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Text File | 2000-08-09 | 25.0 KB | 544 lines

********************************************************************** * CallCenter / CallCenter Pro Version 3.9.0.0 for Windows * * V3, Inc. * ********************************************************************** Please read the information below carefully to be informed of new features and any changes to the software since the on-line help was last updated. TABLE OF CONTENTS ================= 1. IMPORTANT INFORMATION ON UPGRADING FROM A PREVIOUS VERSION!!!!! 2. IMPORTANT NOTES ON DISTINCTIVE RING AND CALLERID 3. IMPORTANT NOTES ON SPEAKERPHONE FUNCTIONALITY 4. Changes and Bug Fixes a. Changes Since v3.5.8 b. Changes Since v3.5.7 c. Changes Since v3.5.6 d. Changes Since v3.5.5 e. Changes Since v3.5.4 f. Changes Since v3.5.3 g. Changes Since v3.5.2 5. General Information 6. Software License Agreement 1. IMPORTANT INFORMATION ON UPGRADING FROM A PREVIOUS VERSION!!!!! =================================================================== The default installation directory has been changed in this version from V3COM to V3CallCenter. If you are upgrading from an older version of CallCenter and you wish to keep your phone lists and fax logs, you MUST install directly OVER the old version. Your phonelists and logs will NOT be overwritten. If you are concerned about data loss, exit the installer now and make a backup of your V3COM/Phone and V3COM/Mailbox directories before continuing with the installation. If you install to a new directory you will not be able to access your original phonelists and logs. 2. IMPORTANT NOTES ON DISTINCTIVE RING AND CALLERID ==================================================== DISTINCTIVE RING SUPPORT ------------------------ Distinctive Ring is supported on modems which report true distinctive ring only. If your modem sends DRON and DROF signals instead of "RINGA", etc. for distinctive rings, then CallCenter will not support distinctive ring on your modem. You can see if this is the case by launching the DATACOMponent from the settings menu of CallCenter and creating a new terminal window by going into File/New... Select a "Direct to COM port" line. If one doesn't exist, create one from Modem Configuration... in the CallCenter. Call in and you will see the responses the modem returns. Configuration of Distinctive Ring is done via the Modem Configuration Dialog. To enable Distinctive Ring go to the Initialization Tab and turn on the feature. Then go to the Address Tab and setup how you would like each address to behave. For example, Address 1 equates to RINGA or RING1. You can enable voice only or voice&fax, etc. and the number of rings to answer. Do this for each type of ring your phone supports. You must configure CallCenter as described above whether your line is a Window's Telephony line or a "Direct to COM port" line. If your line is a Window's Telephony line, make sure you go into the "Modem's" Control Panel Applet and enable the distinctive Ring feature from the Properties dialog. Every effort has been made to provide compatibility with all types of distinctive ring. If you are having trouble, please feel free to contact our support team at support@v3fax.com. CALLERID -------- CallerID is supported on modems which also support the feature. CallCenter makes every effort to handle all forms of CallerID automatically and specifically attempts to grab the Name and Number fields as they come across the line. Configuration of CallerID is done via the Modem Configuration Dialog. To enable CallerID go to the Initialization Tab and turn on the feature. You must configure CallCenter as described above whether your line is a Window's Telephony line or a "Direct to COM port" line. If your line is a Window's Telephony line, make sure you go into the "Modem's" Control Panel Applet and enable the CallerID feature from the Properties dialog. Every effort has been made to provide compatibility with all types of CallerID. If you are having trouble, please feel free to contact our support team at support@v3fax.com. 3. IMPORTANT NOTES ON SPEAKERPHONE FUNCTIONALITY ================================================= Speakerphone capability is supported on modems that have an external speaker and microphone jack built into the modem. Some modems have a cable (internal ususally) that connects directly to your soundcard (much like your CDRom does) which can allow speakerphone to work using a mic and speaker plugged into your soundcard. However, speakerphone will not work with modems that do not have either their own speaker and mic jacks or have an internal connection to the sound card. We are working to provide speakerphone functionality for those modems that only allow access through the sound card for the next release. We apologize for this inconvenience. 4. CHANGES AND BUG FIXES =================================== a. Changes Since v3.5.8 1. CallCenter is now fully Windows 2000 compliant. Sorry for the delays. 2. Fixed installation problems with printer driver installation on Windows95/98. 3. Overhauled modem detection routine. No more config file nightmares. CallCenter polls each modem extensively for its capabilities and does its best to configure itself for full support of the modem's features. Even though the modem may support a feature doesn't mean that CallCenter will support the feature. See the description of Distinctive Ring and SpeakerPhone below. 4. CallCenter now supports Windows Telephony Lines by default. You can still add "Direct to COM port" lines manually. NOTE: Some features, such as CallerID and Distinctive Ring may not work properly when CallCenter is connected to a Windows Telephony (TAPI) line. Make sure the you have properly configured the Telephony Line through the Control Panel "Modems" applet to turn on CallerID and Distinctive Ring if supported. You must also enable CallerID and Distinctive Ring within CallCenter for proper operation. This can be done from Modem Configuration...in the Initialization Tab and the Address Tab. If you are having trouble getting CallerID or Distinctive Ring working on a Telephony Line we suggest you create a "Direct to COM port" Line from Modem Configuration... and see if the features work. 5. CallCenter now has a system tray icon. Right click to see a menu. 6. Greatly improved voicemail compatibility for newer modems. CallCenter has been thoroughly tested on the following chipsets: Rockwell (all), Conexant, Motorola, Cirrus Logic, Lucent, USRobotics/3COM, Ambient. CallCenter voicemail will not currently work with PCTel, Exar, and Sierra modem chipsets. 7. Completely reworked Speakphone functionality. Speakerphone support is only available on modems that have speaker out and mic in jacks on the modem itself. Speakerphone will not work properly for modems that only provide speakerphone support via sound cards, however, we are working on this issue for the next release. 8. Fixed CallerID issues. 9. Fixed Distinctive Ring issues for modems that support true distinctive ring. Modems that report DRON and DROFF (instead of "RINGA") type signals will not work properly with distinctive ring. We are working on addressing this issue for the next release. 10. Fixed fax receive 117 error issue. 11. Fixed USR Wimodem garbled voice messages (also applies to other chipsets). 12. Fixed detail log printing. 13. Fixed Pager notification hanging up before page is sent. 14. Fixed issue with sorting by Date/Time in Log window. a. Changes Since v3.5.7 1. Substantial support for record and playback using a sound card. We support modems that handle PCM directly and those that use Rockwell 4-bit ADPCM and USR GSM 6.1. 2. Enhanced error detection and recovery to help ensure proper operation of voice modems. b. Changes Since v3.5.6 1. Modems are connected directly via the COM port rather than through TAPI be default. TAPI provides better COM port sharing between applications. Every effort has been made to ensure that when COMponents is connected to a modem via a TAPI line that all features are available. However, due to the complex nature of this technique we can't warrant perfect operation on all modems. See section 2a to learn how to enable TAPI for COMponents if you require COM port sharing. If you encounter difficulties we suggest you switch back to direct COM port operation by disabling TAPI line detection as described in section 2a. 2. We are proud to offer additional Internet based communications services with COMponents. Information on these services has been placed in the COMponents Group. Check it out to see the great services offered and for a free Internet phone conferencing trial. c. Changes Since v3.5.5 1. Added Call Center interface. 2. Added option to Debug Options dialog to disable TAPI line auto detection. If you are experiencing difficulties when using a TAPI line, TAPI auto detection can be turned off by opening the About box on the Options menu and then clicking on the Info button while holding the CTRL and SHIFT keys down. This will bring up the Debug options dialog allowing you to turn off TAPI auto detection. The next time the application is run, a direct line can be setup by selecting Line/Modem Setup from the Options menu. 3. Fixed occasional problem with line not being answered when ringing. d. Changes Since v3.5.4 1. Added support for USR 56K. 2. Fixed occasional GPF when starting COMponent Workspace or COMponent Server when running Dialup Networking patch or Windows 95 OSR2. 3. Fixed problem with multiple TAPI lines using same modem. e. Changes Since v3.5.3 1. TAPI lines more rubust under Windows 95. This fixes problems with corrupted fax images being received on the remote fax. 2. Fixed occasional lockup when removing multiple entries from the schedule queue during fax job completion. 3. Fixed occasional GPF during fax send using class 1 fax protocol. 4. Fixed re-dial attempts and status not being reset for individual destinations during fax re-send operations. 5. Fixed occasional GPF when dragging and dropping fax pages in Layout View of the VIEWCOMponent. 6. Fixed occasional index file corruption in phone list. 7. Playing and recording of voice messages more rubust through the Play/Record dialog. 8. Fixed WAV file playback when using long filenames. f. Changes Since v3.5.2 1. Fixed problem with receiving "Failure to Initialize" error during fax send operations. 2. Fixed problem with receiving "Invalid File Format" error when installing over previous version of COMponents. 3. Fixed problem with receiving General Protection Fault when closing COMponent Workspace or COMponent Server with multiple TAPI lines. 4. Fixed problem with support for multiple TAPI lines. 5. Fixed problem with fax send operations occuring while a DATACOMponent window open on the same line while in interactive mode. 2. NEW FEATURES ================== We have tried hard to include many requested features in this latest version. Here is a list of the major changes. a. TAPI Location/Dialing support --------------------------------- You can configure COMponents to look at your TAPI location setup when trying to calculate dialable phone number. Yes, it's true! This means that you can now use Credit Cards and the built in Toll list to your heart's content. Just go to Options/Location Setup... to configure your current location to use TAPI rather than our own built in location information! Which ever TAPI location you have setup as the default under Windows will be used when dialing using COMponents with this feature turned on. b. Multiple Selection in the Phone Lists ----------------------------------------- Hard to believe, but the long awaited mulitple selection in phone lists has finally been implemented, once again, thanks to Scott. Now you really can highlight multiple entries and drag them onto a group all at once. You can also select multiple entries in the FaxWizard and create easy "on-the-fly" group sends. c. New and Improved user interface ----------------------------------- Schedule Queue ============== The fax schedule queue has been improved to allow viewing of each destination in the send rather than the entire job only. This means you can now see the "real-time" status of any destination in a large job and get an overview of the status of all jobs. From the Queue window in the FAXCOMponent just double click to exand and contract jobs. FaxWizard - Destination Page ============================ All keyboard/tabbing/Mnemonic issues have been resolved. Keyboard only users can now navigate the FaxWizard with much more ease. Line/Modem Setup ================ One new page has been added for FAX32COMponents and two new pages have been added for TELECOMponents. Chipset Tab =========== Help on this new tab has not been implemented in the online help system yet so this is your primary source of information. The Chipset Tab allows the end user more control over how that Fax Protocol treats their modem. Normally these values are preset in our Config files (.CFG), but now that we support TAPI, we don't always have the proper information required about the hardware to make our Fax Protocol perform optimally. The settings in this dialog allow you to modify the Major and Minor chipset types that are used by our software internally. If you are having trouble with sending or receiving faxes using a TAPI line or a COMponents line for which we didn't supply an exact cofig file, you can play with these two values to see what combination works best. Ideally, you should select a Major Chipset number that most closely matches the model or type of modem you have. The Minor Chipset number is used to fine tune the behavior of the protocol. You'll just have to try different values to find what works best. Telephony Tab ============== Help on this new tab has not been implemented in the online help system yet so this is your primary source of information. The Telephone Tab allows you to fine tune the behavior of the Voice Mail subsystem. As with the Chipset Tab you should change these values only if you are having difficulty with VoiceMail or if we did not provide an exact config file for your modem and you are experiencing trouble. Select the closest match from each drop-down for your modem. d. Speed improvements ---------------------- Speed improvements should be noticable especially in initialization and modem resetting. Also when queue up a large number of destinations for fax sending. For adding large groups (> 100 records) in the FaxWizard the speed is 11x faster at least! e. Enhanced .wav file conversion support ----------------------------------------- For modems that support linear PCM (.wav) formats we support sound cards directly for both recording and playback. For USR/3COM and other modems that support USR GSM 6.1 we have a seamless converter built in. Also for modems that support Rockwell 4-bit ADPCM we have seamless converter built in. ********************************************************************** * General Information * ********************************************************************** If you have any technical questions, feel free to visit our web site at www.v3fax.com PLEASE READ THIS DOCUMENT CAREFULLY. BY INSTALLING THE SOFTWARE, YOU ARE AGREEING TO BECOME BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THE AGREEMENT, PLEASE DO NOT INSTALL THE SOFTWARE. This is a legal agreement between you and V3, Inc. and its subsidiaries ("V3"). This Agreement states the terms and conditions upon which V3 offers to license the software in the disk package together with all related documentation and accompanying items including, but not limited to, the executable programs, drivers, libraries and data files associated with such programs (collectively, the "Software"). ********************************************************************** * V3, Inc. USA * * * * SOFTWARE PRODUCT LICENSE AGREEMENT AND LIMITED WARRANTY * ********************************************************************** Grant of License. The Software is licensed, not sold, to you for use only under the terms of this Agreement. You own the disk or other media on which the Software is originally or subsequently recorded or fixed; but, as between you and V3 (and, to the extent applicable, its licensors), V3 retains all title to and ownership of the Software and reserves all rights not expressly granted to you. For Use on a Single Computer. The Software may be used by you only on a single computer by a single user at one one time. You may transfer the machine-readable portion of the Software from one computer to another computer, provided that (a) the Software (including any portion or copy thereof) is erased from the first computer, and (b) there is no possibility that the Software will be used on more than one computer at a time. Stand-Alone Basis. You may use the Software only on a stand-alone basis, such that the Software and the functions it provides are accessible only to persons who are physically present at the location of the computer on which the Software is loaded. You may not allow the Software or its functions to be accessed remotely, or transmit all or any portion of the Software through any network or communication line. One Archival Copy. You may make one (1) archival copy of the machine-readable portion of the Software for backup purposes only in support of your use of the Software on a single computer, provided that you reproduce on the copy all copyright and other proprietary rights notices included on the originals of the Software. No Merger or Integration. You may not merge any portion of the Software into, or integrate any portion of the Software with, any other program, except to the extent expressly permitted by the laws of the jurisdiction where you are located. Any portion of the Software merged into or integrated with another program, if any, will continue to be subject to the terms and conditions of this Agreement, and you must reproduce on the merged or integrated portion all copyright and other proprietary rights notices included on the originals of the Software. Transfer of License. You may transfer your license of the Software, provided that (a) you transfer all portions of the Software or copies thereof, (b) you do not retain any portion of the Software or any copy thereof, and, (c) the transferee reads and agrees to be bound by the terms and conditions of this Agreement. Limitations on Using, Copying, and Modifying the Software. Except to the extent expressly permitted by this Agreement or by the laws of the jurisdiction where you acquired the Software, you may not use, copy or modify the Software. Nor may you sub-license any of your rights under this Agreement. Decompiling, Disassembling, or Reverse Engineering. You acknowledge that the Software contains trade secrets and other proprietary information of V3 and its licensors. Except to the extent expressly permitted by this Agreement or by the laws of the jurisdiction where you are located, you may not decompile, disassemble or otherwise reverse engineer the Software, or engage in any other activities to obtain underlying information that is not visible to the user in connection with normal use of the Software. In any event, you will notify V3 of any information derived from reverse engineering or such other activities, and the results thereof will constitute the confidential information of V3 that may be used only in connection with the Software. TERMINATION The license granted to you is effective until terminated. You may terminate it at any time by returning the Software (including any portions or copies thereof) to V3 if you received the software on physical media. If you downloaded the software you may terminate the agreement by removing all copies of the downloaded software from your machine. The license will also terminate automatically without any notice from V3 if you fail to comply with any term or condition of this Agreement. You agree upon such termination to return the Software (including any portions or copies thereof) to V3. Upon termination, V3 may also enforce any rights provided by law. The provisions of this Agreement that protect the proprietary rights of V3 will continue in force after termination. LIMITED WARRANTY V3 warrants, as the sole warranty, that the disks on which the Software is furnished will be free of defects. No distributor, dealer or any other entity or person is authorized to expand or alter this warranty or any other provisions of this Agreement. Any representation, other than the warranties set forth in this Agreement, will not bind V3. V3 does not warrant that the functions contained in the Software will meet your requirements or that the operation of the Software will be uninterrupted or error-free. EXCEPT AS STATED ABOVE IN THIS AGREEMENT, THE SOFTWARE IS PROVIDED AS-IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. You assume full responsibility for the selection of the Software to achieve your intended results, and for the installation, use and results obtained from the Software. You also assume the entire risk as it applies to the quality and performance of the Software. Should the Software prove defective, you (and not V3, or its distributors or dealers) assume the entire cost of all necessary servicing, repair or correction. This warranty gives you specific legal rights, and you may also have other rights which vary from country/state to country/state. Some countries/states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. V3 disclaims all warranties of any kind if the Software was customized, repackaged or altered in any way by any third party other than V3. LIMITATION OF REMEDIES AND DAMAGES THE ONLY REMEDY FOR BREACH OF WARRANTY WILL BE THAT SET FORTH IN THE WARRANTY CARD OR PRINTED MANUAL INCLUDED WITH THE SOFTWARE. IN NO EVENT WILL V3 OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY LOST PROFITS, LOST SAVINGS, LOST REVENUES OR LOST DATA ARISING FROM OR RELATING TO THE SOFTWARE OR THIS AGREEMENT, EVEN IF V3 OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL V3'S LIABILITY OR DAMAGES TO YOU OR ANY OTHER PERSON EVER EXCEED THE AMOUNT PAID BY YOU TO USE THE SOFTWARE, REGARDLESS OF THE FORM OF THE CLAIM. Some countries/states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. U.S. GOVERNMENT RESTRICTED RIGHTS All Software and related documentation are provided with restricted rights. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subdivision (b)(3)(ii) of the Rights in Technical Data and Computer Software Clause at 252.227-7013. If you are sub-licensing or using the Software outside of the United States, you will comply with the applicable local laws of your country, U.S. export control law, and the English version of this Agreement. ACKNOWLEDGMENT BY USING THE SHAREWARE VERSION OF CALLCENTER OR CALLCENTER PRO YOU ACKNOWLEDGE THAT YOU HAVE READ THIS LIMITED WARRANTY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS' TERMS AND CONDITIONS. YOU ALSO AGREE THAT THE LIMITED WARRANTY IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN THE PARTIES AND SUPERSEDE ALL PROPOSALS OR PRIOR AGREEMENTS, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE SUBJECT MATTER OF THE LIMITED WARRANTY. Technical Support / Internet Sales Technical support ONLY for Free CallCenter or CallCenter Pro can be obtained from: USA, CANADA AND INTERNATIONAL --------- V3, Inc. Internet Email: support@v3fax.com Purchasing the Licensed Version You may use the shareware version of CallCenter for an indefinite trial period. However, if you like and use the software daily we would appreciate it if you would upgrade to CallCenter Pro.