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October 17, 2000 Diskeeper[R] 6.0 (Build 377) for Windows[R] 95/98/Me, Windows NT[R] 4.0 and Windows 2000 TABLE OF CONTENTS ================= A. PRODUCT CERTIFICATION B. PLATFORMS AND OPERATING SYSTEM VERSIONS SUPPORTED C. OVERVIEW OF DISKEEPER 6 D. MAJOR FEATURES IN VERSION 6 E. OTHER KEY DISKEEPER FEATURES Frag Guard Set It and Forget It[R] Scheduling Exclusion List Selectable Run Priorities Event Logging F. KNOWN RESTRICTIONS IN THIS RELEASE G. KNOWN INCOMPATIBILITIES H. INSTALLING DISKEEPER I. SETTING ACCESS CONTROL ON WINDOWS 95/98 SYSTEMS J. UNINSTALLING DISKEEPER ----------------------------------------------------------------- A. PRODUCT CERTIFICATION ========================= The Diskeeper 6.0 and Undelete 2.0 Server and Workstation full versions for Windows are compliant with the Microsoft Windows 2000 logo certification. Unlike the full version of Diskeeper or Undelete, Diskeeper Trialware and the Deleted File Analysis Utility and the additional resources on the Diskeeper CD have not been logo tested at this time. The Alpha version of Diskeeper also has not been certified for the Windows logo. B. PLATFORMS AND OPERATING SYSTEM VERSIONS SUPPORTED ===================================================== This version of Diskeeper is supported on Intel x86 (or compatible) platforms running Windows 95, Windows 98, Windows Me, Windows NT 4.0, and Windows 2000. Note that if this is an update version of Diskeeper and you are installing it on a computer that was upgraded to Windows 2000 from either Windows NT 4.0 or Windows 9x, the update installation will not save any previous settings. You will need to re-enter any exclusion lists, "Set It and Forget It" schedules and Frag Guard settings. Note that Diskeeper requires OSR 2 or higher on Windows 95 systems. Other value-added software included with this package C. OVERVIEW OF DISKEEPER 6 =========================== Diskeeper is the leading defragmenter in the Windows enterprise, and it continues to improve with each new version. This version is no exception -- we have made additional enhancements and changes as the result of feedback from customers worldwide. Support for Windows Me has been added, further demonstrating Diskeeper as "The Standard in Entire Network Defragmentation"[TM]. Diskeeper 6 introduces Smart Scheduling[TM]. This new option in the "Set It and Forget It" scheduling feature can automatically determine how often each of your individual disk volumes should be defragmented, and create a dynamic schedule to match that need. In addition to Smart Scheduling, Diskeeper 6 includes a number of enhancements to further improve defragmentation performance and efficiency. As with version 5.x, Diskeeper relies on both the Distributed Component Object Model (DCOM) and the Microsoft Management Console (MMC). DCOM is used for communication between the various components that make up Diskeeper. For example, when a Diskeeper defragmentation operation is scheduled to begin, the Diskeeper controller module uses DCOM to send a message to the defragmentation engine to begin the defragmentation process. The MMC provides a single point of control for system utilities such as Diskeeper. The MMC is used as a central location for a variety of Microsoft and third-party administrative tools. In most cases, Windows 95 systems are not running either DCOM or the MMC by default. On Windows 98 and Windows NT systems, DCOM is installed by default when the operating system is installed, but the MMC is an additional installation. The Diskeeper setup process automatically installs DCOM and the MMC on your computer if it determines either are not already installed. Windows 2000 has both DCOM and MMC included. D. MAJOR FEATURES IN VERSION 6 =============================== In addition to the core features present in the previous version of Diskeeper, this version expands on the concept of "Set It and Forget It" defragmentation. Smart Scheduling ---------------- With the addition of Smart Scheduling, you no longer need to decide how often to defragment your disks -- simply let Diskeeper automatically determine the optimum defragmentation schedule for each of your disk volumes. The method used to determine how often Diskeeper should run is elegant in its simplicity. When Smart Scheduling is enabled, Diskeeper keeps track of the number of files moved every time it runs on each disk volume. When the number of files moved during a defragmentation run increases, Diskeeper is automatically scheduled to run more often. When the number of files moved decreases, the time between defragmentation runs is increased. The Smart Scheduling option is available in both the Disk Volume Scheduler and the Network Scheduler features. It has been added to the "Run" drop-down option list. Note that you can also set exclusion times when the Smart Scheduling option will be prevented from scheduling a defragmentation run. When Smart Scheduling is selected, the "when" drop-down option list will be limited to these times: Except Everyday Except Weekends Except Weekdays Except Monday Except Tuesday Except Wednesday Except Thursday Except Friday Except Saturday Except Sunday You can use the "between" and the "and" drop down lists to further define times when the scheduling of automatic defragmentation runs will not be allowed. For example, a schedule set like this: "Run" "when" Smart Scheduling Except Weekdays "between" "and" 1:00 am 3:00 am will allow Diskeeper to automatically determine how often to run, but will also prevent it from running between 1:00 am and 3:00 am on weekdays (i.e., when your nightly backup is running). Defragmentation Improvements ---------------------------- As Diskeeper has matured and grown, so has the engineering knowledge and expertise that continually goes into improving its efficiency. This version includes changes in the way defragmentation is approached, and the result is better, faster, and more efficient defragmentation of your disk volumes. If you have used Diskeeper in the past, you will likely see marked improvement in how thoroughly your disk volumes are defragmented, and the speed at which the defragmentation is done. These improvements are most noticeable on large volumes, but they affect all defragmentation jobs. E. OTHER KEY DISKEEPER FEATURES ================================ The following features have been incorporated into previous versions of Diskeeper. All of these functions are available from the Action menu in the Diskeeper MMC Snap-In: Frag Guard ---------- Frag Guard is available in the Windows NT and Windows 2000 versions of Diskeeper only. Frag Guard and the Diskeeper Boot-Time defragmentation function combine to address the defragmentation of two critical sections of an NTFS volume, the Master File Table (MFT) and the paging file, and keeps them that way. Frag Guard has an online mechanism that minimizes MFT and paging file fragmentation, greatly reducing the need for boot-time defragmentation runs. This mechanism also monitors the fragmentation levels of the MFT and paging file, and automatically sets a boot-time defragmentation operation to run when either of these levels exceeds a threshold that you set. The boot-time defragmentation will only occur during a time period you specify. The dialog box that controls the Frag Guard settings is displayed during setup, but can also be accessed later from the Action menu. Note that in order for Frag Guard to provide any benefit on most volumes, it is necessary for you to run a full Boot-Time defragmentation of the volume. This includes defragmenting the MFT and paging file, as well as defragmenting and consolidating the directories. This manual Boot-Time defragmentation run "clears the way" to allow Frag Guard to function fully. Set It and Forget It Scheduling ------------------------------- The "Set It and Forget It" mode allows Diskeeper to run automatically in the background while users and other processes are active on the system. To run Diskeeper in the "Set It and Forget It" mode, first create a schedule specifying the times Diskeeper either will or will not be allowed to run on a specific disk volume, then start the scheduled defragmentation job. After a defragmentation schedule is created for a volume, Diskeeper will follow that schedule until you explicitly stop it. The defragmentation job will run as scheduled, whether you are logged onto the computer or not. Also, multiple "Set It and Forget It" defragmentation jobs can be run at the same time on separate volumes. To stop a "Set It and Forget It" defragmentation job, open the Set It and Forget It dialog box from the Action menu, highlight the disk volume for which you want to stop the schedule, then click Stop. By default, "Set It and Forget It" defragmentation jobs are run at "Lowest" Windows priority. As an option, you can change the priority at which Diskeeper runs for "Set It and Forget It" jobs. To do this, select the Priority option from the Action menu. Note that raising the priority of Diskeeper jobs can impact the performance of other tasks on your system running at the same time, but will reduce the amount of time needed to defragment your disk volumes. Exclusion List -------------- Choose the Exclusion List option from the Action menu to create an Exclusion List. In some cases, you may have files or directories of files you do not want to defragment. For example, you might not want to defragment temporary files that will soon be deleted. Any files or directories can be excluded from Diskeeper processing by creating an exclusion list. Selectable Run Priorities ------------------------- Use the Priority option on the Action menu to select the Windows priority at which Diskeeper defragmentation jobs run. You can set the priority independently for both "Set It and Forget It" and "Manual Defragmentation" defragmentation jobs. By default, scheduled, "Set It and Forget It" defragmentation jobs run at the lowest Windows priority. Also by default, "Manual Defragmentation" jobs run at the normal Windows priority. The priority for either type of defragmentation job can be changed with the Priority option. Running at the lowest priority minimizes the system performance impact when Diskeeper is defragmenting a disk volume. However, defragmentation jobs running at the lowest priority can take substantially longer to complete than those running at higher priorities, since Diskeeper "backs off" for any process running at a higher priority (even screen savers). For this reason, you may have occasions where you want to run Diskeeper at a higher priority. In these instances, use the higher priority options. Keep in mind, though, that your system performance may be impacted when Diskeeper is run at higher priorities. Event Logging ------------- Use the Event Logging option on the Action menu to enable and disable the recording of various Diskeeper events to a log file. On Windows 95/98/Me, the Diskeeper log file is named DkEventLog.txt, and it is stored in the directory where Diskeeper is installed. This text file can be viewed with Notepad, or your choice of text editor programs. On Windows NT 4.0 and Windows 2000, the Diskeeper information is logged in the Windows Application Event Log. See the "After the Installation" section of the Diskeeper Help for information about setting up the Windows NT Application Event Log for optimum logging operation. F. KNOWN RESTRICTIONS IN THIS RELEASE ====================================== 1. The Windows NT 4.0 version of Diskeeper will not defragment NTFS volumes formatted under Windows 2000, or that were upgraded to NTFS 5 volumes. The Windows 2000 version of Diskeeper will defragment these volumes. If you have a dual-boot system with Windows NT and Windows 2000, it is recommended that you defragment all your disk volumes from the Windows 2000 boot. 2. Under Windows NT, Diskeeper will not defragment FAT32 volumes. It will, however defragment FAT32 volumes when running on Windows 98 and Windows 2000 systems. 3. Boot-Time operations may take a very long time to complete, especially on volumes larger than 9GB with small cluster sizes. IMPORTANT NOTE: In the event the Boot-Time operation takes longer than expected on a mission-critical system, you can safely abort a Diskeeper Boot-Time operation. To do this, either use the reset switch on the computer or turn the computer's power off, then back on. The Diskeeper Boot-Time operation is designed to prevent any risk to your data, even when the computer's power is interrupted. In the worst case, some blocks of free space may incorrectly be marked as allocated when a Boot-Time operation has been interrupted in this manner. To correct this minor issue, Executive Software recommends running CHKDSK on a volume after a Boot-Time operation has been interrupted the volume. 4. Boot-Time operations may also take considerable time on highly fragmented volumes. For this reason, Executive Software strongly recommends running one or more complete defragmentation jobs before running the Boot-Time operation. 5. Connecting to remote computers with the server version of Diskeeper can take up to 1 minute, depending on your network connection and traffic. 6. The Diskeeper Server version does not support remote connections on a peer-to-peer network. 7. If User Profiles are enabled on Windows 95/98/Me systems, Diskeeper will only be available under the logon of the user who installed it. If you are using multiple user profiles, you can install Diskeeper from within each profile to make it available to that profile. 8. Although Diskeeper attempts to lock removable drives, some may not be lockable, or may eject anyway if the eject button is used. Data corruption may occur if you eject a removable disk while defragmentation is occurring on that disk. 9. When multiple disk volumes are scheduled to be defragmented with the same starting time, defragmentation is started on the volumes one at a time, with one-minute intervals between each starting time. This is by design. 10. The Boot-Time Defragmentation feature is only available in the Windows NT and Windows 2000 versions of Diskeeper. Under Windows 95/98/Me, directory consolidation is not necessary, since directories are automatically defragmented by Diskeeper in its online mode. Swap file defragmentation under Windows 95/98/Me is not supported in this version of Diskeeper. 11. If you are running Internet Explorer 4.0 and using Dial Up Networking (DUN) with a modem, starting Diskeeper can cause the DUN dialog box to be displayed. To work around this, disable connecting through a modem or install Internet Explorer 5.0. Internet Explorer 5.0 may show similar results if the "Always dial my default connection" option is set via the Tools | Internet options | Connection tab set. 12. If you install other software that also loads the MMC, be aware that the other product may install an older version of the MMC. If this occurs, Diskeeper may not operate correctly, and should be reinstalled. 13. FAT volumes larger than 2GB formatted on Windows NT cannot be defragmented under Windows 95/98/Me. This is due to a 2GB FAT volume limit on Windows 95/98/Me systems. 14. The free space figures displayed in the Diskeeper MMC snap-in may not match those shown in the Diskeeper report view if you are running Norton Protect. 15. If you are defragmenting a remote computer with the Server version of Diskeeper, shutting down the remote system can cause the MMC on the local machine to generate an application error. 16. When you use the server version of Diskeeper 6.x to connect to computers running versions of Diskeeper prior to 5.x, the information normally shown in the Diskeeper snap-in (such as capacity and free space figures) is displayed as zeros (0). This is because the earlier versions do not collect this information at the GUI level. 17. When you use the server version of Diskeeper 6.x to connect to computers running versions of Diskeeper prior to 5.x, the progress bar at the bottom of the Diskeeper snap-in display will proceed to 100% several times -- once each time an individual "pass" completes on the pre-V5.0 computer. 18. When the Notification option has been enabled in the Automatic Boot-Time section of the Frag Guard dialog box, the scheduled restart will not occur unless you are logged off the computer. 19. When a Diskeeper 6.x server is connected to a workstation running Diskeeper 4.1, and the MMC is shut down and re-started on the server, the graphic display showing the remote machine is blank. 20. When the post-defragmentation summary report is displayed, scheduled "Set It and Forget It" defragmentation jobs are prevented from starting. Close the summary report to allow the scheduled defragmentation to occur. 21. During periods of high Diskeeper activity (such as starting and stopping analysis and defragmentation on many disk volumes in rapid succession), "orphan engines" may be present on your computer. These processes will appear in the Windows NT Task Manager under the Processes tab. In some cases, the orphan engines will self-terminate; in other cases you may need to manually end the process via Task Manager. 22. Diskeeper cannot defragment NTFS volumes with a cluster size larger than 4KB in size. This applies to both online and Boot-Time modes. Additionally, if the Frag Guard option has been set for an NTFS volume with a cluster size larger than 4KB, and the Automatic Restart function determines a Boot-Time defragmentation is necessary, the Boot-Time operation will not succeed, and Frag Guard will immediately schedule another Boot-Time defragmentation run. This results in an endless loop condition. To prevent this situation, do not enable Frag Guard on NTFS volumes with a cluster size larger than 4KB. 23. If you are re-installing Diskeeper on a computer running Windows 2000, and you allow the installation program to uninstall the previous version, you will not be allowed to select the destination folder for the new installation. To be able to specify the destination folder for the new installation, uninstall the previous version of Diskeeper from Control Panel | Add/Remove Programs before installing the new version of Diskeeper. 24. On Windows NT and Windows 95, if you do not have Internet Explorer 3.0 or higher installed, you will not be able to access the Diskeeper Help system interactively from Diskeeper. However, you can still run the Diskeeper Help by clicking Start | Programs | Executive Software | Diskeeper Help. 25. In rare cases, the Diskeeper installation will not be able to uninstall a previous version of the Diskeeper service. The error displayed is "Error stopping the Diskeeper Service." If you receive this error, use Control Panel, Add/Remove Programs to uninstall the previous version of Diskeeper. This will enable you to resume the installation. 26. The installation of this version will not automatically uninstall foreign language installations of Diskeeper. This must be done manually. 27. The Diskeeper Boot-Time operation cannot defragment files with multiple data streams. Enabling the Services for Macintosh feature in Windows NT/2000 is one cause of multiple data stream files. Also note that once a file has acquired multiple data streams, copying or moving the file to another volume will not remove the multiple data stream characteristics. Thus, even if you have never used the Services for Macintosh feature, there is still a possibility that you have acquired files with these characteristics (i.e., through software installations). G. KNOWN INCOMPATIBILITIES =========================== 1. Diskeeper will not run on disk volumes that are locked by utilities such as Scandisk. 2. We have noted occasional problems in defragmenting volumes that have been configured or resized with Partition Magic. If you are having problems defragmenting a volume, and it has previously been configured or resized with Partition Magic, it may be necessary to backup, reformat, and restore the volume prior to running Diskeeper. 3. When using an IOMEGA JAZ drive with the IOMEGA Quick.exe application installed, you may receive the following blue screen error message when you log on to the computer using an administrative account: Stop 0x0000000A (parameter,parameter,parameter,parameter) IRQL_NOT_LESS_OR_EQUAL. The IOMEGA Quick.exe application is installed in the Startup group to start automatically. It sends invalid system calls that are only allowed when logged on as an administrator. When the Diskeeper Boot-Time operation is run, the Quick.exe application is delayed in starting, thus causing the above problem. 4. The Hercules Terminator AGP 128/3D "GLH" 8MB also does not appear to display the full Boot-Time dialog, and thus appears to hang when the "Pause at End" option in the Diskeeper Boot-Time option has been selected. H. INSTALLING DISKEEPER ======================== Windows NT Note: If you have previously installed Diskeeper Lite on your computer, Executive Software recommends that you uninstall it before proceeding with the installation of Diskeeper. If, however, you decide to leave Diskeeper Lite on your system, be aware that uninstalling Diskeeper Lite after the installation will remove certain Windows NT registry entries used by Diskeeper, and you will need to re-install Diskeeper. Use the Add/Remove Programs applet in Control Panel to uninstall Diskeeper Lite. Note: On Windows NT machines, you must have Service Pack 3 or higher installed. Also, you must be logged into an account that is a member of the Administrators group. Note: If you are installing an update version of Diskeeper 6.0, you must have Diskeeper installed on your system, or have either the Diskeeper 5.x CD-ROM or the downloaded self-extracting compressed file for Diskeeper 5.x present on your system. Diskeeper is available either as a downloaded self-extracting compressed file, or on CD-ROM. The following instructions apply to both formats. Follow these steps to install Diskeeper: 1. If your Diskeeper package is a self-extracting compressed file, download the package into a temporary directory. If your Diskeeper package is contained on a CD-ROM, insert it into the appropriate drive on your computer. 2a. (Download version only) From Windows Explorer, double click file you downloaded in the temporary directory. Once started, Setup will ask you where you want the installation files to be unpacked. Either select the default or specify the desired folder. 2b. (CD-ROM Version Only) The Windows AutoPlay feature automatically determines the computer platform you are using and begins installing the correct version of Diskeeper. If you have disabled the AutoPlay feature, double-click SETUP.EXE in the directory folder representing your computer platform. If SETUP.EXE does not exist on your version of the CD-ROM, double click the *.msi file instead. This causes the Diskeeper Setup window to be displayed. 3. If Internet Explorer 4.01 or higher is not installed on your computer, the Diskeeper Setup program is stopped. Another installation program is started and a package of necessary components is installed on your computer. Microsoft Management Console (MMC), which is the interface for Diskeeper, requires these components. These components are a small subset of Internet Explorer -- not the complete Internet Explorer product. Installing these components will not affect your current web browser. Note that you must restart your computer after installing the component pack before you can continue installing Diskeeper. 4. If the MMC is not installed on your computer, the Diskeeper Setup program is paused and the MMC Setup program is started automatically. After the MMC files are installed, the Diskeeper Setup program resumes. 5. On Windows 95/98/NT systems, the Setup program checks to confirm DCOM is installed on your computer. If it is not, the Diskeeper Setup program exits and the DCOM Setup program is begun. After a short period of copying files, the DCOM installation is complete. 6. Click Next when the welcome message appears. 7. The installation procedure detects and removes any previously installed Diskeeper software. Note that if you are installing an update version of Diskeeper on a computer that was upgraded to Windows 2000 from either Windows NT or Windows 98, this update installation will not save any previous settings. You will need to re-enter any exclusion lists, "Set It and Forget It" schedules and Frag Guard settings. 8. As an option, you can change the destination location for the Diskeeper files. By default, Diskeeper is installed in one of the following locations on your Windows system volume, depending on the version installed: \Program Files\Executive Software\Diskeeper\DiskeeperSvr \Program Files\Executive Software\Diskeeper\DiskeeperWks \Program Files\Executive Software\Diskeeper\Diskeeper9x To choose another disk volume or directory on Windows 95/98/Me, click Browse. If you choose another volume or directory, click OK to accept the new destination location. Any valid local disk volume and directory name is acceptable. If the directory you specify does not exist, a new directory will be created by the Setup utility. Under Windows NT/2000, you can choose a different disk volume or directory for the installation by following these steps: a) Select the Custom option button and click Next. b) You can check if there is sufficient disk space for Diskeeper on any of your local volumes by clicking on Disk Usage. c) Click Change, make the desired changes to the destination and click Next to accept the new destination. If the directory you specify does not exist, a new directory will be created. 9. After the Diskeeper files have been copied to your system, you are presented with the opportunity to register Diskeeper online. You can also register Diskeeper at a later time via the Executive Software Web site at www.diskeeper.com. 10. On Windows NT/2000 only: Accept or modify the Frag Guard default settings and click OK. For more information about Frag Guard, see the online Help system or the Diskeeper User's Guide. 11. On a Windows 2000 system, after Setup is complete, you may immediately start Diskeeper or read the Readme.txt file by selecting the corresponding check box and clicking Finish. On other operating systems, you must first restart your computer before running Diskeeper. 12. To run Diskeeper, click the Windows Start button and select Programs, Executive Software, and then Diskeeper. I. SETTING ACCESS CONTROL ON WINDOWS 95/98 SYSTEMS =================================================== In some cases, the Diskeeper setup program will inform you that it is necessary for you to change the access control settings on Windows 95/98 systems. If such a message is displayed during the installation, follow these steps to set the access control: 1. From the Windows Control Panel, double-click "Network". 2. Click the Access Control tab. 3. Enable "User-level access control". 4. Specify the correct domain, if necessary. J. UNINSTALLING DISKEEPER ========================== Follow these steps to remove Diskeeper from your computer: 1. From Control Panel, double click "Add/Remove Programs". 2. Click the "Install/Uninstall" tab. 3. Highlight "Diskeeper". 4. Click "Add/Remove". This removes the Diskeeper program files from your computer. 5. When prompted, click "Yes" to remove the Roboex32.dll shared file, unless you know of other programs on your computer that also use this file. If this is the case, click "No" instead. 6. It may be necessary to manually delete the Diskeeper installation directory after the uninstall process is complete. Note: If the MMC and DCOM have been installed on your computer, they will not be removed when Diskeeper is uninstalled. (c) Copyright 2000 Executive Software International, Inc. All rights reserved. Diskeeper, Executive Software, Frag Guard and "Set It and Forget It" are registered trademarks owned by Executive Software International, Inc. "The Standard in Entire Network Defragmentation" and "Smart scheduling" are trademarks owned by Executive Software International, Inc. Microsoft, Windows, and Windows NT are registered trademarks owned by Microsoft Corporation. All other trademarks are the property of their respective owners.