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- Solving Disconnect Problems
-
- A disconnect is simply a broken connection. In LANtastic, when
- your computer loses its connection to the rest of the network, you
- get an error message like "Server connection to network node ????
- broken". There are quite a few situations in which you might
- expect to be disconnected -- for example, if the node you were
- connected to has been turned off. Intermittent, apparently random
- disconnects however, can be symptoms of a hidden network
- configuration problem. This bulletin presents a discussion of the
- most common causes of intermittent disconnects and presents some
- possible solutions.
-
- Unique Node Addresses
-
- To ensure that network data gets to its proper destination, the
- network has to have a way to tell the computers that are hooked to
- it apart. LANtastic does this by assigning a unique node address
- to each station. While many LAN adapters require you to manually
- set this number with switches, Artisoft's 2mbps adapter boards
- running LANBIOS or LANBIOS2 can, in most cases, pick a random
- nonconflicting number automatically.
-
- Sometimes, especially when there are many stations being started
- at about the same time or when the network is nearing its maximum
- cable length, the automatic process can be fooled into giving the
- same number to more than one station. If this occurs, the
- stations that have the same number may periodically lose their
- network connection.
-
- This problem is easy to detect and correct. Run LANCHECK,
- Artisoft's network diagnostic program, on all your stations. If
- the same adapter number (the A# field in the LANCHECK display)
- shows up more than once, you can fix the problem by manually
- assigning a unique number to each of your adapters. You can do
- this from the LANBIOS or LANBIOS2 command line with the NODE=
- command line switch. The number that you specify must be from 0001
- to FFFE (hexadecimal). Note that NODE=0000 and NODE=FFFF are not
- acceptable values.
-
- DOS 3.2
-
- If you are using MS-DOS version 3.2, you should switch back to 3.1
- or upgrade to 3.3 or a 4.xx version. There is an error in DOS
- 3.2's internal stack handler that can cause disconnects and even
- occasional lockups.
-
- Memory Conflicts
-
- If you are using an EMS driver or other memory management
- software, be sure that you are excluding your network adapter's
- memory from the EMS page frame. For example, if you are using
- Quarterdeck's QEMM, the correct CONFIG.SYS command to exclude an
- Enhanced 2mbps adapter (at the default RAMBASE) is
-
- DEVICE=C:\QEMM.SYS RAM X=D800-DFFF
-
- If the adapter's memory is not excluded, your network may work
- perfectly until you run a program that tries to access expanded
- memory. After that, your computer may lose its network connection
- or even lock up.
-
- Quite a few 16-bit VGA cards can also cause unexpected memory
- conflicts, particularly in graphics mode. If your computer loses
- its connection after running a graphics program, try forcing the
- VGA board to 8 bit mode, either by setting its jumper or switch,
- or by putting the board in an 8 bit slot.
-
- If you have Artisoft Enhanced 2mbps adapters and you do not plan
- to use the monochrome (MDA) or hercules video modes, you can also
- try setting the adapter's RAMBASE to RAMBASE=B000 (monochrome
- video memory) to avoid the conflict.
-
- Cabling
-
- Cable, connector and terminator problems can cause a wide range of
- symptoms, ranging in severity from an occasional disconnect to
- complete network failure. If you have cable running through high
- traffic areas, check to make sure that the cable isn't shorting
- when someone walks or rolls over it. Use a multimeter to check the
- continuity of the signal conductors and the shield and, especially
- in the case of coaxial cables, make sure that the shield isn't
- shorted to the signal conductor.
-
- Intermittent disconnects can also result if your network exceeds
- the recommended maximum length for your adapter and cable type. In
- the case of our 2mbps adapters, the cable types and lengths that
- we support are:
-
- Cable type Max.Length
- --------------------------------------------- Maximum Length
- LANtastic cable (Artisoft) 1500 feet
- Belden 9729 1000 feet
- AT&T Telephone grade wire 300 feet
-
- If necessary, you can expand your network beyond these limits with
- a LANtastic hub.
-
- Our Ethernet adapters should be wired to conform with the IEEE
- 802.3 standard -- segment lengths of no more than 185 meters
- (about 607 feet) for thin Ethernet, using RG-58 A/U cable, and
- segments lengths of no more than 500 meters (about 1641 feet) for
- standard Ethernet using thick coaxial cable. There are a
- tremendous number of hubs, repeaters, concentrators, etc.
- available for expanding your Ethernet network beyond the single
- segment limits.
-