PC World Komputer 1997 October/Pcwk1097.iso/ARTISOFT/MSHARE/DOS/README.TXT

Text File | 1997-02-27 | 25.3 KB | 707 lines

               Readme.txt
            for INSYNC(R) ModemShare(TM) v7.0
            ---------------------------------
            (c) Artisoft, Inc.
            Edition 1 (3/8/96)



=================
TABLE OF CONTENTS
=================


1. Changing a Server Name After Installation
2. Checking Your Modem Settings
3. Solving Common Startup Errors
4. Using INSYNC CoSession Remote(TM) with ModemShare
5. Uninstalling ModemShare
6. Understanding the Windows 95 Device Manager and ModemShare
7. Windows 95 ModemShare Clients: Using Two Modems on One DOS-based
   ModemShare Server
8. Finding the Information You Need
9. Getting Technical Support




===============================================
1. Changing a Server Name After Installation
===============================================

During installation, ModemShare assigns each computer that acts as a
server the default server name MSHARE. If you have more than one
ModemShare server on your network, you need to give each server a
unique name. When more than one server has the same name, such as the
default name MSHARE, you won't be able to accurately monitor server
activity with Remote Server Monitor.

Follow the steps below to give each server a unique name:

Under Windows 95:

    1. At the ModemShare server, click Start, Programs, INSYNC
       ModemShare, Parameter Editor.
    2. Click Server parameters.
    3. In the Other Settings field, click in the Server Name box
       and type in a new server name.
    4. Click OK.
    5. Click File, then click Save parameters and exit.
    6. Restart your computer.


Under Windows v3.x and DOS:


     1. Open the Parameter Editor on the ModemShare server. In
       Windows v3.x, double-click the Parameter Editor icon in the
       ModemShare program group. In DOS, change to the
       MSHARE directory and type PAREDIT <Enter>. The DOS-based
       Parameter Editor main screen appears.
    2. Press Enter to clear the screen, then select Station Type by
       pressing Enter again.
    3. Press Enter to select Server. The full path name for the
       SERVER.CON file appears. Press Enter to accept this default
           unless you've created another parameter file for this server.
    4. The Parameter Set Selection screen appears. Press Enter to
       select the default set "1" unless you've created another
       parameter set. The Server Parameters Options screen appears.
    5. Use your down arrow key to scroll down to Server Name, and
       press Enter.

NOTE: To conform with all communications interfaces, don't use a server
name longer than 8 characters. Don't use spaces or other invalid
characters such as underscores or question marks.

    6. Type in a new server name and press Enter.
    7. Select File, then press Enter. Press Enter again to save your
       parameter set. Press Q to quit.
        8. Restart the ModemShare server.




===============================
2. Checking Your Modem Settings
===============================

When you install ModemShare on a computer that will share its modem (the
ModemShare server), the program automatically sets a standard IRQ
(Interrupt Request)and I/O (Input/Output) Base address for the COM port
the modem is attached to. For example, if the modem is on COM 2,
ModemShare will set the IRQ to 3 and the I/O Base address to 2F8.
For most modems these default settings will work fine.

However, if the modem requires special IRQ or I/O settings, you need
to change these default settings by following the steps below on the
ModemShare server:

Under Windows 95:

    1. At the ModemShare server, click Start, Programs, INSYNC
       ModemShare, Parameter Editor.
    2. Click Server parameters.
    3. Click Line Definitions. Click the line(s) serviced by the
       modem that needs its settings changed.
    4. Click in the Port address box and type in the correct I/O
       Base address.
    5. Use the Interrupt drop-down list box to select the correct
       IRQ.
    6. Click OK, Done and OK.
    7. Click File, then Save parameters and exit.
    8. Restart the ModemShare server.

Under Windows v3.x and DOS:

    1. Open the Parameter Editor on the ModemShare server. In
       Windows v3.x, double-click the Parameter Editor icon in the
       ModemShare program group. In DOS, change to the
       MSHARE directory and type PAREDIT <Enter>. The DOS-based
       Parameter Editor main screen appears.
    2. Press Enter to clear the screen, then select Station Type by
       pressing Enter again.
    3. Press Enter to select Server. The full path name for the
       SERVER.CON file appears. Press Enter to accept this default
           unless you've created another parameter file for this server.
    4. The Parameter Set Selection screen appears. Press Enter to
       select the default set "1" unless you've created another
       parameter set. The Server Parameters Options screen appears.
    5. Use your arrow keys to scroll down to Lines, then press Enter.
       The Line Selection screen appears. Select the line(s) serviced
       by the modem that needs its settings changed.
    6. In the Line Values screen, use your arrow key to select Port
       Address then press Enter. Type the correct I/O address and
       press Enter.
    7. Select Interrupt and press Enter. Type in an IRQ value and
       press Enter.
    8. Select Done and press Enter to return to the Server Parameters
       screen.
    9. Select File, then press Enter. Press Enter again to save your
       parameter set. Press Q to quit.
       10. Restart the ModemShare server.




=================================
3. Solving Common Startup Errors
=================================

The following sections explain what to do when you have trouble
using ModemShare immediately after installation.


A. You might see the following error messages when starting up or
restarting a ModemShare server: "ModemShare not loaded, server parameter
error" (under Windows 95) or "XXX Interface Initializing failed.
Connection Request" (under Windows v3.x and DOS, where XXX could be
either IPX/SPX or NetBIOS).

These messages simply indicate that more ports or lines have been
defined for the ModemShare server than your license allows. For example,
if you have a two-port license and define three lines on the server, you'll
receive one of these messages when you start or restart the server.

There are two ways to correct this problem: either buy an upgrade or add-on
license that allows you to define the number of lines you need, or delete
the excess lines on the ModemShare server.

For information about an upgrade or add-on license, call the Artisoft Sales
Consultation Center at 1 [phone]. To delete excess lines, follow the
instructions below.

First check your INSYNC ModemShare box to determine the number of lines
(ports) that are supported by your license. Then follow these steps to delete
lines from a ModemShare server:

Under Windows 95:

    1. At the ModemShare server, click Start, Programs, INSYNC
       ModemShare, Parameter Editor.
    2. Click Server parameters.
    3. Click Line Definitions. Click a line to delete. The Line Detail
       window appears.
    4. Click Delete Line.
    5. Repeat steps 3 and 4 until the number of lines on the server
       matches the number of ports for your license.
    6. Click Done, then OK.
    7. Click File, then Save parameters and exit.
    8. Restart the ModemShare server.

Under Windows v3.x and DOS:

    1. Open the Parameter Editor on the ModemShare server. In
       Windows v3.x, double-click the Parameter Editor icon in the
       ModemShare program group. In DOS, change to the
       MSHARE directory and type PAREDIT <Enter>. The DOS-based
       Parameter Editor main screen appears.
    2. Press Enter to clear the screen, then select Station Type by
       pressing Enter again.
    3. Press Enter to select Server. The full path name for the
       SERVER.CON file appears. Press Enter to accept this default,
           unless you've created another parameter file for this server.
    4. The Parameter Set Selection screen appears. Press Enter to
       select the default set "1," unless you've created another
       parameter set. The Server Parameters Options screen appears.
    5. Use your arrow keys to scroll down to Lines, then press Enter.
    6. Select a line to delete, then press F3 to delete it.
    7. Press Y to confirm the deletion.
    8. Repeat steps 6 and 7 until the number of lines on the server
       matches the number of ports for your license.
    9. Select File, then press Enter. Press Enter again to save your
       parameter set. Press Q to quit.
       10. Restart the ModemShare server.



B. If you're running Windows 95 and using the NetBIOS or NetBEUI network
protocol, you might see the error message, "Server is busy or
unavailable."  To correct this problem, you need to set a default
network protocol so that ModemShare will transmit data packets using
this protocol under Windows 95.

Go to each ModemShare server and client that's running Windows 95 and
follow these steps:

    1. Click Start, Settings, Control Panel.
    2. Double-click the Network icon. You'll see a list of network
       items such as adapters and protocols.
    3. If you're running LANtastic, click Artisoft LANtastic NetBIOS.
       If you're running the Microsoft(R) networking system, click
       NetBEUI.
    4. Click Properties, then click the Advanced tab.
    5. Make sure the box "Set this protocol to be the default protocol"
       is checked.
    6. Click OK.
    7. Restart each ModemShare computer.



C. If you're running LANtastic v5.x or 6.x on any of your ModemShare
servers or clients, and some servers don't appear to be available when
you run Monitor, Remote Server Monitor or Port Status & Setup, you may
have exceeded the multicast address table limit of your adapter driver.

Follow the steps below to turn off multicast addressing on each
LANtastic v5.x and v6.x computer on your network.


    1. Use a text editor such as DOS EDIT to open your
       STARNET.CFG, which is located in your LANTASTI directory.
    2. Under the AILANBIO section, add the line:

            NO_MULTICAST

    3. Save your changes and exit the text editor.
    4. Restart the computer.



================================================
4. Using INSYNC CoSession Remote with ModemShare
================================================

With CoSession Remote and ModemShare you can dial in from a PC or laptop
at home and control a computer in your office that has access to a shared
modem (a ModemShare client). This section gives instructions for setting
up ModemShare and CoSession Remote's Host and Viewer programs to use the
remote control software on a shared modem system.

NOTE: These instructions only apply to Windows 95 and Windows v3.x
computers.

First, make sure that ModemShare and the CoSession Remote Host are
properly installed on the computer you want to control. Then, make sure
that CoSession Remote Viewer is installed on the remote computer. You
also need to know the COM ports that are redirected on the ModemShare
client.

You'll need to perform a few simple steps using these four programs:

    - ModemShare Parameter Editor
    - ModemShare Inbound Service
    - CoSession Remote Host
    - CoSession Remote Viewer


--------------------------------------
Setting Up ModemShare Parameter Editor
--------------------------------------


If you're using Windows 95, go to the ModemShare server that's sharing
the modem you want to access:

    1. Click Start, Programs, INSYNC ModemShare, Parameter Editor.
    2. Click Server parameters.
    3. Click Group Definitions.
    4. Click the Group containing the lines that will receive
       incoming calls. The Edit Group Definition window appears.
    5. Click the check box at the bottom of the screen so that the
       lines in this Group accept incoming calls.
    6. Click OK, Done and OK again to return to the main Parameter
       Editor window.
    7. Click File, then Save parameters and exit.
    8. Restart Windows 95.

If you're using Windows v3.x,

    1. Double-click the Parameter Editor icon.
    2. Press Enter to clear the screen, then select Station Type by
       pressing Enter again.
    3. Press Enter to select Server. The full path name for the
       SERVER.CON file appears. Press Enter to accept this default
           unless you've created another parameter file for this server.
    4. The Parameter Set Selection screen appears. Press Enter to
       select the default set "1" unless you've created another
       parameter set. The Server Parameters Options screen appears.
    5. Use your down arrow key to scroll to Groups, then press Enter.
    6. Select the group containing the lines that will receive
       incoming calls. Press Enter.
    7. Select Inbound, then press Enter. A screen appears where you
       can specify the number of lines for which inbound calls will
       be received. Press Enter to accept the default "1," or type
       in another number of lines, then press Enter.
    8. At the main Parameter Editor screen, use your up arrow to
       select File, then press Enter. Press Enter again to save your
       parameter set. Press Q to quit.
    9. Restart Windows.



-------------------------------------
Setting up ModemShare Inbound Service
-------------------------------------

The steps for setting up ModemShare Inbound Service to accept a CoSession
Remote communications session are the same under Windows 95 and Windows
v3.x.  Refer to your INSYNC ModemShare User's Manual and online Help for
details about Inbound Service.


    1. Open Inbound Service.  In Windows 95, click Start, Programs,
       INSYNC ModemShare, Inbound Service.  In Windows v3.x,
       double-click the Inbound Service icon in the ModemShare program
       group.
    2. Type in a descriptive name for CoSession Remote in the Program
       Description field, then press the Tab key. This field is
       optional.
    3. In the Program Name field, enter the path and name to launch
       CoSession Remote. You can click the Browse button to locate
       the program, but you must enter the full and correct path, which
       should end with CSWH.EXE. Then press Tab.
    4. Type -M (hyphen M with no spaces) in the Input Parameters field.
       Press Tab.
    5. Type in a service name.  This name must start with CS- and
       exclude any spaces. For example, type CS-TEST. Then press Tab.
    6. Click the Reset after Connection Termination box.
    7. Click Options, then click the Terminate Program on Carrier
       Drop box. Click OK.
    8. You don't have to select any other options, but if you'd like
       to minimize the Inbound Service window while waiting for a call,
       click that box.
    9. Click OK.  You're now ready to receive any incoming call.


--------------------------------
Setting Up CoSession Remote Host
--------------------------------

The steps for setting up CoSession Remote Host for a remote control
session on a ModemShare client are the same under Windows 95 and Windows
v3.x.

    1. Open CoSession Remote Host. Under Windows 95, click Start,
       Programs, INSYNC CoSession Remote, CoSession Remote Host.
       Under Windows v3.x, double-click the CoSession Remote
       Host icon.
    2. When the Control Center window appears, click Phone Book.
    3. Click Call Out and Call In Security Records, then click OK.
    4. Make sure that the COM port displayed is identical to
       the redirected COM port under ModemShare. For example, if
       COM 4 is the port you chose to access a shared modem, select
       COM 4 in the Phone Book Setup window.
    5. Make sure that the baud rate matches the shared modem's baud
       rate that's defined for the server in Parameter Editor.
    6. In the Modem Name drop-down list box, scroll to Direct-Connect.
    7. Click Save, then Close.
    8. Click Phone Book again.  This time click Wait for Call
       Settings. Click OK.
    9. Again, make sure the COM port and baud rate match your
       redirected COM port and shared modem's baud rate. Select
       Direct-Connect for the Modem Name.
       10. Click Save, then Close.
       11. Back in the Control Center window, click Setup in the menu,
           then click Options. Make sure both Auto Answer On Loading and
       Unattended Access are checked.
       12. Click Save if necessary, then click Close.
       13. Close the Control Center window.  CoSession Remote Host is
       now set up.



----------------------------------
Setting Up CoSession Remote Viewer
----------------------------------

The steps for setting up CoSession Remote Viewer for a remote control
session are the same under Windows 95 and Windows v3.x.

    1. Open CoSession Remote Viewer. Under Windows 95, click Start,
       Programs, INSYNC CoSession Remote, CoSession Remote Viewer.
       Under Windows v3.x, double-click the CoSession Remote
       Viewer icon.
    2. In the Control Center window, select the Default
       Phone Book name, then click Phone Book.
    3. Make sure the Communication Type is set to Serial/Modem, then
       click Setup next to the Terminal Type field.
    3. Make sure Enable ACS Detection is checked.
    4. Click Save, then Close.


You're now ready to dial in to the modem that the Host is sharing. After
you dial in, you'll see a list of service names. Select the service name
that begins with CS- and press Enter.  After a short pause, you'll
be connected to and in control of the Host computer.




==========================
5. Uninstalling ModemShare
==========================

In Windows 95 and Windows you can remove all ModemShare components by
using the Remove ModemShare programs. Instructions for uninstalling
ModemShare under Windows 95, Windows and DOS are in Chapter 2 of your
INSYNC ModemShare User's Manual.

IMPORTANT: You must restart your computer after uninstalling ModemShare
for all components to be removed.





=============================================================
6. Understanding the Windows 95 Device Manager and ModemShare
=============================================================

If you use Windows 95's Device Manager on a Plug and Play computer
after installing ModemShare, you might notice circled exclamation
points next to Direct memory access controller and System timer under
System devices. Windows 95 will give you a message that there
are resource conflicts with these two devices.

There aren't any resource conflicts.  Windows 95 manages ModemShare's
virtual COM ports as though they were actual, physical devices. Ignore
these exclamation points and conflict messages.



===================================================================
7. Windows 95 ModemShare Clients: Using Two Modems on One DOS-based
   ModemShare Server
===================================================================

A Windows 95 ModemShare client cannot use two modems (run multiple
sessions) on the same DOS or Windows v3.x ModemShare server at the
same time. However, a Windows 95 ModemShare client CAN use a modem
on one DOS or Windows v3.x ModemShare server at the same time it's
using a modem on a different DOS or Windows v3.x server.

Running multiple sessions on one server is ONLY a problem for Windows
95 clients trying to use DOS-based ModemShare servers. A Windows 95
ModemShare client CAN use two modems on the same Windows 95 ModemShare
server at the same time.



===================================
8. Finding the Information You Need
===================================

If you're running ModemShare under Windows v3.x or DOS, your INSYNC
ModemShare User's Manual is your main source of information.

If you're running ModemShare under Windows 95, refer to your INSYNC
ModemShare User's Manual for:

    - complete installation instructions (Chapter 2).
    - information about how to deal with error messages
      (Appendix B).

After the ModemShare software is installed, refer to your online
Help for:

    - Overview information about ModemShare's main features.
    - A "How-to" guide to basic setup and modem sharing.
    - More advanced "How-to" steps for managing your ModemShare
      system.
    - Troubleshooting guidelines to help you solve common
      networking problems.
    - Tips and tricks you can use to make the most of your
      ModemShare software.

The ModemShare Help system for Windows 95 also gives you detailed
information about each ModemShare window. If you get stuck when
you're working at a window, just click the Help button or press
the F1 key. A Help topic appears describing all the features and
functions of the window.  In many cases, you'll be able to click
on green text to see more Help information.

To browse through ModemShare's comprehensive Windows 95 Help system
at any time, click Start, Programs, INSYNC ModemShare, ModemShare
Help. The Contents page of the main Help Topics window appears.

Hint:  It's easy to print out any Help topic. Depending on the type
of Help window you're currently viewing, you'll find a Print Topic
option in the File or Options menu. Some Help windows also include a
Print button.



===============================
9. Contacting Technical Support
===============================

This section outlines the Artisoft technical support options available for
INSYNC ModemShare. Many of the Artisoft services listed below provide
technical bulletins and product news, along with software patches and
enhancements. So to get regularly updated information about
INSYNC ModemShare and other Artisoft products, contact the sources
listed in this section.


o Telephone support

  Priority 900 Support (U.S. only)
  (900) 555-TECH (8324)

  There's no waiting on this line, and you work with expert Artisoft
  technicians. The cost, billed to your phone number, is $2.50 per minute.
  Service is available Monday through Friday, 6 a.m. to 9 p.m., and Saturday,
  7 a.m. to 5 p.m., Mountain Time, excluding holidays.


  Priority 800 Support (U.S. and Canada)
  [phone]

  This is the same priority service as above. It's especially convenient if
  you prefer to use a credit card. The cost, billed to Visa, Master Card or
  American Express, is $2.50 per minute. Priority 800 Support is available
  during the same hours as Priority 900 Support.


  Hardware Support (U.S. and Canada)
  [phone]

  Call this service if you need help with adapters, cables, modems or other
  hardware. Long distance toll charges apply for this service.


o Arti-Facts BBS

  Using a modem, call Artisoft's Arti-Facts(SM) BBS. For 9600 baud
  communications, call [phone] in the U.S. and Canada. For 14.4K baud
  communications, call [phone].

  To get the most from your first dial-up session, download the following
  files:

    BLTS.ZIP, which gives you all of Artisoft's technical bulletins in
    one compressed file.

    BBSLIST.TXT, which lists all of the files available on the BBS.


o Artisoft's CompuServe Forum

  To use this service, you must have CompuServe(R) access. At the ! prompt, type
  Go Artisoft <Enter>.


o FTP Site

  Technical bulletins can be downloaded from Artisoft's FTP site. The FTP
  address is: ftp.artisoft.com.


o World Wide Web

  Technical bulletins are also available from Artisoft's WWW site. The
  address is: http://www.artisoft.com.


o Artisoft Worldwide Offices

Australia
Artisoft Australia
Level 2, Suite 3
4-10 Bridge St.
Pymble, NSW 2073
Australia
Tel: [phone]
BBS: 61-2-9988-4617
Fax: [phone]

Benelux
Artisoft Benelux
Reactorweg 291
3542 AD Utrecht
The Netherlands
Tel:  [phone]
BBS:  31 (0)30-2412176
Fax:  [phone]

Canada
Artisoft Canada
10 Carlson Court  #590
Etobicoke, Ontario  Canada
M9W  6L2
Sales:
Tel:  [phone]
Fax:  [phone]
Support:
Tel:  [phone]* (U.S. support center)
BBS:  520-884-8648  (U.S. support center)
  *See the section called "Priority 800 Support (U.S. and Canada)"
   for billing information.

France
Artisoft France
99 Quai du Docteur Dervaux
92600 Asnieres-sur-Seine
France
Tel:   [phone]
BBS:   33 (1) 40 80 08 81
Fax:   [phone]

Germany
Artisoft Deutschland
Landsberger Strabe 408
81241 Munich
Germany
Tel:  [phone]
BBS:  49-89-580-98-47
Fax:  [phone]
(For technical support, please
call 44 (1923) 20-84-78 in the
United Kingdom.  Long distance
fees may apply.)

Italy
Artisoft Italia
Via Giovanni da Udine 34
Milan 20156
Italy
Tel:  [phone]
BBS:  39 (2) 38-09-33-72
Fax:  [phone]

Japan
Artisoft Japan
Fuyo-Kanda  Bldg 4F
1-4-13 Higashi-Kanda
Chiyodaku
Tokyo
Japan  101
Tel:  [phone]
BBS:  Nifty LAN vendor forum
Fax:  [phone]

Mexico
Artisoft Mexico
Insurgentes Sur 667
Tercer Piso
Colonia Napoles
Mexico City
Mexico 03810
Tel:  [phone]
BBS:  52 (5) 536-2578
Fax:  [phone]

United Kingdom
Artisoft UK
223 Berwick Ave.
Slough, Berkshire SL1 4QT
United Kingdom
Tel:  [phone]
BBS:  44 [phone]
Fax:  [phone]
Technical Support:  44 (1923)20-84-73

United States
Artisoft, Inc.
2202 North Forbes Blvd.
Tucson, Arizona  85745
USA

For U.S. telephone support information, please refer to the section called
"Telephone support" above.