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pcANYWHERE32 for Windows 95 and Windows NT Version 7.5 Copyright 1996 Symantec Corp. All Rights Reserved. 6/11/96 ====================================================================== Thank you for choosing pcANYWHERE32 If you experience problems with pcANYWHERE32, please check the manual and this document for any information that may pertain to your problem. If this information does not help, you can call Symantec Technical Support at (541) 465-8430. We also provide a support Bulletin Board at (541) 484-6669. Compuserve subscribers can contact Symantec Technical Support in the Symantec forum (GO SYMANTEC). ====================================================================== This file includes additions and changes to the printed manual. It also includes important upgrade, trouble-shooting and compatibility information. Please read this information before using pcANYWHERE. ====================================================================== 30-DAY TRIAL VERSION OVERVIEW ====================================================================== * The 30-day trail version will allow potential customers to test drive a fully functional version of pcANYWHERE32, with the following enhancements/constraints: * The user will not be able to re-install on the same machine (PC) after the 30-day time-out. The disks may be used on a different PC, however. * On startup, a dialog box will indicate the number of days until expiration. The user must press "I Agree" button in order to run the product. * During the last five (5) days of the trail period an additional dialog will remind the user of expiration and also offer purchase information. * In addition, to the above dialog boxes, the "About Box" of pcANYWHERE32 30-day version, will indicate the number of days left in the trial period. * This 30-day version will not allow for an administrator install. If you run setup /A it will display a message saying that it is not supported for evaluation. ====================================================================== INSTALLATION ====================================================================== NETWORK INSTALLATIONS * Administrators creating a pcANYWHERE32 NT workstation installation from a network drive need to alter the "Add Be A Host" template before workstation users begin to create Host session items. The default template setting "Run as a Service" should be unchecked if Host items files are stored on the network. Host files stored on a network drives will not launch if "Run as a Service" is checked. * In order to access Administrator options, a workstation install must be performed on the Administrator's machine. If the /A option is invoked without first installing a workstation, you will not be prompted for an Administrator password. * If Host or caller files are located on a network drive, you will not have access to the "Launch Host at startup" feature. WINDOWS NT ---------- * Because Windows NT allows varying access to protected files and services, installing and uninstalling pcANYWHERE32 should be performed by a user with Administrator privileges. * Windows NT 3.51 with Service Pack #4 To properly install pcANYWHERE32, use the following steps: 1. In the SYSTEM32 sub-folder of your Windows NT folder, rename SMSS.EXE to SMSS.OLD. 2. Copy SMSS.EXE located on "pcANYWHERE32 Disk 1" to the SYSTEM32 sub-folder. 3. Restart Windows NT. 4. Run pcANYWHERE32 Setup program. For more information, contact Microsoft Windows NT product support or look for article #Q148485 at http://www.Microsoft.com/kb. ====================================================================== COMPATIBILITY ====================================================================== OLDER VERSIONS OF pcANYWHERE ---------------------------- * pcANYWHERE 2.0x TCP/IP Hosts can be made visible to a pcANYWHERE32 Remote browse list in two different ways: 1. Specify the Host IP explicitly on the Remote TCP/IP browse list, located under Application Options, or 2. Enhance the older pcANYWHERE 2.0 Host with a file (AWCMTCP.DLL), available on the Symantec BBS or Symantec forum on CompuServe. * Simultaneous File Transfer and Remote Control is only supported between pcANYWHERE 7.5 or later Hosts and Remotes. * If you experience slow performance when connected to a pcANYWHERE 7.5 Host with an older version of pcANYWHERE (5.0 for DOS or 2.0 for Windows) try turning off the Remote's cache file. * Executing an AutoXfer(tm) procedure with a previous version of pcANYWHERE will "End session when finished" even when this feature is not enabled. * pcANYWHERE Access Server To perform file transfers when connecting to a pcANYWHERE Access Server Host, click "Remote Control" and start the file transfer after the connection has been made. * Configuration Conversion When converting pcANYWHERE configuration files under Windows NT, please note that all newly created session items with IPX as the connection type will be changed to SPX. The master password from a previous installation of pcANYWHERE 2.0x should be disabled before converting files. Data files configured as "Shared" under a previous Administrator installation of pcANYWHERE cannot be converted to pcANYWHERE32. WINDOWS NT ---------- * When connecting to a pcANYWHERE32 Host under NT, the Host user must already be logged-in before a successful AutoXfer can take place. * Owners of previous versions of pcANYWHERE may now take advantage of the pcANYWHERE32 feature "Send CTRL-ALT-DEL". Pressing CTRL-ALT-D while connected to a pcANYWHERE32 Host will emulate this feature. * For optimal performance under Windows NT 3.51, it is recommended that pcANYWHERE32 NT Hosts are configured to "Run as a Service". * Those who see a performance decrease when opening a DOS window on a pcANYWHERE32 NT Host can improve the speed by altering NT tasking, located under System in the Control Panel. The default setting should be changed from "Best Foreground Application Response Time", to "Foreground and Background tasks equally responsive". * If you have problems with your remote keyboard (such as non-ALT keys selecting menus) when connected to a pcANYWHERE32 NT Host, try individually pressing the ESC, Shift, ALT, or CTRL keys. NOVELL NETWARE -------------- * Multiple sessions using IPX connections are not currently supported under Microsoft Windows 95. * Windows NT To enable Remote File Transfer support with NetWare volumes, your Novell NetWare password should be the same as your Windows NT password. pcANYWHERE32 SPX Host lists are supported under Windows NT only if Novell Netware client for Windows NT is installed. SPX Host objects are currently not supported with the Novell NetWare Client32 for Windows NT installed. This also applies to pcANYWHERE32 Gateways where SPX is the inbound device type. MULTIPROCESSOR COMPUTERS ------------------------ pcANYWHERE32 has been tested on the following multiprocessor computers: Micron Millennia SMP Power Server (2 processors) Hewlett Packard Netserver (4 processors) Hewlett Packard Vectra XU (2 processors) If you are planning to use pcANYWHERE on another multiprocessor computer, Symantec recommends that you test pcANYWHERE on that computer before using it in a production environment. CAPI ---- AVM/A1 cards running the North American CAPI drivers (Windows 95) do not support channel bonding. Checking "Attempt Channel Bonding" in pcANYWHERE32 may produce unpredictable results. Contact AVM for information on updated drivers. If you plan to use channel bonding, make sure "attempt channel bonding" is enabled on the pcANYWHERE32 host. VIDEO ADAPTERS AND GRAPHICS ACCELERATORS ---------------------------------------- If you experience problems with a 3D graphics accelerator video adapter, you may need to disable some of the adapter's advanced accelerator features. Testing with the Matrox Millenium indicates that the PowerGDI Acceleration option should be disabled when the adapter is used with a pcANYWHERE32 Host. MODEMS ------ * If you experience connection problems using modems under WIN95, try lowering the default FIFO buffer settings, or changing the default data rate. These options are found in the modem's Connection property page, under the headings "Port Settings" and "Maximum Speed". * Some modems and direct-connect serial cables do not permit the DSR (Data Set Ready) signal to be set "high". In these cases, it is necessary to set a registry entry to ignore the state of the DSR signal. The key is: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\System Create a new DWORD entry named SerialIgnoreDSR and set its value to 1. SERIAL PORT HARDWARE -------------------- Many older and low-end PC's use 8250 UART chips for their serial ports. These chips do not adequately support large amounts of data at high data rates. To get the best performance from pcANYWHERE and other communication applications, you should use a serial I/O card with a 16550A UART or similar chip. These are available at many computer stores. TCP/IP HOST NAMES ----------------- When specifying TCP/IP Host names to connect to, lowercase extended ASCII characters (e.g. "÷") cannot be used, or the name will not appear on the list of available Hosts. WinFAX AND pcANYWHERE HOSTS --------------------------- In order for WinFax to give control of an incoming telephone call to a waiting pcANYWHERE32 Host, the WinFax feature "call discrimination" must be enabled. For more information, consult your WinFax User Manual. If you are using Delrina's Wincomm Suite follow the procedure below: 1. In Winfax, click on "Setup" drop down menu and then click on "Receive". 2. Enable "Call discrimination" 3. Enable "Automatically answer incoming calls" 4. Click on OK. If you are using Delrina's Winfax 7.0 standalone, you will need to modify the Windows Registry. If you do not know how to do this, check your Windows 95 or Windows NT documentation. 1. Run REGEDIT and edit the key: HKEY_CURRENT_USER\Software\Delrina\Commsuite\7.0\Modems\Modem# 2. Set "DataCapable" to 1. 3. Set "CallDiscriminationSupport" to one of the values below: Value Description 1 FAE...ATO (recommended value) 2 FAA...ATO 3 FAE 4 FAA The following values are NOT supported in the October 31,1995 release of WinFAX but are in later releases: 9 FCLASS=1 FAE...ATO 10 FCLASS=2 FAA...ATO 11 FCLASS=1 FAE 12 FCLASS=2 FAA 4. Close REGEDIT. 5. In Winfax, click on "Setup" drop down menu and then click on "Receive". 6. Enable "Automatically answer incoming calls". 7. Click on OK. Check the TELEPHON.INI that is in the WINDOWS directory. Make sure that the [HandoffPriorities] section is as follows: [HandoffPriorities] RequestMakeCall=DIALER.EXE datamodem=wfxmod32.exe, unknown= g3fax=wfxmod32.exe, Run WinFAX or the Commbar utility. Start the pcANYWHERE32 Host. WinFAX 7.0 will answer the call. If it is a FAX call, WinFAX 7.0 will handle it. If it is a data call, WinFAX 7.0 will hand the call off to pcANYWHERE32. ====================================================================== CORRECTIONS AND ADDITIONS ====================================================================== CALLER SECURITY OPTIONS ----------------------- * Under Security Options, the feature "Prompt to confirm connection" will only function for those callers that are not SuperUsers (that is, those who have individual caller privileges defined). SCRIPT LANGUAGE --------------- * The script command "LOAD CONFIG" is no longer supported. Use the commands "LOAD ONLSVCINFO" or "LOAD HOSTINFO" instead. * Scripts may be executed from the command line by using the following syntax: AWREM32.EXE <scriptname> The <scriptname> must include the path, and the extension ".SCR". OLE --- * pcANYWHERE Host objects do not support OLE when they are "Run as a service." Disable this feature when launching Host objects embedded within other applications or run from the file manager. * The OLE service must be installed and activated under Windows NT 3.51 before installing pcANYWHERE32. REMOTE NETWORKING ----------------- After successfully configuring a Remote Networking item, a pcANYWHERE32 Remote Control item named "RAS" is created in the Remote Control window. This item is not to be used for your dial-up networking connections. Click "Remote Networking" and choose the appropriate item. DRIVE SECURITY -------------- * Do not restrict access to the pcANYWHERE installation directory by setting callers' security privileges to "No Access". Callers must be given read-access to these files. * Drive Security is not supported by pcANYWHERE32 under Windows NT. If you need security, use an NTFS partition and allocate rights to users with the Administrative Tools included in NT. TCP/IP HOST BROWSE LIST ----------------------- The pcANYWHERE32 TCP/IP driver now supports browsing for Hosts at connection time. While the default configuration of this feature will work fine for most users, you may need to make some adjustments on your system. To do this, you will need to use the Windows Registry Editor. See your Windows documentation for more information. The following Registry items affect the ability to browse and connect to pcANYWHERE32 TCP/IP Hosts: TCPIPBrowseDelay - Allows the user to set the delay used when creating the Remote's browse list. For a RAS connection, start with a setting of 11. If the complete Host list is not received over a WAN connection, start this value at 1 and increase until the entire Host list is displayed. DisplayInHostList - This item can be altered for pcANYWHERE32 Hosts that do not wish to appear in a Remote's browse list, when the Remote is scanning the network. The default for this setting is 1. To keep the Host from being displayed on a browse list, assign the registry key a value of zero. TCPIPConnectIfUnknown - Use this feature if your Internet service provider filters directed packets. Test this by specifying a known pcANYWHERE32 Host in the TCP/IP Host list. If the status remains "unknown", set the DWORD to a value other than zero. (Connecting to a Host whose status is known, but is actually busy, will correctly result in a blank screen). To add or modify these Registry entries, use the following steps: 1. Run the Registry Editor (REGEDIT.EXE) 2. Edit the key: HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\System 3. Create or edit the DWORD value with the TCP/IP browse option name. 4. Assign the desired value to the entry. TCP/IP FIREWALL SECURITY ------------------------ Network administrators may configure their network security to allow TCP/IP connections over the Internet. pcANYWHERE32 uses two ports, 5631 and 5632, which must be left open by the system administrator to allow connections through the firewall. SCHEDULING AutoXfer(tm) ----------------------- An AutoXfer can be scheduled to run whenever is convenient for you. Follow these steps to create an unattended file transfer: 1. Create an AutoXfer procedure for a Remote Control item. See your manual for a complete description of this process. The procedure should have the "End session when finished" option selected. 2. Using a scheduling program (for example the Microsoft System Agent which is part of the Windows 95 Plus! pack, or the Norton Program Scheduler), schedule the Remote Control item you used in step one. The item will be a file with the extension .CHF (for example, DIRECT.CHF). By default, pcANYWHERE creates items in the DATA folder in the folder pcANYWHERE is installed in (e.g. C:\Program Files\pcANYWHERE\data).