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Red Orb Zone (tm) Client ReadMe
Windows 95 Version 1.06 - US
March 4, 1998
To help you quickly locate any information you need, here is
a list of what is included in this ReadMe, so you can scroll
down to the appropriate section.
Table of Contents
1. Installation
2. General Recommendations for Use
3. Troubleshooting
4. How to Contact Technical Support
5. Standard Hardware Requirements
6. Copyright Information
Note: Before starting WarBreeds for play on Red Orb Zone, you must be connected to your Internet Service Provider.
1. Installation
The Red Orb Zone client is installed either during the install
process of the game application with which it came or by
installing it from the context menu of the CD-ROM of the
game. To access the context menu, double click My
Computer to view the contents of your computer. Right-
click on your CD-ROM drive to open the context menu of
the game CD and select Red Orb Zone Client Setup. Follow
the onscreen instructions to install the Red Orb Zone client.
The Red Orb Zone client requires that you use the Red Orb
Zone Access Configuration utility. This gives Red Orb Zone
some information about your Internet connection. The
utility is run during the Red Orb Zone client setup or by
accessing it from the context menu of the Red Orb
Entertainment CD-ROM game. To access the context menu,
double click My Computer to view the contents of your
computer. Right-click on your CD-ROM drive to open the
context menu of the game CD and select Red Orb Zone
Access Configuration. Follow the onscreen instructions to
run the Red Orb Zone Access Configuration utility.
2. General Recommendations for Use
Have your connection to the Internet open and active before
you try to connect to Red Orb Zone.
The Windows 95 Taskbar may remain on the screen if the Always
on Top option is selected. Unchecking this option will remove the
taskbar and any artifacts from the screen. To uncheck this option,
right click the Taskbar, select Properties and de-select Always
on Top.
Make sure your modem speed and connection information
matches your connection to your ISP (Internet Service
Provider). For example, if you are using a 28.8Kbps modem,
make sure your connection settings are not higher than the
28.8Kbps setting.
Other than the game application, please make sure you are
not running any other applications in the background,
including Power Management software, Screen Savers such
as After Dark (tm), or Disk Utilities such as Norton Utilities
(R). Check with your computer hardware or software
manufacturer for information about properly disabling these utilities.
Three products are currently supported on Red Orb Zone: Warbreeds (tm)
Take No Prisoners (tm) and Warlords (tm) III: Reign of Heroes (tm).
Red Orb Zone is a game matching and chat service. It serves only
to connect players in multiplayer games and does not facilitate or
enhance multiplayer performance.
Ping times are calculated every time a new user joins a game. It is
the time it takes the host to ping each respective client.
Once you start a multiplayer game through Red Orb Zone, game
and player names will be truncated in the host game.
When updating the Red Orb Zone client for Take No Prisoners for
the first time, you will be required to re-start Red Orb Zone from
the Multiplayer menu of Take No Prisoners.
The Assassin game type for Take No Prisoners is not available in
this version of Red Orb Zone.
For Take No Prisoners, Red Orb Zone allows you to begin an
internet multiplayer game and have other users join your game in
progress.
For Take No Prisoners, when the host starts a game from Red
Orb Zone with a client ready, it is important that the host maintain
a connection to the client. If the host does not, the client may
experience technical difficulties.
For Take No Prisoners with DirectX 3.0, after hosting or joining
a game, players must restart Take No Prisoners and then reconnect
to Red Orb Zone. Users with DirectX 5.0a will be able to host and
join games without restarting Take No Prisoners.
3. Troubleshooting
We have made every effort to ensure that your experience
using Red Orb Zone will be simple and trouble free.
However, Red Orb Zone relies on the Internet, which is not
always reliable. We request that you do as much
troubleshooting as possible before contacting Red Orb
Entertainment (tm) Technical Support.
Q. I have already run the Red Orb Zone Access
Configuration utility. However, every time I log on it tells
me to run it again. What does this mean?
The Red Orb Zone Access Configuration utility tells Red Orb
Zone the name, type, and location of your Internet access. If
you change your ISP or use different ISPs at different times,
run the Red Orb Zone Access Configuration utility prior to
launching Red Orb Zone to provide the information to Red
Orb Zone.
***** NOTE: If you are unsure what connection to select in the
Configure Your Connection dialog, click the help button for more
information on the type of connection avaialable.
Red Orb Zone supports Microsoft Windows 95 Winsock 1.1 or
above. You may not be able to contact Red Orb Zone or play Red Orb
Zone games if you are not using the Windows 95 Winsock.
Q. Why does it tell me that I need to register before signing
on to the service?
Red Orb Zone requires that you register electronically using
our Electronic Registration program. If you dial into an ISP
using a modem, it is preferred that you use the modem
option for registration. If you have an active Internet
connection, then the Internet registration is preferred.
Q. I get an error message telling me that I can't make a
connection. Why?
If you can make a connection to the World Wide Web, then
check our Web site at www.redorb.com/roz. You will find
the current status of Red Orb Zone and additional
troubleshooting information. If you are having problems
making contact with Web sites, it is most likely a
problem with your ISP and/or internet connection.
Q. The Red Orb Zone client tells me it is "Searching for
Server..." but never makes a connection. What do I do?
The Red Orb Zone Access Configuration Utility may not
recognize your internet connection. It will
likely recognize your settings if you launch your Internet
connection before you try to launch Red Orb Zone.
Q. Why can't I double-click on the RedOrbZn.exe to start
the application?
Red Orb Zone can only be launched from within the game
application. You should not attempt to launch it as a stand-
alone application.
Q. I try to log on to Red Orb Zone from my LAN connection
to the Internet and it doesn't let me. What does this mean?
It is likely that your LAN connection to the Internet is routed
through a proxy server. At this time we do not support
access or game matching through proxy servers.
Q. After I start the game, I have problems playing. What do
I do?
Consult the documentation that came with the game that
you are trying to play. It is most likely addressed either in
the User's Manual or product ReadMe.
Q. When I am in the middle of an upgrade, why does my
connection seems to slow down to a standstill?
Configuring your modem is very important. Make sure
your modem is configured properly, and that you are using
the latest drivers. You should check your setting by going to
Start\Menu\Settings\ControlPanel\System\DeviceManage
r\Modem\Properties\Connection\Advanced\click on Use
error control and click on Compress data. In addition,
check to make sure your modem driver is the right driver
and the latest driver for your modem. You may check with
the hardware manufacturer of your modem to get
information on the latest drivers for your modem.
If you can make a connection to the World Wide Web, then
check our Web site at www.redorb.com/roz. The most current
version of the Red Orb Zone client will be available for
download at this web address.
Q. The Red Orb Zone seems to be down and I want to play a
multiplayer game. Is there any other way to play Red Orb
Entertainment multiplayer games over the Internet?
Yes. Red Orb Entertainment also provides Mplayer (tm)
software on each of its products that support Red Orb Zone.
Mplayer typically supports larger scale games than non-server
mediated games like those on Red Orb Zone.
If at any time Red Orb Zone becomes completely
inaccessible, please try to play using the Mplayer software.
4. How to Contact Technical Support
If you have worked through these troubleshooting
suggestions and still need assistance, you can contact Red
Orb Entertainment Technical Support by using the options
listed below. It will be very helpful if you can tell us your
computer make and model, and the brand names of both the
video card and sound card you are using. If possible, have
the computer positioned near your phone and turned on.
Please also be prepared to give us a detailed description of
what happens when you try to run the program.
You can contact us in any of the following ways:
Internet - Online support is available through our World
Wide Web site at http://www.redorb.com
America Online - Use the Keyword: RED ORB to find our
Product Support Boards, or address your questions to
BBund Tec1 or BBund Tec2 using AOL's electronic mail.
Mail - Send your questions to Red Orb Entertainment
Technical Correspondence, P.O. Box 6125, Novato, CA
94948-6125.
Phone - Call us at (415) 382-4777 from Monday through
Friday between the hours of 6:00 a.m. and 5:00 p.m.,
Pacific Time.
..Call 1-900-7REDORB (1-900-773-3672) for Hints and Tips. You
must be at least 18 years old or have your parents' permission to
call. The hint line costs $0.95 per minute.
5. Standard Hardware Requirements
Red Orb Zone is designed to work within the environment
of the game application from which you launch it. For
hardware requirements of the individual games, please
consult the game's documentation.
6. Copyright Information
Copyright (c)1997 Red Orb Entertainment. All rights reserved.
Red
Orb Entertainment, Red Orb Zone, Reign of Heroes, Take No
Prisoners and Broderbund are trademarks
and/or registered trademarks of Broderbund Software, Inc. Red
Orb Entertainment is a division of Broderbund Software, Inc.
Warlords is a trademark of Strategic Studies
Group.
Windows is a registered trademark of Microsoft Corporation, Inc.
Mplayer and Mpath are trademarks of Mpath Interactive, Inc. All
other company and/or product names are trademarks and/or
registered trademarks of their respective manufacturers.
We really hope that you enjoy our service.
End of ReadMe.