Thank you for choosing ZoneAlarm Pro--the easy to use Internet security product that detects and controls both inbound and outbound Internet traffic on your computer, protecting you from known and unknown threats.
This ZoneAlarm Pro release includes many new features including the following:
A completely new user interface that increases usability, layout and explanation of features.
New privacy control features that provide flexible and intuitive control of Internet technologies and let you opt-in to information and technology that's used by Web sites to make your Web experience more convenient.
Enhanced program control that fingerprints program components to prevent that abuse of trusted programs.
A new tutorial, Program wizard and Configuration Wizard.
These features supplement the standard ZoneAlarm Pro features including: a complete customizable local firewall, a Restricted Zone where you can isolate IP addresses and Web sites you consider too insecure for your environment, e-mail protection, protection of your ZoneAlarm Pro settings via password protection, Internet connection control by individual program and Zone, and unique server application control.
Please read the What's New section for complete details.
Unless otherwise indicated, all materials provided in this version are copyright (C) 2000 - 2002 by Zone Labs, Inc.
Zone Labs, Inc.,
San Francisco, 28 March, 2002
Table of Contents
1. How to get help
2. Minimum system requirements
3. How to report problems
4. Installation/Uninstallation
5. Running ZoneAlarm Pro
6. What's New in This Release
7. Licensing: License Keys and Subscriptions
8. Known problems
1. How to get help
For help immediately, please see our newly written in-product Help files. To access them, simply press the Help button in the top right corner of the interface. You'll get help that's specific to the panel that was open when you pressed the Help button.
You may also Visit the ZoneAlarm Pro support Web site at http://www.zonelabs.com/services/support.htm to get the latest hints and tips on using ZoneAlarm Pro and to get help diagnosing problems.
If you're curious about what a firewall alert means, click the "More Info" button to send the alert to our AlertAdvisor Web site and receive advice from the experts at Zone Labs.
2. Minimum system requirements
ZoneAlarm Pro is compatible with Microsoft« Windows« 98/Me/NT/2000 and XP; Microsoft« Internet Explorer 4.0 or later, or Netscape« Navigator 4.0 or later.
ZoneAlarm Pro system requirements: IBM PC or 100% compatible Pentium processor (or higher), Windows 98/ME/NT/2000/XP, 16MB RAM, 10MB Hard disk space.
ZoneAlarm Pro works with most types of TCP/IP connections, including Ethernet LAN, wireless LAN, DSL, cable modem and dial-up connections.
3. How to report problems
Please check the ZoneAlarm Pro support Web site at http://www.zonelabs.com/services/support.htm for the latest in usage issues.
4. Installation/Uninstallation
To install ZoneAlarm Pro, run the installation executable. The setup program will prompt you for all additional steps.
The installation procedure records the changes made to your system to a file called INSTALL.LOG in the installation directory (by default, C:\program files\zone labs\zonealarm).
To install on a Windows NT, 2000 or XP machine, you will need administrator privileges. To install on Windows NT 4, this product requires Service Pack 3,4,5 or 6 be installed.
* IMPORTANT NOTE FOR USERS UPGRADING FROM PREVIOUS VERSIONS OF ZONEALARM *
Installing ZoneAlarm Pro upgrades your existing ZoneAlarm installation, effectively removing the old ZoneAlarm from your computer and replacing it with ZoneAlarm Pro files. The new ZoneAlarm Pro will replace the functionality of the old ZoneAlarm product you used to run. Note that shortcuts to ZoneAlarm.EXE will still be usable, as will existing MailSafe quarantined files you had set up in the old ZoneAlarm.
Upgrading an existing installation of ZoneAlarm or ZoneAlarm Pro requires that you reboot the system before running the newly installed version. This is particularly important for Windows 2000 and XP users, to ensure the system does not restore the previous TrueVector device driver.
To uninstall ZoneAlarm Pro, select the Start | Programs | Zone Labs | Uninstall ZoneAlarm Pro item on the main Windows menu.
INSTALLATION OPTION
If youÆve previously run ZoneAlarm or ZoneAlarm Pro and are installing a new version, the installer will now ask if youÆd like to do a clean install to delete your previous settings and start with default settings. Deleting your previous settings is highly recommended if you have been experiencing problems with the previous version. If you delete the previous settings, you will lose all program settings and other configurations and you will revert to the default settings that come standard with the product when freshly installed.
5. Running ZoneAlarm Pro
You can start ZoneAlarm Pro by choosing the Start | Programs | Zone Labs | ZoneAlarm Pro item on the main Windows menu. ZoneAlarm Pro will also start automatically each time you start the computer.
To read the ZoneAlarm Pro Help page, press the F1 key on the ZoneAlarm Pro application window or click the Help icon located at the top right of the interface.
6. What's New in This Release
For the most up-to-date information on new versions, please visit the release history page of our Web site at http://www.zonelabs.com/products/zap/rel_history.html
3.0.118 was a maintenance update release of ZoneAlarm Pro and included the following changes and improvements:
- Adds 9 new MailSafe extension types to the default quarantine list for a total of 46 quarantined attachments
- Addresses proxy server issues with software such as Webwasher and Proxomitron
- Addresses issues with Diablo II and other similar software on Windows 9x operating systems
- Includes additional performance improvements
- Panel tabs have been highlighted and outlined in white so they are more visible
- MailSafe usability improvements - Full file name is now used when informing user that an attachment has been quarantined
- Win 9x only: Programs panel Main tab: Global component control enable/disable button for extra control on Win 9x platforms
3.0.091 was a maintenance update release of ZoneAlarm Pro and included the following changes and improvements:
- Installer/uninstaller improvements in both usability and functionality.
- Addresses ICS/NAT issue in Win 9x.
- Addresses rare reports of crashing and blue screens on Win 2K, XP.
- Improvements to address reports of increased system resource usage with ZoneAlarm Pro.
- Improvements to address latency in ZoneAlarm Pro start-up on computer boot.
- Changed start-up wizard to give users a global option to turn privacy control on or off.
- Improved handling of Windows XP fast user switching and related stability issues.
- Fixed rare instances where ZoneAlarm Pro 3.0 would crash when installing over a running version of ZoneAlarm Pro 3.0.
3.0.082 was a maintenance update release of ZoneAlarm Pro and included the following changes and improvements:
- Addresses issue when browsing certain web sites with ad blocking set to on where raw HTML text shows up on the Web page.
3.0.081 was the first public release of ZoneAlarm Pro version 3.0 and contains many new features, including:
- New user interface for increased usability, improved layout, and better grouping and explanation of features.
- New privacy control features to provide the most flexible and intuitive control of information and technologies used by Web sites.
- Enhanced program control with unique finger printing and component control functionality, providing protection against abuse of trusted programs and their Internet access privileges.
- Expanded automatic network detection to distinguish between wired and wireless networks, making it easier than ever for users to manage the networks they trust.
- New and vastly enhanced logging and alert control that includes log viewing, sorting and grouping, making for easy inspection of log entries.
- Dramatically improved Help system with all new articles and context-sensitive Help.
- New Program wizard and configuration wizard.
- New AlertAdvisor with all-new articles on each alert.
- New IP address mapping feature for AlertAdvisor.
- Hardened security and improved efficiency in the core technology.
For an overview of ZoneAlarm Pro's basic features, see the ZoneAlarm Pro help file (normally installed in C:\Program Files\ZoneLabs\ZoneAlarm\Help\ZoneAlarmProHelp.htm).
7. Licensing: License Keys and Subscriptions
ZoneAlarm Pro requires a license key to unlock full functionality; without the license key, ZoneAlarm Pro will run in Trial mode and display a trial dialog box at startup.
To check the status of your license key, or to change the license key, go to the Overview Panel/Product Info Tab (Tab 2) and press the Change Lic. button. If you are running a Trial, pressing the Buy button opens a Web page on the Zone Labs store.
When a subscription license expires, the product continues to function normally; however, you will not be licensed to install and use updates published *after* the subscription expiration date. To remain eligible to install and use updates published after the subscription expiration date, you will need to renew your subscription at http://www.zonelabs.com/renewkey.htm.
8. Known problems
Known Issues:
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1. BSOD and ZoneAlarm Pro crashes caused by old graphics drivers. Solution is to either update the driver or try changing the driver settings to slow down the hardware acceleration for that driver. To do this, go to Windows display properties, settings, Advanced, Performance. Then set hardware acceleration to the second notch from the left.
2. Starting the ZoneAlarm Pro uninstaller and then Pressing cancel on the first uninstall dialogue confirmation message may erroneously bring up an installation dialogue box. Click "Exit Setup" to get rid of this dialogue and resume normal ZoneAlarm Pro operation, or click "Resume" to return to the uninstaller.
Legacy:
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- There have been limited cases where ZoneAlarm Pro will forget a user's program settings. This may be a sign of corrupt settings. The best way to fix corrupt settings is to reinstall ZoneAlarm Pro opting to delete the program settings and configurations from your previous installation and start from scratch.
- 16-bit applications that access the Internet register under Windows NT as "NTVDM.EXE". You can only enable or disable permissions for 16-bit applications as a group.
- If ZoneAlarm Pro starts up and does not appear to be reporting on Internet activity, open the interface and look at the top right of the screen for indicator text that is either green and reads All Systems Active or is red and reads Error: Please Reboot. If error text is present, please reboot. You may check the version numbers of ZoneAlarm Pro, TrueVector security engine and Driver version by opening the Overview panel, selecting the Product Info tab and looking under Version Information.
- The access locks and permissions you set using ZoneAlarm Pro continue to be enforced by the TrueVector Internet Monitor engine when the ZoneAlarm Pro user interface is not running. This protects your computer when you're not logged on.
- Setting the security level to high on a Windows ME ICS gateway may block FTP clients.
- Running more than one e-mail content scanning program on the same computer is not recommended.
