 4.5 Filename 5.0 Filename Batch Enhancer BE ---------- BE Directory Sort DS ---------- Speedisk Disk Information DI ---------- Sysinfo Disk Test DT ---------- NDD File Attributes FA ---------- Filefind File Date/Time FD ---------- Filefind File Find FF ---------- Filefind File Information FI ---------- Filefind Format Recover FR ---------- Unformat File Size FS ---------- Filefind List Directory LD ---------- Filefind Line Print LP ---------- Does Not Exist Norton Control Center NCC --------- NCC Norton Change Directory NCD --------- NCD Norton Disk Doctor NDD --------- NDD, DiskTool Norton Integrator NI ---------- Norton Norton Utilities NU ---------- DiskEdit, UnErase, DiskTool Quick UnErase QU ---------- UnErase Speed Disk SD ---------- Speedisk Safe Format SF ---------- SFormat System Information SI ---------- Sysinfo Time Mark TM ---------- NCC Text Search TS ---------- FileFind UnRemove Directory UD ---------- UnErase Volume Label VL ---------- NCD Wipe File Wipefile ---- WipeInfo Wipe Disk Wipedisk ---- WipeInfo If the INSTALL program determines that Norton Utilities version 4.5 is already installed on the user's hard disk, it offers the option of overwriting the old version or saving the files in a backup directory. Regardless of the option chosen, the following 4.5 programs are always retained in the main NORTON directory: Directory Sort (DS.EXE) File Attributes (FA.EXE) File Date/Time (FD.EXE) File Find (FF.EXE renamed to FL.EXE) File Size (FS.EXE) Line Print (LP.EXE) These programs are preserved because command line users may find it easier to continue using them rather than their replacements in the 5.0 package. Users may also have batch files that rely on these 4.5 commands. The old FF.EXE is renamed to FL.EXE so it doesn't conflict with the new FileFind. Regardless of whether the old Utilities are installed, the user has the option of renaming certain programs to two character names: DISKEDIT.EXE can be renamed DE.EXE SYSINFO.EXE can be renamed SI.EXE SFORMAT.EXE can be renamed SF.EXE SPEEDISK.EXE can be renamed SD.EXE FILEFIND.EXE can be renamed FF.EXE This will primarily benefit long-time Norton users who like abbreviations. ********************* Additional Program Information ********************* ***************** *** CALIBRATE *** ***************** The following switches are not mentioned in the manual: /BLANK Turns the screen blanker ON while performing Pattern Testing /NOCOPY Don't make a duplicate copy of the track currently being tested **************** *** DISKREET *** **************** DISKREET Switches Switches are available to turn DISKREET "OFF" and "ON". The /OFF switch may be used from a batch file prior to executing a program that generates unwanted NDisk accesses (requests for a password). For example, MAP is a command which is used on NOVELL networks to locate network drives. Unfortunately it also results in requests for DISKREET disk passwords. To disable password prompting, create a batch file similar to the following: C:\NORTON\DISKREET /OFF MAP C:\NORTON\DISKREET /ON XMS 2.0 SUPPORT DISKREET fully complies with the Lotus, Intel, Microsoft, AST Extended Memory Specification (LIM XMS 2.0). Some systems have available RAM in the address range above 640K and below the High Memory Area (HMA). This memory is referred to as Upper Memory Blocks (UMB). If the installed system supports this feature, DISKREET will take advantage of it. If DISKREET uses an UMB, under 1K of LOW memory will be used by DISKREET. If you use a memory manager (e.g. QEMM or 386-MAX) to load programs into high DOS memory, you may wish to force DISKREET to avoid using UMB's by adding the /SKIPUMB switch. For example: DEVICE = C:\NORTON\DISKREET.SYS /SKIPUMB Use of the XMS High Memory Area When DISKREET uses the HMA, only 12K bytes of LOW memory are used. DISKREET will automatically use the HMA if it is available during initialization. To make this memory area available, you must include an XMS driver in the CONFIG.SYS file BEFORE the DISKREET.SYS line. The file HIMEM.SYS (available free from Microsoft) can be used. If you intend to use Microsoft WINDOWS, DISKREET must not use the HMA. Add the /NOHMA switch to the DISKREET.SYS line. For example: DEVICE = C:\NORTON\DISKREET.SYS /NOHMA DISKREET will then leave the HMA free for Windows use. This switch can also be used to make more memory available for Desqview (using XDV). To force DISKREET to always load into low memory, use both the /NOHMA and /SKIPUMB switches and don't load the PCSHADOW.SYS driver. Example: DEVICE = C:\NORTON\DISKREET.SYS /NOHMA /SKIPUMB If you are have network problems or are experiencing loss of characters during serial communications while using the HMA, you should add the /A20ON switch to the DISKREET.SYS line in the CONFIG.SYS file. For example: DEVICE = C:\NORTON\DISKREET.SYS /A20ON This switch will eliminate the overhead incurred from enabling/disabling the A20 line. Note that this may cause other problems on some computers. Support for COMPAQ 386 reserved memory. If you install DISKREET on a COMPAQ 386, DISKREET will use less than 900 bytes of LOW memory. A file PCSHADOW.SYS has been included on the distribution disks which reserves this memory for DISKREET. If you use the installation program, CONFIG.SYS will be automatically updated. To enable use of this memory by DISKREET the FIRST line in your CONFIG.SYS should reference this new file. For example: DEVICE = C:\NORTON\PCSHADOW.SYS REMEMBER: It must be the first line in your CONFIG.SYS file. NOTE: If you are using COMPAQ's CEMM driver, the memory you save in DISKREET may be offset by the additional low memory used by the CEMM driver. RAM Drives NDisks can be created on RAM drives providing that the sector size is set to 512 bytes (the default is usually 256 bytes) DISKREET's Use of Sounds When using the audible prompt method to open an NDisk, you will hear different tunes. Because DISKREET cannot display its audit screen, a special tune has been selected which indicates that a prior access was made and failed. The tune sounds familiar to a European police car siren. If you hear this sound, you should open NDisk Manually (using DISKREET.EXE) in order to examine the audit information which contains a total count of failed accesses. *************** *** INSTALL *** *************** During the install, the program will prompt the user as to whether or not the install program should rename DOS's FORMAT.COM to XXFORMAT.COM. If this step is completed and the user has DOS 4.xx, this will cause problems with the execution of DOS 4.xx BACKUP.COM (DOS 4.xx looks for the presence of the file FORMAT.COM during its execution). If this problem occurs, simply rename XXFORMAT.COM back to FORMAT.COM when using DOS 4.xx BACKUP.COM. The Install program will prompt you as to whether or not you wish to install PCSHADOW. PCSHADOW is a reserved memory block manager for use will COMPAQ 386 class machines ONLY. If you have a COMPAQ 386 class machine and are using a memory manager (CEMM, QEMM or 386-MAX) you should NOT install PCSHADOW. Custom Tailoring of Statements in AUTOEXEC.BAT and CONFIG.SYS Files: The Install program can place several of the Utilities programs into your AUTOEXEC.BAT and/or CONFIG.SYS files if you wish. Many of the defaults for these programs may not be exactly what you want. If you want to fine tune the statements that the Install program has added to your Autoexec.bat or Config.sys, YOU WILL NEED TO MANUALLY EDIT the file yourself. You can use a text editor to do this. Please consult the documentation for the command line parameters you can use to tailor these programs. Optimizing the Scan at Install Startup: You can quicken the time that it takes for the Install program to scan for previously installed files by making sure that: o You put all your Norton Utilities files into one directory o The "NU" environment variable is set. The Install program can do this for you. You'll need to set the NU variable to the directory that contains your Norton Utilities files. Passwords: Please be aware that only ONE UNIQUE password can be set for ALL of the Norton Utilities files that are able to be password protected. You are not able to, for example, set one password for NDD and another for UNFORMAT. Archive File Extraction Errors: Several of the Norton Utilities programs are compressed into archive files. If you encounter an error during the extraction of the programs from the archive file, first try uncompressing them manually. This is done by launching the archive file with the destination drive and path name where you wish to install the Norton Utilities: <Source Disk:Archive File Name> <Target Disk:\Directory> Example: A:NU5_ARC1.EXE C:\NORTON If you still encounter an error, please call our Customer Service at 1-800-365-1010. ******************** *** NORTON CACHE *** ******************** NCACHE only works on "normally connected" floppies. If a floppy drive requires a special interface board and/or a driver loaded in CONFIG.SYS, NCACHE probably won't be able to cache it. Most external drives are not supported by NCACHE. NCACHE does contain special code to support Bernoulli Boxes, including the external models. Other removable hard disks are not supported. Both the Small and Fast versions of Norton Cache will refuse to cache a floppy drive that does not have "Change Line" support. This is a hardware feature on the drive that tells the computer when a diskette has been removed. 360K drives often do not have a change line, and thus cannot be cached. Most other drives (1.2M, 1.44M, etc.) will work OK. NCACHE will automatically determine which drives can be cached. If a drive cannot be cached, NCACHE will either print "Cannot detect media change for this drive" or simply omit the drive from its status display. For 8088 or 80286 based machines: In order to use Expanded Memory (EMS) with NCACHE, you must have an Expanded Memory Manager that implements VERSION 4 of the EMS specification (sometimes called the "LIM" specification). You must also have true EMS hardware and cannot use a software emulator like Above Disc. If you have an older memory manager, check with your memory board manufacturer to see if an upgrade is available. In most cases all you'll need is new memory manager software; no hardware changes will be required. NCACHE will normally ignore EMS memory if you don't have the correct memory manager. If you run NCACHE with no parameters it will simply skip over EMS and try to use extended or conventional memory instead. If you provide an explicit EXP= parameter, you will receive an error message and NCACHE will not install itself. For users of Xerox Ventura Publisher: One version of Ventura Publisher (VP) has problems working with NCACHE. The problems only occur with Version 2.0 of the VP Standard Edition. Users of that version may encounter machine lock ups during loading or "Internal Error 19" dialog boxes. There are a number of ways to work around this problem: if you are loading NCACHE from the AUTOEXEC.BAT file or from the DOS command line, try loading it from CONFIG.SYS instead. If that doesn't work, try loading NCACHE before any other TSR's you are using. If you aren't using any TSR's, try loading an additional copy of COMMAND.COM after NCACHE and before VP. If none of these changes solves the problem, you'll have no choice but to avoid running VP when NCACHE is loaded. Xerox Software actually recommends that you run VP Standard Edition on a machine by itself, with no extra drivers or TSR's. Future versions of VP (greater than 2.0) will have a different memory management system that should solve many driver and TSR problems. ***************************** *** Norton Disk Doctor II *** ***************************** The following switches are not mentioned in the manual: /REBUILD Rebuilds an entire disk that has been destroyed /UNDELETE Undelete a DOS partition that was previouly skipped ****************** *** SPEED DISK *** ****************** The DOS CHKDSK report and Speed Disk's Disk Information do not always agree on the number of files and directories on a disk, when in fact BOTH are correct. The reason is as follows: CHKDSK reports the number of hidden files and the number of user files separately, and the total of the sum of these will equal the number reported by Speed Disk. CHKDSK reports the number of sub-directories on a disk but does not count the root directory. Speed Disk counts the root as a directory and will always report one more directory than CHKDSK. CHKDSK reports the volume label as a hidden file of 0 length. Speed Disk doesn't include the volume label as a file. ************************** *** System Information *** ************************** The following switches are not mentioned in the manual: /AUTO Unattended Scrolling through and repeatedly displaying of ALL the System Information Screens /DEMO Unattended Scrolling only through the System Information Benchmark Screens /SUMMARY Causes SysInfo to print the same information as SI v4.5 in a TTY display *************** *** UnErase *** *************** When in the View File Window, Scroll Left - CTRL+Left Arrow Key Scroll Right - CTRL+Right Arrow Key **************** *** WipeInfo *** **************** FileSave and DiskMon are automatically disabled when you use WIPEINFO. ************* Compatibility Issues and Additional Considerations ************ **************************************** *** Hard Disks with Cylinders > 1024 *** **************************************** Norton Utilities Version 5.0 now provides various levels of support for hard disks with more than 1024 cylinders. Note that it will only support drives of this type which are using Ontrack's Disk Manager or Storage Dimension's SpeedStor. All programs will work on these types of drives transparently, except for the following limitations: Calibrate Will not perform a Low-Level Format on any DOS partition on the 1024+ cylinder drive. Also won't test or optimize any DOS partition which lies BEYOND the 1024 cylinder boundary. NDD Will state that DOS partitions which lie BEYOND the 1024 cylinder boundary are device-driven, which is TRUE. SFormat Can't Format DOS partitions which lie BEYOND the 1024 cylinder boundary. **************************************************** *** Multitasking with MS-WINDOWS, DESQVIEW, etc. *** **************************************************** In general, applications or commands that modify the file allocation table can cause unpredictable results when run under multitasking environments. The following applications can be run directly from the DOS prompt: Batch Enhancer No problems. DiskEdit Should be run in read only mode. Diskreet For NDisks to work properly, the password prompting option must be set to manual open. When running under DESQVIEW or WINDOWS, you should do the following: - Make all NDisks Manual open only - Disable Quick Close - Disable Auto Close Timeout - Disable Screen Clear and Keyboard Lock FileFind No problems. FileFix May cause problems when unzapping a dBASE file. FileSave As a general rule, FileSave should be turned on before loading Windows. For Advanced Users: Drives can be manipulated independently from within separate instances of command.com. NCC Under Windows, only effects the current instance of command.com. NCD Only effects the current instance of command.com System Info The CPU Speed Benchmark will not reflect the true speed of the computer. Image Should be run before loading Windows or Desqview. dBASE is a registered trademark of Ashton Tate Windows is a trademark of Microsoft Corporation **************** *** NETWORKS *** **************** The Norton Utilities Version 5.0 can be installed on a network server. In order to be used effectively in a networking environment, we recommend the following: NU Environment Settings The Norton Utilities saves configuration information in initialization files (*.INI). Since each user on a network will most likely have a unique hardware configuration, the NU environment variable must point to a directory on the user's local hard disk. For example, typing: SET NU=C:\ will instruct the Norton Utilities to find information about the user's computer in the root directory of his C: drive. You should place this statement in your AUTOEXEC.BAT file. Running FileSave and NCD on a network FileSave The first time FileSave is run on a network drive, it will create an invisible subdirectory off the root directory. This directory will be called TRASHCAN. All users will need RIGHTS to this directory in order for FileSave to work correctly. We recommend that the supervisor run FileSave first, then modify the directory attributes so all users have ALL RIGHTS, except SEARCH. FileSave must be loaded AFTER the network driver (e.g. IPX) and shell (e.g. NET3). Loading FileSave before the network software will prevent it from protecting network drives. NCD NCD saves a copy of the directory tree on the drive, so that it doesn't have to scan the drive everytime it is run. On a network drive, it will try to save the directory tree in a subdirectory called NCDTREE. On non-network drives, the directory tree is saved in the root directory, but most networks don't give users any rights to the root directory. For this reason, in order to use NCD on a network drive, the supervisor should create a directory in the root directory called NCDTREE and give all users ALL RIGHTS to this directory. *********************** Manual Corrections and Changes ********************** ******************** *** USER'S GUIDE *** ******************** Page 18, Paragraph 1 "By default, 11 of the programs are specified..." should be "By default, none of the programs are specified..." Page 93, (Append to...) Append to reads "Add the contents of the tagged file to another file you specify." This is incorrect. Instead, it starts a Manual Unerase operation on the existing file (pre-adding the clusters in the file's allocation chain) so that new clusters can be added to the file. Page 158, Paragraph 1 There is INCORRECT INFORMATION in the last sentence of the paragraph which reads "Also, with the system area protected, WipeInfo could not wipe an unused cluster without your permission." Actually, WipeInfo disables Disk Monitor, so any cluster can be wiped. Pages 159-160 Disk Monitor refers to an option called "Allow Floppy Format" which should actually be "Allow Floppy Access". Page 161, Paragraph 2 If a protected write occurs while the screen is in graphics mode--for example, while you are working with Windows--Disk Monitor can't pop up the dialog box. Instead, it automatically rejects the write operation. All you will hear is a beep. The application that was attempting the write should issue a "write protect" or "access denied" error message Page 253, (NCD Funtion Keys) F9 and F10 do not do what is described at the bottom of this page. F9 and F10 both simply access the manu bar. ********************* *** DISK EXPLORER *** ********************* Page 167 List at the Bottom of the Page "DOS 4.xx" should be "DOS 4.xx and higher" **************** PROBLEMS, ERROR MESSAGES AND SOLUTIONS ***************** In general, if things are not working the way you expect, check your AUTOEXEC.BAT. Some programs install a 2nd path statement instead of correctly modifying the 1st one. Also, check that the NU and/or NORTON environment variables are set to the directory where Norton Utilities 5.0 is installed. Finally, check both AUTOEXEC.BAT and CONFIG.SYS for statements that you don't recognize or that look out of place. Message: "Error obtaining directory information, insufficient memory." Solution: - Remove (unload) TSR's to free up RAM space - Remove some files from the directory (e.g., move files to another directory). ************************* *** For Lap Top Users *** ************************* The improve the viewing quality of an LCD laptop screen, at the DOS prompt you may type NORTON /LCD. The INSTALL program however, will allow you to configure all the Utilities to automatically operate on LCD displays.