PC World Plus! (NZ) 2001 June/HDC50.iso/browsers/ie55/FLAT/WIN32/EN/IE_S5.CAB/IE_5.CAB/support.txt

Text File | 2000-10-20 | 33KB | 1,108 lines

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              Microsoft Internet Explorer 5.5
                     README for Support
                         June 2000
-------------------------------------------------------

(c) Copyright Microsoft Corporation, 2000


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HOW TO USE THIS DOCUMENT
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CONTENTS
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MICROSOFT PRODUCT SUPPORT SERVICES
 Home User or User in Small, Medium, or Large Organization
 Administrator in Small or Medium Organization or IT Professional
 System Administrator or User in Large Enterprise
 Microsoft Certified Solution Provider
 Developer
 Reseller or Consultant
MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE
 Contacting a Microsoft Subsidiary
------------------------------


MICROSOFT PRODUCT SUPPORT SERVICES
==================================

If you have a technical question about Microsoft« Internet Explorer,
refer to the Getting Started manual, check the Readme documents, or
consult Help. If you still have a question:

Help is available from many different sources.  Please take the time
to read the following so we may direct you to the most appropriate help
source for you, depending on the type of user you are and how you are
using this product.

The services and prices listed here are available in the United States
only. Support outside the United States may vary. MicrosoftÆs support
services are subject to MicrosoftÆs then-current prices, terms, and
conditions, which are subject to change without notice.


Home User or User in Small, Medium, or Large Organization
=========================================================

SELF-HELP
---------
Help Yourself with Microsoft Personal Online Support -- designed
specifically for home users and individuals! Go online and get the most
up-to-date answers swiftly and easily.  Here, everyone can use simple
self-help tools or search a wide variety of technical information.
Connect to Online Support at:  http://www.microsoft.com/support


ASSISTED SUPPORT
----------------
No-Charge Assisted Personal Support

If you acquired this product as a stand-alone retail product, you are
eligible for 2 no-charge assisted Personal Support incidents for this
product during regular business hours.  You can receive no-charge Personal
Support via the Web or telephone.  When submitting incidents,
please be prepared to provide your Product ID ("PID") number.

For Desktop Operating Systems, the PID is a 20-digit number that can be
found in two easy steps:

  1) Right-click the My Computer icon on the desktop.
  2) Click Properties. PID is found under Registered To on the
     General tab.

For Hardware, PID is a 20-digit number that is typically located on the
bottom of the hardware device or within the battery compartment of the
hardware.

For users in organizations:  Some organizations have their own helpdesk or
internal support organization that provides support to their employees.
Check with this group first for your technical support.  In addition,
Web-based self-help support is available direct from Microsoft at:
http://support.microsoft.com/directory as well as paid assisted Personal and
Professional Support, should you not be eligible for no-charge assisted
Support.


Paid Assisted Personal Support

If you need help after hours, or if you have used up or are not eligible
for no-charge Personal Support, you can use Pay-Per-Incident Support
via Personal Online Support or telephone. Support fees are billed to your VISA,
MasterCard, or American Express card.   In the US: $35 US per incident.
Available 24 hours a day, seven days a week, including holidays.

  Note:  If your Microsoft product was preinstalled or distributed with
  your personal computer or dedicated system (Windows CE-based device), or
  provided by an Internet service provider (ISP), and your Product ID
  (PID) contains the letters "OEM" after the first five digits, you are
  welcome to use the many online no-charge self-help or paid assisted support
  offerings provided by Microsoft.  No-charge assisted support for OEM licenses
  is not provided by Microsoft.  Please contact the personal computer
  manufacturer, device/system manufacturer, or ISP directly for more information
  regarding their no-charge and paid offerings for support of your product.
  Please check the documentation that came with your personal computer, or
  check our list of manufacturer phone numbers at:
  http://support.microsoft.com/support/webresponse/pid/oem.asp

Retail versions of Microsoft software are those stand-alone packaged products
purchased at retail stores, mail-order resellers, and online resellers. Microsoft
products preinstalled or distributed with your personal computer, dedicated
system (Windows CE-based device), or provided by an Internet service provider
(ISP) or purchased through a volume licensing program such as Select, Open, or
License Packs, receive all Microsoft support privileges, excluding no-charge
assisted support.


GETTING ASSISTED SUPPORT
------------------------
When you contact Product Support Services, you should be at your computer
and have the following information at hand:

  ╖ The version of your Microsoft product
  ╖ The type of hardware, including network hardware, if applicable
  ╖ The operating system (for example, Windows ME)
  ╖ The exact wording of any informational or error messages that
    appeared on your screen
  ╖ A description of what happened and what you were doing when the
    problem occurred
  ╖ A description of how you tried to solve the problem


Via Web

Web-based support on Microsoft's Personal Online Support is available 24
hours a day, 7 days a week.  Any time day or night you can submit via the
Web a no-charge or paid incident to a Microsoft Support Professional. You will
receive notification from Microsoft that your solution is available and your
answers are ready during regular business hours. Connect to Online Support at:
http://www.microsoft.com/support


Via Phone

No-Charge Assisted Personal Support:
In the U.S.: Regular business hours for no-charge assisted Personal Support
are 5 AM to 9 PM Pacific time, Monday through Friday, and 9 AM to 3 PM
Pacific time Saturdays, excluding holidays. Systems and Hardware:
call [phone]. This number is based in Redmond, Washington, so your
phone company may charge you for your call. Contact your long distance
provider for rate information.
In Canada: call [phone] between 8 AM and 8 PM Eastern time, Monday through
Friday, excluding holidays. Toll charges may apply.

Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including
holidays.  In the U.S., call: [phone]. In Canada: call [phone]
between 8 AM and 8 PM Eastern time, Monday through Friday, excluding holidays.

Paid Assisted Personal Support:
Available 24 hours a day, 7 days a week, including holidays.
In the U.S.: call [phone].
In Canada: call [phone] between 8 AM and 8 PM Eastern time, Monday through
Friday, excluding holidays.


Administrator in Small or Medium Organization or IT Professional
================================================================

SELF-HELP
---------
Help yourself to Professional Support from the TechNet Web site û
a great resource for IT Professionals and Administrators, at:
http://www.microsoft.com/technet


ASSISTED SUPPORT
----------------
Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid
Assisted Professional Support via the Web or the telephone. Support
fees are billed to your VISA, MasterCard, or American Express card.


GETTING ASSISTED SUPPORT
------------------------
In the U.S.: $195 US per Web incident and $245 US per phone incident.
Professional Support is available 24 hours a day, 7 days a week, including
holidays.


Via Web

MicrosoftÆs Professional Support via the Web is available 24 hours a day,
7 days a week via the TechNet Web site. To submit an incident, go to:
http://www.microsoft.com/technet


Via Phone

In the U.S., call: [phone], 24 hours a day, 7 days a week including
holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week
including holidays.  In the U.S., call: [phone].



System Administrator or User in Large Enterprise
=================================================

Most large enterprises will have an internal support organization that
will have a formal support arrangement with Microsoft or its partners.
Check with this group first for your technical support.  In addition,
Web-based self-help support is available direct from Microsoft at:
http://www.microsoft.com/support.  This site also has details about
purchasing support contracts from Microsoft or its partners.


Microsoft Certified Solution Provider
=====================================

SELF-HELP
---------
Help yourself to Professional Support from the MCSP Program Web site û
a great resource for Microsoft Certified Solution Providers, at:
http://www.microsoft.com/mcsp/

ASSISTED SUPPORT
----------------
Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid
Assisted Professional Support via the Web or the telephone.   Support fees
are billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT
------------------------
In the U.S.: $100 US per Web incident and $125 US per phone incident.
Professional Support is available 24 hours a day, 7 days a week, including
holidays.


Via Web

MicrosoftÆs Professional Support via the Web is available 24 hours a day, 7 days
a week via the MCSP Program Web site.  To submit an incident, go to:
http://www.microsoft.com/mcsp/


Via Phone

In the U.S., call: [phone] 24 hours a day, 7 days a week including holidays.
Text telephone (TTY/TDD) available 24 hours a day, 7 days a week including holidays.
In the U.S., call [phone].

If you are interested in becoming a Microsoft Certified Solution Provider, go to:
http://www.microsoft.com/mcsp/



Developer
=========

SELF-HELP
---------
Help yourself to Professional Support from the MSDN Web site - a great
resource for developers, at: http://msdn.microsoft.com

ASSISTED SUPPORT
----------------
Paid Assisted Professional Support

To work directly with a Microsoft Support Professional, you can use Paid
Assisted Professional Support via the Web or the telephone. Support fees
are billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT
------------------------
In the U.S.: $195 US per Web incident and $245 US per phone incident.
Available 24 hours a day, 7 days a week, including holidays.


Via Web

MicrosoftÆs Professional Support via the Web is available 24 hours a day,
7 days a week via the MSDN Web site.  To submit an incident go to:
http://support.microsoft.com/servicedesks/msdn/

Via Phone

In the U.S., call: [phone] 24 hours a day, 7 days a week including
holidays. Text telephone (TTY/TDD) available 24 hours a day, 7 days a week
including holidays.  In the U.S., call [phone].



Reseller or Consultant
======================

SELF-HELP
---------
Help yourself to Professional Support from the Direct Access Web site û
a great Web resource for resellers and consultants, at:
http://www.microsoft.com/directaccess

ASSISTED SUPPORT
----------------
Paid Assisted Professional Support
To work directly with a Microsoft Support Professional, you can use Paid
Assisted Professional Support via the Web or the telephone. Support fees are
billed to your VISA, MasterCard, or American Express card.

GETTING ASSISTED SUPPORT
------------------------
In the U.S.: $195 US per Web incident and $245 US per phone incident.
Available 24 hours a day, 7 days a week, including holidays.


Via Web

MicrosoftÆs Professional Support via the web is available 24 hours a day,
7 days a week via the Direct Access Web site.  To submit an incident, go to:
http://premium.microsoft.com/da_support/

Via Phone

In the U.S., call: [phone] 24 hours a day, 7 days a week including
holidays.  Text telephone (TTY/TDD) available 24 hours a day, 7 days a week
including holidays.  In the U.S., call [phone].



MICROSOFT PRODUCT SUPPORT SERVICES WORLDWIDE
============================================

If you are outside the U.S. and have a question about a Microsoft product,
first:

  ╖ Check the information in Help or the product manual.
  ╖ Check the readme files that come with your product disks. These
    files provide general information that became available shortly
    before the product was released.
  ╖ Go to Support Online at http://support.microsoft.com/directory and click
    Worldwide Support.

If you cannot find a solution, you can receive information on how to obtain
product support by contacting the Microsoft subsidiary office in your area.


Contacting a Microsoft Subsidiary
=================================

When you call your local Microsoft subsidiary, you should be at your
computer and have the appropriate product documentation at hand. Be
prepared to provide the following information:

  ╖ The version of the Microsoft product you use.
  ╖ The type of hardware you use, including network hardware, if
    applicable.
  ╖ The operating system you use.
  ╖ The exact wording of any messages that appeared on your screen.
  ╖ A description of what happened and what you were doing when the
    problem occurred.
  ╖ A description of how you tried to solve the problem.

  Important
  Phone numbers for Microsoft Subsidiaries are subject to change. For
  the most recent listing, please visit the support Web site at
  http://www.microsoft.com/support. If there is no Microsoft subsidiary
  office in your country or region, please contact the establishment from
  which you obtained your Microsoft product.

Important!  Phone numbers for Microsoft Subsidiaries are subject to change.
For the most recent listing, please visit the support web site at:
 http://www.microsoft.com/support. If there is no Microsoft subsidiary office
in your country or region, please contact the establishment from which you
obtained your Microsoft product.

Argentina
Microsoft de Argentina S.A.
Customer Service: (54) (11) 4316-4600
Fax: (54) (11) 316-1922
Technical Support: (54) (11) 4316-4664
Internet: http://www.microsoft.com/argentina/soporte/

Armenia
See Russia

Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: [phone]
Internet: http://www.microsoft.com/australia/support/
Technical Support: 612 13 20 58

Austria
Microsoft Ges.m.b.H.
Phone: [phone]
Fax: [phone]
InfoServices: 08000-123 345
Fax: [phone]
E-mail: [e-mail]
Direct Services (Updates, etc.): [phone]
Fax: [phone]
E-mail: [e-mail]
Standard Support:
Installation and Handling: ([phone]
General information about Support Network in Central Europe:
Fax: [phone]

Azerbaijan
See Russia

Belgium
Microsoft NV
Phone: [phone]
Fax: [phone]
TechNet Subscription: [phone]
MSDN Subscription: [phone]
Microsoft Information Center: [phone]
Technical Support:
32-2-513 32 74 (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)
Internet: http://www.microsoft.com/benelux/support

Belarus
See Russia

Bolivia
See Uruguay

Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514-7100
Fax: (55) (11) 5514-7106/5514-7107
Technical Support: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227
Automatic Fax: (55) (11) 5506-8506
Technical Support Bulletin Board Service: (55) (11) 5506-1234
Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227
Internet: http://www.microsoft.com/brasil/suporte/default.stm

Canada
Microsoft Canada Co.
Head Office Phone: [phone]
Customer Information Centre: 1 [phone]
Technical Support:
Desktop Systems: [phone]
Other Standard Technical Support: [phone]
Priority Support Information: [phone]
Text Telephone (TTY/TDD): [phone]

Caribbean
Microsoft Caribbean, Inc.
Phone: [phone]
Fax: [phone]
Technical Support/Soporte Tecnico: [phone]
Support E-mail/Correo Electronico para Soporte Tecnico: [e-mail]
Customer Service/Centro de Servicios: [phone] for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usarios:
[e-mail]
Internet: http://www.microsoft.com/latam/soporte/contactos.htm

Central America
Technical Support/Soporte Tecnico: [phone]
Support E-Mail/Correo Electronico para Soporte Tecnico: [e-mail]
Customer Service/Centro de Servicios: [phone]
Customer Service E-mail/Correo Electronico para Atencion a Usarios:
[e-mail]

Chile
Microsoft Chile S.A.
Phone: [phone]
Fax: [phone]
Customer Service: 56-2-800-330-6000
Personal Operating System and Desktop Applications:
Phone: [phone]
Fax: [phone]
Internet: http://www.microsoft.com/latam/soporte/

China
Microsoft (China) Co. Ltd.
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: [phone]
Fax: [phone]

Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road
Shanghai, 200030, PRC
Phone: [phone]
Fax: [phone]

Colombia
Microsoft Colombia
Carrera 7a. # 71-21 Torre B Piso 7
Santa FΘ de Bogotß
Phone: [phone]
Fax: [phone]
Technical Support:
Lφnea de Respuesta Microsoft
Phone: [phone]
Other cities: 9800-10595
Fax: [phone]

Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Phone: (385) (1) 4802 500
Fax: (385) (1) 4843 688
Product Support Phone: [phone]
E-mail: [e-mail]
Customer Service Phone: [phone]
E-mail: [e-mail]

Czech Republic
Microsoft s.r.o.
Phone: (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222

Denmark
Microsoft Denmark
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44
(Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46
Internet: http://www.microsoft.com/danmark/support/

Dominican Republic
See Central America

Dubai
Microsoft Middle East
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: [phone]
Fax: [phone]

Ecuador
Corporation Microsoft del Ecuador S.A.
Phone/PBX: (593) (2) 460-453
Fax: (593) (2) 463-093
Technical Support and Customer Service: (593) (2) 258-025
Internet: http://www.microsoft.com/ecuador/soporte/

Egypt
Microsoft Egypt
Technical Support:
Personal Operating Systems and Desktop Applications only:
Phone: [phone]
Fax: [phone]

England
See United Kingdom

Estonia
See Germany
Technical Support: ([phone]
Internet: http://www.microsoft.com/germany/support/servicesupport/supportberater.asp

Finland
Microsoft OY
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Standard [phone]
Priority: [phone]
Internet: http://www.microsoft.com/finland/support/

France
Phone: [phone] (*)
Customer Service Phone: [phone] (*)
Fax: [phone]
Telex: MSPARIS 604322
Technical Support:
Phone: [phone] (*) access code 1020
Fax: [phone]
(*) indigo number 0,99 F TTC per minute

French Polynesia
See France

Georgia
See Russia

Germany
Microsoft GmbH
Phone: [phone]
Fax: [phone]
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176-1199
Prices, updates, etc.: 08105-25-1199
Internet: http://www.microsoft.com/germany
Standard Support:
Installation and Handling: 01805/67 22 55
General information about Microsoft support in Central Europe:
Fax: [phone]

Greece
Microsoft Hellas, S.A.
Phone: (30) (1) 6806-775 through (30) (1) 6806-779
Fax: (30) (1) 6806-780
Technical Support:
Phone: (30) (1) 6806-111
Fax: (30) (1) 6809-528

Gulf & Eastern Mediterranean
PO Box 52244 Dubai, UAE
Phone: [phone]
Fax: [phone]

Personal Support Contact Details:
(Personal Operating Systems & Desktop Applications only):

  Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
  Phone: [phone]
  Fax: [phone]
  E-mail: [e-mail]

  Lebanon (Cyprus and Lebanon)
  Phone: [phone]
  Fax: [phone]
  E-mail: [e-mail]

  Kuwait
  Phone: [phone]
  Fax: [phone]
  E-mail: [e-mail]

  Oman
  Phone: [phone]
  Fax: [phone]
  E-mail: [e-mail]

  Pakistan
  Phone: [phone]
  Fax: [phone]
  E-mail: [e-mail]
  Customer Service Center (Version upgrade / TechNet and MSDN
  subscription):
  Phone: (971) (4) 3975752
  Fax: (971) (4) 3972304

Hong Kong SAR
Microsoft Hong Kong SAR Limited
Fax: [phone]
Microsoft Information Hotline: [phone]
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288

Hungary
Microsoft Hungary
Phone: [phone]
Fax: [phone]
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland
See Denmark

India
Microsoft India
Phone: (91) (80) 559 5733, (91) (11) 629 4600, (91) (22) 2850193
Fax: (91) (80) 559 7133, (011) (91) (11) 629 2650

Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support:
Phone: [phone]
Fax: [phone]

Ireland
See United Kingdom

Israel
Microsoft Israel Ltd.
Reception:
Phone: [phone]
Fax: [phone]
Customer Service & Information Center:
Phone: [phone]
Fax: [phone]
Technical Free Support for Windows, Office and Microsoft Fun:
Phone: [phone]
Fax: [phone]

Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 70-392-020
Microsoft Rome Office: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature):
(39) (2) 70-398-398
Customer Service for IT/Operatori del Settore IT:
(39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398

Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 6245-6995
Customer Service Phone (Version upgrade/Registration):
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511

Kazakhstan
See Russia

Kingdom of Saudi Arabia
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating System and Desktop Applications only):
Phone: [phone] (toll-free within Saudi Arabia)
Fax: [phone]

Kirgizia
See Russia

Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Service: : 080-985-2000 (toll-free domestic only)
Technical Support:
Windows: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555

Kuwait
PO Box 5244
13053 Safat
Phone: [phone]
Fax: [phone]
Technical Support:
(Personal Operating Systems, Desktop Applications and Developer Tools only):
Phone: [phone]
Latin America
Microsoft

Latin American Headquarters (U.S.A.)
Phone: [phone]
Fax: [phone]
Customer Service: [phone]
Technical Support: [phone]
Internet: http://www.microsoft.com/latam/soporte

Liechtenstein
See Switzerland (German, French, Italian speaking)

Luxembourg
Microsoft NV
Phone: [phone]
Microsoft Support Network Info. Center: [phone]
TechNet Subscription: [phone]
MSDN Subscription: [phone]
Microsoft Information Center: [phone]
Bulletin Board: [phone]
(1200/2400/9600/14400 baud, 8N1, ANSI)
Technical Support:
[phone] (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)
Internet: http://www.microsoft.com/benelux/support

Malaysia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: (6) [phone]
Fax: (6) [phone]
Customer Services:
Phone: Toll-free 1-800-88-3249
Fax: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]
Internet: http://www.microsoft.com/malaysia/

MΘxico
Microsoft MΘxico, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
Fast Tips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password
Internet: http://www.microsoft.com/mexico/soporte/

Middle East
Phone: [phone]
Fax: [phone]
Technical Support:
(Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: [e-mail]
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097

Morocco
Microsoft Afrique Du Nord
Phone: [phone]
Fax: [phone]

Netherlands
Jaar 2000 informatie centrum
Netherlands: [phone]
Belgium: [phone]
Luxemburg: [phone]
Product Support:
╖ Netherlands (Dutch): [phone]
╖ Netherlands (English): [phone]
╖ Belgium (Dutch): [phone]
╖ Belgium (French): [phone]
╖ Belgium (English): [phone]
╖ Luxemburg (French): [phone]
╖ Luxemburg (English): [phone]
Microsoft Consulting Services Benelux:
Netherlands, Belgium and Luxemburg: [phone]
Information Services and Subscriptions:
TechNet:
╖ Netherlands: [phone]
╖ Belgium: [phone]
╖ Luxemburg: [phone]
Microsoft Developer Network:
╖ Netherlands: [phone]
╖ Belgium: [phone]
╖ Luxemburg: [phone]
Internet: http://www.microsoft.com/benelux/support

New Zealand
Microsoft New Zealand Ltd.
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]

Northern Ireland
See United Kingdom

Norway
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
Standard: +(47) 22 02 25 50
Priority: +(47) 22 02 25 45
Premier: +(47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +(47) 22 18 22 09
Microsoft FastTips: +(47) 22 02 25 70
(Document 404040 in FastTips contains detailed instructions)
Internet: http://www.microsoft.com/norge/support/

Panama
Technical Support/Soporte Tecnico: [phone]
Support E-mail/Correo Electronico Para Soporte Tecnico: [e-mail]
Customer Service/Centro de Servicios: [phone]
Customer Service E-mail/Correo Electronico para Atencion a Usuarios:
[e-mail]

Papua New Guinea
See Australia

Paraguay
See Uruguay

Peru
Phone: [phone]
Fax: [phone]
Technical Support:
[phone] & [phone]

Philippines (SP)
Microsoft Philippines
Phone: [phone]
Technical Support:
Phone: [phone]
Fax: [phone]


Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66

Portugal
Microsoft Portugal MSFT, Lda.
Phone: [phone]
Fax: [phone]
Technical Support:
Standard Support: (351) 1 4409280
Fax: [phone]

Puerto Rico
Technical Support/Soporte Tecnico: [phone]
Support E-mail/Correo Electronico Para Soporte Tecnico: [e-mail]
Customer Service/Centro de Servicios: [phone] for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usuarios:
[e-mail]


Republic of Ireland
See United Kingdom

Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia
Microsoft Z.A.O.
Microsoft Information Center:
Moscow: [phone]
St.Peterburg: [phone]
Novosibirsk: [phone]
Kiev: [phone]
Fax:
Moscow: [phone]
Technical Support:
Phone:
Moscow: [phone]
St.Peterburg: [phone]
Novosibirsk: [phone]
Kiev: [phone]
Fax:
Moscow: [phone]
Internet: http://www.microsoft.com/rus/support/


Saudi Arabia
Phone: [phone]
Fax: [phone]
Technical Support (Personal Operating System and Desktop Applications only):
Phone: [phone] (toll-free within Saudi Arabia)
Fax: [phone] (press 2 to send a fax)

Scotland
See United Kingdom

Singapore
Microsoft Singapore Pte Ltd
Phone: [phone]
Fax: [phone]
Customer Services:
Phone: [phone]
Fax: [phone]
Product Support Services:
Phone: [phone]
Fax: [phone]

Slovak Republic
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
Phone: [phone]
Fax: [phone]
Hotline: [phone]
Infoservice: [phone]

Slovenia/Slovenija
Microsoft d.o.o.
Phone: (+386) (61) 1800 800
Fax: (+386) (61) 1800 822
Technical Support: (+386) (61) 185 3449

South Africa
Microsoft South Africa
Phone: [phone] or 0860225567 (inside South Africa)
Fax: [phone]
Technical Support Fax: [phone]

South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Inside Spain:
Phone: [phone]
Fax: [phone]
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: [phone]
Outside Spain:
Phone: [phone]
Fax: [phone]
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: [phone]
Internet: http://www.microsoft.com/spain/support/default.asp


Sweden
Microsoft AB
Phone: [phone]
Fax: [phone]
Technical Support:
Standard: [phone]
Priority: [phone]
Premier: [phone]
Internet: http://www.microsoft.com/sverige/support/

Switzerland
Microsoft AG
Phone: [phone]
Fax: [phone]
Customer Service Phone: [phone]
Microsoft Info-Service, Postfach, 8001 Zⁿrich, Fax: [phone]
Support:
Standard Technical Support (German speaking) Installation and Handling:
Phone 0848 80 - 2255
Standard Technical Support (French speaking):
Phone [phone]
General information about Microsoft Support in Central Europe:
Phone [phone]
Internet: http://www.microsoft.com/switzerland

Tadzikistan
See Russia

Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 2508-9501
Fax: (886) (2) 2508-9575

Thailand
Microsoft (Thailand) Limited
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone] through 11
Fax: [phone]

Turkey
Microsoft Turkey
Phone: [phone]
Fax: [phone]
Support Hotline:
Phone: [phone]
Fax: [phone]

Turkmenistan
See Russia

United Kingdom
Microsoft Limited
Phone: [phone]
Fax: [phone]
Technical Support:
Desktop Applications, Home Products, Personal Operating Systems and hardware:
0870 50 10 100
Business Systems: 0870 50 10 300
Customers phoning from Ireland should dial 706 5353 for technical support

Uruguay
Technical Support: (598) (2) 774934
Fax: (598) (2) 774935
Internet: http://www.microsoft.com/uruguay/soporte/

Uzbekistan
See Russia

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: [phone]
Fax: [phone]
Technical Support: [phone]
Internet: http://www.microsoft.com/venezuela/soporte/

Wales
See United Kingdom