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------------------------------------------------------------------------ ANSWERS TO COMMONLY ASKED QUESTIONS ------------------------------------------------------------------------ MAIN TABLE OF CONTENTS Cross-Platform Questions Interface Features Report Writer Screen Builder Product Support Questions ------------------------------------------------------------------------ Cross-Platform Questions ------------------------------------------------------------------------ 1 Can I create a FoxPro for Windows application using FoxPro for MS-DOS as my development platform? 2 I have an existing FoxPro 2.0 project. How do I make it run in FoxPro 2.5? 3 Will I be able to create executables for FoxPro 2.5? ------------------------------------------------------------------------ Question 1 Can I create a FoxPro for Windows application using FoxPro for MS-DOS as my development platform? Answer 1 Applications created with FoxPro for MS-DOS can be executed by FoxPro for Windows without making any changes. The FoxPro for MS-DOS power tools, however, do not support features which are specific to the Windows environment. It is possible to "hand code" these capabilities, but we do not recommend this approach to cross-platform application development. ------------------------------------------------------------------------ Question 2 I have an existing FoxPro 2.0 project. How do I make it run in FoxPro 2.5? Answer 2 You only need to open the project in FoxPro 2.5 and rebuild your application. Screens and reports must be converted only if you decide to modify them. ------------------------------------------------------------------------ Question 3 Will I be able to create executables for FoxPro 2.5? Answer 3 Yes. In FoxPro 2.0 you had the ability to build stand-alone and compact .EXEs. Compact .EXEs were distributed with library files which were included in the FoxPro Distribution Kit. Stand-alone .EXE files did not require the FoxPro library files. The information from the libraries was built into a stand-alone .EXE. The options for building .EXE files in FoxPro 2.5 for MS-DOS are the same as they were in FoxPro 2.0. In FoxPro for Windows, you have the ability to create the equivalent of the compact .EXE file. These files are distributed with the library files included in the FoxPro for Windows Distribution Kit. ------------------------------------------------------------------------ Interface Features ------------------------------------------------------------------------ TABLE OF CONTENTS 1 The windows created in FoxPro for Windows have different style controls when compared with the windows in FoxPro for MS-DOS. Why is that? 2 What is the purpose of the Control-menu box at the top-left of FoxPro windows? 3 Why is it that some windows in FoxPro can be resized and others cannot? 4 The keyboard shortcuts in FoxPro for Windows have changed. Why is that, and is there a way to restore the FoxPro for MS-DOS style keystrokes? 5 When I create a table and press ENTER to add a new field I find that the dialog unexpectedly closes. Why is this? 6 FoxPro for Windows automatically displays a status bar located at the bottom of the main window. Is it possible to remove this status bar? Is the DOS-style status bar available? 7 When I issue the command SET DISPLAY TO VGA50 and then issue the command SET DISPLAY TO VGA25 to restore the previous setting, the status bar disappears. How do I restore the status bar? 8 The menu for FoxPro for Windows has changed. Why is this? Is the MS-DOS version of the menu available? 9 The Edit menu contains a number of new options such as Paste Special... and Change Link... . How are these options used? 10 The Program menu contains a new option called Beautify. What does it do? 11 The Text menu is completely new. What new features are supported in FoxPro for Windows? 12 Occasionally the Object menu is available on the FoxPro for Windows menu system. When is it displayed and why? 13 FoxPro for Windows includes Windows-style help. Is there any way to access the .DBF-style Help I used in Fox 2.0? 14 Shouldn't I get a full path display rather than just the drive letter when I issue the following command in the Command window? ? SET("DEFAULT") ------------------------------------------------------------------------ Question 1 The windows created in FoxPro for Windows have different style controls when compared with the windows in FoxPro for MS-DOS. Why is that? Answer 1 FoxPro for Windows was designed to conform to the Windows 3.1 interface guidelines for applications. These guidelines allow Windows 3.1 users to use the same methods of moving, selecting, and changing windows across all Windows applications. FoxPro windows now include Control- menu boxes and Minimize, Maximize, and Restore buttons. For a complete discussion of window styles and terminology, consult the Getting Started manual. ------------------------------------------------------------------------ Question 2 What is the purpose of the Control-menu box at the top-left of FoxPro windows? Answer 2 The Control-menu box provides a quick method for moving, sizing, selecting, and switching windows. A single click in the Control-menu box displays the Control menu. A double-click in the Control-menu box closes the window. ------------------------------------------------------------------------ Question 3 Why is it that some windows in FoxPro can be resized and others cannot? Answer 3 FoxPro for Windows contains both sizable and non-sizable windows. Windows which contain a text-editing region are sizable. Examples of sizable windows are the Command window, Screen Design window and the Calendar. These windows contain scroll bars and a sizing box in the bottom right corner of the window. Examples of non-sizable windows include the View and RQBE windows. Non-sizable windows use only the Control-menu box and the Minimize button. ------------------------------------------------------------------------ Question 4 The keyboard shortcuts in FoxPro for Windows have changed. Why is that, and is there a way to restore the FoxPro for MS-DOS style keystrokes? Answer 4 FoxPro for Windows uses the Windows-standard keystrokes, such as Enter to select a focused choice. FoxPro for Windows supports both an MS-DOS keystroke mode and Windows keystroke mode. Refer to the FoxPro online help for details on the keystroke differences. You were asked at installation time which mode to select. However, you can change the mode at any time interactively in FoxPro by issuing the command: SET KEYCOMP TO DOS or SET KEYCOMP TO WINDOWS Each time you load FoxPro anew, the default KEYCOMP will be reinvoked. To change the setting of KEYCOMP permanently, change the CONFIG.FPW file, to include the appropriate statement: KEYCOMP=DOS or KEYCOMP=WINDOWS ------------------------------------------------------------------------ Question 5 When I create a table and press ENTER to add a new field I find that the dialog unexpectedly closes. Why is this? Answer 5 The keystroke navigation is different in Windows and MS-DOS. In FoxPro for MS-DOS, the keystroke equivalent of clicking the focus button is CTRL+ENTER. In Windows, it is ENTER. So pressing ENTER in the Table Structure dialog tells FoxPro you have chosen the OK button. To restore the MS-DOS keystroke mode in Windows, issue the command SET KEYCOMP TO DOS. ------------------------------------------------------------------------ Question 6 FoxPro for Windows automatically displays a status bar located at the bottom of the main window. Is it possible to remove this status bar? Is the MS-DOS style status bar available? Answer 6 The Windows-style status bar provides the same information as the MS-DOS style status bar, plus it can display information about the currently selected menu name or command and messages created in commands. It can even display the system clock. The Windows-style status bar is displayed by default. To remove the status bar, in the Command window issue the command SET STATUS BAR OFF or in CONFIG.FPW, enter the item STATUS BAR = OFF To restore the status bar, simply substitute ON for OFF in the previous two commands. When the Windows-style status bar is active, messages created in commands such as DEFINE MENU, DEFINE POPUP, DEFINE BAR, @...PROMPT, etc. always appear in the Windows-style status bar. NOTE: The SET MESSAGE TO command used to specify a message location is ignored when the Windows style status bar is active. When the Windows-style status bar is active, the clock may be displayed on the right hand side of the Windows-style status bar by issuing the following command in the Command window SET CLOCK STATUS or in CONFIG.FPW, enter the item CLOCK = STATUS For reverse compatibility with existing FoxPro 2.0 applications, FoxPro for Windows displays the MS-DOS style status bar when the command SET STATUS ON is issued. ------------------------------------------------------------------------ Question 7 When I issue the command SET DISPLAY TO VGA50 and then issue the command SET DISPLAY TO VGA25 to restore the previous setting, the status bar disappears. How do I restore the status bar? Answer 7 Issue the SET STATUS BAR ON command to bring the status bar back. ------------------------------------------------------------------------ Question 8 The menu for FoxPro for Windows has changed. Why is this? Is the MS-DOS version of the menu available? Answer 8 The menu in FoxPro for Windows has been modified for consistency with the standard Windows interface. The System menu on the FoxPro 2.0 menu bar has been removed and a number of specific menu items have been moved. Take a moment to explore the new menu structure. Note that a brief message describing each menu item is displayed in the status bar at the bottom of the main FoxPro window. If you are more comfortable with the menu bar layout of FoxPro 2.0, we have provided a FoxPro menu program that recreates it. Simply DO the DOS.MPR file located in the GOODIES subdirectory. Running this menu program replaces the FoxPro for Windows style menu bar with the FoxPro for MS-DOS style menu bar layout while retaining the Text menu for multiple font support. To automatically display the FoxPro for MS-DOS menu bar when FoxPro for Windows open, place the following command in the CONFIG.FPW file to execute the DOS.MPR program. COMMAND = DO C:\FOXPROW\GOODIES\DOS\DOS.MPR Modify the complete path specification for DOS.MPR based on your specific installation. ------------------------------------------------------------------------ Question 9 The Edit menu contains a number of new options such as Paste Special... and Change Link... . How are these options used? Answer 9 The Edit menu items support OLE (Object Linking and Embedding). The items include Paste Special, Insert Object, Object, Change Link, and Convert to Static. For a detailed discussion of OLE consult the FoxPro documentation. ------------------------------------------------------------------------ Question 10 The Program menu contains a new option called Beautify. What does it do? Answer 10 The Beautify option makes program files easier to read by altering the appearance of the file. Options include altering the case of key words and variables and additional indentation within procedures and DO CASE statements. Action diagram symbols can also be added to the .PRG file to highlight program organization by bracketing specific control statements such as IF DO something ELSE DO something ENDIF ------------------------------------------------------------------------ Question 11 The Text menu is completely new. What new features are supported in FoxPro for Windows? Answer 11 The Text Menu adds support for multiple fonts and text formatting. The Font option makes all of your installed Windows fonts available within FoxPro. Note: A Font option is also available for Browse windows. The Enlarge and Reduce Font options change all text to the next available point size in the currently selected font. To alter the spacing of the current text file, select Single, 1 1/2, or Double space. The Indent option performs a block indent by automatically moving a selected group of lines to the next tab stop. Undent does the opposite by moving a selected group of lines back to the previous tab stop. ------------------------------------------------------------------------ Question 12 Occasionally the Object menu is available on the FoxPro for Windows menu system. When is it displayed and why? Answer 12 The Object menu is available when either the Screen Builder or the Report Writer window is open. As with the Text and Browse menus, the Object menu has access to fonts. Specific items on the Object menu are enabled and disabled based on the currently selected object. For example, a rectangle drawn in the Screen Design window may have an outline or pen color, a background or fill color and a fill pattern. ------------------------------------------------------------------------ Question 13 FoxPro for Windows includes Windows-style help. Is there any way to access the .DBF-style Help I used in Fox 2.0? Answer 13 By default, FoxPro for Windows uses Windows-style help. To access the .DBF-style Help, enter the following command in the Command window: SET HELP TO FOXHELP.DBF Pressing F1 or choosing Contents from the menu will then open .DBF-style help. To return to the Windows-style help, enter the following command in the Command window: SET HELP TO FOXHELP.HLP To permanently change to the .DBF-style Help, add this statement to your CONFIG.FPW file: HELP=FOXHELP.DBF ------------------------------------------------------------------------ Question 14 Shouldn't I get a full path display rather than just the drive letter when I issue the following command in the command window? ? SET("DEFAULT") Answer 14 No. This is consistent with FoxPro 2.0 for MS-DOS. ------------------------------------------------------------------------ Report Writer ------------------------------------------------------------------------ TABLE OF CONTENTS 1 Should I convert all of my FoxPro 2.0 reports to FoxPro for Windows? 2 I used the Quick Report option to create my initial report. Now I want to add another field. In FoxPro for MS-DOS, the Report menu popup contained an option called Field... which allowed me to add a single field. What do I do in FoxPro for Windows? 3 I have included a memo-type field in my report but only the first line prints. How can I fix this? 4 When I place a "stretched" memo field in the detail band, I find that the fields which display below the memo field are being overwritten by some of the longer memo fields. How do I avoid this? 5 I have placed boxes around several fields in my report. One of these fields is a memo field. How do I make the box stretch just like the memo field? 6 When I attempt to move a text object to a specific location in the Report Design window, the field keeps aligning itself with the nearest grid line. Why is this happening? 7 How do I design and print multi-column reports in FoxPro 2.5 for Windows? 8 When I enlarge the font of objects in my report and print it, some of the information in the fields is obscured. How can I fix this? ------------------------------------------------------------------------ Question 1 Should I convert all of my FoxPro 2.0 reports to FoxPro for Windows? Answer 1 You may not need to. Your existing character reports will run, preview, and print unchanged in FoxPro for Windows. The engine for printing character reports is included in FoxPro for Windows. If you want to include graphical elements (fonts, pictures, etc.) in a report, then you can convert the reports, or create new graphical reports from scratch. ------------------------------------------------------------------------ Question 2 I used the Quick Report option to create my initial report. Now I want to add another field. In FoxPro for MS-DOS, the Report menu contained an option called Field... which allowed me to add a single field. What do I do in FoxPro for Windows? Answer 2 New fields may be added using the field tool located in the toolbox on the left side of the Report Design window. See the FoxPro for Windows User's Guide for additional information on the Report Writer toolbox. ------------------------------------------------------------------------ Question 3 I have included a memo-type field in my report but only the first line prints. How can I fix this? Answer 3 To display the entire contents of the memo field, you must make the field stretch vertically to fit its contents. Double-click the report field and select the Top - Field Can Stretch option from the Position Relative To item. This field will now grow in size depending on the length of the memo field. Select the Page Preview option to view the result. ------------------------------------------------------------------------ Question 4 When I place a "stretched" memo field in the detail band, I find that the fields which display below the memo field are being overwritten by some of the longer memo fields. How do I avoid this? Answer 4 Fields or objects positioned below the memo field are still being displayed in a fixed position even though the memo field is now stretchable. To avoid being overwritten, all objects below the memo field should be positioned relative to the bottom of the Detail band. To accomplish this, double-click on each of the fields and select the Bottom option from the Position Relative To item. Select the Page Preview option to view the result. If your report contains side-by-side memo fields, fields with the Bottom option specified will display below the longer of the two memo fields. Note: The previous procedure applies to non-stretching fields and other objects, such as lines and text. If you have stretching fields placed below other stretching fields, you do not want to position them "relative to bottom." Stretching fields automatically float below other stretching fields. ------------------------------------------------------------------------ Question 5 I have placed boxes around several fields in my report. One of these fields is a memo field. How do I make the box stretch just like the memo field? Answer 5 Double-click the box and select the Stretch With Band option from the Position Relative To item. Rectangles (boxes) and vertical lines have the option to stretch according to the length of the Detail band. Note: You will not be able to place a stretching box around a field if the field will not be positioned relative to the top or the bottom of the band. Boxes must be positioned relative to the top or bottom of the band. ------------------------------------------------------------------------ Question 6 When I attempt to move a text object to a specific location in the Report Design window, the field keeps aligning itself with the nearest grid line. Why is this happening? Answer 6 By default, objects are automatically aligned to the nearest invisible grid lines within the Report Design window. This feature is called Snap to Grid and may be disabled by choosing the Snap to Grid option from the Report menu. ------------------------------------------------------------------------ Question 7 How do I design and print multi-column reports in FoxPro 2.5 for Windows? Answer 7 Select Page Layout... from the Report menu option and use the Columns spinner to select the number of columns desired. Clicking the up arrow increments the counter, whereas clicking the down arrow decrements the counter. The size of the Report Design window will be modified to reflect the new column width. Existing field positioning may need to be modified. Hint: When creating a new report that you know you want set up in columns, set the layout before you add any fields. ------------------------------------------------------------------------ Question 8 When I enlarge the font of objects in my report and print it, some of the information in the fields is obscured. How can I fix this? Answer 8 You may need to stretch the detail lines and/or the objects themselves to accommodate the larger font. ------------------------------------------------------------------------ Screen Builder ------------------------------------------------------------------------ TABLE OF CONTENTS 1 I don't own a mouse. How can I use the tools to create a screen using the keyboard? 2 The Field dialog in the Screen Design window allows me to create only an input field (a GET) OR an output field (a SAY). What happened to the Edit field option in the field dialog? 3 When I select the push button tool I have a choice of three button options: Normal, Invisible and Picture. Were these options available in FoxPro 2.0? 4 I know how to click and drag objects within the screen using the selection pointer tool. Is there an easy way to move objects a small distance? 5 I have created a screen for my application which displays a number of fields. After creating the application, I used the keyboard to step through the fields in this screen. The order in which the fields were accessed was not what I expected based on the physical arrangement of the fields. How can I change the order in which the fields are accessed without changing the physical position? 6 When generating screens in FoxPro 2.0, I was able to tell the screen generator exactly what code to generate. These options included opening and closing files, defining and releasing windows and modal screens. Is this option still available? 7 The Color option is no longer on the Screen menu. How do I specify colors for my screen objects? 8 I have tried using an @... SAY statement to display the contents of a general field. No matter what I do nothing appears. What am I doing wrong? 9 I used the picture tool to place a picture field into my screen and specified the appropriate .BMP file. In the area called If Picture and Frame Different Size please explain in more detail how the options will affect the display of the picture. The options are Clip Picture, Scale Picture - Retain Shape and Scale Picture - Fill the Frame. 10 I want to create a screen that allows online editing of OLE objects stored in a general field while a READ is active. I have tried including a picture in my screen using the picture tool but I am not able to edit the displayed .BMP file. Is there a way to do this? 11 Why can't I type as many characters into an input field as will fit? 12 How do I control the length of a memory variable independent of the SIZE of an input field? 13 How can I be sure that a font I choose for my screens, etc. will be available at the client site? ------------------------------------------------------------------------ Question 1 I don't own a mouse. How can I use the tools to create a screen using the keyboard? Answer 1 A mouse is required to create a screen with the Screen Builder. ------------------------------------------------------------------------ Question 2 The Field dialog in the Screen Design window allows me to create only an input field (a GET) OR an output field (a SAY). What happened to the Edit field option in the field dialog? Answer 2 The edit field is now part of the new Edit Region dialog. To create an edit field, click the edit region tool located on the left-hand side of the Screen Design window. Notice that as you select the tool a brief description appears in the status bar at the bottom of the screen. In the Edit Region dialog the options Select on Entry and Initially Disable Edit Region are new. For additional information on these options see the Edit Region Dialog topic in online help. ------------------------------------------------------------------------ Question 3 When I select the push button tool I have a choice of three button options: Normal, Invisible and Picture. Were these options available in FoxPro 2.0? Answer 3 FoxPro for Windows has consolidated the pre-existing Invisible Button and Push Button options into a single dialog. The Picture type push button is new. You can create push buttons using bitmap (.BMP) picture files to graphically depict actions that will be initiated when particular buttons are selected. Picture files may also be used with radio buttons and check boxes in FoxPro for Windows. ------------------------------------------------------------------------ Question 4 I know how to click and drag objects within the screen using the selection pointer tool. Is there an easy way to move objects a small distance? Answer 4 Yes. Select the object to be moved using the Selection Pointer tool and use the arrow keys to move the object a pixel at a time. ------------------------------------------------------------------------ Question 5 I have created a screen for my application which displays a number of fields. After creating the application, I used the keyboard to step through the fields in this screen. The order in which the fields were accessed was not what I expected based on the physical arrangement of the fields. How can I change the order in which the fields are accessed without changing the physical position? Answer 5 To accomplish this return to your original screen. From the Screen menu, select the Object Order... option. This option opens the Object Order dialog. Screen objects are listed according to their order of accessibility with the keyboard. To change the access order for the objects, click the button to the left of the object and drag the object to its new keyboard access position. When complete, rebuild your application to include the new field access order. ------------------------------------------------------------------------ Question 6 When generating screens in FoxPro 2.0, I was able to tell the screen generator exactly what code to generate. These options included opening and closing files, defining and releasing windows and modal screens. Is this option still available? Answer 6 Yes. In the Generate Screen dialog, notice that there is a More button. Choose this button and the dialog will expand to display the generate code options. ------------------------------------------------------------------------ Question 7 The Color option is no longer on the Screen menu. How do I specify colors for my screen objects? Answer 7 To specify colors, first select the screen object or a group of objects. To modify the background color of the object select Fill Color from the Object menu. To modify the outline and text of an object select Pen Color from the Object menu. The AUTOMATIC setting will match the Windows color sets. To change the background of the entire screen, choose Layout... from the Screen menu and click on the Color option. You may choose a specific color or select a wallpaper pattern by clicking Wallpaper and specifying a specific .BMP file. ------------------------------------------------------------------------ Question 8 I have tried using an @... SAY statement to display the contents of a general field. No matter what I do nothing appears. What am I doing wrong? Answer 8 To display the contents of a general field use the picture tool. The field tool cannot be used to display a picture. ------------------------------------------------------------------------ Question 9 I used the Picture tool to place a picture field into my screen and specified the appropriate .BMP file. In the area called If Picture and Frame Different Size please explain in more detail how the options will affect the display of the picture. The options are Clip Picture, Scale Picture - Retain Shape and Scale Picture - Fill the Frame. Answer 9 Remember that the following options only apply when the picture and frame are of different sizes. Choose Clip Picture if you want to retain the original dimensions of the picture. If the picture is larger than the frame only a portion of the image will be displayed beginning with the top-left portion of the picture. Any portion of the picture that extends beyond the frame will be hidden. Choose Scale Picture - Retain Shape if you want to retain the overall shape of the picture but fill as much of the frame as possible. The picture will be protected from vertical or horizontal distortion. Choose Scale Picture - Fill the Frame if you want to fill the frame completely. The picture will be horizontally or vertically distorted as needed to fill the frame. ------------------------------------------------------------------------ Question 10 I want to create a screen that allows online editing of OLE objects stored in a general field while a READ is active. I have tried including a picture in my screen using the picture tool but I am not able to edit the displayed .BMP file. Is there a way to do this? Answer 10 Use the field tool to create a general field in your screen. Select the WHEN clause and enter the command MODIFY GENERAL <FLDNAME> in the code snippet area as a procedure. Save the screen changes and regenerate your screen and/or application. Now you will be able to edit the bitmap within the screen when the application is running. ------------------------------------------------------------------------ Question 11 Why can't I type as many characters into an input field as will fit? Answer 11 In a proportional font, each character is given as much vertical space as it needs and no more. For example, a lowercase "f" requires much less space than an uppercase "W." When an input field is placed in a screen, FoxPro calculates the width of the field by taking the number of characters in the table field times the average size of a character in the specified font. If the field is filled with wider-than-average characters, the characters will not all fit within the input field, and so the characters scroll. If the field is filled with narrower-than- average characters, the characters will not fill the input field, and so the characters do not appear to fill the input field. ------------------------------------------------------------------------ Question 12 How do I control the length of a memory variable independent of the SIZE of an input field? Answer 12 Use a picture clause to control the memory variable's length in conjunction with a SIZE clause to control the width of the input field. ------------------------------------------------------------------------ Question 13 How can I be sure that a font I choose for my screens, etc., will be available at the client site? Answer 13 The safest way is to check your WIN.INI file and look for fonts that have the words "All res" on the line. These are standard Windows fonts and, consequently, most likely to be available at a client site. ------------------------------------------------------------------------ Product Support Questions ------------------------------------------------------------------------ TABLE OF CONTENTS 1 Where can I go for additional pre-sale information such as pricing, upgrade policies, release dates, etc., on Microsoft Fox products? 2 How do I download the Windows Driver Library? 3 Where can I go for additional FoxPro product support? 4 If I do call for support or post a message on the Fox Forum what information should I include? 5 If I am deaf or hard of hearing where can I go for additional FoxPro product support? 6 I have some specific comments and suggestions on Microsoft Fox products. Where can I direct these comments? ------------------------------------------------------------------------ Question 1 Where can I go for additional pre-sale information such as pricing, upgrade policies, release dates, etc., on Microsoft Fox products? Answer 1 Call 800-635-7194. ------------------------------------------------------------------------ Question 2 How do I download the Windows Driver Library? Answer 2 Microsoft provides the Windows Driver Library (WDL) on the Microsoft Download Service (MSDL) from which users can obtain drivers and articles directly via modem. If you have a modem, the drivers are available at no charge on CompuServe, GEnie, and Microsoft OnLine, as well as the MSDL. The phone number for the MSDL is 206-936-6735. There is no connect-time charge for using this service. However, any standard connect-time fees and long-distance telephone charges do apply during downloading. After you connect to one of these services, please read the WDL.TXT file for downloading instructions and a complete list of files available on the Download Service. On CompuServe, the WDL is in the Microsoft Software Library, which you can reach by typing "GO MSL" (without quotation marks) at the command prompt. (To find WDL.TXT, search on S13354.) On the GEnie and Microsoft OnLine systems, the WDL is in the Microsoft Software Library. (To find WDL.TXT, search on S13354.) If you don't have a modem, you can obtain the WDL on disk from Microsoft End-User Sales. To order the WDL on disk, call 800-426-9400, Monday through Friday, 6:00 a.m.- 5:30 p.m., Pacific time. There is a $20 fee for ordering the WDL on disk. ------------------------------------------------------------------------ Question 3 Where can I go for additional FoxPro product support? Answer 3 Call *Microsoft FastTips* to hear recorded responses to common questions about Microsoft FoxPro. You can also order technical notes that will be sent to your fax machine. FastTips is available seven days a week, 24 hours a day. For assistance with FoxPro, dial 206-635-7190. Use the *Microsoft Forums* on CompuServe. You can discuss current support and design issues with other developers and download sample files from the libraries. For an introductory CompuServe membership kit specifically for Microsoft users, dial 800-848-8199 and ask for operator 170. If you are already a CompuServe member, type GO MICROSOFT at any ! prompt. For specific FoxPro information, type GO FOXFORUM. Use the *Microsoft Download Service* to access technical notes and supplementary files covering common Microsoft product support issues. This service is available via modem 24 hours a day, seven days a week at 206-936-6735. Call *Microsoft Product Support Services* between 6 a.m. and 6 p.m. Pacific time, Monday through Friday. For assistance with Microsoft Fox products for MS-DOS or Windows, call 206-635-7191. For assistance with Microsoft Fox products for the Macintosh, call 206-635-7192. Microsoft support services are subject to Microsoft prices, terms, and conditions that are in place at the time the service is used. ------------------------------------------------------------------------ Question 4 If I do call for support or post a message on the Fox Forum what information should I include? Answer 4 When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: * The version number of the Microsoft Fox product that you are using. This can be obtained by typing ?VERSION(1) in the Command window for FoxPro or at the dot prompt in FoxBASE+. * The type of hardware you are using, including network hardware if applicable; and the operating environment that you are using. * The contents of the following files: CONFIG.FP or CONFIG.FPW, CONFIG.SYS, AUTOEXEC.BAT, and any network configuration files. * The exact wording of any messages that appeared on your screen. * A description of what happened and what you were doing when the problem occurred. * Can you reproduce the problem using a small number of steps? * What steps have you already taken to solve the problem? ------------------------------------------------------------------------ Question 5 If I am deaf or hard of hearing where can I go for additional FoxPro product support? Answer 5 Microsoft Product Support Services is available for the hearing impaired. Using a special TDD/TT modem, dial 206-635-4948 between 6 a.m. and 6 p.m. Pacific time, Monday through Friday. Microsoft support services are subject to Microsoft prices, terms, and conditions that are in place at the time the service is used. ------------------------------------------------------------------------ Question 6 I have some specific comments and suggestions on Microsoft Fox products. Where can I direct these comments? Answer 6 We'd like to hear your comments about Microsoft Fox products and services. Help us make future versions of Microsoft Fox products even better by giving us a call, sending a fax, dropping us a note, or sending us electronic mail. We'll consider your feedback in developing future versions of Microsoft FoxPro. Call us at 206-936-9474 and leave your comments using a touch-tone phone 24 hours a day. Fax us at 206-936-7329 and provide detailed comments 24 hours a day. Send us a note at Microsoft FoxPro WishLine, One Microsoft Way, Redmond, Washington 98052 If you have access to the Internet, send us electronic mail at: foxwish@microsoft.com. Or, address CompuServe mail to: >INTERNET:foxwish@microsoft.com.