<topic sku="core" tNum="289626" author="leighanw" xmlns="x-schema:hhTopicSchema.xml"><index><title>Troubleshoot using MSN Bill Pay in Money</title><category>online</category><klink type="trbls">Troubleshoot using MSN Bill Pay with Money</klink></index>
<content>
<p>What are you having trouble with?</p>
<extend>
<tease>I signed in to Money using my Microsoft Passport, but I can't access my MSN Bill Pay account.</tease>
<reveal>
<p>To use MSN Bill Pay with Microsoft Money, you must use the same Microsoft Passport for both. If you use a different Passport for MSN Bill Pay than the one you use to access your Money file, you can change the Passport you use for Money file. <alink type="prcdr" href="changeThePassportYouUSeWithMoney.xml"/>
</p>
</reveal>
</extend>
<extend>
<tease>I use a different Microsoft Passport for MSN Bill Pay than the one I use for Money.</tease>
<reveal>
<p>If you use different Passports for your Money file and MSN Bill Pay, you will not be able to access MSN Bill Pay from within Money, although you will be able to access MSN Bill Pay on the Web. To use MSN Bill Pay with Money, you must use the same Microsoft Passport for both. If you use a different Passport for MSN Bill Pay than the one you use to access your Money file, you can change the Passport you use for Money file. <alink type="prcdr" href="Changethepassportyouusewithmoney.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I can't access my MSN Bill Pay account using the Money Browser.</tease>
<reveal>
<p>You may have used different Microsoft Passports for your Money file and your MSN Bill Pay account. When you access MSN Bill Pay with the Money Browser, MSN Bill Pay tries to validate the Passport you've used to sign in to Money. If you want to maintain the two Passports, try closing Money and accessing MSN Bill Pay from another browser, such as Internet Explorer. Otherwise, it's best to use the same Passport for both your Money file and your MSN Bill Pay account. <alink type="prcdr" href="Changethepassportyouusewithmoney.xml"/></p>
</reveal>
</extend>
<extend>
<tease>I want to sign up for my free MSN Bill Pay service.</tease>
<reveal>
<p>If you purchased Money and were offered free MSN Bill Pay, you must sign in to Bill Pay from within Money to receive your free months of service.</p>
<ol>
<li>On the <emph>Services</emph> menu, click <emph>Services Center</emph>.</li>
<li>Under the MSN Bill Pay offer, click <emph>Get Started</emph>.</li>
<li>If you are a new MSN Bill Pay user, click <emph>Sign up</emph> and follow the instructions on the screen to sign up for your MSN Bill pay account. If you already have an MSN Bill Pay account, click <emph>Sign in now</emph>.</li>
</ol>
<p>After you have signed up for MSN Bill Pay and signed in to your Bill Pay account from within Money, you will receive your free months of service. To use MSN Bill Pay as your online bill payment provider in Money, go to the Online Services Manager and follow the instructions to set up electronic bill pay service.</p>
<p variant="note">If you used Microsoft Money Bill Pay with a previous version of Money, you will need to cancel that service and sign up for MSN Bill Pay to get your free trial. With MSN Bill Pay, you can receive bills electronically (e-bills) and access your Bill Pay account on the Web from any computer with Internet access. You can continue to use your current Money Bill Pay plan instead if you want.</p>
</reveal>
</extend>
<extend>
<tease>I need help with MSN Bill Pay.</tease>
<reveal>
<p>For help with MSN Bill Pay, sign in to Bill Pay on the Web and then click <emph>Help</emph> in the top right corner of the window.</p>
</reveal>
</extend>
<extend>
<tease>I want to cancel my MSN Bill Pay service.</tease>
<reveal>
<p>Before you can cancel your MSN Bill Pay service, you must cancel any payments you have scheduled that have not yet been sent.</p>
<ol>
<li>Sign in to MSN Bill Pay.</li>
<li>In the left pane, click <emph>Settings</emph>.</li>
<li>Click <emph>Cancel your service</emph>.</li>
<li>Click <emph>Cancel MSN Bill Pay</emph>.</li>
<li>Click <emph>OK</emph>.</li>
</ol>
<p variant="note">Canceling MSN Bill Pay will also cancel any e-bills you currently receive. You will need to contact your payees to determine payment amounts and due dates until you begin receiving your bills in the mail again.</p>
