Net Power 2000 #2

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Text File | 1999-12-16 | 28.1 KB | 555 lines

CD-Runner Troubleshooting ------------------------- CD-Runner has been thoroughly tested and debugged to make it as universally compatible and user-friendly as possible. In the event that you do encounter difficulties, below is a brief guide to troubleshoot and fix some common problems. Troubleshooting Index --------------------- A) CD-RUNNER HANGS DURING INITIAL SETUP B) SETTING THE DEFAULT WINDOWS CD PLAYER C) PROBLEMS WITH AUTOPLAY CD-ROMs D) UNABLE TO USE AUDIO CD PLAYER and/or CD-ROM RUNNER E) UNABLE TO SPECIFY CD-ROM DRIVE LETTER(S) F) CD CHANGER / MULTIPLE CD-ROM DRIVE ERRORS G) CD-RUNNER SETUP CHANGES DO NOT ALWAYS WORK H) DEFAULT CD-RUNNER VOLUME CONTROL SLIDERS INOPERATIVE I) TRACK TITLE/TIME DISPLAY INCORRECTLY WHEN CD PLAYER MINIMIZED J) AUDIO CD NOT RECOGNIZED AFTER IT IS ENTERED IN THE LIBRARY K) WINDOWS AUTOPLAY PROBLEMS L) EJECTING A CD-ROM OR AUDIO CD HANGS THE SYSTEM M) PROBLEMS WITH PLAYING OR HEARING AN AUDIO CD N) WHAT IS THE CDDB? O) PROBLEMS WITH SUBMISSIONS TO THE CDDB P) GUIDELINES FOR SUBMISSIONS TO THE CDDB Q) INTERMITTANT PLAYBACK FROM AUDIO CD R) UNABLE TO ACCESS EMAIL AND/OR BROWSER AFTER CD-RUNNER INSTALLED S) PROBLEMS WITH QUICKTIME, VIDEO CD, MPEG (INCLUDING MP3) PLAYBACK T) PROBLEMS WITH WINDOWS NT 4.0 U) PROBLEMS WITH MULTIPLE CD-ROM, CD-R and/or DVD DRIVES ------------------------------------------------------------------------------- A) CD-RUNNER HANGS DURING INITIAL SETUP CD-Runner has been thoroughly tested to perform reliably on Windows 95, 98 and NT 4.0(sp3 or later). In the event that you are encountering difficulties installing CD-Runner, there are three likely reasons: automatic drive ID issues, problems with your video and/or monitor drivers, or incompatible and/or corrupted Windows system files. Note that CD-Runner is *far* from the average CD player application; it supports CD-ROMs, Audio CDs, Enhanced Audio CDs, and more importantly up to 23 CD-ROM drives (CD-ROM changer or multiple CD-ROM drives). Because of this, in rare cases the automatic drive ID built into CD-Runner for CD-ROM changers may conflict with some CD-ROM drives. First try re-installing CD-Runner, and when prompted "Do you wish to have CD-Runner automatically search for your default CD-ROM Drive?", select "No". Manually enter your correct CD-ROM primary drive; this resolves the "hanging" problem in most systems. If the above fails, then select the correct video board and/or monitor type(s) in the Windows Control Panel / Display / Settings / Advanced section, and if necessary install the latest driver(s) available (usually available for download over the Internet). If the above fails, then you may have to re-install CD-Runner or re-install Windows to replace incompatible or corrupted system files. You may also need to install the latest service pack update from Microsoft for the version of Windows which you are using (95, 98, NT). You should also check our support page on our web site (www.cdrunner.net) for the latest support information. ------------------------------------------------------------------------------- B) SETTING THE DEFAULT WINDOWS CD PLAYER During installation, CD-Runner will set itself as the default Windows audio CD player. If for any reason this setting is changed (e.g. if you installed a different CD player), then you must change your system setting if you wish to use CD-Runner as your default player. To register CD-Runner to be used by the Windows Autoplay feature, select "My Computer", "View", "Options", "File Types", and "AudioCD"; highlight "Play", click "Edit" and in the "Application Used..." line type: C:\CDRUNNER\CDLAUNCH.EXE (or if using a different directory enter the correct name). If you wish to remove the Windows CD Player from your hard drive (it can easily be re-installed later from the Windows CD-ROM): select "Control Panel", "Add/Remove Programs", "Windows Setup", "Multimedia", un-check CD-Player and click OK. ------------------------------------------------------------------------------- C) PROBLEMS WITH AUTOPLAY CD-ROMs If you encounter problems with your system hanging or Windows attempting to run other programs while CDs are loaded, you may modify your CD-ROM properties: select "Control Panel", "System", "Device Manager", "CDROM", double-click CD-ROM drive, "Settings", "Options", un-check Auto Insert Notification and reboot your system as instructed. This has been found to correct many CD-ROM drive incompatibility problems. ------------------------------------------------------------------------------- D) UNABLE TO USE AUDIO CD PLAYER and/or CD-ROM RUNNER First of all, enter the CD-Runner "Setup" and verify that both the Audio and CD-ROM Runners are enabled. In the event that you are unable to access these menu items, it is possible that these devices may not be properly set up on your system. Here is a brief guide on how to correct this problem: To use the CD-ROM Runner and/or Audio CD Player, you must have a properly installed CD-ROM drive, an "MCI CD player" driver loaded, and the proper connection between your CD-ROM drive and sound board. To verify that your CD-ROM drive is installed properly, place a CD-ROM (NOT an Audio CD) into the drive and attempt to view the files using the Windows Explorer or a similar utility. If you are able to view the files, then your CD-ROM drive is properly installed. If you cannot view files, then you must obtain and setup the proper drivers (SCSI, MSCDEX, etc.) and/or fix whatever hardware problem might exist. Next, try to verify that the CD Audio driver is enabled; access the Windows Control Panel - Multimedia option, and click the Advanced tab. In the Multimedia devices list, click the plus (+) sign next to the Media Control Devices. If the CD Audio Device does not appear in the list, then the driver is not installed (see below). If it does appear, then click the CD Audio Device followed by the Properties button. In the properties dialog box, click "Use This Media Control Device". If the CD Audio driver is not currently installed, access the Control Panel and click the Add New Hardware option. When prompted if you wish to have Windows 95 search for your hardware, click No, then click Next. In the Hardware Types list, click Sound, Video and Game Controllers, then click Next. Click Microsoft MCI in the Manufacturers list, then click CD Audio Device in the Models list, followed by Next. Click Finish when done. ------------------------------------------------------------------------------- E) UNABLE TO SPECIFY CD-ROM DRIVE LETTER(S) If you experience an error attempting to specify a CD-ROM drive in the Setup Section, exit CD-Runner and place a CD-ROM into the primary CD-ROM drive (NOT an Audio CD!). If you are using multiple CD-ROM drives, the primary drive may be set to any valid CD-ROM drive letter. Repeat the setup procedure with a CD-ROM in the primary drive. ------------------------------------------------------------------------------- F) CD CHANGER / MULTIPLE CD-ROM DRIVE ERRORS CD Changer problems: as discussed elsewhere, the CD-ROM Runner supports up to 23 drives - this has been found to be very reliable with most brands of CD changers. The Audio CD Runner *may* not work with some brands of changers however. This is because manufacturers use custom hardware and software to access their drives. While we make absolutely no guarantee that the Audio CD Runner will work with changers, some users have been able to setup their primary CD-ROM drive as the first drive letter, followed by their changer drives. In addition, others have been successful using their first changer drive as their primary Audio CD drive. "Your mileage may vary though", so be sure to "try before you buy!" If you have more than one CD-ROM drive, when playing an Audio CD it must be loaded into the primary or first drive found (e.g. for multiple SCSI CD-ROM drives, the drive with the lowest SCSI ID number). This is because if you are not using a CD-ROM changer, the CD audio signal is usually fed from the primary drive to the single CD Audio input on your sound board. Also, when switching between different disc types (CD-ROMs and Audio CDs) you may have to use the "Search" option at least once to scan all of the available CD-ROM drives/discs. This only applies to some systems with multiple CD-ROM drives and depends on the CD Audio driver ("old DOS MSCDEX" or "new Windows 95 CDFS") and hardware BIOS settings. ------------------------------------------------------------------------------- G) CD-RUNNER SETUP CHANGES DO NOT ALWAYS WORK Depending on your hardware and CD-Runner setup options, some changes will not take effect until the next time CD-Runner is run. This is similar to making changing in your Windows setup, where a reboot may be required to allow changes to take effect. If for example changes to the default volume control method are made in the CD-Runner setup section, then depending on your system you may have to exit CD-Runner and re-run it to show the new default settings. Note that for the volume control example above, you may right mouse click directly on the volume control or "mixer command button" to toggle between the different possible volume control modes. ------------------------------------------------------------------------------- H) DEFAULT CD-RUNNER VOLUME CONTROL SLIDERS INOPERATIVE CD-Runner uses fairly common techniques to access sound boards; although most systems work well, sometimes even these universal routines fail. Our approach has been not to custom code a fix for specific boards, since different revision numbers of the same board do work. If the built-in CD-Runner Volume Control does not work, then you may disable the audio CD/MIDI volume control sliders in the setup section. The Windows Volume Control (or your favorite mixer application) will be used instead. Also note that you can switch between CD-Runner volume controls and an external mixer or Windows volume control by right-mouse-clicking the volume control or icon itself (on the faceplate). You may also use the "Force Windows Compatible" volume mode; this technique normally works, but is slightly slower in responding to volume inputs and does not allow for balance changes (e.g. left & right sliders are locked into the same position). We have also found that installing the latest driver for your sound board (usually available for download over the Internet) resolves many of these problems; in some rare cases, we have also found that installing an older driver which matches the revision or "vintage" of your sound board works when the latest driver does not. ------------------------------------------------------------------------------- I) TRACK TITLE & TIME DISPLAY INCORRECTLY WHEN CD PLAYER MINIMIZED/RESTORED While the CD-Runner audio CD faceplate is minimized, you will be able to play music while working in other Windows applications. If another application uses the same Windows timers which CD-Runner uses, you may experience an inaccurate time and track display when returning to CD-Runner. Although this is a rare situation, it may occur when using some communications applications. To reset the time and track to the proper display, simply press the track which is currently playing and if desired click on the time status bar to move to a different track position. ------------------------------------------------------------------------------- J) AUDIO CD NOT RECOGNIZED AFTER IT IS ENTERED IN THE LIBRARY Some computers require a reboot after the initial CD-Runner setup (first time only) for Audio CDs to be correctly identified afterwards. ------------------------------------------------------------------------------- K) WINDOWS AUTOPLAY PROBLEMS If you plan to play Audio CDs using CD-Runner, then you may have to disable the Windows Audio CD "Autoplay" feature. This is normally automatically setup for you during the initial CD-Runner installation. To disable the Autoplay, select "My Computer", "View", "Options", "File Types", and "Audio CD". Click on "Play" (in the Actions box) and select the "Set Default". "Play" will appear in bold if Autoplay is enabled, or in regular (non-bold) text if it is disabled. ------------------------------------------------------------------------------- L) EJECTING A CD-ROM OR AUDIO CD HANGS THE SYSTEM This will only happen if you are operating a CD-ROM drive without an updated driver from the manufacturer. Check with your manufacturer's BBS or internet web site to obtain the latest drivers, and verify that they have been properly installed. ------------------------------------------------------------------------------- M) PROBLEMS WITH PLAYING OR HEARING AN AUDIO CD Correcting Problems with Playing or Hearing an Audio CD When you are unable to hear an audio CD being played, it is commonly due to one or more of the following problems: The CD-ROM drive is not installed properly. An MCI CD audio driver is not installed. The CD-ROM drive and the sound card are not connected. o The CD-ROM drive is not properly installed. Place a data CD in the CD-ROM drive and make sure you can view the files in Windows Explorer or list the files at the command prompt. If you can, then the CD-ROM drive is properly installed. If not, verify your disk drivers (ESDI, SCSI, Proprietary, MSCDEX) and make the appropriate configuration changes so that you can view the files on a data CD. o The CD audio MCI driver is not installed. In Media Player, make sure that the option named CD Audio appears in the Device menu. If not, then the CD audio MCI driver is not installed or not enabled. To verify the CD audio MCI driver is enabled In the Multimedia option in Control Panel, click the Advanced tab. In the Multimedia Devices list, click the plus (+) sign next to Media Control Devices. If CD Audio Device (Media Control) does not appear in the list, the driver is not installed. See the following procedure for instructions: Click CD Audio Device (Media Control), and then click the Properties button. In the properties dialog box, click Use This Media Control Device. To install the CD audio MCI driver, in the Add New Hardware option in Control Panel, click No when prompted to have Windows 95 search for your hardware, and then click the Next button. In the Hardware Types list, click Sound, Video And Game Controllers, and then click the Next button. Click Microsoft MCI in the Manufacturers list, and then click CD Audio Device (Media Control) in the Models list. Click the Next button. To complete the installation, click the Finish button. o The CD-ROM is not connected to the sound card. If the CD-ROM is playing and there is no sound coming from the sound card speakers, try plugging the speakers or headphones into the audio jack on the face of the CD-ROM drive. If you get sound, then check the internal or external audio connection between the CD-ROM drive and the sound card. ------------------------------------------------------------------------------- N) WHAT IS THE CDDB? The CDDB is a large and growing public database containing audio CD information (e.g., artist/title, song titles, liner notes, etc.). To use the CDDB, you must have an Internet connection to retrieve CD information online. The local download of the CDDB has been discontinued for size reasons. The xmcd Motif CD player and the CD Database concept have been developed by: Ti Kan (email: ti@cddb.com) The Internet CDDB server software has been developed by: Steve Scherf (email: steve@cddb.com) xmcd web site: http://sunsite.unc.edu/~cddb/xmcd/ CDDB server web site: http://www.cddb.com/ CDDB ｩ and XMCD ｩ Copyrighted by Ti Kan. Internet CDDBD ｩ servers Copyrighted by Steve Scherf. The use of and integration of the CDDB into CD-Runner has been expressly granted to Beyond Software by Ti Kan. Many thanks to Steve Scherf for his help with implementing CDDB server support into CD-Runner. ------------------------------------------------------------------------------- O) PROBLEMS WITH SUBMISSIONS TO THE CDDB CD-Runner has been designed to thoroughly filter any audio CD information input before allowing it to be submitted to the CDDB. This is to try to ensure that the data submitted is in the correct CDDB format or style to avoid rejections or bad entries. For example, control characters (non-text characters) are automatically deleted from the input stream. Before you submit to the CDDB, verify that your entry does not already exist in the CDDB. If the CD information is already entered in the CDDB, then you do not submit unless you are making corrections in the original entry. To submit to the CDDB, CD-Runner forces you to fill in artist, CD title, and at least one song title. The reason that "all" song titles are not required is because some CDs do in fact have tracks with blank song titles. You should however fill in all available song title information. You may also opt to enter liner notes, composer and/or label information. CD-Runner will also check the music category (e.g. classical, jazz, rock etc.); if you have chosen a type of rock category in CD-Runner (e.g. hard rock, soft rock, classic rock etc.) then CD-Runner will automatically translate this into the CDDB "rock" category. If the CD-Runner category does not match any of the CDDB categories, then you will be prompted to pick a suitable entry before you are allowed to submit to the CDDB. Submissions are sent via a specially formatted email message. CD-Runner does this for you when you submit the entry. Please note that if your entry is accepted, you will not receive any sort of notification. Entries that fail to meet the required criteria for acceptance are rejected, and an email rejection notice will be sent to you. If you receive a "rejection email" from the CDDB, first try to correct the error condition as listed. You may also contact us directly for help. Finally, please remember that the CDDB is a public (free) database intended for the use and enjoyment by all; if you encounter an audio CD not yet entered in the CDDB, then by all means show your support and enter the information for it. The continued growth and success of the CDDB greatly depends on your support by submitting accurate and frequent entries! ------------------------------------------------------------------------------- P) GUIDELINES FOR SUBMISSION TO THE CDDB What are the guidelines for adding entries to the (CDDB) database? Please use the following conventions when submitting entries to this database: CD-Runner will automatically enter the "Artist / Disc Title" format when making a submission. The slash and spaces before and after are also automatically added for you. Be sure not to use a slash in the disc title though; For example, if you have a disc with "Jorge Bolet" performing "Franz Liszt" called "Liszt / The Piano Works Disc 1", DO NOT enter it as: "Franz Liszt / Jorge Bolet / Liszt / The Piano Works Disc 1" ...instead enter it as: "Franz Liszt - Jorge Bolet / Liszt - The Piano Works Disc 1" You could also just remove the composer altogether, because it's redundant: "Jorge Bolet / Liszt - The Piano Works Disc 1" If the artist is more than one word, do not separate the words with a comma. For example, if the artist is "Louis Armstrong", do not enter it as: "Armstrong, Louis". If the artist name and disc title are the same, or if there is no artist name or disc title, then you should only enter the one unique title with no separating slash. For example, the album "Led Zeppelin" by "Led Zeppelin" should simply appear as "Led Zeppelin", not "Led Zeppelin / Led Zeppelin" or "Led Zeppelin /". If there are more than one artist appearing on a CD, such as on compilations, the individual artists' names should appear in the "Artist / Song Title" format in each track title. For example, If the song "Another Brick in the Wall, Part II" by "Pink Floyd" is on track 1 of a disc, and "Stairway to Heaven" by "Led Zeppelin" is on track two, then the data for track 1 should look like this: Pink Floyd / Another Brick in the Wall, Part II ...and the data for track 2 should look like this: Led Zeppelin / Stairway to Heaven If you want to add more information than the artist name for a particular track, you should use the CD-Runner liner notes, composer and/or label fields, which are translated into CDDB compatible "extended data" fields. Such information might include the artist, composer, recording date, movement name (in the case of classical), et cetera. Capitalize the first letter of each word only. Do not use upper case for whole words unless it's absolutely necessary. Please verify that all spelling is correct before submitting an entry. Submit to the appropriate category. Currently the following categories are recognized by the CDDB server: blues (self explanatory) classical (self explanatory) country (self explanatory) data (ISO9660 and other data CDs) folk (self explanatory) jazz (self explanatory) newage (self explanatory) reggae (self explanatory, includes "ska") rock (incl. funk, soul, rap, pop, industrial, metal, etc.) soundtrack (movies, shows, game CDs with playable audio tracks) misc (others that do not fit the above categories) Note that CD-Runner will automatically attempt to match it's category to the appropriate CDDB category for you (although you have to option to over-ride this if desired). Do not send Track Lyric information to the CDDB (copyrighted material!). Do not send entries that are not completely filled-out (i.e., empty track titles, etc.). ------------------------------------------------------------------------------- Q) INTERMITTANT PLAYBACK FROM AUDIO CD Although very rare, there have been isolated reports of intermittant Audio CD playback where the track being played stops (and may restart from the beginning). In almost every case, the PC hardware is the cause (using old 486 & 386-based systems, faulty CD-ROM drives etc.). CD-Runner is by design a big application which uses lots of CPU resources while running, and older (slower) hardware simply can't keep up. If this occurs on your system, you may be luck enough to simply unload all other applications while using CD-Runner. Communications programs have been found to be particularly problematic, and should be the first type of program unloaded if you suspect that your CPU is maxxed out. You may unload programs by pressing keys "Ctrl" + "Alt" + "Del" together to bring up the Windows close program dialog box. Close everything but "Explorer" and see if CD-Runner works correctly. ------------------------------------------------------------------------------- R) UNABLE TO ACCESS EMAIL AND/OR BROWSER AFTER CD-RUNNER INSTALLED CD-Runner uses an industry standard Microsoft Winsock file; this files is found in your Windows\System directory, and are named something such as "wsock32.dll", or "mswinsck.ocx". Because many different versions of these files exist, problems arise when newer versions are not 100% backwards compatible. If after installing CD-Runner your Email and/or Web Browser applications do not work, then probably one of these files has been replaced with a newer incompatible version. Usually renaming these files and re-installing your mail and/or Web browers applications solves the problem. You may also use the CD-Runner uninstaller to restore just the winsock file itself if you used the "Backup" option during installation. If the CDDB access using CD-Runner fails to work after changing the above system files, then you may have to use the "HTTP servers" (see the CDDB setup section) which does not use these files. ------------------------------------------------------------------------------- S) PROBLEMS WITH QUICKTIME, VIDEO CD, MPEG (INCLUDING MP3) PLAYBACK Microsoft ActiveMovie (also known as DirectShow, included in DirectX Media RunTime) must be installed and working properly to play QuickTime (MOV), Video CD and MPEG (including MP3) file types. NOTE: proper operation can be verified by playing these files with the Windows media player; if it plays the files OK, CD-Runner will also. The correct Microsoft ActiveMovie files are included in the latest Internet Explorer. You may also download the following free from Microsoft's web site: o For Windows 95/98, download the latest Directshow/DirectX Media Runtime from: http://www.microsoft.com/directx/resources/enddl.htm o For Windows NT 4.0, download the latest DirectX3 (service pack 3) from: http://backoffice.microsoft.com/downtrial/moreinfo/nt4sp3.asp Users have also found that installing the latest Microsoft Media Player will fix the problems above. o For Windows 95/98/NT 4.0, download the latest Media Player: http://www.microsoft.com/windows/mediaplayer/download/default.asp In addition, only industry standard 128 KBps / 44 KHz MP3 files are supported. Other formats *may* work, but we do not guarantee that they will. Home recorded MP3 files not conforming to the industry standards are usually the cause of MP3 playback problems. For MP3 playback, you may also use the external link to Winamp to play a single file or to create a winamp m3u playlist ("on-the-fly") for multiple files. ------------------------------------------------------------------------------- T) PROBLEMS WITH WINDOWS NT 4.0 If you are having problems with Windows NT 4.0, try the following: o Log on as "Administrator" before installing CD-Runner o Run Scandisk or a similar utility to ensure that your hard drive is OK o Run a virus scanner with the latest virus DAT files to ensure that a virus is not your problem o Download and install the latest service pack 5 (sp5) or later from Microsoft o If the volume sliders do not operate properly, use the "Force Windows Compatible" volume option in the CD-Runner setup section; note that you must have the standard Microsoft "SNDVOL32.EXE" in your Windows directory for this force mode to work o If multiple instances are a problem, try the "Exit CD-Runner when CD ejected" option in the CD-Runner setup section, Advanced 1 tab o Close all other programs using the task manager to see if another is conflicting o Download and install the latest NT4 drivers for your Video and Sound Boards ------------------------------------------------------------------------------- U) PROBLEMS WITH MULTIPLE CD-ROM, CD-R and/or DVD DRIVES If you are using multiple CD-ROM & CD-R drives, CD-Runner will use the first drive seen by Windows as the primary drive for Audio CDs. In many cases, you may want to use your CD-ROM drive as your primary CD-Runner Audio CD drive; to accomplish this, you must assign the CD-ROM drive a "lower" drive letter than the CD-R drive (e.g. D=CD-ROM, E=CD-R). To change the drive letter assignments: 1. From "My Computer", double-click "Control Panel" 2. From Control Panel, double-click "System" 3. Click "Device Manager" on the System Properties screen 4. Click the "+" (plus) sign to the left of "CDROM" - this will display your CD-ROM drive(s) 5. Double-click your CD-ROM drive - this will display the properties screen 6. Click the "settings" tab - this will display your current drive letter 7. Change the reserved drive letters as necessary for your system; NOTE: to make your CD-ROM drive the "D" drive, enter "D" for both the start and end drive letters 8. Repeat this procedure for your CD-R drive, reboot & verify that the CD-ROM drive letter is "less" than the CD-R drive (e.g. D=CD-ROM, E=CD-R) If this works OK, run the CD-Runner setup, access the "CD-ROM Drive(s)" tab, and verify that the primary drive letter is now the correct CD-ROM drive. In rare cases you may have to physically change your hardware to accomplish a change of drive letters assigned (it's actually easier than it sounds - for a SCSI system you just change the SCSI numbers on the drives, lower number for CD-ROM drive).