To upgrade from a previous version of ZoneAlarm, ZoneAlarm Plus, or ZoneAlarm
Pro, you can run the installer without uninstalling the previous version. The
installer will ask you whether you want to perform a clean installation (which
will remove your firewall, program control, and other security settings, and
return them to Zone Labs defaults) or an upgrade installation (which will
preserve your settings). Performing a clean install is recommended if you have
been experiencing any problems.
IMPORTANT: You must re-start your computer after performing either a clean or
upgrade installation over an existing Zone Labs product.
To install on a Windows 2000 or XP machine, you will need administrator
privileges. The installer logs the changes made to your system to a file named
INSTALL.LOG in the installation directory (by default, C:\program files\zone
labs\zonealarm).
In ZoneAlarm Pro version 3.7 and above, running the uninstaller removes all
ZoneAlarm Pro files, including security settings.
_____________________________________
5. Known Issues
_____________________________________
a. Web Filtering and Privacy affect image display
Web Filtering and Privacy protection may prevent some images from displaying
correctly. On rare occasions, some Web page images may not disply correctly when
both Web Filtering and Privacy Protection are enabled.
b. Dashboard flickers
When Zone Labs Security software is is run on a computer with a slow processor,
the dashboard may flicker.
c. VPN client error
When running Zone Labs Security software with a Cisco VPN client, you may
receive the VPN error message, "System Error: Unable to retrieve connection
status." To avoid this, add the client computer's loopback address to the
Trusted Zone, and give access permission and server permission to the VPN
client. [7212]
When you install Cisco VPN client, then install a 4.x version of Zone Labs
Security software, Zone Labs Security software upgrades a dll that is also used
by the Cisco VPN client. If you either uninstall Zone Labs Security software 4.x
or install an earlier version, you must also uninstall the Cisco VPN client,
otherwise the shared dll will not be downgraded to a compatible version. [11913]
d. Built in XP firewall prevents FTP.
The built-in XP firewall can interfere with Zone Labs Security software handling
of active FTP traffic. This may result in incoming FTP traffic being blocked by
Zone Labs Security software. To solve this problem, either use passive FTP, or
turn off the XP firewall. [8456]
e. Alerts not forwarded from ICS gateway to client
When "Forward alerts from gateway to this computer" option is selected under ICS
setup, alerts are sometimes not displayed on the ISC client computer. [8462]
f. Mobile code settings not preserved during upgrade
When upgrading from ZoneAlarm Pro 3.0 or 3.1 to ZoneAlarm Pro 3.7, Mobile code
settings (Block scripts, Blocke embedded objects, and Block MIME-type integrated
objects) are sometimes not preserved. After upgrading, go to the Mobile Code tab
to check your settings. [8385]
g. Log control settings not preserved on upgrade from 2.6
When upgrading from ZoneAlarm Pro 2.6 to ZoneAlarm Pro 3.7, log control settings
are returned to defaults. [8689]
h. Single host computer networks automatically added to Internet Zone.
By design in ZoneAlarm Pro 3.7, detected networks with a subnet mask of
255.255.255.255 are automatically added to the Interet Zone without the
intervention of a New Network alert or Network Configuration Wizard. These
networks consist only of the host computer itself. Such network detections
normally occur when connecting to an ISP, either via dial-up or DSL connection.
[8512]
i. Privacy Protection affects banners in uploaded Web pages
If you use Microsoft Front Page or a similar program to upload Web pages to a
Web site while Privacy Protection is enabled, you may find that banners in those
pages do not display properly. To avoid this, turn off Privacy Protection before
uploading Web pages. [8922]
j. Windows Media Player v. 9 requires server permission for RTSPU streaming
media
In order to receive streaming video via the RTSPU protocol (RTSP over UDP)
Windows Media Player version 9 needs to be given server permission in Zone Labs
Security software. [9178]
k. Other privacy protection programs should not be used with ZoneAlarm Pro
Other applications that contain privacy protection features (for example,
AdSubract) may interfere with ZoneAlarm Pro's privacy features. To avoid this,
do not run other privacy applications simultaneously with ZoneAlarm Pro. [9203]
l. Mailsafe doesn't support older versions of Outlook Express.
If you want to use MailSafe with Outlook Express, make sure you are running
version 5.00.2919.6700 or higher. [9219]
m. Running ZoneAlarm Pro simultaneously with Sygate may cause conflicts.
We recommend that you not run other PC firewall products (such as Sygate)
simultaneously with ZoneAlarm Pro. [12641]
n. "Page cannot be displayed" error when first opening browser with Ad Blocking
on High.
Users occasionally receive a "Page cannot be displayed" error the first time
they open a browswer after deleting temporary Internet files with Ad blocking
set to High. If this occurs, click the browser's Refresh button. [9354]
o. IE/MSN Cookies to keep sometimes not displayed
After running Cache Cleaner with "Clean locked index.dat files" and "Clean
IE/MSN Cookies" selected, cookies used are not displayed under "IE/MSN cookies
to keep." To correct this, restart your computer. [11613]
p. MSN Explorer auto-complete data not removed by Cache Cleaner
Running Cache Cleaner removes Internet Explorer form auto-complete data, but
doesn not remove MSN Explorer auto-complete data. [11687]
q. If you are running the F-Secure Anti-Virus application, you might
occasionally see a program alert whose name begins with "Object ID" instead of
the actual program name.
r. Radmin software users on Win9x/WinMe platforms
If the "remote screen is controlled by mouse and keyboard" feature is enabled,
clear the "protect the client" option in the Overview|Preferences tab. [11436]
s.Logitech cordless mouse problems
If you are using Windows 2000 or Windows XP along with a Logitech cordless mouse, you may
experience problems. To resolve this issue, go to Program Control|Programs, and look for
an entry called "Logitech Events Handler Application". If you find this entry, click
in the Access Column under the Internet heading and select Allow from the menu. [14277]
t.- Problems with Zone Labs security software and GoToMyPC on Windows XP-
If you are connecting to a Windows XP machine that has the "Protect the ... client"
option selected, remotely opening the Zone Labs security software Control Center on the host machine will block all keyboard and mouse actvity. To resolve this issue, on the host machine, select Program Control|Programs, and give Trusted and Internet access rights to the "GoToMyPC Screensharing Plugin" (g2host.exe), then reboot the host machine. [14624]
