PC World 1999 May/PCWorld_1999-05_cd.bin/Komunik/MSIE5/mschat25.cab/support.txt

Text File | 1998-06-26 | 21KB | 684 lines

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                       SUPPORT.TXT for Microsoft Chat 2.5

                                June 1998
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               (c) Copyright Microsoft Corporation, 1998


Getting Help from Microsoft Technical Support

If you have a simple question and need an answer fast

Quickly find answers yourself online--Use Support Online to easily search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search. To begin your search, go to http://support.microsoft.com/support.

If your question is urgent and more complex

Telephone Microsoft Technical Support--Work with a support engineer to solve your issue through the following options.
Standard No-Charge Support--for help during business hours--Microsoft offers 90 days of support at no-charge beginning the first time you speak with an engineer regarding Internet Explorer, Chat and NetMeeting. You can receive no-charge support via e-mail (explained later) or via telephone by calling one of the following numbers, available Monday - Friday, excluding holidays.

In the U.S.: [phone]--6:00 A.M. - 6:00 P.M. Pacific time

In Canada: [phone]--8:00 A.M. - 8:00 P.M. eastern time


If your Microsoft product was preinstalled or shipped with your personal computer, you are not eligible for Standard No-Charge Support from Microsoft and must contact your computer manufacturer for support. For phone numbers, please refer to the documentation that came with your computer.

Pay-Per-Incident Support--for help after hours or to supplement Standard Support--If you need help after hours, or if you have used up or are not eligible for Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express card. Support fees for the (900)# calls will appear on your telephone bill.

In the U.S.: [phone] or [phone] Cost: $35 US per incident--24 hours a day, seven days a week, including holidays

In Canada: [phone] Cost: $45 CDN plus tax per incident--8:00 A.M. - 8:00 P.M. eastern time, Monday - Friday, excluding holidays

If your question isn't urgent

Send e-mail to a Microsoft Technical Support Engineer--Ideal for questions requiring attached files, submit a question anytime and receive a response within one business day. Submit a question at http://support.microsoft.com/support using one of the following options:

Standard No-Charge Web Response--The amount of no-charge support for which you are eligible is described in the Standard No-Charge Support section above.

Pay-Per-Incident Web Response--If you have used up your Standard No-Charge Support, submit your question for a fee of $35 US.


For additional support needs

If you don't have access to the Internet--FastTips is a fax-back service providing Knowledge Base articles and answers to common questions. [phone].

If you need support services for a business--Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to http://www.microsoft.com/support. Or call
[phone] for information on accounts for small- to medium-sized businesses and [phone] for large, enterprise businesses.

If you need on-site, multivendor, or proprietary product support--Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call [phone] or visit http://www.microsoft.com/mcsp. For more information about ASCs, contact your Microsoft account representative, or visit http://www.microsoft.com/enterprise/asc.htm.

If you need text telephone (TTY/TDD--Available Monday - Friday, excluding holidays. In the United States, call [phone], 6:00 A.M. - 6:00 P.M. Pacific time. In Canada, call [phone], 8:00 A.M. - 8:00 P.M. eastern time.


If you need support outside the United States and Canada

The services and prices listed here are available in the United States and Canada only. Support outside the United Sates and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Microsoft Technical Support Worldwide--If you are outside the United States and have a question about a Microsoft product, first:

     *Check the information in this Help file or product manual.
     *Check the readme files that come with your product disks. These files
      provide general information that became available shortly before the
      product was released.
     *Go to Support Online from Microsoft Technical Support at
      http://support.microsoft.com/support/.

If you cannot find a solution, you can receive information on how to obtain technical support by contacting the Microsoft subsidiary office in your area.

Important--Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the options and phone number section on the Support Online web site at http://support.microsoft.com/support. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Argentina
Microsoft de Argentina S.A.
Customer Service: (54) (1) 316-4600
Fax: (54) (1) 316-1922
Technical Support Phone: (54) (1) 316-4664

Armenia
See Russia

Australia
Microsoft Pty. Ltd.
Phone: Products and Services 13 20 58
Fax: (61) [phone]
Sales Information Centre: (61) [phone]
Internet://www.microsoft.com.au/Australia
Technical Support:
Phone: (61) [phone]
Fax: (61) [phone]

Austria
Microsoft Ges.m.b.H.
Phone: [phone]
Fax: [phone]
Information: 0660-6520
Prices, updates, etc.: 0660-6520
Standard Support:
Installation and Handling:  01 50222-2255
General information about Support Network in Central Europe:
FAX: [phone]

Azerbaijan
See Russia

Belgium
Microsoft NV
Phone: [phone]
Fax: [phone]
Microsoft Support Network Info. Center: 0800 18307
TechNet Subscription: [phone]
MSDN Subscription: [phone]
Microsoft Information Center: [phone]
Bulletin Board: [phone] (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
[phone] (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)
Internet:  www.microsoft.com/benelux/support

Belorussia
See Russia

Bolivia
See Uruguay

Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 -7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support:
Phone: (55) (11) 5506-8087
Fax: (55) (11) 5506-7621
Automatic Fax: (55) (11) 5506-8506
Technical Support Bulletin Board Service: (55) (11) 5506-1234
Customer Support: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227

Canada
Microsoft Canada Co.
Head Office Phone: [phone]
Customer Information Centre: 1 [phone]
Technical Support:
Desktop Systems including Microsoft Windows 95: [phone]
Microsoft Office and Office Components: [phone]
Other Standard Technical Support: [phone]
Priority Support Information: [phone]
Text Telephone (TTY/TDD) [phone]
Technical Support Bulletin Board Service: [phone]

Caribbean
Microsoft Caribbean, Inc.
Phone: [phone]
Fax: [phone]
Technical Support: [phone]
Support E-Mail: [e-mail]
Customer Service: [phone] for area codes 787 & 809 only
Customer Service E-mail: [e-mail]

Central America
Technical Support: [phone]
Support E-Mail: [e-mail]
Customer Service: [phone]
Customer Service E-mail: [e-mail]

Chile
Microsoft Chile S.A.
Phone: [phone]
Fax: [phone]
Customer Service: 56-2-800-330600
Personal Operating System and Applications:
Phone: [phone]
Fax: [phone]

People's Republic of China
Microsoft (China) Co. Ltd
19th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: [phone]
Fax: [phone] Ext. 6988

Colombia
Microsoft Colombia
Phone: [phone]
Fax: [phone]
Technical Support:
Lφnea de Respuesta Microsoft
Phone: [phone]
Fax: [phone]
Voice Mail: (571) 5034216

Croatia
Microsoft Hrvatska d.o.o.
Phone: (+385) (1) 304 555
Fax: (+385) (1) 335 051
Technical Support: (Please, contact the subsidiary.)

Czech Republic
Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Fax: (+42) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222

Denmark
Microsoft Denmark
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44
(Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46

Dominican Republic
See Central America

Dubai
Microsoft Middle East
Phone: [phone]
Fax: [phone]
Technical Support:
Personal Operating Systems and Desktop Applications ONLY:
Phone: (971) (4) 524 488
Fax: (971) (4) 524 495
email: [e-mail]
Priority Support Information: (971) (4) 555 752
Customer Service Center:
(Version upgrade / TechNet and MSDN subscription)
Phone: (971) (4) 655 082
Fax: (971) (4) 655 097

Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: [phone], (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-458
Technical Support: (593) (2) 463-094

Egypt
Microsoft Egypt
Phone: [phone]
Fax: [phone]
Technical Support:
Personal Operating Systems and Desktop Applications ONLY:
Phone: [phone] / 6
Fax: [phone]

England
See United Kingdom

Estonia
See Germany
Technical Support: ([phone]

Finland
Microsoft OY
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Standard [phone]
Priority: [phone]
Premier: [phone]
Microsoft MSDL: [phone]
(Information in Swedish and English): [phone]
Microsoft FastTips: [phone]
(Information in Swedish and English)

France
Microsoft France
Phone: [phone]
Fax: [phone]
Telex: MSPARIS 604322
Technical Support:
Phone: [phone]
Fax: (33) (01) 69-28-00-28

French Polynesia
See France

Georgia
See Russia

Germany
Microsoft GmbH
Phone: [phone]
Fax: [phone]
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 08105-25-1199
Internet: www.microsoft.com/germany
Standard Support:
Installation and Handling: 01805/67 22 55
General information about Microsoft support in Central Europe:
Fax: [phone]

Greece
Microsoft Hellas, S.A.
Phone: [phone] through (30)(1) 6806-779
Fax: [phone]
Technical Support:
Phone: (30) (1) 9247-030
Fax: (30) (1) 9215-363
Hong Kong SAR, PRC
Microsoft Hong Kong SAR, PRC Limited
Fax: [phone]
Product support Faxback Service: (852)2535-9293
Microsoft Club Hotline: [phone]
Technical Support: (852) 2804-4222

Hungary
Microsoft Hungary
Microsoft Magyarorszßg Kft.
Phone: [phone]
Fax: [phone]
Technical Support: [phone] (2MSINFO)

Iceland
See Denmark

Ireland
See United Kingdom

India
Microsoft India
Phone: (011) (91) (80) 559 5733, (011) (91) (11) 646 0767, 646 0694
Fax: (011) (91) (80) 559-7133, (011) (91) (11) 647- 4714

Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support:
Phone: [phone]
Fax: [phone]

Israel
Microsoft Israel Ltd.
Phone: [phone]
Fax: [phone]

Italy
Microsoft SpA
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Microsoft by Fax (Fax-on-demand service): (39) (2) 70-398-888
Customer Service (New product info, product literature): (39) (2) 70-398-398
Dealer Support (Customer Service for resellers only): (39) (2) 70-398-388
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 7039-21

Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (424) 41-8700
(Technical Support options/ Support Contract)
Phone: [phone] (toll free domestic only)
Channel Marketing Information Center:
(Presales Product Support)
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 245-6995
Customer Service Phone:
(Version upgrade/Registration)
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511

Kazakhstan
See Russia

Kirgizia
See Russia

Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Service: 080-022-7337 (toll free domestic only)
Technical Support:
Office Technical Support: (82) (2) 508-0040
Windows Technical Support: (82) (2) 563-0054
Developer Technical Support: (82) (2) 566-0071
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544

Latin America
Microsoft
Latin American Headquarters (U.S.A.)
Phone: [phone]
Fax: [phone]
Customer Service: [phone]
Technical Support: [phone]
http://www.microsoft.com/latam/soporte

Liechtenstein
See Switzerland (German speaking)

Luxembourg
Microsoft NV
Phone: [phone]
Microsoft Support Network Info. Center [phone]
TechNet Subscription: [phone]
MSDN Subscription: [phone]
Microsoft Information Center: [phone]
 Bulletin Board: [phone]
(1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
[phone] (Dutch speaking)
[phone] (English speaking)
[phone] (French speaking)
Web: www.microsoft.com/benelux/support

Malaysia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: [phone]
Fax: [phone]

MΘxico
Microsoft MΘxico, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
Fast Tips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password

Morocco
Microsoft Afrique Du Nord
Phone: [phone]
Fax: [phone]

Netherlands
Microsoft BV
Phone: [phone]
Customer Service: 023-5677700
Microsoft Support Network Info Centre: 0800 099 7757
TechNet Subscription: 0800 022 6801
MSDN Subscription: 0800 022 7261
Bulletin Board: 023-5634221
(1200/2400/9600/14400bd, 8N1, ANSI)
Technical Support:
023-5677877 (Dutch speaking)
023-5677853 (English speaking)
Web: www.microsoft.com/benelux/support

New Zealand
Microsoft New Zealand Ltd
Phone: [phone]
Fax: [phone]
Technical Support:
Phone: [phone]
Fax: [phone] and 357-5577

Northern Ireland
See United Kingdom

Norway
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
Standard: +(47) 22 02 25 50
Priority: + (47) 22 02 25 45
Premier: + (47) 22 02 25 46
Microsoft Sales Support:  +(47) 22 02 25 80
Microsoft MSDL:  +(47) 22 18 22 09
Microsoft FastTips:  +(47) 22 02  25 70
(Document 404040 in FastTips contains detailed instructions)

Panama
Technical Support: [phone]
Support E-mail: [e-mail]
Customer Service: [phone]
Customer Service E-mail: [e-mail]

Papua New Guinea
See Australia

Paraguay
See Uruguay

Peru
Centro de Servicio al Cliente
Central de Soporte: (51) (1) 422- 4116
Fax: (51) (1) 221 9052
Central de Informacion (51) (1) 242-5980
Fax: (51) (1) 447 8591

Philippines (SP)
Microsoft Philippines
Phone: [phone]
Technical Support:
Phone: [phone] and 632 813-2494
Fax: [phone]

Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66

Portugal
Microsoft Portugal MSFT, Lda.
Phone: [phone]
Fax: [phone]
Technical Support:
Standard Support: (351) 1 4409280/1/2/3
Fax: [phone]

Puerto Rico
Technical Support: [phone]
Support E-Mail: [e-mail]
Customer Service: [phone] for area codes 787 & 809 only
Customer Service E-mail: [e-mail]

Republic of Ireland
See United Kingdom

Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia
Microsoft Z.A.O.
Microsoft Information Center: [phone]
Russia: 125252
Moscow: Postbox 70
Technical Support:
Moscow [phone]
St.-Petersburg: [phone]
Novosibirsk (3832) 119-019
Web: www.microsoft.com/rus/

Scotland
See United Kingdom

Saudi Arabia
Microsoft Saudi Arabia
Phone: [phone]
Fax: [phone]
Technical Support:
(Personal Operating System and Desktop Applications only):
Phone: [phone]
(toll free within Saudi Arabia)
Fax: [phone]

Singapore
Microsoft Singapore Pte Ltd
Phone: [phone]
Fax: [phone]
Customer Services:
Phone: [phone]
Fax: [phone]
Product Support Services:
Phone: [phone]
Fax: [phone]

Slovenia/Slovenija
Microsoft d.o.o.
Phone: (+386) (61) 1800 8-00
Fax: (+386) (61) 1800 822
Technical Support: (+386) (61) 185 3449

Slovak Republic
Microsoft Slovakia s.r.o.
Phone (+421) (7) 37 63 02
Fax: (+421) (7) 37 66 71
Technical Support: (+421) (7) 531 20 83

South Africa
Microsoft South Africa
Phone: [phone]
Fax: [phone]
Technical Support:
(Toll Free): 0 802 11 11 04
(Toll): (27) 11 445 0000
Fax: [phone]

South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Phone: [phone]
Fax: [phone]
Technical Support: (34) 1-3754004
Customer Service: (34) 1-3754004
From Spain Only: 902-187 198
Fax Back telephone: [phone]

Sweden
Microsoft AB
Phone: [phone]
Fax: [phone]
Technical Support:
Standard: [phone]
Priority: [phone]
Premier: [phone]
Sales Support: [phone]
Microsoft MSDL: [phone]
Microsoft FastTips: [phone]
(Document 202020 in FastTips contains detailed instructions)

Switzerland
Microsoft AG
Phone: [phone]
Fax: [phone]
Customer Service: 0848-858-868
Documentation:
Phone: [phone]
Fax: [phone], Microsoft Info-Service, Postfach, 8001 Zⁿrich
Standard Technical Support:
(German speaking) Installation and Handling: 0848 80 - 2255
Standard Technical Support:
(French speaking): 022-738 96 88
General information about Microsoft Support in Central Europe:
Tel. [phone]
Internet: www.microsoft.com/switzerland

Tadzhikistan
See Russia

Taiwan Region
Microsoft Taiwan Region Corp.
Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501

Thailand
Microsoft (Thailand) Limited
Phone: [phone]
Fax: [phone]
Product Support:
Phone: [phone] through 11
Fax: [phone]

Turkey
Microsoft Turkey
Phone: [phone]
Fax: [phone]
Support Hotline:
Phone: [phone]
Fax: [phone]
Bulletin Board Service: 90 (212) 227 93 90

Turkmenistan
See Russia

United Kingdom
Microsoft Limited
Fax: [phone]
Phone: [phone]
Microsoft KeyData:
(Bulletin Board Service)
 (0870) 50 30 200 (up to 28.8Kbaud, n, 8, 1)
Microsoft KeyFax:
(Faxback Information Service)
(0870) 50 30 100
Technical Support:
Desktop Applications, Home Products, Desktop Systems and hardware:
0870 50 10 100
Developer Products: 0870 50 10 200
Business Systems: 0870 50 10 300
Customers phoning from Ireland should dial 706 5353 for technical support.
Minicom Line 0870 50 30 400
Pre-Sales Information: Microsoft Connection (0345) 00 2000

Uruguay
Technical Support:
Phone: (598) (2) 774934
Fax: (598) (2) 774935

Uzbekistan
See Russia

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: [phone]
Fax: [phone]
Technical Support: [phone]

Wales
See United Kingdom