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Text File  |  1993-08-19  |  656b  |  34 lines
  1.  
  2.                     (your street 
  3.                      city, state, zip)
  4.  
  5.                     (date)
  6.  
  7.  
  8. (name
  9. street
  10. city, state, zip)
  11.  
  12. Dear ____ (name):
  13.  
  14.     We can definitely understand your annoyance in
  15. not receiving the _______ (number and item) that you
  16. ordered.
  17.  
  18.     Orders requiring engraving need ____ (time
  19. span) for delivery.  Our salesperson probably did not
  20. make that clear and we are sorry for that misunderstanding.
  21.  
  22.     Your order will be shipped ____ (day and week
  23. it will be shipped) and will arrive within ____ (time
  24. period).  Please forgive the delay.  We know that
  25. you will be satisfied with the final product.
  26.  
  27.                     Sincerely,
  28.  
  29.  
  30.  
  31.                     (Name)
  32.                     (Title)
  33.  
  34.