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- What's New in VirusScan for Windows 95 v3.1.4 (3011)
- Copyright 1994-1998 by McAfee Associates, Inc.
- All Rights Reserved.
-
-
- Thank you for using McAfee's VirusScan for Windows 95.
- This What's New file contains important information
- regarding the current version of this product. It is
- highly recommended that you read the entire document.
-
- McAfee welcomes your comments and suggestions. Please
- use the information provided in this file to contact us.
-
- ___________________
- WHAT'S IN THIS FILE
-
- - New Features
- - Known Issues
- - Installation
- - Documentation
- - Frequently Asked Questions
- - Contact McAfee
-
- ____________
- NEW FEATURES
-
- 1. VirusScan detects unknown macro viruses by using
- heuristic scanning technology. It reports any unknown
- macro virus it detects as a "PROBABLE MACRO VIRUS."
-
- 2. VirusScan can detect and clean macro virus infections
- in password-protected Microsoft Excel 95 files without
- removing or compromising the password protection.
-
- 3. VirusScan can now detect macro viruses in password-
- protected German, French, Dutch, Italian, and
- Japanese (as well as English) Microsoft Office
- (Word 7.0) files.
-
- VirusScan scans nearly all password-protected files.
- If it is not able to scan a password-protected file
- (for example, if the file is in a language VirusScan
- doesn't recognize), it displays an alert message on
- the Virus Found page and marks the file "Not scanned"
- in the Infected Items Found list.
-
- 4. If a password-protected Word 7.0 (Word for Office 95)
- file is infected by a virus that can plant its own
- password, VirusScan now cleans the file and removes the
- password.
-
- If a password-protected Word 7.0 or (Word for Office 95)
- file is infected by a virus that cannot plant its own
- password, VirusScan now cleans the file without
- disturbing the password.
-
-
- * NEW VIRUSES DETECTED *
-
- The 3000 series DATs included with this version of VirusScan
- do not work with VirusScan v2.x. Do not use 3000 series DATs
- with VirusScan v2.x products.
-
- This DAT file detects the following 135 new viruses.
- Locations that have experienced particular problems
- with specific viruses are also identified.
-
- ALIA
- ALLIANCE.C
- ALLIANCE.D
- ALLIANCE.E
- ANXIETY.POPPY Europe, Internet
- APPDER.K
- APPDER.L
- APPDER.M
- APRIL.BOO
- BOMB_ACK_TROJAN
- CAP.BB
- CAP.BC
- CAP.BD
- CAP.BE
- CAP.BF
- CAP.BG
- CAP.BH
- CAP.BI
- CAP.BJ
- CAP.BK
- CAP.BL
- CAP.BM
- CAP.BN
- CAP.BO
- CNTV
- COLORS.BU
- COLORS.BV
- COLORS.BW
- CREMA.A
- DWMVCK1.A
- EASY.B
- EBOLA
- EMT.B
- ENFK:KIT
- ERASER.S:TW
- ETERNITY.566
- FROGGIE_TROJAN
- GEE_ZEE.464 Pakistan
- GOODNIGHT.H
- GOODNIGHT.I
- HOLIDAY.3000
- HORN.A
- HYBRID.L
- HYBRID.M
- INEXIST.A
- IRISH.R
- IRISH.S
- JERM.A United Kingdom
- JOHNNY.P
- KILLLUF.A
- KILLLUF.B
- LAMAH.A:BR
- LORD.A The Netherlands
- MARKT.1548
- MDMA.AC
- MDMA.AD
- MG.A
- MG.B
- MUCK.Y
- MUCK.Z
- MUCK.AA
- MUCK.AB
- MUCK.AC
- MUCK.AD
- MUCK.AE
- MUCK.AF
- MUCK.AG
- MUCK.AH
- MUCK.AI
- NJ-WMDLK1-INTENDED
- NO_VA.A Brazil
- NPAD.DU
- NPAD.DV
- NPAD.DW
- NPAD.DX
- NPAD.DY
- NPAD.DZ
- NPAD.EA
- NPAD.EB
- NPAD.EC
- NPAD.ED
- NPAD.EE
- NPAD.EF
- NPAD.EG
- NPAD.EH
- NPAD.EI
- NPAD.EJ
- NPAD.EK
- NPAD.EL
- NPAD.EM
- NPAD.EN
- PAYCHECK.H
- PITER.529 DROPPER (CORRUPTED)
- PLUSHAD.A
- RAMSES.A
- RAPI.AN2
- RAPI.AO
- RAPI.AO1
- RAPI.AO2
- SAILOR.1107/1113
- SAVER.B:DE
- SCHUMANN.D:DE
- SHADOW.A
- SHEK_TROJAN
- SHOWOFF.CJ
- SHOWOFF.CK
- SHOWOFF.CL
- SPANSKA.4250 Internet
- SPYVIR.181
- SPYVIR.DROPPER
- SWITCHER.I
- TAMAGO.A Brazil, very widespread
- TARAZONA.985
- TEMPLE.J
- TOTEN.B:DE Germany
- TWOLINES.S
- TWOLINES.S1
- UGUR.1297
- UGUR.1320
- UKA.A Indonesia
- VENENO.B:ES
- WAZZU.DG
- WAZZU.DH
- WAZZU.DI
- WPCB.2793
- WPCB.3207
- X97M/IMPORT.A The Netherlands
- XM/LAROUX.P
- XM/LAROUX.U
- XM/LAROUX.V
- XM/LAROUX.W Latvia
- XM/LAROUX.AA
- XM/LAROUX.AC
- XM/NINJA.A Japan
- YAKA.A Indonesia
-
-
- * NEW VIRUSES CLEANED *
-
- This DAT file cleans the following 122 new viruses.
- Locations that have experienced particular problems
- with specific viruses are also identified.
-
- ALLIANCE.C
- ALLIANCE.D
- ALLIANCE.E
- APPDER.K
- APPDER.L
- APPDER.M
- APRIL.BOO
- CAP.BB
- CAP.BC
- CAP.BD
- CAP.BE
- CAP.BF
- CAP.BG
- CAP.BH
- CAP.BI
- CAP.BJ
- CAP.BK
- CAP.BL
- CAP.BM
- CAP.BN
- CAP.BO
- COLORS.BU
- COLORS.BV
- COLORS.BW
- CREMA.A
- DWMVCK1.A
- EASY.B
- EMT.B
- ENFK:KIT
- ERASER.S:TW
- GEE_ZEE.464
- GOODNIGHT.H
- GOODNIGHT.I
- HOLIDAY.3000
- HORN.A
- HYBRID.L
- HYBRID.M
- INEXIST.A
- IRISH.R
- IRISH.S
- JERM.A
- JOHNNY.P
- KILLLUF.A
- KILLLUF.B
- LORD.A
- MARKT.1548
- MDMA.AC
- MDMA.AD
- MG.A
- MG.B
- MUCK.Y
- MUCK.Z
- MUCK.AA
- MUCK.AB
- MUCK.AC
- MUCK.AD
- MUCK.AE
- MUCK.AF
- MUCK.AG
- MUCK.AH
- MUCK.AI
- NJ-WMDLK1-INTENDED
- NO_VA.A Brazil
- NPAD.DU
- NPAD.DV
- NPAD.DW
- NPAD.DX
- NPAD.DY
- NPAD.DZ
- NPAD.EA
- NPAD.EB
- NPAD.EC
- NPAD.ED
- NPAD.EE
- NPAD.EF
- NPAD.EG
- NPAD.EH
- NPAD.EI
- NPAD.EJ
- NPAD.EK
- NPAD.EL
- NPAD.EM
- NPAD.EN
- PAYCHECK.H
- PLUSHAD.A
- RAMSES.A
- RAPI.AN2
- RAPI.AO
- RAPI.AO1
- RAPI.AO2
- SAVER.B:DE
- SCHUMANN.D:DE
- SHADOW.A
- SHOWOFF.CJ
- SHOWOFF.CK
- SHOWOFF.CL
- SPANSKA.4250 Internet
- SPYVIR.181
- SWITCHER.I
- TAMAGO.A Brazil, very widespread
- TARAZONA.985
- TEMPLE.J
- TOTEN.B:DE
- TWOLINES.S
- TWOLINES.S1
- UGUR.1297
- UGUR.1320
- UKA.A
- VENENO.B:ES
- WAZZU.DG
- WAZZU.DH
- WAZZU.DI
- WPCB.2793
- WPCB.3207
- X97M/IMPORT.A
- XM/LAROUX.U
- XM/LAROUX.V
- XM/LAROUX.W
- XM/LAROUX.AA
- XM/LAROUX.AB
- XM/NINJA.A Japan
- YAKA.A
-
- ____________
- KNOWN ISSUES
-
- 1. If you uninstall ScreenScan, Windows changes your
- default screen saver to None. To choose a screen saver
- to use, right-click anywhere on your desktop, then
- choose Properties from the shortcut menu that appears.
- Next, click the Screen Saver tab in the Display
- Properties dialog box, then choose a new screen saver
- from the Screen Saver list. Click OK to use the screen
- saver you chose.
-
- 2. Using MS-DOS memory managers might cause VirusScan for
- Windows 95 to falsely detect viruses in memory. Since
- Windows 95 no longer requires MS-DOS memory managers,
- you can eliminate false warnings by preceding each line
- in your CONFIG.SYS file that includes settings for an
- MS-DOS memory manager with REM. This deactivates the
- memory manager. To learn more about working with your
- CONFIG.SYS file, see your MS-DOS or Windows
- documentation.
-
- 3. To create a VirusScan Emergency Disk, you must first
- create a bootable floppy disk using the following
- command at a DOS prompt:
-
- c:\>FORMAT A: /S/U
-
- 4. If you protect VShield or any scan task with a password,
- you will be prompted to enter your password whenever you
- launch an associated program. Use your mouse to click in
- the text field provided in order to enter the
- password -- keyboard shortcuts will not work. Microsoft
- acknowledges this issue in its Knowledge Base Article ID
- #Q84133. To close the password verification dialog box,
- click Cancel.
-
- 5. The Status properties page for VShield Properties can
- only be updated by closing and reopening VShield's Task
- Properties window.
-
- 6. ScreenScan will stop scanning after it detects a
- virus and prompt you to launch VirusScan. If you have
- additional viruses on your system, ScreenScan will not
- notify you until the next time it activates. McAfee
- recommends that you scan and clean your entire system
- with VirusScan whenever ScreenScan detects a virus.
-
- 7. Disk defragmentation programs move files as they work to
- maximize hard disk efficiency. If you have VShield,
- VirusScan or other applications active during a disk
- defragmentation operation, your disk defragmentation
- program might tell you that it cannot find the active
- application files. This is normal and does not mean that
- the files do not exist. To avoid error messages like
- this, close all open applications and such memory-
- resident programs as VShield, then run your disk
- defragmentation operation again.
-
- 8. If you unzip a virus-infected file in a directory on a
- Novell server, VShield does not detect the infection as
- the file is created. For maximum security, use VirusScan
- to scan the Novell server after you have extracted the
- files to the server.
-
- 9. If you press CTRL+ALT+DEL to shut down a Windows 95
- system with VShield or any other VxD enabled, Windows
- does not shut down. Instead, Windows disables VShield or
- the active VxD. To shut down your computer, you must
- press CTRL+ALT+DEL again. This is a known issue with
- Microsoft's Windows 95 operating system.
-
- ____________
- INSTALLATION
-
- * INSTALLING THE PRODUCT *
-
- 1. Do one of the following:
-
- - If installing from diskette or compact disc, insert it
- into your floppy disk drive or CD-ROM drive.
-
- - If installing from files downloaded from a BBS or the
- McAfee website, decompress the zipped files into a
- directory on the network or your local drive.
-
- 2 Choose Run from the Start menu.
-
- 3. If installing from diskette, type x:\setup.exe where x
- is the drive in which you placed the diskette. Click OK.
-
- If installing from compact disc, type x:\win95\setup.exe
- where x is the drive in which you placed the CD-ROM.
- Click OK.
-
- If installing from downloaded files, type
- x:\path\setup.exe where x:\path is the location of the
- files (for example, C:\DOWNLOAD\SETUP.EXE). Click OK.
-
- 4. Follow the on-screen installation instructions to
- complete VirusScan installation.
-
-
- * PERFORMING A SILENT INSTALLATION *
-
- To perform a "silent" installation of this product,
- with minimal user interaction and with all default or
- "Typical" installation settings, add -s (i.e., SETUP.EXE -s)
- to the setup command when you install the product.
-
- Network administrators can customize the silent
- installation feature by following these steps:
-
- 1. Check the Windows directory to ensure that a
- file named SETUP.ISS does not already exist. If
- one does, rename it, back it up, or delete it.
-
- 2. Run SETUP.EXE with the -r switch, (i.e.,
- SETUP.EXE -r).
-
- 3. Select the components you want to install
- during the silent installation. Your choices will
- be recorded.
-
- Note: If a virus is detected during the recording of a
- silent install, both the recording and the install will
- abort.
-
- 4. Finish the installation.
-
- Result: A SETUP.ISS file is created in the Windows
- directory that has your installation options recorded.
- Use this file to install all product files to the same
- installation directory on every client machine.
-
- The .ISS file specifies the installation directory under
- the [SdSetupType-0] header, szDir parameter, which was
- recorded in step 3. This overrides the default
- installation directory on each client machine, which
- might vary according to operating system. Having the
- same directory name on every client helps to ease
- administration in the future; for example, you might
- assign all client machines the directory C:\ANTIVIRUS.
-
- Note: If, however, you want to allow SETUP.EXE to
- determine where to locate the installed files, modify
- the SETUP.ISS file so that the target machine will
- disregard the szDir, as follows:
-
- A. Locate the section [SdSetupType-0] in the
- SETUP.ISS file and go to the line: Result = xxx.
- The actual value will most likely be 301, 302,
- or 303, depending on what options you selected
- durin the ISS file creation process.
-
- B. Add 100 to this number so that, for example, 301
- becomes 401. This tells each target machine to
- disregard the szDir and assign a directory according
- to its own particular operating system.
-
- 5. Copy the installation files onto a local or mapped
- drive; then rename, back up, or delete the SETUP.ISS
- file.
-
- Note: You cannot perform a silent install from
- multiple media because the silent operation will be
- compromised when the install prompts the user for
- more media.
-
- 6. Copy the new SETUP.ISS from the Windows directory
- to the location of the installation files.
-
- Note: The file used for the silent installation,
- SETUP.ISS, is product-specific. For example, you
- cannot use a SETUP.ISS file created by a
- VirusScan for Windows 95 installation for a
- VirusScan for Windows NT installation.
-
- 7. Run SETUP.EXE with the -s switch (i.e.,
- SETUP.EXE -s).
-
- Note: If you do not specify a "recorded" answer for
- all dialog boxes during the initial installation, the
- silent installation will fail.
-
- 8. When the silent installation is complete, the machine
- reboots automatically if recorded to do so.
-
-
- * PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 95 *
-
- Note: Depending on the type of license you purchased, some
- of these files may not be installed.
-
- Files located in the Install directory:
- =======================================
-
- 1. Installed for VShield/Scan32/DOS/ScreenScan:
-
- README.1ST = License and registration
- information
- CLEAN.DAT = Virus clean definition data
- MCALYZE.DAT = Virus definition data
- NAMES.DAT = Virus names definition data
- SCAN.DAT = Virus scan definition data
-
- ADVGUI.DLL = Advanced interface library
- file
- MCGUI32.DLL = AV Console library file
- S95EXT.DLL = Library file
- CFGCOM32.DLL = Library file
- INETWH16.DLL = Internet library help file
- INETWH32.DLL = Internet library help file
-
- AVCONSOL.EXE = VirusScan Console program
- file
- MCECOM.EXE = Electronic Commerce program
- file
- CHKVXD.EXE = VShield virtual device
- CONFIG32.EXE = VirusScan configuration
- program
- SETBROWS.EXE = Set browser program
- VIRLST32.EXE = McAfee Virus List
- VALIDATE.EXE = McAfee file validation
- program
- VSECOMR.EXE = Electronic Commerce program
- file
- WCMDR.EXE = Windows Commander program
- driver checking utility
-
- AVCONSOL.HLP = AV Console help file
- SCAN32.HLP = Scan32 help file
- PHONELIST.INI = Electronic commerce file
-
- AVCONSOL.INI = AV Console initialization
- file
- WCMDR.INI = Windows Commander
- configuration settings
- WCMDRSIL.INI = unInstallShield helper
- configuration
-
- DELSL?.ISU = Uninstall file
-
- PACKING.LST = Packing list
-
- FAXFORM.TXT = Fax registration form
- RESELLER.TXT = McAfee authorized resellers
- WHATSNEW.TXT = What's New document
-
-
- 2. Installed for VShield/Scan32:
-
- DPMI16.DLL = 16-bit DOS protected mode
- interface library
- DPMI32.DLL = 32-bit DOS protected mode
- interface library
- MCALYZE.DLL = Library files
- MCCOD32.DLL = Library files
- MCKRNL32.DLL = Library files
- MCSCAN32.DLL = Library files
- MCUTIL32.DLL = Library files
- VSECOM.DLL = Library files
-
- 3. Installed for VShield:
-
- CONFIG32.EXE = VShield configuration
- program
- VSHWIN32.EXE = VShield engine
- DEFAULT.VSH = Default VShield settings
-
- 4. Installed for Scan32:
-
- SHUTIL.DLL = Run-time support library
- SCAN32.EXE = VirusScan for Windows 95
- program
- DEFAULT.VSC = Default Scan32 settings
- ALLDRIVE.VSC = Scan32 settings file
- SCAN_C.VSC = Scan32 settings file
-
- 5. Installed for Emergency Disk Creation Utility:
-
- SCAN.EXE = MS-DOS scan program
- SCANPM.EXE = Protected mode scanner
- EDISK.EXE = Emergency Disk creation
- utility
- GETREPLY.EXE = Emergency diskette program
- component
- EDAT.1 = Emergency Disk batch file
- EDAT.2 = Emergency Disk program
- information file
- EDAT.3 = Emergency Disk file
- EDAT.4 = Emergency Disk file
- EDAT.5 = Emergency Disk file
- EDAT.6 = Emergency Disk file
- ESCAN.BAT = Emergency Disk file
- EDISK.SCR = Emergency Disk script
- MCKRNL16.DLL = Emergency Disk library file
- MCUTIL16.DLL = Emergency Disk library file
- EMSCAN.DAT = Virus scan definition data
- EMCLEAN.DAT = Virus clean definition data
- EMNAMES.DAT = Virus names definition data
-
- 6. Installed for ScreenScan:
-
- MCKRNL32.DLL = Library file
- MCUTIL32.DLL = Library file
- SCRSCANP.DLL = Library file
- SCRSCANR.DLL = Library file
- DUNZIP32.DLL = ScreenScan compression
- library file
- DZIP32.DLL = ScreenScan compression
- library file
- SCRSCAN.EXE = ScreenScan program file
- SCRSCAN.HLP = ScreenScan help file
-
- Files located in WINDOWS directory:
- ==========================================
-
- SECCAST.ICO = Secure Cast icon
-
-
- Files located in WINDOWS\SYSTEM directory:
- ==========================================
-
- 1. Installed for VShield/Scan32/DOS:
-
- MCAFECOM.DLL = McAfee Electronic
- Commerce library file
-
- 2. Installed for VShield/Scan32:
-
- MCKRNL.VXD = Detection virtual device
- driver
- MCSCAN32.VXD = Detection virtual device
- driver
- MCUTIL.VXD = Support virtual device
- driver
-
- 3. Installed for VShield:
-
- VSHIELD.VXD = Detection virtual device
- driver
- VSHINIT.VXD = VShield virtual device driver
-
- Files located in the WINDOWS\HELP directory:
- ============================================
-
- 1. Installed for VShield:
-
- VSHLDCFG.HLP = VShield help
-
- 2. Installed for Scan32:
-
- SCANEXT.HLP = Scan32 Extension help
-
- * TESTING YOUR INSTALLATION *
-
- The Eicar Standard AntiVirus Test File is a combined
- effort by anti-virus vendors throughout the world to
- come up with one standard by which customers can verify
- their anti-virus installations. To test your
- installation, copy the following line into its own
- file and name it EICAR.COM.
-
- X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
-
- When done, you will have a 69- or 70-byte file.
-
- When VirusScan is applied to this file, SCAN will report
- finding the EICAR-STANDARD-AV-TEST-FILE virus.
-
- THIS IS NOT A VIRUS. However, users often have the need to
- test that their installations function correctly. The anti-
- virus industry, through the European Institute for Computer
- Antivirus Research, has adopted this standard to
- facilitate this need.
-
- Please delete the file when installation testing is
- completed so unsuspecting users are not unnecessarily
- alarmed.
-
- _________________________________
- MANUALLY UNINSTALLING THE PRODUCT
-
- McAfee recommends using VirusScan's uninstall program
- provided. You can access the uninstaller from the Start menu
- in Programs/McAfee VirusScan. If, however, UNINSTALLER.EXE
- is not present on your system, follow the instructions
- outlined below to manually uninstall VirusScan:
-
- 1. Remove VirusScan from the AUTOEXEC.BAT file:
-
- 1. Go to the System Configuration Editor window by
- typing SYSEDIT in the Start/Run dialog box and press
- Enter.
- 2. In the first file, the AUTOEXEC.BAT, delete the
- VirusScan entry and the @IF ERRORLEVEL 1 PAUSE line
- if present.
- 3. Save the changes and close the System Configuration
- Editor window.
-
-
- 2. Remove VirusScan icons:
-
- The VirusScan icons can be removed from the Taskbar
- properties page in Start/Settings/Taskbar. Follow the
- instructions below to remove VirusScan icons.
-
- 1. From the Taskbar properties page, click Remove.
- 2. Highlight the McAfee VirusScan folder.
- 3. Click the Remove button to remove the icons.
- 4. Click OK.
-
-
- 3. Edit the Registry:
-
- 1. To get to the Registry, type REGEDIT in the
- Start/Run dialog box and press Enter.
- 2. In HKEY_CLASSES_ROOT, delete the key "VirusScan"
- from the following:
-
- comfile\\shell\\VirusScan
- Directory\\shell\\VirusScan
- Drive\\shell\\VirusScan
- exefile\\shell\\VirusScan
- Excel.Addin\\shell\\VirusScan
- Excel.Chart.5\\shell\\VirusScan
- Excel.Chart.8\\shell\\VirusScan
- Excel.Macrosheet\\shell\\VirusScan
- Excel.Sheet.5\\shell\\VirusScan
- Excel.Sheet.8\\shell\\VirusScan
- Excel.Template\\shell\\VirusScan
- Excel.Workspace\\shell\\VirusScan
- Excel.XLL\\shell\\VirusScan
- WinZip\\shell\\VirusScan
- Word.Document.6\\shell\\VirusScan
- Word.Document.8\\shell\\VirusScan
- Word.Template\\shell\\VirusScan
-
- Delete the key "VSConfigFile"
- Delete the key "VSHConfigFile"
-
- 3. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
- CurrentVersion\Run, delete the name "Vshwin32EXE".
- 4. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
- CurrentVersion\RunServices, delete the name
- "Vshwin32EXE".
- 5. In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\
- CurrentVersion\Uninstall, delete the key "VirusScan".
- 6. Exit the Registry Editor by choosing the REGISTRY
- option from the File Menu and selecting the EXIT
- option.
-
-
- 4. Delete VirusScan files and directories.
-
- 1. Using CTRL+ALT+DEL, end the VSHWIN32.EXE task.
- 2. Delete the McAfee directory under Program Files.
- 3. From \Windows\system directory, remove the following
- files:
- MCKRNL.VXD
- MCSCAN32.VXD
- MCUTIL.VXD
- VSHIELD.VXD
-
- 5. VirusScan is uninstalled. Reboot your system for the
- changes to take effect.
-
- _____________
- DOCUMENTATION
-
- For more information, refer to the VirusScan User's Guides,
- included on the CD-ROM versions of this program or available
- from McAfee's BBS and FTP site. These files are in Adobe
- Acrobat Portable Document Format (.PDF) and can be viewed
- using Adobe Acrobat Reader. This form of electronic
- documentation includes hypertext links and easy navigation
- to assist you in finding answers to questions about your
- McAfee products.
-
- Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
- subdirectory. Adobe Acrobat Reader also can be downloaded
- from the World Wide Web at:
-
- http://www.adobe.com/acrobat/readstep.html
-
- VirusScan and ScreenScan documentation can be downloaded
- from McAfee's BBS or the World Wide Web at:
-
- http://www.mcafee.com
-
- For more information on viruses and virus prevention,
- see the McAfee Virus Information Library, MCAFEE.HLP,
- included on the CD-ROM version of this product or
- available from McAfee's BBS and FTP site. A ViaGraphix
- Interactive Anti-virus Training program also is
- available on the CD-ROM version, or can be purchased
- from the McAfee website.
-
- __________________________
- FREQUENTLY ASKED QUESTIONS
-
- Regularly updated lists of frequently asked questions
- about McAfee products also are available on McAfee's
- BBS, website, and CompuServe and AOL forums.
-
- Q: When my screen saver starts, I suddenly see a lot
- of activity on my hard disk. What's happening? How do
- I stop this activity?
-
- A: VirusScan's ScreenScan component is designed to scan
- your hard disk for viruses when your computer is idle.
- To do so, it starts a screen saver, then begins a scan
- operation. The hard disk activity you see is ScreenScan
- examining your hard disk for viruses.
-
- To deactivate ScreenScan, follow these steps:
-
- 1. Move your cursor to the Windows 95 desktop, then
- click your right mouse button.
-
- 2. Choose Properties from the shortcut menu that
- appears.
-
- 3. Click the ScreenScan tab in the Display Properties
- dialog box.
-
- 4. Clear the Enable Scanning While in Screen Saver Mode
- check box.
-
-
- Q: Why are my scheduled scan tasks not performed?
-
- A: If you have configured a scheduled scan and it does
- not take place on schedule, you probably did not
- have the VirusScan Console open when the scan was to
- take place. The VirusScan Console must be open (it may
- be minimized) in order for the scan to take place.
-
-
- Q: VirusScan detected a virus on my system, but it is not
- a document, spreadsheet, or executable file (.EXE, .COM,
- .DO?, .XL?). Therefore, I suspect it might be a false
- detection. What can I do to verify a detected virus?
-
- A: If you suspect a false detection on a non-executable
- file, run VirusScan's command line scanner, SCAN.EXE,
- to verify an infection. If VirusScan for Windows 95
- detects a virus and SCAN.EXE does not, please download
- the latest DAT files to upgrade your virus definition
- files and scan your system again. If VirusScan still
- detects a virus that you suspect to be a false
- detection, please report the issue to McAfee technical
- support.
-
-
- Q: I would like to electronically purchase and download
- the latest version of VirusScan for Windows 95. I do
- not want to give my credit card information over the
- Internet for security purposes. Can I purchase
- VirusScan via modem and download the product via the
- Internet?
-
- A: Yes. The first time you download VirusScan for
- Windows 95, the McAfee electronic Wizard will prompt
- you to select the transmission method you prefer to
- download and to transmit your encrypted credit card
- information.
-
- At the Transaction Connection Type dialog box, select
- Internet to download your order via the Internet.
- At the Security Connection Type dialog box, select
- Direct Dial Modem to transmit your credit card
- information via modem.
-
-
- Q: I have created my own Emergency diskette without using
- the Emergency Disk creation utility. How must I optimize
- my emergency disk's performance?
-
- A: To enable your own Emergency Disk, you must create a
- CONFIG.SYS file on the boot diskette and add the
- following lines:
-
- [CONFIG.SYS]
- DEVICE=HIMEM.SYS
- DOS=HIGH
-
- Add the HIMEM.SYS file from the DOS directory or if you
- are using Windows 95 system files, add HIMEM.SYS from
- the \WINDOWS\COMMAND directory to the boot diskette.
-
- Note: For detailed instructions on creating an Emergency
- diskette, refer to the instructions outlined in the
- electronic documentation (.PDF file) included in your
- VirusScan package.
-
-
- Q: I moved a .VSC file to my Startup folder.
- Whenever I turn on my PC, it launches VirusScan for
- Windows 95, but it does not begin scanning. How can I
- make it start scanning automatically?
-
- A: You need to customize your options. Take these
- steps:
-
- 1. Navigate to the location of the saved .VSC file.
- 2. Right-click on the .VSC file to reveal the
- Context Menu.
- 3. From the Context Menu, select Properties.
- 4. Select the Detection Tab on the property sheet.
- 5. Check the Start Automatically box.
- 6. Click OK.
-
-
- Q: When VirusScan for Windows 95 is launched, how does it
- determine the default settings?
-
- A: VirusScan for Windows 95 default settings may be
- found in the DEFAULT.VSC file located in the install
- directory.
-
-
- Q: What are the possible error codes returned by
- CHKVXD.EXE?
-
- A: The possible CHKVXD.EXE error level codes and their
- descriptions are listed below:
-
- 65535(-1)= VShield not installed
-
- 0 = VShield enabled
-
- 1 = VShield disabled
-
-
- Q: How can I tell that ScreenScan is working?
-
- A: ScreenScan does not alert you when it is scanning your
- system. However, if you enable the logging option during
- your configuration, all ScreenScan activity will be
- recorded in a log file in the Installation directory.
-
-
- Q: How can I scan multiple or network drives with
- VirusScan 95?
-
- A: You can configure scans of multiple or network drives
- from the Detection property page. To see the page,
- choose Advanced from the Tools menu in VirusScan. To
- scan more than one drive or a network drive, follow
- these steps:
-
- 1. Click the Detection tab.
- 2. Click Add.
- 3. Do one of the following:
- - To add all network drives to the Detection list,
- click Select Item to Scan, then select All
- Network Drives.
- - To add drives to the Detection list, click Select
- Drive or Folder to Scan. Enter a drive letter or
- click Browse to locate the drive you want
- scanned.
- 4. Click OK.
- 5. Repeat this procedure to add more drives to the
- Detection list.
- 6. Choose Save Settings from the File menu to save your
- settings.
-
-
- Q: Can I update McAfee's data files to detect new viruses?
-
- A: Yes. If your data files are out-of-date, VirusScan for
- Windows 95 will periodically prompt you to update them.
- If you have a modem or Internet connection, you can use
- VirusScan's new electronic update feature for easy data
- file updates, technical support, and registration.
-
- Note: VirusScan's electronic update feature applies to
- retail copies and any copies bundled with your computer.
- If you own a corporate copy of VirusScan, please notify
- your System Administrator to receive your data file
- updates.
-
- If you need additional assistance with downloading,
- contact McAfee Download Support at (408) 988-3832.
-
-
- Q: Why are there two sets of data files available for
- download from www.mcafee.com?
-
- A: One set, which has a filename beginning with 30, is
- compatible with VirusScan versions 3.0.0 and later.
- This is the file you will download to update your
- installation of VirusScan. The second set, which has a
- filename beginning with 97, is designed to support
- older versions of VirusScan (before v3.0.0) and
- should not be used with this version of VirusScan.
-
-
- Q: An error occurs when VirusScan 95's Setup is 95 percent
- completed. Why does this occur on my system, but not on
- others?
-
- A: Using a non-standard Windows 95 winsock will cause the
- electronic commerce portion of Setup to fail on some
- systems at the 95 percent completed point. To prevent
- this, use the default Windows 95 winsock.
-
-
- Q: I removed the Recycle Bin from the VirusScan 95
- exclusions list. How can I replace it?
-
- A: Because the Recycle Bin is a system folder, it cannot be
- added to the exclusions list using VirusScan 95's
- browse feature. To restore it to the list, enter the
- Recycle Bin's full path in the exclusions list:
-
- \Recycled\
-
-
- Q: Does VirusScan 95 support my LS-120 drive?
-
- A: Yes, VirusScan 95 does support scanning of files on an
- LS-120 drive; however, at this time we do not support
- scanning of the boot sector of these drives.
-
-
- Q: Why are additonal extensions added to the Program Files
- Only list?
-
- A: As McAfee's Anti-Virus Emergency Response Team finds
- virus types that can infect new file types, they are
- added to the default extensions list to enhance
- security.
-
- ______________
- CONTACT McAFEE
-
- * FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *
-
- Contact McAfee's Customer Care department:
-
- 1. Corporate-licensed customers, call (408) 988-3832
- Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
-
- Retail-licensed customers, call (972) 278-6100
- Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
-
- 2. Fax (408) 970-9727
- 24-hour, Group III fax
-
- 3. Fax-back automated response system (408) 988-3034
- 24-hour fax
-
- Send correspondence to any of the following McAfee
- locations.
-
- McAfee Corporate Headquarters
- 2805 Bowers Avenue
- Santa Clara, CA 95051-0963
-
- McAfee Canada
- 139 Main Street, Suite 201
- Unionville, Ontario
- Canada L3R 2G6
-
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-
- McAfee (UK) Ltd.
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- RG12 2TH
- United Kingdom
-
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- 50 rue de Londres
- 75008 Paris
- France
-
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- Industriestrasse 1
- D-82110 Germering
- Germany
-
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- Japan
-
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-
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- Singapore 038987
-
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- Level 1, 500 Pacific Highway
- St. Leonards, NSW 2065
- Australia
-
- Or, you can receive online assistance through any of the
- following resources:
-
- 1. Bulletin Board System: (408) 988-4004
- 24-hour US Robotics HST DS
-
- 2. Internet e-mail: support@mcafee.com
-
- 3. Internet FTP: ftp.mcafee.com
-
- 4. World Wide Web: http://www.mcafee.com
-
- 5. America Online: keyword MCAFEE
-
- 6. CompuServe: GO MCAFEE
-
- Before contacting McAfee, please make note of the
- following information. When sending correspondence,
- please include the same details.
-
- - Program name and version number
- - Type and brand of your computer, hard drive, and any
- peripherals
- - Operating system type and version
- - Network name, operating system, and version
- - Contents of your AUTOEXEC.BAT, CONFIG.SYS, and
- system LOGIN script
- - Microsoft service pack, where applicable
- - Network card installed, where applicable
- - Modem manufacturer, model, and baud, where
- applicable
- - Relevant browsers/applications and version number,
- where applicable
-
- - Problem
- - Specific scenario where problem occurs
- - Conditions required to reproduce problem
- - Statement of whether problem is reproducible on demand
-
- - Your contact information: voice, fax, and e-mail
-
- Other general feedback is also appreciated.
-
- Documentation feedback is welcome. Send e-mail to
- documentation@cc.mcafee.com.
-
-
- * FOR ON-SITE TRAINING INFORMATION *
-
- Contact McAfee Customer Service at (800) 338-8754.
-
-
- * FOR PRODUCT UPGRADES *
-
- To make it easier for you to receive and use McAfee's
- products, we have established a Resellers program to
- provide service, sales, and support for our products
- worldwide. For a listing of McAfee resellers near you,
- click Contact McAfee under the Information section on
- the McAfee website.
-
-
-
-