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------------------------------------------------------------------
HawkEye for Windows 95
for the Number Nine Imagine128 Product line
Version 1.04
------------------------------------------------------------------
This file contains the latest information about the Imagine128
HawkEye for Windows 95 Installation disk. The entire contents of
this file should be read because information contained here may
not appear in other printed documentation or in on-line Help.
In addition, the following text file is provided on the Imagine128
HawkEye for Windows 95 Installation disk to supplement this
READ_ME.TXT:
FILELIST.TXT
A complete list and description of all the files on your
Imagine128 HawkEye for Windows 95 Installation disk.
------------------------------------------------------------------
CONTENTS
------------------------------------------------------------------
INSTALLING IMAGINE128 HAWKEYE FOR WINDOWS 95
BEFORE CALLING TECHNICAL SUPPORT
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
SOFTWARE UPGRADES
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
WORLD GROUP MANAGER (WGM)
INTERNET
COMPUSERVE
DCI SUPPORT AND VIDEO FOR WINDOWS
TROUBLESHOOTING HAWKEYE FOR WINDOWS 95
OTHER PROBLEMS
------------------------------------------------------------------
INSTALLING IMAGINE128 HAWKEYE FOR WINDOWS 95
------------------------------------------------------------------
NOTE: Before installing the Imagine128 HawkEye
for Windows 95 drivers, please close all open
application programs and disable any anti-virus
software that is running on your computer until
HawkEye for Windows 95 installation is complete!!!
Installing Imagine128 HawkEye for Windows 95 is a two step procedure.
The first step involves updating the Windows 95 registry using the
Imagine file 'I128.inf'. The second involves running file 'Setup.exe'
to install the HawkEye for Windows 95 feature set.
NOTE: Do NOT store the files in this archive
in a DIRECTORY called C:\NUMBER9 as it will
create a conflict with the configuration
FILE of the same name!!!
STEP 1: Updating the Windows 95 registry for HawkEye for Windows 95.
- From Windows 95:
Click on the 'Start' button. Select 'Settings', then select
'Control Panel'.
In the Control Panel, select the 'Display' applet.
At the Display Properties screen, click on the 'Settings'
tab.
Click on the 'Change Display Type' button.
Next to the 'Adapter Type' entry, click on the 'Change'
button to display the Select Device window.
At the Select Device entry click on the 'Have Disk' button.
Press OK.
In the 'Install From Disk' window
a) If your HawkEye for Windows 95 driver files are on a
floppy disk:
- Insert the disk in your floppy drive.
- Type a:\ (if a: is your floppy drive).
- Press OK.
b) If installing from a hard drive or network drive:
- Click on 'Browse'.
- In the 'Open' window, navigate to the directory where
your HawkEye for Windows 95 driver files are stored.
- Highlight the file 'I128.inf'.
- Press OK.
Continue choosing OK or Close until asked to restart your
machine from the 'Systems Settings Change' dialog box.
Select 'Yes' to restart your computer.
STEP 2: SETUP.EXE will perform the HawkEye for Windows 95 installation
for you.
Specify the path to the new driver using one of the examples below:
Example 1: From diskette:
- Insert the HawkEye for Windows 95 Diskette
into your floppy drive.
- From Windows 95:
- Click on the Windows 95 'Start' button.
- Select Run...
- Type a:\setup (if a: is your floppy drive)
- Press Enter
Example 2: From your hard drive or network drive:
- From Windows 95:
- Click on the Windows 95 'Start' button.
- Select Run...
- Type in the full path to the directory where
you copied the Imagine128 HawkEye for Windows
95 driver files, either on your local hard
drive or on a network drive.
- Run 'setup.exe'.
Example 3: If you're not sure exactly where the drivers are:
- From Windows 95:
- Click on the Windows 95 'Start' button.
- Select Run...
- Choose the "Browse..." button to find them.
- Run Imagine128 'setup.exe'.
When prompted, you must restart Windows 95 to complete the
installation of your new HawkEye for Windows 95 features.
------------------------------------------------------------------
BEFORE CALLING TECHNICAL SUPPORT
------------------------------------------------------------------
If you are experiencing a problem and wish to determine whether
it is related to your Number Nine board, Windows 95 allows the
user to incrementally decrease the video acceleration. In doing
so you can determine whether or not it is the display driver
that is causing the problem.
To lower the acceleration:
Click on the Windows 95 'Start' button.
Select 'Settings' and then 'Control Panel'.
Double click on the 'System' icon.
Click on the 'Performance' tab, then on the 'Graphics'
button.
Move the acceleration slider to 'None' then click on OK.
Click on OK again.
You will then be prompted to restart your computer.
Click 'yes'.
NOTE!: MOST HAWKEYE FOR WINDOWS 95 FEATURES WILL NOT BE AVAILABLE
WITH ACCELERATION SET TO NONE!!
The functionality of HawkEye for Windows 95 is affected by the video
accelerator slider position as follows:
---+ (Full) all accelerator functions - full HawkEye support
--+- most accelerator functions - full HawkEye support
-+-- basic accelerator functions - minimal HawkEye support
+--- (None) no accelerator functions - minimal HawkEye support
If the problem still occurs in unaccelerated mode, then the problem
is most likely being caused by Windows 95 or other hardware/software
and not by the HawkEye for Windows 95 driver.
If the problem does not occur, reset the video acceleration to full
and restart Windows 95. If you call Number Nine Technical Support,
please select Status from the HawkEye Control Panel as the
information provided by this feature will be of great assistance.
If a problem is application specific, please have vendor information
and application version information readily available.
------------------------------------------------------------------
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
------------------------------------------------------------------
Technical Support (USA)
8:00 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Phone: (617) 674-8595
Please be prepared with as much information about your
Number Nine board and PC as possible. Refer to the section
above entitled 'BEFORE CALLING TECH SUPPORT'.
Fax: (617) 674-8661
Please send fax inquiries to the attention of Technical
Support.
* * *
Sales / Marketing (USA)
8:30 AM to 6:00 PM, EST/EDT, Mon.-Fri.
Phone: (617) 674-0009
Fax: (617) 674-2919
Please send fax inquiries to the attention of Sales
* * *
European Technical Support and Sales (Germany)
Phone: +49 89 614 491 0
Fax: +49 89 614 491 99
European Technical Support and Sales (Spain)
Phone: +34 1 556 2158
Fax: +34 1 555 9654
European Technical Support and Sales (United Kingdom)
Phone: +44 1 256 381 194
Fax: +44 1 256 381 194
* * *
MAIL (USA)
NUMBER NINE VISUAL TECHNOLOGY
18 HARTWELL AVENUE
LEXINGTON, MA 02173
USA
* * *
MAIL (EUROPEAN OFFICE)
NUMBER NINE VISUAL TECHNOLOGY GMBH
INSELKAMMERSTR. 10
82008 UNTERHACHING B. MUNCHEN
GERMANY
------------------------------------------------------------------
SOFTWARE UPGRADES
------------------------------------------------------------------
Even though you may have just received your Number Nine software,
newer versions may be available. Free upgrades are provided to
all Number Nine customers on the Number Nine Bulletin Board
System (BBS), World Wide Web home page and FTP site.
To see if you have the latest version, compare the version number
of your software (on the label of the provided diskette or in
Status in the HawkEye for Windows 95 Control Panel under Windows
Disk Version) with the version number of the corresponding software
on the BBS, World Wide Web home page or FTP site.
------------------------------------------------------------------
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
------------------------------------------------------------------
(USA)
Dial: (617) 862-7502
Baud Rates: Up to 28,800 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
(EUROPEAN OFFICE)
Dial: + 49 89 614 491 66
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
The BBS has a separate file area for each Number Nine product.
The latest driver updates can be found in each product's file
area, and files of general interest (shareware, etc.) can be
found in the General library. An E-mail system is available
for technical questions about Number Nine products or about
the BBS in general. A complete listing of available files can
be downloaded by invoking the "Download List of Files" command
from any file library menu.
On the US BBS, RIP graphics are supported, and a RIP compatible
terminal program is available in the General library
(RIPTM154.ZIP).
Many files are self-extracting, but some files will require the
latest version of PKUNZIP to decompress. PKUNZIP is available
in the General library (filename PKZ204G.EXE), and can also be
found on most on-line services such as CompuServe and America
Online.
------------------------------------------------------------------
WORLD GROUP MANAGER (WGM)
------------------------------------------------------------------
Number Nine's BBS now supports the Worldgroup Windows-based BBS client.
Worldgroup Manager is a program which connects you to any on-line
service running Worldgroup server software. You can download the
client software from the General Library on our BBS.
------------------------------------------------------------------
INTERNET
------------------------------------------------------------------
Number Nine now has an FTP site. All current Number Nine
Drivers are available to anyone with access to the Internet.
Our FTP Address is: ftp.nine.com.
Number Nine also has a World Wide Web server at: http://www.nine.com.
Information about Number Nine products as well as our FTP site can
now be accessed at our World Wide Web site.
------------------------------------------------------------------
COMPUSERVE
------------------------------------------------------------------
Number Nine also has a dedicated forum on CompuServe. This can be
reached by typing GO NINE at the appropriate prompt. We are located
in the Graphics C Vendor forum, under the name 'Number Nine'.
Technical Support questions can be posted in this area and are
addressed every day.
------------------------------------------------------------------
DCI SUPPORT AND VIDEO FOR WINDOWS
------------------------------------------------------------------
DCI support is now incorporated into 'Direct Draw' for Windows 95.
Microsoft has not yet released 'Direct Draw' functionality. Number
Nine will release a new driver that supports 'Direct Draw' when it
is released by Microsoft.
Windows 95 does not support Video For Windows. In fact, it removes
Video For Windows files from the Windows directory during the
Windows 95 installation process.
------------------------------------------------------------------
TROUBLESHOOTING HAWKEYE FOR WINDOWS 95
------------------------------------------------------------------
Problem:
1) HawkEye for Windows 3.1 will not run on Windows 95.
2) After installing Windows 95 over Windows 3.1 (and HawkEye for
Windows 3.1), the Windows 3.1 HawkEye applets do not function
properly.
Solution:
HawkEye for Windows 3.1 is not intended to be run on Windows 95.
You need to upgrade to HawkEye for Windows 95.
* * *
Problem:
You are upgrading from a beta version of HawkEye for Windows 95 and
experience a page fault when running the HawkEye for Windows 95
setup.exe file from a virtual resolution.
Solution:
HawkEye for Windows 95 setup should not be run from a virtual resolution.
You should switch to a non virtual resolution before running setup.
* * *
Problem:
Number Nine Energy Saver feature does not appear in the Number Nine
HawkEye Control Panel for Windows 95.
Solution:
We have not yet implemented this feature in HawkEye for Windows 95.
Energy Saver support is built into Windows 95 and can be selected from
Display properties in the Windows 95 Control Panel.
* * *
Problem:
You have successfully installed HawkEye for Windows 95. However, after
closing HawkEye you cannot locate it to reopen it.
Solution:
1) How to find and restart HawkEye for Windows 95 after closing it:
- From Windows 95:
Click on the Windows 95 'Start' button.
Select 'Programs', then 'HawkEye for Windows'.
Selecting 'HawkEye Control Panel' will bring up the Number
Nine HawkEye Control Panel.
Note: By minimizing the Number Nine HawkEye Control Panel
(instead of closing it), HawkEye for Windows 95 will continue to
run in the background and the Number Nine HawkEye Control Panel
can be instantly launched from the Taskbar at the bottom of your
screen.
2) How to create a shortcut (desktop icon) to launch HawkEye for
Windows 95:
Method 1:
Click on the Windows 95 'Start' button.
Select 'Programs', then select 'Windows Explorer'.
Open the following embedded folders if they are not already
opened:
-Open Desktop
-Open '(C:)'
-Open the 'C:\Windows' folder (or the folder where you
have installed Windows 95)
-Open the 'C:\Windows\Number9' folder.
-Resize 'Windows Explorer' to LESS-THAN full-screen.
-Mouse-drag the file 'Hawk_95.exe' out of 'Windows
Explorer' and on to your desktop.
Method 2:
Click on the Windows 95 desktop with your right mouse button.
Select 'New', then select 'Shortcut'.
In the 'Create Shortcut' pop-up Window, at the Command Line
type:
C:\Windows\Number9\Hawk_95.exe
Where
'C:' is your Windows 95 hard drive, and
'Windows' is the directory where Windows 95 is
installed.
* * *
Problem:
You press your zoom hotkey and no zoom occurs.
Solution:
1) Some combinations of resolution and color depth do not
support zooming. In general, more zoom levels are available
at higher color depths.
2) Some zoom levels may become unavailable after increasing the
vertical refresh rate (using Monitor Adjustment) AND then
closing and reopening the HawkEye Control Panel.
To re-enable your missing zoom levels do the following:
In DOS, run the Imagine 'ireset.exe' utility
from your Windows 95 directory.
Example:
If 'Windows' is your Windows 95 directory:
- In DOS, change directories to 'C:\Windows>'.
- Type 'ireset'.
- Press 'Enter'.
When you restart (or 'exit' to) Windows 95, your
missing zoom levels should reappear.
* * *
Problem:
After increasing your vertical refresh rate (using Monitor
Adjustment),when you press your zoom hotkey some zoom levels
may be blurry or black screens.
Solution:
Pressing your zoom hotkey will cycle you back to an undistorted
display. Reducing your vertical refresh rate in Monitor Adjustment
will reduce or eliminate the above symptoms.
* * *
Problem:
You have disabled some zoom levels using the Number Nine Zoom
applet but after closing and reopening the Number Nine HawkEye
Control Panel you find that all zoom levels have been re-enabled
(i.e. your settings have not been saved).
Solution:
Minimize the HawkEye Control Panel instead of closing it and your
settings will be saved for the duration of your current Windows 95
session.
* * *
Problem:
Screen corruption may occur when Windows 95 mouse trails
are enabled.
Solution:
Turn off mouse trails.
Click on the Windows 95 'Start' button and select 'Settings',
then 'Control Panel'. Double click on the 'Mouse' icon and then
click on the 'Motion' tab. Under 'Pointer Trails', uncheck the
'Show Pointer Trails' check box and press the 'OK' button.
* * *
Problem:
Sometimes when you change resolutions or color depths with
Resoluton Exchange you are asked to restart Windows 95.
Solution:
a) You will always be prompted to restart Windows 95 when you
change color depths.
b) When you change resolutions within a particular color depth,
the change may be instantaneous or you may have to restart
Windows 95. The following explains why:
To improve text legibility, Resolution Exchange defaults to
a setting that automatically associates a 96 dpi system font
size with lower resolutions (640x480 and 800x600) and 120 dpi
fonts with higher resolutions (1024x768 and above). Changing
from 96 dpi to 120 dpi (or vice versa) requires restarting
Windows 95. Therefore, if you switch from a resolution that
uses a 96 dpi system font size to one that uses 120 dpi, you
will be prompted to restart Windows 95. However, if you switch
between resolutions that both use the same system font size
(e.g. from 1024x768 @120 dpi to 1152x864 @120 dpi) the new
resolution will appear instantaneously without having to restart
Windows 95.
NOTE: You can enable instant resolution switching between all
resolutions (at the same color depth) by always remaining at 96
dpi (or 120 dpi). To do this, choose a Specific Font Size (96 or
120 dpi) under the Options menu in Resolution Exchange. The
on-line Resolution Exchange Help provides more details in the
subsection entitled 'Selecting the Size of Your Windows System
Fonts'.
* * *
Problem:
Assigning Hot Keys to the right mouse button can conflict with
Windows 95 right mouse button functionality.
Solution:
Because Windows 95 provides extensive right mouse button
functionality assigning a Hotkey to that button could interfere
with normal Windows 95 operations.
* * *
Problem:
While trying to run ireset (C:\windows>ireset) or during the
installation of HawkEye for Windows 95, the following error
message is displayed:
Unable to find #9 configuration file
Solution:
You may have created a temporary DIRECTORY called Number9 in
your ROOT directory (C:\Number9). Our configuration FILE is called
Number9 and is located in the ROOT directory (C:\Number9). Rename
the Number9 directory in the root directory to another name. It
is necessary that the Number9 configuration file remains in the
root directory of your boot drive.
* * *
Problem:
The Imagine128 board is properly installed in your system, but
the monochrome board is no longer working.
Solution:
In order to use a monochrome card with the Imagine128 you
must do the following:
1) Set Imagine128 VGA jumper JM8 to the DISABLE position.
2) Install your monochrome card AND install a VGA card.
* * *
Problem:
Your monitor resolution is not the resolution you selected.
Solution:
Resolution Exchange (in the Number Nine HawkEye Control Panel)
must be used to change the resolution. This changes the
resolution in the Imagine128 configuration file, which
determines what your monitor resolution will be.
To use Resolution Exchange to change the resolution:
1. Open Resolution Exchange by pressing on the hot key you
assigned it or double click on the Resolution Exchange icon
in the Number Nine HawkEye Control Panel.
2. Click on a Colors option button to select a color depth.
3. Select a resolution.
Be sure you select a resolution your monitor supports.
4. Click 'OK'.
5. If prompted, restart Windows 95.
* * *
Problem:
Minor corruption is visible in a Windows application.
Solution:
In the [Imagine-128] section of SYSTEM.INI, a Validate
Parameters control flag may be altered to improve Windows
application reliability.
In SYSTEM.INI, under [Imagine-128], turn Validate Parameters
ON by changing 'Validate Params=0' to 'Validate Params=1'.
[Imagine-128]
Validate Params=1
Turning Validate Parameters ON (=1) forces the I128 driver to
check GDI parameters before issuing a drawing command. Because
most applications send valid parameters, the default for this
option is OFF (=0).
* * *
Problem:
After changing to a virtual resolution, sizable windows may
be too wide and/or too tall.
Solution:
If you have not already done so, in the #9 HawkEye Control
Panel use Hot Mouse to assign a hot key to #9 Place Windows.
For most windows, pressing the Place Windows hot key once or
twice will re-size the active window to fit your monitor.
* * *
Problem:
A DOS based game either does not function properly or does
not function at all.
Solution:
The Imagine128 card contains 1/2 megabyte of on-board VGA
memory. Some DOS based games require more memory than this
on the graphics board. The solution is to use a separate VGA
board that has enough on-board memory to support the memory
requirements of the DOS games in question. To use a separate
VGA board with the Imagine128, you must set the VGA jumper
JM8 on the Imagine128 card to the DISABLE position.
* * *
------------------------------------------------------------------
OTHER PROBLEMS
------------------------------------------------------------------
Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent
problem for which you cannot determine a cause or solution, try
switching to a different resolution with Resolution Exchange.
If the problem is consistent across resolutions. Please
consult application documentation. Most applications are
distributed with a READ_ME file similar to this file.
READ_ME files usually contain a wealth of information
regarding potential application problems.
If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please call
Number Nine Technical Support. Technical support information is
provided in the sections 'BEFORE CALLING TECHNICAL SUPPORT' and
'CONTACTING NUMBER NINE VISUAL TECHNOLOGY' above.
08/29/95
------------------------------------------------------------------
(C) COPYRIGHT 1995, NUMBER NINE VISUAL TECHNOLOGY CORPORATION
------------------------------------------------------------------