Having double checked that I had done everything the manual suggested I rebooted the machine only to informed that the rogue file did not contain a valid device driver. The vastly improved device driver support promised by the press pack failed to materialise.
ΓÇ£Ring the tech support lineΓÇ¥, demanded the Ed. ΓÇ£Find out if they're any good and let the readers knowΓÇ¥.
I've had to deal with IBM's technical support department before, when I had almost exactly the same problem reviewing the previous version of OS/2 for another magazine. I have to say that on that occasion the guys there were very polite, patient and helpful.
When I tried to contact them this time I was given the message: ΓÇ£You have reached IBM's software enquiry desk. All our agents are busy at the moment. Please try laterΓÇ¥. I did, several times, only to be given the same message. They're obviously very busy, lots of people must be having problems with their software. Draw your own conclusions.
