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- What's New in VirusScan for Windows 3.1x v3.1.4 (3011)
- Copyright 1994-1997 by McAfee Associates, Inc.
- All Rights Reserved.
-
-
- Thank you for using McAfee's VirusScan for Windows 3.1x.
- This What's New file contains important information
- regarding the current version of this product. It is
- highly recommended that you read the entire document.
-
- McAfee welcomes your comments and suggestions. Please
- use the information provided in this file to contact us.
-
- ___________________
- WHAT'S IN THIS FILE
-
- - New Features
- - Known Issues
- - Installation
- - Documentation
- - Frequently Asked Questions
- - Contact McAfee
-
- ____________
- NEW FEATURES
-
- 1. VirusScan detects unknown macro viruses by using
- heuristic scanning technology. Unknown macro viruses
- are reported as "PROBABLE MACRO VIRUSES."
-
- 2. VirusScan is able to detect and clean macro virus
- infections in password-protected Microsoft Excel 95
- files without disturbing passwords.
-
- 3. VirusScan now has the ability to detect macro virus
- infections in password-protected German, French,
- Dutch, Italian, and Japanese Microsoft Word 95
- (Word 7.0) files.
-
- 4. If a password-protected Word 7.0 (Word for Office 95)
- file is infected by a virus that can plant its own
- password, VirusScan now cleans the file and removes the
- password.
-
- If a password-protected Word 7.0 or (Word for Office 95)
- file is infected by a virus that cannot plant its own
- password, VirusScan now cleans the file without
- disturbing the password.
-
-
- * NEW VIRUSES DETECTED *
-
- This DAT file, 3011, is compatible with VirusScan's
- v3.x engines only. This DAT file is not intended for
- use with VirusScan v2.x products.
-
- * NEW VIRUSES DETECTED *
-
- This DAT file detects the following 135 new viruses.
- Locations that have experienced particular problems
- with specific viruses are also identified.
-
- ALIA
- ALLIANCE.C
- ALLIANCE.D
- ALLIANCE.E
- ANXIETY.POPPY Europe, Internet
- APPDER.K
- APPDER.L
- APPDER.M
- APRIL.BOO
- BOMB_ACK_TROJAN
- CAP.BB
- CAP.BC
- CAP.BD
- CAP.BE
- CAP.BF
- CAP.BG
- CAP.BH
- CAP.BI
- CAP.BJ
- CAP.BK
- CAP.BL
- CAP.BM
- CAP.BN
- CAP.BO
- CNTV
- COLORS.BU
- COLORS.BV
- COLORS.BW
- CREMA.A
- DWMVCK1.A
- EASY.B
- EBOLA
- EMT.B
- ENFK:KIT
- ERASER.S:TW
- ETERNITY.566
- FROGGIE_TROJAN
- GEE_ZEE.464 Pakistan
- GOODNIGHT.H
- GOODNIGHT.I
- HOLIDAY.3000
- HORN.A
- HYBRID.L
- HYBRID.M
- INEXIST.A
- IRISH.R
- IRISH.S
- JERM.A United Kingdom
- JOHNNY.P
- KILLLUF.A
- KILLLUF.B
- LAMAH.A:BR
- LORD.A The Netherlands
- MARKT.1548
- MDMA.AC
- MDMA.AD
- MG.A
- MG.B
- MUCK.Y
- MUCK.Z
- MUCK.AA
- MUCK.AB
- MUCK.AC
- MUCK.AD
- MUCK.AE
- MUCK.AF
- MUCK.AG
- MUCK.AH
- MUCK.AI
- NJ-WMDLK1-INTENDED
- NO_VA.A Brazil
- NPAD.DU
- NPAD.DV
- NPAD.DW
- NPAD.DX
- NPAD.DY
- NPAD.DZ
- NPAD.EA
- NPAD.EB
- NPAD.EC
- NPAD.ED
- NPAD.EE
- NPAD.EF
- NPAD.EG
- NPAD.EH
- NPAD.EI
- NPAD.EJ
- NPAD.EK
- NPAD.EL
- NPAD.EM
- NPAD.EN
- PAYCHECK.H
- PITER.529 DROPPER (CORRUPTED)
- PLUSHAD.A
- RAMSES.A
- RAPI.AN2
- RAPI.AO
- RAPI.AO1
- RAPI.AO2
- SAILOR.1107/1113
- SAVER.B:DE
- SCHUMANN.D:DE
- SHADOW.A
- SHEK_TROJAN
- SHOWOFF.CJ
- SHOWOFF.CK
- SHOWOFF.CL
- SPANSKA.4250 Internet
- SPYVIR.181
- SPYVIR.DROPPER
- SWITCHER.I
- TAMAGO.A Brazil, very widespread
- TARAZONA.985
- TEMPLE.J
- TOTEN.B:DE Germany
- TWOLINES.S
- TWOLINES.S1
- UGUR.1297
- UGUR.1320
- UKA.A Indonesia
- VENENO.B:ES
- WAZZU.DG
- WAZZU.DH
- WAZZU.DI
- WPCB.2793
- WPCB.3207
- X97M/IMPORT.A The Netherlands
- XM/LAROUX.P
- XM/LAROUX.U
- XM/LAROUX.V
- XM/LAROUX.W Latvia
- XM/LAROUX.AA
- XM/LAROUX.AC
- XM/NINJA.A Japan
- YAKA.A Indonesia
-
-
- * NEW VIRUSES CLEANED *
-
- This DAT file cleans the following 122 new viruses.
- Locations that have experienced particular problems
- with specific viruses are also identified.
-
- ALLIANCE.C
- ALLIANCE.D
- ALLIANCE.E
- APPDER.K
- APPDER.L
- APPDER.M
- APRIL.BOO
- CAP.BB
- CAP.BC
- CAP.BD
- CAP.BE
- CAP.BF
- CAP.BG
- CAP.BH
- CAP.BI
- CAP.BJ
- CAP.BK
- CAP.BL
- CAP.BM
- CAP.BN
- CAP.BO
- COLORS.BU
- COLORS.BV
- COLORS.BW
- CREMA.A
- DWMVCK1.A
- EASY.B
- EMT.B
- ENFK:KIT
- ERASER.S:TW
- GEE_ZEE.464
- GOODNIGHT.H
- GOODNIGHT.I
- HOLIDAY.3000
- HORN.A
- HYBRID.L
- HYBRID.M
- INEXIST.A
- IRISH.R
- IRISH.S
- JERM.A
- JOHNNY.P
- KILLLUF.A
- KILLLUF.B
- LORD.A
- MARKT.1548
- MDMA.AC
- MDMA.AD
- MG.A
- MG.B
- MUCK.Y
- MUCK.Z
- MUCK.AA
- MUCK.AB
- MUCK.AC
- MUCK.AD
- MUCK.AE
- MUCK.AF
- MUCK.AG
- MUCK.AH
- MUCK.AI
- NJ-WMDLK1-INTENDED
- NO_VA.A Brazil
- NPAD.DU
- NPAD.DV
- NPAD.DW
- NPAD.DX
- NPAD.DY
- NPAD.DZ
- NPAD.EA
- NPAD.EB
- NPAD.EC
- NPAD.ED
- NPAD.EE
- NPAD.EF
- NPAD.EG
- NPAD.EH
- NPAD.EI
- NPAD.EJ
- NPAD.EK
- NPAD.EL
- NPAD.EM
- NPAD.EN
- PAYCHECK.H
- PLUSHAD.A
- RAMSES.A
- RAPI.AN2
- RAPI.AO
- RAPI.AO1
- RAPI.AO2
- SAVER.B:DE
- SCHUMANN.D:DE
- SHADOW.A
- SHOWOFF.CJ
- SHOWOFF.CK
- SHOWOFF.CL
- SPANSKA.4250 Internet
- SPYVIR.181
- SWITCHER.I
- TAMAGO.A Brazil, very widespread
- TARAZONA.985
- TEMPLE.J
- TOTEN.B:DE
- TWOLINES.S
- TWOLINES.S1
- UGUR.1297
- UGUR.1320
- UKA.A
- VENENO.B:ES
- WAZZU.DG
- WAZZU.DH
- WAZZU.DI
- WPCB.2793
- WPCB.3207
- X97M/IMPORT.A
- XM/LAROUX.U
- XM/LAROUX.V
- XM/LAROUX.W
- XM/LAROUX.AA
- XM/LAROUX.AB
- XM/NINJA.A Japan
- YAKA.A
-
- ____________
- KNOWN ISSUES
-
- 1. When creating an Emergency Disk, in some cases,
- additional drivers must be loaded in order to access a
- driver specific hard drive (i.e. a compressed drive).
- Before modifying the Emergency Disk, please refer to
- your hard disk documentation for additional information
- on creating a boot disk.
-
- 2. If password protection is set for VShield or any
- scan task, when an associated program is launched, you
- will be prompted to verify the password. You must use
- the mouse to click in the text field to enter the
- password or click Cancel to exit. Keyboard strokes
- are not functional. This is a Microsoft issue as stated
- in Microsoft's Knowledge Base Article ID #Q84133.
-
- 3. If Move Infected File is selected on the Actions page,
- infected files will be moved to the directory specified.
- If the Windows Copy command fails during this procedure,
- a zero byte file size stamp may be left in the destin-
- ation directory when carrying out the Copy command.
-
- 4. The CTRL+C and CTRL+BREAK option to break out of DOS
- applications in a DOS window is disabled when you
- install VirusScan. This is to prevent a host of issues
- that would be caused by CTRL+C and CTRL+BREAK interfer-
- ing with VShield activity. Consequently, if a DIR
- command is executed in a DOS window, and then a CTRL+C
- or a CTRL+BREAK is executed, the DIR display will not
- be canceled and an incorrect DIR display may result.
-
- 5. If VShield detects an infected file that is decompress-
- ing in a DOS session and the DOS session is terminated,
- VShield as well as Pkunzip and any other program being
- run from the DOS window will be discontinued. Although
- the VShield icon will still be displayed in the Taskbar,
- VShield will be disabled. VShield must be re-enabled by
- restarting Windows to maintain maximum virus protection.
-
- 6. If the product is uninstalled while VirusScan
- (Scan16.exe) or the VirusScan Console (AVConsol.exe)
- are open, some files may not be removed (i.e.
- Scan16.exe, Mcscan16.dll, Mcgui16.dll, AVConsol.exe).
- If you try to delete the McAfee\Viruscan directory
- before restarting Windows, error messages will appear
- stating that the files are being used by Windows. Close
- all VirusScan related programs, excluding VShield,
- before uninstalling VirusScan.
-
- 7. The conversion utility preserves the scan targets
- but does not preserve the command-line parameters.
- When custom profiles include command-line parameters,
- the resulting task (.VSC file) will have one or more
- invalid scan items that will need to be manually
- updated.
-
- Command-line parameters in scan tasks must be manually
- added. Pre-existing profiles (.PRF files) will be moved
- to the target installation directory for reference
- purposes.
-
- 8. When scheduling multiple scan tasks through the
- VirusScan console, ensure that task schedules do not
- overlap. If the schedules overlap, only the first task
- will be implemented and tasks scheduled thereafter will
- be ignored.
-
- 9. If the AVCONSOLE.INI file is deleted and then recreated
- upon launching the AV Console, the default Scan16 task
- will change from "Scan Drive C" and "All Drives" to
- "VirusScan."
-
- 10. If you experience difficulties cleaning infected files
- with VirusScan for Windows, exit Windows and use
- SCAN.EXE or SCANPM.EXE, which are included in this
- product.
-
- ____________
- INSTALLATION
-
- * INSTALLING THE PRODUCT *
-
- 1. Take one of the following steps:
-
- - If you are installing from diskette or compact disc,
- insert the VirusScan for Windows 3.1x installation
- diskette or the CD-ROM.
- - If you are installing from files downloaded from a BBS
- or the McAfee website, decompress the zipped files
- into a directory on your local drive or the network.
-
- 2. Select Run from the File menu.
-
- 3. If you are installing from diskette, type: x:\SETUP.EXE
- (where x is the drive that contains the diskette).
- Click OK.
-
- If you are installing from compact disc, type:
- x:\win3x\SETUP.EXE (where x is the drive that contains
- the CD-ROM). Click OK.
-
- If you are installing from downloaded files, type:
- x:\path\SETUP.EXE (where x:\path is the location of the
- files). Click OK.
-
- 4. Follow the on-screen installation instructions to
- complete VirusScan installation.
-
-
- * PERFORMING A SILENT INSTALLATION *
-
- To perform a "silent" installation of this product,
- with minimal user interaction and with all default or
- "Typical" installation settings, add -s (i.e., SETUP.EXE -s)
- to the setup command when you install the product.
-
- Network administrators can customize the silent
- installation feature by following these steps:
-
- 1. Check the Windows directory to ensure that a
- file named SETUP.ISS does not already exist. If
- one does, rename it, back it up, or delete it.
-
- 2. Run SETUP.EXE with the -r switch, (i.e.,
- SETUP.EXE -r).
-
- 3. Select the components you want to install
- during the silent installation. Your choices will
- be recorded.
-
- 4. Finish the installation.
-
- Result: A SETUP.ISS file is created in the Windows
- directory that has your installation options recorded.
- Use this file to install all product files to the same
- installation directory on every client machine.
-
- The .ISS file specifies the installation directory under
- the [SdSetupType-0] header, szDir parameter, which was
- recorded in step 3. This overrides the default
- installation directory on each client machine, which
- might vary according to operating system. Having the
- same directory name on every client helps to ease
- administration in the future; for example, you might
- assign all client machines the directory C:\ANTIVIRUS.
-
- Note: If, however, you want to allow SETUP.EXE to
- determine where to locate the installed files, modify
- the SETUP.ISS file so that the target machine will
- disregard the szDir, as follows:
-
- A. Locate the section [SdSetupType-0] in the
- SETUP.ISS file and go to the line: Result = xxx.
- The actual value will most likely be 301, 302,
- or 303, depending on what options you selected
- during the ISS file creation process.
-
- B. Add 100 to this number so that, for example, 301
- becomes 401. This tells each target machine to
- disregard the szDir and assign a directory according
- to its own particular operating system.
-
- 5. Copy the installation files onto a local or mapped
- drive; then rename, back up, or delete the SETUP.ISS
- file.
-
- Note: You cannot perform a silent install from
- multiple media because the silent operation will be
- compromised when the install prompts the user for
- more media.
-
- 6. Copy the new SETUP.ISS from the Windows directory
- to the location of the installation files.
-
- Note: The file used for the silent installation,
- SETUP.ISS, is product-specific. For example, you
- cannot use a SETUP.ISS file created by a
- VirusScan for Windows 95 installation for a
- VirusScan for Windows NT installation.
-
- 7. Run SETUP.EXE with the -s switch (i.e.,
- SETUP.EXE -s).
-
- Note: If you do not specify a "recorded" answer for
- all dialog boxes during the initial installation, the
- silent installation will fail.
-
- 8. When the silent installation is complete, the machine
- reboots automatically.
-
-
- * PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 3.1x *
-
- Files located in the Install directory:
- =======================================
-
- 1. Installed for VShield/DOS/VirusScan:
-
- README.1ST = License and registration
- information
- CLEAN.DAT = Virus clean definition data
- NAMES.DAT = Virus names definition data
- SCAN.DAT = Virus scan definition data
- VALIDATE.EXE = McAfee file validation program
- WCMDR.EXE = Windows Commander program
- MCFDU.EXE = McAfee floppy disk utility
- (for Zenith machines only)
- PRF2VSC.EXE = Conversion utility program
- CONFIG.EXE = VirusScan configuration
- program
- SETBROWS.EXE = Set browser program
- INETWH16.DLL = Library files
- INETWH32.DLL = Library files
- MCGUI16.DLL = VirusScan Console library file
- WCMDR.INI = Windows Commander configuration
- settings
- WCMDRSIL.INI = unInstallShield helper
- configuration
- DEISL1.ISU = Uninstall file
- PACKING.LST = Packing list
- WHATSNEW.TXT = What's New document
- RESELLER.TXT = McAfee authorized agents
-
-
- 2. Installed for VShield:
-
- MCKRNL16.DLL = Tools library
- MCUTIL16.DLL = Run-time support library
- CONFIG.EXE = VShield Configuration Manager
- VSHWIN.EXE = VShield on-access engine
- CHKVXD.EXE = VShield virtual device driver
- checking utility
- UNVSHVXD.EXE = Virtual device driver
- UNVSHVXD.INI = Initialization file
- DEFAULT.VSH = Default VSH settings
-
-
- 3. Installed for DOS:
-
- EDISK.EXE = Emergency Disk creation utility
- EDISK.SCR = Emergency Disk file
- EDAT.1 = Emergency Disk data file
- EDAT.2 = Emergency Disk data file
- EDAT.3 = Emergency Disk data file
- EDAT.4 = Emergency Disk data file
- EDAT.5 = Emergency Disk data file
- EDAT.6 = Emergency Disk data file
- EMCLEAN.DAT = Emergency Disk virus clean
- definition data
- EMNAMES.DAT = Emergency Disk virus names
- definition data
- EMSCAN.DAT = Emergency Disk virus scan
- definition data
- GETREPLY.EXE = Emergency diskette program component
- SCAN.EXE = MS-DOS scan program
- SCANPM.EXE = Protected mode scanner
-
- 4. Installed for VirusScan:
-
- AVCONSOL.EXE = VirusScan console program
- SCAN16.EXE = VirusScan for Windows 3.1x
- on-demand scanner
- VIRLST16.EXE = Virus List program
- MCSCAN16.DLL = Library files
- SCAN16.HLP = VirusScan for Windows 3.1x
- online help
- AVCONSOL.HLP = VirusScan Console online help
- AVCONSOL.INI = VirusScan console
- configuration file
- DEFAULT.VSC = Default VSC settings
- INETWH16.DLL = Internet library help file
- INETWH32.DLL = Internet library help file
-
- Files located in WINDOWS\SYSTEM directory:
- ==========================================
-
- 1. Installed for VShield/VirusScan:
-
- CTL3D.DLL = 16-bit 3D Windows controls
- library (*)
- CTL3DV2.DLL = 32-bit 3D Windows controls
- library (*)
-
- (*) File will be installed upon installation of VirusScan
- if it does not already exist, or if an older version
- is found.
-
-
- 2. Installed for VShield:
-
- MCFSHOOK.386 = File system hook
- MCKRNL.386 = Scan engine device driver
- MCSCAN32.386 = Scan engine device driver
- MCUTIL.386 = Utility device driver
- VSHIELD.386 = VShield device driver
-
-
- * TESTING YOUR INSTALLATION *
-
- The Eicar Standard AntiVirus Test File is a combined effort
- by anti-virus vendors throughout the world to come up with
- one standard by which customers can verify their anti-virus
- installations. To test your installation, copy the following
- line into its own file and name it EICAR.COM.
-
- X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
-
- When done, you will have a 69- or 70-byte file.
-
- When VirusScan is applied to this file, it will report
- finding the EICAR-STANDARD-AV-TEST-FILE virus.
-
- It is important to know that THIS IS NOT A VIRUS. However,
- users often have the need to test that their installations
- function correctly. The anti-virus industry, through the
- European Institute for Computer Antivirus Research, has
- adopted this standard to facilitate this need.
-
- Please delete the file when installation testing is
- completed so unsuspecting users are not unnecessarily
- alarmed.
-
-
- * MANUALLY UNINSTALLING VIRUSSCAN *
-
- McAfee recommends using VirusScan's uninstall program
- provided. You can access the McAfee Uninstall icon from
- the McAfee VirusScan program group. If, however, the
- uninstall program (WCMDR.EXE) is not present on
- your system, follow the instructions outlined below to
- manually uninstall VirusScan.
-
- 1. Edit the AUTOEXEC.BAT file:
-
- 1. From the File menu, select Run and type SYSEDIT
- in the space provided. Click Okay.
- 2. Remove VirusScan from the path statement. The
- default path is C:\MCAFEE\VIRUSCAN.
-
- 2. In the SYSTEM.INI file, remove the following lines:
-
- device=MCSCAN32.386
- device=MCUTIL.386
- device=MCKRNL.386
- device=MCFSHOOK.386
- device=VSHIELD.386
-
- 3. Remove the following lines from the WIN.INI file:
-
- 1. After LOAD =, remove all references to VirusScan.
- The default line is C:\MCAFEE\VIRUSCAN\VSHWIN.EXE.
-
- 2. Remove [VIRUSCAN] WSCAN=C:\McAfee\VIRUSCAN\
- SCAN16.EXE.
-
- 3. Delete VirusScan icons and the McAfee VirusScan
- program group from Windows in the Program Manager.
-
- 4. Exit Windows and reboot your system.
-
- 5. When Windows comes back up, open the File Manager
- and delete the McAfee directory.
-
- _____________
- DOCUMENTATION
-
- For more information, refer to the User's Guide, included
- on the CD-ROM versions of this program or available
- from McAfee's BBS and FTP site. This file is in Adobe
- Acrobat Portable Document Format (.PDF) and can be viewed
- using Adobe Acrobat Reader. This form of electronic
- documentation includes hypertext links and easy navigation
- to assist you in finding answers to questions about your
- McAfee product.
-
- Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
- subdirectory. Adobe Acrobat Reader also can be downloaded
- from the World Wide Web at:
-
- http://www.adobe.com/Acrobat/readstep.html
-
- VirusScan documentation can be downloaded from McAfee's BBS
- or the World Wide Web at:
-
- http://www.mcafee.com
-
- For more information on viruses and virus prevention,
- see the McAfee Virus Information Library, included on
- the CD-ROM version of this product or available from
- McAfee's BBS and FTP site. A ViaGraphix Interactive
- Anti-virus Training program also is available on the
- CD-ROM version, or can be purchased from the McAfee
- website.
-
- __________________________
- FREQUENTLY ASKED QUESTIONS
-
- Regularly updated lists of frequently asked questions
- about McAfee products also are available on McAfee's
- BBS, website, and CompuServe and AOL forums.
-
-
- Q: I am installing new software and the instructions say
- that I need to disable my anti-virus software. How do
- I disable VShield without uninstalling it?
-
- A: Right click on the VShield icon, then click disable.
- This will disable VShield until you enable it or restart
- Windows.
-
-
- Q: What is the Parameters field of the Task Properties
- page used for?
-
- A: The field is provided to take advantage of
- command-line parameters for programs other than
- VirusScan. For example, a NotePad.exe task could
- be set to open a file by entering the filename
- (i.e., Whatsnew.txt) in the parameter field.
-
-
- Q: How can I create an Emergency Disk after VirusScan
- installation?
-
- A: You can create an Emergency Disk after installation by
- double-clicking the Emergency Disk Creation Utility icon
- in your McAfee VirusScan program group.
-
-
- Q: When I have an infected file, why does the infected
- counter increase by increments greater than one?
-
- A: The file system will typically access a file more than
- once. On each access, VirusScan scans the file and
- detects the infection.
-
-
- Q: Can I continue to use VirusScan for Windows 3.1x on my
- system after upgrading to Windows 95?
-
- A: VirusScan for Windows 3.1x can run on a Windows 95
- system; however, many key components, including VShield,
- will not be functional. If you upgrade your system to
- Windows 95, you should also upgrade your VirusScan
- software to VirusScan for Windows 95. As a licensed
- VirusScan user, you can upgrade your software for free.
- See your license agreement or contact your Network
- Administrator for details.
-
-
- Q: Can I update VirusScan's data files to detect new
- viruses?
-
- A: Yes. If you have Internet access, you can download
- updated VirusScan data files from the McAfee website,
- BBS, or other online resources. To download
- from the McAfee Web Site, follow these steps:
-
- 1. Go to the McAfee website (http://www.mcafee.com).
-
- 2. Select Update DAT File in the left column or frame.
-
- 3. Scroll down and click Download DAT File - FREE to
- update your virus definition files.
-
- 4. Data file updates are stored in a compressed form
- to reduce transmission time. Unzip the files into
- a temporary directory, then copy the files to the
- appropriate directory, replacing your old files.
-
- 5. Before performing any scans, shut down your
- computer, wait a few seconds, and turn it on again.
-
-
- Q: How do I scan compressed files?
-
- A: To scan compressed files with VirusScan: Prior to
- starting your scan, select Compressed Files from the
- VirusScan Main Window.
-
- To scan compressed files with VShield: Open the VShield
- Configuration Manager, click the Detection tab and click
- Compressed files.
-
- VirusScan and VShield are able to scan LZexe and PKLite.
- Files with *.zip, *.lzh, and other compressed formats
- are not scanned.
-
-
- Q: Is VShield TSR still enabled when I am in Windows?
-
- A: No. If VirusScan for Windows 3.1x is installed, the
- VShield TSR is disabled during Windows sessions.
-
-
- If you need additional assistance with downloading,
- contact McAfee Download Support at (408) 988-3832.
-
-
- ______________
- CONTACT McAFEE
-
- * FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *
-
- Contact McAfee's Customer Care department:
-
- 1. Corporate-licensed customers, call (408) 988-3832
- Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
-
- Retail-licensed customers, call (972) 278-6100
- Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
-
- 2. Fax (408) 970-9727
- 24-hour, Group III fax
-
- 3. Fax-back automated response system (408) 988-3034
- 24-hour fax
-
- Send correspondence to any of the following McAfee
- locations.
-
- McAfee Corporate Headquarters
- 2805 Bowers Avenue
- Santa Clara, CA 95051-0963
-
- McAfee Canada
- 139 Main Street, Suite 201
- Unionville, Ontario
- Canada L3R 2G6
-
- McAfee Europe B.V.
- Gatwickstraat 25
- 1043 GL Amsterdam
- The Netherlands
-
- McAfee (UK) Ltd.
- Hayley House, London Road
- Bracknell, Berkshire
- RG12 2TH
- United Kingdom
-
- McAfee France S.A.
- 50 rue de Londres
- 75008 Paris
- France
-
- McAfee Deutschland GmbH
- Industriestrasse 1
- D-82110 Germering
- Germany
-
- McAfee Japan Co, Ltd.
- Toranomon 33 Mori Bldg.
- 3-8-21 Toranomon
- Minato-Ku, Tokyo 105
- Japan
-
- McAfee Korea
- 135-090, 18th Fl., Kyoung Am Bldg.
- 157-27 Samsung-Dong, Kangnam-Ku
- Seoul, Korea
-
- McAfee South East Asia
- 7 Temasek Boulevard
- The Penthouse
- #44-01, Suntec Tower One
- Singapore 038987
-
- McAfee Australia
- Level 1, 500 Pacific Highway
- St. Leonards, NSW 2065
- Australia
-
- McAfee Latin America
- 150 South Pine Island Road, Suite 205
- Plantation, FL 33324
- USA
-
- Or, you can receive online assistance through any of the
- following resources:
-
- 1. Bulletin Board System: (408) 988-4004
- 24-hour US Robotics HST DS
-
- 2. Internet e-mail: support@mcafee.com
-
- 3. Internet FTP: ftp.mcafee.com
-
- 4. World Wide Web: http://www.mcafee.com
-
- 5. America Online: keyword MCAFEE
-
- 6. CompuServe: GO MCAFEE
-
-
- Before contacting McAfee, please make note of the
- following information. When sending correspondence,
- please include the same details.
-
- - Program name and version number
- - Type and brand of your computer, hard drive, and any
- peripherals
- - Operating system type and version
- - Network name, operating system, and version
- - Contents of your AUTOEXEC.BAT, CONFIG.SYS, and
- system LOGIN script
- - Microsoft service pack, where applicable
- - Network card installed, where applicable
- - Modem manufacturer, model, and baud, where
- applicable
- - Relevant browsers/applications and version number,
- where applicable
-
- - Problem
- - Specific scenario where problem occurs
- - Conditions required to reproduce problem
- - Statement of whether problem is reproducible on demand
-
- - Your contact information: voice, fax, and e-mail
-
- Other general feedback is also appreciated.
-
- Documentation feedback is welcome. Send e-mail to
- documentation@cc.mcafee.com.
-
-
- * FOR ON-SITE TRAINING INFORMATION *
-
- Contact McAfee Customer Service at (800) 338-8754.
-
-
- * FOR PRODUCT UPGRADES *
-
- To make it easier for you to receive and use McAfee's
- products, we have established a Reseller program to
- provide service, sales, and support for our products
- worldwide. For a listing of McAfee resellers near you,
- click Contact McAfee under the Information section on
- the McAfee website or see the RESELLER.TXT file included
- with this product.
-
-
-
-
-