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1996-02-10
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HAWKEYE FOR WINDOWS
FOR THE #9GXE64, #9GXE64PRO
Version 3.15
----------------------------------------------------------------------------
This file contains the latest information about this version of
HawkEye for Windows and other pertinent information that
may not be contained in the documentation or on-line Help.
A complete list and description of all the #9GXE64 files are in
the FILELIST.TXT file on your #9GXE64 Windows Installation Disk.
----------------------------------------------------------------------------
CONTENTS
----------------------------------------------------------------------------
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
INTERNET
COMPUSERVE
BEFORE CALLING CUSTOMER SUPPORT
SOFTWARE UPGRADES
USING THE NUMBER NINE BULLETIN BOARD SERVICE (BBS)
FONT SETTINGS
PERFORMANCE ENHANCEMENTS
TROUBLESHOOTING
OTHER PROBLEMS
NETWORK INSTALLATIONS
--------------------------------------------------------------------
CONTACTING NUMBER NINE VISUAL TECHNOLOGY
--------------------------------------------------------------------
Technical Support (USA)
8:00 AM to 6:00 PM, EST/EDT, Monday - Friday
Phone: (617) 674-8595
Please be prepared with as much information about your #9GXE64
as possible.
Fax: (617) 674-8661
Please send fax inquiries to the attention of Technical Support.
* * *
European Technical Support and Sales (Germany)
Phone: +49 89 614 491 0
Fax: +49 89 614 491 99
------------------------------------------------------------------
INTERNET
------------------------------------------------------------------
Number Nine now has a FTP site. All current Number Nine
Drivers are available to anyone with access to the Internet.
Our FTP Address is: ftp.nine.com.
Number Nine also has a World Wide Web server at: http://www.nine.com.
Information about Number Nine products as well as our FTP site can now
be accessed at our World Wide Web site.
------------------------------------------------------------------
COMPUSERVE
------------------------------------------------------------------
Number Nine also has a dedicated forum on CompuServe. This can be
reached by typing GO NINE at the appropriate prompt. We are located
in the Graphics C Vendor forum, under the name 'Number Nine'.
Technical Support questions can be posted in this area and are
addressed every day.
* * *
Sales / Marketing (USA)
8:30 AM to 6:00 PM, EST/EDT, Monday - Friday
Phone: (617) 674-0009
Fax: (617) 674-2919
Please send fax inquiries to the attention of Sales
* * *
Mail (USA)
NUMBER NINE VISUAL TECHNOLOGY
18 HARTWELL AVENUE
LEXINGTON, MA 02173
USA
* * *
MAIL (EUROPEAN OFFICE)
NUMBER NINE VISUAL TECHNOLOGY GMBH
INSELKAMMERSTR. 10
82008 UNTERHACHING B. MUNCHEN
GERMANY
------------------------------------------------------------------
BEFORE CALLING CUSTOMER SUPPORT
------------------------------------------------------------------
Please run the MS Windows Setup from DOS and select VGA as
the display type. If the problem persists with Windows in VGA
mode, the problem is most likely with Windows, and not with
the #9GXE64 Windows driver.
When in VGA mode, select Status from the HawkEye Control
Panel. The information provided by this feature will be
of great assistance to customer support.
If a problem is application specific, please have vendor
information and application version information readily
available. Number Nine Visual Technology has qualified
this driver with over 200 applications, but a multitude
of new applications enter the market every day.
------------------------------------------------------------------
SOFTWARE UPGRADES
------------------------------------------------------------------
Free software upgrades are provided to all Number Nine customers
on our Bulletin Board System (BBS). For more information about our
BBS, refer to the next section entitled USING THE NUMBER NINE BBS.
To see if you have the latest version, compare the version number
of your software (on the label of the provided diskette or in
HawkEye Status under Windows Disk ID) with the version
number of the corresponding software on the BBS.
------------------------------------------------------------------
USING THE NUMBER NINE BBS
------------------------------------------------------------------
(USA)
Dial: (617) 862-7502
Baud Rates: Up to 28,800 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
(EUROPEAN OFFICE)
Dial: + 49 89 614 491 66
Baud Rates: Up to 14,400 baud
Compression: HST, v.32 and v.42 supported
Modem Setup: 8 data bits, 1 stop bit, no parity
Required: PKUNZIP 2.04g to decompress files
The BBS has a separate file area for each Number Nine product.
The latest driver updates can be found in each product's file
area, and files of general interest (shareware, etc.) can be
found in the General library. An E-mail system is available
for technical questions about Number Nine products or about
the BBS in general. A complete listing of available files can
be downloaded by invoking the "Download List of Files" command
from any file library menu.
On the US BBS, World Group shell is supported, and the program
is available in the General library.
(WGCLIENT.EXE).
Many files are self-extracting, but some files will require the
latest version of PKUNZIP to decompress. PKUNZIP is available
in the General library (filename PKZ204G.EXE), and can also be
found on most on-line services such as Compuserve and America
Online.
------------------------------------------------------------------
FONT SETTINGS
------------------------------------------------------------------
HawkEye Resolution Exchange is used to change the size of your
Windows system fonts. To change the size of your Windows
system fonts run Resolution Exchange and follow these steps:
1. Click on the Options menu. Click on 'Automatic Association'
to display LARGE fonts at resolutions of 1024 x 768 and higher,
and SMALL fonts at resolutions of 800 x 600 and lower.
To display SMALL fonts at ALL resolutions, click on '96 DPI'
in the Specific Font Size section.
To display LARGE fonts at ALL resolutions, click on '120 DPI'
in the Specific Font Size section.
2. Click 'OK' to exit and save your changes; click 'Cancel' to
exit without saving your changes.
----------------------------------------------------------------------------
PERFORMANCE ENHANCEMENTS
----------------------------------------------------------------------------
In #9GXE Status, several options have been added to increase
the performance and reliability of your Windows applications:
1. Source Cache improves application performance by creating
buffers of icons and bit maps. Default is ON.
2. Font Cache helps speed activities such as scrolling text by
creating buffers of all active fonts. Default is ON.
3. Polygon Support increases drawing speed by taking the burden
of drawing polygons away from Windows and transferring it to
the #9GXE64 drawing engine. Default is ON.
4. Ellipse Support increases drawing speed by taking the burden
of drawing ellipses and circles away from Windows and
transferring it to the #9GXE64 drawing engine. Default is ON.
5. Bus Throttle allows hardware interrupts to interrupt some
drawing operations. If you are dropping characters with a
Windows communication program, turn this switch ON.
Default is OFF.
6. Validate Parameters improves application reliability by
forcing the #9GXE64 driver to check parameters before
issuing a drawing command. An overwhelming majority of
applications send valid parameters, so the default for
this option is OFF.
7. Enable Loop Through enables the feature connector on the
GXE64 and GXE64Pro cards. To use a program which requires
the feature connector, turn this option ON. The default is OFF.
You may occasionally encounter difficulties using these caching
and performance enhancement methods. Although they were designed
for standard Windows programming methods to insure compatibility
with most Windows applications, programmers do not always use
standard Windows programming practices. They are constantly
seeking ways to improve application performance, and if a
nonstandard method is discovered, it will probably be used.
Consequently, our caching methods may not work correctly with
every Windows application.
So, for example, if you experience a problem with your fonts in a
particular application, use #9GXE Status to disable Font Cache.
Using #9GXE Status to Enable and Disable Options:
1. Double click on the #9 HawkEye Control Panel icon, then double
click on the #9GXE Status icon.
2. Click on the 'File' menu, then click on 'Options'.
3. To DISABLE a caching method:
Click on the option button next to the option you want
to disable. The black dot disappears when the method is
disabled.
To ENABLE a caching method:
Click on the option button next to the option you want
to enable. A black dot appears when the method is enabled.
4. Click 'OK' to exit and save your changes; click 'Cancel' to
exit without saving your changes.
----------------------------------------------------------------------------
TROUBLESHOOTING
----------------------------------------------------------------------------
CONTENTS:
1. Your monitor is not listed in the Monitor Selection Utility.
2. NEC 5FGE Monitor not able to select Energy Saver.
3. Quicktime for Windows conflicts.
4. Video for Windows conflicts.
5. Nothing happens after double clicking #9 Hawkeye icons.
6. Missing or corrupted output using VGA loop through connector.
7. Error message during Setup.
8. Program Manager appears briefly then exits to DOS.
9. Cursor appears as a black box or icons fail to appear at all.
10. Monitor resolution is not the one you selected.
11. Error message in Resolution Exchange.
12. Error messages or inability to enter Windows.
13. System hangs, garbled text, or corruption.
14. Menu bars in the center of Quark Express screen.
15. Monitor adjustment shows a different refresh rate than the one saved.
16. Overlaid 16 color shadow in Microsoft Art Gallery.
17. No video with a GXE64Pro running Knowledge Adventure games.
18. No video with a GXE64Pro running QQP Grandest Fleet.
19. Video corruption or sporadic booting with an Alaris SLC2 motherboard.
20. Problems with Symantec's pcANYWHERE 1.0 or 2.0.
21. Anti-virus checking TSR's report an illegal memory access.
22. Pattern corruption while running various drawing applications.
* * *
1. Problem:
Your monitor is not listed in the Monitor Selection utility.
Solution:
Please choose 'Unlisted Monitor'. This will not affect the performance
of your display or video card.
* * *
2. Problem:
Your NEC 5FGE monitor is an Energy Saver monitor, but within the
HawkEye Energy Saver window under 'Energy Saver' the text reads:
"The monitor selected does not support the
VESA power management specification."
Solution:
The NEC 5FGE monitor was NOT Energy Saver compliant for its first
6 months of manufacture. Therefore, to prevent damage to early
non-Energy Saver 5FGE monitors, Energy Saver is disabled for this
monitor.
However, 5FGE owners CAN enable Energy Saver but should read the
following first.
To determine whether or not your NEC 5FGE is an Energy Saver version,
look at the part number (on the bottom of the monitor near the back).
- P/N JC1731VMA-2 is NOT an Energy Saver monitor.
- P/N JC1731VMA-3 IS an Energy Saver monitor.
Owners of P/N JC1731VMA-3 NEC 5FGE monitors may safely enable Energy
Saver by
a) choosing 'Unlisted Monitor' in the Monitor Selection window and
b) clicking on the 'Enable Energy Star Capability' option button
(at the top of the 2nd Monitor Selection window).
For further information about Energy Saver, please read the ENABLING
ENERGY SAVER section near the top of this README.TXT.
* * *
3. Problem:
After installing an application that also installs QuickTime For
Windows (ex. HyperGlot Learn To Speak Spanish, BroderBund Myst,
etc.), attempting to run parts of the application (movies, etc.)
the user may experience "DYNALINK" or "General Protection Fault"
errors.
Solution:
Some applications automatically install QuickTime For Windows
without first checking to see if it is already present on your
system. The two installations will then conflict.
To resolve this conflict, delete one of the versions of Quicktime
and its component files. Please contact your application program's
Tech Support department. They will be able to tell you what these
files are named and where to find them so that you can delete the
proper files. After deleting the files recommended by your
applications Tech Support department, you can then re-install the
newer version of Quicktime with the application already present on
your system.
* * *
4. Problem:
After installing an application that also installs Video For Windows
(ex. Compton's Interactive Encyclopedia, etc.), attempting
to run parts of the application (movies, etc.) the user may experience
"DYNALINK" or "General Protection Fault" errors.
Solution:
Some applications automatically install Video For Windows without first
checking to see if it is already present on your system. The two
installations will then conflict.
To resolve this conflict, delete one of the versions of Video for
Windows and its component files. Please contact your application
program's Tech Support department. They will be able to tell you
what these files are named and where to find them so that you can
delete the proper files. After deleting the files recommended by
your applications Tech Support department, you can then re-install
the newer version of Video for Windows with the application already
present on your system.
* * *
5. Problem:
When you double click on icons in the #9 HawkEye Control Panel
they blink but nothing happens.
Solution:
Close one or more open applications to free up memory.
* * *
6. Problem:
The output from a video playback card (that uses the #9GXE64 PRO
VGA loop through connector) is missing or corrupted.
Solution:
The #9GXE64 PRO supports the VGA loop through connector at 640 x 480
by 256 color resolution. To enable the WINDOWS driver for loop
through support run #9GXE STATUS from the #9 HawkEye Control Panel.
Select OPTIONS from the FILE menu. Select the "Enable Loop Through"
option (option buttons are black when enabled). You must then restart
WINDOWS, at 640x480 by 256 color resolution, for loop through to be
enabled .
* * *
7. Problem:
During installation with SETUP, the following error is
displayed (possibly several times):
Compression Error: Unable to locate Destination file.
Solution:
This error is displayed when the amount of disk space is
insufficient to install the Number Nine software. SETUP
currently requires about 2.5MB of disk space on the disk
containing Windows.
Note: If you are upgrading a previous version of HawkEye, you
can increase the amount of available disk space by deleting
all the files in the NUMBER9 directory (a subdirectory in
your WINDOWS directory).
* * *
8. Problem:
The Program Manager appears briefly when you start Windows,
then Windows exits to DOS.
Solution:
A. Exit Windows, run setup from your Windows directory in DOS
and install the VGA driver, then restart Windows..
B. Add the following line to the [386Enh] section of the system.ini
file in your windows directory.
EMMExclude=C000-C7FF
C. There may be a problem with the #9 HawkEye Control Panel. The
Control Panel is loaded when Windows is started, so a problem
could occur after the Windows driver has been loaded and the
Program Manager (or another Windows shell) is presented.
To prevent HawkEye from loading when Windows is started, delete
the reference to HawkEye from the "load=" line in the [windows]
section of the WIN.INI file in the WINDOWS directory. This will
determine whether the problem is with the HawkEye Control Panel,
or other software. The line will look something like this:
load=c:\WINDOWS\NUMBER9\HAWKEYE.EXE nwpopup.exe
Delete WINDOWS\NUMBER9\HAWKEYE.EXE from the line, then exit
Windows. If the problem persists when you restart Windows, see
Solution 2, following.
D. The HawkEye configuration file (HAWKEYE.INI) may be corrupted.
In this case, rename HAWKEYE.INI in the WINDOWS directory to
HAWKSAVE.INI (for future reference), then copy HAWKEYE.INI from
the #9GXE64 Windows Installation Disk to the WINDOWS directory.
This reinstates the original HawkEye configuration.
* * *
9. Problem:
Windows appears with a black box cursor and/or icons that fail to
appear on the screen.
Solution:
The motherboard may contain a system BIOS which is not PCI-compliant.
The method to allow the video board to function properly is to set
the video board's memory aperture manually by editing the SYSTEM.INI
file which is located in the WINDOWS directory. Use any text editor
(NOTEPAD will work) to open the file. In the [display] section add
the following line:
[display]
APERTURE-BASE=XXXXXX
where: XXXXXX may be 0x8800 or 0x7800
Save the file and restart Windows.
* * *
10. Problem:
Your monitor resolution is not the resolution you selected.
Solution:
Resolution Exchange (in HawkEye for Windows program group)
must be used to change the resolution. If you used
MS Windows Setup to select a display driver with a different
resolution/color depth configuration, that configuration
may not be compatible with the Number Nine driver.
Use Resolution Exchange to change the resolution:
A. Press the hot key you assigned to Resolution Exchange or
double-click on the Resolution Exchange icon in the HawkEye
for Windows program group in the Windows Program Manager.
B. Click on a Colors option button.
C. Select a resolution.
Be sure you select a resolution your monitor supports.
D. Click 'OK'.
E. Restart Windows.
* * *
11. Problem:
Resolution Exchange displays the following message:
"There was an error opening the configuration file."
Solution:
The #9GXE64 configuration file could be corrupted. To restore the
#9GXE64 configuration file to its original settings, run 9RESET.EXE:
A. Exit Windows.
B. Change directory to the WINDOWS directory.
C. At the DOS prompt, type: 9RESET and press [Enter].
Note: 9RESET is one word with no space between the 9 and
the "R".
This sets your #9GXE64 to 640x480 by 256 color resolution at 60Hz.
If your monitor supports higher resolutions, restart Windows and
use Resolution Exchange to select a higher resolution or use
Monitor Adjustment to increase your vertical refresh rate.
* * *
12. Problem:
The #9GXE64 board is properly installed in your system, but you
receive one of the following error messages:
Failed to find the #9GXE64 board!
Hit any key to continue.
or
SETUP is operational only when a #9 graphics board
is present. Please be sure your #9 graphics board is
properly installed before you try to use SETUP or
any other HawkEye feature.
Solution:
You probably have a memory manager in your system that has
remapped the video BIOS. Memory managers often do this because it
increases the amount of DOS memory space. However, when the GXE64
signature in the video BIOS is remapped, GXE64 software is unable
to identify the #9GXE64 board.
ROM remapping should be excluded from the C000-C7FF address range.
To exclude the address range, add the following option to the
memory manager driver command line in the CONFIG.SYS file in your
root directory:
X=C000-C7FF
For QEMM386.EXE the line should look something like this:
DEVICE=QEMM386.SYS X=C000-C7FF
For EMM386.EXE the line should look something like this:
DEVICE=C:\DOS\EMM386.EXE X=C000-C7FF
Consult your memory manager's documentation for more information
about excluding the C000-C7FF address range.
Using DOS Memmaker to aggressively reorganize memory may use the
memory range C000-C7FF. In this case you must remove the words
"High Scan" for the HIMEM line in your config.sys.
* * *
13. Problem:
1. The Windows logo appears, then the screen becomes black and
your system hangs or exits to DOS.
2. Text is garbled, icons are corrupted and/or 'holes' appear on
your screen.
3. Windows pull-down menus corrupt the screen.
Solution:
Another device in your system, such as a modem or tablet, is
using the same IO address as the #9GXE64, COM 4 I/O port at 2E8H.
Move the other device to a different COM port location.
* * *
14. Problem:
In Quark Express, floating menus or toolbars appear in the center
of your screen.
Solution:
Use Place Windows to center message windows in your virtual
desktop.
1. Double click on the #9 HawkEye Control Panel icon, then
double click on the Place Windows icon.
2. Click on the 'Virtual' button in the 'Messages In' section.
3. Click 'OK'.
* * *
15. Problem:
After a monitor is chosen in Monitor List, Monitor Adjustment
shows a different refresh rate than the one saved.
Solution:
Monitor Adjustment allows the user to choose higher refresh
rates because monitors often support slightly higher refresh
rates than stated in their specifications. The Test feature
in Monitor Adjustment allows the user to test these refresh
rates before using them, so that their monitor is not damaged
by non-supported refresh rates.
* * *
16. Problem:
When using a 256 color background, closing Microsoft Art Gallery
may leave an overlaid 16 color "shadow".
Solution:
In Windows Control Panel under Desktop select a desktop pattern
other than 'none'.
* * *
17. Problem:
When running Knowledge Adventure 3D-Dinosaur Adventure, Knowledge
Adventure Speed, or Knowledge Adventure Undersea Adventure
with a #9GXE64PRO, no video is present.
Solution:
The file UNDOCVGA.EXE is included on your Windows disk. Run
UNDOCVGA.EXE and try running the game again. Please call
Number Nine Technical Support if necessary.
* * *
18. Problem:
When running QQP Grandest Fleet with a #9GXE64PRO, no video is present.
Solution:
Please call QQP Technical Support.
* * *
19. Problem:
Video corruption or sporadic booting with an Alaris SLC2 motherboard.
There are several brands of graphics cards, including Number Nine cards,
which show similar problems in an SLC2 system.
The SLC2 processor is a 32 bit internal and 16 bit external data bus.
Most of the Number Nine internal registers are memory mapped as being
32-bit wide. They cannot be split-accessed as two 16-bit registers.
Therefore, Number Nine does not recommend the use of the GXE64 or
GXE64Pro graphics cards with an SLC2 motherboard and/or microprocessor.
* * *
20. Problems with Symantec's pcANYWHERE
A. Problem:
When using Symantec's pcANYWHERE 1.0 for Windows, host
computer gets a "General Protection Fault" or black screen.
Solution:
pcANYWHERE 1.0 supports only EGA and VGA when remotely
controlling a host running Windows. If you intend to remotely
control Windows on a PC with a #9GXE64 or #9GXE64Pro card
on the host computer, you must choose the standard Microsoft
VGA driver on the host computer. In Windows Setup under DOS,
set display type to VGA.
B. Problem:
Video corruption, hangs or sporadic boots on the host
machine using Symantec's PCAnywhere 2.0 for Windows.
Solution:
Symantec has solved these problems in a patch which
is located on their Bulletin Board Service. The file
to be downloaded is called 20UP_A.EXE. The same file
can also be found on the Symantec FTP site called
FTP.SYMANTEC.COM. Please consult the release notes for
PCAnywhere 2.0 for Windows or call Symantec's Technical
Support for more information on how to install and
use this patch.
C. Problem:
Wrong colors and icon descriptions and filenames are
cut off on the remote machine using Symantec's PCAnywhere
2.0 for Windows.
Solution:
You need to set Use Local Fonts to OFF in the Remote
Operation area on the remote machine. Consult your
user manual for PCAnywhere for more information.
* * *
21. Memory Mapped IO helps to speed up overall performance.
By default this option is set to ON in the [display]
section near the bottom of SYSTEM.INI. The line reads:
FastMMIO=ON
Some virus checking TSR's may report an illegal memory access.
If this happens, temporarily disable the anti-virus program,
disable the Fast MMIO option by changing ON to OFF, save
the file, and restart Windows.
* * *
22. Pattern Patch helps speed up operations using patterns.
By default this option is set to OFF in the [display]
section near the bottom of SYSTEM.INI. The line reads:
PATTERN-PATCH=OFF
If you experience any pattern corruption when running your
applications, enable the PATTERN-PATCH option by changing
OFF to ON, save the file, and restart Windows.
* * *
------------------------------------------------------------------
OTHER PROBLEMS
------------------------------------------------------------------
Software sometimes does not perform consistently across all
resolutions and color depths. If you experience a persistent
problem for which you cannot determine a cause or solution, try
switching to a different resolution with Resolution Exchange.
If a problem is consistent across resolutions, please
consult application documentation. Most applications are
distributed with a READ_ME file similar to this file.
READ_ME files usually contain a wealth of information
regarding potential video conflicts.
If you have a problem that is not described in this file or is
unresolved when you try the suggested solutions, please contact
Number Nine Technical Support. Technical support information
is provided in the section CONTACTING NUMBER NINE VISUAL TECHNOLOGY.
------------------------------------------------------------------
NETWORK INSTALLATIONS
------------------------------------------------------------------
Please refer to the file NETWORK.TXT on the Hawkeye installation
diskette.
1/15/96 v.3.15
-------------------------------------------------------------------
(C) COPYRIGHT 1996, NUMBER NINE VISUAL TECHNOLOGY CORPORATION
-------------------------------------------------------------------
