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- Welcome to the NeXTanswers information retrieval system!
-
- This system allows you to request online technical documents, drivers, and
- other software, which are then sent to you automatically. You can request
- documents by fax or Internet electronic mail, read them on the world-wide
- web, transfer them by anonymous ftp, or download them from the BBS.
-
- NeXTanswers is an automated retrieval system. Requests sent to it are
- answered electronically, and are not read or handled by a human being.
- NeXTanswers does not answer your questions or forward your requests.
-
-
- USING NEXTANSWERS BY E-MAIL
-
- To use NeXTanswers by Internet e-mail, send requests to nextanswers@next.com.
- Files are sent as NeXTmail attachments by default; you can request they be
- sent as ASCII text files instead.
-
- To request a file, include that file's ID number in the Subject line or the
- body of the message. You can request several files in a single message.
-
- You can also include commands in the Subject line or the body of the message.
- These commands affect the way that files you request are sent:
-
- ASCII causes the requested files to be sent as ASCII text
- SPLIT splits large files into 95KB chunks, using the MIME
- Message/Partial specification
- REPLY-TO address sets the e-mail address NeXTanswers uses
-
- These commands return information about the NeXTanswers system:
-
- HELP returns this help file
- INDEX returns the list of all available files
- INDEX BY DATE returns the list of files, sorted newest to oldest
- SEARCH keywords lists all files that contain all the keywords you list
- (ignoring capitalization)
-
- For example, a message with the following Subject line requests
- three files:
-
- Subject: 2101 2234 1109
-
- A message with this body requests the same three files be
- sent as ASCII text files:
-
- 2101 2234 1109 ascii
-
- This message requests two lists of files, one for each search:
-
- Subject:
-
- SEARCH Dell SCSI
- SEARCH NetInfo domain
-
- NeXTanswers will reply to the address in your From: line. To use a different
- address either set your Reply-To: line, or use the NeXTanswers command
- REPLY-TO <your-address>
-
- If you have any problem with the system or suggestions for improvement,
- please send mail to nextanswers-request@next.com.
-
-
- USING NEXTANSWERS BY FAX
-
- To use NeXTanswers by fax, call (415) 780-3990 from a touch-tone phone and
- follow the instructions. You'll be asked for your fax number, a number to
- identify your fax (like your phone extension or office number), and the ID
- numbers of the files you want. You can also request a list of available
- files. When you finish entering the file numbers, end the call and the
- files will be faxed to you.
-
- If you have problems using this fax system, please call Technical Support
- at 1-800-955-NeXT. You cannot use the fax system outside the U.S & Canada.
-
-
- USING NEXTANSWERS VIA THE WORLD-WIDE WEB
-
- To use NeXTanswers via the Internet World-Wide Web connect to NeXT's web
- server at URL http://www.next.com/.
-
-
- USING NEXTANSWERS BY ANONYMOUS FTP
-
- To use NeXTanswers by Internet anonymous FTP, connect to FTP.NEXT.COM
- and read the help file pub/NeXTanswers/README. If you have problems using
- this, please send mail to nextanswers-request@next.com.
-
-
- USING NEXTANSWERS BY MODEM
-
- To use NeXTanswers via modem call the NeXTanswers BBS at (415) 780-2965.
- Log in as the user "guest", and enter the Files section. From there you
- can download NeXTanswers documents.
-
-
- FOR MORE HELP...
-
- If you need technical support for NEXTSTEP beyond the information available
- from NeXTanswers, call the Support Hotline at 1-800-955-NeXT (outside the U.S.
- call +1-415-780-2922) to speak to a NEXTSTEP Technical Support Technician.
- If your site has a NeXT support contract, your site's support contact must
- make this call to the hotline. Otherwise, hotline support is on a
- pay-per-call basis.
-
- For product sales information, in North America please call 1-(800) 879-6398 or on the World Wide Web see http://www.next.com/AboutNeXT/Feedback.html.
-
- International and academic customers please use the following e-mail addresses:
-
- international@next.com Product Information and Sales (outside North America)
- academic_ext@next.com Product Information and Sales (Higher Education)
-
- Other departments at NeXT can be reached via the following email addresses:
-
- productreg@next.com Registering products purchased from NeXT
- orderstatus@next.com Information about the status of your order
- NeXTanswers@next.com Information about using NeXTanswers
- ask_next@next.com NeXT Technical Support
-
- Thanks for using NeXTanswers!
-