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SYMANTEC CORPRATION - PETER NORTON GROUP 08/01/99 Release Notes for Norton Utilities 2000 4.5 for Windows 95/98 ------------------------------------------------------------- Thank you for purchasing Norton Utilities 2000 4.5 for Windows 95/98. This version of Norton Utilities 2000 is designed for Windows 95 and Windows 98. In this document we will refer to them collectively as Windows 9x. This version is not compatible with Windows NT, Windows 2000, Windows 3.x, OS/2, or Windows emulators such as SoftWindows. Please review this document before you install Norton Utilities 2000 or call technical support, as it contains information not contained in the User's Guide and the online help. Table of Contents 1. Installation with Setup Wizard and Uninstall 2. General Information 3. Bootable Norton Utilities CD 4. Disk Editor (DISKEDIT.EXE) 5. Image 6. Norton Diagnostics 7. Norton Disk Doctor 8. Norton File Compare 9. Norton Optimization Wizard 10. Norton Protected Recycle Bin and Norton Protection 11. Norton Registry Tracker 12. Norton Speed Start 13. Norton System Doctor 14. Norton Web Services 15. Norton WinDoctor 16. Norton Wipe Info 17. Rescue Disk 18. Run From CD 19. Speed Disk 20. System Information 21. UnErase Wizard 22. UnFormat (UNFORMAT.EXE) 23. Year 2000 Compliance 1. Installation with Setup Wizard and Uninstall ------------------------------------------------------- IMPORTANT: Do not use Norton Utilities versions 8.0 or earlier for DOS or Windows on your Windows 9x system. They are not compatible with the Windows 9x file system and can cause disk problems. Uninstall these programs from your system. =========== We recommend that you uninstall any earlier versions of Norton Utilities 2000 for Windows 9x from your system prior to installing Norton Utilities 2000 4.5. =========== Do not install Norton Utilities 2000 4.5 in a path longer than 128 characters. =========== Norton Utilities 200 4.5 cannot be installed into a directory with Double Byte Characters. =========== Do not install Norton Utilities 2000 into the \Windows directory, or into the \Program Files\Symantec directory. =========== At installation, backups are made of USER.DAT and SYSTEM.DAT named USER.NU4 and SYSTEM.NU4. After you make and test a full rescue disk set, you can safely delete these backup files. =========== In a custom install, choosing to install Norton System Check will require that Norton Disk Doctor, Norton WinDoctor, and Norton Optimization Wizard also be installed. These will not be deselectable if Norton System Check is selected. =========== During a Custom Install, some components cannot be deselected if other components are selected. LiveUpdate is required by Norton System Doctor, Norton Web Services, and Norton CrashGuard. The Basefiles are always required. =========== If you install Norton System Doctor, we recommend you install all other Norton Utilities 2000 programs to get the full benefits of Norton System Doctor. =========== With a dual boot Windows 9x / Windows NT machine, do not install Norton Utilities 2000 for Windows 9x into the same directory with Norton Utilities for Windows NT. =========== If you uninstall Norton Utilities 2000 4.5, or an earlier version of Norton Utilities, please reboot your system after completing the uninstall and before re-installing Norton Utilities 2000 4.5 or any other Symantec product. =========== When uninstalling Norton Utilities, you are asked whether or not you want to remove shared files. In most cases, it is safe to select "Yes to All". =========== If you install and then uninstall Norton Antivirus 2.0 while Norton Utilities 4.5 is installed, an error may appear on startup: "Unable to dynamically load NPROTECT.VXD". Re-install Norton Utilities 4.5 to solve this problem, or call technical support for assistance. This problem does not occur with Norton Antivirus 4.0. =========== Users are strongly discouraged from using Uninstall programs to remove Norton Utilities 2000 4.5. Use the Windows Add/Remove Programs function found in the Control Panel. =========== Norton Utilities 2000 requires DCOM for Windows 9x, which is installed by default. If this is removed, some components of Norton Utilities will no longer function. =========== Norton Utilities 2000 uses a Windows component called DCOM which comes with Microsoft Internet Explorer 4.0. Uninstalling Internet Explorer 4.0 will remove DCOM, and cause certain components of Norton Utilities 2000 to no longer function correctly. You can run the DCOM setup program from the \DCOM95 directory on your Norton Utilities 4.5 CD-ROM to reinstall DCOM should it get removed. =========== On some western European versions of Windows 95 OSR2, you may get a message about COMPOBJ.DLL being replaced by an older version than the one that is currently on the machine. The dialog box will inform you that the file error will be corrected after restarting Windows. This error results from installing Microsoft's DCOM for Windows 9x. =========== Norton Utilities 2000 standard installation adds LiveAdvisor, LiveUpdate, Norton CrashGuard, and Norton Web Services to the Add/Remove Programs list in the Windows Control Panel. These items can be uninstalled separately. LiveUpdate should only be uninstalled when no other Symantec programs exist on the computer. =========== During the Norton Utilities 2000 Standard Installation, Norton CrashGuard 4.0, Norton Web Services, Rescue, Live Update and Live Advisor are installed. These are special components of Norton Utilities and require their own installation process. If the installation of any these components fail for some reason, you can run these installations manually after the installation of Norton Utilities 2000 is complete. To manually install any of these components, insert the Norton Utilities 2000 CD into your CD Rom Drive. The CD Start Panel should load automatically. Select "Browse the CD" from the menu. To reinstall Norton Web Services, type: \NU\NWS\SETUP.EXE To reinstall Norton CrashGuard, type: \NU\NCG\SETUP.EXE To reinstall Rescue Disk, type: \NU\RESCUE\SETUP.EXE To reinstall Live Advisor, type: \NU\LASETUP.EXE To reinstall Live Update, type: \NU\LUSETUP.EXE =========== You may select NOT to install NSW (Norton Web Services) on your system. However, the file NWS.URL will be installed. No other pieces of NWS will be installed on your system. 2. General Information ------------------------------------------------------- If you have a Promise FastTRAK Ultra 33 controller, Norton Disk Doctor and Norton SpeedDisk may detect problems that do not exist and should not be fixed. This is due to problems in the Promise driver or hardware. We recommend that you do not use these applications on drives attached to this controller at this time. ========== LiveUpdate and Internet Firewalls: LiveUpdate downloads updates automatically from an FTP site.If your Internet connection is protected by a firewall, you may need to modify its configuration to permit access to the Symantec LiveUpdate FTP site. Use the following data: Host: update.symantec.com Outbound data port: 21 Inbound data port: 20 Protocol: FTP Consult your firewall's documentation or your network administrator for implementation details. =========== For safety reasons, several Norton Utilities 2000 programs momentarily lock the hard drive on which they are running. If the drive is written to while it is locked, the Norton Utilities 2000 program running will restart. Restarts are most commonly noticed on the drive that contains the Windows swap file. For example, if the swap file changes while Norton Disk Doctor is diagnosing the disk, Norton Disk Doctor restarts in order to verify the newly written data on the disk. ========== Norton Disk Doctor can be used under Windows 9x safe mode to diagnose and recover drives. However, many other Norton Utility programs do not run in safe mode, because the operating system functions they require are not available. ========== If you have an emergency situation and you cannot start Windows 9x normally, use your Norton Zip Rescue disk set to boot into Windows safe mode, or refer to the Norton Utilities 2000 User's Guide for more information. =========== Hard disk drives with more than 1024 cylinders may, if improperly partitioned, cause problems with Norton Utilities. To avoid this problem, use an Enhanced IDE (EIDE) or SCSI controller, upgrade your system BIOS, or use a third-party disk partitioning software. =========== Norton Utilities 2000 may have difficulties with other utility software products that use the hard drive in a nonstandard way. If you use a program like Partition Magic to resize clusters, make sure that you recreate your rescue disk set and re-run Image. If you use Partition Magic to expand the size of the root directory, Norton Disk Doctor may have difficulties with boot sector repairs. =========== If you have either the Buslogic BT-757s SCSI adapter for EISA systems or the Buslogic BT-445s SCSI adapter, add the following two lines to the SYSTEM.INI file in the Windows directory: [SYMEVENT] DOSINT13HOOK=FALSE =========== The Windows 9x Setup Wizard does not automatically install Quick View. Quick View must be installed to view a file's contents before deleting or recovering it in either UnErase Wizard or Space Wizard. To install Quick View: 1 Click Settings, then Control Panel from the Start menu. 2 Double-click Add/Remove Programs. 3 Click the Windows Setup tab. 4 Select Accessories from the list box, then click Details. 5 Select Quick View. 6 Click OK. 7 Click Apply. You will be prompted to insert your Windows 9x disk. =========== DOS-Based Programs that are included with Norton Utilities 2000 for Windows 9x have the following minimum memory requirements: DOS-based Program Conventional Extended Norton Disk Doctor (NDD.EXE) 360K 2 MB Disk Editor (DISKEDIT.EXE) 360K 2 MB UnErase (UNERASE.EXE) 360K 2 MB UnFormat (UNFORMAT.EXE) 360K 2 MB Rescue Restore (RESCUE.EXE) 512K NONE Most of these programs run in protected mode. Therefore, a memory manager such as HIMEM.SYS must be loaded. On some machines, HIMEM.SYS may not detect your hardware correctly, and may need a /M:1 command line switch to function properly. Details on the operation of HIMEM.SYS can be found in the MSDOSDRV.TXT file in your Windows 9x directory. The proper syntax in your CONFIG.SYS would be: device=c:\windows\himem.sys /m:1 =========== The Norton Utilities 2000 programs for DOS may display "Run-time error R6009 - not enough space for environment" if your PATH environment variable contains more than 128 characters. =========== If you run Norton Utilities 2000 in DOS, you may wish to add the path (usually c:\Program Files\Norton Utilities\) to the AUTOEXEC.BAT file. The path used in AUTOEXEC.BAT must use the short file name version of the path. For example, open AUTOEXEC.BAT and add the line: PATH=%path%;c:\progra~1\norton~1 (The actual short file name version of the path may be different for your system than the one above.) =========== If you receive an error stating your hard drive is misconfigured, and you are certain that the drive is configured and functioning correctly, the hard disk partitioning scheme may be incompatible with Norton Disk Doctor and Speed Disk. See the appropriate section below for more information. =========== Prior to compressing a drive, disable Norton Protection for that drive. =========== If you install CleanSweep v3.0, it may install an older version of MFC42.DLL (dated 10-1-96), which will cause some problems with some of the Norton Utilities. This problem does not exist with CleanSweep 3.01.If you have this problem, you can copy MFC42.DLL from the Norton Utilities 2000 CD (in the \NU\SYSTEM directory) to your Windows system directory (C:\WINDOWS\SYSTEM\ if Windows is installed in the \WINDOWS directory). =========== Quarterdeck's MagnaRAM and QEMM97 products may cause "out of memory" errors when attempting to run some of the Norton Utilities. Please refer to the QEMM97/MagnaRAM user guide to solve this problem by adjusting the cache size. =========== Users of Network Associates' VirusScan version 3.1 may experience system lockups when creating Zip Rescue disks, running Speed Disk, running Optimization Wizard, or running Norton System Doctor.If you are experiencing lockups, try disabling VirusScan to see if that solves the problem. 3. Bootable Norton Utilities 2000 CD ------------------------------------------------------- The Norton Utilities 2000 CD is bootable. This means on systems with 2.88MB bootable CD support built into the BIOS, the CD will boot to DOS for emergency recovery. This standard is not supported by some systems may not successfully boot from the Norton Utilities CD. Should problems be encountered, please contact the hardware manufacturer of your System, CD-ROM drive or CD-ROM Drive Controller to insure they support the 2.88 standard. =========== When booted, the CD may be displayed as the A: Drive (floppy) This is normal when booting from the CD. (Note: Your original A: Drive may also now be identified as your B:. Your original B: drive will be inaccessible.) =========== Because the bootable image on the CD is formatted as a 2.88MB floppy, the CD will appear as a 2.88MB floppy diskette. If you encounter problems booting from the CD, use the Emergency floppies provided with Norton Utilities. 4. Disk Editor DOS-based program (DISKEDIT.EXE) --------------------------------------------------------- When switching to 32-bit boot record view, the current position of the cursor will change. To solve this problem, select the range of the suspected boot record and then view the selection as a boot record. =========== Long file names that use high ASCII characters display as dots in the directory view. =========== If Windows reports that it cannot find HIMEM.SYS after running Disk Editor, REM out all reference to HIMEM.SYS from the CONFIG.SYS and CONFIG.WIN files. These references are redundant since Windows always loads HIMEM.SYS. Note: Do not REM out references to HIMEM.SYS from any CONFIG.DOS file you may have. 5. Image --------------------------------------------------------- Image may report "Volume Lock Failed." This indicates that another disk program is currently accessing the disk and Image could not lock the volume for its own process. Click OK and try again when the other program stops accessing the disk. =========== Programs that rearrange data on the disk, such as Defrag, can invalidate the saved Image information. Rerun Image after running these types of programs. =========== On a large, extremely fragmented FAT32 drive, Image may report an "Out Of Memory" error. Run Speed Disk to correct this. 6. Norton Diagnostics --------------------------------------------------------- On some Compaq systems, you may not hear any sound from the PC Speaker test. On these systems, Compaq redirects the PC Speaker sound to the sound card. =========== The CD-ROM test is designed to work with CD-ROM disks. The test may not function correctly with an Audio CD in the drive. =========== The CD-ROM test is designed to verify the functionality of the CD drive and not the integrity of the CD. The test does read data off the disk, but it may not encounter any damaged areas on the physical disk during the test. =========== If you are using MouseKeys from Control Panel's Accessibility Options, the keyboard and keypad tests will not work properly. =========== Norton Diagnostics does not support Windows Safe Mode. When Windows is booted into Safe Mode, many of the drivers Norton Diagnostics needs are not loaded. 7. Norton Disk Doctor Windows (NDD32.EXE) and DOS (NDD.EXE) --------------------------------------------------------- Note: Do not run Norton Disk Doctor DOS on partitions that were created with Linux FDISK or Disk Druid. If you choose to fix errors on partitions that were created with these utilities, it is critical that you make an undo disk. =========== Running Speed Disk frequently will improve the performance of the scans that Norton Disk Doctor DOS conducts. =========== Norton Disk Doctor for Windows restarts its diagnosis if it detects a write to the disk being diagnosed. Restarting ensures the integrity of data on the disk if repairs are required. A restart may occur several times during a single Norton Disk Doctor session =========== Norton Disk Doctor will report that a hard drive is misconfigured if the drive fails the drive configuration check. Possible reasons for this failure include: - The drive may have been partitioned on one PC and moved to another PC that uses a different type of BIOS, or has a different BIOS setup. - The BIOS may have been set up incorrectly for the drive in question when the drive was partitioned. - The BIOS may require an update to correctly support the hard drive. - A program other than FDISK was used to create the drive partitions. Check with the BIOS manufacturer to be sure that the BIOS supports the drive and that the BIOS is set up correctly for that drive, and make sure you have the latest BIOS version. If you are certain the drive is configured and functioning correctly, you can start Norton Disk Doctor with the /NOLBA command-line switch to prevent the drive configuration check during one run of the program. NOTE: Use this command-line switch ONLY if you are certain the drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://service.symantec.com You can force Norton Disk Doctor to skip drive configuration checking always by adding a DWORD registry value named NOLBACHECK under HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities 2000. When this is set to 1, the drive configuration check is skipped. NOTE: Do not set this value unless you are certain that your hard drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://service.symantec.com =========== Do not run Norton Utilities 2000 programs during system startup with other programs that require exclusive access to a drive. For example, do not run Norton Disk Doctor and ScanDisk on the same drive at startup. Doing so will produce an error message. =========== When restarting Windows after not shutting down properly, you may receive the following message: "Error reading configuration file SYMCFG.BIN." Press OK to allow Norton Disk Doctor to check for and repair any disk errors that may have occurred when the system was shut down. Once Windows loads, open the START MENU and choose FIND to locate SYMCFG.BIN on your hard drive. If you have more than one hard drive, specify each drive in the FIND program's LOCATE IN box by typing, for example, C:\ for a single drive or C:\;D:\ for multiple drives. When the file is located, right-click the file and choose delete. When prompted for confirmation, answer YES. =========== Norton Disk Doctor Windows cannot repair damaged program code in the boot record. Use Rescue Disk to restore this data. Make sure you are running under Windows 9x MS-DOS mode when repairing the boot record with Norton Disk Doctor for DOS. If you use Norton Your Eyes Only with the BootLock feature, and have boot record corruption, you should use the NYEO emergency recovery disks to recover the boot record instead of Norton Disk Doctor. =========== When running Norton Disk Doctor for DOS on a computer that contains one or more drives with invalid boot records, you may receive the message "Invalid media type reading drive x: (Abort, Retry, Fail?)." Select Fail, and Norton Disk Doctor continues loading. Then select the drive to diagnose the problem. =========== Norton Disk Doctor may not be able to correctly repair drives partitioned with Partition Magic as it may use non-standard partitioning scheme. After using Partition Magic to re-partition a drive, update your rescue disk set. Use Rescue Disk to restore any partition table or boot record errors on these drives. =========== If you are using DriveSpace and it accesses a damaged compressed volume file, you may get a blue screen error message. Norton Disk Doctor does not generate this message. Please contact Microsoft for assistance. =========== Norton Disk Doctor for DOS generates a divide by 0 error when attempting to run on a Windows NT-formatted FAT partition with clusters larger than 32k. 32k clusters are the largest valid clusters for use with Windows 9x. =========== If Norton Disk Doctor reports an "invalid drive type" on a system with an internal Zip drive, the Zip drive may be configured as a fixed disk in your CMOS. Remove the Zip drive from the CMOS, or contact the hardware manufacturer's technical support. IoMega Zip and Jaz drives have internal automatic bad sector correction, and will reallocate bad sectors on the fly. Do not use Norton Disk Doctor's surface scan function to check for bad sectors, as this will thwart the internal bad sector detection and cause problems with your Zip or Jaz cartridge. IoMega recommends that you remove Zip and Jaz cartridges from the drive when not in use to minimize disk damage. =========== Norton Disk Doctor should only be used to fix an invalid partition if it is completely inaccessible from Windows or DOS. Prior to any kind of partition repair operation, you should update your Rescue Disk set. 8. Norton File Compare --------------------------------------------------------- Binary files can occasionally be viewed in the text viewer. These files appear illegible. =========== The maximum size of a file is 32,767 lines. 9. Norton Optimization Wizard --------------------------------------------------------- We recommend that you close all other programs before running Norton Optimization Wizard. If a program attempts to alter the system registry while Norton Optimization Wizard is optimizing the registry, the settings it is attempting to save will be lost. Also, do not empty the Recycle Bin or change Windows settings during the registry optimization. =========== WinIce users may get an error "Invalid VXD dynamic link call to device #3, service B" when optimizing the registry with Norton Optimization Wizard. Do a full system reboot to solve this problem. Another solution is to rename NRW16.EXE (in the Norton Utilities directory) to NRW16.NUL. =========== Norton Optimization Wizard requires a file called REGOPT.DLL to be present and registered on your system. From the START Menu select the RUN command. In the Dialog box enter the text: REGSVR32 "C:\Program files\Norton Utilities\REGOPT.DLL" =========== If there is corruption or nonstandard entries in your system registry, Norton Optimization Wizard will fail to optimize the registry, and will create a file called BADKEY.OW in your Windows directory. This file can be used to locate such entries. For example: Microsoft Visual C++ v5.0 contains one such corrupted key (subkeys of HKEY_LOCAL_MACHINE\Software\CLASSES\CLSID\ {B3943EF5-CEC5-11CF-AF20-00A0C9034837\). This key is split into two keys, "Component" and "CLSID", but should actually be "Component CLSID". This split key causes Norton Optimization Wizard to fail unless the key is renamed correctly (delete "Component" and rename "CLSID" to Component CLSID). =========== If you encounter any problems with your system registry, or your system exhibits odd behavior after doing a registry optimization with Norton Optimization Wizard, shutdown your system into MS-DOS mode, switch to your Windows directory, and run RESTREG.BAT. This restores your system registry to its pre-optimized state. 10. Norton Protected Recycle Bin and Norton Protection --------------------------------------------------------- IMPORTANT: Do not attempt to purge protected files while utilities such as Speed Disk or Norton Disk Doctor are running. =========== To configure Norton Protection features, right-click the Recycle Bin icon, then click Properties on the context menu. =========== Norton Protection uses available free space to protect your files. Once the free space available reaches a specified threshold, Norton Protection starts purging the oldest protected files to free up just enough space to protect the latest deletion. Norton Protection will begin removing files if the total of all files sizes it is protecting is greater than the amount of actual free space on your drive. Norton Protected Recycle Bin protects a maximum of 1500 files. =========== If the "Show Norton Protection" status is checked and you select the "Use Large Icons" check box on the Plus! tab in Display Properties, then the Recycle Bin icon may appear stretched or shrunken. To fix this, right-click on the Recycled Bin icon, and select Properties. Select the Desktop Item tab and uncheck Show Norton Protection status. Click Apply. Then click Show Norton Protection Status and click Apply again. =========== When using NDOS, some file deletions of read-only files may not be protected. Use 4DOS for Windows 9x instead. =========== You cannot format drives currently protected by Norton Protection. Disable Norton Protection before formatting a drive. =========== Restoring a registry snapshot from Norton Registry Tracker may cause the Norton Protection shield status to be displayed incorrectly. To correctly display the status, disable Norton Protection and then re-enable it. 11. Norton Registry Tracker --------------------------------------------------------- To track files with long names (greater than 12 characters), track the files individually instead of tracking the folder that contains them. =========== Changes to hidden or system files in a tracked folder will not cause a snapshot. To track a hidden or system file, make it unhidden or non-system. =========== If a snapshot is taken of a file tracked by Norton Registry Tracker while the file is being edited inside another application, an error message may appear when you try to save the file or when the application's auto-save feature activates. The message says the file is in use. =========== Files created and Deleted from a tracked folder in DOS mode do not cause an automatic snapshot. Solution: Manually force a snap shot. =========== Do not use Registry Tracker to track any text or data files contained in a folder that is protected by Norton Your Eyes Only. Doing so may cause Registry Tracker to take repeated unchanging snapshots. This is completely benign, but may cause extremely high CPU usage. 12. Norton SpeedStart --------------------------------------------------------- Because functionality similar to Norton SpeedStart is built in to Windows 98, Norton SpeedStart is disabled in Windows 98. =========== The very first time an application is loaded after Norton SpeedStart is installed, it may load more slowly than usual because Norton SpeedStart is profiling the loading process. =========== Immediately after installing Norton Utilities 2000 and rebooting, Norton SpeedStart profiles many applications for the first time, so the first boot may be noticeably slower than normal. Norton SpeedStart uses this information to speed up application startup. 13. Norton System Doctor --------------------------------------------------------- The Disk Health sensor is set to Monitor All Local Hard Drives by default. The Disk Doctor, Disk Doctor (Surface Test), and Image sensors can be set to Monitor All Local Hard Drives from the Drive tab of the sensor Properties. If a sensor is set to Monitor All Local Hard Drives, there should be no more than one of that sensor type in the Norton System Doctor sensor panel. =========== The CrashGuard+, Rescue Disk, and WinDoctor sensors are system wide, and not drive specific. Only one of each should be active at any time. =========== Norton System Doctor may report 100% CPU usage when Microsoft's System Monitor (SYSMON) program is running, because System Monitor uses all idle processor time while displaying its processor usage gauge. =========== Norton System Doctor may report 100% CPU usage during a pcANYWHERE Session due to the high activity generated by constant video updates and modem transmissions. =========== Using High Contrast (White on Black) Accessibility Options may cause Norton System Doctor's text to be invisible. Adjust System Doctor's sensor colors, or turn off the High Contrast features. =========== Norton System Doctor's sensors have been configured for optimum performance on most systems. Do not increase the frequency of any sensor that can automatically run a Norton Utilities 2000 program, such as Rescue, Image, Disk Health, or Disk Optimization sensors. If you notice a decrease in a drive's performance while Norton System Doctor is monitoring it, decrease the frequency with which Norton System Doctor monitors that drive. =========== If you have Always on Top disabled in a docked Norton System Doctor, you will not be able to move windows past the area it occupies. =========== In rare cases, if Norton System Doctor is docked vertically, its width may be larger than necessary to accommodate the current set of selected sensors. To fix this problem, close and re-launch the program. =========== Norton System Doctor configuration files saved with versions prior to 3.0 of Norton Utilities 2000 for Windows 9x are not compatible with version 4.5. Please set up a new System Doctor configuration with version 4.5. =========== If you believe your system has a SMART (Self-Monitoring And Reporting Technology) hard drive, but the SMART sensor in Norton System Doctor reports that no SMART drives can be found on your system, please contact your hardware manufacturer or try installing the Microsoft SMART driver provided in the SMARTDRV folder on the Norton Utilities 2000 CD. For more information, see the SMARTDRV.TXT located there. =========== Upgrading to Windows 98 will remove the SMARTVSD.VXD file from the WINDOWS/SYSTEM/IOSUBSYS directory if there is such a file there. If you had operating SMART sensors prior to upgrading you will have to re-install using SMARTDRV.EXE on the NU CD after the upgrade. =========== If you connect to an Internet Service Provider (ISP) such as CompuServe or America Online using dial-up networking, do not enable the Internet sensors in Norton System Doctor. ISPs that use dial-up networking do not disconnect properly if they detect another application using the Internet connection. This could cause your ISP charges or your telephone bill to be higher than expected. =========== If Norton System Doctor alarm is postponed for a set amount of time, the alarm may show again before that time has elapsed. This happens if the condition that caused the alarm is removed (which clears the set postpone) and then the condition occurs again. For example, if the Disk Space alarm is displayed, you can dismiss the alarm for a specified time period. If you then clean up your drive and re-fill it before the time period has elapsed, System Doctor will display the alarm anyway because it perceives it as new error condition. =========== After running a Norton Utilities 2000 program to correct a problem indicated by a Norton System Doctor sensor, some stoplight sensor faces may not update immediately to indicate the condition is resolved. To update the sensor display after fixing the problem, right-click the sensor, and choose Update from the context menu. 14. Norton Web Services --------------------------------------------------------- If you get an "Unable to load monitoring VXD error 2" message when you install an 'undoable' patch, you can fix this problem by going to the \NWS directory on your Norton Utilities 2000 CD-ROM and running SETUP.EXE. This will reinstall the monitoring VXD (symmonit.vxd) and solve the problem. 15. Norton WinDoctor --------------------------------------------------------- Program dependency errors cannot always be repaired because programs can lose required files and require re- installation. Norton WinDoctor's "Repair" button is grayed out if it cannot find a program dependency, but it does not inform the user when "Repair All" is used. =========== When a program is moved from one disk drive to another, WinDoctor may not always be able to repair all broken associations and get the program working again. Generally, if you want to move a program to a different drive, you should uninstall the product and re-install it. =========== WinDoctor can create a log file of all the changes made to the system. Pressing CTRL-ALT-S will open a Save dialog and allow you to save the log to a text file. =========== Norton WinDoctor will not diagnose broken links to a hard drive which has been removed from your computer. Turning off the "removable drive" analysis agent enables Norton WinDoctor to show these errors. =========== Norton WinDoctor cannot be used to diagnose system problems when Windows is started up in Safe Mode. WinDoctor can only be used in Safe Mode to undo a previously executed repair. =========== If Norton WinDoctor starts up, but does not have any tests in its list, you may have an installation error. To repair the installation error, reinstall Norton Utilities, or select Run from the Start Menu and browse to the Norton Utilities 2000 folder and type: SIREGIST.EXE "C:\Program Files\Norton Utilities\siregist.txt" =========== If you do not have a temp directory, you will get the message, "An error (4) occurred while examining your registry." You can fix this error by opening a MS-DOS prompt from Start Menu / Programs and typing MD TEMP. 16. Norton WipeInfo --------------------------------------------------------- Norton WipeInfo will not wipe the slack space or remove the directory entry for files located on Network and Shared drives. =========== Norton WipeInfo will erase directory entries only if it can get a drive lock. If the drive is in use by another utility or by the operating system the information in the files and folders will be wiped, however, the directory entries may remain. When using UnErase, it may appear that the files or folders are recoverable. In fact, the data has been wiped. Files previously deleted from a folder before running WipeInfo on a folder will not be wiped. To insure those files are wiped as well, use the Wipe Free Space option in WipeInfo. =========== If Wipe Free Space repeatedly restarts, open My Computer and right click on the drive you want to wipe and select Wipe Free Space. This will run WipeInfo without the user interface. Network and Internet connections can cause writes to the disk. Disconnect from your network and run Wipe Free Space again. 17. Rescue Disk --------------------------------------------------------- Creating a Norton Zip Rescue set now requires that you restart your system using the Rescue Disk set, in order to complete the set creation. Restarting your system after an update is optional, but highly recommended. =========== We recommend shutting down any applications running in the background before creating a Rescue Disk set. =========== Disk Manager partitions are not compatible with Rescue Disk. Rescue Disk 4.5 does not support rescue disks created by previous versions of Norton Utilities. Please make and test a new Rescue Disk set. =========== Rescue Disk requires 1.44MB 3.5" floppy diskettes for Zip, Jaz and basic rescue sets.720K disks and 5.25" diskettes are not supported. 2.88MB and 120MB LS-120 floppy drives may be used to create Rescue disks, but only using 1.44MB floppy diskettes. Norton Zip Rescue does not support creating Zip Rescue sets with USB Iomega drives. Norton Zip Rescue does not detect USB drives. =========== Rescue Disks cannot function properly or completely operations in an emergency if you have not installed the following Norton Utilities components: For a Basic Rescue disk set: - Norton Utilities 2000 DOS applications For a Norton Zip Rescue disk set: - Norton Disk Doctor - Norton UnErase Wizard If you chose to perform a Compact Installation, or a Custom Installation that did not include these components when you installed Norton Utilities, your rescue disk set may not be complete. =========== Norton Zip Rescue disks are closely tied to the operating system. If you are not using a full release version of Windows 95 (build 950 or an OSR release) or Windows 98, Zip Rescue may not have full functionality. =========== If booting the Zip Rescue Disk causes an error stating "VFAT & DOS Volume on drive C: layouts mismatched", you may have boot record corruption on the C: drive. In this case, boot from the emergency recovery disk included with Norton Utilities. NOTE: If you're using Norton Your Eyes Only with the BootLock feature, use the NYEO emergency recovery disks to recover the boot record instead of Rescue Disk. =========== If your system loads virtual device drivers (VxDs) from SYSTEM.INI, and the C: drive does not come up, Zip Rescue may show "Error reading cluster on drive C:" messages while booting up. Choose [Abort] or [Fail], and Zip Rescue should continue booting. =========== Do not save rescue items to a compressed floppy disk. When rescue items are stored on a compressed floppy, the floppy cannot be used as a boot disk. =========== You cannot save Rescue items to the root of any hard disk. The Root typically contains important data that could be overwritten. =========== The CMOS checkbox in the DOS Rescue Recovery application may sometimes falsely indicate that the CMOS should be restored. This is because some motherboards change the CMOS values when hard drive detection fails. If you see that the CMOS should be restored, and you have already allowed rescue to recover it, try continuing with the recovery anyway. =========== SCSI drive problems: If Rescue Disk's default set of SCSI drive adapters does not include the one necessary for your Zip drive, Rescue Disk displays an error and creates a ZipAdapter*.reg file in the Norton Utilities 2000 folder. This file can be used to modify the registry as necessary to enable your Zip drive. NOTE:If you have more than one Zip drive attached to a non-supported SCSI adapter, there may be more than one of these files on your system. To fix this problem: 1 Get real-mode drivers from the manufacturer of each unsupported SCSI adapter. 2 Copy your CONFIG.SYS file to CONFIG.BAK 3 Install the new drivers. 4 Open CONFIG.SYS and CONFIG.BAK in Norton File Compare. Find the device line(s) that has been added to CONFIG.SYS by the SCSI driver. 5 Select ZipAdapter*.reg in Windows Explorer, where * is a number. 6 Right-click and choose Edit to open the file in a text editor. The file will look something like this: REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Symantec\NortonRescue\4.5\ Setup\Zip Adapters\Your Adapter] "L0"=" " "F0"=" " 7 Add the line(s) from CONFIG.SYS into the *.reg file LO key. If there are two drivers, you must add one to each line. For example: "L0"="device=xxx.sys" "L1"="device=yyy.sys" 8 Add the SCSI driver file name(s) referred to in the LO key to the F0 key. There should be no path. For example: "FO"="xxx.sys" "F1"="yyy.sys" 9 Save and close the file. It should look like this: REGEDIT4 [HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue\4.5\Setup\Zip Adapters\Your Adapter] "L0"="DEVICEHIGH=SCSIDRV.SYS " "F0"="SCSIDRV.SYS " 10 Copy the driver files into the \Norton Utilities 2000 folder. In this example, you would copy xxx.sys and yyy.sys. 11 Double-click the file in Windows Explorer. The file's information is merged into the registry automatically. 12 Run Rescue Disk and the Zip/Jaz drives should appear. =========== If you fail to boot a Norton Zip Rescue disk into full Windows and boot into Safe Mode instead, you can try deleting the BOOTSAFE.TXT file from the Windows directory on your Zip disk. This will allow Norton Zip Rescue to try booting into full mode again. If the recovery fails to boot into Normal Mode again, allow it to use Safe Mode. =========== Some customers have reported problems with Norton Zip Rescue not functioning correctly when running in conjunction with MagnaRAM or QEMM97. If Rescue crashes on your system, try disabling the MagnaRAM option to see if it clears up the problem. =========== Zip drives attached to PCMCIA SCSI cards are not supported by default. Limited support is available. To enable this, start rescue32.exe with the /PCMCIA switch. To do this, choose Start Menu / Run, select the Browse button, browse to the Norton Utilities 2000 directory and select RESCUE32.EXE,and add in "/PCMCIA" at the end. The run command would look something like: "c:\program files\norton utilities\rescue32.exe" /PCMCIA =========== If you make significant changes to your system, such as adding new hardware or changing your hard drive layout, you should reset Zip Rescue and create a new Zip Rescue set. To do this, run Rescue32 with the "/RESET" switch. Choose Start Menu / Run, select the Browse button, browse to the Norton Utilities 2000 directory and select RESCUE32.EXE, and add in "/RESET" at the end. The run command would look something like: "c:\program files\norton utilities\rescue32.exe" /RESET =========== If your Zip Rescue zip disk fills to capacity with files that Windows requires to start, Norton System Doctor's Rescue sensor will no longer turn red (since it is unable to copy any new files to the disk). If this occurs, we recommend that you reset Zip Rescue, via the procedure outlined above. =========== If you start your computer with a Zip Rescue set and Windows displays error messages or blue screens reporting that it cannot load certain VxDs or drivers, try to continue. In many cases, these missing files are not essential to the operation of Zip Rescue and Recovery Wizard will still work to recover your system. 18. Run Applications from the NU2000 CD --------------------------------------------------------- WinDoctor in Norton Utilities 4.5 is significantly different from WinDoctor in Norton Utilities 4.0. Because of this, if you use the Run from CD feature in Norton Utilities 4.5 to run WinDoctor, the Run from CD feature for WinDoctor from Norton Utilities 4.0 will stop working. WinDoctor will still work fine if it is already installed on the computer. 19. Speed Disk --------------------------------------------------------- We strongly recommend that you shut down any CPU intensive applications prior to running Speed Disk. The SETI@Home Screen Saver and Background versions can assume up to 97% of CPU activity. This can have adverse effects on Speed Disk. =========== On Drives with more than 6000 folders or folders with more that 2000 large (>5mb) files, the initial scan will run very slowly and may even appear to stop. you should always allow the scan to complete. =========== We strongly recommend that you disable any programs, including Screen savers and power saver features, before running Speed Disk on compressed drives. To check for programs currently running, press Ctrl-Alt-Del ONCE. End task on all items except for Explorer before running Speed Disk. =========== Speed Disk is designed to restart upon detection of writes to the disk being optimized. Restarting ensures the integrity of the data on the disk during optimization. A restart may occur several times during a single session. =========== If Speed Disk reports that a hard drive is configured incorrectly and the drive fails the configuration check, the reasons for this failure include: - The drive may have been partitioned on one PC and moved to another PC that uses a different type of BIOS, or has a different BIOS setup. - The BIOS may have been set up incorrectly for the drive in question when the drive was partitioned. - The BIOS may require an update to correctly support the hard drive. - A program other than FDISK was used to format the drive. Check with the BIOS manufacturer to make sure that the BIOS supports the drive and that the BIOS is set up correctly for that drive, and make sure you have the latest BIOS version. If you are certain the drive is configured and functioning correctly, you can start Speed Disk with the /NOLBA command-line switch to prevent the drive configuration check during one run of the program. NOTE: Use this command-line switch ONLY if you are certain the drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://service.symantec.com You can force Speed Disk to skip drive configuration checking always by adding a DWORD registry value named NOLBACHECK under HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities When this is set to 1, the drive configuration check is skipped. NOTE: Set this value ONLY if you are certain that your hard drive is configured correctly. For more information on hard drive configuration, contact your drive's manufacturer, or visit our website at http://service.symantec.com =========== If Speed Disk needs to "Pack" your DoubleSpace or DriveSpace 2 volume, it can take several hours. You can speed up the process by creating as much free space as possible. =========== Speed Disk locks the compressed volume file (CVF) while optimizing. Whenever a CVF is locked, the operating system also locks the host drive (and any other CVF's on the same host drive). Other disk programs may fail to run on the host drive while the lock is in effect. =========== If Speed Disk is launched while another Norton Utilities 2000 program has a drive locked, the Start button is grayed out. We recommend that you wait until the other program finishes before you launch Speed Disk. =========== If you have unmovable files on your drive, and have Speed Disk set to not move unmovable files, Speed Disk may be unable to reach 100% defragmentation of the drive. =========== Users of BestCrypt data encryption software from Jetico Inc. should add a string entry in the registry to prevent Speed Disk from moving BestCrypt system files. Launch Norton Registry Editor and create a new key under "HKEY_LOCAL_MACHINE\Software\Symantec\Speed Disk Unmovable Files" called "*.jbc" with the value to "*.jbc". =========== Speed Disk can be programmed to automatically treat certain files as being unmovable. A key can be added in the registry to HKEY_LOCAL_MACHINE\Software\Symantec\Speed Disk Unmovable Files\Attributes DWORD value x=a, where x=drive letter and a=binary attribute file. Developers of software programs that rely on unmovable files for copy protection should set this key. Contact your software manufacturer's technical support for more assistance. =========== If the value for Minimum Virtual Memory is set to zero, the Swap File will not be moved to the front of drive even if the Speed Disk options is set to move it. You can also run Optimization Wizard and it will optimize your Swap File settings. 20. System Information --------------------------------------------------------- For network, CD, and compressed drives, the Disk Usage Selection on the Drive tab is the total size of all selected items as reported by the file system. This does not include "slack" space (space wasted due to the device's cluster size), so the total amount allocated is often slightly more than the size displayed by System Information. =========== If the Windows 9x Device Manager shows an improperly configured device (represented by a yellow "!" symbol), System Information may not be able to display the correct information for this device. Also note that disconnected Plug & Play devices may be reported as configured by the Windows 9x Device Manager. System Information will likely display a disconnected Plug & Play device as configured and active. =========== System Information identifies a NexGen 586 computer as having a 386-based processor. The NexGen processor uses a 386 instruction set. =========== The Total Windows Memory value (located below the pie chart in System Information's Memory tab) is calculated by adding together the following numbers: - Total physical memory - Total current swap file size - Total current free space on disk if Windows is managing the swap file - Total size of all currently loaded 32-bit applications The last item is included in the total calculation because 32-bit applications under Windows 9x are "swapped out" by flushing them from memory, and then re-loaded from the original disk image when they need to be "swapped in." =========== System Information reports the bus type for "hybrid bus" systems as follows: VL/ISA = ISA VL/EISA = EISA PCI/ISA = PCI PCI/EISA = PCI =========== It may take System Information an extended amount of time to gather information about network resources on large networks. =========== Printing a report while using some versions of Adobe Type Manager ATM may cause the reversed text headings to print incorrectly. =========== The physical details for large drives over 8.4 gigabytes may be reported incorrectly as 1023 cylinders, 63 sectors per track, and heads of 255. =========== On CD-ROM drives, the Physical Benchmark option for drive benchmarking is disabled. To obtain similar results, manually set the supplemental cache size to small in Windows System Properties, and the access pattern to no read ahead for that drive, then run the logical benchmark. =========== If you are using the Promise DC4030-VL2 EIDE disk controller, and run the drive benchmark, the computer may hang. See the troubleshooting section of the controller's user manual for possible solutions, such as using only one VESA card in the system. =========== To learn more about benchmarking your computer, click Help from the System Benchmark dialog. Please note the following: - CMOS settings can be used to enable/disable the L1 and/or L2 cache. If the CPU seems slower than it should, verify the cache settings. - Some variation in the benchmark results is normal. System Information is designed to exclude common outside factors, such as active applications, disk swapping, most hardware interrupts, etc. However, some low level system events cannot be completely factored out. These events may cause minor variations in benchmark results. - Although your computer may be the same CPU and MHz speed as other computers, it does not mean that it will produce the same benchmark results. Various other factors, such as the type and speed of the system bus and memory, and the amount and architecture of the memory cache, are accounted for and affect the speed of your computer and the results of the benchmark. 21. UnErase Wizard --------------------------------------------------------- The Recently Deleted Files list shows the 25 most- recently deleted files that are recoverable. If some of the files have been overwritten, you will see fewer than 25 files in the list. =========== If you delete a file on a floppy disk from an MS-DOS prompt, by specifying filename letters after a wildcard (e.g. DEL *ILENAME.TXT as opposed to DEL FILENAME.TXT or DEL *.TXT), then the file will be listed as Unrecoverable on the Recently Deleted Files page. Right-click in the center of the file list and select "Show Unrecoverable Files". To see if the file is actually recoverable, click Next and use the subsequent Wizard pages to search the floppy disk. =========== If Quick View is not functioning, refer to the note under "General Points of Interest" earlier in this document. 22. UnFormat DOS-based program (UNFORMAT.EXE) --------------------------------------------------------- Long file names are not recoverable on floppy disks. UnFormat does not work on compressed hard drives. On FAT32 drives, depending on the configuration of the drive and the amount of memory in your system, UnFormat may produce a General Protection Fault due to lack of memory. Due to the dynamics of FAT32 file systems, UnFormat may not always detect when the cluster size has been changed. 23. Year 2000 Compliance --------------------------------------------------------- Norton Utilities 2000 will accurately process prior to, during and after the year 2000, all date-related data and dates before, on and after January 1, 2000. Including but not limited to accurately inputting, storing, manipulating, comparing, calculating, updating, recording, displaying, outputting, transferring and sequencing such dates and data. =========== Norton Utilities 2000 will accurately interface with other software & hardware that uses standard date format (4digits) for representation of the year. =========== Norton Utilities 2000 will correctly process calendar dates for leap year as defined by the Gregorian calendar (note that year 2000 is a leap year). =========== Norton Utilities 2000 will not incur any adverse performance degradation due to changes added to support Year 2000 compliance. =========== Norton Utilities 2000 will provide capability for users to readily identify and use the century in any date fields without special processing. =========== Norton Utilities 2000 will accommodate date data century recognition (4 digit years) in all date-related data fields and in all date-related functions.